Samsung India Complaints & Reviews

7th December 2009
To,
The Manager,
Customer Care,
Samsung
Mumbai

Dear Sirs,
Ref: Samsung SF 5100
Sub: Complaint against your Service Engineer
We, BHARGOVI, in our office, we are using the printer Samsung SF 5100 since last 4-5 years. Barely 3 months back, we had a problem with the printer and as per the telephonic complaint made to your telemarketing executives; your service Engineer Mr.Kailash attended the call. After the thorough inspection, he had a suggestion to change the part-Main Board and as per his invention we agreed to do so and changed the part and he charged sum of Rs.4,500/- for the same. From last week we are facing the same problem in our printer and complaint to your executives. But once again Mr. Kailash suggested, changing the part-main board without inspecting the machine, and we had the argument with him finally he said that, if we give permission to change the part, he can come with the part and repair the same. Our question is that, Is the original part of Samsung had any warranty of six months at least? How your executives deciding the problem sitting at your office premises? Funny thing is, we taken this matter with your executive Miss. Nimitha, she had sent your engineer Mr.Shinde repair the machine even without changing any parts. How is it possible?

Now at this point of time we felt that Main Board changed by Mr. Kailash before 3 months was not required & Rs. 4500/- I charged for the main board was not required as I think he is not capable of judging the problems in the machine. As when I call him he either never attends the phone nor reply’s. After appoint of time I felt to go to the consumer court and file a complaint but as a good citizen I felt not to go the court for this matter. So please look in to the matter seriously and enquire the same with your engineers who attended the matter & let us know.

At the same time, we complained the same matter to your call centre at Chennai & service center at mumbai; but all the call are in vein. They people holding the phone call for half an hour continuously and giving the assurance to call back in half an hour, but neither in three-four hours there is neither call back nor replies from their side.
This is for your information and proper enquiry.

Thanking you

Bhargovi


CC : hemant.[protected]@partner.samsung.com

I purchased Samsung 60" DLP TV in the year 2006; suddenly now on[protected] it stopped working; The TV cost me mearly about 2.60 lacs or more when I purchased, I have made severel complaints to samsung customer care number[protected] my complaint number is [protected]; So far even after one week they have not diognaised the fault in the TV; Lack of experienced service Engineers in Trichy for that TV and lack of sufficient stock of spare parts is the problem; For High end customers at least samsung should think of deputing proper experienced service engineers from chennai and supply spare parts; I am worried for having trusted samsung and I will think twice before buying any samsung product here after; I am of opinion that service is very poor in samsung

i had purchased the refrigerator in march 2009. the fridge makes humming sound and vibrates a lot. we complained to your service centre the person who came for service was not a tecnichian and it seemed he had just come formality sake... we have purchased it from harsha store belgaum.. the complaint from our side is not given any heed... hope u would help us in best waypossible...

I hardik Shah purchase 3 A/c. for my Readymade Garment showroom by your delare Shreeji sale ,Sabarmati, Ahmedabad.details as under:-

1. Modle no:- AS 18 ETAXTL
2. Ton :- 1.5. ton.
3. Sr, no,:- 1. I/U :- 287PZES300307
O/U:- 288PZES301941
2. I/U :- 287PZES503170
O/U:- 288PZES500870
3 I/U :- 287PZES300267
O/U:- 288PZES301655
4. Purchase Date:[protected].
5. Bill no.:488 to 500

After purchase of A/c. last 6 month i have 12 time on complen to your Ahmedabad service office for water licking problem in all 3 Ac.but still no body can solve this problem. we cannot get satisfied service for your side.Today I call your service hlpeline no.[protected] they can register my complen & give me complen no. [protected].
All the time whey i call your service officer thay can only register complen & give me complen no but still nobody solve this complen

Dear Sir/Madam,

I have purchased Mobile (SCH-S379) Sr No A[protected] on 12/08/2009, with in 1 month I realised that the handset mother board was faulty & I approached your service centre ( Micro services, Thane) . They confirmed me that I will get refund and ask me to submit the hanset. Which I have submitted on[protected], Till date I am doing continuous follow up but not getting a response from service centre. They are not even able to tell me the status.
Person contacted : Mr. Prashant -[protected] / Mr. Mahesh Shinde - [protected] / Laxman - [protected]
Kindly do the needful.
Regards
Swapnil Parab

I cant install any softwares or .jar files into my mobile gt-s3310, samsung.
Is it any other option to do this???????

I had purchased a Samsung Jet aka Samsung S8003, The company specification shows a stand by life of 422 hours.I use the mobile for just incoming calls, havnt used any heavy functions like bluetooth or wifi, and it give a battery life of just 15 hours.My recommendations to everyone PLEASE DONT BUY SAMSUNG JET.

