Samsung India Complaints & Reviews

Sir with due respect,

i purchased a above said mobile on 30-09-09. Next day i went to my sister's home in the same city,
and i found there was no network. i was there for around for two hours. i also thought of their might be network problem.Again next day i was on the same place & faced same problem. then suddenly i thought to put my sim card into some other mobile set, then i was so surprised to see there was no netwok problem & i was able to call any number. from this expirence i became 100% sure that is a problem with samsung handset. I complaint to customer care & to the vendor from where i purchased it. Vendor is not ready to accept it that there is problem with handset. & customer care has directed me to do some setting changes & go to the same place & try once again.My question is that why a consumer sould do a lot of excersise spending lot of time & money. whereas i am 100% sure i purchased a sealed pack & make no changes in setting.

I have a Samsung Plano 34" TV (Model CS34Z4HF). It has developed a fault and does not switch on. I logged a complaint with the Samsung helpline and they sent a 'technician' to repair it. The problem was rectified and the TV functioned properly for less than 24 hours and the problem recurred. A complaint was logged again and a so-called technician was sent again. This 'technician' without so much as touching the TV 'diagnosed' the problem as a fault due to vapour from the local Nullah. He was then coaxed to open the TV and he soldered something inside and the TV again worked for a day. No one has turned up to attend the complaint thereafter. A number of calls were made to the service centre and a request to send a senior / competent technician / engineer was agreed to but no has turned up so far. I was told to send the TV to the service centre. It is a large TV and one cannot just keep it in the car and deliver it to the service centre. They have refused to collect it - they have an arrangement to do so on payment of a charge which I was willing to pay.
It is shocking that a company like Samsung does not have competent technicians for on site service and repair. I wish they would spend a little more on service - they do spend a lot on advertisement.
I am definitely not going to buy another Samsung product.

Sir,

We have purchased Samsung 1 ton window AC AW12ZKA 303174 on 21.05.2009 vide bill invoice no. 1066 and book no.22 .

AC was not working properly since day 1 and several complaints were lodged to your service centre and the authorized dealer Sachdeva and Sons. Saharanpur.

But despite our repeated reminders complaints were not attended properly.
Service centre people have visited and inspected AC more than 10 times and the AC has been taken off 3 times by the service centre but each time no relief was found.

First Complaint recorded was complaint number 7876 on date 21.08.2009
Second Complaint recorded was complaint number 9044 on date 09.09.2009
Third Complaint was recorded was complaint number 10083 on date 22.09.2009 and still the AC is lying at service centre unattended from last 11 days.

Kindly take this matter as URGENT and replace the AC immediately.

From :-
Harneet Kaur Arora
d/o J.S.Arora
8,Raj Vihar Colony
Paper Mill Road
Saharanpur
[protected],[protected]
[protected]@gmail.com

Hello,
I am writing to you on behalf of Mr. Madan lal, the owner of this Samsung product (mobile). This to inform you that somehow I forgot my password that I registered during the activation of my mobile phone. Please help me by providing me my password on the above mentioned email-id. I will b greatly thankful to you.

Thanks & regards,
Seema blagun
(On behalf of Mr. Madan lal)

sir my phone touch pad is not working properly from last three months while it is in warranty but i have lost my bill so please issue a new bill for my phone. I have purchased it from Mandi (HP).neary 8-9 month before i have forget its exact date. My mobile detail is as follows
My mobile model :SCH-W339
RATED:3.7V[protected]ma
FCC ID :A3LSCHW339
JUN 2007
[protected]
168D1BEA
MY battery model is:AB463651BE

Dear Sir ,
I have a sumsung mobile model SGH L-700 Purchased on 1/12/2008 , from starting to till this product give me pain . this is the 6th time i have go to samsung service center . but still my cell not repaired . deatils of mails given below ...

