Samsung India Complaints & Reviews

I have a Samsung PDP TV: Model No.-PS42C91HM/XTL, Serial No.-07123ZEP900380D. There was a problem with the speakers of the TV and it is not producing any output So, I called samsung customer care and they told that the engineer will visit within 3 working days. But, they sent there technician after 3 follow up repeated calls. The technician observed the TV and I was told that there is a problem with the main board of the TV and it needs to be replaced and you will be informed about the cost and the estimated date of replacement. But, again there wasn't any response from the service center and when I called them they told me that as your model is outdated so the company doesn't have the replacement part and your TV will be replaced within 10 days. But, again there wasn't any response from their side. And, I have to call them to ask the status of my replacement. I call them after every 3-4 days to know about the complaint's status as they every time say that your TV will be replaced within 3 days as its has been dispatched from our side. They are just passing on the days and there is no response from there side either. So, now I am really frustrated by the Samsung after sales services and there delay in complaint undertaking. It seems that they are not interested in the after sales services and they focus only on the sale of products. Now, I am very much reluctant to this company and want an immediate response or else I will file a legal complaint against the company in the consumer courts of India if they act in the same manner.

BP No./Complaint No.- [protected]

Pravin Kumar Bansal
[protected]
[protected]@rediffmail.com

Hi,

I have bought the Samsung Syncmaster a year back and now it is not powering one. I had lodged a complaint with the customer care "COMPLAINT NUMBER-[protected]" upon which the service engineer came home and checked the monitor. He checked the bill and accepted the monitor was under warranty but somehow he was unable to repair the monitor as he said the part which had to be replaced, was "out of stock".

I never heard back from Samsung on this and when I called to inquire, they told me that complain has been closed, with no valid number. I had to travel abroad for around 4-5 months, which I informed them. They said that they will surely resolve the issue when I am back.

Now when I am back, unfortunately due to the relocation of house, I lost the bill. Called Samsung to get the problem fixed, and they have a policy that to claim warranty, I need to produce bill. When the service engineer had checked the monitor just 6 months back and confirmed 2.5 years of warranty left, what is the logic of asking the bill again? Since I do not have the bill with me, that does not mean I am not eligible of claiming warranty. I have paid for it. Moreover, warranty is of 3 years and I still have the box of the monitor which shows the manufacture date of 2010. If Samsung had the authenticity to give service to it's customer they have a logical proof of the box. The monitor was manufactured in 2010.

Kindly advice.

dear sir/ mam my name is vikash yadav i bought a mobile phone of SAMSUNG from SPICE HOT SPOT on 25/10/2011. the name of the handset is GT- I9003 the problem is that the phone got a hanging problem by the second day means( 26/10/2011). I i went to hot spot center witch is in YUSUF SARAY NEW DELHI on27/10/2011. They told me that don't worry we will issue a DOA code and give u a new handset. but after 2 days they call me and told me sorry sir its a software problem only so that we cant give u a new handset u need to go to the SAMSUNG SERVICE CENTER and they also give e the wrong address after facing so many problems i summited my phone in SAMSUNG SERVICE CENTER WITCH IS IN KALKA JI on 02/11/2011. Now they are telling me that its a hardware problem. when i tell them that the hot spot employees were telling me that if they will found a hardwere problem then they will change your handset.then they told me that yes sir we could issue a new phone but with in 4 days. and i called so many times at SAMSUNG CONTACT CENTER they also pick the call they did not give me the wright solution they just tell me every day sir u will recive a call from our side but i did not get any call from samsung now i am very farustated by samsung services pls help me i follow all the steps witch they told me after that also i am faceing this same problem. I bought this handset by name of shabeena kahn ( my name is vikash yadav . my mail id is [protected]@gmail.com. my contact no. is [protected] .

I purchased a samsung dvd player model c-370 depend on the brand name that is samaung and the features of this madel, only a month ago. But this is a bitter experience because of features is not match with the product.My complain against samsung product, dealer"s sales boy and the customer care.I will never go with the samsung product. I want to share this experince with my relatives and frainds.

