Samsung India Complaints & Reviews

Dear Sir

I have bought Samsung Corby Txt in the 2nd Week of Dec'09. Since then the battery of the handset would get discharged in maximum 16-18 hrs, when I gave the handset for checking in their authorised Service Center in Rani Bagh,Delhi, after 2 days they said that there is problem with its Mother Board an they would need to replace it , and when I told them that I need the Handset to be replaced as it is the main component only which is not functioning properly, after sometime only some other person from the same Service Center called to say that they have wrongly furnished the information and that my handset is in fine working condition and I can come and pick up my Mobile
After getting my hanset back I observed that the problem of early discharge of battery persists and then I contacted Mr.Ansari, Samsung's Area Sales Manager,who told me to send the Handset to Ramesh Nagar Service center as the Team of Engineers over there was more competent.
After leaving the Handset with them for 3 Days when I called them up I again was told the same story that there is problem with its Mother Board an they would need to replace it , and when I told them that I need the Handset to be replaced as it is the main component only which is not functioning properly, after sometime only some other person from the same Service Center called to say that they have wrongly furnished the information and that my handset is in fine working condition and I can come and pick up my Mobile
I doubt the sincerity and will of Samsung to give me value of my money and I now want Samsung to Refund My Money and Also Pay for the Mental Trauma I have gone Through.
Please Help

Regards

Dr Alok Bhatnagar
[protected]

My mobile got stolen and the model is SGH-F270 and I want this to be tracked. Serial number is IMEI [protected]. Kindly help me in tracing my mobile

Hi,
I have a serious service related issue about your service on washing machines. I have purchased a front load washing machine (Model #: WF8550NHW) in the month of August or September. By Jan 1, 2010 we had shifted to our new apartment in the same building but a different floor. Following are the sequence of events that had happened till today.

1. We had raised a request with Samsung Service Centre to help us shift the washing machine on Dec 30, 2009. The service call was registered.
2. The service agent calls me and mentions that since the shifting is intra-city, I am responsibile for shifting the machine.
3. I took that word and shifted the machine on Jan 2, 2010. After shifting I tried connecting the water inlet pipe but water was leaking from the connector. I had removed the connection at that time itself. Post which I had updated the request with this information on Jan 2, 2010.
4. On Jan 5, 2010 I had called the service agent directly and they say they are going to come by end of day on Jan 5, 2010, which hasnt happened.
5. Today I called twice. In the evening when I tried reaching the call cantre agent's supervisor, the response I get is, they are unable to connect to the supervisor, which I strongly doubt as any call centre works with team manager around when the team is working.

Till today, Jan 6, 2010 the service agent hasn't turned up and what I hear from the service centre is that someone will call you ASAP. I have been calling the service centre toll-free number everyday and today I had called twice (which makes 5 times).

I am thoroughly disappointed with the service, which I had not expected from a company like Samsung who boast of best-in-class service.

Today, Jan 7 2010, the supervisor says they are sorry for the delay and they will try to address the issue immediately. Also, the typical Service Level Agreement is 24 hrs which is due by 4 days.

Regards
Sandhya

I bought Samsung mobile SGH L 700 on 27.07.2009. It lost its display on 10.11.09. I handed over to the nearby Authorized service centre. Vishnu Electronics, Pattabiram st, Thillai nagar, Trichy. Service engineer replied to deliver the mobile within a week. whenever I queried they answer that the mobile would be returned with in a week and the parts not available. they told to deliver mobile on 6.1.10. But when i queried today they reply that 10 days time required for receiving the accesseories. I Lost hope that they return back my mobile.

My details: A.Valavan,20B6 Indiranagar,Thuraiyur Mobile [protected].
Date of purchase: 29.07.2009
Service centre:Vishnu Electronics, Pattabiram st, Thillai nagar, Trichy
Phone[protected]
work order No: 11395
Date of submission: 12.11.2009
Sir kindly suggest for my problem
Thanking you sir

I purchased Samsung Double Door Refridgerator from METRO, yeshwanthpur Bangalore. And now there is some problem with the Refridgerator. Freezer is working but in the down compartment there is no cooling. Yesterday I called up SAMSUNG customer care on[protected] and requested one of the Service Engineers be sent. The customer care has replied that it will be resolveed with in 24 hours but not yet done. Each time I call up they reply that service Engineers will call back with in 30 mins but none has called up till now. Today I called up atleast 5 times and I'm getting the same answer.

