Samsung India Complaints & Reviews

Dear Sir,
I purchased a 28 litre, convection Samsung Microwave-1031LAFB on the assumption that 'Samsung' a world renowned company, would offer the best after sales service. But this perception for your esteemed company proved a mere myth after the bitter experience faced by me. The facts are slated below for your kind information and immediate remedial measures:-
I purchased the above referred microwave from M/s Amar Enterprises, opp. Gurudwara Kashmirian, Tripuri, Patiala (Punjab) (Ph.[protected] vide Invoice No. 2123, Challan No. 3640, Dt.[protected] on the name of Ms. Dimple at 11:00 am on the assurance that the Demo would be got conducted on the same day. But nobody turned up to hold the Demo on that day. After personal visit to the dealer on[protected], I was told that due to Diwali festival, he would try to do the needful today otherwise the things would be got done on[protected]-2009 being Sunday). But nothing has been done till today i.e.[protected] in spite of repeated visits and telephone calls to the dealer.
If this is the attitude of your dealer, I don't think that this is any fair dealing with the customer. I think that your company would also be holding any time frame regarding holding Demo with the customer. I am unable to leave the house on the false hope that the company's representative would be coming to my house today to let me know the details of the use of my favourite microwave.
In view of the above, it is requested that the matter may please be looked into at personal level and the things be got done immediately to avoid any further loss to the reputation of the company and to maintain cordial relations with your esteemed company.
Thanking you and hoping for an early and immediate remedial measure.

Regards,
Sushil Jain,
# 774, Adarsh Colony,
Near Bains Farm, Bhadson Road,
Patiala-147001 (Punjab).
Mobile[protected]
[protected]@gmail.com

I had bought a Samsung Mobile Model No. SCH-L700 and after two week it was not working I had gone at their service centre and they said that it will be return back after two week but till now they are not able to tell me when it was come back to me. I had aproached many time to their customercare and their related officer but they didnot want to help or they have anyone reason for the same. I had emailed but there are not satisfactory reply. That means there is no time when will return back.

I am requesting to you that please do some thing and tell me what will I do. I see in TV and many advertisements Jago Grahak. I want to know how to complaint and where to complaint for this kind of problems.

Please help me and suggest me.

My samsung mobile (Model: SGH 3210), which I bought on 21/5/2009, was stop working after 4 months only. I gave it to an authorized sumsung service center at Shop No. 8,9,10, Ground Floor, Raj Palace, Hukum Sing Market, Atta, Sec 27, Noida on 22/9/09. The reason given by them is Phone Dead. I am waiting since than for my mobile to be repair as soon as possible. The reason given by them for delay is that they don’t have all necessary parts available to repair. They even don't give me any specific date for the same. Now I came to know that lots of people are facing the same problem on that particular shop. They even switch off their landline no mentioned on their visiting card. I am facing lots of problem without a mobile. Please help me.

Dear company insipte of my several calling on your customer centre you didnot response me i want to attach my LCD tv to my laptop as i am not able to connect please sent a engineer to my residence to solve my problem my no [protected]

I purchased one window 1.5T airconditioner from Ghaziabad dealer in 2007. I had to get same reaired three times in past for: 1. not cooling.2. gas leakage3. display channel not working. It was reaired after lot of follow up each time, last time on 27/6/2009. Latest again on 27/9/2009 vide complaint no [protected], complaint was lodged , but so far no action has been taken. though SAMSUNG is world reknowned brand I have worst experience with them that one window AC should go out of service four times starting from first warranty year as well. Why should Samsung not replace this AC instead of being a continuous pain for a customer.
Kindly arrange to get it redressed urgently.
hnsingh
[protected]

Dear Sir,

I am in problem with samsung india reagrding television problem..Please go thru trails mails with Samsung.So entire case can be understnad...

I am doing followups from last 10 days but I have recieved only 1 reply stating our team will contact you very soon.but till now no calls from there..

