Samsung India Complaints & Reviews

I had purchased F-250 Samsung on 25/04/08 IMEI no. is [protected] of 6850 Rs. from Kamal Communication, Sector -53, Kanchanjunga Market. Since I purchased the set I was regularly facing problems with its volume.
I had given my phone for servicing at GNH Telecom Tilak bhawan, Sharma Market, Atta chowk Noida on 16/04/09 as now there was no kind of sound in the phone. My complaint no. is 894. I have been continuously following up since then but the phone has yet not repaired, they say that the company is not helping them by providing the part which has to be replaced.

This is truly unfair as I'm facing the problem since its purchase and now when it can be repaired the company is not providing us the part.

I request you to kindly find out why the company is paying no heed to my complaint. I strongly regret the company's attitude towards the customer.

I buy a Mobile handset Of Samsung Company.Model Super Hero ( SCH-B259 ) from tata outlet on 30.03.09 . From very first day belows the problem start :
1) Very Low Battery Back-up
2) Automatically Switch Off
3) Bell ringing when call come but display no show any number or remain as before( No caller ID Shown )
For these problems resolve i go to service centre of samsung ( Sapphire Sales Services pvt. Ltd.9, Printing Press Area, Delhi. First time they don, t check my hanset & just said that is battery problem & changed my handset battery.They ensure me that the problem is resolved but, that is not as they said.Problems remain same as it is.

Second time i go to Service centre o 28.04.09 & this time they said that i must leave my set for ten days & it will be get back to you on 8.05.09.But on 8.05.09 they said that we send handset in company for change mother board of this defult hanset & get back to you in three days.But till date they not receive my handset & i am not receive any call or information in this regard till date.After asking questions they only reply that company don't have the parts of this handset this time & if they get they changed & give you.When i said them to give my faulty hanset in same condition they reply that they can't do this & misbehaved with me.

Till date (25.05.09) no information from Samsung company or Service centre.

Hope for your support

Regards
Praveen Dabas
[protected]

Hello sir,

My name is mukund, i have lost my samsung SGH-E 250 mobile on 20/05/2009 with my sim card who's number is [protected]. Also i had gprs activated on my mobile and my other mobile details are given below

Name: Samsung
model: SGH-E250
IMEI: [protected].

My last used no was [protected] in that mobile.pls trace my mobile sir...M waiting 4 ur response sir.

I bought a Samsung Refrigerator model no. SR-32 EMB 7yrs back from RR enterprise Meerut. We now live in Ghaziabad. The fridge stopped working in mid march 2009. My husband contacted Samsung customer care on[protected] while i was out of town, who sent us their local engineer Mr Naveen Kaushik mo. no. [protected] who after inspecting the fridge told us to get it repaired privately from him as it was 7 yrs old. HE MISLEAD THE CLIENT WHO WANTED THE COMPANY TO REPAIR IT. He sent us the technician Mr shahnawaz mo. no. [protected] who without trying to find the fault changed the compressor and filled the gas. The original compressor was 1/6 hp and he put in low capacity one of 1/8 hp and on confronting told us that 1/6 hp compressors are no more available in the market. He charged us Rs 3600 for the compressor and 500 labor charges without receipt even while we asked for it. The fridge worked for a week n stopped there after. He came again only to fill the gas. Again the fridge worked n stopped after a week . This happened 8 times but to no avail. I came back to town n contacted customer care on 9 may 2009. They gave me a complaint no. [protected] but nobody came to fix the fridge. Fed up i called a local mechanic who after putting in the pressure meter told that the leakage was from the freezer but did not touch the fridge coz it was being handled by the company. Mr Shahnawaz found the leakage in the aluminium pipe of the freezer. he fixed it with a chemical solution. But again the fridge stopped working after two days. I contacted customer care again on 23 may 2009 who put me to their supervisor who put me to local person Ms Anupama who put me to Mr Pramod mo. no. [protected]. He promised me to give me a replacement in half hour, till the time he gets the fridge repaired. He gave me mo. no for contact. I called him seven times when the replacement did not arrive on 23 May 2009 but he did not pick up my call. I was told by Mr Naveen that they have working on Sunday so I called Mr. Pramood on Sunday. He picked up my call on 7th attempt only to shout at me that it was his private time and he will not do anything till Monday and asked he to keep the phone down.

In three months we have thrown the food items worth of thousands apart from the mental and monitary harassment.
We also ate the poisonous food smeared by the leak of the gas.

Kindly help

I had registered a complaint with Samsung A/C service- BP No:[protected] in Chennai on 16/may/2009 Reg cooling problem. Temperature not going below 26 deg. Service engineer came and replaced condenser and left immediately without checking the unit, citing busy schedule as a reason.

