Samsung India Complaints & Reviews

Dear Sir,
1. I purchased Samsung washing machine model WA82HAG/XTL 6.2 Kg for Rs .12730 from Nasik on 01 Feb 2006. Since I am in Army I have got posetd to Jhansi.
2. On 23 Jul 09 the same machine stopped working. I gave the complaint to cust care at Jhansi and Technitians came in 2 days. They told me that PCB of the machine needs replacement and it will come within a week.
3. After 1 week I called up cust care but...

Sir, I have been facing with this problem for some time now.I have been using this phone for about four years for now, it is still running well until i get the problem with my battery.I have searched for it everywhere Delhi,Mumbai,Madras,Guwahati,Nasik but could not find one in the markets or with the dealers.While i approached to the Samsung service centre everywhere they suggest me to buy another handset.I can easily buy another handset from the market but the sorry part of the matter is that I feel cheated by the company by not providing after sales service properly in this regard. please suggest me some good advice. Thanks.....

Dear sir,

I have purchased a fully automatic WM, WA90VPMEH model on 31.10.09 from M/s SRI PADMA AGENCIES, Kavali-524201, Nellore dist. AP. The machine developed bottom leakage after two weeks. The service personnel attended only once after the problem reported i.e on 25.11.09 but in vain. Still the problem persists. He neither corrected the problem nor suggested any replacement. "v strongly believe in the quality products of SAMSUNG". Do't let lose our trust in u. Plese depute ur service Engineer for rectification of the above defect.

Thanking u.. A,RAMAKRISHNA, Bungalow st. Kavali - 524201, Nellore dist. AP.

I had purchased ML 1640 series laser printer. after three four weeks of printing the toner was exhausted, when i refilled the toner it wasn't working.. after calling the consumer care no. i was informed that i will have to purchase a new toner every time it is exhausted. the new toner costs around 2500 INR and gives print out on A4 size paper around 1500. that means per page cost is Rs.1.5 which is unreasonable. the company is making FOOL of the people....

We have purchased a Samsung LCD TV from Bajaj Electronics, Hyderabad. As per details given below, in March 2008

Serial No: 07093ZEQ200011K
Model: LA46S81B

This LCD is mounted in our office’s Board Room. This room is sparingly used for board meeting by the top management of the Company. Two months back we realized that suddenly the LCD has stopped responding.

Following were the sequence of events that followed:

1. A complaint was lodged as per complaint no. : [protected] dated 1.10.2009. They have forwarded the same to your service Center at KPHB Colony. The service personal who attended the complaint could not rectify the problem.

2. However I was informed that the Power supply is the reason and they will return next day with it. But again they didn’t return and upon calling them several times there was no reply (Mobile number: [protected]).

3. We waited for whole one week and then I left personally to the service center and there I spoke to the branch manager, it was then after plead to send Service Engineer the service guy was sent with the Power supply.

4. This gentleman who came with a spare power supply checked our LCD and later reported that the power supply of the LCD is good and fine however the LCD panel itself has gone bad and needs to be replaced.

5. Electricity cannot be the reason for the defect as this building have surge protector and the LCD power is UPS powered and not Raw Power, the response was not atoll satisfactory and they just left away saying this in not in warranty period and we cant do nay thing, I do not understand the rationale, morale and ethics of Samsung for products which fail like this; they are not taking into consideration the reason for the failure or malfunctioning of their product in this small span of time. Its an expensive equipment which is designed to serve a long life time not for one year or so.

