Samsung India Complaints & Reviews

I have bought a Samsung LCD TV on 04/11/2009 from Vivek Electronics ,Rajaji Nagar ,Bangalore,India .I have called up the Samsung Customer Care for installing(wall mounting) the LCD and nobody has turned up so far .It's amost more than a 2 weeks I am really Frustrated with the Customer Care.If I have to wait for 15 days for a new installation I am really afraid how many days I have wait for a Service Call !!!!.

Please help Us !!!!

Thanks,
Lokesh N Patil
[protected]
[protected]
[protected]

Dr. P. K. Mukherjee,
F-3/2, Satabarsha, Sector 2(A),
Bidhannagar, Durgapur – 713 212.
18/November/2009.

To
The Customer Service Manager,
Samsung India.

Dear Sir,

SUB: Request for replacement of faulty LCD TV.
REF: Model Code: LA26R71BAM/XTL.
Serial No.: 07223ZHQ302380T.
Complaint No.: [protected]

This is for your information that the Samsung LCD TV which I had bought on the 27th of May 2008 from M/s Videoplaza of Muchipara, Durgapur, West Bengal, has developed a serious fault. When the TV set is switched on, it takes about FIFTEEN MINUTES for the video to come on screen while the audio comes on within five seconds.
I had registered a complaint with your customer care department on the 11th of October and was given a complaint No. ([protected]) which I was asked to quote in all my future communications with the company. A person, claiming to be Samsung’s LCD TV technician, turned up on the 13th of October. He removed 16 screws from the back of the TV set, brushed away the dust from the connector cables, put the screws back and charged me Rs 500 (vide Money Receipt No. 2146 dated 13/10/2009). However, the problem still persisted. I called up your customer care department again, quoted the complaint number and told them that the problem had not yet been resolved. They assured me that a service engineer would attend to my problem very soon. Unfortunately, nobody turned up even after 24 hours. I called up your service centre SEVEN times over the next 24 hours and each time they confirmed my address and told me that somebody would come along to install my TV set. Each time I told them that the complaint was not about installation but about the video appearing after 15 minutes. Then I received a call from the executive of a service centre in Salt Lake, Kolkata (about 200 Km from Durgapur) who verified my address and informed me that they had received the service request which should have gone to the service centre in Durgapur. I called up your customer service department again and explained to them that I was a resident of Durgapur in West Bengal and that the service request should go to the service centre in Durgapur instead of the one in Kolkata. I was assured that a service engineer would turn up positively by 8:00pm that day to rectify my problem. But nobody turned up.
Next morning, when I called up your customer service department to enquire about the status of my complaint, I was shocked to learn that people from Samsung’s service centre in Durgapur were apparently not being able to locate my house! So, I called up your service centre in Durgapur directly and was informed that they had not received any service request from your customer service department. Finally, the same technician, who had come on the 13th, turned up the next day and proceeded to perform the same operation that he had performed on the 13th. The result was the same! This time however, he told us that the problem could be solved by “charging software” (quote unquote your technician) at the service centre. But before that, he told us to keep the TV set running for 48 hours non-stop because he believed that the problem would sort itself out in this way. Although I found this suggestion rather far-fetched, I followed his instructions but the problem still remained. After that I took the television set to your service centre in Durgapur where they kept the set for 10 days. They called me up on the 29th saying the problem had been rectified. I went down to your service centre in Durgapur where they charged me Rs 1050 (vide Money Receipt No. 16509 dated 29/10/2009) and brought the TV back. Imagine my horror when I reinstalled the TV and switched it on only to realize that the problem was still there. The video displayed after 15 minutes!
Your service centre was immediately informed and the person who answered the phone refused to believe me initially. But after a few minutes he relented and promised to look into the matter. A week later, a service technician turned up with an electronic component and fitted it to my TV and this time the result was even more pathetic; the video did not appear at all! He mumbled some excuse about mismatched components and refitted the old component back into my TV. The video appeared after a few minutes. The technician left after telling us that we would be hearing from the customer service department shortly. I received a call from your customer service department after about a week and was informed that my TV set would be repaired if I paid Rs 14,000/- (Fourteen Thousand Rupees) to replace a faulty circuit board.
I find this to be highly unacceptable and extremely unbecoming of a company like Samsung. Obviously your service technicians are not capable of handling LCD TV sets and this results in needless harassment of customers. It is, therefore, my request that I be compensated for the time, energy and money that I have spent and the hardships that I have had to endure on that account. It would be very helpful if you could kindly replace the faulty TV set. Please let me know your opinion.
Regards,

Dr. P. K. Mukherjee.

