Samsung India Complaints & Reviews

Respected Sir,
I am owner of Samsung Make Refregerator bearing Sl. No. 010149AT900558, Model No. SR -29EMBW/XTL, Size - 578x620x1592, The metal sheet tray provided to collect auto defrost drain water has been corroded badly and has lost it purpose as it has lost it its bottom completely. It is best known to M/s Samsung the reason of providing tray of corrodable metal, but is causing a mojor problem to customers. It is not available as a spare in the market.
If, Samsung provide me tray at genuine price, I am willing to buy it at the earliest for smooth and efficinent function of refregirator.
Regards
A.K.Saxena
[protected] /[protected]
Rajahmundry (A.P)

Sir,
Please find enclosed herewith my complaint sent to Samsung India w.r.t. their 29" coloured TV which was purchased on 19th June, 2008. From the 2nd month of its purchase it started giving problems. Since then their engineers visited and tried to solve the problem/rectify the fault, once they replaced one part but within 2-3 weeks of its replacement, same fault occured.

I requested them to rectify the fault finally or replace the set but they ignored my request and replied that there is no big fault, it is rectified now.

Unfortunately, after the expiry of guarantee period i.e. after one year same problem again started. When I informed them about this their Service Centre informed that this time they will not charge Visiting fee but next time we have to pay Visiting fee, and again they rectified the fault. But within 3-4 weeks same problem again occured. Please suggest me where to contact now for replacement of the defective set/refund of the my hard earned money of Rs.16500/-. Complaint sent to them in Hindi is enclosed. Thanks

Before purchase samsung GT-S5233A ,samsung retailer told , " it will support themes , software and games." But it does not support anything.

i bought a samsung home theatre from gurgaon MMDB9. Till date it was absolutely fine. I recently relocated to udaipur. While shifting, there occured a problem. As we insert a CD/DVD etc, it showed No disc after loading. I took it to the Authorised service centre in Udaipur (Techno). they took the product and said will contact me regarding the problem. For 8 days there was no response. i kept on calling them but no proper response. Then 1 day when i called them up they said it is non-repairable and i can take my system. when i came back even the display isn't working.they spoilt it. when i called them up they are not responding to it.

RESPECTED MADAM / SIR, TILL DATE I HAVE NOT RECEIVED THE ABOVE SAID ITEM, THOUGH I HAVE APPROVED PAYMENT ORDER THROUGH MY CITIBANK CARD. ABOVE ALL YOUR CUSTOMER CARE CELL NOT RESPONDING ME OVER PHONE AS OFFICIAL DECORUM.IS IT YOUR DEALINGSSYSTEM WITH A BONAFIED CUSTOMER. CONSIDERING GRAVITY OF THE LETTER , EITHER KEEP YOUR COMMITMENT WITHIN 11.09.09 OR, CANCEL THE ORDER WITH PRIOR INTIMATION TO ME.
REGARDS, NILAY CHATTERJI.

Date: September 7, 2009


To,
The Head – Customer Service,
Samsung India electronic Pvt Ltd.
Customer Care Division,
6& 7th floor, Ifci Tower, 61, Nehru Palace,
New Delhi -110019


Sub:- Compliant for poor product, Poor Service and Unjustifiable Charges for Under - Warranty replacements

Dear Sir / Madam,

I had purchased a Samsung Frontload Machine on 18th August 2008 and I faced multiple problems. The brief description of problems is as under:

1. My Machine stopped working on 17th July 2009. I registered a complaint on 17th July 2009.
2. I registered a compliant on 17th July 2009 11:40 a.m. and received Compliant Number - BP No: [protected]
3. Made in about 25 calls between 17th July to 20th August to get my Machine issue resolved
4. I was given a replacement by company after 35 days with a inferior product (less features) and had to pay a difference of Rs. 7280 ( Unjustifiable)

I request to kindly look into the matter as I feel that company has taken wrong charges in name of difference amount from me. I hereby submit the entire case details and required documents attached herewith.

