Samsung India Complaints & Reviews

I am Sourav Bhattacharya from Hyderabad. I am submitting this complaint after a disappointing experience with Samsung India Ltd. On 3/13/2009 I purchased two biosleep split acs and a Samsung ht z110t home theatre system, serial no c526irpqb00427y from M/s Balaji Electronics in Somajiguda. The home theatre system conked off on 3/19/2009 exactly a week after the purchase date. During this time period it had only been used for 3 times. I registered a complaint with samsung customer service on the very same day and was advised that they would be sending a technician to my place for service of the faulty device the following day. During this time I was told that the problem was a very minor one and it can be repaired just by visiting my place.The technician visited my place as scheduled and inspected the system. Even though I was told that it would be fixed he failed to repair it on visit. He recommended that I send the system to the authorised service center Ratna Electronics for service repair which can only be done the following day. At that time he promised the problem would be fixed in a maximum of 3 days time. So the system was sent the following day to the service center on 3/21/2009 issuing claim no [protected]. I was promised it would be delivered by the following tuesday 3/24/2009 positively. The entire day passed of without any response from them until i called them up to enquire on the status of repair. To my satisfaction I was answered back that the set was in working condition and was under observation for the day. They would be delivering it the following day. So I waited for the whole day without receiving any reponse from them. I called them up again on 3/25/2009 eve and was told that the system again had conked off and was being worked upon. I was astonished at that statement and asked for a promised surer delivery date. The rep told me it would be delivered for sure on friday the 26th with no excuses made. Today is the 27th and i still havent heard from them. When i try calling them up nobody answers the phone. I have also tried calling up samsung customer service no where they just take a complaint and give out complaint no and do nothing. As of now i have no information on the whereabouts or status of the product which i purchased with my hard earned money.
I have been a loyal customer for samsung all through my life. I have a samsung washing machine and refrigerator along with two split acs manufactured by samsung. All my life i have used numerous samsung products like colour television, pc monitor, window ac, hard disk drives and cd and dvd writers. But this is a very disappointing experience from my favourite electronics manufacturing co. My questions to samsung management are

1. Why do you make promises which you cannot keep? And if thats part of your business, should you not inform a loyal customer if for some reason you are not able to meet your deadline? During the service call u repeatedly ask for contact details for what purpose then if you are not willing to use them in time of need? Why this facade?

2. If because of this experience I think twice before buying any samsung products in future will i be unjustified?

All people out there please take into consideration these factors before buying any samsung products as they seem to take pride in just selling and not caring afterwards.

Sourav Bhattacharya
Mob [protected]

I bought samsung LCD 32" on 9 dec, 2008 from M/s The Electroage
> Consumer Electronic Goods, SCO 363, Sector 35B, Chandigarh. LCD which was
> displayed in the showroon and which we finalised for purchase was with 30000 contrast ratio whereas the LCD > which was delivered to me was 10000. I approached company as well as
> dealer but getting no response. Dealer and company both agreeing that i was delivered LCD other than what was shown to me but i am not getting any response.

I Had purchased new SAMSUNG GURU 1410. (IMEA NO. [protected]) from samsung Aurhorized Dealer M/s Rediphone-Vadodara.Gujarat. on 24 Jan-2009 evening.

A problem occured on 1st Feb '09.I have complained the same to Samsung Super Service Centre at Vadodra. At first they promised me to give the phone, the same evening. However, I did not get my phone in the evening. On enquiring they said that they did not have the necessary software to repair my phone. They gave my phone back after four days.

However, the phone again stopped working on 7th March '09 evening. I gave the phone to Samsung service station ( Work order no. WA[protected]) on 9th March (8th march was Sunday).They again promised me to revert back by evening. (same thing 3 time happen, they always promised me but they never give my cell phone)

I have not got my mobile till date. They are neither replying to my mail nor are they giving proper reply on phone.I don't know when will I get my phone back.I have already asked them to replace my phone because of such harresment. But they are not agreeing.

I am very much troubled because of the phone. I spent my entire savings to buy the phone.I would have no trust on the existing phone even if it gets repaired, no trust even on SAMSUNG. I request you to free me of the harrasment and help me get justice.

I have the copy of 1-Purchaed Bill, 2-Warranty Card, 3-Slip from service centre and 4- I am sending that to samsung support mail copy.

As necessary documents.Please revert back at milan.[protected]@gmail.com if more documents are required.
Please consider my complaint.

Please also guide me if they return me the after repairing, should I take It back?


Milan Patil

I had purchased a Samsung Refrigerator from Garnet Electronics in Hyderabad and the compressor of the same failed within a couple of years, but since I had misplaced the original invoice and the warranty
card, I was told that I will not be eligible for a free replacement.