The cooling problem continued and I placed another complaint reg same. Once again the same engineer came, took the inner unit for cleaning, they took nearly 10 days till date I have not received my unit.

The Service phone no which they gave nobody picks up. Finally I got service adviser phone no he spoke to me in a rude manner " Your ac under repair compressor not yet come". that was not my complaint, he never bothered to listen to me and simply spoke irrelevantly.

I said I gave the inner unit for general service. He asked me to give a call after half an hour, he called again to say that he cant give my A/c as committed and it will take two more days to deliver.

He harshly told me to go and complain where ever I want, what a manner less man working for a least bothered Samsung.

I have taken the issue to the poor call center executive who can do nothing but promise for better response next time on.

i purchased one samsung mobile handset (model : sch-w339 ) in 12th dec 2008, after phone locked problem i submitted it to samsung service centre for repair or replacement( sapphire sales & services pvt ltd, wazirpur delhi). but till now i havent got it back, its been almost 6 months now. moreover the service centre staff says " we wont give it back and do what ever you can do" . this is the attitude of samsung staff !!! now i am going to make an official complaint and a court case

regards
pankaj kumar
[protected]

I have problem with my 21" Samsung TV - DNIeJr., Model No. CS21A330XLB. There was no sound and component channel stopped responding. I logged complain on 3030 8282 with number[protected] on 15 May 2009.

Service center contacted me on 16th May 2009 noon from no.[protected], that service engineer would visit my residence anytime till 8.30pm to fix up problem. When asked to give exact visiting time, they never responded. When I insisted, they gave me 5pm to 8.30pm, a pretty long time-range to waste someones saturday evening. And I endedup waiting all saturday evening for service engineer to fix up my tv, calling up your local service center in vain.

On 17th May 2009, I re-called service center, that informed me Service center is closed on Sundays. I was then told repairs would be attended at 11am. I have office at 11am on Monday, and I cannot skip
my office waiting for your service man to turnup to fix my tv, with an uncertainty of him turning up.

When complained about service center to call-center, service engineer named 'Giri' called me around 4.30pm evening, stating he would visit me in next 3 hours. I had engagements at 5pm, and I really
dont want to miss that waiting in vain for your engineer to visit my residence, so had asked him to visit around 7pm. I had called up around 7pm to confirm his visit, and was told he would be visiting in
another 2 hours, which was again waiting in vain.

Service Engineer finally visited late in evening at 6.30pm and said some board is not working and needs to be replaced. He said it would be done in next 3 working days. I had busy-schedule all week and could not frequently followup with service-center. On Saturday, after 6days, May 23 2009, I call-up service center 3 times for escalating this issue as they had never followed up on bad-component in TV, and never had ordered original part yet, and now buying in 3 more days.

I wonder whether my TV would be ever fixed without frequent daily followup with Samsung India Service Center.

Dear Sir,

i purchased one 1.5 Ton split air conditioner in Oct 2007.since 20th April 2009 the A/C is unserviceable.My complaint dt 28th April 2009 is still pending after a lot of reminders.It is supposed to be out of waranttee and i am ready to pay the repair charges (rs 1800/-) as per estimate given by the company.This is mere harassement to the customer.Pl help me in getting my a/c repaired.

Is there any way ican claim compensation for the menteltension and notgetting service of a product claimedby the company.

regards

Changoiwala P K
D251
VIVEK VIHAR
DELHI-110095
[protected]

I am a studant of Engeenering. I have purchase Samsung SGH J-210 Mobile phone, which IMEI No. is [protected] from Planet, Opp. Wanita Samaj, Rajkamal Square, Amravati on Date 16.08.2008 The said mobile was having warranty of 1 year. After 5-6 months from purchasing mobile, I was started facing joystick problem, But in the third week of Jan.09 the problem was increased, that joystick of said handset wos not working proper, and I had no other alternative except repairing the problem. On 24.01.2009 my sister handed over my above mentioned mobile for repairing to SNEHA ELECTRONICS, Amravati ( Maharashtra) which is authorized service center for Samsung Mobile. At the time the person of service senter told to my sister that joystick of said handset is opened and that will not consider in warranty and demanded 400Rs. charges for repairing, even joystick was not working only. That time I accepted that charges because that was not a big issue and I had no other alternative except repairing the problem. my sister have paid 400Rs. charges on date 25.01.2009 but they not given any receipt of payment to my sister. But after one day only that problem persist again with joystick and this time athor keys was not working also and my sister handed over again above mentioned mobile for repairing to SNEHA ELECTRONICS, and they told to my sister, that joystick is broken and again that will not consider in warranty. After that 2-3 days i visited to SNEHA ELECTRONICS for the same reson and they told me you have allready paid 400Rs. for the same problem, so this time your handset is in warranty, but that handset have send to Mumbai for L4 repairing, that prosses will take near about 15 days, so you have to contact us after 15 days. When I contact them after 17-18 days, they told me the said handset is rejected from company for L4 repairing and sent back from mumbai to us, because of the handsets joystick is opened and bad soildering on PBA and related tracks is open also from PBA. If you wish to repair the handset, you have to pay the charge 75% of handsets purchase amount, because that PBA is defective and we need to change the PBA. And my handset give me return unrepaired on date 18/05/2009. My handset layed there near about 90 days. when i ask them about jobsheet, they told me, we will not give you any jobsheet without repair.
I think when I submitted that handset to Samsung Service Center that time joystick wos not working only, and I paid the charges for which problem have to consider in warranty, and after one day only that handset have a same related problem.
It is bad service from sneha electronics, It is for money earning only

