Samsung India Complaints & Reviews

Urgent request


Dear sir / Madam


I lost my REMOTE FOR SAMSUNG HITRON 21" Television.


I request kindly let me know the Remote Code No or Model No.

If it is possible please let me have the catlogue for the same for confirmation to buy that remote.


Thanking you,

Shashikala Lawrence
Mysore
Karnataka

My Wife purchased one of your blu ray disk for my Birthday, The sales person assured her we would
be able to wathc netflixs on the machine. I opened the box that appears to me a wireless system
and after reading the manual i discovered that I either would have to use a lan line or purchase
another device to operate this system, very misleading in my oppion. Secondly I discovered that
I had to get a new download into it before I could even set it up. The Idea to market a machine
with problems that are more than 5 minutes from box to operatioal are just baffeling .I respect the
fact that it has so much to offer but I believe this is out of control for a company of this stature. I wiill
have to take it back and be very disappointed in your management and quality control. What were you
thinking. Most people do not have the patience for this. This Item was purchased from Best Buy in
West Palm Beach Florida. I own 2 Samsung TVs and If this is the new Samsung I will not perticipate
in the future of this company in any media or capital. Thank's for your time, Jerry Long[protected]

Dear sir,

I have purchased samsung mobile U600 from your authorised dealerHot SPots Retails Pvt Ltd ,Shop No 4, pocket -H Dilshad Garden Delhi ,vide BOOk No 54 , s.no .2665 Dated 10/9/08 .with in Warranty period suddenly one morning on handset becomes dead .
next day I went to service center ie CARIANO TELECOM PVT LTD Communication for service. thy took my mobile and told me to change the DISPLAY SCREEN . then after complete one month and five days ie on[protected] they returned it.On[protected] again it becomes dead AS NUMBER DISPLAY NOT WORKING . Again I went to CARIANO TELECOM PVT LTD . this time they told me about the problem that Now you have change the number display of Handet and about the replacement. as per my experience Samsung moblie are not good not as per expectation of Indian people .and the service center are worst as they have no good staff ,to rectifed the moblie problem , always refuse to deliver it by saying " Your mobile replacement is not sanctioned by company" Now i am thinking that i have invested 10350/- as dead investment.
so, here i request you to look in this matterand do the needful.

work order no.fsc-533/09 on date6/11/09 , the camcorder model-vp-d361i/xtl ,serial no.-a6ga6vkl5p1779w costing 20000 is given for repairing at surat,samsung service plaza,g-18,shakuntal complex,nr.gujarat gas circle,adajan road,surat-395009,phone[protected],[protected]. still i m waiting for the eminent staff 's willing to give me back after more than one month.
whenever i call for my cam no one is replieing properly.
the replies are like....................
1.your cam is in ahmedabad for repairing.
2.your cam is dispatched to delhi instead of surat by mistake.
3.your cam is repaired already we kept it with us to check.
4.i dont know about cam i m not responsible person here.
5. the person who takes care about cam is gone to vapi.
6.once again the person who takes care about cam is gone to vapi.
7.twice again the person who takes care about cam is gone to vapi.
8.thrice again the person who takes care about cam is gone to vapi.
9.everytime the person who takes care about cam is gone to vapi.

so , i dont know that the customer care is in surat or vapi

please anybody help me to get my cam back to me........may be god only can or god may cant too..............

my contact no.-[protected].

dear sir/ mam,

i had a purchase a handycam of samsung to gift one doctor, as it got problem within three four months but doctor got it repaired himself then still there were a problem so he given me for correction, i given the handycam on the name of dr.r.r.modi's name on 6/11/09 with work order no.fsc-553/09 with assurance of one week time to get it solved. but still i had not got my handycam an even they not respond properly to my phone though one month is passed i dont know the status of my handycam...........................

i am extremely dissappointed with the samsung company. i got samsung corby one month ago from my first salary and the very third day i had problems with the phone. when checked at the service station i was told that it is a software problem and cannot be guaranteed that the problem can be set right. i really hope to get some help with this.what am i suppose to do??

Hi,

I am Sachin Sharma. I bought a Samsung TV 9 month back.. In this TV have a problem with its screen. So then I call to customer care of Samsung. Next day a service executive come to my home for cheek this TV. He says to me that the picture tube of the TV is damage. And it’s a factorial problem when this product was made. I will change this picture tube. After some days a new executive come to my home and change the picture tube when they change it the problem was same and not short out. That day I am not in home my little brother say to them that problem is not solve. They say to my brother that they do very best and gone. Then I came back to home I saw its truth that the problem was same. Then I call again to customer care. So next day a new executive came to my home and cheek. He say to me that setting was not done very well of your TV. So the settings have been done by our service center computer. Then he takes it to his service center in Faridabad. After some days I get the call from that service center for come and cheek out my TV. Next day evening I was going their and cheek. But there was a problem with TV screen alignment and color management. I says to executive that problem was not solve properly. He says to me that ok sir I will short out. Then after some day again I got the call from their. I saw their TV screen was dull and big problem with screen alignment. I say again to executive the problem is very bigger at this time. He says to me that it is our last try. So then you want to buy a LCD and use misbehaves with me. The name of executive was Ashif. He say to me that what can you do then do and many more. He uses very poor language to me.


