Samsung India Complaints & Reviews

I regret to inform you that I purchased a Samsung Colour Television (Model No. CS21A730ELBXXL, S. No. 07813ZAQ705114) from NEXT Retail Shop, Vikas Puri, New Delhi on 21 December 2009. On 31 July 2009, the sound system of the TV stopped functioning. I immediately launched a complaint with the customer care on 31 July 2009 and was issued a complaint number [protected].

I was informed that someone will visit my residence shortly. One of your engineer visited my house on 01 August and inspected the TV. He informed that the sound kit (PCB) installed in the TV is burnt and have to be replaced. He also informed that this is a technology fault and will be replaced free of cost. He confirmed that he will put this on the log on Monday and the kit will be replaced within 04 working days.

Since then, there is no feedback or call back from your side. I am constantly following-up my complaint with your customer service helpdesk as per the following detail:

1. 31 July – first call to lodge the complaint.
2. 08 August – After waiting for 07 days and no action from your side, I called your helpdesk and was informed that I will get a call back from the service centre. But there was no call back from your side.
3. 11 August (afternoon) – Again I called and tried to talk to the supervisor but was kept on hold for 10 minutes and then informed that supervisor is busy and will call back on my number within today.
4. 11 August (evening) – After waiting for almost 6 hours, I called again and was again informed that the supervisor is busy and they will arrange a call back for me. But no luck.
5. 12 August – Again the same story.
6. 13 August – Again the same story.
7. 17 August – I launched a complaint at NEXT Retail Showroom that I don’t want the TV. The TV should be removed from my house and the amount to be refunded. They informed me to wait and launched a complaint at the SAMSUNG service center.
8. 18 August - I called back the helpdesk and checked about the status and was finally informed that the PCB kit (Faulty kit) is out of stock and they are waiting for the same. I took the number of the service centre manager and called him. He assured me that the TV should be repaired within today.
9. 24 August - I called back and was against promised to receive a call back but no response.
10. 25 August - I again called back but same story.
11. 26 August - I spoke to the supervisor of the service centre and was informed that the TV cannot be replaced.

After waiting for almost four weeks and making elevan calls, the problem in the tv still persist. This kind of service is not expected from a BRAND NAME SAMSUNG.

This kind of response is not acceptable. I, as a dissatisfied customer, request the consumer court to listen to my plea and instruct the company to take action on this complaint.

A response from your side on the above is awaited.

To,

Sammsung indai

Respected sir/Madem


This is S.Gurunadha reddy iam useing SAMSUNG MODEL NO SGH-B 520 .its spark from my charging point at the time of charging after that its got switch of .after inspect ur samsung engineers desided PBa burn, ur people saying its not under covered.My mobile is under warenty period.ur people issued a letter to me and simple tell go and complaint to our samsung support india. kindly justify to me and replace my mobile or PBA part .i hope and execpect positve responce.all the documents attached with this mail


thanking u sir

yours

S.Gurunadha Reddy

i purchase my handset[protected] after 3 months i got battery problem. then i go to samsung care center located at nagpur they told me not to use memory card on my hand set for 2 days but after 2 days no differce with the performance of battery after that i go samsung care and give my handset for 1 day. samsung care person told me not problm with battery backup.but i am facing problem of battery backup. and after 6 months later i face many problms on my handset. i goto samsung care 1)problm with memory card has not detect on my phone.2)camera on stand by.3)phones masessage memory full it has inbuilt 500 massages but 230 massage after it shows momory full.for that they taken my hand set for 28 days form 1-7-2009 to[protected].they replece my phones mother board.but i am currenyly faceing problm of massages and battery.for i goto samsung care they told me do what u want. samsung care personl whose name is vijay dubay and engginear anand sahani behaviour is not good. my handset imei numer is [protected] and my phone number is [protected].please help me.

