[Resolved]  Samsung Mobile — poor service

COMPLAINT: Poor Service At Your Service Centre
Samsung Mobile model C-160
Low ringer and echo problem

I have purchased one Samsung mobile model number C-160 on 27-03-08 from mobile point, vasundhara vide bill no. 418 date 27/03/08( annexure I ). On 5/5/08 I observed that sometimes ringer tone is very low (one time in four-five times) and echo problem. I contacted the dealer who had suggested me to go to Samsung service centre. On 6/5/08 I went to Beecham’s Vision, Samsung Service Centre, Con. Circus who made some adjustments and deliver to me. But the fault remain same, next day i.e. on 7/5/08 I again went to beecham’s vision and met the service engineer, Mr. Manveer, who again done some adjustments and deliver the mobile and told me that if the fault again comes, you have to drop it for 8-10 days I confirmed this from your customer care service(BP no is [protected] dated 8/5/08).Because the fault was not rectified I had no alternative but to deposit the mobile on 03/06/08 with beecham’s vision(Annexure II), they delivered the mobile on 11/06/08.But the fault was same.I talked over phone with Mr. Manveer, service eng., beecham’s, who suggested me either you again drop your mobile here for 8-10 days or you go to our H.O service center at kalkaji who will rectify your problem within a day or two.Then on12/06/08 I went to Samsung India electronics pvt. ltd., Nehru Enclave, Kalkaji who noted my complaint vide order no. 8F12141 dated 12/06/08 (Annexure III). The complaint was attented by Mr. Rakesh who checked the mobile for 5-10 minutes and told us that set is ok. But luckily the problem occurred in his presence then he noted the low ringer & echo problem. Then he kept the mobile and asked us to come after confirmation over phone within 2-3 days. On 18/06/08, my nephew took the delivery and surprised to note that the new body of my mobile has been changed into old one by saying that the echo problem is due to body/panel and the new panel/body is not available at this moment you check the problem 2-3 days by that time it will be changed. My nephew requested him for giving this in writing but he refused and given his name as Ravinder and his mobile number [protected]. Thank God echo problem was rectified but low ringer problem as it is. I contacted over phone Mr. Ravinder and told him about the old body and ringer problem. He told me to come on Monday, i.e. 21-06.08. Then again on 21-06-08 I went to your kalkaji service centre vide order No.8f2114 on 21.06.08 (Annexure IV ).After arguing one hour he changed the panel/body and delivered the mobile with the promise that the problem has been rectified completely but I am sorry to say that the low ringer fault remain same.

NOW I AM FED UP AND FAILED TO UNDERSTAND WHY MY MOBILE IS NOT REPLACED IF IT IS HAVING UNREPAIRED FAULT AND UNDER WARRANTY PERIOD.

Dear Sir,

A Samsung mobile, Model No: SGH U600 was purchased by me on 15-November' 07, vide No, IMEI No, [protected] for Rs. 13750/- from Mobile Seba, S. B. Gorai Road, Asanol, Barddhaman (West Bengal) in the name of Bishwajit Banerjee.
But in the month of June' 08 the handset had problem in switchin off & on, and also the keypad was not working. Then I went to the Samsung Service Centre. The person over there told me that the handset is having software problem. They kept the set for 15 to 20 days. When the hanset was returned, the problem was prevailing. I again went to the service centre. This time they told me, that, they will have to send the handset to Kolkata. They returned me the handset after about a month. This time the condition was horrible. Now, Whever I am switching of the handset, it is not getting switched on. For switching it on, I have to remove the battery and put it, then it is getting switched on. The Samsung Service Centre has totaly damaged the set. One of the screw is missing, the charging point cover is broken & the screen is not set properly. I highly shocked seein the condition of the handsets and also the way the handset hasbeen treated. This is not expected from a company like Samsung. I suspect whether the persons in the service centre has the misnimum knowledge of servicing. And they gamble with customer money & assets.

I request you to kindly get it replaced or do something from which the mobile seems to be new.

Hoping ror an early reply.
My contact no. is [protected]
Address: Biswajit Banerjee,
Raghunath Agency,
Natunpara, Asansol Village,
116/171 H. B. Road, Asansol-713301
Biswajit Banerjee,
Asansol
Mob. No: [protected]

i purchase sgh j600 mobile.plz tell me information about call rejected system.plz send on my personal mail id [protected]@yahoo.com & my personal mobile no. is [protected].