I hereby give 15days time to Samsung India Electronics Pvt Ltd to settle my grievance and refund me the excess money taken by the company; else I will file a compliant with the Consumer Court as I am protected under the Consumer Protection Act of 1986.

I will also like to inform that the consumer compliant will be at your cost and expenses and I will seek full compensation for the mental agony caused due to deficiency in product and services.

Yours Truly,


Vinay Shah
Contact No.:- [protected]

Please read the enclosures & detailed compliant. 
Detailed of compliant number BP No: [protected]

1. I had purchase a Samsung Front Load Fully Automatic Washing machine on 18th August 2008. Details of the same are as follows:

Product: Samsung Fully Automatic Front Load Washing Machine
Model No: WF7652SUV
Product No.: 00065PCQ500101R
Dealer Name: Sales India Private Limited
Invoive No: 27126
Cost: Rs. 22400
Major Features of Product: 6.5 Kg Capacity, Silver Nano Technology, Advanced Wash Options, etc

At the time of purchase the above model number was best model available with the company and I remember that I told the dealer to offer me the best product – irrespective of what ever it costs.

2. The above described product carries 2 years of manufacturers warranty
3. The machine stopped working on 17th July 2009. On turning on the power the display screen displayed ASKI characters instead of time.
4. I registered a compliant on the Toll free number of Samsung India Electronics Pvt Ltd on 17th July 2009 11.40 a.m.
5. The local service center technician visited my residence on 18th July 2009. He inspected the machine and gave the diagnosis that some parts in the machine are not working and he will have to replace it. He checked the availability of the parts and confirmed that some parts are not available at local service station and will have to wait till 27th July so that the parts arrive to them.

I agreed and requested him to make the parts available as soon as possible and fix the Washing Machine. As it was a heavy rainy season and My mother ( Age 61 ) had to manually wash clothes due to unavailability of this Washing Machine. My mother was already ill and it was very necessary for me to get this machine working at any cost.

6. As promised I waited for the local service center technician till 27th July. He didn’t turn up. Neither did he call me to inform the latest status of my machine.
7. I called up the national toll free number of Samsung on 28th July 9:30a.m.and tried to know the status of my service request. Somehow I was not able to speak to call center executive.
8. I again rang up on the same day ( 28th July) 9:31 a.m. and tried to know the status of my service request ( B.P. No. [protected]). The status informed to me was - parts unavailable. Problem to be resolved soon.
9. I again rang up on the same day ( 28th July) 10:00 a.m. and tried to know the exact date by when my machine will get ready. The status was parts unavailable. Problem to be resolved soon. We will forward your request to concern department.
10. I called the local service center and talked to Mr Chetan ( Service Center Manager – Ahmedabad). He informed me that he has already put the request for parts and receive them by shortly. He promised me to update me the latest status as soon as possible. Meanwhile he requested me cooperate with the situation.
11. Next day 29th July, I waited for Mr. Chetan call to get the latest update on my service request. Nobody called. I called him once again and asked the status. He informed that the parts will arrive by Monday ( 3rd August). He insisted to cooperate.
12. I was terrified because of false commitments by company executives made over phone every now and then. I called up the National Toll free number on 29th July 1:00 p.m. and tried to speak to a senior customer care manager as I felt that my case was lingering and I wanted to escalate the matter. They asked me to cooperate till the product part arrives,
13. I waited till Monday ( 3rd August). Neither did the technician visit my place to rectify the Washing machine, nor do any other customer service people call me to update on the status.
14. This was another instance when I saw failed promise from your company executives.
15. I call the national call center toll free number on 3rd August Afternoon 14:30p.m. I was informed that the part is still unavailable. They will forward the request to concerned department. I may talk to the local service center if required.
16. I called again to the toll free number on 3rd August 15.00 p.m. and tried to speak to some Higher authorities, but vain.
17. Once again I called toll free number on 4th August 9:15 p.m. got the email address of Samsung so that I can write to Samsung India Electronics Pvt Ltd.
18. I dropped a email complaint to support.[protected]@samsung.com on 4th August 9.38 a.m. ( Copy of email compliant attached herewith)
19. Tried to speak to Mr. Chetan on 4th August morning. The reception desk tele caller said that he is busy in morning brief. She will arrange a call back once it is done. Nobody called.
20. I received an email response from the company to my compliant. The email said some customer care officer will call. ( Copy of email attached.)
21. This time Mr. Chetan called me in reply to email. He informed me that he will escalate the matter and also try to get a replacement. He asked to wait.
22. I waited for a couple of days so that Mr. Chetan can arrange for a replacement. He informed me on phone that some from his office will visit my residence to collect a copy of Sales India Pvt Ltd invoice. He also informed that the entire process of replacement will take some more days.
23. I gave a copy to the service center executive. The service center executive said that replacement can take up till a month’s time. I got terrified as I was supposed to wait for another 1 month.
24. I called toll free number on 10th August 9.00 a.m. to find the address of the local servicer center.
25. I called once again to find the concerned persons name that looks after Gujarat Customer care (Senior to Mr. Chetan.). This was because technicians 1 week commitment failed, customer care representatives multiple commitment failed, Mr. Chetan’s part arrival commitment failed. I no more trusted any executive’s false commitments.
26. I some how managed to get Direct Mobile number of Mr Bhattacharya – Gujarat Branch Manager – Samsung India Electronics Pvt Ltd. I spoke to him and gave the complete details of my compliant. He understood the seriousness of the matter and demanded sometime to get back to me. He gave me a call back and said that replacement will be done in 3-4 more days. He said that I will have to pay some additional 1000 – 1500 Rupees. I agreed as I was in real hurry to get my Washing Machine and I had no option.