My name is Thomas Andrew Pereira.I had purchased a Samsung SGH-I450 mobile on[protected] from a local deler with warranty. Latter on[protected] i faced a problum with my mobile.It started displaying "White Display". Only white color was displaying on the screen.
So on[protected] i went to a near by Samsung service center at given address -MASTERCARE SERVICES, B6, Shroff Appartment, Sodawala Lane, Opp. Axis Bank, Borivali(w), Mumbai-400092.Tel:[protected] /[protected]

When i went there the representive told me that they need to change the display and it will take 1 week time for the job.Also they gave me a jobshit.
After one week i called the service center and asked about my mobile, so they said that the display part which is suppose to come from Delhi have not arrived. So they canot repair my mobile.Fro mthat time onwards i have been calling and personally visiting the service center and inquire about my mobile. But they keep on giving me the same answer. I even called samgsung toll free number [protected]. They have registered my complain and also given me one number [protected]. They are also not able to solve my problem.
I am a Business man and i have to keep contact with my clients. I am facing a major problums because i don't have any other way for the purpose. I am metally tired of calling the service center and i have decided to go to Consumer Forum.
So please look into the matter and please give me some response.
My address is 'Sangeet Sarita', Mother Teresa Shejol, Gass, Post-Sopara, Tal-Vasai, Dis-Thane, Pin-401203, MH.
My email add is- [protected]@yahoo.com
My mobile no is [protected]

THE TOP LOADER FILTER IS CLEAN
BUT I HAVE BIG PIECES OF BLACK ALL OVER MY WASHING, I AM WONDERING IF THERE IS ANY WAY TO CLEAN THE DRUM OUT????

COMPLAINT # [protected] SPLIT AC.

DEAR SIR,

WE HAVE MAKE THE COMPLAINT TO SAMSUNG, COMPLAINT # IS AS PER ABOVE. WE ARE FACING PROBLEM IN OUR SPLIT AIRCON, WE HAVE FILE THE COPMLAINT & GIVE THE REMINDER SO MANY TIME BUT STILL THE WORK IS NOT SATISFACTORY. EVERY TIME THEIR LOCAL REP. TALL NEW STORY & FLULT. BUT PROBLEM SAME.

ONCE THEY HAVE CHANGE THE COMPRESSURE & CHARGED 1800 FOR GAS. BUT PROBLEM UNCHANGED. ASLO WE HAVE CHANGE WIRING, STABILIZER, BUT ANOTHER SPENT OF Rs 9000, POSITION IS STILL SAME.

SO BY YOUR FORUM I WANT REQUEST, IF ANY BODY CAN PROVIDE THE EMAIL ADDRESS OR CONTACT DETAIL OF SAMSUNG CHAIRMAN, PLS PROVIDE THE SAME.

REGARDS

I bought a samsung washing machine model# VA fully automatic (Top Load). after 3 months the damper spring problem came, called samsung cust service and an engineer sent to ur home no issues he changed the spring internally and broke the front panel. when called up again the cutomer service, they sd will replace it. after 2 weeks a call service engineer sd that he will come for replacement by 8p.m. After making the appointment time as 9 - 12 in the day time. the engineer keeps calling shall we come in the eve. I have made several complaints still of no use. My request to all of the fellow members not to go for SAMSUNG products where the SERVICE is pathetic

I purchase mobile on 8.8.2009 and it stopped working on 15.8.2009. I purchase it from The Mobile Store.
I think I should get mobile replacement instead of repair as the fault is technical and not manual. Also service once i given for repairing is worst, also I never informed the status. Service center do whatever they want. Customer care service (Toll free no.) is worst. Can u do any one of the following as soon as possible:---
Either provide my mobile in working condition or destroy that mobile.

Please inform me whatever u wish to do...
Order no. 12130
Mobile no. [protected]

I have a SAMSUNG SCH-M569.the 1st time I installed the software it worked amazing for me.
but due to some reason I had to FORMAT my computer.
after that I have tried so many times to install it and use the software.It always shows one display "NPS ERROR".
now what do I do with it??
Plz help me out..its just sucking me..

I am a Judicial Magistrate posted in Supaul, Bihar. I have purchased a samsung mobile model no. SGH-J800 in month of April from Raja Telecom shop. 120 Ashiana Har Nivas, Dak Bunglow Road, Patna -1 in Rs.-6900/-.I got 1 year guarantee/warrantee. On 25.07.09 I suddenly found that display screen of my mobile turns white. I send it to patna by my staff. Where my friend has complained in service center in patna on dated 03.08.09 vide work order no. IMHP/03-2. After repairing the said mobile was returned on 14.08.09. After 4 days I received my mobile through my staff. Mobile works one hour properly after that it again turn while facing the same problem. I became irritate to see this. I also found a black miled spot on display screen with a pin size displaying light. I suffered much mental tension. I request you to look in to the matter personally and change the mobile immediately.

