Samsung India Complaints & Reviews

Dear All,
As i had purchased sumsung mobile cdma b239 in jan 09 after few months the mobile was not getting power on As i gave the mobile on 26 aug 09 at Samsung borivali Service Centre At mumbai than they gave me the time for around 15 days to repair. after they said you will get refund of the mobile As u can purchase a new one As i have done but still they r not giving the proper Answer i have called many time but no response.. as i have called the maneger of Sr centre Area maneger as well as all number that was provided by the call centre at chennai & mumbai after 5 mouths they dont have sheam.... they r not lifting the mobile phone I reqest all u please dont by samsung mobile As there After sales Service is VVVVV bad.........

Hi all. We have bought a TV a smasung TV which broke down in one weeks time. We called big bazar since we bought it from big bazaar. They asked us to log a complaint through samsung call centre which we did and got a ticket number [protected]. even after that we had to follow up multiple times so that some one would come and resolve. Ultimately an engineer did come and said the ultra slim model is a new one and cannot be rapired and could be replaced. By then we have lost faith in that model and Samsung products in general and we inquired and were told there is a refund model. So we opted for that and bought a new TV. Since August we have been following up and asked to furnish a host of documents. Though we provided the bill we were again asked go bact to Big Bazar and bring some more additional documents. (I dont understand why they cannot take it from Big bazar. Ultimately they have a better relationship than we with big bazaar). We were forced to go for a replacement, even for that we agreed. Inspite of atleast a 100 phones calls for follow up. Submitting documents and revised doucments 50 times. Visiting big bazar 3 times and a total of seven months, we have neither a replacement, nor repair, nor refund. and The Area manager doesnt even pick up the phone. This is the worst customer service I could have ever expected from Big Bazar or Samsung, when I compare the service we got for our Sony LCD which had to be installed in 2-3 house as we moved I regret I ever bought that TV.

Sir,
This is a regarding claim NO:[protected] for my samsung LCD TV 22" model number LA22A450C1LXL.
Sir,I have purchased this tv in Jan 2009 with in this period.This is second repeated complain in my tv.
There is no picture and sound from the tv. Since last 15 days,later on I called to the call center and registered a complain.
One service engineer visted our place,checked the tv and referred that one more engineer will come and take the tv with him.
So another service engineer again visited and took away the tv. Further there is no communication from them.
We are facing a severe hardship without a tv. Its almost a week they have not returned out tv back. Sir,this is for your
information within this month the tv warranty peroid will be expiering and in a year this is the second time my Tv
is facing a problem.
Do you make a product which work efficentily only for one year ?
After the warranty a customer should keep on paying money because he has choosen your brand T.V ?
Sir, This is not the way MNC works.You are the one of the biggest brand in the country.
You should make a product which is hassle free. A person buys your product should be pround enough to own it.
Sir,coming back to my tv,please check that whether the tv is defective or not. If it has some defects please replace
the t.v or else extend the warranty of my tv. This is purely because in a year I have faced the same problem twice .
So take good consideration and reply us back.
Thanking You.

My Samsung LCD 32" TV is taking 10 minutes to start after switching it on.

Dear Sir/Madam,
I bought a Samsung Silver Nano Washing Machine from their authorised distributor M/s Better Deal Electronics,Janak Puri,N.D.-58 on 06 mar 09.
My machine got damaged we registered the complaint to thier customer care center & after 4 days thier service engineer came to my residence & told me that we have to take the machine to the workshop as we have to replace the wiring & you have to bear the charges for the same.I told him that my machine is under warranty period till march 2010.Its the company's responsibility for the same.
They did not supported me & I have written atleast 3-4 mails regarding this issue but they replied me to keep patience & cooperate with them.Ultimately I suffered & they win.I request you to take nesscary action against the company.I can produce the orignal bill & copies of the reminder mails sent to them.
I look forward to you for a favourable & early reply.


