Samsung India Complaints & Reviews

Dear Sir,

I have purchase a samsung mobile through net booking on 13 sept.09 after booking i have received a call from your executive and he asked me that system was not updated so pls confirm the booking on phone and i confirmed the same again to your executive.

Then i got a message from my credit card bank (SBI) that they have debited Rs. 9498/- TWICE.

On 16 sept. i got two confimation from your end vide order confimation no. M-COMMERCE/OGA[protected] & TELESALES/0GA[protected] respectively.
there n then i revert back and cancelled one order no COMMERCE/OGA[protected]
he assured me that the amount of Rs.9498/- will be credited in the account within 21 days.

but unfortunately no amount was credited in my account & also bank charged int. & late payment charges again it was informed to your executive he assured me again it will be credited in account within 10 days. but no action taken from your end after chasing.
The bank again charged me int & late payment charges. i revert back again to your executive Mr.Kapil he assured me to credit the amount latest by 22/12/2009 vide complain no.- 258857.

But realy sorry to inform you that nothing has been credited neither you people take care of your valuable customers.

Looking for a faverable action from your end.

Subodh Kumar Srivastava
Mobile no.[protected]

Dear Sir/ Madam,
Yestureday I purchased a LCD TV model no LA32B530P7RMXL S. No:- 122532E5900202 ,When I start it in my home its volume level is going mute after 30 Volume lavel.When I complaint on Samsung Service centre(Complaint no [protected]) they send en engineer for repairing the same. As I purchased it today itself, it should be DOA (Dead on Arrival) and it should be replace with new one TV not repair.

If this product have some external problem than I am ready to service it but it have some internal problem, than I am not ready to repair the same. I request you that please change this LCD TV with new one. I will not accept it in repair condition. I want only new TV as I have paid full value for it.

This is showing very poor service of India’s no ONE Brand of electronics and IT products.

Kindly sort out this issue ASAP.

Regards
Roop Singh Chouhan
RIM:- [protected]

hello sir,
i have purchased a samsung mobile SGH-F-270 on 24/04/2009 from mobile house(bikaner, rajasthan). Within a month of purchase it created many problems related with slid,speaker,software etc. i gave this to samsung service center at bikaner with the order number 242. they took that set for a month and after that they said that we couldn't repair it. it will take more days. than i bring this set to noida n gave again to service centre( CEE EMM SERVICES) on 19/08/09 as i was irritated by the service of bikaner service center.
now today is approximately 93 days gone and still i am waiting for my refund check as they said that this case has been sent to the company for the refund. finally i am so much irritated by samsung mobile care services.
for this i have talked to MR. R.S.Tiwari ( CEE EMM Services), to Mr. Manav ( responsible for accounts management, noida) and also with rajesh ( company executive), samsung customer care executives. but all are making me fool, every time they are saying that it will take some more time, i am frustrated now... and now Mr. Manav has changed his number and your samsung deptt doesn't have his new number... what the hell this is.. when i talked to customer care executive they said filled the case in consumer forum .. is that reply i am expecting from u??? tell me what should i do? or should i filled a complaint form in consumer forum against this case?
reply me asap.

I have a samsung GT 3010 handset. It goes into offline mode automatically i.e my mobile shows network but the people who are trying to contact me get the tone that my phone is switched off.I come to know about this when i call someone else as i am also not able to make any outgoing calls.I visited the service centre twice in MiraRoad in Mumbai but they are still not able to find any solution.

I had purchased Samsung SGH-F270 model( IMEI No. 358221/02/054473/0) on 19th November 2009.The hand set developed snags within two days o[censored]se. The handset always hangs whenever and whatever application we use and this problem is seen even while dialing, receiving calls as well as sending messages. This problem is recurrent.I was told to give it to the Samsung Authorized Service Center through the retailer. This handset has been given for servicing twice on dates 07-12-09 & 18-12-09, citing software problems and hanging problems. Previously this phone has been formatted by the retailer on numerous occasions to rectify this problem. We have been told by the retailer that until and unless they get a replacement certificate from the company, they cannot replace or give any other model even if we are ready to pay extra charges, their reason being that without the certificate they can only refund 50% of the total purchase price and it will be termed as a "second hand piece" even it is purchased 24hrs earlier.I would like to please help us and address this problem since it is very erratic and time as well as money consuming and also goes against the promise of quality provided by the company.

