Samsung India Complaints & Reviews

Dear Samsung,
This is Prasanna Venkatesh. Sorry for this big story, I appreciate you for the precious time taken to read this.

We purchased a Washing machine 3 years back, and the Model NO. WA80 HAG and Serial# WO425ZCYC0140P, and the respective BP No[protected]. My father Mr.Lakshmanan have filed a complaint on 3-August-2009, for servicing the washing machine which wasn't working for a week. The customer care engineer reached our premises within 2 days of the complaint registration. He found the PCB and the wires running to the PCB are damaged because of rats (I wonder how samsung designed a washing machine without rat protection for selling it in India)

So far there is no resolution for the call. My father tried following up with the customer for a month, and every time the support person from your Trichy, TamilNadu office promises a call back and that never happened. So he finally gave up and asked me to do followup. I have been calling the customer care and from last Friday, 11th of September and again expecting the call back from Trichy office. But nothing seems to be working.

On Monday, 14th of September, I finally decided to escalate the call to the next level. The customer care executive transferred the call to Mr.Suresh the supervisor and he managed to contact the manager of the trichy office. I had a discussion with the manager and he finally gave me a option that they will replace the washing machine and I have to pay the balance amount after depreciation calculation for the 3 year old junk(washing machine), we were asked to produce the photocopy of the bill to the trichy office, and he will contact us by Tuesday afternoon, 15th of September. I live in Pune, Maharastra and father lives in a small town called viralimalai, I gave the contact numbers of mine and my dad.

We took the photocopy of the bill and we did produce the same in the trichy office on 15th september around 9.30 am. I was waiting till today morning for the call back from your Respected manager of trichy office, but that didn't happen. So again I called the customer care on 16th morning 9.15 and spoke to another Supervisor, and she informed us that the trichy office manager will call us back within 2 hours from now. There were no information from them.

When I came back home around 6.30 pm on 16th september, I phoned the customer care and able to trace Mr. Satish, the supervisor who helped me earlier to contact the trichy office. He again traced the Manager of trichy office, and the Manager have informed that the customer didn't agree for replacement! Why the hell he asked us to provide the photocopy in his office?

While Mr.Satish was informing this to me, suddenly the call got disconnected (Not sure whether it happened accidentally or intentionally) I again called the customer care to connect the call to Mr.Satish and they weren't able to connect it, and they added a note to Mr.Satish for call back before 8pm, 16th of September and that too didn't happen.

Please let me know what we should do with the junk?

Unfortunately I have brought a Samsung washing machine for my house in Pune (WA82 TAL) during December 2008, and my father recently purchased another samsung refrigerator 10 days back :(

Would Mr.Satish call me back?
Would Samsung help me solve this issue?
Who will be responsible for lack of service?
Will Samsung Top management look in to this story?

I had purchased a Samsung fully automatic washing machine model No. WA80D5V/XCL from Girias, Outer Ring Road, Banaswadi on 13th Sept., 2009. A representative from the company came on 15th Sept., 2009 at 7.30 p.m. and installed the machine. When I tried to operate the machine on 16th Sept., 2009 morning it is not working. The Company representative was saying that there is some problem with the machine. After half an hour he said, now it is working. But, when I tried to operate the same in the morning the same is not working.

I contacted Samsung's call centre and registered a complaint, as also with Girias. But nobody is bothered to come and check or replace the machine.

STILL AWAITING YOUR RESPONSE TO MY BELOW MENTIONED COMPLAINT. PLEASE EXPEDITE THE MATTER STILL TODAY. IF I DO NOT HEAR FROM YOU TODAY, I SHALL BE LEFT WITH NO OTHER ALTERNATIVE BUT TO SEEK REDRESSAL OF THIS GRIEVANCES FROM THE CONSUMER FORUM OR LEGAL AUTHORITIES


REMINDER III DATED 16.9.2009


From: Rajesh Khanna H-15, Second Floor

Mukhram Garden

Tilak Nagar, New Delhi : 110018



M - [protected]

Phone : 011 – 25992926

E-mail : [protected]@yahoo.co.in





RK/SAMSUNG/WM 9TH September 2009





The Manager

Public Grievance Cell

Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place, New Delhi-110019
Tel:[protected]
Fax:[protected]/19

