Samsung India Complaints & Reviews

Sir/Madam,
My name is Rejil Raj( I am also a bank staff & business man). On 29.10.2011 I bought a Samsung GT-B7722 mobile(IMEI No:[protected] Model no:GT-B7722) from Univercel,but unfortunately my phone having lot of problems. First time, I can't access/connect to internet through pc &second one is 8GB memory card is not supported & third one is Ear speaker is complaint.I reported complaint over the phone within 2days.But after 7days, I surrendered my phonefor repair to Samsung authorised service centre(complaint no:[protected] centre name:M/s server and clients hardware solutions,sasthamangalam,trivandrum, kerala Ph:[protected]-Contact person Mr.Joys) for repair.But they can’t able to rectify the problem.After complaining to the Hnble.Consumer Forum,one of the samsung executive Mr.Mahesh(Mob:[protected] -Complaint No:[protected]) call me and directed to submit another service centre located in Sreekanteswaram,Trivandrum (contact person Mr.Baiju-Mob:[protected]).After a long time they clear my issue.But some days after again I can’t access internet eventho my phone(if I restarted my phone,then we can use internet for some minites,then it becomes hang,then an error message showing).Again I submitted phone to Sreekanteswaram service centre(Complaint no:[protected]) for repair.But they are not able to clear my phone’s problem,they tell me that, may be its from mobile service provider’s problem(it is not a service provider’s problem if I use different SIM that’s same message is showing).So I collect my phone from service centre (without rectifying the problem).
Sir,I need Justice,most of the time it have lot of complaints.I lost more than 50,000/-through this phone(I can’t access internet,so I lost my construction work& two times I lost my memory card worth Rs.1000 while submitting time ).I demanded for replace the phone but they are not willing,their service is very poor(behaviour also).Sir,I need justice,I don’t need this phone I want to replace with new one,because it have a lot of problems(from the purchase time it had lot of problems,I submitted 4 times to repair with in this 1 month time frame and I visited the service centre more than 12times). So please take necessary action against this.
Thanking you,
Your’s faithfully,
REJIL RAJ.B
RELATIONSHIP MANAGER,
HDFC SECURITIES,
2nd FLOOR,
KARIMPANEL ARCHADE,
EASTFORT,TRIVANDRUM,
KERALA-695023
Mob:[protected]
Tel:[protected]
Mail:[protected]@gmail.com

I had purchased Samsung mobile C3303i mobile one month before whose IMEI:-356361/04/923124/0 & s/n : RPKB867015p.
After 3 or 4 days of purchase it hangs automatically and always show connect PC suite on the screen & when i switched off the mobile it automatically show Battery charging. when i complaint about this to the shop from where i purchased this, he told me to go service center for repairing & other thing. why should i do this, even after purchased of a new set & problem came just after four days.

I just want replacement of set.

Regards
Amarjeet

Respected Sir,

My mobile was pick pocketed at the Kasmere Gate metro station, New Delhi. I have lodged the FIR of the theft with Delhi Police. The Details of the stolen mobile are as under :

Name: Manish Bharti
Address: B-8/43, Sector 4, Rohini, Delhi 110085.
Phone model: Samsung Galaxy s-2 I 9003
Make: Samsung Galaxy s-2 I 9003
Last used No.: [protected]
Missed date: 06.08.2011
IMEI No.: 356107/04/348962/7

Thanking you in anticipation.

Regards

Manish Bharti
[protected]

Dear Sir/madam




i m purchasing a Samsung GALAXY s plus model from fancy mobiles Hisar Haryana on 14.10.2011 it got problem on 28.10.2011 the i submitted it into care center ( S.R. Mobiles) Auth Service centre Samsung and the give me on 03.11.2011 due to non avelibility of parts . in that mean time i arrange friends's mobile but it got again problem on 05.11.2011 and they unable to solute problem . i want my set as well as new nt want repaired set at all .

they agree to repair but not sure for correct working and ask me plz come back if dont work



scan copy of bill and job sheet attached

Your name:SUBIR DE
Address:C/O-NAGEN DE,VILL+OP-HELENCHA BAICHIDANGA,DIST-NORTH 24 PGNS,PIN-743270
Phone model:SAMSUNG GT-B3313
Last used No:[protected]
Contact No:[protected]
E-mail for communication:[protected]@gmail.com
How you lost the phone:stolen from train
Date of theft and losing phone:10/11/11
IMEI No:[protected]

Hello sir,
Samsung service center wale ek hi part k alag alag price bol rahe hai ek bolta hai 2000 lagge per me isko bahar se 1400 me thik kar wa duga fir job dusra service boy aata hai to wo bolta hai ki 800 lagge me kis per wishwas karu ye service boy apna paisa banane k liye customer ko high charge batate hai or fir usse saste me thik karane k liye bolte hai. ye to samsung ka staff hi galat hai fir me machine kis se thik karwau ko mere complaint nai sun raha customer care wale bhi nai.
plz in logo per kadi karewai ki jaye.
Thanks
Naveen chechi
[protected]
H.No-2740/H Sec- 49 fbd. Haryana