Dear Sir / Madam,
I Dharmesh C. Timbadia had purchased Samsung mobile model #W619 on September 25th 2008. This mobile has an official IMEI number #[protected] which is printed on my invoice and is also printed within the mobile handset.

From November 30th 2009, as per government norms, all mobile handsets required an official IMEI number. My mobile, in spite of having the above IMEI number was stopped with the GSM service as there was no IMEI number programmed in it.

I consulted with the Samsung center at Vasai (w) which confirmed me that there is no IMEI number installed in this handset and I was advised to visit the Samsung Service center at Santacruz, Mumbai. I have deposited my said handset on 2nd December ‘2009 to the santacruz service center.
As mentioned earlier in my mails, my issue remains the same even after long waiting of 21 days. Still official IMEI number is not been installed into my mobile handset - W619.

Later I received call from the same service centre saying that since my handset is not under warranty Samsung will charge me for the repairs to Mother Board of handset. But my argument is that my handset was working without any problem and the only problem which I was facing is about IMEI number, which was not installed in it. I have bought my handset via legal Tax Invoice and not from any grey market. According to my knowledge its Samsung’s responsibility to provide me the official IMEI number in it.
I am really disappointed by the services provided from your end. After taking so many follow ups still you have not helped me in solving my IMEI number issue.
Last week I spoke to your area manager Mr. Dheeraj, even he assured me for solving my problem at earliest but again to my surprise none of your executives are giving any clear status of my complaint. Everybody are trying to deliver new excuses on daily basis and are expecting from me to have patience in spite of the trouble which I am facing from last 21 days.

The most surprising part on your end is that you are not at all responding to my mails. My complaint is genuine and even its your duty to provide me an IMEI number as per the statutory law. Still to my notice none of one is taking pains to respond me.

I have booked Samsung Marine (B2100). I have received the material also. but i have not received any gift vouchers. please sent me gift vouchers immediately.

I bought my mobile a month before. I have activated internet on my airtel sim card. There is no problem go downloading but the downloaded applications are stored in the phone memory. But i have installed memory card of 2GB capacity.since i have only 4 mb internal memory. I am not able to download even a song. Is there any remedy for this problem. Can i change my default storage to memory card for internet downloads?please say a remedy....

Sir ,

/This is sundar raj from pattukkottai-tamilnadu-India. I have purchased samsung washing machine Fuzzy logic control 5.8 kgs.Last one month the machine has not been worked due to the board fault. I have made a complaint to M/s. Sampoorna furniture mart at the purchase point. There will be no more responses at all. Please forward this mail to the proper service engineer to attend the issue. Other wise i will make a petition to the court.

My mobile no:+91-[protected]

i have baught a samsung mobile phone modle s8003 on 19/07/2009. whoes touch screen stop working and i submit my complaint in GNH TELECOM NOIDA on 10/09/2009 . they told me that its touch screen need to be change and it will take a week to repair. after a week when i went to service center they inform me that they dont have the part and you mobil cost will be refund. and for this you have to talk to our servise area manager Mr. Manav dham he will look after it . since then he is just making excuses only that it will take only a week or so but fom last 3 months he is making fool of me. So please guide me what to do and how to get my money back.

CUSTOMER CARE of Samsung is very very poor.
My fully automatic Washing Machine (model- WA 85 VAN) purchased on Dec'08 started making abnormal noise after a few months. The problem was repeatedly intimated to the dealer, local service centre and finally on line complaint registered BP No-[protected] dt 16.09.09. To my surprise the problem is yet to be attended even after three months of registered complaint. Whenever I contacted over telephone, they are giving me dates only but service engr or material is not being turned up. Can you imagine the condition of SERVICE and so called CUSTOMER CARE of such Internally reputed company?

