Samsung India Complaints & Reviews

Respected sir,
I am Puneet jain,i had bought one samsung mobile (MODEL NO.SGH-J210) DTD.[protected],
it means my mobile is in warranty period, sir i have my mobile bill in which IMEI no.of Mobile Is mentioned.My IMEI no.Is [protected].
when I had gone to the Service Centre(VASHI)-Mr.Manish,and i had also talk to Mr.PRASHANT (MANAGER OF NAVI MUMBAI,SAMSUNG)they are talking me very rudly,and telling that there is no solution of this problem,its not way,if they are opened such a big BRAND,they must have any other solution,it means customer has all the records than why they opened SAMSUNG,If the customer has mobile bill than also they are telling that there is no solution, sir in my mobile my IMEI No.is displaying all [protected],so when i had gone to service centre with my bill than they are telling that bring mobile serial no.which is mentioned on mobile box that i dont have because its a long time from buying date and on back side of my mobile the serial no.has been rubbed due to my mobile problem.Ihad also send email to samsung but from them also there is no reply.i don,t know what rubbish service they are providing.
sir,please reply me soon because by 30th Nov.2009 all the mobile which has invalid IMEI no.has been blocked.so please its a request reply me soon .i am very depressed.

MY MOBILE NO.[protected],[protected],
Mumbai.

I bought a Samsung touch wiz f-480 Mobil on 08/08/09 and his display was gone. So I went to Samsung service center which is in Nasik and informed him about the same.

Then did something and it was working and again in few hours it went blank. Then they asked me to summit the handset as they will need to further investigate.

Now from passed 1 week there is no update for my Mobil where in I informed them that I have my flight on 29th nov and it is very important for me to have my Mobil as I have all my business contacts in it.

Kindly help,
Pankaj

Dear All,

I have been a member with ITBC for over a year now and keep receiving their redundant emails on various offers. I received two gifts delivered at my house last year and hence trusted the system.

I received a call a week ago from Gurbeer who told me I was eligible to receive a Samsung Star handset along with a two nights free package and a Return flight fare free for a payment of 10028 on my credcit card.

I authorized the payment over the IVR and I was informed of my booking ID number.

I was told I may call customer care at Customer Care:[protected]
[protected].

When I contacted these numbers they were not aware of the order and asked me to call after 3 days.

I then wrote on [protected]@indiatodaybookclub.com who keep sending me an auto response message that does not answer any of my queries. This happened even on the response message that I sent a few days ago.

Now 1 week later when I called the customer care number they say their systems are down and cannot trace my package details!!

If there is no way that I get a receipt for the money I paid then this would account to fradulent activity.

I have contacted all response addresses and numbers and have not received a single reply that says you guys are aware of the order!! Hence I would believe that the complaints (More thatn 1000) vested on the internet are true and that ITBC is a fradulent company that does not fulfill all orders.

If the guys at ITBC are watching this then it is about time you guys get your act together or the consumers will get together in bringing about your downfall.

I cannot find a single happy feedback on your company. Try searching your name on google and you will see what I mean.

Still worried customer,
Pawan Deokule.

Every time i feel that iam the best customer of the Samsung. For that I prefer samsung mobiles to our family members and have 4 samsung mobile in our home. But i faced a problem now ........I purchased Samsung Mpower Muzik s379 (CDMA) mobile in June 2009 in BigC opposite to municipal office,Tirupati, A.P. In October 4th my mobile get trouble and i submitted to Samsung Mobile service centre in tirupati, opposite to thyagaraja mandapam, T.K.Street, Tirupati, A.P. on 5th october 2009 till now i.e., 24th november iam not recovered my mobile. Every day the service centre people are post poned when i asked. Iam celebrating 50 days function. so i requesting to the samsung people dont lost my trust on Samsung Brand. I finally requesting you sir kindly needful to me and recover mobile as early as possible

Can some one please provide me Samsung mobile Chairman or CEo mail id .


Ashish
[protected]

Dear Sir,

On the 28th October, 2009 at about 5 p.m. I got a call from my neighbour Mrs. Deepa Nagu (A-203, Ansal Lake View Apartments, Shyamla Hills, Bhopal) that smoke could be seen coming out from my kitchen windows. I was in my office at that time. I requested her to call the fire brigade while I rushed come. On my way, I got more calls from there neighbours, and I requested all to call the fire brigade. When I reached home, a huge crowed had already gathered and a lot of smoke could be seen coming out from under my main door and my kitchen window. I rushed up to open the door but entry was impossible because of the dense smoke. The fire brigade arrived about 20 mins. later. All the glass windows of my sliding aluminium shutters and the glass enclosed windows of the 1st and 2nd floor were broken by the fire men to allow the smoke to escape.

Since the fire brigade personnel did not have any masks, they took a lot of time to enter the apartment and locate the point of smoking. Water pipes were pulled in to my apartment which is on the 2nd floor and the whole flat was flooded with water. The SAMSUNG refrigerator in the kitchen was found to be the cause of burring and smoking. After squirting a lot of water on it, it was pulled out into the hall. The whole process took over an hour.