I agreed to the same and asked Samsung to replace the compressor on my cost and also asked them to provide for a new freezer door, as it was broken. The complaint number was '[protected]' and the date was the 7th of
December.
After more than a month of following up constantly Samsung finally sent a technician from 'Matrix lectronics', who apparently are the service representatives for Samsung and the compressor was replaced, but he did
not get the freezer door.
While replacing the compressor, the technician failed to flush the system as is the norm and he did not have any thermometer to check if the refrigerator was cooling properly. He collected the entire payment of Rs. 3200/- promising that if there was any problem he would attend to it immediately.
As was expected the firdge was not cooling as it is supposed to. I again made a complaint of the same in the first week of february 2009 and ever since than I have been regularly following up with the customer care of
Samsung as well as Matrix regarding the defective compressor supplied to me and the freezer door.
My complaint number with Sumsung is '[protected]' and my problem has been kept pending for more than 3 months now. Every time I call up Samsung they say that the problem will be resolved within a few hours and someone from Matrix will get in touch with me, but it never happens. When I call Matrix they either do not take my call or promise to send the technician the next day and fail to do so every time.
Consequences : As a result everything I keep in the refrigerator gets spoilt and I cannot store fruits and vegetables, therefore I have to go shopping everyday at the cost of losing precious working time. The most
disturbing factor is that because of the fridge not working properly my 2 1/2 yr old son has to suffer the most. So many times we could not give the baby milk in the middle of the night as the milk kept in the fridge was
spoilt and there was nowhere I could get milk in the middle of the night. This inconvinience is more than any economic or physical damage that Samsung could have inflicted on me.

Complaint Regarding Mobile Servicing

Dear Sir,
My self is Swati Saurabh a disappointed customer of Samsung Mobile F270 which was purchased from M/s. Croma, Ishanya Mall, Opp Golf Course, Shastri Nagar, Yarawada Taluka, Haveli, Pune -411006, Phone No[protected], a very prestigious super market of Pune vide Sale No[protected] on 29/10/2008 WITH AN AMOUNT OF Rs. 9700/=.

I was facing call disconnect during talking, mobile gets switched off automatically during outgoing call and Music player was not functioning. The problem was reported personally to M/s. Croma, Pune on 15/2/2009. They refused to look into the problem and and didnot lodged my complaint. In turn, they asked me to take the mobile personally to Samsung Service centre.

Inspite of my busy and hectic schedule and work load with no other option as told by M/s. Croma, Pune, I visited your Authorised Service Centre M/S Sharp Telecom Addressed : office No 15, Shanti Complex, Narpatgiri Chowk, Mangalwar Peeth, Pune -411 011 contact no. [protected]. They promised me to give back my mobile in 2 working days vide their work order no 2758 . When I reached there after 2 working days to collect the mobile they told me that there is some hardware problem in the mobile set and they have sent it to the companies that too without my permission. Later on I was verbally communicated by the service centre that mobile would be available in about 25 to 30 days. The above cell is in warranty period and I have purchased from a very very prestigious Super Market M/s. Croma, Isaniya, Pune. So, I complaint to M/s. Croma, Pune. The Croma representative Mr Harjinder called me and informed that they will take up the matter from the service centre but regret to inform that till to date of writing this complaint I have not yet received any communication either from Croma or from Service centre.

I was not expecting such type of service from Samsung services centre and M/s. Croma. It should be sole responsibilities of M/s. Croma to provide support to their customer. I am very disappointed with your hopeless services.

In view of the above, I may please be provided new mobile as soon as possible falling which they should refund the money without further delay.

Awaiting for your reply as soon as possible.

Thanks & Regards

Swati S.
Mobile: [protected]

I ve got one samsung l700. I got interest on that particular model just because of itz a 3g phone with special applications like integrated shozu and rss reader. Now i found neither of the applications working, even i ve searched through shozu official site, they ve not included this model as to support. Itz just a cheating ...if shozu aplication is not supported in this model, they ve no right to include this aplication. The inbuilt RSS reader is just useless, it unable to search rss from any sites even from google and yahoo. I asked samsung about all this but they even dnt ve idea ...Now i want to exchange my phone with some other model which supports shozu and working rss reader, they deny me to do that. I want to file a conjumer case against samsung with in 10 days if they ve nt given me any proper reply..

