Samsung India Complaints & Reviews

Hello
I have purchased samsung GT-C3010S on 17/10/2009 from HotSpot CP Outer Circle. from the very first week i was facing some problem while charging my cell, i reported the same to the hotspotpeople they answered me that it is a new cell phone so it might take longer time to get charged so do not worry.
but i was facing the problem,

i told them that i have to charge the battery for more than two hours but with in 15 minutes it gets discharged, it may be because of bad battery. two weeks ago i have taken my mobile phone to the service center, after examining the phone they said that the charging point (socket) of the phone is not functioning properly and I have to get it replaced but they are asking
for money. i told them thats its in the warranty and i am facing the problem from the very first week but still they are asking me to pay and get it
replaced.
Since the product is under warranty the service center must repair the part on their end without any charge.

regards
Prakash Joshi
[protected]
Delhi

i bought samsung star MODEL S5233W from reliance digital outlet secunderabad on 23 dec 09 and it hanged on 29th dec 09.
could not take it to service centre on 30 th due to bandh.
on giving it to service centre on 31st dec they said it's motherboard needs to be changed and will require 10 days.
today. 15 days after it was given, they are saying that it will require another 10-15 days for mother board change.
it baffles me THE LEVEL OF INAPTITUDE/LACK OF PROFFESSIONALISM.
HOW LONG WILL IT TAKE?
I NEED A CLEAR ANSWER AND NOT THIS REPEATED VISITS TO THE SERVICE CENTRE.
PLEASE HELP ME.
THE NAME OF THE SERVICE CENTRE IS RATNA ELECTRONICS IN CHINOY TRADING CENTRE SECUNDERABAD.
THE WORK ORDER NO IS 9L3107.
MY NAME IS Dr JAYANTI, [protected]

respected sir ,
i purchased sdamung w.machine on 31/03/2006 , and it stops working from past 1 months , with regard to this i have logged several complians to the service dept. of samsung ,now afer a long time they are responding in a negative note that the machine cannot be repaired for that the company will provide 36% of the amount aid during puchase as a compansation , which is pretty low i have usedmy machine for a span of 2 yrs and 9 months only, as per the warranty for any w.machines is 2 yrs so they should calculate the depreciation on the 9 months alone
purchase details :
puchased on : 31.3.06
purchased from: CEMCO ,27/1 WATERLOO STREET , KOLKATA. 69
serial no : wq435zcl200182v

Dear Sir/Madam

I have purchased SAMSUNG C3010S,IMEI-[protected] ON Dated 12-0ct-2009 from GO MOBILE STORE within 3 months your mobile currupted. who will responsible.

I have submitted mobile for repairing (C3010S), work order no.-10A11143,cc-28,Nehru Enclave,Kalkaji on dated[protected] by Mr.Tejpal([protected]

But still i have not got my mobile and demanding 2000rs

How can i afford.

Regards
Ranjan
[protected]





[protected] Forwarded message[protected]
From: Ranjan Sharma <[protected]@gmail.com>
Date: Thu, Jan 14, 2010 at 1:03 PM
Subject: Nobody is picking the phone[protected]
To: support.[protected]@samsung.com


Dear Sir/Madam

I have submitted mobile for repairing (C3010S), work order no.-10A11143 on dated[protected] by Mr.Tejpal([protected])

But still i have not got any reponse on your side.Nobody is picking the phone[protected]

I want to know status give me imidiate

Regards
Ranjan

I purchased this mobile phone from the Samsung dealer M/S TEC ZONE situated at Raghuleela Mall Kandivali West Mumbai 400067 on the 7th. of this month bearing Serial No. RVGSC62584F and IMEI/ESN memory no. [protected]. On the 10th. of this month I observed that the touch screen couldnt be operated without using excessive force. I brought this to the notice of the dealer M/S TEC ZONE on the 11th. of this month and he informed me to bring the unit to his shop which I did and after the same was checked by him advised me to go to the Samsung Service Centre located at Borivali West. I went over and had the phone checked by the Samsung Service Personnel and it was found that the touch screen was defective. I requested them to give me a replacement which they said they could not do immediately as their servers were down. They informed me that on the 13th. morning they would give me a replacement letter which I could then hand over to the Dealer M/S TEC ZONE who then would hand the same to his distributor and after two more days arrange for a new replacement. This morning I called up the Samsung Service Centre and enquired if the lettter was ready so that I could collect the same and start the procedure with the dealer for the replacement. I was informed by the service chief Mr. Sameer that their Server login passwords had been changed and he was awaiting the same from Samsung. I am not sure if this letter would be done today and I am still stuck with no phone at my disposal.