The police was present on the occasion and were informed by the fire personnel that the fire broke out due to the SAMSUNG refrigerator. The same has been quoted in the FIR.

A lot of people called both the police and the fire brigade. The names of two witnesses who have signed in the FIR are (1) Mrs. Deepa Nagu, (2) Mr. Imran Khan.

Attaching a copy of the FIR. Please help at the earliest.

Thanking you

Jyoti Nagranee
A-303, Ansal Lake View Apartments
Shyamla Hills, Bhopal-01

Ipurchased washing machine of Samsung Make from Laxmi Electronics, Jamnagar.From the day one there is a problem regarding vibration.On complaint to dealer and service station located at Jamnagar initially no person visited from service dept.After that they visited,but did not checked throughly for finding route cause.Finally i wrote a mail to the Ahmedabad Office.They promissed me to resolve my problem withiin a week.

As per their service technician one part of the machine is required to be replaced but after one month no body came to replace the part and also they are not responding on telephone also.

Detail of Dealer:
Laxmi Electronics
G-3/4, Manek Centre,Amber cinema road,Jamnagar
Telefax :[protected]/2533163
Purchase date : 04.02.2008
Model : Samsung Washing M/C
WA80TAL
Sr: WO6152CQ100733L

Dear Sir,

I have purchased a CTV 29" on 06.02.09 and found alignment problem in picture in the month of September and register a complain at Authorized Service Centre situated at Cuttack. Then they took the TV and without solving the problem returned the TV. Again lodged a complaint. Since then I am getting assurance that I will get back my TV in working condition within 2 days. Till now (dt.23.11.09) I am not getting back my TV. They are giving only the assurance not the Television. They are exploiting like anything.
I shall be highly thankful to you for an earlier action on above said matter.

Thanks and regards

Binodini Rout
2nd time Complaint dt. 30.10.09
Model : Cs29Z40MVT
Sl. No. 08453zqb00015v

We had purchased Samsung Microvawe and Samsung TV around 3 years back approximately from Vijay Sales, Kandivali. Last year our microwave stopped working. We called Vijay sales and they sent us a Samsung authorised mechanic. He replaced the front panel of the microwave with the original one from the company. This year too Microvawe has stopped working. This time the mechanic entered out House and said that we will first have to pay Rs 275 for repairing, then only he will touch the microvawe. After inspection, he said that the front panel and the panel board is faulty and both needs to be replaced. He left without even properly closing the back panel of the Microvawe. We paid Rs 275 absoultely for nothing. The mechanic just entered our House, switched on the Microwave, opened the front door and after seeing the glass moving, he said that the front panel and card is not working. Just then to console us, he opened the back panel. Every year we are spending Rs 2000 approximately to keep our Microvawe working. Similary many a times our Samsung TV blanks out. Is the Samsung trying to loot us by giving faulty products? We have Siemens, BPL, Videocone and other company products which are working properly for so many years.

Sir,

I have purchased the above TV from Vivket, Chennai vide bill no.[protected]/dt.2.8.2009 beliving the brand name of Samsung and better post service.

Just after compelting one year, the above said TV got into trouble and made the complaint through Toll free and got the no as referred above.

So far I have the above said TV as toy without any audito as well as video that too hapened in one year due to spare parts is not available. I wrote a letter to to the Country manager through speed post and the letter was received by them on 6.11.2009 and also and also sent a mail. Nothing response from any of the executives and such is the case what for they are monitoring the consumer call for quality purpose. Whever I call over toll free, they said it would complete it in a day or two. As of date, nothing response. Purchased the above said TV for Rs.9600 for working only for one year is very costlier than the other brand. Could you please advise to whom I will have to address the above grienvance for the effective action.

thanks,
J BASKARAN

I had purchased a samsung j210 from classic elctronics from mangalore and in a months time i had the phone restarting problem and gave it to the authorised service centre opp. to platinum theatre and they gave the phone back to me only after one month and 12 days and it had no imei no and they told me that its because its a new board, they are not taking the responsibility to write the imei no and give me.

Hi,
Now it's more then one month Samsung Service center not able to repair the Mobile handset manufactured by them selves. Support & Services from Samsung are pathetic & worst. From Samsung Service center one can expect only polite response but not the services.

I suffered from there pathetic services. Hope after reading this complain people will think of other manufacturer then the Samsung.

My Complain Number : WA[protected]


Rgds,
Jignesh

I have registered a complaint vide request no. [protected] got a call and still no response. I have emailed these guys twice after that and still no response here are the details:

　
I have bought the CAMCORDER S/N 053Y6VKS200146 biggest mistake of my life. There are atleast 20 times I have called up your customer support center for getting a Charger for my Camcorder they have provided me two service center numbers one which is not catering to cams and another only picks the phone on saturday or sunday phone number: [protected] and [protected]. Its been 4 weeks now and I havent got the resolution for this, I need the charger asap as neither customer support nor your service centers are able to help me. And Croma from where i have purchased the charger are also not helping me out either. Please help.