Dear sir

My complaint has been registered wit BP No. [protected].

I would like to submit that my micro-oven was not working. Everything was functioning properly, ie. starting from swithching on to rotation of the table. But it was not being able to heat. The complaint was registered on 18.12.2009.

A mechanic turned up on 22.12.2009. But when he switched on the micro-oven, smoke appeared. He told that the that the transformer had burnt. However, he disagreed that that the same got burnt while he was operating. He insisted that the same was not due to his mistake/ operation.

Since we were to go out of station, we requested for not sending any person for few days.

After we came back, we called for redressal on 02.01.2010 again. But nobody has yet turned up, though it was promised that the complaint will be attened within 24 hours.

Subsequently, again we called on 05.01.2010, with same kind of promise.

We would request you to kindly take neceesary action for the following:

a) The micro-oven is repaired at the earliest.

b) We are not made to pay for the damages due to which smoke came out due to faulty operation by the attending mechanic on 22.12.09

Hope for the best of services as per the expectations from a reputed company such as SAMSUNG.

I HAVE SAMSUNG WASHING MACHINE P1053
I AM STRUGGLING TO GET MY MACHINE REPAIRED . THE DRAIN PUMP ASSEMBLY IS REQUIRED TO BE REPLACED . AS PER TECHNICIAN IT IS NOT AVAILABLE. IN FACT AS PER HIM MODEL IS DISCONTINUED . NOW THE DRAIN PUMP/ MOTOR IS ALSO NOT IN STOCK. THIS IS VERY DEPRESSING. I WENT FOR SAMSUNG ONLY BECAUSE OF BACKUP SERVICES . IT SEEMS NOW THAT MERELY IN 3 YEARS THE MACHINE IS GONE USELESS.

IS THERE ANY REMEDY TO THIS . HOW CAN A COMPANY SIMPLY STOP PROVIDING SPARES.

Hello,

My name is Hitesh Shah and am a resident of Chembur, Mumbai. I had purchased a Samsung Guru E1410 mobile for myself on 22.08.2009 from The Mobile Store, Ghatkopar, Mumbai. The IMEI number of the mobile is [protected].

I have been facing a problem of very poor and pathetic network connectivity on my handset. I had approached your Service Centre at Jameson Telecom Services, Rajashree Plaza, Unit No. 105, 1st, Ghatkopar for the same on 09.10.2009 and got it back after 20 days, but even then the issue was not resolved. I had personally met the Manager Mr. Feroz of the service center, who claims that the motherboard of the mobile was changed and I need to try some other service provider. Keeping faith in his advice, I tried various operators like Vodafone, Docomo and Airtel, but I was facing the same problem with all providers. So I had resubmitted my piece for service on 22.12.2009 and have not received it till now. I have problems with also its GPRS connectivity.

If this is the kind of service i get during my warranty period, which amounts to almost no service at all, and the lousy attitude of the service center, whom I had told to entirely replace my piece and give me a new one, I feel I have no other option than to escalate this issue.

I would need a final solution to this issue within 2 working days from today, failing which I would be forced to approach the Consumer bodies to get my issue resolved. I don't feel I would need to take such harsh steps and looking out to amicably solve this issue. I would repeat, I wish to have the piece exchanged entirely and to get a new piece in its replacement, else, I would have no other option left and will be forced to take strict actions, both against the company and also against the service center.

For any further clarifications/ talks, you may feel free to call me on[protected].

Dear Sir

I have purchased Samsung Mobile Model SGH j150 at local dealer
Varalaxmi Enterprises On 9.5.09.

after using hardly 3 months I have faced the problem being hand set
hanging when I approached a local service centre He kept a mobile
with him nearly one & half month afterwords he told me that there is
a problem with motherboard we have to get it from HO. After repeated followup finally I got my mobile after three months.
Further when I received my mobile I found that the mobile is giving
trouble (not charging) I have taken the same to the service centre
& he promised me to give it back within 4 days, now from 21.12.09 to till date I am not able to get my mobile back. Every day I am
getting some or the other reasons.

I have tried to speak with the owner of service centre but his mobile
will be always switched off. I think they are in the service of making
people fool.

coz of such service providers the company like samsung is getting
blamed.

Hope I will get my mobile very soon otherwise I will have to go to consumer court coz I have not used my mobile even 2 months also.