This is a very pathetic manner in which Samsung is handling their clients for service of their products. It is my hard earned money that has been put in for purchase of this so called sophisticated phone and I am now left with no option but to inform all accordingly.

Would request you to kindly look into the matter and have a solution to the same as soon as possible.

Thanks & Regards,

Gerard Fernandez.

sir
i bought samsung mobile samsung-B-3210 ON 19 NOV 2009 FROM SRIGANGANAGAR RAJSTHAN
PROBLEM IS WITH ME. MY MOBILE IS THIS THAT EAR PHONE IS NOT WORKING PROPERLY & SIMCARD ALSO NOT INSERTED IN JACK I WENT IN SERVICE CENTER AT SRIGANGANGAR TEY DIDN'T RESPONSE ME I AM CALLING THEM FROM 15 DAYS THEY DIDN'T SOLVE MY PROBLEM FROM A LONG TIME MY WARRANTY PERID IS GOING ON PLZ SOLVE THIS PROBLEM
MY CONTACT NO. [protected] [protected]

i purchased a samsung muzik sch 379 mobile from tht day life is hell

sms dont go regular , too many netwrok failure , sms typing if by mistke u use numeric then u cannot type alphabetic , phone hangs , memory card not accesbile half the time. call dont go thru , gets cut in a second,,,

already changed curcuit and went for service 3 times,, satyed iwth comnapny for 15 days , still same , i want it replaced and money backkkkkk wht is the process for tht

kishan patel
surat

[protected]
[protected]@rediffmail.com

mobile restarts automatically
. Itsbeen approximately 2mnths now that i have purchased this set, each time mobile gets switched off, it restarts and i lose all my settings i goes back to the factory settings. While viewing things, it sometimes gets restarted automatically. I did get back to the store where i purchased, they advised maybe its software problem and had to go to service center for software updation,should i take it to the service center near yadav coloney jabalpur.

Thanking you Ashish

I had purchased a mobile phone model no X-620 Samsung handst (IMEI NO [protected]) FROM M/S BEECHAMS PRESS PVT LTD M-6 CON PLACE NEW DELHI VIDE INVOICE NO HS-04201 DT 24/05/06. The phone was working fine but all of a sudden I recd a message that my phone is not having a valid IMEI NO. On 22/06/2009 i approached BEECHAMS SHOWROOM and was guided to their workshop. The handset which was working perfectly was handed over to their executive for registration. Now more than six months have passed but my phone has not been repaied and handed over to me. during this period i have contacted BEECHAMS showroom and SAMSUNG 'S EXECUTIVE ON PHONE BUT RESULT IS ZERO. bEECHAMS OFFICE INFORMED ME TO CONTACT SAMSUNG WHO IN TURN GUIDE ME TO BEECHAM. I have become a shuttle cock between them.It appears that no proper attention is being paid to my problem and being harassed unduly. mohinder budhiraja j-3/71-a rajouri garden new delhi [protected]

My wife Meeta Singh had purchased one samsung star mobile set (Model S5233)from UniverCell shop at Koppikar Road Hubli vide Invoice No. UKA400796 dated 06/09/2009 by paying Rs. 8900/- in cash. But since day one the set get hang while dialling/ receiving call. This is happening atleast 8-10 times in a day since begining. I have reported this defect to the hubli shop, but they had told me that they are responsile for sale only and are no where concerned with the service. Quote of the manager Mr. Sudhir:-"I have sold the item and my responsibily is over. If you have any problem with the set, please contact samsung service centre". I am stayibg at Dharwad which is 20-25 km away from the said shop as well as samsung service centre. However in the month of October'09 I had reported with my said mobile set to the samsung service centre. They had updated software of the set and handed over to me. But since defect was still unresolved, I had requested to the mentioned shop to please get it rectified. After several request, at last they had agreed to take my phone for service. In the month of Nov.'09 after holding my phone for 10-11 days, they have handed over the set to me with the remarks that "if it continues we will arrange to replace the same". In the mean time I had left for my native place for some personal work for around 25 days. but the problems were continued with the set. Any way in the month of December'09, I had further reported to the shop about the defect. At this time they had taken my phone for 5 days and given back after geting serviced by samsung service centre.

But unfortunately that defects continues. On reporting to the shop as well as to samsung and univercell customer care I was told to submit the phone to the shop.

I had deposited the set to the shop on 30th Dec'09. But since then I am daily trying to contact shop manager but he is picking up my phone. One customer care executive Miss Lata had suggested me to call UniverCell state head Mr. Balaji as she is also not able to contact Mr. Shop Manager However at last Mr. shop manager has picked up my phone and told that there is no any problems with the phone.