Sir,
I had purchased a Samsung Jet mobile phone on 16/09/2009 bearing IMEI No.[protected]. After one month, suddenly the phone had problems in booting up. I took it to Samsung Service Centre at Shop no. 6, Anandji Laddha Bldg. Lalbaug (E), MUMBAI-12 on 04/11/2009. My work order no is MCL 4456 dated 04th Nov 2009.I was tod it will take two days to flash the mobile phone and load fresh software. But after enquring upon after three days, I was told that the motherboard of the phone has to be replaced. As they did not have the part, they advised me to wait for 15-20 days. Kindly take up the matter with the sevice centre so as to expediate the delivery of the phone. I fail to understand why it takes so much of days to procure the necessary part for as big a company like SAMSUNG. If it is not possible to repair the phone in short time (15 days),then kindly arrange to replace my phone with a new one as soon as possible.

I have purchased samsung C5212 dual GSM+GSM sim mobile on 02/11/09 from Hotspot sector 14 market, Guragon (with proper bill).
From day one, the battery performance is very poor, unit is not able to work for even one day with only max. 1 hr talk time, though speicified is 3 hrs talk time and 250 hrs standby. I use to charge mobile 2-3 times in a day.
I had given my mobile at samsung service centre sector 31, Guragon last tuesday 17/11/09 before this i had given online complaint to samsung on 11/11.
after long followup I got back my mobile on 20/11/09 with changed battery.
But when I used it on 21/11/09 after full recharge, I found no improvement in performance of battery and therefore, once gain gave my mobile set to samsung service centre sector 31 Grugaon.
Now, I am asking them to replace the unit but they are not agreeing, they will again do some time pass and return my mobile in 2-3 days.
Functioning of mobile is ok, features are good, but not able to use due to poor battery power.

Please suggest how to get this problem resolved.

On 11/12/09, upendra singh <[protected]@gmail.com> wrote:
as per offer i have not reciving other product what ever you offer when sell the prodct
Free Round Trip Air Ticket worth upto Rs 7000* now they are asking send 7000/rs draft
i hope indiatodaybookclub cheat us when slling product.pl clear other wise i will go in
consumer forum
pl intimate us on urgent
[protected]
On 9/4/09, upendra singh <[protected]@gmail.com> wrote:
res/sir
today material recived but what ever offer with this mobile not recived recived,
invoice no ora[protected]
order no oga[protected]
geet singh
[protected]

On 8/19/09, Offers <[protected]@intoday.in> wrote:
Samsung mobile phone for
Rs 5999 only

To
geeta

Get Samsung Marine mobile phone worth Rs 7,030 for Rs 5999 only
+
Free 2Nights Holiday for a couple worth Rs 5000
+
Free Round Trip Air Ticket worth upto Rs 7000*

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Excellent Phone with great features.

Samsung Marine Model No. B2100

Features:
Shock, Water and Dust resistant
Water proo[censored]p to 1 meter and 30 minutes
1.8-inch TFT display
1.3-megapixel camera with flash
Bluetooth 2.1 with A2DP
Quad-Band GSM with EDGE connectivity
FM Radio with RDS
7MB internal memory expandable via microSD card


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Offer Price: Rs 5999 only


+
+

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*Conditions apply. *The value of Rs 7000 is based upon the peak fare between New Delhi- Guwahati sector as in August 2008.
*Actual product may differ from images shown*Offer valid till stocks last.
**Rs 499 to apply as order handling & delivery charges over & above the offer price.*

they are cheating to costomer they not supply what ever they showen in picture



--

samsung moblie model no 3110s my mobile new fuilty iam not setified model no 3110s plase replace is handset immeditly iam purecheh is handset date 20/10/2009 same day pormble samsung moblie model no 3110s hang and reboot i am walking 7 day nearset samsung serivce center but handset not repiareble samsung serivce center enginner taik 25 day pcb change samsung moblie india bed serivce is coustomer my mobile no [protected],[protected]

Dear Sir/ Madam,

I had purchased brand new handset (Samsung B519 -CDMA) on 20.09.09 and suddenly on 05.10.09 it was stopped working, there was no display & sound from handset. Hence I submitted faulty handset at M/s. MASTER CARE (Authorized Service Center) on 8.10.09 and even after 45 days has been past my handset is not repaired/ replacement.


I had also called directly to Samsung's Customer Care but there is no response from there.

Please guide me for any suitable action.


With Regards

Manish Suthar
[protected]

Dear All,

I bought a Samsung refrigerator in the first week of August 2009. The unit delivered to us had a dented top door.

Numerous complaints and visits to our house by company executives have yielded nothing. They shamelessly keep saying that we will replace it shortly but to no avail

NEVER BUY SAMSUNG PRODUCTS!!!!!!!!!!!!!!!!!!

PLEASE!!!!!!!!!!!!!!!!

PARAG SHARMA

Dear Sir,

SAMSUNG 17" TFT
My Complaint No. is - [protected]
LCD Model No. – 740N (L)
S. No. – HA17HHBLA00850V



I had purchased a Samsung Monitor. It was not working from 1 ½ months. So I complained to samsung customer care , They sent an engineer to my office. He checked and said that we will repair it in 2-3 days. After Some days second engineer chacked my LCD monitor and send its not working display card. So we changed. Till 1 month they did'nt give me any response.