This is what I feel :

1. We invested approx. 75000 Rs on this LCD. Bought from a reputed brand “SAMSUNG”

2. Some minor electronic or mechanical defect is understandable and we should not have problems getting it repaired.

3. However the LCD panel itself getting bust or spoilt is something that I cannot digest.

4. Such expensive equipments are bought to last a lifetime. These are assets not consumables.

5. Please note this LCD was installed in our board room with limited use not on New Delhi Railway station.

6. Electricity cannot be the reason for the defect as this building have surge protector and the LCD power is UPS powered and not Raw Power

I likely to file a consumer complaint before the forum

Regards,

Chetan Chaudhary

My name is Rajesh S.Bhawnani and would like to furnish the following details about the Mobile instrument purchased:-



1. Samsung Mobile Model M620.

2. Serial No. [protected]

3. Date of purchase :- 19th February 2009 (under one year wty).

4. No. of times intrument sent for repairs in last six months :- 5 times.

5. Instrument given to Mastercare Services - Lower Parel 4 times. The claim nos are:-

WA[protected]
WA[protected]
WA[protected]
MCL 319 (Work Order no.) dt 24th Sep.
6. Instrument then sent to Samsung Electronics - Khera Nagar Santacruz:- First Token no. 75 given on 30/10/09 and then subsequently complaint no. logged on 17th

November 2009.

The first complaint was pertaining to Display which was rectified immediately after which the problem of Battery Draining started -(Battery drains after 12-15 hrs). This forces me to conclude that the repairs carried out has led to another fault. All the subsequent complaints are pertaining to the draining of the battery. In each instance the mobile has been kept for almost 3 weeks by the Service provider i.e Mastercare". I have practically not used the mobile since I have purchased except for the first three months.

After the first 4 instances, I had called on the toll free no:- [protected] whereby I was first given a mobile number of one Mr.Prashant - Mobile no. [protected] which I could never get through. I was told to approach Samsung Electronics -Khera Nagar which I did. I was talking to one Mr.Shaikh -Mobile No. [protected] who gave me some hope of getting the instrument replaced. Token no 75 dt 30/10/2009 was given to me as reference. I used to talk regularly after getting multiple dates from him. He finally stopped picking up the phone. I decided to give one more try and gave my instrument for repairs. The same was given on 17th Nov which I got it back on 23rd Nov. The problem still remains the same.

Pls advice as nor my instrument is getting repaired nor I am getting any replacement. The Service providers are least bothered. If I call on the Samsung nos., the Customer care people also try to push things by either giving names of people who cannot be contacted or they get away by saying that somebody would revert. Pls help.

Its regrading complain no. # [protected].

I have purchased Refrigerator 260L RT26RVMS on 22/04/08 form Tata Croma, Ishania Mall.
An year and half latter I got problem in Refrigerator on 5 Oct 09. Service guys confirmed that problem is in Compressor and on 7 Oct 09 changed the one as it was under warranty.
I have been charged for Labor and transportation apart from Gas.
As per Samsung policies only gas should be changed where as I have been over-charged for labor and transportation while warranty as onsite location is with in municipal limit of city.

It is very annoying that after repetive calls to Customer care and mailing to support.[protected]@sumsung.com no Action has been taken care off. I have even tried to contact Service managet Mr. Mr. K Rajendra at[protected] but one one responsed.

I put forward to Samsung management to look into these matters where unethical charges are taken from customers, take an appropriate action and do the needful.

Kumar Anupam
Flat#10, Sukhwani Niketan,
S.No. 34/2, Plot#99,
Behind Pragati Garden,
Tingre Nagar, Pune -32

Dear Sir/madam,
Thanks for your response.
I was roaming for a long time since a year and no response actually. During this period what I didn't do, I lost lots of money, time and mental torture. Last time (Nov. 17, 2009) I went to 'Electro Lab' a Samsung Mobile Service Center in Muzaffarpur, Bihar and the case was dealt by Mr Jwala Ji. He did something and charged one hundred and for that instant it worked. I came back Bairganiya, Sitamadhi and used one CDMA Rim of Tata indicom in the first slot and GSM Airtel Sim in the second slot, it worked for the first day and the next day I needed to recharge the mobile. I switched off it recharged it after it was full I switched on but it never opened. It displays only 'Samsung' and gives opening sound and comes tata and goes off and repeats the same thing until the battery works but never opens. Such happened in the past also.
The main problem is phone lock, it locks repeatedly and for this one year period I hardly used this mobile maximum of 2 months. I looked various service centers, visited different places and spent money for the same problem but totally failure. I am tired and hopeless and forget to believe that this mobile will come in use again. You are the first to respond me. I do not believe whether the men of Samsung mobile service center in Muzaffarpur will listen and help me to solve the problem permanently and the mobile will really begin to work. I have purchased in Nov.20, 2008 and one year warranty period is passed away and the people may misbehave without listening it properly. Anyway I am bringing it to the same place if they do not care and take seriously who will be the authorized and top level person to call by phone. Kindly provide the highest person's name and ph no with whom I want to talk once. Also inform me where is Samsung Mobile's head office in India and who is the chief of this company in India. If all these means became failure and the problem not solved permanently I will be compelled to throw the coward mobile in dust bin and go for legal treatment.
Regards;
Rajendra
Mob: [protected]

