Dear Sir,
I purchased a new mobile set SAMSUNG STAR on[protected] night
from HOTSPOT show room vide name SPICE RETAIL LTD. SHOP NO.1,WADHWA
COMPLEX, SECTOR-10, DWARKA. NEW DELHI. Vide invoice No. [protected],
customer ID : 200015. After some days, I could not operate my memory
card, I went to the shop, they did some setting, I put some my
favourite old songs in it. but it was happening that some of the
times, the mamory was unable to be traced. On[protected] the cover lid
of the set was got loose. I went to the shop but they could not refit
the lid on the set. They advised me go to the service centre at
Mahavir Enclave for all these rectifications.
On 07.09.2009 i.e. today I went to the Service Centre at
CELL NET, L-1, Mahavir Enclave.Palam-Dabri Road, they took the phone
and placed set the cover lid, but the memory card was still not being
shown on the phone. They checked for about one hour for the memory
card fault and said that the phone has some problems and will be
rectified and returned back after two or three days. When I said, this
is a new phone purchased only one week before how could it get such a
big fault. then they advised me to go to your office at C-C-28, Kalka
Ji, Nehru Enclave Near HDFC Bank, they will replace the whole unit.
The set was taken against the job No. 139 dated 07.09.2009 (for token
No. 25 ) of the Service Centre. I deposited my mobile in SAMSUNG Service centre at Nehru
Enclave, on 10-10-09 vide work order no. 9J1005, claim no.91016558. I
had also talked to Mr. NISHANT regarding the probelems. On 22-10-09 by chance i got them connected and on enquiring about the phone at service station, i was told that i can
pick my phone,as the same is got corrected. I went on friday 23-10-09,
the lady on counter checked the phone and cud not place the memory
card in it as it was coming out back. She than contacted the
concerned engineer, who checked the phone. Later Mr. NISHANT came to
me and said that i will get the refund of the same.It is over a month, i hv deposited my mobile in service centre, but
no action seems to b happened. The problem (menufacturing defect) was
noticed them on 07-09-09, only typical reply i m getting.
I dont need a typical computerised typed reply of regretting the
inconvenience with the product. I need the status of my case, either they r giving me the new replaced mobile, or refund me the purchase amount.
I dont think, there is any service manager, who will update me with
the status. No call comes from ur side and we are unable to contact u
people on phone. I hv mobile nos. o[censored]r staff- Mr. NISHANT-[protected],
Mr.MUKESH-[protected], & Mr. VINEET-[protected].privided me from
customer care, but nobody either pick up the phone or switch it off.
They must b keeping another phone, than the phones provided by ur
company. Neither the no. of the service centre[protected] gets
connected.
I dont think any service manager will reply me, THE CUSTOMER
SATISFACTION TEAM, who is replying me , should reply me the correct
position with final decision.
After that many a times i hv sent them e-mails to know the status of my phone but nothing in this regard is replied by them.
Sir, I m an engineer in DDA, and connected to works pertaining
to common wealth games, which are at the urgency. Without mobile i m
facing a great trouble, and my work is also suffering. I hv written my
department about the position of my mobile. It can cause a great
trouble to me & to my work.
I m therefore requesting u to get me refund amount urgently so
that i can purchase the new phone to avoid any descrepancy of my work.
THANKS
--
Regards
Dinesh Srivastava
Mob:-[protected]
Aug 14, 2020
Complaint marked as Resolved 
My recommendations is to go for NOKIA or SONY ERCISSON...they are the best