He said to go out in market and check available option as the same model was discontinued form production and was not in stock.
27. I went to the market and selected WF8652SEA which carried almost same features like - 6.5 kgs capacity, Ag+ Silver Wash technology, 1200 RPM etc.
28. I informed Mr. Chetan about the product I selected. He said that the model WF8652SEA is not there in stock and not even in transit. It might take another 1 month to get it available for me. He suggested me to choose between WF8652NFV OR WF8650NHW.
29. I once again went into the market and checked the features. Both the models were inferior to my current Washing machine.

Model no.WF8650NHW had at least 2 features less
– 1000 RPM compared to my 1200 RPM machine.
– Ag+ silver Wash was not available.

Model no. WF8652NFV had at least 1 feature less
– Ag+ silver Wash was not available.

I was in a real hurry and could not wait for 1 more month. My mother’s illness was growing up as she had to take excess strain by washing the clothes manually. I decided to compromise with the features in washing machine and get whatever is available.

30. I called Mr Chetan and informed him that I will like to go for WF8652NFV model washing machine in replacement. He said it is okay and he will check the availability and difference amount to be paid.
31. He called up and informed that the piece is available and I am supposed to pay additional 7280 Rs. This was a real mess as Mr. Bhattacharya had informed me to pay only 1000 to 1500 Rs. This time Mr. Bhattacharya’s commitment of Rs 1000 to 1500 failed.
32. I hanged up the phone and called Mr Bhattacharya on his mobile number. He said he will check the situation and revert.
33. He called me back and said that:
1. The prices have risen in 1 year. If I want WF8652NFV – I need to pay Rs.7280.
2. I can select any machine that I want which is at lower price (Might be a top loading or less capacity – 5.5 kgs front load machine.)
3. He offered me to wait for 10 more days so he can repair my existing machine.
4. He informed me that had it been the same model being available I had not to pay a single rupee.
34. He asked me inform me what option do I need to go about.
• My aged mother was ill. I waited for more than 1 month for my machine to be repaired. I was in no situation to wait for 10 more days.
• Why should I go for smaller capacity or top loading machine? I paid for the best priced machine available at the time I purchased.
Having no option I decided to pay more – pay Rs.7280 for a replacement washing machine which did not had Ag+ Silver Wash. I some how arranged for the difference amount and called Mr. Chetan to get me the replacement. I told him that the amount Rs.728i is too high and unjustified. I requested to him to look into the matter and get some approval for the remaining amount. He said that he will try. He then sent the new washing machine.
35. Now that I have received the machine from Samsung India Electronics Pvt Ltd and I also have paid extra 7280 Rs. I think that the whole time I have being fooled and cheated by the company Samsung India Electronics Pvt Ltd and its emplooyes.