Bill & complint recit is attched.ad




Dear sir,
As per disscuttion with you i m sending bill & service receipt in attchment , I have give mobile to your service center, I have purchased this product on 1st of december and this is the fifth time that i summited the divice to your service center for repairing From 1 december when i purchase the mobile till now I am running from piller to piller to get this defective product for repair/repaced .If the mobile set is not repaiable ( experince with last four repairs ) then why should you not replacing it.
I am very much frustrated and dissatisfied with the quality of this product & Also with your services .It's so frustrating and disapointing to think about SAMSUNG now that even in dreams, it frightens me. Kindly respond at least for the name-shake. Not even in my dreams, I had thought about his type of services from SAMSUNG. I don't know how much more you will take to responde to my problem.

I hope to get a resonable solution of my problem on immediate basis, whithout wasting much time.

Wating for your valuable responce.


Regards,

S..D.Pandey
[protected]/[protected]


2 attachments — Download all attachments View all images
bill samsung.jpg
192K View Download
samsung.jpg
293K View Download

Reply Reply to all Forward

Send Saved DiscardDraft saved at 2:27 PM (5 minutes ago)
To:
Cc:
Bcc:
Add Cc | Add Bcc
Subject:

bill samsung.jpg (image/jpeg) 192.00K
samsung.jpg (image/jpeg) 293.00K
Attach a file

Loading rich text... « Plain TextCheck Spelling Resume Editing





Send Saved DiscardDraft saved at 2:27 PM (5 minutes ago)

Reply |Mail Delivery Subsystem to me
show details Sep 25 (8 days ago)


This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

t.[protected]@patner.amsung.com

Message will be retried for 2 more day(s)

Technical details of temporary failure:
The recipient server did not accept our requests to connect. Learn more at http://mail.google.com/support/bin/answer.py?answer=7720
[patner.amsung.com (1): Connection timed out]

----- Message header follows -----

MIME-Version: 1.0
Received: by 10.220.88.100 with SMTP id z36mr5544372vcl.114.[protected];
Thu, 24 Sep 2009 04:58:16 -0700 (PDT)
Date: Thu, 24 Sep 2009 17:28:15 +0530
Message-ID: <c6f4e9a[protected][protected]@mail.gmail.com>
Subject: service provigen of sgh L-700
From: shankar pandey <[protected]@gmail.com>
To: t.[protected]@partner.samsung.com, t.[protected]@patner.amsung.com
Content-Type: multipart/mixed; boundary=0016e6464e6af[protected]bf5

----- Message body suppressed -----

Reply Forward Invite Mail Delivery Subsystem to chat

Send Saved DiscardDraft saved at Friday, September 25, 2009 (8 days ago)
To:t.[protected]@partner.samsung.com
Cc:
Bcc:
Add Cc | Add Bcc
Subject:
Attach a file
Attach a file

Loading rich text... « Plain TextCheck Spelling Resume Editing





Send Saved DiscardDraft saved at Friday, September 25, 2009 (8 days ago)

Mail Delivery SubsystemThis is an automatically generated Delivery Status Notification THIS IS A WAR...
Sep 26 (7 days ago)

Mail Delivery SubsystemDelivery to the following recipient failed permanently: Technical details of ...
Sep 27 (6 days ago)

shankar pandey> Dear sir , plz tell the status of my cell SGH L-700. Wating for your valabl...
Sep 29 (4 days ago)

Reply |shankar pandey to t.santosh
show details Sep 30 (3 days ago)


Dear sir ,

plz tell the status of my cell SGH L-700.


Wating for your valable responce .




- Show quoted text -
On Tue, Sep 29, 2009 at 11:17 AM, shankar pandey <[protected]@gmail.com> wrote:

Dear sir ,

plz tell the status of my cell SGH L-700.


Wating for your valable responce .