So would request you to please do the needfull as earliest...

regards
Sumit Gaur
[protected]

On 10/15/09, sumit solutions <[protected]@gmail.com> wrote:
Dear Sir,

Please let me know when can I recieve my replaced television as its festival time & we are really very disaapointed with services..

Please take nessasary action asap....

awaiitng response !

regards
sumit gaur
[protected]


On 10/13/09, sumit solutions <[protected]@gmail.com> wrote:
Dear Sir,

I am still waitng for your kind revert as its been very long time Please n please do the needful please suggest to whom i contact in kanpur in this regard.please consider my problem on priority..

regards
sumit


On 10/12/09, SUPPORT INDIA <support.[protected]@samsung.com> wrote:
Dear Customer,



We regret the inconvenience you are facing with your Samsung product.



We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.



We can understand the time and energy you have spent on this issue and appreciate your patience.



Thanking and assuring you of best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : sumit solutions<[protected]@gmail.com>

Date : Oct 12, 2009 16:36 (GMT+09:00)
Title : Re: Complain regarding manufacturing defect in Color televisoon


Dear Sir ,
Its been 7 days over now & no calls from any responsible person in this regard.So I would request you you to please take neccaesary action so TV can be replaced...

scan copy of bill attached.. rest of the compalaints already mentioned in last mail..

awaiting response !

regards

sumit gaur

[protected]


















On 10/5/09, SUPPORT INDIA <support.[protected]@samsung.com> wrote:
Dear Customer,


Thank you for becoming a patron of Samsung product.


We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.


We appreciate your patience and request you to bear with us till then.


For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or[protected]toll free).


Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.





------- Original Message -------
Sender : sumit solutions<[protected]@gmail.com>
Date : Oct 03, 2009 15:27 (GMT+09:00)
Title : Complain regarding manufacturing defect in Color televisoon


Dear Sir,
I have purchase a A ultra Slim color television of Samsung .Details pertain to the same as follows:

Date of Purchase: 10th March 2008

Model : CZ21Z57

Dealer: Saraf Cooling Co. Sant Nagar - kanpur

BP NO. [protected]





Problem: Just after purchasing there was some booting problem in TV Set. So I have made complain after that Service Engineer came to my home & rectified the problem. few time after same problem again So I agian complaint then again co. service engineer come & rectified the problem & charged Rs. 200 for the same.
Now we are again facing same problem with TV Set .. So As it is manufacturing defect of set so would request you to please replace my TV Set.as I am facing same problem with my TV Set every time. So considering manufacturing defect please do the need full as earliest.













1st Complaint : 8th May 2008 ( M: [protected], [protected] )
2nd Complaint: 20th July 2009 ( M:[protected])

3rd Complaint 3rd Oct 2009 ( M: [protected])

For These complaints dates please track your service records.

Dear Sir,

We don't need repairing this time

Expecting positive revert from you.


Regards
Sumit Gaur

[protected]

Add: 29/43 Maharaj Bagh Mandir ,

Bihind kamala Tower

Kanpur -1












































--
regards
Sumit




--
regards
Sumit




--
regards
Sumit



--
regards
Sumit

I have purchased a Samsung mobile J 700i IMEI no. [protected] on 05.05.2009 form Delhi. Now from last month I am facing network problem. I have deposited the phone at a Samsung authorized service centre CC-28, Nehru Enclave , Kalkaji, New Delhi on 13.10.2009 vide work order no. 9313192. Today i.e on 21.09.2009, I have enquired at the service centre about my mobile, I am surprised to know that the spare part are not available with them and they are not sure about the avialability also. Now I feel that I HAVE MADE A BIG MISTAKE WHICH I SWITCHED FRONM NOKIA TO SAMSUNG. I am facing problem without a mobile. I request you to please solve my problem at your earliest.

Thanks

Sumit Roy
Ph: [protected]

Hi,

I wish to submit my complain against the samsung cdma handset B 519 from Reliance webworld Sonipat,Haryana just 10 days back and Iam not at all happy with its service.The voice quality is worst ever I have experienced.Kindly instruct Reliance webworld to refund my money and take the phone back.
Also please let meknow if there is any contact number I can lodge the same complain at.