I feel:
• I paid Rs. 22400 for buying a machine which stopped working only in 11 months.
• I followed up for not less that 25 times on phone and email for the repair.
• I bought an inferior product in replacement by paying another Rs.7280.
• I feel I am been cheated & fooled by Samsung India Electronics Pvt Ltd

All decisions I took for accepting the replacement with additional 7280 Rs. Were affected by following reasons:
• My machine was idle for 35 days
• I made more them 25 calls for follow up
• Technicians commitment of 7 days failed
• Customer care center did not give accurate information of time frame on parts arrival
• Mr. Chetans several commitments failed for time line.
• Mr. Bhattacharyas commitment of Rs 1000 to 1500 failed.
• My mother was ill and I desperately needed a Washing Machine
• I could not trust and wait for 10 more days ( As per Mr Bhattacharya) that the part will be imported from some other country.

I want my money back because I think that Rs7280 taken by Samsung under a warranty replacement is totally Unjustifiable. I request to kindly look into the matter as I feel that company has taken wrong charges in name of difference amount from me. I hereby submit the entire case details and required documents attached herewith.

I hereby give 15days time to Samsung India Electronics Pvt Ltd to settle my grievance and refund me the excess money taken by the company; else I will file a compliant with the Consumer Court as I am protected under the Consumer Protection Act of 1986.

I will also like to inform that the consumer compliant will be at your cost and expenses and I will seek full compensation for the mental agony caused due to deficiency in product and services.

Yours Truly,


Vinay Shah
Contact No.:- [protected]

Hi,

There is "Ch" sign is shown in the control panel, and up down temparature button is not working, is there any other way to clear this "Ch" label except by pressing this Up Down button of control panel.

Regards,

Intekhab

Actually the problem is
in freezer part the ice tubes tray was broken and also side tray also broken.
in below refrigerator -
the leafy vegetables was becoming icing and the vegetables also .....
the food which we keeping for one day only they are spoiling and giving bad spell..

we did not find any services centres...in net we have this site and so i have kept complaint on this...

so plz kindly go on this complaint and do the need ..

vamsee.

dear sir, i mailed u yesterday regarding the prize money won, after i got ur msg i.e. "CONGRATS U HAVE WON 250,00 POUNDS IN 2009 DEMO (SHELL) INTL MOBILE DRAW. WINNING #2,TO CLAIM YOUR PRIZE CONTACT Dr. VIA EMAIL". Could u please send me some information regarding this. my phne no. is [protected] and mail id is "[protected]@rediffmail.com". thank u nd waiting for ur reply.
Rajeev Rawat

DEAR SIR/MADAM
i had submitted a imei [protected] - SAMSUNG STAR MOBILE ( NEWLY PURCHASED FROM HOTSPOT) AT HOTSPOT GAUR GRAVITY , INDIRAPURAM , GHAZIABAD OUTLET.TOUCH SCREEN IN THE NEWLY PURCHSED PHONE WAS NOT WORKING. I GAVE PHONE TO HOTSPOT WHO FORWARDED IT TO SAMSUNG SERVICE CENTRE.

SAMSUNG GAVE REF NO JOB SHEET NO 9H17133 IN NAME OF HOTSPOT GIVEN ON BEHALF OF VIKAS NARANG

I WAS FIRST GIVEN DATE OF 20TH AUGUST , THEN 26 TH AUGUST THEN 30 TH AUGUST AND NOW 4 TH SEPT NOW EVERY TIME I CALL SAMSUNG THEY SAY TOUCH IS NOT AVAILABLE
PLEASE INFORM ME THAT THIS IS THE SERVICE QUALITY OF SUCH A BIG COMPANY THEN WHERE SHOULD A CUSTOMER LIKE ME GO.