Regards ,

S D Pandey
[protected]/[protected]





--
shankar dutt pandey
Integrated Services
D-3028 , Indra nagar Lucknow
mobile:-[protected]

i purchased a samsung lcd t.v.from chennai ,after eight months one line appear on the screen . i complainted after one month serivce person come,but he not able to something. He said i will replace new t.v.& said u have wait for 25 days .but till date i have not received any msg almost 45 days over. Take action to replace t.v. otherwise i will go to consumer counil notice & compliant.
thank u

I purchased new samsung metro 3310 mobile phone on the seeing the fabulous features in affordable price range. I was very excited in the beginning however, when i start using the handsfree (provided free with set) i found that its push button in the handsfree wire which is to change the fm radio station is not at all working...
and its inner application also hanged out on the second day after i purchased it.
so now friends its your choice to buy it or not :(
so be aware dont go on its features buy the best thing 8)

E-Zone’s Advance Receipt No.: [protected] dated 26-Sep-2009
Refrigerator Model Code: RT27YBMS1/XTL
Refrigerator Serial No. 04524ZAS800674X

Unfortunately I chose to buy a Samsung Refrigerator from your outlet on 26-Sep-2009. On 28-Sep-2009, a damaged refrigerator was delivered to our residence. Immediately I launched a complaint and protest with Ganesh Prasad who assured me of a replacement by Samsung officials. Samsung officials came after 3 long days after complaining (Complaint ref. no.: [protected]) and simply say that it is out of scope of their work since it is a body damage and asked me to pursue with e-zone. E-zone now says i have to wait for 8 days since the model is out of stock and since they have to put up this case in front of other Samsung officials. The blame game seems to be going round in circles.

Chinnappa asks me to keep using the damaged refrigerator till they give me a new one but I refuse to do so since it is legally wrong and I won’t stand a chance in front of the Consumer Court.

Is this what I get for having chosen big brands like E-Zone and Samsung.

I am very disappointed and frustrated.

I need a replacement urgently.

i bought a 320L samsung fridge in 2004. within 3 years o[censored]se all the shelves and the vegetable box started cracking since they were made of plastic. when i approached the service centre in pune and later on in indore, they could not provide me with fresh shelves despite repeated visits. i have literally taped the shelves to hold them together. in effect, the fridge has become useless for all practical purposes.
moreover, its cooling system chokes and stops every 5-6 months and the fridge has to be switched off for almost 2 days to make the cooling effective. its a persistent problem despite the fact that a service centre personnel has serviced it twice.
the fact is that the fridge has become a liability for me. despite its somewhat lower cost price, it has caused me more agony than any othet apliance i have used.

We have bought a 29" Flat Colot TV Samsung Model No : CS29M50 , the pictures are oval at the top and color patches appear at various places in the screen , in wite background the screen appear yellowish , we bought from Samsung Show Room SAKSHE ELECTRONICS ,NO 84 GN Chetty Road Chennai , We found the patches at the time of DELIVARY we called upon the sales person (PRASAD, CELL NO : [protected]) he told it will be rectified if not it will be replaced , a service person came and he cant able to rectify replying its manufacture defect found in all 29"TV . Prasad too not attending the problem . So we try a last chance here by mailing to samsung directly hoping our problem will be solved or replace it to an lcd we ready to pay you . And if not so we decided to file a case customer court . Hope your reply as early as possible

on 07/08/2009 I have submitted my Samsung SCH_B239.In its authorized service center in kolkata.OPTIMAL SOLUTION,54 barasat road,barrackpor.they asked for the original bill and all the other accessories with the voter-id xerox, and told me the set will be replaced or refunded to me with in 1 week..but till date there is no responce from there side. when ever i call they tell me it will take time..
i do have the work order slip.

Hi,
I brought LCDTV 32" from JP Electronics Borivali, Mumbai, model no.LA32R81bm/XTL on5th july 2007. Suddenly on 3rd sep 2009 picture become total white having blurred image. After calling service person from Samsung ,found the fault in LCD panel. I brought by spending Rs. 55,000/- I can't belive to spend Rs. 25,397/- Today market cost itself is in the range of Rs.33,000/- to Rs. 38,000/- I feel Samsung co. will understand to solve my problem. It is like punishment after buying the Samsung LCDTV.

Regards,
Lalit C. Gandhi

Dear Sir / Madam,
We had bought the SAMSUNG Refrigerator ( Model No. RA19YBMS ) from Vijay Sales, 108, Lady Jamshedji Rd, Mahim, Mumbai - 400016 on 17.06.2009. There is lickage of Gas from today, i.e. on 30.09.2009. Hence we have switched off our Refrigerator.