Thanks and Regards,
Himanshoo Khosla
[protected]

recently i got problem in my samsung sgh j600 mobile its display was automatically gone. I went to the service centre in indore in Yeshwant plaza last week on 14-10-09 and told them about the problem. They said we will check and let u know what's the problem. After knowing the problem they said they will give the handset on next week. when i reached there a week later they said it will take a week more coz the part has not come yet. This is not the right thing they should clearly tell the customer when will the handset be O.k. Not only this they r also not picking up the calls I have tried 50 times and there was no answer from that side. I want u to take few steps necessary to improve the customer satisfaction otherwise it wont be good for ur company reputation.
I think u will do the needful and take few steps..
Thank you

I came to Kochi about 4 years back. On the recommendation of some friends, we bought a few Samsung products such as a TV( A home theatre), a washing machine, and a microwave oven. from the authorised Samsung dealer in Ravipuram, Kochi. That was the worst shopping move in my life as the Tv went out of order immediately after the Warranty period was over. Our dealer persuaded us to exchange it for an LCD Tv and we bought one about one and a half years ago. Again this LCD TV went out of order a few months after the expiry of the warranty period and the service people are quoting exorbitant amount as repair charges. Also , though they have taken away the Tv for repair a week ago, they have not done any work on it so far in spite of our reminding them every day.

We have given the Tv to your Samsung Service Centre in POnoth Road, Kaloor, Kochi.

Like our first TV, (that is the Home theatre,) This LCD TV also went out of order soon after the Warranty period was over.Considering the enormous loss we are facing and the big service gharge that is quoted, I request you to kindly waive the repair charges for this LCD TV and also kindly instruct your Service Centre to speed up the repair work .
we expect at least five years of exceptional work from a product of a reputed company like yours . When it happened once, we thought it was our bad luck. But when it happens again we seriously doubt the quality of your products. We will never be confident of investing on a Samsung product if this is the way it happens and the service also being very unsatisfactory.
Hoping for a favourable response from you,
Dr. V.A.Narayanan, Home address:

Prof& Head of Gastro enterology, 12-A 1,National Residency,
Amrita Institute of Medical Sciences, Edappally,
Kochi.
Kochi.

I complained about my TV not working on 3rd Oct. The next day thew service engineer came and pronounced that a part has to be replaced, which he would do the next day. When I telephoned him the next day, he said the part has been ordered from Bhubaneswar/ Kolkata (both overnight journeys from my town, Rourkela). Since that day, there is total silence from the company. I have sent emails, talked on telephone to their customer care, talked several times to the local service centre as well as the concerned service engineer, but to no avail. On 18th, I was promised by grandly by the customer care executive that myTV would be repaired by 19th 8PM. On 19th morning, I got a call from some samsung office in cuttack asking me where I was located!. Again on 19th evening, when I called the local service center, the lady promised to call me back in 5 minutes. When I called back after 30 mins, they had shut shop and left.
Even the website is very unhelpful for complaints. After keying in my BP number, It asks for a password which i dont have nor have been allowed to create.
The service is so pathetic it cant be described.

We have bought a Samsung Microwave Oven (Model No. CE2733) 7 years back. Now we have a problem with the PCB of the machine. But the statements that are made by the service center of SAMSUNG India Pvt. Ltd. was that as the model is not available now so company will not provide any PCB for that model. I have called the regional head office of SAMSUNG India Pvt. Ltd., Kolkata for asking the actual scenarios. They told that this can be happened even for the machines purchased 2 years back also. First of all I must say that the people from the office don't know how to conduct with the customer. The local Samsung authorised customer service center Vision Cool Services Ltd, Taratalla, Kolkata told us that if the parts will not be available for the machines 5 years back, then only they can provide support on that. But this particular clause was not mentioned in their disclosure when we purchased the machine. So finally what I can do now is that I have to throw out the machine. My question is to Samsung India, is that are we purchasing use and throw machines spending a large amount of money for their machines? I am thoroughly disgusted with the scenarios and hope for a proper step against them so that customer will not suffer in future after purchasing Samsung Products.

