Samsung India Complaints & Reviews

Sir,

On 27.9.2009, I have purchased the above Washing Machine from TRINETHRA SUPER RETAIL (P) LTD, MORE - Megastore, Narayan Sastry Road, Mysore.

I have not received any free gift along with the above machine. I came to know that, Samsung is offering a free gift (Vaccum Cleaner) along with every Front Load Washing Machine. When I contacted the above dealer, there is no proper response from him. Please guide me what should I do to get the above gift.

with regards

Samsung Company Is Most Popular Company On This World They Have So Many Product. This Is Very Good Company.

I purchased Samsung phone last december.It continuously reboots on its own.I given it for repair at Samsung service centre in Thane on 24Sept09.( Micro services).I was informed that this is software issue & will be resolved in 2 days.After 2 days when I called up ;they said PBA part has gone bad & needs to replaced hence it will take another week.I called in after 1 week ;then they said that ;part is not available & hence I will get a refund as per bill amount.It was urgent for me to have a mobile phone hence I called the next day if they can confirm that they are actually giving the refund so that I can buy another phone.I was assured that I will get the cheque within 15 days .Suddenly on 6th Oct 09 I got a call that my phone has been repaired now &I should collect it from there.I was surprised by that since I confirmed this twice with the technician.I spoke to the "concerned" technician ; he said that I will not get the refund & I have to collect mobile phone .These guys lie too much .I spoke to my friends & they confirmed that Samsung has this reputation of such kind of problems.These guys should be sued for fraud & giving incorrect information .

Sir, I bought LA32B530 (5 Series) from the Samsung Plaza the Samsung authorised retail outlet, at Bypass road, Cochin-24 ( Ernakulam ) Kerala on 30th September 2009. The Samsung Manager Radhakrishnan assured me that no need to check it at the Showroom as each piece is checked at factory. I took the TV home and called the showroom to send me the Service person to mount the TV on the pedestal. To my dismay I learned that the boy who came as the Samsung service engineer had never fixed a TV on its stand. He suggested that this model may not require using the screws! Just keep the Series 5 on the stand it will stand. Finally he tightened 3 screws in a very unprofessional way. I had noticed that the thermocool package had been broken into pieces and the plastic cover around the TV was torn in two places indicating the TV package had been opened and the TV had been used and not a fresh piece.(Had he had been using it for display in the showroom 12 hrs a day for six months and selling it to an unsuspecting customer? Why did he remove the stickers covering the screen and frame?) Then I was shocked to find the label at the left upper corner read Series 3 not Series 5 (Series 3 is not full HD but a basic set which is much lesser in price). When I realized that I have been cheated of my money I called the Samsung dealer Radhakrishnan. The samsung service engineer!!! himself told Radhakrishnan that the label read series 3. (On the card board box in which TV is packed it is printed Series 5 B530)Though initially he agreed to replace the set so far no reply from the dealer. The Service manager Bishor says that the label might have been misplaced and the set could be 5 series he predicted. Do the guys at Samsung don’t know where to stick labels? The package has been opened and the TV has been used as the Cellophane covering stuck over the frame and screen has been found missing.They have used the TV and repacked it and have sold me. I wanted a full HD TV for my front hall. What I have got could be a Series 3 HDTV ready model which could be 720p that too second hand. I have not used this TV so far. The Rs 35000 I spent on this TV is a complete waste.I have been left with no other option but to file a case of fraud against the Samsung dealer. It seems Samsung does not have proper infrastructure or service personnel to run business like other Indian TV companies. The foreign companies should be allowed to sell their products in India only if they provide proper aftersale service and they dont cheat. Samsung has to understand that they cant be running business in Kerala in this fashion for much too long where people are relatively educated and politically oriented. Kerala has the history of rejecting many unreliable foreign products in the past. Dr.Jayaraj

i have bought the samusung LCD tv on 02/10/2009 at 4:00 PM. that day they have not delivered the TV and they delivered it on 04/10/2009 at 4:00 PM. Today is 07/10/2009. till now noone responded to install the TV. when i tried to call the sevice desk at banjara hills, there is no response from them and they even not answering the calls. they donot bothered in answering the calls. i just want to know,is this the way you deal the customers. i would like to cancel the sale of the product. please let me know the process. i would like to suggest my friends and collegues the way you treat the customers.