I bought a lovely new Samsung Corby last month at E zone, Chennai. with in 2 weeks the LCD display got two horizontal lines in the middle of the screen.
somehow I found the service center at Mylapore and gave the phone for Service.
Since then I've been following up with for so many days and whenever I call they say new LCD screens for the mobile are yet to come.

God knows when will they come

NO RESPONSE EVEN IN WARRANTY PERIOD
Through this complaint i want to say that i have purchased a cellphone samsung S3500 dated 5-08-09 IMEI NO.[protected] from JOINT COMMUNICATION,CIVIL LINES,BAREILLY, one of the authorised service centre too. with in 3 months something has gone wrong with its display and i have given it to the very same service centre on[protected]work order no.282) as it is in the warranty period . he assured me to take the cell back after 8 days.now even after 31 days he has not repaired it and said that there is something wrong with this model and we are not getting parts and take it back after one month.before this period it is not possible to repair. he further said that this model is not good and many complaints are coming regarding this model. he was not responding in good manner and said that i cannot do anything and you can take the cell back.
now i want to know that if company cannot provide the service facility efficiently regarding a perticular model than why the company launched that model. Isn't it made a bad impression regarding the image of the company in the minds of the customers.neither the company nor the service center is taking this matter seriosly

hoping for your consideration and positive response.

with regards
Rahul Gupta

Dear Sir,
I have Purchased one Mobile set under the scheme of assure Rs.200 cash back voucher on dated 30.06.2009 from your The Mobile store limited Shop no 11 & 12 amarpali circle jaipur

I have won Rs.250 cash back offer in scratch card.The same was send to your noida office but till now there are no response.

I am continuatioly following up with your vaishali nagar shop no 11 & 12,There are not replying properly nor able to provided cash gift of Rs.250

Request you to please do the needful

With Regards
Allauddin Barbara

47 B Kali kothi scheme niwaru road Jhotwara Jaipur

Mo.[protected]

Invoice Number RJ/1491/00001/7202
imei number[protected]

I had purchased a Samsung fridge Model No. mentioned above on 02.08.08 from a dealer -Uniflame, New Guwahati. After about 10/11 Months, all the metal frames of the fridge showed signs of rusting. So the matter was taken up with Uniflame, who had referred the matter to Samsung. The people from Replacement Section visited and inspected the fridge and seeing the unusual rusting of the fridge agreed to replace the same. But 3/4 months have elapsed and they are yet to do so. Mr.P.K.Das (Mobile No.[protected]) who is replacement in charge repeatedly failed his promises. Please help for early redressal of my grievance.

Dear Sir,

I had already given the system for reparing on dt.21.08.09. at your authorised centre at Sector-8 noida. At that time they were telling me that it will be reparired within 4 to 5days. After 4 to 5 days they informed that the spare parts is not available. We will get back the new system or back the amount within 15 days. But after so many request no one can response.

So that i requst you to give my system ASAP i will very grateful to you and oblige.

An early action is highly appriciated.

I have no patience to wait for the same.

Pl. communicate my mobile no. [protected] or my e-mail id.

Thanks and regards

Urgent request


Dear sir / Madam


I lost my REMOTE FOR SAMSUNG HITRON 21" Television.


I request kindly let me know the Remote Code No or Model No.

If it is possible please let me have the catlogue for the same for confirmation to buy that remote.


Thanking you,

Shashikala Lawrence
Mysore
Karnataka

My Wife purchased one of your blu ray disk for my Birthday, The sales person assured her we would
be able to wathc netflixs on the machine. I opened the box that appears to me a wireless system
and after reading the manual i discovered that I either would have to use a lan line or purchase
another device to operate this system, very misleading in my oppion. Secondly I discovered that
I had to get a new download into it before I could even set it up. The Idea to market a machine
with problems that are more than 5 minutes from box to operatioal are just baffeling .I respect the
fact that it has so much to offer but I believe this is out of control for a company of this stature. I wiill
have to take it back and be very disappointed in your management and quality control. What were you
thinking. Most people do not have the patience for this. This Item was purchased from Best Buy in
West Palm Beach Florida. I own 2 Samsung TVs and If this is the new Samsung I will not perticipate
in the future of this company in any media or capital. Thank's for your time, Jerry Long[protected]