Hi,
THis complaint is in reference to the refrigerator bought in October, 2008 form Samsung.The refrigerator stopped working in July, 2009, when I called up the engineer he told me that the problem is with the Gas of the refrigerator.I told them that its been only 10 months that the gas is leaked, the engineer replied that this is pretty normal that the gas is leaked and we need to refill the gas.I have been using the refrigerators since my childhood and that was the first time that I have heard this kind of incident so please advice me that what can be the solution, though the refrigerator is working fine however I doubt the same will be continued after the expiry of the warranty which is at the mid of October, 2009.

Please advice.

Dear Sir/Madam

i purchased Samsung M200 on[protected]. After one and half month, i faced problem of rebooting .
i submited my handset at H.D.Associate B-104/1, Nirala nager, Lucknow on[protected].
I went many times at that centre and they always told me that they have not BOARD .so they sent my handset to DELHI for reapiring. After 1month and 10 days, i got my hand set .but now it has same problem again. In this way i said to him to change my set. they told that it is not possible.please suggest me now what can i do against my set??

Thanks & regards

Gyan Prakash Pandey

Sir,

I have purchased the above mentioned set i.e. “Samsung Star GT-S5233A” on 19/5/2009.

I have written so many complaints on online to Samsung Company Service Centre and Two letters directly to Company at the following address:-

The Manager,
Samsung India Electronics Pvt. Ltd.,
B-1, Sector-81, Phase-2,
District Noida,
Gautam Buddha Nagar, U.P.

regarding above problem that I am unable to connect the internet connection by using Bluetooth Modem of "Star GT-S5233A". But company have not taken interest in solving my problem and till date I have not received any reply from the Samsung Company. If there is problem in the set and no solution is there then it should be changed or company should take back and give me my money.

Till date I have not received any reply from Samsung.

I am enclosing herewith the Corrier Receipt and Speed Post Receipt of my complaint to Samsung Company.

Please help me.

Yours faithfully,

D.K. Trehan,
Administrative Officer,
Zonal Manager Secretariat,
L.I.C. of India,
North-Central Zonal Office,
16/98 M.G. Road,
Kanpur.
Mobile No.[protected].

I had purchased samsung washing machine model no WA85 HAG in 3 nov 2006. Due to lighting control panel and one other part was burnt. I submit complaint in shillong vide BP [protected]. customer care exect told me that parts are not avialabl;e. than I came on [posting to Wellington intamilnadu herer also lodge a complaint. i recd the the same reply. however one employee from Assian electronic from coimbatore suggested me that your washing machine can be replaced after deciding the depreciation of 40% and it will take more than 15 days. request advise me if it is possible I am also ready to by the new model and pay the defference but depriciion is more. please confirmrnajay
wellington 21 aug 09

Dated 21st Auagust 2009.

The Manager,
Samsung India Electronics Pvt. Ltd.,
B-1, Sector-81, Phase-2,
District Noida,
Gautam Buddha Nagar, U.P. REMINDER - 2

Dear Sir,

Subject: - Samsung Star GT-S5233A (Bluetooth problem)

I am sorry to say that inspite of repeated reminders dated 20th July 2009 and 6th August 2009 regarding above (copy enclosed) I have not received any reply from you.

I want to know the status of my grievance and what should I do in future whether I should go to Consumer Forum.

Thank you.

Yours faithfully,


D.K. Trehan,
Administrative Officer,
Zonal Manager Secretariat,
L.I.C. of India,
North-Central Zonal Office,
16/98 M.G. Road,
Kanpur.
Mobile No.[protected].
[protected]@rediffmail.com
[protected][protected][protected][protected][protected][protected][protected]


Dated 6th Auagust 2009.
The Manager,
Samsung India Electronics Pvt. Ltd.,
B-1, Sector-81, Phase-2,
District Noida,
Gautam Buddha Nagar, U.P. REMINDER - 1

Dear Sir,

Subject: - Samsung Star GT-S5233A (Bluetooth problem)


Please refer my earlier letter dated 20th July 2009 regarding above (copy enclosed).

I want to know the status of my grievance and what should I do in future.

Thank you.