Dear Sir,





Sub : Regarding Complaint against Samsung Service Centre

M/s. BOSCOS, C-114, Narayana Industrial Area, Phase – I

New Delhi



I am constrained to lodge a complaint against one of your Service Centre M/s. BOSCOS, C- 114, Narayana Industrial Area, Phase – I, New Delhi for the negligency on the part of their Service Engineer while rectifying the fault of my Semi Automatic SAMSUNG Make Washing Machine. I briefly explain my entire problem as under :



I had lodged a complaint over Samsung HOT LINE CUSTOMER CARE NUMBER [protected] vide complaint Number [protected] on 5.9.2009 for rectification of fault of my Semi Automatic Washing Machine which was lying out of order for the last few months. One of your Service Engineer having His Mobile Number [protected] visited my residence on 7.9.2009 and checked the machine thoroughly. As soon as he started the machines by joining the wires which were broken at some places, the machine started working including the dryer with some vibration. The engineer said that it is due to faulty motor the vibration is coming and he has to check all the connections properly. He took more than half an hour in locating the fault but could not trace the problem. My family members objected and asked him not to touch any of the wires if he has no knowledge as otherwise the motor will get burnt but your engineer overlooked their advise and tried to join the two wires wrongly. As soon as he tried to join the two wires, a heavy explosion took place and the motor got burnt. To that my family member shouted on him and asked him why did you do this. To that he said it has all happened because of faulty motors and not by joining the wires and asked me to pay Rs. 1700/- towards the cost of new motors.



Inspite of admitting his fault, he straightaway started blaming us that motor is faulty. He charged Rs. 280/- from me towards his visit fee and I paid for that inspite of his negligency for getting the motors burnt. I parallely got the motors checked up with MOTOR Engineer and he clearly informed that it has all happened due to wrong joining of wire.



I also approached your Authorised Service Centre M/s. BOSCOS for seeking redressal of this grievances but they also overlooked my request and threatened me to lodge a complaint any where I like as they do not bother.



Sir, I would like to inform you that hardly more than a year has elapsed I had got the motor changed and machine was working perfectly but due to broken wires at some places the machine stropped working.



Perhaps you will not believe that I am one of your valued customers for the last 10 years and using SAMSUNG PRODUCTS for the last so many years and such kind of services from your Authorised Service Centre that too to your valued customers cannot be expected from an organization of repute like yours. I know this company since long and was being provided good services in the past without any complaint. This is the first time it has happened.



It is very much painful for me to absorb the cost of New motor that too due to negligency of the engineer who visited my residence. I am afraid if your authosied service centre continued behaving like this, they will tarnish the image of your company.



At last I have nothing to say more but to request your goodself to please look into the matter at your level and take strict action against your Authorised Service centre for providing improper service to the customer as well as direct them to send qualified engineer immediately to my residence and got the machine working by replacing the burnt motor with new one at their cost as I am not going to pay for the cost of the new motor as it has all happened due to negligency of the engineer.



Your early action in the matter is solicited.





Thanking You





Yours faithfully





(RAJESH KHANNA)



PS

PS



Please note more than 10 days have already elapsed but no action has yet been taken on my above complaint. None of the Engineer from your Authorised Service Centre has visited my residence so far and the complaint is still lying pending. I am being panalised therebeing no fault of mine but only due to negligency of your service engineer who got my motor burnt due to wrong joining of wiring, I am suffering. I am regulary reminding your customer care centre at SAMSUNG Hot line NUMBER [protected] but to no avail.





Please send your reply at my E-mail I.D. [protected]@yahoo.co.in

sir,
last year i purchase samsung j150 now the mic problem voice is not clear i contact ur service centers at vijayawada and guntur (andhrapradesh) no stock at both centers how can i use so please enquary vjw no[protected] guntur[protected],please contact them and make arrangement my mobile no [protected] this is for ur kind information.



regards
V.V.RAMAKRISHNA
[protected]

I bought one samsung split ac 1.5 ton from Multi Channel Electronics Pvt Ltd , Kolkata on 9 . 6.09. since middle of August the ac stopped cooling . on 13.9.09 I lodged a complaint with the helpline . the complaint no - [protected]. on 14.9.09 a Samsung technician came and said that the gas has leaked and he refilled it . but after he left I noticed that the ac was not cooling again . I called the technician and he said the unit needs thorough inspection for which it has to be sent to the workshop. It is obvious now that the unit is defectve and I want a replacement immediately . i will settle for nothing less. immediately do the needful. The samsung experience is very bitter . I will never purchase this brand in future and share this with all my net friends .