Sir , I have a Samsung Champ 3303 cam and a Samsung Wave 575 mobile handsets.
the champ get problem of mic and repaired about 3 times in warranty. now it has sound and OS problem because of motherboard is faulty now.
i had submitted the champ in Samsung customer care(Global communications [protected]) in Baramati city. which invoice no is 7287. Now
for about 15 days are passed and still the guys at customer care says the company send a motherboard of different champ model and refuse to give me my handset and when asked for why they used bad words (gandi galiya di) .
Now at the same time when i given the champ to service station i purchased a Wave 575 from Hi-tech Mobile (Reseller Sadik [protected]) Deccan Pune City
and i get and factory defected piece (IMEI- [protected]) which has a vibration problem which i given back after 5 days to reseller from whom i have purchased it which get get replaced by Samsung care Pune witin 5 days so please help me my cell is [protected] / [protected](Madhur bhilare Baramati)

One of the knobs of my washing machine has broken regarding which i registered a complaint on 12/10/2011 my complaint no. is [protected]. On 13/10/2011 a mechanic came and he replaced the knob and the new nob was of another model which could not fit properly. He assured that he will replace it within a week, but only after two days the new knob stopped working. Thereafter, i complained several times on[protected] but it seems only wrong assurance is being given and no one has turned up.
barun kumar jha, hanuman nagar colony, stadium road madhubani mobile no. [protected]

I purchase 1 pic samsung galaxy y in gorakhpur date 24/10/11ia user manual is not find in box i contact your toll free no to Mr mukesh he suggest me to download user manual from your website.
but this is not fare first i purchase your product
then i down load user manual print out 115 page after this i use properly your product

sir i have samsung mobile chat bt c3222 duel sim phone, which is giving me so much problem, i gave it 7 to 8 time to samsung service station but every time set starts new problem, within a 3 month of my purchase my handset is pass 2 months in service station, now i am fed up from the all the excuses of the company, i want to take my money back from company, will you plz help me to sought out this problem , i shall be very thankful for that

we have purchased a samsung washing machine from girias mysore road bangalore, they have given us a damage peice and we have complaint to call center and they have submitted a service engineer and he told that this damage is occured from transporting and ask to girias and we asked to girias but they are not responding so i think the girias is the worst show room in bangalore

I have purchased one Samsung washing machine model 85ASO Srl. No 5ZCB301063 fully automatic on 26th Oct 2011. They told me next day installation and Demo will be done by company Engg. After several reminders to your service centre Barrackpore, 24 Pargonas (North) West Bengal, engg. till not come for installation and demo. On calling to your service centre, firstly they have told "Your call not yet booked". When I strongly protested them that call booked by M/s Echo Electronics, Kancharapara, 24 PGS (N) West Bengal from where washing machine has been purchased, then they told very soon our engg will visit your home. After elapsed of eleven days neither your engg came to my house to install the washing machine nor any phone call received from your service centre Barrackpore till date for confirmation.Request intimate why such type of delay occurs by your company. Also I request you to help me for early installation as well as demo of washing machine. Details of Dealer & Invoice No are as follows.
Dealer Name : Echo Electronics, Kancharapara, 24 PGS(N), West Bengal.
The above item purchased vide Invoice No. 6911 dated 26.10.2011 cost Rs. 14,400/- Regards = D K Maji, Vill & P.O- Kanpa, Kancharapara, 24 PGS (N) West Bengal

e-mail address : - [protected]@redifmail.com

Phone No. [protected]

i have purchase a Samsung mobile GT-c3010s in 06.11.2010 it's warranty period is (06.11.2010-06.11.2011).Now i have a problem in my mobile(mobile dead),i give my mobile to Samsung service center (ASIA ELECTRONICS) in R.S Puram, Coimbatore.after the service still i have a same problem.
IM NOT SATISFIED IN SAMSUNG SERVICE

There was an offer for Diwali on Samsung Microwave Ovens. On 22.10.2011 we purchased one at Mega Shoppe ay Vijayawada Andhra Pradesh. On the same day the TurnTable got broke and I lodged a complaint with the same dealer that when some one would come for a demo, he would bring the broken part also so that I can pay for the same. The complaint was forwarded to the Samsung dealer at TAnuku in West Godawari District as I reside near by. One Mr Rajasekhar[protected] gave a call and stated that the part was booked and he would send a person for demo on 25.10.2011.

