Hi ,
My name is mradul kumar gupta,my contact no. is +91 [protected] (currently in city mumbai , state Maharastra , , country india)
I have purchased Samsung mobile SCH-S379 on nearly 22nd of october 2009 from Jabalpur , state Madha pradesh , country India
Mobile should provide atleast basic services without interruption & pain .
Basic services means Battery backup , signalling , voice clarity , processing of mobile , customer care.
I am not satisfied by any above given services.
In my Samsung mobile handset SCH-S379, it is going to heatup continuously when i am on oncall .within 10-20 minutes mobile temperature is too high ,that person can't keep his cellphone in contact with ears or any body part, it can be dangerous
its signalling is very low , evenly same place i used LG 2650( my old mobile) it giving all tover with proper voice clarity without heatup.
I have talked on[protected], 29-oct-2009 to customer care , my complain in is [protected].
again i discuss with[protected] ( city mumbai , state Maharastra , , country india),
I got response , my mobile should only 7 days old then they will give me new handset or any service , or either i make fake bill toward my mobile for getting my services.
I did not get good response & services for customer care .
I have paid money to samsung for handset ,because it is trusted & world level brand & company.
I am feeling mentally & financially cheated by company.
I have mailed company id support.[protected]@samsung.com , but till now i did not receive any mail or phone call.
Aug 14, 2020
Complaint marked as Resolved
Samsung SGH-J700 — Replace my handset
Hello Sir,My name is Priyanka, B.Tech. Computer Science Student. I complaint to SamsungIndia about my samsung phone's hanging problem one and half month ago.
I purchased samsung mobile on 3 may, 2008.
Samsung service center kept my phone for 12 days & told me that now you dont face the same problem but my problem is still there.
I tried to contact samsung service officer Sarvendra Chauhan's Phone but he gave no response & cut my Phone everytime.
But i still face the same problem from the day of purchase & after one Service also.
So please give the solution of my problem.
So please replace my handset otherwise return my samsung mobile phone's payment.