I purchased samsung mobile SJ 150 on 16/10/08 and it has repair on 04/05/09 and i gave my mobile to service at chennai samsung service center (opp to k3 police station)in anna nagar, chennai under taken by hi tech solutions.
They found the fault that phone is not charging and it has been confirmed to do service under warranty.they took 5 days, when ever i make a phone call there is no proper response and they took 15 days but still it has not repaired at last they refuse to do service and told me to pay 3800 RS to change the charging pin in phone.The total cost of the phone also not much. the staff is just testing the patient and no kindness, no response, even they are not contact with eye while communicating.i am just wondering to see like this persons in the service center.please kindly brief the staffs in service center so, that the customer can turn around to purchase on your samsung products.

I had purchased a Refrigerator Model RT23 white/Sliver, code-RT23AVM/ W/230 on dtd.28.11.04 for Union Radio, Jhansi.
Cooling of Refrigerator was going down from December, 04 and with in a week of Refrigerator's cooling became zero. I have complained to Union Radio, Jhansi & email all offices of Samsung but every day but they are trying to make a fool & tell me new story every time.Which is destroying customer trust & company image also.
Now 5years have been passed but nobody is taking action on it so we carefull it is worst company & its products & servies are scrap

Sir

My Samsung Window AC Model is Silver Nano. After Warranty period is over, ur company referrred for AMC with AC Zone. They have attended first 2 services without any problem. During 3rd service, I have noticed some digital functionality have failed which was brought to their notice. They came and replaced a cable for rs. 125/-. After the 4th service, again I replaced the same cable due to which Compressor automatically disconnects after 2 minutes running with cooling. Now, the problem noticed in digital panels are 1. Compressor disconnects automatically after running for 2 minutes. 2. Temperature setting of 24 degrees not yielded any result of that cooling. 3. Setting for one hour makes compressor not started and only Fan is running.

I hope you that you will send an expert to attend the digital panel perfectly which makes all short of problems and also request to nominate a very good authorized person to have AMC and thorough with digital panel.AC Zone AMC is valied upto July 2009 . Even though, they have completed the 4 services, they failed to solve the digital panel proper functioning. Pl do the needful sir

S BALAJI 26 LIC Colony east Tambaram chennai 59 Mobile: [protected]

h.no 70, sec 10 ambala, haryana
phone no.[protected], [protected]
vide bill.no 5762 dated 27.6.08 A samsung air conditioner split 1.5 ton with remotedi model number.AS18&j**tc, S.no=A20 7P23Q303515, from v.k.enterprises ambala city, haryana, and payment was made through check no.002988 of sbi model town ambala city but the air conditioner is not working d complaint has been made all consent time and again but they are making blame exuses to avoid replacement of the air condition. as such there is no alternative to refer the matter to honerable investor form court at ambala, to get the justice at d earlest pls arrange to replace the a/c immediately, or refund the money with interest, and problem of proper cooling after 1 week of the purchase, it seems to be manufacturing defect as informed by ur engineer.d problem is due to choking and leakage of the gas from the system.An early solution of the problem at ur level is requested...

The worst call center in India, and very poor service. Samsung Call Center have gone in vain

SAMSUNG HAVE SOLD ME A DEFECTIVE MONITOR, AND DOES NOT HAVE A BIASIC TO REPLACE EVEN AFTER COMPLAINING REPEATDLY

I registered a compliant in the month of April nearly a month and a half over still not ready to replace the component.

My complaint number is [protected]

I have interacted with your call center “sreenidhi”, “Shishidar” “Sandya” “Rithu”and the JOKER Santhosh the worst team leader, who is not ready to speak to me and resolve my issue after promising the replacement of Monitor..

I also in touch with Vishva the technician and his team leader “ Krishnamurthy” who do not have answer and don’t know how to answer resolution for my problem.