Till today that is even after 13 days of my purchasing the Oven it has not been installed nor has some one approached to give a demo. Iam continuosly in touch with RAjasekhar at Tanuku but the problem is not getting resolved.
Such a big company and is this the pathetic service they provide? Iam simly fed up calling every one at Samsung dealer store at Tanuku and no one can help me.

Diwali is through and Bakrid is also coming I wonder when my problem gets resolved Or maybe I have to approach the consumer forum.

I have bought a CTV Details are as follows-
Product-Samsung CTV
Model No.-CS21A551MLKXXL
Serial No.- K1083ZQB1092801D
Bill No.- 2802
from
Address of the Vendor.-Chowringhee, Ranaghat, 741201, Nadia, West Bengal.
Mobile No.[protected]
on 20/02/2011, There was some problem with the picture of the tv. The after loging complaints the company has sent their mechanic twice. But the problem persist. After that I loged complaints several time, my last complaint no.is (BP No.)- [protected], but they have not yet responded. Please look in to the matter asap.
My Details -
Nirmal Debnath
Tahirpur,B, Road No.-31
Mobile No.-[protected]

I had purchased a samsung monitor (sam 633NW ) dated 17/04/2010. Form 07/10/2011 the monitor is not working. I had submitted the dead monitor to SABSONIC (18/2 NEPAL BHATTACHARJEE ST. KOL-26) on 08/10/2011. Now they told that, the monitor will not work, and you take 50% of amount refund. i can't undersatand why I will take 50% of amount from your side.
I am requesting you, pl repair my monitor as early as possible or change it. Because I could not do anything without monitor.
Please take necessary action as early as possible.

Thanking you,

Subrata Banerjee
Dakshin Roy polly,
Baruipur
Kolkata-144
West Bengal
Ph- [protected]
Email Address - [protected]@gmail.com

Dear Sir
I purchaSed SamSung laptop Sr. No. ZYUJ93SB701010 from M/S FaStrack Computing ltd. S.c.o no. 63 & 70, Sector-20-c, chandigarh aganiSt BILL NO. G0001932 Dated. 06-Sep-2011 Amount paid 22,000/- after 15 dayS there iS one problem Start in laptop keypad Switch ( S & w ) are not working It is under warranty period so I went to SamSung Service centre Quit Office No. 8, sector -40 Chandigarh and they Said the laptop keypad hv to change i don't want to repair new laptop now what can i do pleaSe help me out for thiS laptop from laSt one year i m collecting the money to purchaSe the laptop. Pleae help me anyone.

regardS
RajeSh Khera
email. id. [protected]@gmail.com
Mobile No. [protected]

dear sir,
i had given my samsung galaxy s i9003 for service on 31.10.2011 due to software problem,on reaching the service station they asked if there is any other problem,i told them a button i felt was lagging but i told them it mostly will be due to software, inspite of that they opened the phone in front of me like an amateur(they dint no how to open the phone at all,they were passing it to one another),he then tried closing the phone which was again difficult for the people..he showed me the phone,it felt pathetic the lock key was smashed in and there was then network problem in it..i gave a perfect phone hardware wise to them,which was all damaged by them,the next day i was told by samsung people there is a motherboard problem in it..i was shocked!!!it was all perfect while i gave them..i called up the samsung care after explaining the whole issue i got a call from the service people there is no fault in the motherboard or the lock key...after seeing how much knowledge they have about there product i claimed i will not accept this set .and demanded for a replacement but i got a very lame and bad response from the service station people..i am fed up with these people`s behavior.nil in technology level and they are into servicing phones.

ph no :[protected]
my bill no is : [protected]
service center :SIM SOLUTION
sector 8 rohini delhi