Sir/madam

I am a computer professional working in IT company in delhi
I purchase a 80GB IDE-Simple Hard drive before 3yrs from Nehru place

- Some times ago, its giving complaints, so i tried to make a complaint according to warranty, to The Service center of Samsung - 602, Vishal bhawan, Nehru place.
- The executive in service center, take that Hard drive and give me a complaint slip and say me to come back after 20days.
- When i come back after 20days, they give me a Hard drive 80GB -SATA (NOT IDE) which is same like my previous hard drive.
- And after that, when i try to check the warranty of that hard drive, there was no information on Samsung Website - its showing that - there is no serial no. exist in our database.
- after that - i complaint this thing and they response me that - there is a fault in their software in the service center.
- after again 20days, i talk with them and they response me that - with in 2-3 days, they will do their responsibility.
- after 7days when i check Hard drive warranty - its showing - expired in Feb 2005
But on the other hand, my old hard drive was in warranty period till Feb 2011

PLease I wants to know the complete procedure to make a complaint about this Issue.
Tell me, what should i do ? and what kind of documents requires about this Issue.

And one thing is that - they didnot give me any JOB DONE CARD from samsung about that changed hard drive, .

I just have following documents

- Complaint no. filled on 30 Jan 2009 with order no.
- Previous hard drive warranty information from samsung India

I shall be thankful for this such kind of help.

--
Dinesh Verma
[protected]
[protected]

TO
THE SAMSUNG GENERAL MANAGER
DEAR SIR,
I had purchased a Samsung window ac 1.5 ton model number AWT18ZKAXTZ and serial no. A209PZBQ200844E from dealer Shehnai video center, 576, link road, near Preet palace, Ludhiana on 17th march, 2008.
Ever since I have purchased this particular model, I have only been facing problems. Within a month of my installation of the ac (on 09th may, 2008), I had to approach the service centre with performance problems. Initially there was ice deposit on the inside mesh and piping along with no cooling effect (photos attached). Subsequently they changed capillary gas at my residence in Ludhiana, but the problem persisted. So the took the ac to company service station and replaced compressor, capillary gas and capillary set . On delivery of the repaired a.c., we found that ac was making more noise than before and normal working ac. But the delivery technician told that it will go after some usage. so we wrote that over the customer satisfaction sheet for further reference(copy of customer satisfaction sheet attached). Somehow, I managed to pull through the summer season which is very severe in Ludhiana with less cooling and noisy ac.
On completion of the winter season, I decided to start using my ac in the month of March 2009.i asked the service center for free servicing. After a wet service and a dry service the problem of sound from ac persisted. So I called the service center again to look into the problem as the noise was getting more irritating on every consecutive usage. This time I was told that the motor ball bearing of the ac has stopped functioning and hence they require to replace that particular part.
Practically the ac was used only for 4 months of summer and after repeated repairing by company, it has become a refurbished defective ac. In an ac which is hardly a year old, change of all major parts only means that the ac is a defective piece. Due to the change in all its major assembly parts except outer cover, i feel fully justified in asking for the replacement of my ac with a fresh piece of ac. As i have been mentally harassed, i strongly feel justified in saying that i should be given an AC replacement at the earliest.
THANK YOU
DR. SHUBH MAHINDRU
ROOM NO 15, ABOVE STAFF CANTEEN,
MOHAN DAI OSWAL CANCER TREATMENT AND RESEARCH FOUNDATION,
LUDHIANA.

Sir,

I had raised a copmplain regarding samsung home theater with the service center on 1st march 09

the person came to repair on 9th of march after giving calls for 25 to 30 times to service center . then there was an issue in lens he came again on 14 changed the lens and told that this is what we can do . Still i am having the same problem

my complaint number is [protected].

Kindly help me in getting the email address of management so i can contact them or else help me in registering complain in consumer court

This is my second experience of poor customer services and orientation for Samsung

The phone is in not working condition merely after 7-8 months of purchasing. When it is sent for repair, I had to go to the service station for more than three times and they give false commitments and it is still lying with them.

In the first place customer should not be going to the service station for collecting the material, instead it is the duty of the company to give good services to the consumer.


Here are the details of my phone and service station
Model No B200

Serial Number R6VQ470969V

IMEI/RSN NO [protected]

DOP 14 June 08

Work Order No 3797 DT 5 Mar 09

MDR Services India Pvt Ltd.