I made a complaint bearing no.[protected] on[protected] at 0915 hrs and requested to attend my complaint as d machine is not working. As my wife is not well we have to clear d one week clothes i requested them to attend at the earlieast.But, no has turned up.Again today i remainded in the morning, but, till now there is no response from ur customer care. If this is the way u treat ur custmers how can we buy any o[censored]r other products ? This is my ist.complaint after buying the machine. i bought it in Jan.,2009. Please do the needful.

i HAVE PURCHASE SAMSUNG 32 LCD TV MODEL NO LA32B550 FROM FUNDAMENTAL ELECTRONICS PVT LTD ON 25AUG 09 . SALES PERSON MR. SUROJEET COMMITED THAT SOME GIFT GIVEN BY SAMSUNG BUT DUE NON AVAIBILITY IT IS DUE & IS HANDOVER TO YOU WITH IN WEEK TIME. bUT TILL DATE IT IS NOT HANDOVER & TOLD US THAT WHEN THEY RECIEVE FROM SAMSUNG THAT DAY WILL GIVE IT TO ME. iT IS NOW NEAR ABOUT 20 DAYS BUT NOT FULLFILLING THE COMMITMENT GIVEN BY THE DEALER/DEALER SALES GUYS. PL LET ME KNOW WHO AUTHORISE THESE GUYS TO MAKE FALSE COMMITMENT. WHY ACTIONS ARE NOT TAKEN BY SUCH NONSENSE GUYS.

RGDS

Hello all

Ref : Work order No . [protected]
Model : Samsung SGH – X820
Date : 04 July 2009


I had purchased the above Samsung mobile in the year Sep 2006.
Within 9 months o[censored]sage I had a software issue and had given to service center located in West of Chord Road, Mahalaxmipuram, Bangalore.
I collected the mobile and found that IMEI number was reset to [protected].
When I enquired the same with service center, I was told that no issue you can use.
I used it till June 2009, currently I am using Airtel connection, but all of a sudden the mobile stopped working when I checked with Airtel, they told that the IMEI number cannot be Zero’s so it has to carry the correct IMEI number. When I approached the
Samsung Service center, they took it and gave me a call after a month saying that Mother Board has to be replaced and charging 2000 INR. I also told that it was their mistake to not to load the IMEI number after the service for that they have no answer and asking me to pay 2000 INR.

I also have talked to the customer care and also to the managers of the service center, they are not ready to help me out of this.




Regards
~Naveen

sir we bought slpit air condition of samsung in may none of their serive manager came during our warranty period due to which our ac stop working since 1 month ago..as of i bought LG product they have given us quite well service...i want that you must get my split AC working as its your fault which iam bearing now

I had purchased Samsung 32'' LCD TV in Mar 2008 for approx. Rs.48000/-. During warranty period everything was fine. I had no problems with the television set. In this Aug 09, picture quality started deteriorating. In sept 1st week picture was not visible at all.
As per the engineer from Samsung customer care, panel of LCD TV (i.e. screen) has developed some problem due to moisture.(Pls note my TV is at a distance of approx 18 feet from window) I have to get this panel changed. We were shocked to know that the cost of new LCD panel is as high as Rs.24000/-.
So within 1.5 years the heart of the LCD TV has gone bad. So annualised cost of LCD is appox. Rs.32000/-.
"Warrantee period is only 1 year" was the answer I received from them. So the company, itself expect that the product can be used for 1 year only. Also the warranty on the new panel will be just 1 Month.
Rather than getting this panel changed i am planning to buy new CRT TV (Old TV). I can get a good TV at Rs.15000/-. Atleast it will work for 5 years.