i have got this handset in the month of july, nt satisfied with the battery backup. Secondly facing a problem in saving the contacts, whenever i save a contact its shows it is saved, when i restart it the contact is not saved, Kindly revert back incase any one has a solution of this problem

I CANNOT CONNECT MY PHONE TO PC BECAUSE THE USB DRIVER OF THE MOBILE NOT INSTALL
PLS GIVE ME A WAY AS EARLY AS POSSIBLE

i have bought a samsung RAAGA SCH-B239. but i dont have its IMEI number. i would request for my mobile to send its imei NUMBER AS SOON AS POSSIBLE.

My monitor is showing shadows along with original images, everything feels like an wet painting wiped off
sometimes its not much but sometimes it goes very bad.
I have had complaint this about 7-8 months earlier to the service center.
They submitted my monitor for almost 1 month and then returned, it worked okay for few days and the same thing occurred again, I resubmitted my monitor, they returned it to me after few weeks again.
this problem still remains after about 5 times of my monitor being repaired by the engineer, and a huge time of months and months.
I have been repeatedly asking the engineer to replace my monitor, a month ago he agreed to that but said they will only be able to give me 20" instead of my 19" and I will have to pay an extra amount of Rs 2500.
That was unbelievable, they are acting like frauds trying to ignore.
I have never though that such a reputed company will have this kind of behavior towards the customers when it comes to warranty.
The problem still persists and I am managing to use it somehow.
4 days ago I called the engineer and he said he will come to take a snap of my monitor to send the request further but after many calls he didnt came.

Samsung caused me a lot of lot of work, time, patience and effort.
Truly this monitor is very expensive.

Dear Sir,
Please help me to track & find my lost mobile handset.
Name – vinodkumar.c
add- 1-7-941 , ramnagar hyderabad .500020 . off adress pawani plaza , 5 th floor , panjagutta
contact no: [protected] , * [protected], * [protected]
city-hyderabad 500082
phone model –samsung B 7320
make – Samsung
e-mail [protected]@justdial.com,[protected]@aol.com
serial no :[protected]
imei no- *354240/03/008213/9*
Missed date:[protected]
Please inform me through phone number or my mail id.

Thank you,
vinodkumarc

Sir, I have purchased Samsung RT-32ZBPS REF on[protected] from Great Eastern Appliances Kolkata-700001. It gives a very very high sound of machine and for which I have lodged a complaint at [protected]vide BP No.[protected] on 26-11-09.Also, I made several calls to Mr.Sandip Lodh ([protected]) who hasinstalled appliance at my residence,but he says to ask you for sending the technician to my place.
Sir, it is very painful in my part to run from post to pillar for any technical fault of your product after purchasing your good. It is also bad for your reputation. So, please arrange at an earliest to send your man for its correction without any further delay.
Thanking and anticipating the same.
Yours faithfully,
Abdur Razzaque
12/1, Elliot Lane, Kolkata-700016.
Mob.No. [protected]

sir/madam,

i bought samsung sgh-j150 handset( imei no [protected]) on 19th September 2009, from Sikdar communication, santiniketan road, Bolpur Birbhum(Mob- [protected]). My handset is out of order since 10th November 2009 & i approached the shop owner to get it repaired. He told me to collect my handset the following week. as usual i went there but he was resorting to lane excuses & told me to come again in the following week. This is causing me a great trouble. So please register a complaint in this regard & do the needful at your earliest.