Thanks

With Regards

Himanshu Katyal

Hi there,

Its been pathetic customer serivce from samsung service centre situated in Vashi, sector 17. My Work order no is WA[protected]. I had submitted my mobile at there service outlet on 12th of November but till date have not recd any kind of call backs or any proper reply, they keep commiting that i will receive the same by coming monday or tuesday. But all in vain. Its totally pathetic and unbearable. Request you to kindly look into the matter.

Awaiting your response in anticipation

Thnx,
Archana Dubey

my name is PRAKASH YADAV ,my brother VIKASH KUMAR YADA have taken samsung mobile(E1410) ON 1666 from mobile store which is there in korba .we recieved a msg from reliance service center that may be our IMEI no is not correct when we checked it then there was not valid IMEI number so i have given my mobile to samsung service center it was given on 30/11/09 and still it is not given back to me and neither it is repaired i m continuously going to mobile store and service center also but samsung's service center response is very poor and the person who is service incharge there his behaviour is too unprofesional so i request you to take proper action against him so that in future this kind p[censored]nfortunate incident don't take place

I recently bought Samsung Omnia Pro GB-B7320 in Ghaziabad from Samsung exclusive showroom in RDC. I bought this because it seems like a reasonably good phone with Windows Mobile operating system (I need to receive, view and edit MS Office documents when I am away from home, and I think integrated system is a good thing, rather than trying to patch up different systems to work together). I was told that I can avail of a reliance GSM offer of 30GB free download (5 GB per month). I have been using MTNL prepaid thus far without GPRS. The sales person said I can go to reliance showroom and avail of the offer. I went to reliance showroom, they has no clue what was the offer i was talking about. They told me to get a card and call customer service with the details of my number and phone. I called samsung shop and gave them my new reliance number and IMEI number and other details. They said they will get back, they never did. I called them again. They said they will get back. They never did. I called back. They said they spoke to the Samsung cusomer service manager in ghaziabad and he said he can not do anything about the offer as it is from reliance. I called the sansumg customer service officer, he said the same thing and asked me to call samsung customer service toll free number. I did. They told me that mobile suppor person was not available and he will call back. I told them I will send a letter to their head-office (I am on my 4th day after purchase by now with no GPRS connection, and the FM radio has also stopped working); someone from the mobile support is brought to the customer service line. I told him that he should call the samsung showroom where I bought the phone from and get details from them to get my reliance offer activated. He is rude, and tells me he can not call the showroom; I tell him to call his manager; or I will call his manager's manager. He is rude. I disconnect. My phone can still not connect to my Sony Vaio laptops with bluetooth: some issue with an ID not found. It can not connect to the internet. I even activated 3G at MTNL, but it seems that the phone is not supported by them as I get a message that my phone can not support the GPRS facility. Same issue with reliance GPRS: phone not found in the database (I tried without waiting for the activation of the offer). I think Samsung should have checked with all these issues before putting up the phone for sale. How can they bundle a reliance offer, without their phone being in reliance database. I have called reliance customer service and they have no clue about an offer with Samsung, and Samsung has no clue about how to get reliance offer activated (the offer is advertised via a sticker on the phone packaging box). This is bad. I am unlikely to consider buying a Samsung prduct in the future. They are lousy sales people. I think the features they advertise for the phone are good, but if they don't work, they are no good. Is someone at Samsung India listensing, or does the call have to go to them via Korea?

Dear Sir,

I have purchase a samsung mobile through net booking on 13 sept.09 after booking i have received a call from your executive and he asked me that system was not updated so pls confirm the booking on phone and i confirmed the same again to your executive.

Then i got a message from my credit card bank (SBI) that they have debited Rs. 9498/- TWICE.

On 16 sept. i got two confimation from your end vide order confimation no. M-COMMERCE/OGA[protected] & TELESALES/0GA[protected] respectively.
there n then i revert back and cancelled one order no COMMERCE/OGA[protected]
he assured me that the amount of Rs.9498/- will be credited in the account within 21 days.

but unfortunately no amount was credited in my account & also bank charged int. & late payment charges again it was informed to your executive he assured me again it will be credited in account within 10 days. but no action taken from your end after chasing.
The bank again charged me int & late payment charges. i revert back again to your executive Mr.Kapil he assured me to credit the amount latest by 22/12/2009 vide complain no.- 258857.