I have purchased Samsung mobile phone S5660, 4 month ago.Mobile phones-Tesco Karlovy Vary , Czech republic/Now it is out of order. This phone never falled down, never falled to water.I lodget the complaint by the salesman.He send the phone to fi. Britex-cz,s.r.o.,Kladno, Czech republic, milady Horákové 125. Servisman /made the test and said that the phone is out of order due to air humidity . I am sure that the phone was used absolutely ordinary way.I lodged new complaint. Salesman promised to send the phone to another test . But immediately the day after he told me the same result . It was clear that another test wasn´t made. I have send the phone myself to the fi . Britex in Czech republic to repair the phone and register a complaint. The service firm send the phone back to me that the breakdown of the phone is my gilt. But I must hold that the phone was used normally way. Can you help me ?Always I was conviced that Samsung is very good product, but now I am disgusted by salesman at representative of this company.[protected]@email.cz,Tomas Krasny, Raisova 8 , Karlovy Vary, Czech Republic

I had purchased a computor for domestic use with 17" lcd monitor of samsung on[protected] . the said monitor have three years warranty which is ending on 14-11-11.we have registered a complaint no[protected] on 1-11-11at samsung service centre.A man came today at 1-00 p.m in compliance of complaint but his visit was not satisfactory.because he did nothing,and the problem is existing.

Zafar naqvi D-55 A.F.Enclave Part-I opposite God's grace school
jamia nagar okhla New delhi -25

Dear Sir,

I have lost my samsung mobile (dark brown color) from DOMINO in green park, New Delhi. Mobile no.-[protected] and IMEI no. [protected] Model no.-GT-B5722. Request to help me to find out it.

Jagdish Bansal
Mobile-[protected]

TV switching ON/OFF by itself.
As per trailing mails:


From: Karnesh Bandre
Sent: Wednesday, November 02, 2011 3:02 PM
To: 'support.[protected]@samsung.com'; '[protected]@vijaysales.com'; '[protected]@vijaysales.com'; '[protected]@vijaysales.com'
Cc: '[protected]@yahoo.com'
Subject: RE: RE: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.
Importance: High

Dear SAMSUNG & VIJAY SALES personnel,

REMINDER-4 FOR LCD TV SET REPLACEMENT!!!
WHEN SHALL I GET THE REPLACEMENT?

Thanks & Regards,
KARNESH BANDRE.
[protected].


From: Karnesh Bandre
Sent: Tuesday, November 01, 2011 5:12 PM
To: 'support.[protected]@samsung.com'; '[protected]@vijaysales.com'; '[protected]@vijaysales.com'; '[protected]@vijaysales.com'
Cc: '[protected]@yahoo.com'
Subject: RE: RE: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.
Importance: High

Dear SAMSUNG & VIJAY SALES personnel,

REMINDER FOR LCD TV SET REPLACEMENT!!!
WHEN SHALL I GET THE REPLACEMENT?

Thanks & Regards,
KARNESH BANDRE.
[protected].


From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Tuesday, November 01, 2011 5:02 PM
To: Karnesh Bandre
Subject: Re: RE: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear Mr. Bandre,

I would like to assure you that we have already escalated your complaint to our higher authority.

Please give us some more time for proper resolution of this case.

I appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Prashant Kumar
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users :[protected]Tollfree)
Others :[protected]Chargeable - To dial, prefix your local STD code)



------- Original Message -------
Sender : Karnesh Bandre<[protected]@glenmarkpharma.com>
Date : Nov 01, 2011 09:37 (GMT+05:30)
Title : RE: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear SAMSUNG & VIJAY SALES personnel,

REMINDER FOR LCD TV SET REPLACEMENT!!!
WHEN SHALL I GET THE REPLACEMENT?

Thanks & Regards,
KARNESH BANDRE.
[protected].


From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, October 31, 2011 3:13 PM
To: Karnesh Bandre
Subject: Re: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear Mr. Bandre,
I can understand the situation in which you are regarding your product and let me assure you that I am taking this issue on priority basis and personally taking care of it.
I have forwarded your complaint to our Head Office,So that you can get proper resolution and we are really thankful to you to show the faith in Samsung's product and we will surely not let you to get disappointed from our services.

Abhinav Pandey,
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users:[protected]Toll free)
Others:[protected]Chargeable - To dial, prefix your local STD code)

------- Original Message -------
Sender : Karnesh Bandre<[protected]@glenmarkpharma.com>
Date : Oct 31, 2011 09:25 (GMT+05:30)
Title : RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear SAMSUNG & VIJAY SALES personnel,

REMINDER FOR LCD TV SET REPLACEMENT!!!