I have a Samsung PDP TV: Model No.-PS42C91HM/XTL, Serial No.-07123ZEP900380D. There was a problem with the speakers of the TV and it is not producing any output So, I called samsung customer care and they told that the engineer will visit within 3 working days. But, they sent there technician after 3 follow up repeated calls. The technician observed the TV and I was told that there is a problem with the main board of the TV and it needs to be replaced and you will be informed about the cost and the estimated date of replacement. But, again there wasn't any response from the service center and when I called them they told me that as your model is outdated so the company doesn't have the replacement part and your TV will be replaced within 10 days. But, again there wasn't any response from their side. And, I have to call them to ask the status of my replacement. I call them after every 3-4 days to know about the complaint's status as they every time say that your TV will be replaced within 3 days as its has been dispatched from our side. They are just passing on the days and there is no response from there side either. So, now I am really frustrated by the Samsung after sales services and there delay in complaint undertaking. It seems that they are not interested in the after sales services and they focus only on the sale of products. Now, I am very much reluctant to this company and want an immediate response or else I will file a legal complaint against the company in the consumer courts of India if they act in the same manner.

BP No./Complaint No.- [protected]

Pravin Kumar Bansal
[protected]
[protected]@rediffmail.com

Hi,

I have bought the Samsung Syncmaster a year back and now it is not powering one. I had lodged a complaint with the customer care "COMPLAINT NUMBER-[protected]" upon which the service engineer came home and checked the monitor. He checked the bill and accepted the monitor was under warranty but somehow he was unable to repair the monitor as he said the part which had to be replaced, was "out of stock".

I never heard back from Samsung on this and when I called to inquire, they told me that complain has been closed, with no valid number. I had to travel abroad for around 4-5 months, which I informed them. They said that they will surely resolve the issue when I am back.

Now when I am back, unfortunately due to the relocation of house, I lost the bill. Called Samsung to get the problem fixed, and they have a policy that to claim warranty, I need to produce bill. When the service engineer had checked the monitor just 6 months back and confirmed 2.5 years of warranty left, what is the logic of asking the bill again? Since I do not have the bill with me, that does not mean I am not eligible of claiming warranty. I have paid for it. Moreover, warranty is of 3 years and I still have the box of the monitor which shows the manufacture date of 2010. If Samsung had the authenticity to give service to it's customer they have a logical proof of the box. The monitor was manufactured in 2010.

Kindly advice.

dear sir/ mam my name is vikash yadav i bought a mobile phone of SAMSUNG from SPICE HOT SPOT on 25/10/2011. the name of the handset is GT- I9003 the problem is that the phone got a hanging problem by the second day means( 26/10/2011). I i went to hot spot center witch is in YUSUF SARAY NEW DELHI on27/10/2011. They told me that don't worry we will issue a DOA code and give u a new handset. but after 2 days they call me and told me sorry sir its a software problem only so that we cant give u a new handset u need to go to the SAMSUNG SERVICE CENTER and they also give e the wrong address after facing so many problems i summited my phone in SAMSUNG SERVICE CENTER WITCH IS IN KALKA JI on 02/11/2011. Now they are telling me that its a hardware problem. when i tell them that the hot spot employees were telling me that if they will found a hardwere problem then they will change your handset.then they told me that yes sir we could issue a new phone but with in 4 days. and i called so many times at SAMSUNG CONTACT CENTER they also pick the call they did not give me the wright solution they just tell me every day sir u will recive a call from our side but i did not get any call from samsung now i am very farustated by samsung services pls help me i follow all the steps witch they told me after that also i am faceing this same problem. I bought this handset by name of shabeena kahn ( my name is vikash yadav . my mail id is [protected]@gmail.com. my contact no. is [protected] .

I purchased a samsung dvd player model c-370 depend on the brand name that is samaung and the features of this madel, only a month ago. But this is a bitter experience because of features is not match with the product.My complain against samsung product, dealer"s sales boy and the customer care.I will never go with the samsung product. I want to share this experince with my relatives and frainds.

Sir , I have a Samsung Champ 3303 cam and a Samsung Wave 575 mobile handsets.
the champ get problem of mic and repaired about 3 times in warranty. now it has sound and OS problem because of motherboard is faulty now.
i had submitted the champ in Samsung customer care(Global communications [protected]) in Baramati city. which invoice no is 7287. Now
for about 15 days are passed and still the guys at customer care says the company send a motherboard of different champ model and refuse to give me my handset and when asked for why they used bad words (gandi galiya di) .
Now at the same time when i given the champ to service station i purchased a Wave 575 from Hi-tech Mobile (Reseller Sadik [protected]) Deccan Pune City
and i get and factory defected piece (IMEI- [protected]) which has a vibration problem which i given back after 5 days to reseller from whom i have purchased it which get get replaced by Samsung care Pune witin 5 days so please help me my cell is [protected] / [protected](Madhur bhilare Baramati)