i had bought this cell 2months ago,n in a month it gave me a problem of getting hanged again and again,,,i got it serviced bt the authorised service centre n delhi at 30,chnaught place...they took around 10 daysa n told that they have changed a part f it ..n when i got t back it wsa nt working at all..nw it s nt even switching on....i had atlk n d customercare center...they also did nt help much....n the service cernter also said to gve it back 4 repairing ..n nw they are telling dat d mother board will b changed.....this nt d way....in a tym f two months ts creating so much f problem...i want d company to please look into d matter...n change my hand set r i ll have to file a complaint against d company...

Dear Sir

I Submit my Complaint Detail in Samsung Service Centre On Toll Free No. My Comlaint NO. is [protected] on Dated 28 of Sep. 2009 but i Did'nt Rec and resposnce against this complaint.
I call more than 10 Time after they send their tecnician to repair my TV on 1st oct. The Tecnician told me that he have to take the Kit of TV to workshop and Will Place the kit after repair next day
but now 6 days passed he never come to me . And now i am helpless What I have to do if i having the Kit i will repair it from any where Else. I am having the copy of Invoice In which i purchase the TV on 14 Jan of 2009

Dear Representative,



This is regarding my handset number SGH-J210. I have submitted my handset to your Samsung India Electronics, Nehru Enclave, and Kalkaji, New Delhi, India branch on 26th September, 2009.



My work order No. is [protected]. Your representatives asked me that it will take a week’s time to repair the handset and I can collect it on Saturday i.e., 3rd October, 2009 and assured that they will confirm me the status by calling before Saturday regarding the status of my handset.



Till Saturday, I haven’t received any call from your centre and the contact number given to me 011 – 40641234 was always not reachable. I called up your customer care call centre twice and they have given me the contact numbers of Mr. Nishant [protected] (M) and Mr. Mukesh [protected](M) for the update. But, unfortunately these people also never pick up their phones.



However, I went to the service centre on Saturday personally to confirm the things but your staff is highly non-cooperative. Still, they asked me to meet Mr. Vineet[protected]M) to check the status. Mr. Vineet also confirmed me that they will get my set repaired by today and I can collect it by today evening. Till now I haven’t received any confirmation from his side as well and there is no point of contact as all the numbers given above by your representatives including Mr. Vineet’s number were not answered.

Today, when i have gone to collect my handset they handed over it to me by saying that my problem is rectified and one i checked it out my problem was still as it is . And, when i asked the concerned person he replied that they have to replace the motherboard of the handset.

My question is that you handover the handsets to the customers without rectifiying their problems.

Moreover, the staff is passing on the personal comments which is not acceptable by any individual.I would like to request you to kindly take some action against your staff and train them according before recruiting and stop getting the bad name for your company as other customers are facing the same problems from service centre end.

So, I kindly request you to update me on the status of my handset & provide me with the contact details of the person who can help me out with my problem.




And, it’s highly disappointing that such a big brand like Samsung is providing such poor services to the customers.



Hope, to hear soon!!!



Thanks & Regards,

Tanu Srivastava

have been active gprs(aon) service this time i have been call custmer care center too many time for gprs(aon) setting in my mobile i am using sumsung GT-S5603 hendset still i cant recive setting for this service and not used this service pl do need full, i cant talk with custmer care excuti...