Thanks & Regards,
KARNESH BANDRE.
[protected].

From: Karnesh Bandre [mailto:[protected]@yahoo.com]
Sent: Saturday, October 29, 2011 7:22 PM
To: support.[protected]@samsung.com; [protected]@vijaysales.com; [protected]@vijaysales.com
Cc: [protected]@vijaysales.com; Karnesh Bandre
Subject: Re: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear SAMSUNG & VIJAY SALES personnel,

JUST REPLACE THE LCD TV SET, THAT'S ALL !!!
AT LEAST KEEP YOUR WORD, AS THERE IS NO RESPONSE FROM YOU SINCE 28/10/11. NOT EVEN ON ATUL'S MOBILE.
ON CALLING, I HAVE RECEIVED A REPLY THAT ANOTHER PART WILL BE ARRIVING ON 05/11/11.
NOW I WON'T BE WRITING ALL THESE LONG EVENT CHRONOLOGIES.

JUST REPLACE THE LCD TV SET, THAT'S ALL !!!

Thanking you with just one expectation,
Regards,
KARNESH BANDRE.
[protected].


From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent:
Saturday, October 29, 2011 4:59 PM
To: Karnesh Bandre
Subject: Re: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear Mr. Bandre,


Greetings of the day!


Firstly, we would like to thank you for taking time in writing to us.


This is in reference with your email regarding your experience with Samsung services / product. We have thoroughly reviewed your issue and feel that we owe you our deepest apologies for the inconvenience that has been caused to you.


We wish to confirm that we acknowledge your feedback and have forwarded the same to our Escalations team for necessary actions. Our escalations team is working on your complaint and they will get back to you at their earliest.


We appreciate your patience and would request you to accept this letter as our formal letter of apology for the inconvenience caused to you due to our Services/Products.


We would like to assure you that you are an important and integral member of the Samsung family. It is a privilege and honor to have you as our valued customer and we look forward to a long and fruitful association with you.


Once again, we would like to assure you of our total commitment towards your satisfaction as a Valued Samsung Customer.


Warm Regards,

Surya.R.Kurup

Customer Satisfaction Team - Support.India

Contact Numbers

MTNL/BSNL Users:[protected]Toll-free)

Others:[protected]Chargeable - To dial, prefix your local STD code)






From: Karnesh Bandre <[protected]@glenmarkpharma.com>
To: "support.[protected]@samsung.com" <support.[protected]@samsung.com>; "[protected]@vijaysales.com" <[protected]@vijaysales.com>; "[protected]@vijaysales.com" <[protected]@vijaysales.com>
Cc: "[protected]@vijaysales.com" <[protected]@vijaysales.com>; "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Friday, 28 October 2011 5:24 PM
Subject: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.
Dear Anmol, Neelam & Atul,

With reference to these long trailing mails, I am once again disappointed with the poor response from your end just hoping that this would be the last instance, but in vain. After the last update of part being ordered from Delhi as per below mail, I received a call from service centre (on 24/10/11) saying the part was arriving from Kolkatta. Fade-up with these responses I approached the Vijay sales shop (on 25/10/11) from where I purchased the set and urged them to replace it. I was told that it would be done by ‘SAMSUNG’. Also the customer care personnel connected with Mr. Atul from ‘SAMSUNG’, who told that the part was in transit from Noida and would be arriving the service centre on 28/10/11 surely. He also assured me that if the part is not replaced on 28/10/11, ‘SAMSUNG’ would replace the faulty LCD with a new one. The ‘VIJAY SALES’ customer care response was that their role is only of follow-up. Is this what is so called ‘CUSTOMER CARE.’
Today (28/10/11) on calling the service centre I was told that the awaited courier will arrive at 04PM and I would be contacted thereafter. Even my request to get Mr. Atul’s contact number was rejected. As usual there neither has been any response from the service centre nor my numerous calls are being attended.
Already my Diwali has gone dark due to these poor & fake response from ‘SAMSUNG’ & ‘VIJAY SALES’. Still hoping that there might be some light in fag end of this season by replacing the faulty LCD set.