I have purchased an LED TV from Bajaj Electronics, Hyderabad and it had been delivered on time. For Installation dealers mentioned I would get call from SAMSUNG and they would come for demo and installation.

Called up customer care and they mentioned person would visit to my place anytime between 10 to 08:30pm. Kept myself available for the engr to complete installation. Followed up many times with customer care placed request,...

Dear All,
This with regards to Samsung India Service & Contact Centre. I purchased a New LCD television on Friday 16th, I do understand that due to Diwali service centre will be closed for a day, but giving wrong information from service centre is really irritating.

I called almost 6-7 times on Friday to help telephone call for when can I have the LCD installation but there was no one to call back for same, this the Samsung Customer Service. I was told that before 2030hrs Friday this would be sorted out & it’s been escalated, but no response this is Samsung Customer Service. On Friday aging I called up at 1950hrs my phone was just on wait till 2000hrs and then it gets disconnected and the IVR says our office close now and our office timings are ….. This is Samsung India Customer Service and contact centre.
.
Today 19th Oct 09 I called up Samsung India they are giving me service centre number to contact Mr. Kishore and no. given by the Contact Centre Employee is incorrect, this the Samsung India Updated. The other number given, there no one answers the same. This all has now made very tough to have trust on Samsung India. I promise to send this email in possible news papers and magazines and people can what is Samsung India.

The Worst Company and contact Centre is SAMSUNG INDIA.

Regards
Viral

i have purchased home theatre from tmc banjara hills on 15.10.09
invoice no 892 (for amt of Rs.15700/-) after somany reminders they have sent one person for demo and installation. after spending three four hours he left with out any demo ( he just connected cables to speakers) i contacted tmc people as usual they are not responding. already i suffered a lot by buying your ac from same tmc last year. please confirm me whether you are going to solve my problem or not.

gvsmurthy
[protected]
hyderabad

I had bought a samsung touch star mobile 3 months back.....The problem of the phone started after two months......Phone is slow to respond to touch stimulus and thereby cant make calls and messages from it ....I request you to take immediate actions to solve this problem as such complaints in future will effect your reputation........so please respond t this complaint as soon as possible.....

My self Sanjeev Kumar we have purchased refrigerator model no RT29ZBPS1 SAMSUNG from DAWAR INTERNATIONAL ELECTRONICS PVT.LTD. 5/5 JACUBPURA GURGAON ON DTT.11-10-09
Bill no. 15098
we have opened the refrigerator packing on 15-10-09 but we found your refrigerators leg damage we call dawar international.they gives us customers care numbers.we have contact to samsung customer cares engineer. engineer came on 16-10-09 & tell us your refrigeratore can change in 10 to 12 days our complaint number is [protected] Dtt.16-10-09

Please change our refrigerator immediately as soon as possible

Thanks

Sanjeev Kumar
H.No. 486/18 Shivji Park
Gali no.13 Khandsa Road
Gurgaon-122001
(M) [protected]

I had purchased one no. LCD TV of samsung make 22B650T6 from m/s ADHISHWAR,banashankari,Bangalore-85, wide Tax invoice no. 45434 on dated 28-07-09.

After the delivery, delivery boy just installed on table and told for all settings the samsung company engineer's will be visiting in couple of days. But, even after 15 days no one is turned up and for the same we are approached the m/s Adhishwar for the same. The sales personals of that outlet has provided the mobile no. [protected] named mr. venkatesh , who is representing all samsung products problems co-ordination.

when we communicated the same problem to him, immediately he has assured and confirmed over phone that he has arranged the engineer from the samsung company to visit our place . After, two-three days, one engineer came in a very high profile and started look into the tv as a movie director from all angles with show off and tried to convey us their is no problem in TV , it is only signal problem and just pushed off. In fact, the new TV showing too bright pictures and it is just not possible to set the tv for the normal vision qualities at all. And ghost type of picture quaity in close up shots.