THE LCD TV SUDDENLY STARTED TO BURN AND SPOKE, WHILE THE TV CONTINUED TO SHOW. DIFFICULT TO REGISTER A COMPLAINT WITH SAMSUNG. I HAVE BEEN WAITING ON THE ALL FOR OVER 30 MINUTES

Dear Sir / Madam,
I m sonu jindal bought of samsung phone W619 on 06.02.2009 i have got some problem with the phone, so, i submitted my phone on Samsung Service Center on 12.09.2009 (MS Electronices ) it was told that my phone will be repaired with in 7 days but now it has been near about four week but i have not got my phone back.i have visited this service center 5 times and call them 8 times but i have not got any resoponce from then.

Please take the sutable action on this concern as i m facing so many problem.

Thanking You
Your Sincerly

Sonu Jindal
[protected]

i purchased new samsung star S5233 moblle on date 26 June 2009 form Hotspot, Ambedkar Road,Opposite UTI Bank, Ghaziabad.
One day it suddenly shut down.I turned it on. It happened two three times after an interval of number of days. After that it was working well.So, I didnot bothered.
Now for the last past few days, this problem arouse again.I again suddenly turned off. When I turned it on, it was showing that your battery is low, alhough I fully charged my mobile one hour back.
I plugged the charger in and I touched the phone,the battery was getting heated. After few seconds the charging stopped with an indication that battery temperature is either too low or too high. After that I removed it from the charging it indicated low battery.
After the battery tempearture went down, I plugged the charger again.It was showing the charging but actually the phone was not getting charged.
Now,the phone is not turning on.
Please solve my probelm i will be highly Thankfull to you...

I purchased this Phone 6 Weeks ago from "e-Zone" Pune.
From Second day it shows problem of low battery back up & Phone not disconnected after call for next 30-50 sec.In last 5 weeks i had visited 3 different Samsung Service centers as recommended by Samsung customer Support executives but till facing same problem. All service centers kept my phone for 2 to 12 days to repair it but ......'
Even Samsung mobile have policy to replace phone with new one if phone found defective in first week but initially they said that the problem will sort out automaticallyt & now they are saying that you bring it late to our main Service center.

Sir with due respect,

i purchased a above said mobile on 30-09-09. Next day i went to my sister's home in the same city,
and i found there was no network. i was there for around for two hours. i also thought of their might be network problem.Again next day i was on the same place & faced same problem. then suddenly i thought to put my sim card into some other mobile set, then i was so surprised to see there was no netwok problem & i was able to call any number. from this expirence i became 100% sure that is a problem with samsung handset. I complaint to customer care & to the vendor from where i purchased it. Vendor is not ready to accept it that there is problem with handset. & customer care has directed me to do some setting changes & go to the same place & try once again.My question is that why a consumer sould do a lot of excersise spending lot of time & money. whereas i am 100% sure i purchased a sealed pack & make no changes in setting.

I have a Samsung Plano 34" TV (Model CS34Z4HF). It has developed a fault and does not switch on. I logged a complaint with the Samsung helpline and they sent a 'technician' to repair it. The problem was rectified and the TV functioned properly for less than 24 hours and the problem recurred. A complaint was logged again and a so-called technician was sent again. This 'technician' without so much as touching the TV 'diagnosed' the problem as a fault due to vapour from the local Nullah. He was then coaxed to open the TV and he soldered something inside and the TV again worked for a day. No one has turned up to attend the complaint thereafter. A number of calls were made to the service centre and a request to send a senior / competent technician / engineer was agreed to but no has turned up so far. I was told to send the TV to the service centre. It is a large TV and one cannot just keep it in the car and deliver it to the service centre. They have refused to collect it - they have an arrangement to do so on payment of a charge which I was willing to pay.
It is shocking that a company like Samsung does not have competent technicians for on site service and repair. I wish they would spend a little more on service - they do spend a lot on advertisement.
I am definitely not going to buy another Samsung product.

Sir,

We have purchased Samsung 1 ton window AC AW12ZKA 303174 on 21.05.2009 vide bill invoice no. 1066 and book no.22 .

