Samsung India Complaints & Reviews

Ihave purchased my colour television of this BRANDED COMPANY SAMSUNG on november 2003 of 4 YEAR WARRANTY with the assurance that the post services are excellent but in september 2009 when there was some problem in my t.v I registered my complaint with customer care BP no: [protected]. After 02 days engineer from maa durga electrical service centre visit and he told that I.C has been damaged which cost Rs 700 - 900, and comment that I.C is not available in the market but they will try to arrange it.On 3/10/09 they took the chesis of the T.V for the same purpose but later they informed that I.C is not available so they have to change the whole chesis which cost Rs 4500. I called up Mr. Khathalia Regional Manager of Samsung he also gave me same funny explanation that it is very old product so parts are not available and maxium things they can do to give me 50% discount for chaning complete chases.. I am amazed that in 06 years the product become very old i don't know in India which middle class family purchase t.v every 2nd yearly within warranty period to avoid such kind of issues. Now my issue is that due to poor services of this BRANDED COMPANY I am paying the extra amont and till date 23/10/09 t.v has been not repaired. Kindly look into the matter because by repairing a TV it has gone up almost one month and nothing has been done.

I need the justification for paying three time more for repair cost and part non availaibility is not my concern because i have bought this TV to understand that it a branded product from SAMSUNG.

I bought a Samsung Star on last 15th August ’09 from Pantaloons, One mobile, South City Kolkata. On 17th August I discovered that memory card slot is faulty and due to that it could not hold the memory card properly. After checking with other memory cards and putting my memory card into other mobiles, I came to the conclusion that it was a problem with the handset only.



Due to lack of time I was able to take my handset to the shop (one mobile) on 23rd August. They said that now they cannot do anything, they added I have to go to Samsung service center for the same.



Then on 25th August I took the set to Samsung service center (Divine Electro Solution). They took the set and told me to contact after 5days. On the 6th day (31st August) when I called them up they said that still that is not repaired and asked me to call after 2more days. Again I called them on 3rd of September, but the answer was same. They asked me to wait till 5th of September and by that time the problem will be resolved.



On 5th September, in the morning when went there, they initially said someone is just coming with set and asked me to wait for a while. After sometime they asked me to come in the evening and I will get my hand set back. When I came back from there, immediately they called me up and said that problem could not be fixed, I will get a new handset. So they asked me to hand over all the accessories and the whole box to them. So again I went there and handed over everything to them.



And now after another 11days there is no communication from there side and I have not received my set back.



So I would like to escalate/highlight following things to you:

They took ONLY 12DAYS to say that my faulty set cannot be repaired. They cannot fix the problem. So I don’t think they even know their own strength and capability. Does it really take so much time?
Now whenever I call them up they simply say that “we don’t have anything to do on this”; “we cannot help you on this” etc. So what are they doing over there in the name of service center?
During this whole process they just called me up once, I had always called them up for the updates. What I believe, keeping the customers informed and updated is also one of the customer service practices.
The manager over there, by his words always tries to show that he or his team is a different entity, they are not in Samsung. So they are not responsible for any delay in the delivery of new handset, it is ‘their’ (Samsung’s?) fault.


By this whole process I found them really unprofessional, and not at all having idea of customer service or satisfaction. They are simply working for money. They have already taken 23days to resolve this problem. After buying this it was with me for only 10days.

Already 2month is over but they are not able to give my handset back to me. I have kept on following up with them continuously and they are just saying they don't have much to do and asking me to wait for another week.

They are not at trained enough and equipped enough to provide the customer support.

I have already spent 9,500 Rs (apart from the phone bills, transport fare and my time and energy) on this phone. I really don't this set now, rather I will be more happy if they can give my money back.

So I would request You to look into my grievance and get me my handset back ASAP.