To
The Manager,
Redemption Support Team
Samsung Reebok Kit Offer

Ref. Redemption Code: 8ZUDGT6M

Sub: Incomplete Gift

Sir,

I had purchased one Samsung R418 Laptop on 7th.Sept.’09 and became eligible to get one free Reebok Kit [T-shirt, Sunglasses, Wrist Watch and Reebok Shoes Gift Voucher]. I have done all formalities to get the free gift and have got Redemption code, which is ‘8ZUDGT6M’.

Today I have received the gift pack from DTDC couriers [No:Z00095567, & Ref / File No. 207517], but it contains only two items, one T-shirt and one Wrist Watch. Other two gifts, one Sunglasses and one gift voucher of Rs.3000/- for Reebok Shoe are missing. Please make arrange to send the other two gifts earliest.

Hope you will reply soon.

With thanks,

Subir Kumar Das
13/1, Fakir Chakraborty Lane
P.O. – Beadon Street,
Kolkata – 700006
E-mail ID: [protected]@rediffmail.com
Cell no: [protected]
Date: 18/11/09

On 17th Nov'09, I have lost my SAMSUNG STAR 3G Mobile Phone Model No.:S5603
Mobile SIM has been Blocked , But I want to Block My Mobile Phone, Which should be useless for the person at present using the same.

IMEI No.:-[protected]
Purchase Dt.:01/11/09

Kindly need your help urgently

Dear Sir/Madam,

I have purchased SCH-M569 handset on 06.01.08. Details are as under -

Serial Number - A[protected]
FCC ID - A3LSCHM569
Manufacturing Month - Dec 2008.

I have exhausted the battery, which came along with the original set.

Now, I have been wanting to purchase a fresh battery for this Handset at VARANASI on a chargeable basis for more than last one month, but haven't found any success. As such, My handset is out of function due to batter non availability.

Your 2 authorised service centres at VARANASI have given up on this and said that they will not be able to provide this battery, as Company has stopped supplying this. Also, I have searched everywhere in open market, but of no avail.

My entire work is held up and am taken by surprise that Company has not bothered to make sure Battery's availability of a handset, which is less than a year old.

I request you to kindly revert and ensure me a battery on an urgent note.

I am ready to make payment by any mode -
Cash/Cheque/Online etc.

But, kindly treat it as most urgent.

Thanking you,

Yours sincerely,

Gopal Shukla
C/O Mr. Bhanu Pratap Singh
Plot Number - 144, Lane Number - 7,
Shriramnagar Colony,
PO - Bajardiha,
Near Manduadih Railway Station,
Varanasi (UP)
PIN - 221109.
Phone - [protected]

hello and sorry to be a pain but this is my problem i have had my samsung T220 for one year and now it as gone faulty .i phoned samsung in witch my reference is [protected]

i stayed at home on Thursday i think it was the 5/11/09 my son had to go to the opticians
at 3 pm your Currier came at 3.15 pm no phone call .in witch i tried to get a redelivery to my work address no can do they tell me.but you can take it to dpd at Sheffield so i jump in to my car tuck the T220 and when i got there the man says we can not take the parcel it as to be picked up from your home.

I leave home at 8 am get back home at 8 pm so this is becoming a bit of a pain as were out at work.
i spoke to a chap called fin on Friday evening and he was very help full .but he could only help me if i phoned back Monday.

so i phoned back on monday in witch the chap i spoke to said there is no one called finn so he would try had help me get the T220 BACK to you so you can bend it.

in witch he would pass it on to some one hire up and they would give me a call today .tuesay no call so i phoned you and the next chap says it could take up to 5 working days

because we thousends of repairs to do
in witch i say well can i send it to you recorded delivery and you refund me no he says and puts the phone down.

not plaesed at all mr lee hopkinson

I would like to inform you that at the time of purchase of Mobile phone, there was a scratch card offer for gift item. Assuming that it is a gift I have taken the bill in the name of my daughter mentioning her pet name as K. Pooja instead of original name K. Bhagyalakshmi. After a long time, instead of gift I have received a crossed Cheque no. 005508 dated 10.10.2009 for Rs.250/- in the name of K. Pooja. Since she is a minor, I don’t have any account in her name.
So please let me know a procedure to get the cheque in the new name of K. Meenakshi, M/o. K. Pooja (alias) Bhagyalakshmi.

On hearing from you, the cheque will be sent back.
Early reply will be appreciated.

Hi,

I bought the phone(Samsung Star) from UniverCell, BesantNagar, Chennai on 22/08/2009. The touch screen stopped working within one month of purchase & I brought the phone back to the Showroom(UniverCell, BesantNagar) on 6/10/2009.

They have promised to sent it to the Service Center and get it corrected within a week. I have been continuously asking UniverCell guys regarding the status and they were telling that the phone is still with the Service Center. (The UniverCell executives were not at all cooperative and were trying to wash hands by putting the blame on the Service Center. Sorry to say, but this was one of the worst experiences that I ever had after purchasing such an expensive Gadget. I had to literally fight with them many times to get it done.) Finally after about One and Half months, they gave me a call telling that the phone is back from the Service Center.