So Sir I don’t know what I do now. Please help me Sir what can I do in this condition.


Sachin Sharma
[protected]
H.No.-1682, B-Block,
Bhagat Singh Colony,
Ward No.-31, Shar Singh
Wali Gali, Ballabgarh,
Faridabad, Haryana,
Pin.- 121004

i made complaint to samsung coustmer care no [protected] for my television their engg visited and said you have to pay 1028/00rs because their some parts are not working . i accepted and made the payment in cash and he repair my t.v set. after one hour the t.v again have same problem i made a call to coustmer care again they said we will send the engg again the engg came after three days and repair the t.v again without any charges. after two to three hours of repairing t.v again shut down and i made a complain again to samsung coustmer care no.but now that service office manager says you have to pay more their might some parts will be changed. now their is no response from samsung india . they are making fool of the counsumer.
my complaint no is--[protected]

Dear Sir,
I have purcahsed a Samsung LCD TV of 37 inches bearing Model no. SAM LCD LA 37 B 530 on 25/09/2009 and paid Rs.48500/- ( Rupees Forty eight thousand five hundred only ). As per the scheme announced during Dassera / Deepavali, the company offered DVD.

On purchase the M/s. Rajkamal Electronics Pvt Ltd, Trimulgherry from whom I have bought the TV gave me a DVD. Subsequently, while reading the nespapers, I have found the DVD to be given with 37" TV is advanced version DVD, and not the one which was given to me at the time of purchase.

I have been to RajKamal Electronics, Trimulgherry on many occassions, but to my utter dismay, they are making me move around them, by not giving proper reasons.
They are not paying proper attention after the purcahse, as they invited the customers before purcahse.

I have also called them on phone several no. of times. But they are not responding.

I therefore, request you to take up the matter with the company / firm and help me in this regard.

Thanking You

Yours faithfully
p.srinivasa rao
[protected]
Flat no. 201 A Block
2nd Floor, Kubera Towers
Trimulgherry
Secunderabad

respected sir,

my samsung mobile set E251 is in warranty period got some problem in display screen, so i give my set on 8 september 2009 in service centre of samsung mobile(nehru place)
they said to me come after 2 weeks and if phone not repaired they will refund my money
after that if i asked him about my phone ya refund they said your cheque is ready but it will keep some time.
sir i purchase new phone right now
service centre employee does not told me clearly whether i get my refund or new phone in fact on asking they behaved to me very rudely
i am very depressed sir
i hope you will take action against samsung mobile
your faithfully
jitender kumar

I have bought a samsung LCD TV from Jain Agencies, Merrut Road Industrial area, Ghaziabad vide bill No.L-937 dated 14th June, 2008 an amount of Rs 24000/- MODEL NO.LA26A450CIMXL.
This LCD is mounted in our bed room and watching the TV is hardely half hour a day. after 10th Month from the date of purchased i realize that suddenly the LCD panel was working malfunctioned but after hour working in normal, again after six month, 12-Oct,2009 the LCD panel was malfiunctioned and regarding this i have lodged complaint to samsung customer care no [protected]. vide complaint no.[protected].After long waiting, samsung authorised representative Mr. D.S. Dubey is visited and give estimated Rs. 19580/- for the exchange of LCD panel.
Pls let us know the Market price of new LCD is Rs.21000/- and repairing cost of Rs 19580/- what can i do.
I request to CC representative that you had send to other engineers wheter earlier was reported to us is correct or not but he is failed to do so. he give me two no one is[protected] to call cellcon engineering directely but phone is not working till now and other mobile no [protected] which is also swiched off.

I talked to Customer care executive mr/ms vijay,manish,deepika,sumeda,neha,jasleen,pushpa,siddhartha,bhaskar,harish,sandhy...⇄ and Lastely jyoti. all of them is given me assurence that the replacement request is forwarded to seniors and may be with in three days the reply will get and inform to you.

from 12th Oct 2009 to 4th Dec,2009 nearly 2 months I conclude that the customer care no is mandatorily requirement for electronices appliances seller co. other wise you canot get any solution from that customer care centre.

i offered to customer care that you bought my LCD only for Rs 10000/- so that i can bought our new flat television which cost is not more than 12000/-.