Yours faithfully,


D.K. Trehan,
Administrative Officer,
Zonal Manager Secretariat,
L.I.C. of India,
North-Central Zonal Office,
16/98 M.G. Road,
Kanpur.
Mobile No.[protected].
[protected]@rediffmail.com
[protected][protected][protected][protected][protected][protected][protected]---...⇄

Dated 20th July 2009.
The Manager,
Samsung India Electronics Pvt. Ltd.,
B-1, Sector-81, Phase-2,
District Noida,
Gautam Buddha Nagar, U.P.

Dear Sir,

Subject: - Samsung Star GT-S5233A (Bluetooth problem)

I want to bring the following to your kind notice:-

1. I have purchased the above mentioned set i.e. “Samsung Star GT-S5233A” on 19/5/2009.

2. I have started the procedure to connect the internet on my PC by using my mobile set as modem but unable to connect.

3. I have contacted your online support on phone no. [protected] and 30308282. The person at the support line was also unable to connect and advise me to go to Service Centre at Swaroop Nagar, Kanpur.

4. I have contacted the Service Centre and after taking appointment to come at Service Centre at 2:30pm. Before leaving my place I have again contacted the Service Centre and on the advice to come. On reaching there they told me to come at 5:00pm… A Joke with me in a very Hot day of 47 DC. After so many arguments they were ready to see my problem but the Engineers at the Service Centre were also unable to connect the internet. Then the Manager of the Centre has advised me to go to Lucknow or depositing the set at their centre for updating the software of the mobile set…. Again a joke with me that I will give them my new set without any proper checking which I purchased only few days back. I have spent about three and half hours at Service Centre.

5. When I have contacted the dealer- Unisef Marketing, Shop No.43, Sagar Market, Karachi Khana, Kanpur., from which I have purchased the set he also sent an engineer for providing me the help. On failing he contacted some Trainer for help. The Trainer told him that the software provided with the set is not proper and advice to download the Samsung New PC Studio for Tocco Lite set from www.samsung.co.uk. …Again a Joke to download a huge size programme.

6. I have tried three times and downloaded the Samsung New PC Studio software but the same was corrupted at the time of installing on my PC. Then I contacted your online support for sending me the correct software they have refused my request that Samsung provide only online support and they have forced me to download the software from internet, if I want to solve my problem.

7. Then I have again downloaded a huge size of 110mb in about 12 hours time.

8. I again contacted online support and get a success of connecting the internet on my PC under USB Modem of my Mobile set. Now I requested the same person to help me to connect the internet on my PC under Bluetooth Modem of my Mobile set. They have tried but unable to connect. During the process the set was rebooted so many times.

9. The person at the online support told me that my Bluetooth device attached with my PC is not proper then I have purchased new one. The first one is quite well because before this Samsung Star – GT-S5233A I was using Nokia and Sony Ericssion sets on this Bluetooth device.

10. After purchasing the new Bluetooth device I again contacted online support but again there is a failure and the person at the Service Centre advice me to go to Service Centre at Kanpur. Which I refuse because my first experience was very bad. But on insisting I have taken the time from the Service Centre at Kanpur in between the conversation with the person at online support.

11. After taking time when I reach at 5:00pm on 16/7/2009 at the Service Centre the person to whom I have discussed the problem and taken appointment told me that the problem is still persisting and they cannot help in this regard. Then I told him this thing he can also inform me on telephone at the time of taking appointment. But I have told him that internet is connecting under USB Modem of the mobile set which they do not know and I have practically shown to him that I am getting internet connection under USB Modem of my set and told him that I am facing problem in getting internet connection under Bluetooth Modem of my set and the set was rebooted so many times. Sir I have spent more than FIVE hours at the centre and no one taking interest in solving my problem and they were busy in their other jobs. After giving so much time I ask the Service Engineer now what should I do he told me to come to Service Centre on Saturday i.e. on 18th of July 2009.

12. On 18th when I contacted the Service Station they have told me that they will contact me on receiving the solution.

13. I bring to your kind notice that I get connected on internet by using Bluetooth Modem of my Mobile set under the old Bluetooth device connected with my PC only for one time.

Now after so many complaints from 26/27.05.2009 to 15.7.2009 on internet site of Samsung and going to Service Centre I have reached on the following conclusion and questions:-

That …….