Please help me out
Address of Service Centre
Gajanan Associates
Authorised Samsung Service Centre,
Gadagkar Complex,
Opp. Ramesh Bhavan
Keshwapur
HUBLI
Mr.Athani - proprietor

My work order No.1151 dt 21.12.2009

Hi,

I have a samsung star and its touch screen stops working. I took the phone to the Customer service center they kept the phone for 3 days and then they returned. Touch screen was still not working. So I took the phone again they told me that I was using a MicroSD HC card which is not supported by the phone(Which I later confirmed that it is supported.). Then I used the phone without memory card but touch screen was still not working. Then I went again to the Customer service center they again kept the phone for 3 days and then they returned. Still it wasnt working then he said that my SIM Card was not working and that was causing the problem. I tried with few other SIM cards but still the problem persist. Then I decided to contact Samsung directly over their website. I send them 3 mails in 15 day interval but I didn't get any fruitful response. All they replied was that they are forwarding my request to concern department and that department will contact me.

I have called them atleast 10 times but they don't seem help at all.
Its been 1 month since my last mail to them and they have not contacted me yet.

My phone is not working since last 2 1/2 months.

How do I get resolve my problem. Neither samsung Customer Service center nor samsung online help is able to solve the problem.

Can you help me.

Thank you in advance.

Dear Sir,

I purchased DVD from SAMSUNG INIDIA model no. DVD-P4600/XTL with Serial No. 92636CBP100006H for Rs 2400/- last 2 Years ago and it is not working due to failure of its lens to read CDs DVDs. Then I handed over it to nearest service centre of SAMSUNG in Karimnagar of A.P. on dated[protected] for repair.

The Service Center of SAMSUNG, Karimnagar said that, the lence and other parts are not supplied of the model concerned from SAMSUNG INDIA LTD. and they could not able to repair it.

So, the device is no use of any thing. and I thought that the company SAMSUNG INDIA is a FRAUD COMPANY and I demand to action on it.

CHAKRADHAR KOTA
[protected]
[protected]@yahoo.co.in

Sorry the date in my previous complain I did not mention so I am sending once again.

I lost my mobile having IEMI number: [protected]. I lost it today (02.01.2010 )around 1.10 pm. My phone number is [protected]. Kindly help me out in tracing my mobile. I want to track and punish the culprit. I shall be very grateful to you if yu help me search my mobile and thus catch and get the culprit punished.

Dear Sir / Madam,
I Sibasis Patra, bought a samsung phone GT-S8003(samsung JET) on 29.11.2009 i had some major problem with the phone(display turned blue), so, i submitted my phone on Samsung Service Center on 22.12.2009 (SPRIMON TECHNOLOGIES,PLOT NO-100,SAHEED NAGAR,BHUBNESWAR,ORISSA) it was told that my phone will be repaired with in 7 days but now it has been near about 2 WEEKS but i have not got my phone back.i have visited this service center 4 times and call them 8 times but i have not got any response from then.they keep on saying me that you would get it within 2-3 days but i havent got my phone till now.so please make note of this issue for which i would be thankful to you.
Please take the suitable action on this concern as i m facing so many problem.

Sibasis Patra
[protected]
[protected]

My dvd writer or ROm is not recognising empty DVDs.They are being shown as full.May i know the reason?Is this the fault of hardware?

Sir/Madam,

1. I bought Samsung mobile phone model SCH-W299 from your dealer m/s. Digital World, Sardarpura, Jodhpur for my personal use on 08.07.2009.

2. There were lot of Chinese models available in the shop which would have costed me only 1/6th of the price what i had paid for the above said handset.

3. One fine morning the handset became unservicable.

4. The hand set was sent to your authorised service centre at C-9, Panchwati Colony, Jodhpur.

5. Work order no. [protected] dated 02.12.2009.

6. In last 20 days inumerable visits/enquiries has been made to check the status of the hand set.

7. After all this mental torture, I could speak to Mr. Anil Gupta on 21.12.2009 on his mobile no. [protected].

8. I am utterly surpirised that the managers of a company like SAMSUNG doesn't have satisfactory answers or solutions of the problem of a consumer.

9. How does the company expects that the consumer would do without a moblie hand set which has become our life lines today for more than 30 days???

10. And the agony doesn't stop here as I don't know when will I see the face of it.

11. I need answers to few questions from the company, Was it a mistake to rely on a brand then the local chinese hand sets or was it a mistake to bank on the Samsung name keeping other brands aside????

Hope somebody in the service organisation will look into it and respond.