Please send your Service Engineer urgently.

Regards,
Bhakti
Manshu Comtel Pvt. Ltd.

Sir,

I have pruchased convention type microwave oven (Samsung) one month before at SAMSUNG
PLAZA, Coimbatore. When i purchase the item the dealer assured that cockery classes will
be taken from Samsung company. I have waited for the class, but still now i did't get any communication even i have lodged my request for the above class. Suddenly one day i called to the samsung office coimbatore tel no.[protected], they said the classes have been closed. No such classes. But the other companies such as LG,KENSTAR,ect. have been conducting cockery class. I have spend 12,000 for my samsung microwave oven, i feel that
i have wasted money. So i regaret that the service from samsung is not good. only worst...

with regards
S.Ramesh
no.7/2, ramesh illam
amalunagar
kumarapalyam post
selvapuram, coimbatore - 26
:[protected]
mob:[protected]

Dear Sir,

I have many many mail & call to Samsung Co. about my complait but nothing reply from co. side Our Complaint No is BP [protected]


Jitendra Soni
[protected]

dear sir,
myself rajendra jain,
i bought a washing machine model no-80HAG WO4252CXCO1353D @ 12700/- FROM MAHESHWARI SALSE,JABALPUR CLUB COMPLEX,NAUDRA BRIDGE, JABALPUR(MP)482001 ON[protected].
after purchasing the machine we got regular problem in its panel board,and within guarantee period the service center change/replace that parts but it was a regular problem and occured many times.after some time on MARCH 2009 we had that same problem and we contacted to service center again,they told us they dont have that part that time and suggest to wait for some time,but after waiting 4months they told us that company has stopped producing that part and company will change my machine after dudcting some depriciation and will provide a new machine with diffrence amount.then we agreed and order for any new available model and ready to pay diffrence amount.but since that day (approx 2.5 month) we are continiously in contact with mr viplav(head jabalpur seevise center)mob. no-[protected] but he either not attend our call or response irritatly then he forward us to contact indore office to mr prashant(mob. no.-[protected]) but we had same irresponsible response there.
we are very puzzeled couse of that matter. pls solve my problem as soon as possible or i will be oblige to contact consumer forum.

Dear Sir / Madam,
I am Sohan Lal and i deposited the phone Modal No.SCH-W619 12th Sep.2009 and service center person asked me my phone gived to 18th sep.2009 but he not given till date and no repaired the phone. please help me.
Service Center Name : Ms Electronics
Address : A-128, Saibaba Chowk, Madhu Vihar, Delhi Tel:[protected]
Token Number : 12/51
Date of Deposit : 12.09.2009
IMEI Number : [protected]
Date of Purchase : 05.02.2009

Thanks
Sonu Jindal
Address : K-21/39, Street No.09,West Ghonda Delhi-110053
Phone No.[protected]

Dear Sir,
I have purchased Samsung mobile i200 at jabalpur by dealer Time Art who has wrongly promoted the features of the mobile phone about downloading facility which is not available with this model.
no softwares available or designed for this model.
No body at dealer point is available to demonstrate about the phone.
My phones mic is not working & dealer diverted to service center & service center does not have the required spare parts available with him at jabalpur assured to call but did not implemented.
I am worried as my warranty period will be expiring & facing problems during communications as i am not audible other side while talking on phone.
Is there any solution ?????

I had purchased Samsung LCD TV in Nov-07. Since May-09, i.e. One year and few months I am experiencing volume related problems. The unit starts with a volume ranging from 150-200. The highest volume is 100. I contacted the dealer who sent a Samsung authorised repairer. He said there is something wrong with the panel inside and the cost of repair would be around 2500. He would do it for less if done at personal level. We asked for a day or two. Now he is not picking the phone. I think Samsung as such is bogus. The picture quality is also very poor. I am strictly recommending non- SamsungTVs to my friends.