Samsung India Complaints & Reviews

I have purchased this fully automatic model approx. 10 years back from m/s Vijay Sales, Goregaon on 10.07.1998. The investment was worth the product as it never gave any trouble all these years. But for the past few months we have noticed that when the machine changes the mode from 'Wash to Rinse' or 'Rinse to Speedy' it malfunctions with a fault code displayed. Once I reset the machines with power off is works properly....

I made a complaint to the Customer Care Centre of above named company by phone to their phone No.[protected] on[protected] regarding water lekage inside the refrigerator. But sofar the company has not rectified the defects. In this regard I have sent a number of emails to the company requesting for removing the defects but no body has cared to rectify the defect. Besides, I have been requesting this company by phone almost every day since...

Dear Sir,
I am using this Samsung mobile SGH-U800E from 28th Jan 09.It started giving me troble from that day its front corner silver polish got off and when i approched the Samsung India electronic pvt ltd at Nehru place they told me that the new moblie cover was not available.
And now my moblie LCD screen got damaged, i gave my moblie to the repair centre on 1st sep 09 they informed me that i will get it back in 2/3...

the phone is with the local service centre in udaipur Rajasthan India . since 22/8/09. No response till date...

Dear Concern,
I have a Samsung Mpower 309 handset. It is not working properly.I am getting Charging problem and handfree problem from last 2 days.
Today I went at Raj nagar Ghaziabad Service center to repair my cell, but the concern person Mr shobby was refused to receive my cell coz I m reached over there delay by 15minuts. He asked me that he can't received my cell coz the time is quater pass five at that moment. Can...

I have bought a Samsung ML-1640 Mono Laser Printer and there is an offer from Samsung that i[censored] buy this printer model before 31 Aug 2009 then u will get an additional onsite warranty of 1 year for free i bought this printer on 26 Aug 2009 and called the customer care on 27 Aug 2009 they said that the executive will come to your place on the next business day and today is 12-Sep-2009 and i have not received any call from Samsung team and...

I purchased a Samsung split AC (model AN18 , 1.5 Tonne) in the month of April 2009. After the technician had left, i discoverd that the outdoor unit of the AC was lopsidedly installed. I immediately contacted the dealer, M/S Sangam, Duliajan, Assam, who simply washed his hands off saying that after sales service was the responsibility of the Customer Care centre at Dibrugarh town in upper Assam.. However he did give me the number of the Customer...

From: avinash [mailto:a.[protected]@rohinielectricals.com]
Sent: Friday, September 11, 2009 3:50 PM
To: 'Micro Services'
Cc: 'prashant.[protected]@partner.samsung.com'; 'prashant.[protected]@rediffmail.com'
Subject: RE: Current status of my Work Order No. WA[protected]



76 DAYS HAS GONE I HAVE GIVEN MY MOBILE FOR REPAIR

PL. TAKE ACTION

Reminder...

Dear Sir/Mam

Please Intervene, I need your support because nobody from sumsung is bothered for my complain, I have spend a lot time with samsung customer care, email, service center, mobile was purchased in 2008 Dec

Sapan Arya
[protected]
New Delhi



[protected] Forwarded message[protected]
From: sapan arya <[protected]@gmail.com>
Date: Mon, Sep 7,...

hi

i had bought a Samsung Guru Muzik CDMA phone with reliance sim. The phone has such a poor voice quality that you cannot hear what the other person says in one go. you need to constantly ask the other person to repeat. Same goes on the other side. They keep asking you to repeat as they cannot hear you. This problem reduces when you use the hands free(earphone). But there are other problems also. While making a conference...

I have aircel connection. I want to use my mobile as a modem but I fail to connect internet to pc. Your mobile company given me a pc suit software. But there is no option to connect AircelWeb internet connection. please give me a suggestion....

Respected Sir / Madam,

My name is karthik, my father brought a Samsung Split A/C 1.5 tons from Rathna Cool House, Pondy bazar in May 2008.The installation for first time was done wrongly by Samsung service centre called New Cool Home.Later the different set of samsung service engineer properly installed the A/C.Since the day it has been installed, hardly one month passed the A/C gets freezed inside and the water gets leaked...

i purchase my mobile oon[protected] after 2 months later i got battery problem on my cell phone. i go to samsung service center i told them about my battey problem. they take my hand set for 1 day. after 1 day later i go to samsung service center they told me battery is ok.and they told me not to memory card for 1 day.i follow there suggestion but there no differene for my cell phones battery back up.
...

Respected Sir,
I am owner of Samsung Make Refregerator bearing Sl. No. 010149AT900558, Model No. SR -29EMBW/XTL, Size - 578x620x1592, The metal sheet tray provided to collect auto defrost drain water has been corroded badly and has lost it purpose as it has lost it its bottom completely. It is best known to M/s Samsung the reason of providing tray of corrodable metal, but is causing a mojor problem to customers. It is not available...

Sir,
Please find enclosed herewith my complaint sent to Samsung India w.r.t. their 29" coloured TV which was purchased on 19th June, 2008. From the 2nd month of its purchase it started giving problems. Since then their engineers visited and tried to solve the problem/rectify the fault, once they replaced one part but within 2-3 weeks of its replacement, same fault occured.

I requested them to rectify the fault...

Before purchase samsung GT-S5233A ,samsung retailer told , " it will support themes , software and games." But it does not support anything....

i bought a samsung home theatre from gurgaon MMDB9. Till date it was absolutely fine. I recently relocated to udaipur. While shifting, there occured a problem. As we insert a CD/DVD etc, it showed No disc after loading. I took it to the Authorised service centre in Udaipur (Techno). they took the product and said will contact me regarding the problem. For 8 days there was no response. i kept on calling them but no proper response. Then 1...

RESPECTED MADAM / SIR, TILL DATE I HAVE NOT RECEIVED THE ABOVE SAID ITEM, THOUGH I HAVE APPROVED PAYMENT ORDER THROUGH MY CITIBANK CARD. ABOVE ALL YOUR CUSTOMER CARE CELL NOT RESPONDING ME OVER PHONE AS OFFICIAL DECORUM.IS IT YOUR DEALINGSSYSTEM WITH A BONAFIED CUSTOMER. CONSIDERING GRAVITY OF THE LETTER , EITHER KEEP YOUR COMMITMENT WITHIN 11.09.09 OR, CANCEL THE ORDER WITH PRIOR INTIMATION TO ME.
REGARDS, NILAY CHATTERJI....

Date: September 7, 2009


To,
The Head – Customer Service,
Samsung India electronic Pvt Ltd.
Customer Care Division,
6& 7th floor, Ifci Tower, 61, Nehru Palace,
New Delhi -110019


Sub:- Compliant for poor product, Poor Service and Unjustifiable Charges for Under - Warranty replacements

Dear Sir / Madam,

I had purchased a Samsung...

Hi,

There is "Ch" sign is shown in the control panel, and up down temparature button is not working, is there any other way to clear this "Ch" label except by pressing this Up Down button of control panel.

Regards,

Intekhab...