Thanking you in positive anticipation,
Regards,
KARNESH BANDRE.
[protected]


From: Karnesh Bandre [mailto:[protected]@yahoo.com]
Sent: Saturday, October 22, 2011 3:14 PM
To: support.[protected]@samsung.com; [protected]@vijaysales.com; [protected]@vijaysales.com
Cc: [protected]@vijaysales.com; Karnesh Bandre
Subject: Re: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear Madam / Sir,
With reference to trailing mails, I would like to bring to your notice that yesterday (21/10/11) Mr.Arvind ([protected]) checked the TV set and informed that one of the part needs to be replaced. According to him this part specifically required for this model would be available and replaced today (22/10/11). Today aftenoon on receiving no call from the engineer, I called him and was surprised to hear that he was on leave and another engineer would be attending the replavement. On calling the service centre, I was told that the part is not available and was ordered from Delhi which would take another 4 to 5 days to reach.
I am fade up with this response. After a week of facing the problem and continuosly following up with SAMSUNG & VIJAY SALES (who haven't responded) the engineer has visited but with no solution. For a Samsung product which is a new model and purchaesd just 5 months ago, aproblem to occur twice is not digestive. On calling Vijay sales (who had not responded yet) I found that the complain was registered on yesterdays (21/10/11) date whereas my calls from 18/10/11 were never attended. Also it is clear from trailing mail which was sent on 20/10/11. Also Vijay Sales personnel said that the TV set could not be replaced after 5 months. But it can be checked from 'Samsung's record that same problem had occured on 02/07/11. Even then Vijay sales says that the complain was registered just yesterday (21/10/11) for first time. How can we register a complain when nobody attends any call on the numbers provided. Now also after 3 hours of assurance given, I haven't received any response, neither from Samsung service centre nor Vijay Sales.
What kind of customer support / care is this where the customers TV is blank during the festival of lights???

Thanking you in positive anticipation and hoping to have sparked some enlightment in your hearts,
Karnesh Bandre


From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Friday, October 21, 2011 11:09 AM
To: Karnesh Bandre
Subject: Re: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear Sir,

We thank you for taking time for sending this email and making us aware of the issues you are facing with your Samsung product.

We sincerely regret the inconvenience caused to you and assure you of a quick and most suitable resolution. I have forwarded your query to the concerned department and they will contact you shortly in relation to your query.

We appreciate your patience and assure you of our total commitment towards your satisfaction as a Valued Samsung Customer.

Warm Regards,
Neelam Verma
Customer Satisfaction Team - Support. India
Contact Numbers
MTNL/BSNL Users:[protected]Toll-free)
Others:[protected]Chargeable - To dial, prefix your local STD code)

From: Karnesh Bandre <[protected]@glenmarkpharma.com>
To: "support.[protected]@samsung.com" <support.[protected]@samsung.com>; "support.[protected]@samsung.com" <support.[protected]@samsung.com>; "[protected]@vijaysales.com" <[protected]@vijaysales.com>; "[protected]@vijaysales.com" <[protected]@vijaysales.com>
Cc: "[protected]@vijaysales.com" <[protected]@vijaysales.com>; "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Thursday, 20 October 2011 6:33 PM
Subject: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.
Dear Anmol,
Sorry to say that no change in situation occurred after your call. Neither have I received a single call nor my numerous calls were attended till now. Even the service engineer who last visited my house is not attending my call. Are your engineers too busy in attending problems? Also you haven’t provided any mail ID of your seniors.
???
Regards,
Thanking in anticipation,
Karnesh Bandre.


From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Thursday, October 20, 2011 3:36 PM
To: Karnesh Bandre
Subject: Re: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear Bandre,

We sincerely regret the inconvenience caused to you. I have forwarded your complaint to our department concerned. They will contact you shortly.

I appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Anmol Monga
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users:[protected]Toll free)
Others:[protected]Chargeable - To dial, prefix your local STD code)

------- Original Message -------
Sender : Karnesh Bandre<[protected]@glenmarkpharma.com>
Date : Oct 20, 2011 13:04 (GMT+05:30)
Title : Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear Madam / Sir,

With reference to above subject, it is very sorry to inform you that even after continuous follow-up with Samsung India call centre since 18/10/2011 I have not received any positive response or call back as yet. Also nobody is attending my calls, neither at the Samsung service centre numbers provided nor from the Vijay sales shop from where I have purchased SAMSUNG make 26” LCD just less than five months ago.