Yesterday(15/11/2009) we went to the UniverCell showroom, BesantNagar to collect the phone. Seeing the phone I found that the back cover is badly scratched. (The back cover that I gave was pretty new and it did not have any scratches.) I asked them for the reason and again I got the same answer (problem with the Service Center.) The UniverCell staffs were so irresponsible that they were not ready to get me the correct spare. I am totally disappointed and frustrated with this response. After waiting for One and half months, I am getting a damaged piece. I did not collect the piece since I don’t want to use an old looking phone after spending nearly 10,000 rupees.

Please advise me what has to be done to resolve the issue and to get back my phone in a good shape.

Thanks
Jagadeesh

Dear Sir/ Madam,
I have purchased one mobile Samsung W-619 on 16.02.09 from S. H. Mumtazuddin Time ( P ) Ltd vide invoice no 56472 in the name of Ritesh Raman Sinha .

I was facing problem with screen of mobile then i contacted Samsung Garia Center on 27.09.09 and they have given commitment that with this kind of problem we are changing mobile set or we will return full amount ... but it will take minimum 15 days ..then i deposited my mobile at garia service center and they have given me one receipt ( attached with this compalin ) .. then when i contacted after 15 days they told us that now the process is going on and because it will be replaced or money return it is taking time for approval and . I have called many times to Goria Service Center as well as Service Manager Mr Rahman who is taking care for that perticular region for my mobile ... but no satisfactory reply was received to me. I am contacting from last 45 days but still not satisfactory reply is got from any one ......... I have completed all the formalities within the time. Please take necessary action in the matter. My mobile Sr. No is FA9CCB22

My Mobile No is [protected]

I have deposit my samsung mobile SGH-E840 to jodhpur service center on
Date:[protected]
Sl/No. R8XQ293327V
Under Complain: Display Problem
MR. Narendar (service incharge)
Every day they ask me that i will get my mobile tommarow and there is no response till date.Today he said to me that there is an another customer's mobile in our service center they exchange that plate from customer's mobile to my mobile and after two three days they returned me. And they tell to that customer that his mobile plate is defected.

Your company is World Wide Fame Company. But in jodhpur i did'nt get any response. And your employees talk to me in this way than how can i trust on your company or on your company products.
Take a strict action against your employes...

your early action will be highly appreciated
Warm Regards
Shrestha Chamaria
B-63 Krishna Nagar, Pali Road
Jodhpur (rajasthan)
+91-[protected]

I had lodged a complaint on 31st oct 09,with call center-Complaint No.[protected].
The service engineer came on 2nd and changed the timer & condenser for 500/.Plus service charges 300/
The refrigerator stopped workin the next day.
On repeteive complaints to call centre i was told that the defrost heater has to be replaced.The part was not available in Bangalore & has to be got fr Delhi.
Even after 16 days of complaint the service centre has not sent the part/engineer..They did not even hav the curtsy to call and tell us the status.
There is no use buing a product if the service and spares cannot be provided in a city like Bangalore.
I am very dissapointed with Samsung India Electronics.

I hope this forum takes strict action against the service centre(who's phone never work),& who's engineers change parts on trial basis.
I thus wish to report on deficit sevice of Samsun India-BTM Layout-Bangalore

Dear Sir/Mam

This matter is posted only after a being frustrated from Samsung service center (hoping this can help me)

I bought a samsung GT-3500MSAINS YEAR OF MFG JUNE 2009 from Shreeji Fones 4, Ram niwas M.G road near reliance web world Naupada Thane(W) 400602 on 27/08/09 Tax Invoice no : 26074 Using the phone for 40 Days, it never switches on again, hanging. After visiting to the Sansung Authorised Service center they ask me to come after 10 to 12 days as the cell phone is dead and they do not have spare parts and it will take 10 to 12 days for that after visiting the service center on 20th of october a surprise was awaiting for me it was that your handset canot be repaired nor we can give you the replacement what to be done is that we will give you REFUND that will also take 20 to 25 days the date which My Refund case no is BDC 121009 . There afer when i visited service center to know the status of the payment i was again surprise to know that it was still waiting for the approval THE THANE SAMSUND SERVICE CENTER which is managed by Micro services is the worst mangement and very well UNORGANISED center ever seen till today. I Request you to take this matter very strickliy I fell sorry for my self that why i have gone for SANGUNG handset . hoping that you will solve this matter at the earliest thats the reason iam sending you this mail