I SUGGEST NO ONE SHOULD GO FOR SAMSUNG LCD TV

Regards,
Kaustubh

i purchased an Omnia at the end of November 2008. i was given a window period of a week to come back and tell them if the phone is giving me problems. well it did not, till 3 weeks after the purchase. the phone was jamming, freezing,giving me all sorts of problems(and i know it the omnia has a reputation of doing such!!! people take them back all the time, i heard this from the very vodacare shop that i took my complaint to). it got very bad in january 2009, so i took it back. a few weeks later Vodcare calls to tell me i broke the phone and i need to pay R1700 of which i did not have and still dont. and i was not willing to pay such an amount for something i did not do. the omnia at that time was going at R13 000 something, and my installment is R443, i would have been a fool to sabotage it. i then told them that i will not pay because it was not my fault and their need to fix it or give me a new phone, cause i had had the phone only for a couple of months and it started to give me problems. i wrote to Hello Peter to help, which was unsuccessfull, vodcare would not budge. i then told them to fix it, hoping that their would come to their senses and give me the phone, without making me pay that ridiculous amount!!! i received a message after having waited almost 5months(and their had said it would take 17 days) for my phone to be fixed to come and collect it. i went and their are still telling my about the R1700(which i still do not have) i am paying R443 every single month for a phone that is collecting dust at the hatfield, Pretoria vodcare!! it saddens me that as excited as i was to be in possession of such a beautiful phone like that, it would come with such misery. i know i am not the first to tell you nor the last that the Omnia had factory faults therefor giving alot of people a had time. i am offerly disappointed in Vodacare for not having handled the situation rightfully and for their none professionalism, and in Samsung for bringing out a phone that brings such misery to people, instead of joy! right now i got a new job by South African Express, and having a proper working phone(their gave me a phone, which is giving me problems as well) is of high importance. i hope samsung will do right by me, so that i wont have to take this story to the newspapers. i am tryed of fighting vodacare, and especially because i am practically donating R443 every month. Samsung and Vodaworld is such hugh and well known companies that will not go out of budgets for fixing my phone that was broken due to Samsungs fault and not mine! hope to be hearing from you soon!

Card Repair - 4332148
Imei - [protected]
Vodacare Pretoria

I am so ashamed of myself for buying Samsung product for which I am still suffering.
I bought 2 Samsung (double mistake committed) ACs from HomeTown (booked on 16th August 2009). The delivery of window AC came after 10 days and Split AC after 14 days (So much hype about after consumer service!!). Window AC could never be installed even after chasing for 10 days after which, having been totally fed-up, I got the AC installed myself through some outsider. Today is 14th September 2009 and in spite of vigorous follow-up, I am still unable to get the split AC installed through Samsung. One Mr. Manav from the service center (Mob no [protected]) who seems to be senior enough, keeps promising installation every day for the next day, but that next day is yet to arrive. Now that summer is at its fag end, I don't even need an AC. Thank you Samsung for such prompt and timely service as well as for saving my electricity bill as I could not use the ACs during summers for which I had bought them.
PLEASE DO NOT BOAST OF BEING A 'CUSTOMER FRIENDLY' COPMPANY. YOU ACTUALLY DO NOT DESERVE IT.
I AM TIRED OF CHASING SAMSUNG AND HOMETOWN

i have requested your call centre with a request to fix the tv to the wall mount. your service centre by
name m/s G.techno services sent one person by name mr. bhoopathi. afterwards i have a problem
with sound of the tv and again i comlained and on 12th morning two people by name srikanth and ajay
came and disturbed the wall mounted tv and could not fix the same intact. the second person is not an employ of the g.techno services. they further told me that again mr.bhupathi will come within an hour and fix it to the wall mount. so far i.e. 11.45 today 14th when i spoke to the service centre again
service centre techncian srikanth tells me that bhupathi will come in the evening and fix it.mr. gurunath on whose name the service centre stands is not responding to my calls. his number as given by your call centre is [protected]. this is causing me both mental strain and physical strain and monetory loss over phone calls. I unable to understand how to solve the problem and to whom to
appraoch for the same except seeking consumer forum help. I believe samsung will reply me positively by taking some action on the service centre i.e. g.techno services, dilsukhnagar.

your truly,
madhava reddy.

I bought this Samsung LCD LA40M8 on 27.04.08. For the past 15 days I have a difficulty in switching On. When I press On button, I am getting Tick Tick sound for 90 seconds. After that only it is getting On. I lodged a complaint in the toll free number. Somebody called me and told that they will charge Rs.1800 per visit and is it ok for me?. Why so much cost? One year only gone. It is a costly article. Why the problem arose in one year? Kindly do the needful.