The complain details are as follows:
Date: 18/10/2011
Complain No: [protected]
Complain:
Since 13/10/2011 the said LCD TV has this problem. The TV switches on directly (without remote) when mains are switched on, and starts switching on & off all by itself frequently in seconds. This happens continuously with neither the remote functions being operatable nor the TV front touch pad functions are operatable. We are not able to watch the TV even for a single minute. This problem had previously occurred on 02/07/2011, but did not reoccur when engineer visited and from then upto 13/10/2011. The problem to occur with a new model and that too purchased so recently is very pathetic. I doubt whether the problem is with given model?

The TV details are as follows:
Type: 26” LCD
Make: SAMSUNG
Model: LA26D450
Serial No: MPZQ3PBB403199

The purchase details are as follows:
Date: 18/05/2011
Shop: Vijay Sales, Nr Shopers Stop, Andheri(W).
Sales person Dibyendu
Invoice No: [protected]
Other Nos (if relevant)
03-AN05-11SO527
03-AN05-11SIA0230
Purchased by: KARNESH BANDRE
Contact: +91-[protected]
Email [protected]@yahoo.com

Hoping this would be enough to spark some action and resolve the problem.

Requesting Vijay Sales to elevate the issue to concerned in SAMSUNG.

Regards,
Thanking in anticipation,
Karnesh Bandre.

DISCLAIMER:
The information contained in this email communication is intended only for the personal and confidential use of the designated recipient named above. This message may be an attorney-client communication, and as such is privileged and confidential. If the reader of this message is not the intended recipient, you are hereby notified that you have received this communication in error, and that any review, dissemination, distribution, or copying of the message is strictly prohibited. If you have received this transmission in error, please destroy this transmission and notify Glenmark Pharmaceuticals Limited immediately by telephone and/or send an email to [protected]@glenmarkpharma.com.




DISCLAIMER:
The information contained in this email communication is intended only for the personal and confidential use of the designated recipient named above. This message may be an attorney-client communication, and as such is privileged and confidential. If the reader of this message is not the intended recipient, you are hereby notified that you have received this communication in error, and that any review, dissemination, distribution, or copying of the
message is strictly prohibited. If you have received this transmission in error, please destroy this transmission and notify Glenmark Pharmaceuticals Limited immediately by telephone and/or send an email to [protected]@glenmarkpharma.com.
DISCLAIMER:
The information contained in this email communication is intended only for the personal and confidential use of the designated recipient named above. This message may be an attorney-client communication, and as such is privileged and confidential. If the reader of this message is not the intended recipient, you are hereby notified that you have received this communication in error, and that any review, dissemination, distribution, or copying of the message is strictly prohibited. If you have received this transmission in error, please destroy this transmission and notify Glenmark Pharmaceuticals Limited immediately by telephone and/or send an email to [protected]@glenmarkpharma.com.
DISCLAIMER:
The information contained in this email communication is intended only for the personal and confidential use of the designated recipient named above. This message may be an attorney-client communication, and as such is privileged and confidential. If the reader of this message is not the intended recipient, you are hereby notified that you have received this communication in error, and that any review, dissemination, distribution, or copying of the message is strictly prohibited. If you have received this transmission in error, please destroy this transmission and notify Glenmark Pharmaceuticals Limited immediately by telephone and/or send an email to [protected]@glenmarkpharma.com.




DISCLAIMER:
The information contained in this email communication is intended only for the personal and confidential use of the designated recipient named above. This message may be an attorney-client communication, and as such is privileged and confidential. If the reader of this message is not the intended recipient, you are hereby notified that you have received this communication in error, and that any review, dissemination, distribution, or copying of the message is strictly prohibited. If you have received this transmission in error, please destroy this transmission and notify Glenmark Pharmaceuticals Limited immediately by telephone and/or send an email to [protected]@glenmarkpharma.com.