Thanking You
With Regards
Sadiq Asadi
We sincierly request you and the company to take serious action against the Matter

sir,
i am using this model since august 2008 and i am facing this problem from last 2 to 3 days .Though i had to repair this mobile last few months back regarding its connector n sliding problem.Now the problem is that i am not able play any music from the music player directly,though it is possible from gallary to tracks and then play...so sir i just want to know is there any way to format it with the help of pc suit disk or any other procedure to sort out this problem.

this is to inform u that i amit purchased s3500 set on 24/08/09 from shri ram communicatoin , N.I.T FARIDABAD.and at of the september there was a problem in the cell that it didn't get started. then i gave it to samsung care they kept the set for one month and returned it to me on 4 november and now there is again the same problem in cell.so what should i do now? i can't give the cell again for one month.
plzz help me sir.
thanking you

A have purchased new mobile set in May-09. This set became dead on 12 Oct-09. Deposited to Samsung repair Centre on 13th Oct-09 with receipt WA[protected]. I have been regularly checking for the set but set was not returned. Complained to Samsung Support unit but was informed that the set will be returned to me in a day or two . This date also has passed 10 days ago. No reply from their repair centre. I am approaching you for the suitable action against Samsung and getting my set back in working condition. I have lost all my faith in the company. Please do something. Thanks, Prakash Chand ( Mobile [protected]).

hi,
I purchased the samsung star touch mobile phone in june this year eventually the phone stopped working by 20/9/09 as it was shutting down again and again on its own so i went to your service centre located in nehru place delhi on 23/9/09.

there i was attended by Mr.Santosh as front desk,he inspected the cell phone and said that case it may take around a weeks time to get it repaired.

I went to the service centre after almost 10 days and there at the delivery counter i was told by the lady there that the case will be forwarded to higher department as either i will get a refund or replacemnt for the phone.

so i waited around 15 days more and i called the service centre on[protected] to know the status of the case where my call was attended by Mr.Rahul Vohra and he told me that i will be called back by his senior Mr.Nishant and i am still waiting for his call.

so again after waiting for almost 2 more weeks i went to your service centre again where i met Mr.mukesh and he told mw that case was not forwarded yet for the clearence and he will be doing it then and time fram egiven to me is again of around 10-15 days more.

now its almost 2 months now and still the case is pending which shows the poor customer service and the incapabilities of the people,

as a custtomer i expect that people should take ownership of the cases.

I have purchased a Ultra Slim CTV on[protected] from Talwar Electronics, Panipat. In the month of September 2009 certain problem related to its electric part inside the TV arises and i have lodged complaint via telephone on 19-Sept-2009 vide BP no [protected]. Till date the service centre is not able to confirm proper condition of the TV to me. I have made various calls and personaly visited the place too. I am very sorry to say that a big company like Samsung is providing a third class Service Centre.

I have a samsung mobile, modle no SGH - X 660 . In 2004 i buy it from a mobile shop of kalna where i lived , Breaking the seal i saw there was no any cord or softwere. Then i reached in to the shop seller asured me to bring me a cord and softwere. then i go back to the home. And then i took severl picture of my doughter . But until today the seller not bring me those goods . Many seller and mobile repaier told me they can but in field they can not bring me the cord or softwere.I can not sell the mobile because of the my daughter 's picture. Please take action immediately. U ar a reputable company . I am a Teacher. My Full Address...... Abhijit Banerjee
Nirjhar Smrity, Kalitala, Kalna, P.o.-Kalna, Dist - Burdwan, W.B. 713409, Phone no --[protected],[protected], [protected].,,

I have purchased SAMSUNG GT-S3310 on 09-11-09. When i connect it to PC through USB data cable for internet access purpose, internet shows CONNECTED and also shows SPEED of 115.2 KBPS but when i want to open a website, then it shows that the page can not be loaded, PLEASE TRY AGAIN. It is for each and every website at any time. Is it MOBILE-PC compatibility problem OR internet service provider problem OR some other problem. In short, i can access internet on my MOBILE but not on PC (however, shows CONNECTED and SPEED of 115.2 kbps also). I m using AIRTEL 395 PLAN for net. Please solve my problem, i am very upset. I am from hingonia, jaipur (RAJ.). Pin-code: 303328. Contact no.-[protected], [protected], [protected].

Dear Sir,

I had registered a complaint to the Samsung call centre (complaint number [protected]) in end September for my Samsung Washing machine. The engineer who came asked us to get the body of the machine changed and we agreed to the same. Since then we have not got any response from Samsung inspite of innumerable calls and emails. We once got to speak to one Mr Narender Choudhry at their Service Centre who promised to come back. It is now more than a month and we have not heard from him.

Ninety percent of the times, nobody picks up the phone at the Service Centre.

I am really fed up with Samsung which carries out such a high profile marketing campaign and would like to caustion all about the pathetic service levels of Samsung.

Regards
Deep Agarwal