Respected sir,
I am Puneet jain,i had bought one samsung mobile (MODEL NO.SGH-J210) DTD.[protected],
it means my mobile is in warranty period, sir i have my mobile bill in which IMEI no.of Mobile Is mentioned.My IMEI no.Is [protected].
when I had gone to the Service Centre(VASHI)-Mr.Manish,and i had also talk to Mr.PRASHANT (MANAGER OF NAVI MUMBAI,SAMSUNG)they are talking me very rudly,and telling that there is no solution of this problem,its not way,if they are opened such a big BRAND,they must have any other solution,it means customer has all the records than why they opened SAMSUNG,If the customer has mobile bill than also they are telling that there is no solution, sir in my mobile my IMEI No.is displaying all [protected],so when i had gone to service centre with my bill than they are telling that bring mobile serial no.which is mentioned on mobile box that i dont have because its a long time from buying date and on back side of my mobile the serial no.has been rubbed due to my mobile problem.Ihad also send email to samsung but from them also there is no reply.i don,t know what rubbish service they are providing.
sir,please reply me soon because by 30th Nov.2009 all the mobile which has invalid IMEI no.has been blocked.so please its a request reply me soon .i am very depressed.

MY MOBILE NO.[protected],[protected],
Mumbai.

I bought a Samsung touch wiz f-480 Mobil on 08/08/09 and his display was gone. So I went to Samsung service center which is in Nasik and informed him about the same.

Then did something and it was working and again in few hours it went blank. Then they asked me to summit the handset as they will need to further investigate.

Now from passed 1 week there is no update for my Mobil where in I informed them that I have my flight on 29th nov and it is very important for me to have my Mobil as I have all my business contacts in it.

Kindly help,
Pankaj

Dear All,

I have been a member with ITBC for over a year now and keep receiving their redundant emails on various offers. I received two gifts delivered at my house last year and hence trusted the system.

I received a call a week ago from Gurbeer who told me I was eligible to receive a Samsung Star handset along with a two nights free package and a Return flight fare free for a payment of 10028 on my credcit card.

I authorized the payment over the IVR and I was informed of my booking ID number.

I was told I may call customer care at Customer Care:[protected]
[protected].

When I contacted these numbers they were not aware of the order and asked me to call after 3 days.

I then wrote on [protected]@indiatodaybookclub.com who keep sending me an auto response message that does not answer any of my queries. This happened even on the response message that I sent a few days ago.

Now 1 week later when I called the customer care number they say their systems are down and cannot trace my package details!!

If there is no way that I get a receipt for the money I paid then this would account to fradulent activity.

I have contacted all response addresses and numbers and have not received a single reply that says you guys are aware of the order!! Hence I would believe that the complaints (More thatn 1000) vested on the internet are true and that ITBC is a fradulent company that does not fulfill all orders.

If the guys at ITBC are watching this then it is about time you guys get your act together or the consumers will get together in bringing about your downfall.

I cannot find a single happy feedback on your company. Try searching your name on google and you will see what I mean.

Still worried customer,
Pawan Deokule.

Every time i feel that iam the best customer of the Samsung. For that I prefer samsung mobiles to our family members and have 4 samsung mobile in our home. But i faced a problem now ........I purchased Samsung Mpower Muzik s379 (CDMA) mobile in June 2009 in BigC opposite to municipal office,Tirupati, A.P. In October 4th my mobile get trouble and i submitted to Samsung Mobile service centre in tirupati, opposite to thyagaraja mandapam, T.K.Street, Tirupati, A.P. on 5th october 2009 till now i.e., 24th november iam not recovered my mobile. Every day the service centre people are post poned when i asked. Iam celebrating 50 days function. so i requesting to the samsung people dont lost my trust on Samsung Brand. I finally requesting you sir kindly needful to me and recover mobile as early as possible

Can some one please provide me Samsung mobile Chairman or CEo mail id .


Ashish
[protected]