Ravikumar
[protected]

I have purchased this fully automatic model approx. 10 years back from m/s Vijay Sales, Goregaon on 10.07.1998. The investment was worth the product as it never gave any trouble all these years. But for the past few months we have noticed that when the machine changes the mode from 'Wash to Rinse' or 'Rinse to Speedy' it malfunctions with a fault code displayed. Once I reset the machines with power off is works properly. Sometimes we also need to rearrange the cloths in the drum even if they are minimum if they are entangled during the washing process for it to work. In my opinion this is not a overload issue.

I want you to revert on to whom we should contact for such problems. May be it is a servicing problem of the machine. Do revert so that corrective steps can be taken asap before there is a complete breakdown which I want to avoid.

Pl revert ASAP on my e-mail ID as given above or you may also use pradeep.[protected]@gmail.com

I presume this is a normal complaint lodging process which I searched on the net, hence using it for the first time.

Regards,

PRADEEP KANVINDE
Kandivali (E), Mumbai

I made a complaint to the Customer Care Centre of above named company by phone to their phone No.[protected] on[protected] regarding water lekage inside the refrigerator. But sofar the company has not rectified the defects. In this regard I have sent a number of emails to the company requesting for removing the defects but no body has cared to rectify the defect. Besides, I have been requesting this company by phone almost every day since 16th July,2009 for rectifying the defect but it appears that the concerned responsible persons are neglecting delibarately.

Is there any one in the Samsung co. to look into my grievance and take an immediate action for rectifying the defect.

P.N.GUPTA, TEL; [protected],
HOUSE NO.842, SECTOR-37,
FARIDABAD-121003 (HARYANA)

Dear Sir,
I am using this Samsung mobile SGH-U800E from 28th Jan 09.It started giving me troble from that day its front corner silver polish got off and when i approched the Samsung India electronic pvt ltd at Nehru place they told me that the new moblie cover was not available.
And now my moblie LCD screen got damaged, i gave my moblie to the repair centre on 1st sep 09 they informed me that i will get it back in 2/3 days only.Now when i apporched them on 5th sep 09, they again asking for more days as LCD screen was not available in their stock.Finaly they informed on 10th sep 09 i will get it back.
Today is 13th sep 09 and till now the mobile is not ready.They are saying it is going to take more time and whenever they received the part they will informed me which is totaly not acceptable.
From the last 12 days i am without any mobile phone, you can understand how can a person will manage without a cell phone in these days.
You are kindly requested to please look into the matter and do the needful.

Thanks & Regards

Avadhesh Chaudhary
Ph [protected]

the phone is with the local service centre in udaipur Rajasthan India . since 22/8/09. No response till date

Dear Concern,
I have a Samsung Mpower 309 handset. It is not working properly.I am getting Charging problem and handfree problem from last 2 days.
Today I went at Raj nagar Ghaziabad Service center to repair my cell, but the concern person Mr shobby was refused to receive my cell coz I m reached over there delay by 15minuts. He asked me that he can't received my cell coz the time is quater pass five at that moment. Can you suggest me How punctual you guys are coz on that moment some people were over there waiting for his cell to get back from last one month to over the month.If you guys are not punctual so how can you refused to receive my cell deu to time limit.
Kindly make sure my cell will received by your person from my office.

Tarun Kumar
Supply manager
Adarsh markting
IBF Compound
Ghaziabad
[protected]

I have bought a Samsung ML-1640 Mono Laser Printer and there is an offer from Samsung that i[censored] buy this printer model before 31 Aug 2009 then u will get an additional onsite warranty of 1 year for free i bought this printer on 26 Aug 2009 and called the customer care on 27 Aug 2009 they said that the executive will come to your place on the next business day and today is 12-Sep-2009 and i have not received any call from Samsung team and i call daily to their customer care number[protected] and they say only one thing that wait today sir executive will come to your place i m totally pissed off and I RECOMMEND NOT TO BUY ANY SAMSUNG PRODUCT BECAUSE THEIR CUSTOMER CARE SUCKS . THEY HAVE A LITTLE CALL CENTER AND THEIR CALL CENTER HAVE NO CONNECTIONS WITH THE SERVICE DEPARTMENT. DON'T BUY SAMSUNG AT LEAST IN INDIA.