I just don’t understand why do you require 2 or 3 months or years to rectify my issue, when I have paid complete amount without any discount. require service for the same

Need a resolution ASAP

Please help !

Godwin
[protected]
[protected]@yahoo.co.in

I have purchased sum sung mobile SGH-M-620 on[protected] after 22 days i have suffering problem with mobile my mobile is discharged after 3 to 4 hours.I have already two times visited to sum sung service center and they have change the battery but problem is still continue. And i have inform to your customer care more than 10 times but nobody properly reply every time he was asked me go to our service center please look the matter i have frosted with samsung support system and your product please sort out my problem other wise.

As on[protected] my mobile in service centre

sir,
I have given my samsung SGH-f270 mobile phone to samsung service centre mugal canal karnal(haryana), which is indeed the authorized service center for samsung on firstly1 month before stating network problem...they have returned my phone 2 days before...its more than 1 months since i gave my phone to them...they have also not fulfilled my demand and also phone doesn't show battery backup i think they have changed my phone battery ...i am not getting any proper response from the service center and from the area service manager...i want to contact samsung's higher authorities before i lodge a complaint in the consumer court against samsung...please contact me as earlier as possible

regards,
harsh
phone- [protected]

sir,
i purchase a samsung moniter form bansal computer on dated[protected] but after one month.i have been facing lot of problam regarding visulisation (screen automatically shut down and no blue lcd also not working ).so many times i file a complaint ([protected]).and 4 times engineer visited here .but they r not able to solve my problam.now 3-4 month passed and problam is as it is.after suffering so many problams i send a mail to samsung sites but no responce.i also call its nirala nagar office and contact person was mr.santosh and after listening all the problam he sure me to exchange my moniter within one or two week .but sir sorry to tell u after one month he also denie to fulfil his commitment.pls do sth

I was logged complaint of my washing machine model no. 8700 for non functiong of washer side at your call centre no 30308282 on date 18.04.09 & got a call no. [protected].

After 2 days one person?? visited at house & after checking told that he will come back for repairs.

After that No response...????????

On date 11.05.09 one person came & take my w.machine for repairs at workshop 7 after that no followup...????????????

Today when I called to the no. given in jobsheet, the person on other side denied for such w.machine pickup.

After 4 calls from my side, they agree that they have w.machine but spares parts is not available till date.

After my call, they send my w.machine back without repairs?????????????

Is this type of irrespopnsibility can bear anyone ??????

This is called SAMSUNG SERICE ??????????????? - SPEED - SURE - SMILE ?????

One more thing.
After receiving my w.machine, when I checked it, I found that dryer is not working which was working earlier.
Unable to understand which type of service is this??????????????????????...

Immediately after buying the product the coolpack support was found bent. Coolpack can not be put in place as it falls due to the bend in the side support (built-in defect, not due to use). Problem was coveyed to Samsung through the dealer (Lalwani, Chembur). Company representative came and saw. I was told that the part will be replaced free of cost the next week. It is already over by 2 weeks. I purchased the product on 12th April 2009, lodged the complaint on 15th April 2009 on realizing the problem. Dealer did not take note of the problem initially. After repeated request from me, he referred the the problem to Samsung. The rep came at the month end, checked and told that it will be replaced soon. It is already more than a month, since I have lodged the complaint. No progress so far. Please persue the matter.

I have already posted my complaint as below.
"I had bought a 26 inch Samsung LCD (LA26R/1BALX/L) in November 07.The lcd gave up in March 08, within one year 3 months of purchase. (complaint no. [protected]) The engineer visited us and comfortably said that the repair cost would be 17, 000/- approx.How can a product which costed me 35000 just 1.5 years back and the repair cost of this is half the price of the product. We raised an issue but as a special case samsung could just give us 25% discount price on the repair cost. This is just not done.We need the lcd repaired on Free of cost basis."

IF OUR LCD IS NOT REPAIRED FREE OF COST WE ARE GOING TO PROTEST IN THE SAME MANNER AS BELOW AS WAS DONE BY ONE OF THE CONSUMERS IN THIS FORUM.

1.We samsung customers those who are facing difficulties with the company service will go in rally either 2 wheeler /3 wheeler.
2. A crane will be used to lift the LCD (which cost us some 35, 000, 50, 000 etc.) and it will be dumped on the road
3. Three persons will act as mahatmagandhi 3 monkeys roles such as
a.one as DEAF( Company wont hear our voice)
b. one as BLIND ( Company wont look at us)
c. one as DUMB ( Company wont speak with us)
4. All the dumped products will be safeguarded carefully and displyed in consumer exhibitions by hiring one stall.

SAMSUNG INDIA PLEASE RESPOND QUICKLY.

STANLEY FERNANDES
[protected]