Thanks

Mukesh Goyal
[protected]

i have purchased samsung mobile gt b3313 from hot spot delhi on 17/11/2009. serial bill no.344. mobile details are imei no:-[protected].
after few days the slider of mobile is not working smoothely while its never fall down when i showed this problem at there authorised service center in moti nagar they said it has damaged problem and it will be not considerd in warranty case.the service will b charged 440+4% vat.the whole slider going to be changed.
its just has been 20 days old phone and they asking for charges.
please register my complaint as soon as possible.
Thanks

Dear Sir,
1. I purchased Samsung washing machine model WA82HAG/XTL 6.2 Kg for Rs .12730 from Nasik on 01 Feb 2006. Since I am in Army I have got posetd to Jhansi.
2. On 23 Jul 09 the same machine stopped working. I gave the complaint to cust care at Jhansi and Technitians came in 2 days. They told me that PCB of the machine needs replacement and it will come within a week.
3. After 1 week I called up cust care but...

Sir, I have been facing with this problem for some time now.I have been using this phone for about four years for now, it is still running well until i get the problem with my battery.I have searched for it everywhere Delhi,Mumbai,Madras,Guwahati,Nasik but could not find one in the markets or with the dealers.While i approached to the Samsung service centre everywhere they suggest me to buy another handset.I can easily buy another handset from the market but the sorry part of the matter is that I feel cheated by the company by not providing after sales service properly in this regard. please suggest me some good advice. Thanks.....

Dear sir,

I have purchased a fully automatic WM, WA90VPMEH model on 31.10.09 from M/s SRI PADMA AGENCIES, Kavali-524201, Nellore dist. AP. The machine developed bottom leakage after two weeks. The service personnel attended only once after the problem reported i.e on 25.11.09 but in vain. Still the problem persists. He neither corrected the problem nor suggested any replacement. "v strongly believe in the quality products of SAMSUNG". Do't let lose our trust in u. Plese depute ur service Engineer for rectification of the above defect.

Thanking u.. A,RAMAKRISHNA, Bungalow st. Kavali - 524201, Nellore dist. AP.

I had purchased ML 1640 series laser printer. after three four weeks of printing the toner was exhausted, when i refilled the toner it wasn't working.. after calling the consumer care no. i was informed that i will have to purchase a new toner every time it is exhausted. the new toner costs around 2500 INR and gives print out on A4 size paper around 1500. that means per page cost is Rs.1.5 which is unreasonable. the company is making FOOL of the people....

We have purchased a Samsung LCD TV from Bajaj Electronics, Hyderabad. As per details given below, in March 2008

Serial No: 07093ZEQ200011K
Model: LA46S81B

This LCD is mounted in our office’s Board Room. This room is sparingly used for board meeting by the top management of the Company. Two months back we realized that suddenly the LCD has stopped responding.

Following were the sequence of events that followed:

1. A complaint was lodged as per complaint no. : [protected] dated 1.10.2009. They have forwarded the same to your service Center at KPHB Colony. The service personal who attended the complaint could not rectify the problem.

2. However I was informed that the Power supply is the reason and they will return next day with it. But again they didn’t return and upon calling them several times there was no reply (Mobile number: [protected]).

3. We waited for whole one week and then I left personally to the service center and there I spoke to the branch manager, it was then after plead to send Service Engineer the service guy was sent with the Power supply.

4. This gentleman who came with a spare power supply checked our LCD and later reported that the power supply of the LCD is good and fine however the LCD panel itself has gone bad and needs to be replaced.

5. Electricity cannot be the reason for the defect as this building have surge protector and the LCD power is UPS powered and not Raw Power, the response was not atoll satisfactory and they just left away saying this in not in warranty period and we cant do nay thing, I do not understand the rationale, morale and ethics of Samsung for products which fail like this; they are not taking into consideration the reason for the failure or malfunctioning of their product in this small span of time. Its an expensive equipment which is designed to serve a long life time not for one year or so.