Condition of online customer care is worse. If you call on sundays/holiays, no one is available to reply. If a call is answered, they will repeatedly confirm your name address phone number and when you talk about the problem the will TRANSFER the call to the SENIOR. He/she will repeat the process of information sharing and finally you will get another date on which service engineer will attend but in actual no one will turn up on the day. You go on calling again and get new dates. HORRIBLE CUSTOMER CARE.

We have the samsung printer model no ml1640 that is not working, getting error message replace the toner. We had replaced it with new three toner but getting same problem. plz do the needful very urgently .

I lodged a complaint on toll free number of samsung [protected] regarding my Monitor which was purchased on 9.8.2008, with 3 years on site warranty, but till today i.e. 17.12.2009 my complaint has not been attended, rather a regular mechanical type assurance is being given to me daily that they will get it set right, I shall get a call back after two hours. till now neither any body has contacted me not my complaint has been attended. It is very painfull for me as studies of my kids are very bady effected due non-redressal of my complaint by Samsung India.

I attach my hdd but it is not detected in bios.

My name is mangal , My mobile number is [protected]. I purchased Samsung hdd from Crux computer in wazirpur.

I went to replacement my hdd to crux computer in wazirpur. he demanded for Bill. But my bill has lost. he checked my hdd serial number in his computer then he told me to go in mathura road then I went to samaung service centre in mathura road. but He did not recieve my hdd. he said, to go for replacement at crux computer. Crux computer is shop name in wazirpur.

My hdd serial number is SODWJ1CP903261. Plz tell me that now how will my hdd replacement.

Hi All,

I'm using Samsung SGH L700 phone from last 4 months but now i'm facing a problem of autoredial to the last received caller at any moment without my knowlegde.
Also there is call drop & echo noise in the phone.Phone gets restart at any moment.

Do somebody please help to sort out problem

actually i had purchase SGH-M200 an sumsang mobile on 09/08/2009.ihad got many problems with that handset & its notprperly working so i gave the handset to the service centre at yaswant plaza on 01/10/2009.
till now i am not get my handset back (2and half month geting over).when i went to them they just saying we will give your mobile in just 1 day or week . they are irresponsiblly about my mobile & not giving me any response .
so plzz help me on matter & i am already so much tensed.

plzz solve my problem as soon as

Ritesh raipuria
46ganeshnagar,indore(mp)
[protected]

Am really stunned to experience such an insensitive response of high degree from the world No.1 Electronics Manufacturing Company like Samsung. I not only purchased a Television but three more consumer goods an Airconditioner,a refrigerator and a washing machine on 5th of Nov'2009.I paid the required amount out of purchase in Cash at Samsung Plaza Hazratganj Lucknow, this is imperative and important to mention that the goods were purchased to gift my sister on her wedding.Since the purchase the first service visit was not all done for any of the goods in fact in turn I had to call several times and so the same got closed parallelly we started experiencing some green colors appearing on the screen problem after 4-5 days of purchase , several times we had to call up call centre , samsung plaza, get into the operational issues theTV was repaired but the problem kept persisting despite several repairs.Finally the Sr.Eng visit was conducted and it was evident that the replacement has to be done now if Samsung does not have the model for replacement then why should I be compelled to upgrade and pay an extra amount of Rs.500 for the same . Is this the customers pain area or concern ? What if customer is not willing to pay due to some reasonable reason ? Is this my fault that I purchased all required goods of Samsung Only' trusting the Brand and its good image ??
It is almost 40 Days that I am following consistently from one end with Samsung Plaza people Mr.Jafri , J K Wahal , Nitin Wahal and above all Service People of Samsung Mr.Dheeraj and the Branch Head Rajiv Mittal very arrogant and insensitive on the customer front They all were ready to replace after a long follow up rather upgrade the model and charge Rs.500 for which am not ready as mentioned above despite my re-itteration no body bothered to arrange for the same model and try n put into efforts .

This is really heartening and now am ready to fight by tooth and nail and if no positive response is received within next three working days on replacement of my TV same model free of cost I would move to media and Consumer Forum .