At this stage I am not able to understand what to do?

Please suggest me what to do?

Regards
D. K. Singh

on 25/07/09 i bought a samsung lcd moniter, same day the problem of flikerring started,i lodged a complaint on next day 26/07/09 of my purchase.
samsung lndia engineer came but could not recognize problem,he left by doing cleaning work to moniter ,
i lodged 2nd complaint, but bad luck of mine, condition was same with another samsung engineer,
on 3rd complaint, samsung engineer visited & told me its some power connecter problem, he took about a month to changed it,& promised the problem will not occur.
but promise turn fake & problem occurs
samsung service engineer visit to give only fake assuarance ,but not to solve problem
now its my fourth complaint to samsung india ,
still same problem occurs & is not solved yet in more than 5 months.

The Maharaja Sayajirao University of Baroda (MSU), is one of the premier universities of India. Department of Chemistry, Faculty of Science of The Maharaja Sayajirao University of Baroda has purchased SIX Samsung SPLIT Air conditioners (2 TON cap.) from M/S. Kalpana,s Enterprises, Kothi Char Rasta, Vadodara on 16.03.2009 through the distributor, M/S. Jagadamba, Akota Vadodara. One of the split AC installed in HEAD of the Department’s cabin where all the meetings being scheduled is not working /no cooling effect since installation day. Hence a complaint was filed to Kalpanas, the supplier, to get the same checked / repaired. Accordingly 6-8 times service technicians from jagdamba/Samsung had visited and reported that due to the gas leakage / less gas pressure, the cooling effect is not there , Finally the technicians from Jagdamba has taken the Airconditioners for repairing on 19th Dec. 2009. We had written and requested for replacement of Airconditioner as it is under warranty period. Since there is no reply or phone call, after 12 days i.e. on 31st Dec. 2009 we had called Jagadamba but no proper reply / response The next again we called, they asked us to produce the bill for replacement. We had requested them to come and meet our HEAD of the department and also send us a letter stating that the bill of the said airconditionr is required, as the same is with our accounts section of the faculty. There is no reply or action on our request, but we were informed to contact Kalpana Ent. Vadodara for further. Kalpana’s assured that they will send a copy of the bill to them and do the needful.

In the mean time we had filed our complaint TWO times through SAMSUNG (Complaint no. [protected]). But , no proper action taken. they asked us to contact Ahmedabad service centre. Since this case is taking longer time to get solution, we are compel to write to the university / higher authorities for not to deal or recommend the manufacturer./ supplier.
Samsumg failed to maintain the Reputation, because of Very Poor service.
We are looking for an immediate and needful action from your side to put an end of a worst experience we had ever with SAMSUNG.


(Prof. B.V. Kamath)
(office) :[protected]
(M) [protected]

Sir i have bought a 17 inch LCD TFT samsung syncmaster 740NW monitor in december 2009 which have 3 year warrenty

Now monitor's screen is not working properly . I complain to samsung on 5th december . I called Samsung but they are not taking action and customercare tells that your part is pending

Dear Sir,

By mistake I had procured Samsung M3510 on 31/05/09, but there were problems in the set from day one ,it was sent to your Service centre in Noida GNH telecom on 8/06/09, they claimed it has been rectified ,but actually it was not, then again it was sent to your same service centre on 11/09/09 .I asked for the refund of my money but I am running from pillar to post for the same .I was promised by several officials which include Rajesh Ankur & ,Shobit Aggarwal but it did not happen,then I spoke to customer support they told me that I should SPEAK TO Manav Dham ,when I spoke to him he told me that I should contact GNH on 28th of Dec-09 to collect the Ch, but when I spoke to GNH they told me it has not come there are 20,000 refund cases pending in north alone ,when I spoke to Manav he told me today that it will again take time.I should contact Sanjeev or Vivek Katpalaya , I do not know who is the right person. Because every time it is a new person as by that time already the old person whom I had spoke would have left this is the fate of customers in company like Samsung.

I am looking for the refund amount of my Samsung M3510 which is Rs 6500 along with additional amount of Rs 10,000 which I have suffered due to poor support and un availability of my cell.