Complaint serial no: RW6S685490N
Model No: GT-S5233A
IMEI NO:[protected]


Service Center details:

Divine Electro Solution
Franchisee
377/4, Prince Anwar Shah Road, Kolkata - 700068.
[protected],
[protected]
devine.[protected]@gmail.com

I SOLD SAMSUNG RA18F REFRIGERATOR BEFORE 2YEARS , NOW IT IS NOT WORKING , PLEASE SERVICE MY FRIDGE IMMIEDIATLY ABDURAHMAN, NO. 19, SREENIVASA NILAYA. NANDINI STREET, IInd cross ,ramamurthy nagar, phone: 25663049, [protected]

i've purchased samsung washing maching [ fully automatic- top loaded machine ] last 14th Oct. 09.

in samsung world (cross cut road) at coimbatore.

they said lot of offers and assurance to sell their product. but, after selling their product. they never do anything.

exp. the manage said we'll give u Bajaj iron box FREE and free door delivery. but, they collect delivery charges and till not give the iron box. many times i call them and directly visit the showroom but no use.

Dear Sir/Madam,

I had bought a Samsung star s5233w on the 21st of sept 2009. I have no problems with the working of the phone as such. The only glitch or annoyance that I have is that the PC suite installed using the CD of the same as provided along with the phone package, does not support the internet settings of my service provider, namely Aircel telecommunications. There is also no manual data feeding option and hence I am unable to utilize the phone as a modem and use the internet on my laptop. This is one of the reasons that I had bought the phone as I wished to check my email on the move.

I would like a patch or upgrade to include the Aircel services into the PC suite of the Samsung star s5233w. I had talked to you company's customer representative and they are poorly trained/informed about such problems and hence give your company a bad PR. The Aircel service representatives that I spoke to gave me the manual settings, but as there is no manual settings options i cannot even utilize that information. Thus, I would like it very much if a patch concerning these issues is released as soon as possible.

Thanking you,
Yours sincerely,
Mayank Kumar

Dear Sir,
I purchased a 28 litre, convection Samsung Microwave-1031LAFB on the assumption that 'Samsung' a world renowned company, would offer the best after sales service. But this perception for your esteemed company proved a mere myth after the bitter experience faced by me. The facts are slated below for your kind information and immediate remedial measures:-
I purchased the above referred microwave from M/s Amar Enterprises, opp. Gurudwara Kashmirian, Tripuri, Patiala (Punjab) (Ph.[protected] vide Invoice No. 2123, Challan No. 3640, Dt.[protected] on the name of Ms. Dimple at 11:00 am on the assurance that the Demo would be got conducted on the same day. But nobody turned up to hold the Demo on that day. After personal visit to the dealer on[protected], I was told that due to Diwali festival, he would try to do the needful today otherwise the things would be got done on[protected]-2009 being Sunday). But nothing has been done till today i.e.[protected] in spite of repeated visits and telephone calls to the dealer.
If this is the attitude of your dealer, I don't think that this is any fair dealing with the customer. I think that your company would also be holding any time frame regarding holding Demo with the customer. I am unable to leave the house on the false hope that the company's representative would be coming to my house today to let me know the details of the use of my favourite microwave.
In view of the above, it is requested that the matter may please be looked into at personal level and the things be got done immediately to avoid any further loss to the reputation of the company and to maintain cordial relations with your esteemed company.
Thanking you and hoping for an early and immediate remedial measure.

Regards,
Sushil Jain,
# 774, Adarsh Colony,
Near Bains Farm, Bhadson Road,
Patiala-147001 (Punjab).
Mobile[protected]
[protected]@gmail.com

I had bought a Samsung Mobile Model No. SCH-L700 and after two week it was not working I had gone at their service centre and they said that it will be return back after two week but till now they are not able to tell me when it was come back to me. I had aproached many time to their customercare and their related officer but they didnot want to help or they have anyone reason for the same. I had emailed but there are not satisfactory reply. That means there is no time when will return back.

I am requesting to you that please do some thing and tell me what will I do. I see in TV and many advertisements Jago Grahak. I want to know how to complaint and where to complaint for this kind of problems.