But realy sorry to inform you that nothing has been credited neither you people take care of your valuable customers.

Looking for a faverable action from your end.

Subodh Kumar Srivastava
Mobile no.[protected]

Dear Sir/ Madam,
Yestureday I purchased a LCD TV model no LA32B530P7RMXL S. No:- 122532E5900202 ,When I start it in my home its volume level is going mute after 30 Volume lavel.When I complaint on Samsung Service centre(Complaint no [protected]) they send en engineer for repairing the same. As I purchased it today itself, it should be DOA (Dead on Arrival) and it should be replace with new one TV not repair.

If this product have some external problem than I am ready to service it but it have some internal problem, than I am not ready to repair the same. I request you that please change this LCD TV with new one. I will not accept it in repair condition. I want only new TV as I have paid full value for it.

This is showing very poor service of India’s no ONE Brand of electronics and IT products.

Kindly sort out this issue ASAP.

Regards
Roop Singh Chouhan
RIM:- [protected]

hello sir,
i have purchased a samsung mobile SGH-F-270 on 24/04/2009 from mobile house(bikaner, rajasthan). Within a month of purchase it created many problems related with slid,speaker,software etc. i gave this to samsung service center at bikaner with the order number 242. they took that set for a month and after that they said that we couldn't repair it. it will take more days. than i bring this set to noida n gave again to service centre( CEE EMM SERVICES) on 19/08/09 as i was irritated by the service of bikaner service center.
now today is approximately 93 days gone and still i am waiting for my refund check as they said that this case has been sent to the company for the refund. finally i am so much irritated by samsung mobile care services.
for this i have talked to MR. R.S.Tiwari ( CEE EMM Services), to Mr. Manav ( responsible for accounts management, noida) and also with rajesh ( company executive), samsung customer care executives. but all are making me fool, every time they are saying that it will take some more time, i am frustrated now... and now Mr. Manav has changed his number and your samsung deptt doesn't have his new number... what the hell this is.. when i talked to customer care executive they said filled the case in consumer forum .. is that reply i am expecting from u??? tell me what should i do? or should i filled a complaint form in consumer forum against this case?
reply me asap.

I have a samsung GT 3010 handset. It goes into offline mode automatically i.e my mobile shows network but the people who are trying to contact me get the tone that my phone is switched off.I come to know about this when i call someone else as i am also not able to make any outgoing calls.I visited the service centre twice in MiraRoad in Mumbai but they are still not able to find any solution.

I had purchased Samsung SGH-F270 model( IMEI No. 358221/02/054473/0) on 19th November 2009.The hand set developed snags within two days o[censored]se. The handset always hangs whenever and whatever application we use and this problem is seen even while dialing, receiving calls as well as sending messages. This problem is recurrent.I was told to give it to the Samsung Authorized Service Center through the retailer. This handset has been given for servicing twice on dates 07-12-09 & 18-12-09, citing software problems and hanging problems. Previously this phone has been formatted by the retailer on numerous occasions to rectify this problem. We have been told by the retailer that until and unless they get a replacement certificate from the company, they cannot replace or give any other model even if we are ready to pay extra charges, their reason being that without the certificate they can only refund 50% of the total purchase price and it will be termed as a "second hand piece" even it is purchased 24hrs earlier.I would like to please help us and address this problem since it is very erratic and time as well as money consuming and also goes against the promise of quality provided by the company.

Dear Sir / Madam,
I Dharmesh C. Timbadia had purchased Samsung mobile model #W619 on September 25th 2008. This mobile has an official IMEI number #[protected] which is printed on my invoice and is also printed within the mobile handset.