Regards

Complaint against Mr. Anish Owner of Gems Electronics, Near sarvesh Hall, Dombivali East. Dist: Thane, Pin 421201,mobile no. [protected].

Inspite of making full one time payment for the combo offer of LED Six series 40 inches+ 22 inches LCD, only LED 40 inches was delivered after continuous follow up of 20 days. And LCD of 22 inches is still not delivered after 3 months. every day he gives excuses that he will give in 2 to 3 days.It is causing a lot of mental tension as he avoiding giving the delivery, the same model is locally available.

If he unable to give the delivery why is he not refunding the cash + interest for 3 months

You are requested to please look into this matter and instruct him accordingly.

To,
The Officer IN- Charge

Subject: Mobile Handset lost

Reference: - GDER No.- 1491, Baguiati Police Station,Dist- North 24 Parganas Kolkata- 700 059. Dated – 21/12/2009

Dear Sir,

This is to inform you that the above is the reference of my lost handset. I also had mobile tracker activated in my cell (Samsung Guru 1100, IMEI - "[protected]") & I got the information of the two numbers of IDEA, which has been inserted, in my mobile with the help of the tracker. Those nos. are [protected] & [protected]. Continuously we are receiving sms from the no, - [protected]. So I request you to get the mobile phone back to me at earliest by the help of the information that I am providing & it will also help to get the detail information regarding the lost handset.

I would request you to get my handset back to me as soon as possible. Because it was an important no. to me & many important data was stored in that mobile.

I will expect your full cooperation on this matter.

Detail description of the Mobile Handset lost:

Mobile Model No: Samsung Guru 1100
IMEI No: [protected]
Mobile No: [protected]
Colour: Black
Date of purchase: 19/10/2009

I am looking forward toward your assistance.

Thanking you.
Yours faithfully,

Biplob Kumar Saha
Rony Apartment, Flat No- G4,
151, Shyam Nagar Road,
Kolkata- 700 055.
Date: 31/12/2009

I have purchased a samsung microwave from XCITE,pune and till date the starter kit is not delivered to me.Moreover when i am asking them regarding the same they are saying it will take another weeks time for the same as samung is not delivering starter kits to the same.they should have told me the same when i was purchasing the product but just to sell the product nobody has given me this information at that time.If this is the quality of service i am getting even before using the product what can i expect if i facing the problem.

Please help me in the same.
Jyotis
[protected]

sir
The My Samsung TV(samsung super horn) has gone to dead position. Suddenly it stopped producing any video or audio out put. An immediate attention required ,but company not attending it saying it being an old tv,its IC might not be available


tv not working and company not attending it saying it being an old tv,its IC might not be available
SC Thapliyal

Dear Sir, Ihad complained about the defective DVD on 28th of November 2009 vide BP No. [protected].
this call was attended the same day and I was told that some part has been damaged and it would cost me Rs 700/- including service charges.I asked him to do so.HE TOLD ME THAT THIS PART IS NOT AVAILABLE AND HE WOULD ARRANGE FOR THE PART AND REPAIR THE DVD BY MONDAY THE 30TH OF NOVEMBER2009. I AGREED. BUT THEY DID NOT COME AND THEN AFTER SOME DAYS THEY STILL DID NOT COME SO I CALLED THEM UP AND THEY REPAIRED THE DVD ON THE 9TH OF DEC'2009 WITHOUT REPLACING ANY PARTS. AGAIN THE DVD DEVELOPED THE SAME DEFECT NEXT WEEK AND I COMPLAINED ON THE 19TH OF DECEMBER. THIS CALL WAS ATTENDED AND MY FATHER WAS TOLD THAT "TWO "PARTS HAVE BEEN DAMAGED AND WOULD COST AROUND Rs1500/-. THEN ON MONDAY THE 21st I WAS CALLED UP AGAIN AND TOLD THE SAME THING. WHEN I REFUSED TO HAVE IT REPLACED THEY CANCELED MY COMPLAIN ON 22nd.THEY ARE HARASSING ME AND ARE COERCING ME TO SPEND MORE MONEY.
THE DEFECT HAS BEEN AGGRAVATED BY THEIR REPAIR FOR WHICH THEY CHARGED ME Rs220/-
SIR, I SEEK JUSTICE AND PRAY TO YOU TO KINDLY BRING THESE COMPANIES TO JUSTICE AND STOP THEM FROM CHEATING THE CUSTOMERS WHO PAY MONEY THROUGH THEIR NOSE AND STILL DO NOT GET PROPER AFTER SALES SERVICE