This is what I feel :

1. We invested approx. 75000 Rs on this LCD. Bought from a reputed brand “SAMSUNG”

2. Some minor electronic or mechanical defect is understandable and we should not have problems getting it repaired.

3. However the LCD panel itself getting bust or spoilt is something that I cannot digest.

4. Such expensive equipments are bought to last a lifetime. These are assets not consumables.

5. Please note this LCD was installed in our board room with limited use not on New Delhi Railway station.

6. Electricity cannot be the reason for the defect as this building have surge protector and the LCD power is UPS powered and not Raw Power

I likely to file a consumer complaint before the forum

Regards,

Chetan Chaudhary

My name is Rajesh S.Bhawnani and would like to furnish the following details about the Mobile instrument purchased:-



1. Samsung Mobile Model M620.

2. Serial No. [protected]

3. Date of purchase :- 19th February 2009 (under one year wty).

4. No. of times intrument sent for repairs in last six months :- 5 times.

5. Instrument given to Mastercare Services - Lower Parel 4 times. The claim nos are:-

WA[protected]
WA[protected]
WA[protected]
MCL 319 (Work Order no.) dt 24th Sep.
6. Instrument then sent to Samsung Electronics - Khera Nagar Santacruz:- First Token no. 75 given on 30/10/09 and then subsequently complaint no. logged on 17th

November 2009.

The first complaint was pertaining to Display which was rectified immediately after which the problem of Battery Draining started -(Battery drains after 12-15 hrs). This forces me to conclude that the repairs carried out has led to another fault. All the subsequent complaints are pertaining to the draining of the battery. In each instance the mobile has been kept for almost 3 weeks by the Service provider i.e Mastercare". I have practically not used the mobile since I have purchased except for the first three months.

After the first 4 instances, I had called on the toll free no:- [protected] whereby I was first given a mobile number of one Mr.Prashant - Mobile no. [protected] which I could never get through. I was told to approach Samsung Electronics -Khera Nagar which I did. I was talking to one Mr.Shaikh -Mobile No. [protected] who gave me some hope of getting the instrument replaced. Token no 75 dt 30/10/2009 was given to me as reference. I used to talk regularly after getting multiple dates from him. He finally stopped picking up the phone. I decided to give one more try and gave my instrument for repairs. The same was given on 17th Nov which I got it back on 23rd Nov. The problem still remains the same.

Pls advice as nor my instrument is getting repaired nor I am getting any replacement. The Service providers are least bothered. If I call on the Samsung nos., the Customer care people also try to push things by either giving names of people who cannot be contacted or they get away by saying that somebody would revert. Pls help.

Its regrading complain no. # [protected].

I have purchased Refrigerator 260L RT26RVMS on 22/04/08 form Tata Croma, Ishania Mall.
An year and half latter I got problem in Refrigerator on 5 Oct 09. Service guys confirmed that problem is in Compressor and on 7 Oct 09 changed the one as it was under warranty.
I have been charged for Labor and transportation apart from Gas.
As per Samsung policies only gas should be changed where as I have been over-charged for labor and transportation while warranty as onsite location is with in municipal limit of city.

It is very annoying that after repetive calls to Customer care and mailing to support.[protected]@sumsung.com no Action has been taken care off. I have even tried to contact Service managet Mr. Mr. K Rajendra at[protected] but one one responsed.

I put forward to Samsung management to look into these matters where unethical charges are taken from customers, take an appropriate action and do the needful.

Kumar Anupam
Flat#10, Sukhwani Niketan,
S.No. 34/2, Plot#99,
Behind Pragati Garden,
Tingre Nagar, Pune -32

Dear Sir/madam,
Thanks for your response.
I was roaming for a long time since a year and no response actually. During this period what I didn't do, I lost lots of money, time and mental torture. Last time (Nov. 17, 2009) I went to 'Electro Lab' a Samsung Mobile Service Center in Muzaffarpur, Bihar and the case was dealt by Mr Jwala Ji. He did something and charged one hundred and for that instant it worked. I came back Bairganiya, Sitamadhi and used one CDMA Rim of Tata indicom in the first slot and GSM Airtel Sim in the second slot, it worked for the first day and the next day I needed to recharge the mobile. I switched off it recharged it after it was full I switched on but it never opened. It displays only 'Samsung' and gives opening sound and comes tata and goes off and repeats the same thing until the battery works but never opens. Such happened in the past also.
The main problem is phone lock, it locks repeatedly and for this one year period I hardly used this mobile maximum of 2 months. I looked various service centers, visited different places and spent money for the same problem but totally failure. I am tired and hopeless and forget to believe that this mobile will come in use again. You are the first to respond me. I do not believe whether the men of Samsung mobile service center in Muzaffarpur will listen and help me to solve the problem permanently and the mobile will really begin to work. I have purchased in Nov.20, 2008 and one year warranty period is passed away and the people may misbehave without listening it properly. Anyway I am bringing it to the same place if they do not care and take seriously who will be the authorized and top level person to call by phone. Kindly provide the highest person's name and ph no with whom I want to talk once. Also inform me where is Samsung Mobile's head office in India and who is the chief of this company in India. If all these means became failure and the problem not solved permanently I will be compelled to throw the coward mobile in dust bin and go for legal treatment.
Regards;
Rajendra
Mob: [protected]