Please help me and suggest me.

My samsung mobile (Model: SGH 3210), which I bought on 21/5/2009, was stop working after 4 months only. I gave it to an authorized sumsung service center at Shop No. 8,9,10, Ground Floor, Raj Palace, Hukum Sing Market, Atta, Sec 27, Noida on 22/9/09. The reason given by them is Phone Dead. I am waiting since than for my mobile to be repair as soon as possible. The reason given by them for delay is that they don’t have all necessary parts available to repair. They even don't give me any specific date for the same. Now I came to know that lots of people are facing the same problem on that particular shop. They even switch off their landline no mentioned on their visiting card. I am facing lots of problem without a mobile. Please help me.

Dear company insipte of my several calling on your customer centre you didnot response me i want to attach my LCD tv to my laptop as i am not able to connect please sent a engineer to my residence to solve my problem my no [protected]

I purchased one window 1.5T airconditioner from Ghaziabad dealer in 2007. I had to get same reaired three times in past for: 1. not cooling.2. gas leakage3. display channel not working. It was reaired after lot of follow up each time, last time on 27/6/2009. Latest again on 27/9/2009 vide complaint no [protected], complaint was lodged , but so far no action has been taken. though SAMSUNG is world reknowned brand I have worst experience with them that one window AC should go out of service four times starting from first warranty year as well. Why should Samsung not replace this AC instead of being a continuous pain for a customer.
Kindly arrange to get it redressed urgently.
hnsingh
[protected]

Dear Sir,

I am in problem with samsung india reagrding television problem..Please go thru trails mails with Samsung.So entire case can be understnad...

I am doing followups from last 10 days but I have recieved only 1 reply stating our team will contact you very soon.but till now no calls from there..

So would request you to please do the needfull as earliest...

regards
Sumit Gaur
[protected]

On 10/15/09, sumit solutions <[protected]@gmail.com> wrote:
Dear Sir,

Please let me know when can I recieve my replaced television as its festival time & we are really very disaapointed with services..

Please take nessasary action asap....

awaiitng response !

regards
sumit gaur
[protected]


On 10/13/09, sumit solutions <[protected]@gmail.com> wrote:
Dear Sir,

I am still waitng for your kind revert as its been very long time Please n please do the needful please suggest to whom i contact in kanpur in this regard.please consider my problem on priority..

regards
sumit


On 10/12/09, SUPPORT INDIA <support.[protected]@samsung.com> wrote:
Dear Customer,



We regret the inconvenience you are facing with your Samsung product.



We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.



We can understand the time and energy you have spent on this issue and appreciate your patience.



Thanking and assuring you of best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : sumit solutions<[protected]@gmail.com>

Date : Oct 12, 2009 16:36 (GMT+09:00)
Title : Re: Complain regarding manufacturing defect in Color televisoon


Dear Sir ,
Its been 7 days over now & no calls from any responsible person in this regard.So I would request you you to please take neccaesary action so TV can be replaced...

scan copy of bill attached.. rest of the compalaints already mentioned in last mail..

awaiting response !

regards

sumit gaur

[protected]


















On 10/5/09, SUPPORT INDIA <support.[protected]@samsung.com> wrote:
Dear Customer,


Thank you for becoming a patron of Samsung product.


We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.


We appreciate your patience and request you to bear with us till then.


For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or[protected]toll free).


Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.





------- Original Message -------
Sender : sumit solutions<[protected]@gmail.com>
Date : Oct 03, 2009 15:27 (GMT+09:00)
Title : Complain regarding manufacturing defect in Color televisoon


Dear Sir,
I have purchase a A ultra Slim color television of Samsung .Details pertain to the same as follows:

Date of Purchase: 10th March 2008

Model : CZ21Z57

Dealer: Saraf Cooling Co. Sant Nagar - kanpur

BP NO. [protected]





Problem: Just after purchasing there was some booting problem in TV Set. So I have made complain after that Service Engineer came to my home & rectified the problem. few time after same problem again So I agian complaint then again co. service engineer come & rectified the problem & charged Rs. 200 for the same.
Now we are again facing same problem with TV Set .. So As it is manufacturing defect of set so would request you to please replace my TV Set.as I am facing same problem with my TV Set every time. So considering manufacturing defect please do the need full as earliest.