One of the knobs of my washing machine has broken regarding which i registered a complaint on 12/10/2011 my complaint no. is [protected]. On 13/10/2011 a mechanic came and he replaced the knob and the new nob was of another model which could not fit properly. He assured that he will replace it within a week, but only after two days the new knob stopped working. Thereafter, i complained several times on[protected] but it seems only wrong assurance is being given and no one has turned up.
barun kumar jha, hanuman nagar colony, stadium road madhubani mobile no. [protected]

I purchase 1 pic samsung galaxy y in gorakhpur date 24/10/11ia user manual is not find in box i contact your toll free no to Mr mukesh he suggest me to download user manual from your website.
but this is not fare first i purchase your product
then i down load user manual print out 115 page after this i use properly your product

sir i have samsung mobile chat bt c3222 duel sim phone, which is giving me so much problem, i gave it 7 to 8 time to samsung service station but every time set starts new problem, within a 3 month of my purchase my handset is pass 2 months in service station, now i am fed up from the all the excuses of the company, i want to take my money back from company, will you plz help me to sought out this problem , i shall be very thankful for that

we have purchased a samsung washing machine from girias mysore road bangalore, they have given us a damage peice and we have complaint to call center and they have submitted a service engineer and he told that this damage is occured from transporting and ask to girias and we asked to girias but they are not responding so i think the girias is the worst show room in bangalore

I have purchased one Samsung washing machine model 85ASO Srl. No 5ZCB301063 fully automatic on 26th Oct 2011. They told me next day installation and Demo will be done by company Engg. After several reminders to your service centre Barrackpore, 24 Pargonas (North) West Bengal, engg. till not come for installation and demo. On calling to your service centre, firstly they have told "Your call not yet booked". When I strongly protested them that call booked by M/s Echo Electronics, Kancharapara, 24 PGS (N) West Bengal from where washing machine has been purchased, then they told very soon our engg will visit your home. After elapsed of eleven days neither your engg came to my house to install the washing machine nor any phone call received from your service centre Barrackpore till date for confirmation.Request intimate why such type of delay occurs by your company. Also I request you to help me for early installation as well as demo of washing machine. Details of Dealer & Invoice No are as follows.
Dealer Name : Echo Electronics, Kancharapara, 24 PGS(N), West Bengal.
The above item purchased vide Invoice No. 6911 dated 26.10.2011 cost Rs. 14,400/- Regards = D K Maji, Vill & P.O- Kanpa, Kancharapara, 24 PGS (N) West Bengal

e-mail address : - [protected]@redifmail.com

Phone No. [protected]

i have purchase a Samsung mobile GT-c3010s in 06.11.2010 it's warranty period is (06.11.2010-06.11.2011).Now i have a problem in my mobile(mobile dead),i give my mobile to Samsung service center (ASIA ELECTRONICS) in R.S Puram, Coimbatore.after the service still i have a same problem.
IM NOT SATISFIED IN SAMSUNG SERVICE

There was an offer for Diwali on Samsung Microwave Ovens. On 22.10.2011 we purchased one at Mega Shoppe ay Vijayawada Andhra Pradesh. On the same day the TurnTable got broke and I lodged a complaint with the same dealer that when some one would come for a demo, he would bring the broken part also so that I can pay for the same. The complaint was forwarded to the Samsung dealer at TAnuku in West Godawari District as I reside near by. One Mr Rajasekhar[protected] gave a call and stated that the part was booked and he would send a person for demo on 25.10.2011.

Till today that is even after 13 days of my purchasing the Oven it has not been installed nor has some one approached to give a demo. Iam continuosly in touch with RAjasekhar at Tanuku but the problem is not getting resolved.
Such a big company and is this the pathetic service they provide? Iam simly fed up calling every one at Samsung dealer store at Tanuku and no one can help me.

Diwali is through and Bakrid is also coming I wonder when my problem gets resolved Or maybe I have to approach the consumer forum.

I have bought a CTV Details are as follows-
Product-Samsung CTV
Model No.-CS21A551MLKXXL
Serial No.- K1083ZQB1092801D
Bill No.- 2802
from
Address of the Vendor.-Chowringhee, Ranaghat, 741201, Nadia, West Bengal.
Mobile No.[protected]
on 20/02/2011, There was some problem with the picture of the tv. The after loging complaints the company has sent their mechanic twice. But the problem persist. After that I loged complaints several time, my last complaint no.is (BP No.)- [protected], but they have not yet responded. Please look in to the matter asap.
My Details -
Nirmal Debnath
Tahirpur,B, Road No.-31
Mobile No.-[protected]

I had purchased a samsung monitor (sam 633NW ) dated 17/04/2010. Form 07/10/2011 the monitor is not working. I had submitted the dead monitor to SABSONIC (18/2 NEPAL BHATTACHARJEE ST. KOL-26) on 08/10/2011. Now they told that, the monitor will not work, and you take 50% of amount refund. i can't undersatand why I will take 50% of amount from your side.
I am requesting you, pl repair my monitor as early as possible or change it. Because I could not do anything without monitor.
Please take necessary action as early as possible.

Thanking you,

Subrata Banerjee
Dakshin Roy polly,
Baruipur
Kolkata-144
West Bengal
Ph- [protected]
Email Address - [protected]@gmail.com