We have contacted the Airtel digital Tv and they given very clear demo of their signal qualities and proved that the problem is in TV but not in signal.

Again, we are behind of Mr. venkatesh and next 10 days he has assure to do the needfull. 11th day when we called on him on his mobile outrately he has told that, he has resigned from the job and no more with samsung and we should contact only the samsung customer call centre.

In my busy schedule of work, I personaly called up the SAMSUNG's customer care and complained about the poblem on 30th september 2009. For the same they have provided the complaint no. [protected] . Even after one week no one is turned off to our place and the days were passing without watching the tv, I had enquired about the same on 6th October they have apologised for the delay and assured to send a person in a day or two. The engineer from the local centre is visited on 8th october 2009 and he has communicated and told us one of the part is not functioning and hence the TV is not performing properly.

Immediately, when we spoke to his superior Mr. Gopal(always he is extremely busy to get on mobile) of his mobile no.[protected] and appraised about the same. Why we should suffer for the company fault, after difficultily bought the TV by selling the good condition Old tv to upgrade this new led tv and it has become disaster. For that he has conveyed that , he will try to replace the tv by trying to communicate to his superiors.

When he has not come back to us for next one week even after repeated mobile reminders , 14th October when we contacted, he has uttered to not to follow up by telling ,his superiors are not permitted to replace the same since it is already 3 months over, it could have done within one month only. Also, the faulty part is not in stock and we have to wait till it come for that he can't give any commitment. For the more than this, we can go ahead to do whatever we want.

Immediately on 15th october we have contacted again the customer care and asked about the same, they are directed us to contact the same Mr. Gopal to sort out the issue.

Now with all these pillar to post run-around and agony I am undergoing after purchasing the Product , 1) why I should suffer for the no mistake / fault from my end.
2) why I should accept the defective product.
3) Being a multinational company, it don't any botheration about a genuine customer.

I request your kindselves to intervene in this juncture and provide the moral support and justice to a ginuine suffering customer in this case by directing m/s samsung to replace the same with a good product immediately. With this purchase, realy I am celeberating this deepavali with not so happily.

thanks and regards,

Raju sk.

Hi,

I had bought a new Samsung refrigerator on 15th August 2009. The fridge had a continuous noise problem from the very day it got installed in our home. We had immediately lodged a complain (samsung complain no. [protected]) and asked the engineer to come over. The engineer did come and said that the noise was due to some non alignment of a pipe and so he tied this pipe with a petty thread and left. The noise re-appeared within 7 days and we again lodged a complain. this process is going on for the last 2 months and we are not getting any positive help from Samsung Customer Service. The same engineer is sent to us over and over again and he keeps telling us that Samsung refrigerators make noise. I wonder how a world wide renowned company keep such authorized associates who defame the company in front of their customers and do not fix the problem.

I would request some help if possible to get this issue fixed.

I puchased SAMSUNG mobile phone SGH-L700VS SINS from companys dealer M/s Mattas Mobile World 20 Chakrata Road Dehra Dun (UK) India on 10.08.09. From day one mobile phone was not working properly. Call drop ,Loss of signals, Hanging , Discoonection , one way voice etc were amongst many problem.I complained to the dealer but he was not cooperative. But on my inssistance he advised me to contact Samsung Service Center R.K. Mobile Services 67 A New Connaught Place Dehra Dun (UK) INDIA. Manager of srevice center adviced me to check my mobile phone using it with other network and testing my Sim with other mobile phone.After testing it was found that problem was with my mibile phone set.Manager worked on my mobile phone set for 20 min and returned it to me saying that set is now OK.But set is not OK and having the same problems.I request to company to get my mobile phone corrected otherwise moving to consumer court may be my last resort. Dr. Devendra Bhasin 76/111 Rajpur Road Dehra Dun (UK) India.