Very Poor service
I purchased samsung SGH-j600 mobile on 31.05.08 it gets not workinf touch pad & problem of Incoming volumr voice very slow. I lodged the complaint at service centre 112/08 (16), Benajhabar Road, Kanpur-208 002 Ph.[protected] on 19-08-08 but they are saying that they are not having its part and not given proper responce. Please guide me what to do.
Nirmal Katiyar
e-mail : [protected]@yahoo.com
[protected] p.p.

i bought a samsung sgh-d840 in march 2007, since then after every two months i have to visit their service station for the same problem..n its now more than 12 times i have visited there for the same problem..its a company based fault only..and i have lodged complained about it.the manager of the nehru place office Kusum agarwal said to me that she has spoken to the company authorities and have decided to extend my warranty by 3 years but now no one is there to listen that.she is on leave and now i am made to pay for what company is to be blamed.
every time from my place i go in auto to their service station [from rohini in delhi to nehru place]and fare comes around 300rs, and if we calculate the amount it will be more than 3500rs.just to reach that service station...
they are cheating and making me loose money for their fault.
i dunno whom to contact because kusum agarwal[[protected]] is not picking my phone and executives at service station say we cant do anything till she does not say anything to them.
she is on leave for six months.
i dont know what to do and whom to contact.
anurag

sir i purchase mobile samsung j 600 on 3 april 2008 it's camera is not working properly then I complain it in gwalior(M.P.) service center but they are not giving responce me they said the part of this mobile is not available.
I went in service center 4 times. plz solve my provlem other wise i comlain in consumercort.
Thank u sir



my mobile number [protected]

Nameste Concerning Officer, i am my self Sudhir Paliwal from M/S Karvan International. i am having one shop with above name in UDaipur Rajasthan. Few month back in month of June one fellow Name Ramesh kumar came from N.M. Marketing Address BRIJ NIWAS, 402 I-1 Road, Bhupalpura, Near Maharastra Bhawan Udaipur to my shop & asking me to keep Samsung mobile for sell in my shop thus i told him i have developed market for Nokia & Usha Lexus @ my store & i told him @ my store i sell what i want to sell to my customers without there demand because i know how to change someones mind through marketing & sailing tacnique but he was bagging me to keep Samsung mobile as well @ my store & that time samsung Guru was in hot selling in market so i thought why not i sell Samsung Mobile to my valued Customers with its amazing feture. so i gave him First order on 15/06/08 & i received Samsung Mobile in packed condition on 16/06/2008 & after that i keep sending orders to N.M. marketing in reguler interval. here is the details of the invoice i paid to N.M. since first order.Invoice No. 203 AMT 1475.00Invoice No. 237 AMT 2316.00Invoice No. 249 AMT 5221.00Invoice No. 256 AMT 2121.00Invoice No. 503 AMT 3722.00Invoice No. 554 AMT 2916.00Invoice No. 593 AMT 3038.00Invoice No. 613 AMT 3266.00Invoice No. 203 AMT 1475.00 @ my store. few month back i received Samsung Guru 100 without battery so i made compalin to N.M. marketing salesman Mr. Ramesh [protected] & his Boss Jaideep [protected] for this & since then they are tailing me lies lies & lies that battery will come in one week where almost 8-9 weeks passed.now i would like to know how much time samsung india mobile need for sending battery which is missing in packed handset.Here no body is giving me proper answer & already one time price drop came on this perticuler handset so my profit is already less because of this samsung distributor.i am waiting for your answer otherwise i will file forgery (420) case agenst Samsung India for delevering Handset without battery & on N.M. marketing for not solving problem in one week.i have recorded evedance for this missing battery with Mr. Ramesh & Mr. Jaideep as well as hand written paper where Mr. Ramesh wrote that Battery will be delever in one week.thanks & regards, sudhir paliwal[protected]

Sub: Damage of Mobile phone Model No SGH-X210
Dear Sir,

Having heard the worldwide fame and seen the publicity I was attracted to your product and purchased a Mobile phone Model No SGH-X210 in the hope of longevity from the "Digital Gallery", Babupara, Jalpaiguri but unfortunately all my dreams and hopes shattered when the above mobile phone damaged twice. First time I sympathically told my problem to Mr. Debojyoti the owner of the shop and after 15 days he supplied the said to me after repairing. But unfortunately after spending 1 or 1½ months its display was out of order. I again rushed to the shop and requested him to change it but without hearing, he took the phone and told me that he would sent it to Siliguri and promised me to return within 10 days. But now 2 months have already been passed, I could not get it. As I have to go to Binnaguri for my job, the mobile is very urgent for me. I pleaded so many times, but neither Digital Gallary nor Siliguri Service Centre tried to understand my problem. They always tried to circumvent me. At last, being purplexed I am writing to you.
If it is the feature of servicing of a world famous company like you what can we do? Could you please inform me what steps should be taken by me for keeping the dignity of your world wide famous company intact?
Hoping your S.O.S. reply and cooperation.

Yours faithfully


Atanu Das Gupta

Samsung Hero Handset — Automatically Disconnect

I have Samsung HERO Handset with TATA Indicom Service. When my Outgoing OR Incoming call is over 30 minutes then call is automatically disconnect. Why ? Help me.

Dear Sir / Madam,

I purchased a Samsung mobile C160. Due to display problem I deposited it to the Perfect Care Services, Faridabad, a Service Centre of Samsung for repairing on 17/05/2008. Its been three month they are giving excuses after excuses and I am suffering very badly. Please look into this matter and make me feel secure.

