7th December 2009
To,
The Manager,
Customer Care,
Samsung
Mumbai
Dear Sirs,
Ref: Samsung SF 5100
Sub: Complaint against your Service Engineer
We, BHARGOVI, in our office, we are using the printer Samsung SF 5100 since last 4-5 years. Barely 3 months back, we had a problem with the printer and as per the telephonic complaint made to your telemarketing executives; your service Engineer Mr.Kailash attended the call. After the thorough inspection, he had a suggestion to change the part-Main Board and as per his invention we agreed to do so and changed the part and he charged sum of Rs.4,500/- for the same. From last week we are facing the same problem in our printer and complaint to your executives. But once again Mr. Kailash suggested, changing the part-main board without inspecting the machine, and we had the argument with him finally he said that, if we give permission to change the part, he can come with the part and repair the same. Our question is that, Is the original part of Samsung had any warranty of six months at least? How your executives deciding the problem sitting at your office premises? Funny thing is, we taken this matter with your executive Miss. Nimitha, she had sent your engineer Mr.Shinde repair the machine even without changing any parts. How is it possible?
Now at this point of time we felt that Main Board changed by Mr. Kailash before 3 months was not required & Rs. 4500/- I charged for the main board was not required as I think he is not capable of judging the problems in the machine. As when I call him he either never attends the phone nor reply’s. After appoint of time I felt to go to the consumer court and file a complaint but as a good citizen I felt not to go the court for this matter. So please look in to the matter seriously and enquire the same with your engineers who attended the matter & let us know.
At the same time, we complained the same matter to your call centre at Chennai & service center at mumbai; but all the call are in vein. They people holding the phone call for half an hour continuously and giving the assurance to call back in half an hour, but neither in three-four hours there is neither call back nor replies from their side.
This is for your information and proper enquiry.
Thanking you
Bhargovi
CC : hemant.[protected]@partner.samsung.com
Aug 14, 2020
Complaint marked as Resolved 
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