Warm Regards

Zameer Akhtar
[protected]

i had bought new Samsung mobile SGH-F480. within six month from the date of purchase its touch screen stops working properly. when i go to samsung service station Bhubaneswar. they denied to replace it and require ATLEAST 3 MONTH to repaire it. So if i buy product and it does not funtioning properly and i have to put it for atleast 3 month for repair then SAMSUNG should not lunch such dilapidated product. there is no right to cheat the consumers.

i lost my mobile when iam in the train journey . so,kindly block my sim as son as possible .my no is [protected]

I had purchased Samsung Aircondition on 16th April, I had to call up ample of times to remind them for the servicing, post servicing my touch pad stopped working for which i a writing mails since months but of no response. Please find attached my followups and bill copy.
[protected]--------
IS THERE ANYONE WHO READS THESE MAILS

OR

DO I SPEAK TO THE CONSUMER CELL AND HIGHLIGHT THE ISSUE TO THE MEDIA





Warm Regards,
Jinit Thakkar
Citigroup Global Markets India Private Limited
Assistant Vice President
Ph: +[protected] / [protected]
Direct : 40178421 / 66112649

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Important Information

This message may contain confidential, proprietary or privileged information. If you are not the intended recipient, please notify the sender immediately and delete the message from your system. You should not copy or use it for any purpose, nor disclose its contents to any other person. E-mail transmission cannot be guaranteed to be secure or error-free. No guarantee is made that any attachments are virus free. We reserve the right to monitor all e-mail communications. This e-mail does not take into account your investment objectives or financial situation and you should obtain advice based on your own individual circumstances before making an investment decision. Although the information is believed to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute Citigroup's judgment at the date of issue and are subject to change without notice. Unless stated otherwise, pricing information is indicative only, subject to change and is not an offer to deal at any price quoted. Any reference to the terms of executed transactions is preliminary only and subject to written confirmation.

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-----Original Message-----
From: Thakkar, Jinit [GCG-AP_IND]
Sent: Thursday, November 26, 2009 10:39 AM
To: 'support.[protected]@samsung.com'
Cc: Thakkar, Jinit [GCG-AP_IND]
Subject: RE: RE: BP no: [protected] - most pathetic service
Importance: High


Some technician visited my house on 7th Nov, he was carrying a different model touchpad, he said he ould get back the next day with the ew touch pad.

Till date no person has visited me.

What type of pathetic service is beng offered, its been 3 months i have been calling and writing you guys, sometime you call centre goofs up , then your technician, what do you want us to do , where do we go.

PLEASE NOTE THAT THIS ISSUE WILL NOW BE HIGHLIGHTED BY ME IN THE CONSUMER CELL ASWELL AS MEDIA.

We trust the brand and buy your products , but now i feel that it was a mistake.

PLEASE HAVE THE ENTIRE MONEY REFUNDED AND PLEASE TAKE YOUR AIRCONDITIONER BACK, I MIGHT ASWELL BUY AN LG/CAREER OR ANYOTHER BRAND.

PLEASE CALL ME IMMEDIATELY ON THIS ISSUE.





Warm Regards,
Jinit Thakkar
Citigroup Global Markets India Private Limited
Assistant Vice President
Ph: +[protected] / [protected]
Direct : 40178421 / 66112649

================================================================================...⇄

Important Information

This message may contain confidential, proprietary or privileged information. If you are not the intended recipient, please notify the sender immediately and delete the message from your system. You should not copy or use it for any purpose, nor disclose its contents to any other person. E-mail transmission cannot be guaranteed to be secure or error-free. No guarantee is made that any attachments are virus free. We reserve the right to monitor all e-mail communications. This e-mail does not take into account your investment objectives or financial situation and you should obtain advice based on your own individual circumstances before making an investment decision. Although the information is believed to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute Citigroup's judgment at the date of issue and are subject to change without notice. Unless stated otherwise, pricing information is indicative only, subject to change and is not an offer to deal at any price quoted. Any reference to the terms of executed transactions is preliminary only and subject to written confirmation.