1. I have done a sin to purchase a product of Brand Name called Samsung on 19/5/2009 after seeing the great advertisement on TV. Before this I was using my Nokia set with satisfaction.

2. Will any customer like to deposit his new set at a Service Station or go to Lucknow and will waste atleast one or more days?

3. Should the Company not examine all the features of the model before its launching?

4. If the software provided with the set is not proper and the Customer have also paid some money to the Company for this then why should a customer to go the Cyber Cafe for downloading this. Should it not be provided by the Company?

5. There is no Value of time of customer for Samsung Company.

6. Should Company not take back all the set from the market and also from their Customers who are facing such problem for the reputation of the Company and re-launch the model? Here is an example when Nokia have changed their batteries.

7. I am sorry to say that besides repeated complaints and its reminders and also threat to go to Consumer Forum nothing could be done in above regards, which I never hoped from a reputed company like Samsung and received only a system generated reply/SMS on my e-mail and Mobile.

Now I am writing this letter directly to the Company with the hope to please change this Mobile Set (GT-S5233A) having proper software and hardware from which I am totally fed up.

Thanking You,
Yours faithfully,


D.K. Trehan,
Administrative Officer,
Zonal Manager Secretariat,
L.I.C. of India,
North-Central Zonal Office,
16/98 M.G. Road,
Kanpur.
Mobile No.[protected].

Sir, this is vikas kumar sharma, resident of MEGHADRIPETA COLONY, KANCHARAPALEM, VISAKHAPATNAM beg to informed u that i ve given my mobile phone long back hardly one month happened and there wasn't any intimation further.i ve given my phone on 24 july 2009 and whenever i ask them about the phone, they make me to roam hear and there.Literally they are making me fool teling that your phone went to bangalore for repair.Again the next day when i visited, there are telling me some new story which is just a negligence towards the customer.They made us lot of harrsament, tell us to come on a particular day just to waste the time of customer.
So, i kindly request u to take some stringent action against it.hoping for a positive reply.eagly waiting for ur reply.
thanking u.

Dear Sir,

I have 3 Samsung Air Conditioners in the Office anmd 3 Split Level Samsung ones at Home. I am finding that it is impossible to keep these working. Every month the capacitors go bad and have to be changed. This is of course in the summer months. I feel that there is something wrong with the machines. And would like to state that never again will I buy your machines.

Regards

Hanit Mangat

Sir,
II bought one Samsung microwave on 15th Aug 2009. On 16th of August while cooking a food, the internal glass plate got cracked due to heating. This means that the glass plate was not at all heat proof which it was supposed to be.I lodged a complaint with Samsung service centre, to send someone and check the issue. They kept on saying they are sending somebody but nobody came and checked it. I am inside the warranty period and they are suppose to change the glass plate free of cost. Since they know this they are delaying the service day after day, and as a customer I am suffering after buying the product for Rs 10, 000 with my hard saved money.

Can you please let me know if there is any procedure so that I can at least push them to check my faulty oven.

I purchased a samsung 1.5 ton split air-conditioner from the Canteen Stores Department in May this year. Barely 2 weeks into its service, I discovered water leaking from the pipe that exits the water outside. The local service centre headed by one Mr Saji was contacted. Despite the fact that I stay just 50 feet away from the service centre, the service centre is unable to provide assistance on time. Finally when they arrived, they simply said that the problem will continue and that they don't have a solution for it. So I decided that instead of the water falling outside I would take the pipe inside and put a bucket so that the water can be released into a bucket, with the hope that the leak would gradually stop. To my surprise the water is now falling from the front part of the A/C and into the room. We contacted the service centre Mr Saji yet again. He said that he would send someone, but noone has arrived till date. We are having sleepless nights.
Why does Samsung have such irresponsible people to run such service centres? How do I address such a problem and how do I get justice?.

Noel Manuel
Circular Road
Dimapur
[protected]

i am vignesh from Coimbatore, Tamilnadu... i bought the mobile SAMSUNG B - 519(CDMA) last month with a reliance connection.. there is an option given in the phone that we can view images... after buying i uploaded all type of image type but none of the type supported to view.. whatever image type i upload and i tried to view means, it will display " NOT SUPPORTED TYPE".. i went to samsung service center and i asked what type of...