AC was not working properly since day 1 and several complaints were lodged to your service centre and the authorized dealer Sachdeva and Sons. Saharanpur.

But despite our repeated reminders complaints were not attended properly.
Service centre people have visited and inspected AC more than 10 times and the AC has been taken off 3 times by the service centre but each time no relief was found.

First Complaint recorded was complaint number 7876 on date 21.08.2009
Second Complaint recorded was complaint number 9044 on date 09.09.2009
Third Complaint was recorded was complaint number 10083 on date 22.09.2009 and still the AC is lying at service centre unattended from last 11 days.

Kindly take this matter as URGENT and replace the AC immediately.

From :-
Harneet Kaur Arora
d/o J.S.Arora
8,Raj Vihar Colony
Paper Mill Road
Saharanpur
[protected],[protected]
[protected]@gmail.com

Hello,
I am writing to you on behalf of Mr. Madan lal, the owner of this Samsung product (mobile). This to inform you that somehow I forgot my password that I registered during the activation of my mobile phone. Please help me by providing me my password on the above mentioned email-id. I will b greatly thankful to you.

Thanks & regards,
Seema blagun
(On behalf of Mr. Madan lal)

sir my phone touch pad is not working properly from last three months while it is in warranty but i have lost my bill so please issue a new bill for my phone. I have purchased it from Mandi (HP).neary 8-9 month before i have forget its exact date. My mobile detail is as follows
My mobile model :SCH-W339
RATED:3.7V[protected]ma
FCC ID :A3LSCHW339
JUN 2007
[protected]
168D1BEA
MY battery model is:AB463651BE

Dear Sir ,
I have a sumsung mobile model SGH L-700 Purchased on 1/12/2008 , from starting to till this product give me pain . this is the 6th time i have go to samsung service center . but still my cell not repaired . deatils of mails given below ...

Bill & complint recit is attched.ad




Dear sir,
As per disscuttion with you i m sending bill & service receipt in attchment , I have give mobile to your service center, I have purchased this product on 1st of december and this is the fifth time that i summited the divice to your service center for repairing From 1 december when i purchase the mobile till now I am running from piller to piller to get this defective product for repair/repaced .If the mobile set is not repaiable ( experince with last four repairs ) then why should you not replacing it.
I am very much frustrated and dissatisfied with the quality of this product & Also with your services .It's so frustrating and disapointing to think about SAMSUNG now that even in dreams, it frightens me. Kindly respond at least for the name-shake. Not even in my dreams, I had thought about his type of services from SAMSUNG. I don't know how much more you will take to responde to my problem.

I hope to get a resonable solution of my problem on immediate basis, whithout wasting much time.

Wating for your valuable responce.


Regards,

S..D.Pandey
[protected]/[protected]


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Subject: service provigen of sgh L-700
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shankar pandey> Dear sir , plz tell the status of my cell SGH L-700. Wating for your valabl...
Sep 29 (4 days ago)

Reply |shankar pandey to t.santosh
show details Sep 30 (3 days ago)


Dear sir ,

plz tell the status of my cell SGH L-700.


Wating for your valable responce .




- Show quoted text -
On Tue, Sep 29, 2009 at 11:17 AM, shankar pandey <[protected]@gmail.com> wrote:

Dear sir ,

plz tell the status of my cell SGH L-700.


Wating for your valable responce .



Regards ,

S D Pandey
[protected]/[protected]





--
shankar dutt pandey
Integrated Services
D-3028 , Indra nagar Lucknow
mobile:-[protected]

i purchased a samsung lcd t.v.from chennai ,after eight months one line appear on the screen . i complainted after one month serivce person come,but he not able to something. He said i will replace new t.v.& said u have wait for 25 days .but till date i have not received any msg almost 45 days over. Take action to replace t.v. otherwise i will go to consumer counil notice & compliant.
thank u