From November 30th 2009, as per government norms, all mobile handsets required an official IMEI number. My mobile, in spite of having the above IMEI number was stopped with the GSM service as there was no IMEI number programmed in it.

I consulted with the Samsung center at Vasai (w) which confirmed me that there is no IMEI number installed in this handset and I was advised to visit the Samsung Service center at Santacruz, Mumbai. I have deposited my said handset on 2nd December ‘2009 to the santacruz service center.
As mentioned earlier in my mails, my issue remains the same even after long waiting of 21 days. Still official IMEI number is not been installed into my mobile handset - W619.

Later I received call from the same service centre saying that since my handset is not under warranty Samsung will charge me for the repairs to Mother Board of handset. But my argument is that my handset was working without any problem and the only problem which I was facing is about IMEI number, which was not installed in it. I have bought my handset via legal Tax Invoice and not from any grey market. According to my knowledge its Samsung’s responsibility to provide me the official IMEI number in it.
I am really disappointed by the services provided from your end. After taking so many follow ups still you have not helped me in solving my IMEI number issue.
Last week I spoke to your area manager Mr. Dheeraj, even he assured me for solving my problem at earliest but again to my surprise none of your executives are giving any clear status of my complaint. Everybody are trying to deliver new excuses on daily basis and are expecting from me to have patience in spite of the trouble which I am facing from last 21 days.

The most surprising part on your end is that you are not at all responding to my mails. My complaint is genuine and even its your duty to provide me an IMEI number as per the statutory law. Still to my notice none of one is taking pains to respond me.

I have booked Samsung Marine (B2100). I have received the material also. but i have not received any gift vouchers. please sent me gift vouchers immediately.

I bought my mobile a month before. I have activated internet on my airtel sim card. There is no problem go downloading but the downloaded applications are stored in the phone memory. But i have installed memory card of 2GB capacity.since i have only 4 mb internal memory. I am not able to download even a song. Is there any remedy for this problem. Can i change my default storage to memory card for internet downloads?please say a remedy....

Sir ,

/This is sundar raj from pattukkottai-tamilnadu-India. I have purchased samsung washing machine Fuzzy logic control 5.8 kgs.Last one month the machine has not been worked due to the board fault. I have made a complaint to M/s. Sampoorna furniture mart at the purchase point. There will be no more responses at all. Please forward this mail to the proper service engineer to attend the issue. Other wise i will make a petition to the court.

My mobile no:+91-[protected]

i have baught a samsung mobile phone modle s8003 on 19/07/2009. whoes touch screen stop working and i submit my complaint in GNH TELECOM NOIDA on 10/09/2009 . they told me that its touch screen need to be change and it will take a week to repair. after a week when i went to service center they inform me that they dont have the part and you mobil cost will be refund. and for this you have to talk to our servise area manager Mr. Manav dham he will look after it . since then he is just making excuses only that it will take only a week or so but fom last 3 months he is making fool of me. So please guide me what to do and how to get my money back.

CUSTOMER CARE of Samsung is very very poor.
My fully automatic Washing Machine (model- WA 85 VAN) purchased on Dec'08 started making abnormal noise after a few months. The problem was repeatedly intimated to the dealer, local service centre and finally on line complaint registered BP No-[protected] dt 16.09.09. To my surprise the problem is yet to be attended even after three months of registered complaint. Whenever I contacted over telephone, they are giving me dates only but service engr or material is not being turned up. Can you imagine the condition of SERVICE and so called CUSTOMER CARE of such Internally reputed company?

Condition of online customer care is worse. If you call on sundays/holiays, no one is available to reply. If a call is answered, they will repeatedly confirm your name address phone number and when you talk about the problem the will TRANSFER the call to the SENIOR. He/she will repeat the process of information sharing and finally you will get another date on which service engineer will attend but in actual no one will turn up on the day. You go on calling again and get new dates. HORRIBLE CUSTOMER CARE.

We have the samsung printer model no ml1640 that is not working, getting error message replace the toner. We had replaced it with new three toner but getting same problem. plz do the needful very urgently .