1st Complaint : 8th May 2008 ( M: [protected], [protected] )
2nd Complaint: 20th July 2009 ( M:[protected])

3rd Complaint 3rd Oct 2009 ( M: [protected])

For These complaints dates please track your service records.

Dear Sir,

We don't need repairing this time

Expecting positive revert from you.


Regards
Sumit Gaur

[protected]

Add: 29/43 Maharaj Bagh Mandir ,

Bihind kamala Tower

Kanpur -1












































--
regards
Sumit




--
regards
Sumit




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regards
Sumit



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regards
Sumit

I have purchased a Samsung mobile J 700i IMEI no. [protected] on 05.05.2009 form Delhi. Now from last month I am facing network problem. I have deposited the phone at a Samsung authorized service centre CC-28, Nehru Enclave , Kalkaji, New Delhi on 13.10.2009 vide work order no. 9313192. Today i.e on 21.09.2009, I have enquired at the service centre about my mobile, I am surprised to know that the spare part are not available with them and they are not sure about the avialability also. Now I feel that I HAVE MADE A BIG MISTAKE WHICH I SWITCHED FRONM NOKIA TO SAMSUNG. I am facing problem without a mobile. I request you to please solve my problem at your earliest.

Thanks

Sumit Roy
Ph: [protected]

Hi,

I wish to submit my complain against the samsung cdma handset B 519 from Reliance webworld Sonipat,Haryana just 10 days back and Iam not at all happy with its service.The voice quality is worst ever I have experienced.Kindly instruct Reliance webworld to refund my money and take the phone back.
Also please let meknow if there is any contact number I can lodge the same complain at.

Thanks and Regards,
Himanshoo Khosla
[protected]

recently i got problem in my samsung sgh j600 mobile its display was automatically gone. I went to the service centre in indore in Yeshwant plaza last week on 14-10-09 and told them about the problem. They said we will check and let u know what's the problem. After knowing the problem they said they will give the handset on next week. when i reached there a week later they said it will take a week more coz the part has not come yet. This is not the right thing they should clearly tell the customer when will the handset be O.k. Not only this they r also not picking up the calls I have tried 50 times and there was no answer from that side. I want u to take few steps necessary to improve the customer satisfaction otherwise it wont be good for ur company reputation.
I think u will do the needful and take few steps..
Thank you

I came to Kochi about 4 years back. On the recommendation of some friends, we bought a few Samsung products such as a TV( A home theatre), a washing machine, and a microwave oven. from the authorised Samsung dealer in Ravipuram, Kochi. That was the worst shopping move in my life as the Tv went out of order immediately after the Warranty period was over. Our dealer persuaded us to exchange it for an LCD Tv and we bought one about one and a half years ago. Again this LCD TV went out of order a few months after the expiry of the warranty period and the service people are quoting exorbitant amount as repair charges. Also , though they have taken away the Tv for repair a week ago, they have not done any work on it so far in spite of our reminding them every day.

We have given the Tv to your Samsung Service Centre in POnoth Road, Kaloor, Kochi.

Like our first TV, (that is the Home theatre,) This LCD TV also went out of order soon after the Warranty period was over.Considering the enormous loss we are facing and the big service gharge that is quoted, I request you to kindly waive the repair charges for this LCD TV and also kindly instruct your Service Centre to speed up the repair work .
we expect at least five years of exceptional work from a product of a reputed company like yours . When it happened once, we thought it was our bad luck. But when it happens again we seriously doubt the quality of your products. We will never be confident of investing on a Samsung product if this is the way it happens and the service also being very unsatisfactory.
Hoping for a favourable response from you,
Dr. V.A.Narayanan, Home address:

Prof& Head of Gastro enterology, 12-A 1,National Residency,
Amrita Institute of Medical Sciences, Edappally,
Kochi.
Kochi.