Thanks & Regards,

Ajay Bhat
Mob. No.[protected],[protected]

I purchased a samsung mobile S 8003 model on last dec 17/ 2009 in tanzania .last week 2/01/2010 no network coverage so ,i given to samsung service centre in trichy vishnu service centre in trichy tamilnadu india .today 7/01/2010 at 10 am i called to service centre regarding my mobile problem they are saying here cant repair . because they dont have software .they are telling you go and get software where you puchase from that country .then why i should purchase samsung mobile .kindly help me .my moblile no [protected]

Dear Sir

I have bought Samsung Corby Txt in the 2nd Week of Dec'09. Since then the battery of the handset would get discharged in maximum 16-18 hrs, when I gave the handset for checking in their authorised Service Center in Rani Bagh,Delhi, after 2 days they said that there is problem with its Mother Board an they would need to replace it , and when I told them that I need the Handset to be replaced as it is the main component only which is not functioning properly, after sometime only some other person from the same Service Center called to say that they have wrongly furnished the information and that my handset is in fine working condition and I can come and pick up my Mobile
After getting my hanset back I observed that the problem of early discharge of battery persists and then I contacted Mr.Ansari, Samsung's Area Sales Manager,who told me to send the Handset to Ramesh Nagar Service center as the Team of Engineers over there was more competent.
After leaving the Handset with them for 3 Days when I called them up I again was told the same story that there is problem with its Mother Board an they would need to replace it , and when I told them that I need the Handset to be replaced as it is the main component only which is not functioning properly, after sometime only some other person from the same Service Center called to say that they have wrongly furnished the information and that my handset is in fine working condition and I can come and pick up my Mobile
I doubt the sincerity and will of Samsung to give me value of my money and I now want Samsung to Refund My Money and Also Pay for the Mental Trauma I have gone Through.
Please Help

Regards

Dr Alok Bhatnagar
[protected]

My mobile got stolen and the model is SGH-F270 and I want this to be tracked. Serial number is IMEI [protected]. Kindly help me in tracing my mobile

Hi,
I have a serious service related issue about your service on washing machines. I have purchased a front load washing machine (Model #: WF8550NHW) in the month of August or September. By Jan 1, 2010 we had shifted to our new apartment in the same building but a different floor. Following are the sequence of events that had happened till today.

1. We had raised a request with Samsung Service Centre to help us shift the washing machine on Dec 30, 2009. The service call was registered.
2. The service agent calls me and mentions that since the shifting is intra-city, I am responsibile for shifting the machine.
3. I took that word and shifted the machine on Jan 2, 2010. After shifting I tried connecting the water inlet pipe but water was leaking from the connector. I had removed the connection at that time itself. Post which I had updated the request with this information on Jan 2, 2010.
4. On Jan 5, 2010 I had called the service agent directly and they say they are going to come by end of day on Jan 5, 2010, which hasnt happened.
5. Today I called twice. In the evening when I tried reaching the call cantre agent's supervisor, the response I get is, they are unable to connect to the supervisor, which I strongly doubt as any call centre works with team manager around when the team is working.

Till today, Jan 6, 2010 the service agent hasn't turned up and what I hear from the service centre is that someone will call you ASAP. I have been calling the service centre toll-free number everyday and today I had called twice (which makes 5 times).

I am thoroughly disappointed with the service, which I had not expected from a company like Samsung who boast of best-in-class service.

Today, Jan 7 2010, the supervisor says they are sorry for the delay and they will try to address the issue immediately. Also, the typical Service Level Agreement is 24 hrs which is due by 4 days.

Regards
Sandhya

I bought Samsung mobile SGH L 700 on 27.07.2009. It lost its display on 10.11.09. I handed over to the nearby Authorized service centre. Vishnu Electronics, Pattabiram st, Thillai nagar, Trichy. Service engineer replied to deliver the mobile within a week. whenever I queried they answer that the mobile would be returned with in a week and the parts not available. they told to deliver mobile on 6.1.10. But when i queried today they reply that 10 days time required for receiving the accesseories. I Lost hope that they return back my mobile.

My details: A.Valavan,20B6 Indiranagar,Thuraiyur Mobile [protected].
Date of purchase: 29.07.2009
Service centre:Vishnu Electronics, Pattabiram st, Thillai nagar, Trichy
Phone[protected]
work order No: 11395
Date of submission: 12.11.2009
Sir kindly suggest for my problem
Thanking you sir

I purchased Samsung Double Door Refridgerator from METRO, yeshwanthpur Bangalore. And now there is some problem with the Refridgerator. Freezer is working but in the down compartment there is no cooling. Yesterday I called up SAMSUNG customer care on[protected] and requested one of the Service Engineers be sent. The customer care has replied that it will be resolveed with in 24 hours but not yet done. Each time I call up they reply that service Engineers will call back with in 30 mins but none has called up till now. Today I called up atleast 5 times and I'm getting the same answer.