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-----Original Message-----
From: Thakkar, Jinit [GCG-AP_IND]
Sent: Thursday, November 05, 2009 5:58 PM
To: 'support.[protected]@samsung.com'
Subject: RE: RE: BP no: [protected]


Team,

Servicing of the AIR condition was done on Saturday.

The touch pad of the AC is not functioning, the same has been reported in the work sheet aswell.

The technician had asked me to FAX the bill copy on 28711882 / 3 to Mr Chetan's attaention, I have faxed the same on Tuesday Nov 3rd.

There is no reply on this till date, please have this resolved.




Warm Regards,
Jinit Thakkar
Citigroup Global Markets India Private Limited
Assistant Vice President
Ph: +[protected] / [protected]
Direct : 40178421 / 66112649

================================================================================...⇄

Important Information

This message may contain confidential, proprietary or privileged information. If you are not the intended recipient, please notify the sender immediately and delete the message from your system. You should not copy or use it for any purpose, nor disclose its contents to any other person. E-mail transmission cannot be guaranteed to be secure or error-free. No guarantee is made that any attachments are virus free. We reserve the right to monitor all e-mail communications. This e-mail does not take into account your investment objectives or financial situation and you should obtain advice based on your own individual circumstances before making an investment decision. Although the information is believed to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute Citigroup's judgment at the date of issue and are subject to change without notice. Unless stated otherwise, pricing information is indicative only, subject to change and is not an offer to deal at any price quoted. Any reference to the terms of executed transactions is preliminary only and subject to written confirmation.

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-----Original Message-----
From: Thakkar, Jinit [GCG-AP_IND]
Sent: Friday, October 30, 2009 10:01 AM
To: 'support.[protected]@samsung.com'
Subject: RE: RE: BP no: [protected]


I would want some one from Head office to call me immediately.







Warm Regards,
Jinit Thakkar
Citigroup Global Markets India Private Limited
Assistant Vice President
Ph: +[protected] / [protected]
Direct : 40178421 / 66112649

================================================================================...⇄

Important Information

This message may contain confidential, proprietary or privileged information. If you are not the intended recipient, please notify the sender immediately and delete the message from your system. You should not copy or use it for any purpose, nor disclose its contents to any other person. E-mail transmission cannot be guaranteed to be secure or error-free. No guarantee is made that any attachments are virus free. We reserve the right to monitor all e-mail communications. This e-mail does not take into account your investment objectives or financial situation and you should obtain advice based on your own individual circumstances before making an investment decision. Although the information is believed to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute Citigroup's judgment at the date of issue and are subject to change without notice. Unless stated otherwise, pricing information is indicative only, subject to change and is not an offer to deal at any price quoted. Any reference to the terms of executed transactions is preliminary only and subject to written confirmation.

================================================================================...⇄



-----Original Message-----
From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Friday, October 30, 2009 8:56 AM
To: Thakkar, Jinit [GCG-AP_IND]
Subject: Re: RE: BP no: [protected]


Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or [protected]toll free).



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.




------- Original Message -------

Sender : Thakkar, Jinit <jinit.[protected]@citi.com>

Date : Oct 29, 2009 22:46 (GMT+09:00)

Title : RE: BP no: [protected]


I am taking up the issue with Press incase the issue is not resolved within 12 hours





Warm Regards,

Jinit Thakkar

Citigroup Global Markets India Private Limited

Assistant Vice President

Ph: +[protected] / [protected]

Direct : 40178421 / 66112649


================================================================================...⇄


Important Information


This message may contain confidential, proprietary or privileged information. If you are not the intended recipient, please notify the sender immediately and delete the message from your system. You should not copy or use it for any purpose, nor disclose its contents to any other person. E-mail transmission cannot be guaranteed to be secure or error-free. No guarantee is made that any attachments are virus free. We reserve the right to monitor all e-mail communications. This e-mail does not take into account your investment objectives or financial situation and you should obtain advice based on your own individual circumstances before making an investment decision. Although the information is believed to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute Citigroup's judgment at the date of issue and are subject to change without notice. Unless stated otherwise, pricing information is indicative only, subject to change and is not an offer to deal at any price quoted. Any reference to the terms of executed transactions is preliminary only and subject to written confirmation.