IF THE TOUCH SCREEN IS NOT AVILABLE THEN COMPANY SHOULD REPLACE MY HANDSET AS THIS IS A NEWLY PURCHASED HANDSET.

kindly stop harrassing customer like me who uses many other samsung products also.



REGARDS

VIKAS NARANG
[protected]
[protected]

I had purchased a cell phone in june 2008 of samsung with network of virgin mobile after using this around 1 month i face some problem which is mentoined below-
(1) when i have to charge my cell phone i have to keep it switch off even thereis no battery but when i put it on charging in switch on mod it shows battery full.
(2) during charging if light had gone than its stop charging than i hav to again repeat the same process.
(3) keypad light atomatically off than i have to remove battery from the phone than again start the phone.
FOR this i visited the samsung service centre 5 times but they denied to change my cell phone even they are not able to solve my problems.plz help me.you know in todays world how much phone is important.i m facing a lot problems.

kshama rani
faridabad

Samsung/ Monitor Complaints - Monitor Problem
View all Samsung/ Monitor complaints
Samsung/ Monitor
Posted:[protected] by Kamran Ansari Send email


Monitor Problem
I have purchased 17" inch Samsung Monitor on 1st july 2008 and I have noted problem in Monitor within one year, it was getting colored like green and some red type on the left and right side of the screan.

I waited anound one month, thinking this it will be solve itself but the problem was same as it is then I complaind this on 13th July 2009 to comtomer care of Samsun. They took my monitor to service senter but today one and half month completed still they are same answering they will call back but never called back and today I called Samsun service center they say your monitor is useless and they will reunfd only 55% value.....I am very disappointed and suggest to eveyone....

Plz think before you puchasing Samsung Product.

My Monitor details are as follows

s no-AR17H9LQ651686J
model no-KS17ARL
complaind no -[protected]


Thanks
Kamran Ansari.
[protected]@rediffmail.com
Mobile-[protected]

Dear Sir/Madam
I have Purchased One samsung refrigerator model No.RA19WBPR1/XTL from samsung Dealer namely Mittal Electronics,Akola.After installing within 2-3 days the whole top side of the refrigerator get wetted by water atomaticately.Regarding this i registered the complaint at samsung service station ( Compliant/BP No.[protected]) on dt. 18-07-09. My complaint attend by Service Engg. and he told me that it was manafacturing fault and assure me to get replacement within One month.From 18-july i contineously taking follow with dealer as well samsung service center. But no one give positive reply and no action taken from samsung service center & delear.
Thanks & Regards
Mohan Dobade

I had given my HDD for recovery to the mumbai office . I was quoted 12 ,000 for the same . Since I didnt want to get it done I asked for the HDD back . But I got the hard disk after 10 day and tampered. When I checked with other agency for recovery I was told the hard disk is damaged and the data can not be recovered. I am shocked at the un ethical behaviour by samsung service centre. I have lost some vital and important data , due to the greed and un proffessionalism of some people . But I wish Samsung does something about this as all this activity is going on under the banner of Samsung which claims to have high proffessional ethics. I am throughly dis appointed

I have purchased samsung star. A company says that this mobile support java software, but I have so many java software in jar and jad format and not a single is support.Please help me.