I complained about my TV not working on 3rd Oct. The next day thew service engineer came and pronounced that a part has to be replaced, which he would do the next day. When I telephoned him the next day, he said the part has been ordered from Bhubaneswar/ Kolkata (both overnight journeys from my town, Rourkela). Since that day, there is total silence from the company. I have sent emails, talked on telephone to their customer care, talked several times to the local service centre as well as the concerned service engineer, but to no avail. On 18th, I was promised by grandly by the customer care executive that myTV would be repaired by 19th 8PM. On 19th morning, I got a call from some samsung office in cuttack asking me where I was located!. Again on 19th evening, when I called the local service center, the lady promised to call me back in 5 minutes. When I called back after 30 mins, they had shut shop and left.
Even the website is very unhelpful for complaints. After keying in my BP number, It asks for a password which i dont have nor have been allowed to create.
The service is so pathetic it cant be described.

We have bought a Samsung Microwave Oven (Model No. CE2733) 7 years back. Now we have a problem with the PCB of the machine. But the statements that are made by the service center of SAMSUNG India Pvt. Ltd. was that as the model is not available now so company will not provide any PCB for that model. I have called the regional head office of SAMSUNG India Pvt. Ltd., Kolkata for asking the actual scenarios. They told that this can be happened even for the machines purchased 2 years back also. First of all I must say that the people from the office don't know how to conduct with the customer. The local Samsung authorised customer service center Vision Cool Services Ltd, Taratalla, Kolkata told us that if the parts will not be available for the machines 5 years back, then only they can provide support on that. But this particular clause was not mentioned in their disclosure when we purchased the machine. So finally what I can do now is that I have to throw out the machine. My question is to Samsung India, is that are we purchasing use and throw machines spending a large amount of money for their machines? I am thoroughly disgusted with the scenarios and hope for a proper step against them so that customer will not suffer in future after purchasing Samsung Products.

I have purchased an LED TV from Bajaj Electronics, Hyderabad and it had been delivered on time. For Installation dealers mentioned I would get call from SAMSUNG and they would come for demo and installation.

Called up customer care and they mentioned person would visit to my place anytime between 10 to 08:30pm. Kept myself available for the engr to complete installation. Followed up many times with customer care placed request,...

Dear All,
This with regards to Samsung India Service & Contact Centre. I purchased a New LCD television on Friday 16th, I do understand that due to Diwali service centre will be closed for a day, but giving wrong information from service centre is really irritating.

I called almost 6-7 times on Friday to help telephone call for when can I have the LCD installation but there was no one to call back for same, this the Samsung Customer Service. I was told that before 2030hrs Friday this would be sorted out & it’s been escalated, but no response this is Samsung Customer Service. On Friday aging I called up at 1950hrs my phone was just on wait till 2000hrs and then it gets disconnected and the IVR says our office close now and our office timings are ….. This is Samsung India Customer Service and contact centre.
.
Today 19th Oct 09 I called up Samsung India they are giving me service centre number to contact Mr. Kishore and no. given by the Contact Centre Employee is incorrect, this the Samsung India Updated. The other number given, there no one answers the same. This all has now made very tough to have trust on Samsung India. I promise to send this email in possible news papers and magazines and people can what is Samsung India.

The Worst Company and contact Centre is SAMSUNG INDIA.

Regards
Viral

i have purchased home theatre from tmc banjara hills on 15.10.09
invoice no 892 (for amt of Rs.15700/-) after somany reminders they have sent one person for demo and installation. after spending three four hours he left with out any demo ( he just connected cables to speakers) i contacted tmc people as usual they are not responding. already i suffered a lot by buying your ac from same tmc last year. please confirm me whether you are going to solve my problem or not.

gvsmurthy
[protected]
hyderabad