Thanks!
Sunil Gautam

i have purchased samsung sghm610 slider mobile phone on 9th of july 2008.after receiving that set i found that fm of mobile phone failed to work. due to failure of headphone point, charger also unable to function.i have contact service centre (bhopal dusmeet complex mp nagar) as per their advice i have handed over my set for repair on 18th august 2008. till date i am not receiving it back nor receiving any response from their end regarding present status of my hand set.please do needful at once otherwise i will proceed on legal action against your company.retrospective i think it was a wrong decision to buy a mobile phone from your company despite of mobile holder advice.

I purchased samsung D900i mobile on 11.6.08 and in July '08 it gets Hang. I lodged the complaint at service centre CC-28, Nehru Place, Kalkaji, New Delhi but they were saying that there is some problem in mother baoard and this phone is under warranty so we will change the handset.Its been 1.15 month i haven
t received my phone back, after repeated requests thy have not called me yet.Please guide me what to do.

Dear Sir,
I purchased a samsung E-250 mobile set from meerut in the month of April 2008 but within 3 months, it switched of and I handed over to Samsung mobile service centre namely M/S Dewan Enterprises, Karnal (haryana) through their sub-service station at kurukshetra on 23/08/2008 and they promised me to handover the set after 15 days time after repair/replacement but till 20/09/2008, I was not handed over the set. Today, I personally visited in their kurukshetra service centre and they informed me that it may take more than one month for repairing /replacement as certain parts might have not been available with them. I am surprised to know that such a big and renowned organisation could delay in delivery of article in promising time. If it continue, it may lose the trust of consumers like me and it may affect on the sale and popularty of samsung brand in coming years. So, You are requested to look into the matter and arrange for early action in the matter. I shall wait for your reply through mail or letter in this regard. If no action is taken, I shall have no any other alternative but to file a case in competent court, for which your organisation will be solely liable for all expenses which I will incur.

Yours truly


R.S.LAL
501/13, U.E.Kurukshetra-haryana
Mobile No. [protected]

Samsung Mobile SCH-F679 — Poor Service

I was purchased Sumsung mobile F679 on 15th December, 2007. Since the purchase the software and application installed on this mobile never worked properly, many times it's removed my content from memory. And the main trouble started from June 2008, sometime it's sound system stop working, sometime it's screen stop to displaying. Many times I gone to Service center located at "Vajeer pur, Delhi" near "Panjab Keshri" but it's still... :(
And now this is ridicules that they has my mobile since last 40 days, but neither they are returning my old mobile nor they answering me any positive response, I am now gonna very fed-up with service of sumsung mobile.
Current service number of my mobile is WA[protected] [dated 09/08/2008]... last two service number that I have remember are SS21F4205 and SS8C2774
If there is really someone in samsung support who can care for this type of service, then please take any positive action here...
Otherwise I may need to take help from consumer-court and need to take a promise from myself to never use Samsung products [specially mobile at least]

Hi,
I purchased samsung j600 by march2008 now there is an problem in display . i went to your authorized service center
Asia Electronics No:162, Thiruvenkata Swamy Road, West R.S. Puram, Coimbatore - 641002( Pin code 641002) (STD Code[protected] . wat service people told me was there is a strip which is to replaced in my mobile ... and i have been waiting for strip replacement and this is my third week its nearing to month... still how long to wait.pls contact me [protected]

Hi,
I purchased samsung e250 by dec 2007 now there is an problem in speaker . i went to your authorized service center
Asia Electronics No:162, Thiruvenkata Swamy Road, West R.S. Puram, Coimbatore - 641002( Pin code 641002) (STD Code[protected] . wat service people told me was there is a strip which is to replaced in my mobile ... and i have been waiting for strip replacement and this is my third week its nearing to month... still how long to wait.pls contact me [protected]

Samsung Mobile — Lost Mobile CDMA

Sir,

I have lost my samsung CDMA phone.
Model No: SCH-F679
Mobile got lost on 4th June, 2008 in Mumbai.
Mobile Tracker was not Activated on this Mobile.
ESN No. 0EF1D562
kindly help me find the mobile..

i send mobile for repair samsung service enter lee road nea about 20 days over they are not resoponding .I fill if i purches from foot path mobile they will try their level best.mobile modelj300.

samsung SGH-J600 mobile — no display

3 Months back, more prcisely on 21/06/2008 i decided to purchase moble and for that i choosed very wellknown brand ie samsung but within a short time i came to know that my decision was totally wrong. beacause in such 3 months short time my moblie become useless as its display has gone. i went to the shop from where i purchased but reply was that it happens in such type of models so next time be careful . reaaly i get shocked that such a well known company and such a useless product! on that juncture only i decided to delete this company name from my mind while purchasing any electronic product. if this happen company will loose more of its valuable customers so i request to look in to matter. satisfactory action from management is anticipated

Maine samsung mobile repair karne ke liye samsung serivce centre, G-7, Vishwadeep Tower, Distt.Centre, Janakpuri, New Delhi -58 ko 03/07/2008 ko diya tha lakin aaj 06/10/2008 tak mera phone nahi mila 8 chaker laga chuke hain .

can u help me for this?

Work Order no.412/ IMEI/RSN No.[protected]

please reply me