================================================================================...⇄






> -----Original Message-----

> From: Thakkar, Jinit [GCG-AP_IND]

> Sent: Monday, October 26, 2009 3:45 PM

> To: 'support.[protected]@samsung.com'

> Subject: RE: BP no: [protected]

>

>

> Will anyone apply his mind on this and help this customer

>

>

>

> Warm Regards,

> Jinit Thakkar

> Citigroup Global Markets India Private Limited

> Assistant Vice President

> Ph: +[protected] / [protected]

> Direct : 40178421 / 66112649

>

> ================================================================================...⇄

>

> Important Information

>

> This message may contain confidential, proprietary or privileged information. If you are not the intended recipient, please notify the sender immediately and delete the message from your system. You should not copy or use it for any purpose, nor disclose its contents to any other person. E-mail transmission cannot be guaranteed to be secure or error-free. No guarantee is made that any attachments are virus free. We reserve the right to monitor all e-mail communications. This e-mail does not take into account your investment objectives or financial situation and you should obtain advice based on your own individual circumstances before making an investment decision. Although the information is believed to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute Citigroup's judgment at the date of issue and are subject to change without notice. Unless stated otherwise, pricing information is indicative only, subject to change and is not an offer to deal at any price quoted. Any reference to the terms of executed transactions is preliminary only and subject to written confirmation.

>

> ================================================================================...⇄

>

>

>

>

> -----Original Message-----

> From: Thakkar, Jinit [GCG-AP_IND]

> Sent: Friday, October 16, 2009 6:46 PM

> To: 'support.[protected]@samsung.com'

> Cc: Thakkar, Jinit [GCG-AP_IND]

> Subject: BP no: [protected]

>

> Dear Concern,

>

> I had lodged the captioned complain on 10th, unfortunately the same is closed without any update to me, saying the address is different.>

>

> The AC was bought under exchange and hence was picked from my old adress, the AC was though delivered to my new residence which is just 5 minutes away.

>

> Post that i called on tuesday, a very sweet and kind officer from your team Mr Alam who assumes to be very sweet and co-operative behaved very unprofessional, he dosent have any sense as to how to speak , when i requested to speak to a senior , he staright away said that he cant put across to any senior. On asking the seniors name , he confirmed one Mr. Arvinds name, when i asked the full name , he denied giving it.

>

> What type of service is this, what happened to the escallation which Alam was suppose to make, what happened to the service call, till date since April i havent heard from you guys as company on the performance of the product.

>

> I have a complaint that the main switch is spoilt, now with your delay you will say that I should have confirmed the same earlier.

>

> Where does a individual go in such an event.

>

> Hope the person reading this mail is not like Mr Alam, else i know the fate of your company and so will the world in near future.

>

>

> Warm Regards,

> Jinit Thakkar

> Citigroup Global Markets India Private Limited

> Assistant Vice President

> Ph: +[protected] / [protected]

> Direct : 40178421 / 66112649

>

> ================================================================================...⇄

>

> Important Information

>

> This message may contain confidential, proprietary or privileged information. If you are not the intended recipient, please notify the sender immediately and delete the message from your system. You should not copy or use it for any purpose, nor disclose its contents to any other person. E-mail transmission cannot be guaranteed to be secure or error-free. No guarantee is made that any attachments are virus free. We reserve the right to monitor all e-mail communications. This e-mail does not take into account your investment objectives or financial situation and you should obtain advice based on your own individual circumstances before making an investment decision. Although the information is believed to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute Citigroup's judgment at the date of issue and are subject to change without notice. Unless stated otherwise, pricing information is indicative only, subject to change and is not an offer to deal at any price quoted. Any reference to the terms of executed transactions is preliminary only and subject to written confirmation.

>

> ================================================================================...⇄

>

>

>

>