Sir,

I have in my possession at my residence, 3 Samsung 1.5 ton Window Air conditioners. I called Samsung Customer Care Service on August 25th requesting for my 2 Air Conditioners to be serviced (Water washed). Your Department arranged for an engineer by the name of Ramesh from Vijay Ganesh Engineering, No. 2/14, 6th Street, Jai Nagar , Arumbakkam, Chennai - 106.He took care of the water washing of two of the Air Conditioners, one of which had to be installed in the window, which he said, he could not do, but somebody else in the Agency would attend to it I paid for two of the AC service and have receipts for the same. I waited for some days and I contacted Samsung Service Center again, after which they sent a man from Alfa Refrigeration Co., Plot No. 13/11, Brindavan Nagar, 5th Cross street, Valasarawakkam, Chennai - 87. The name of the engineer was Prakash and his mobile number is [protected]. This was taken care of and payment was made on September 1st, 2009. Upon testing the AC, the engineer informed us that the AC was not serviced properly and water had gone into the motor, hence a loud noise was coming from the AC. he informed us that Ramesh, Engineer of Vijay Ganesh Engineering, had not serviced the Air Conditioner properly and the water was in the motor, hence this problem.

I have called Samsung many times regarding this problem since it is your people who have destroyed my Air Conditioner, you have got to rectify it at your expense. There is total irresponsibility on the part of your service people in Chennai. I request that you kindly sort the situation out so that our confidence in the Samsung Company will not be destroyed. I will appreciate immediate action from you regarding this matter.

Sincerely

Pamela Thompson
No. 30, V.G. N. Avenue,
Seneerkuppam,
Poonamallee,
Chennai – 600 056

Booked a fridge at Bismi show room on 29/08/09 and paid money vide invoice no-S9619, and was told that
the item will be delivered at home on 30/08/09 before 4.PM, but failed to supply.They do not attend if called
on their telephone. If at all attended will repeat the same false promise.Supply not yet done even after 4
days of booking the appliance. Their service is very poor.Old malayalam saying holds good for Bismi with
slight modification"Bismiyude vakkum pazhaya chakkum orupole"

I purchased a 19 inches lcd monitor on january 2008... six months back i found some display problem in my monitor... And right then i filed a complaint about that...Around 10 technicians have come to my home so far and none of them resolved my problem... And finally i was asked to bring the monitor to the nearest service centre... Two months before i went there with my monitor and they kept my monitor with them for 5 days... After that, i phoned them and they told the display board is defective and it needs to be replaced... They asked me to wait for 20 days to receive a new display board... I did wait... That board didnt match my monitor...So i was asked to wait another 20 days for another new board...But the same result... So finally they promised me to replace mine with a new one and they told, for that i need to wait for 20 days... I waited for a month for replacement but no call received regarding that... So i phoned them and now they telling The replacement approval is declined and they askin me to wait for another 7 days for a new board...
I have totally lost all my faith on them... My warranty period is still alive... So kindly turn your attention towards this case and solve it ASAP...
The Details are::::

My complaint number is BP NO: [protected]...
Purchased on : Jan - 30 - 2008
contact id : [protected]@ymail.com
mob.no : [protected]
monitor model : Samsung 19 " sync master 932 nw
warranty period : 3 years
lcd monitor serial number : Pe19hhbq100183k
model code : Ls19pensfmxtp

for the past two months, i have been visiting to that samsung service centre at Mylapore .......... I'm not sure about the date when i submitted my monitor there for the first time......

Hi,

I purchased a Samsung Mobile phone but after 4 months it went dead. It was within warranty so it gave it for repair to CELL SOLUTION, #46, 1st Cross, Domlur, Bangalore on 27/6/2009. Its been two months and yet not my phone is repaired. Whenever I call them they say the part has not yet come.

Please help me out.

Sir, I purchase LCD TV model no. LA 32A550P1RLXL with serial no. 10263PBQ900884M on 26/10/2008 by paying an amount of Rs.41,300/-. From the day of installation of the TV, i am facing problems with it. It is not giving any piece of mind while watching the TC. I have lodged compliants with SAMSUNG India, but of no use. As a last resort, I am approaching you. Kindly help. The history of complaints is being enclosed as an annexure. Please relieve of pain of having a TV with poor performance. The product/complaint details are given below:
Product Code Sequence No. Model Name Serial No. Purchase Date
CTV [protected] LA32A550P1RLXL 10263PBQ900884M 20081027

Details of the complaints :
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Thanking you sir,

Yours faithfully,
VR Bapa Rao