Dear sir,

I have purchased samsung mobile U600 from your authorised dealerHot SPots Retails Pvt Ltd ,Shop No 4, pocket -H Dilshad Garden Delhi ,vide BOOk No 54 , s.no .2665 Dated 10/9/08 .with in Warranty period suddenly one morning on handset becomes dead .
next day I went to service center ie CARIANO TELECOM PVT LTD Communication for service. thy took my mobile and told me to change the DISPLAY SCREEN . then after complete one month and five days ie on[protected] they returned it.On[protected] again it becomes dead AS NUMBER DISPLAY NOT WORKING . Again I went to CARIANO TELECOM PVT LTD . this time they told me about the problem that Now you have change the number display of Handet and about the replacement. as per my experience Samsung moblie are not good not as per expectation of Indian people .and the service center are worst as they have no good staff ,to rectifed the moblie problem , always refuse to deliver it by saying " Your mobile replacement is not sanctioned by company" Now i am thinking that i have invested 10350/- as dead investment.
so, here i request you to look in this matterand do the needful.

work order no.fsc-533/09 on date6/11/09 , the camcorder model-vp-d361i/xtl ,serial no.-a6ga6vkl5p1779w costing 20000 is given for repairing at surat,samsung service plaza,g-18,shakuntal complex,nr.gujarat gas circle,adajan road,surat-395009,phone[protected],[protected]. still i m waiting for the eminent staff 's willing to give me back after more than one month.
whenever i call for my cam no one is replieing properly.
the replies are like....................
1.your cam is in ahmedabad for repairing.
2.your cam is dispatched to delhi instead of surat by mistake.
3.your cam is repaired already we kept it with us to check.
4.i dont know about cam i m not responsible person here.
5. the person who takes care about cam is gone to vapi.
6.once again the person who takes care about cam is gone to vapi.
7.twice again the person who takes care about cam is gone to vapi.
8.thrice again the person who takes care about cam is gone to vapi.
9.everytime the person who takes care about cam is gone to vapi.

so , i dont know that the customer care is in surat or vapi

please anybody help me to get my cam back to me........may be god only can or god may cant too..............

my contact no.-[protected].

dear sir/ mam,

i had a purchase a handycam of samsung to gift one doctor, as it got problem within three four months but doctor got it repaired himself then still there were a problem so he given me for correction, i given the handycam on the name of dr.r.r.modi's name on 6/11/09 with work order no.fsc-553/09 with assurance of one week time to get it solved. but still i had not got my handycam an even they not respond properly to my phone though one month is passed i dont know the status of my handycam...........................

i am extremely dissappointed with the samsung company. i got samsung corby one month ago from my first salary and the very third day i had problems with the phone. when checked at the service station i was told that it is a software problem and cannot be guaranteed that the problem can be set right. i really hope to get some help with this.what am i suppose to do??

Hi,

I am Sachin Sharma. I bought a Samsung TV 9 month back.. In this TV have a problem with its screen. So then I call to customer care of Samsung. Next day a service executive come to my home for cheek this TV. He says to me that the picture tube of the TV is damage. And it’s a factorial problem when this product was made. I will change this picture tube. After some days a new executive come to my home and change the picture tube when they change it the problem was same and not short out. That day I am not in home my little brother say to them that problem is not solve. They say to my brother that they do very best and gone. Then I came back to home I saw its truth that the problem was same. Then I call again to customer care. So next day a new executive came to my home and cheek. He say to me that setting was not done very well of your TV. So the settings have been done by our service center computer. Then he takes it to his service center in Faridabad. After some days I get the call from that service center for come and cheek out my TV. Next day evening I was going their and cheek. But there was a problem with TV screen alignment and color management. I says to executive that problem was not solve properly. He says to me that ok sir I will short out. Then after some day again I got the call from their. I saw their TV screen was dull and big problem with screen alignment. I say again to executive the problem is very bigger at this time. He says to me that it is our last try. So then you want to buy a LCD and use misbehaves with me. The name of executive was Ashif. He say to me that what can you do then do and many more. He uses very poor language to me.


So Sir I don’t know what I do now. Please help me Sir what can I do in this condition.


Sachin Sharma
[protected]
H.No.-1682, B-Block,
Bhagat Singh Colony,
Ward No.-31, Shar Singh
Wali Gali, Ballabgarh,
Faridabad, Haryana,
Pin.- 121004

i made complaint to samsung coustmer care no [protected] for my television their engg visited and said you have to pay 1028/00rs because their some parts are not working . i accepted and made the payment in cash and he repair my t.v set. after one hour the t.v again have same problem i made a call to coustmer care again they said we will send the engg again the engg came after three days and repair the t.v again without any charges. after two to three hours of repairing t.v again shut down and i made a complain again to samsung coustmer care no.but now that service office manager says you have to pay more their might some parts will be changed. now their is no response from samsung india . they are making fool of the counsumer.
my complaint no is--[protected]