I HAD PURHASE THE MICROVEN NO-103FL-KC/XTL -OO187ZBWAO25768 FAB NO-612 I HAD REGISTER THE COMPLAINT TO THE SERVICE CENTER FOR CHANGE OFDOOR LOCK ABOUT 17 DAYS BACK BUT INSPITE OF MY REPETED REMINDERS TO THE CENTER I AM GETTING REPLY THAT THE LOCK IS NOT AVAILABLE IN THE STOCK . PLEASE LET ME KNOW THAT WHAT IS THE FUN OF PURCHASING YOUR PRODUCT WHEN THE PARTS ARE NOT AAILABLE IN YOUR STORE. IT IS A SHAE ON THE PART OF THE REPUTED COMPANY HAVING INTERNATIONAL MA RKETING .
IF THE PARTS ARE NOT AVILABLE THEN CHANGE MY MICROVEN.WITH IN 15 DAYS I HAD PURCHASE THIS ONLY 2TO 3 YEARS BACK .IF I DID NOT GET ANY REPLY FROM YOUR SIDE I AM FREE TO GO TO CONSUMER COURT .
MY ADRESS . H. S CHAWLA
H .NO. 100 SECTOR -4
RANJEET AVENUE
AMRITSAR (PUNJAB) M.NO-[protected] RESI[protected]

I purchased one Samsung handsfree Model No (WEP-301) . But handsfree not working properly form date of purchase.
After many complains service center return handsfree at 27jan09 and provide the receipt without work order number, but till date they unable to resolve my issue and simply says part is not available.

Plz find the attached complain receipt.

Ashish Singh
[protected]
ashish3.[protected]@airtel.in

i brought ou refri 5 years back, now i found compressor is not working what is the rate of new compreesor, is ther any help from your side.
Pls do mail me. Its urgent.
Regards
Amrinder singh

I bought Samsung refrigerator ff340L RT34XVDS on[protected] from CROMA, Sector-3 Rohini Delhi for Rs 19370. The machine was installed the next day by the company engineer.We noticed a big dent on the freezer door and the engineer agreed that the defect needed immediate rectification.He noted it in his report and assured me the freezer door would be changed in two or three days.I formally registered my complaint and was assured that the door would be changed soon.

It is a matter of regret that no action has been taken on my complaint although 3 months have passeed.Every week, however, we receive a call from some executive or the other assuring us that the complaint is being looked
into.Two or three engineers have visited us, photographed the fridge and left after giving assurances.

Obviously, they are trying my patience.They just want me to drop the complaint.They don't appear to be serious in solving the problem.

I feel cheated and disgusted.I feel sorry that i bought a Samsung product.

I am outraged to discover Samsung won’t replace my cell phone due to the port breaking. I own another Cingular Samsung flip phone where the port broke as well. Your Warranty evidently has a “loop-hole” where a manufacturer defect is blamed on the consumer!

I first called phone repair to ask them what “F-84” meant and why this isn’t considered a “manufacturer defect” and how is the port breaking considered “abuse”. Not one person I spoke with could explain this comment nor understood the technician’s decision of abuse and explain how it is not a manufacturer’s defect. They transferred me to the Escalation Department Supervisor on duty, Angeli.

She didn’t know what F-84 meant nor could she explain anything other than repeatedly reciting to me the “all or nothing warranty”; once the phone is sent in for repair and is found to be non-repairable, the product cannot be serviced and therefore simply sent back to the consumer. There was nothing she could tell me about replacement of the phone other than writing to Corporate Office. After debating my point for over 20 minutes, she finally transferred me to the ECR Dpt. When I asked her why she didn’t do that in the first place instead of telling me to write to Corporate, she told me this was standard procedure. Interesting?

I spoke with supervisor Tiffany, at ECR Department. She mentioned she had just discussed this same problem with another customer. She explained that with the code: “F-84, Pad Lifted at Charger Port” this is due to the consumer pushing too hard when plugging in charger and is not covered under their warranty. She was informative and pleasant but after hearing my story, said this is Samsung policy and nothing she could do.

My argument to Samsung regarding this decision, is that people naturally would tend to slightly push the charger into the port if they were having connecting issues and this shouldn’t constitute “undue stress or abuse” to the phone. If doing this for more than several times bends and/or lifts the inside pad, then this indicates the beginnings of the port breaking and should be considered a “Port Manufacturer Defect”.

I have searched several websites with Samsung complaints and have 3 different addresses to send my complaint letter to. Do you have correct one and name of Samsung Mobile Phone Manager or Communication & Device Solutions?

Dear Sir,

Dear Sir,

I would like to bring the facts of defective workmanship in a Mobile, Samsung DUO, Model No.SCH W-339 (GSM-CDMA) of Samsung make, which was sold through Tata-Indicom True Value Shoppe, to your notice, and act.

FACTS :

I have been gifted a mobile of Samsung make ( Model SCH-W339, which have two slots for using a SIM Card of GSM as well as a UIM Card of CDMA service of TaTa Indicom), by my sister during the month/year November 2008. This mobile was purchased from a TaTa Indicom True Value Shoppe at Bhubaneswar, Orissa, India on 4th November 2008 (Invoice enclosed in attachment for ready ref.1). She gifted it to me during last week of November 2008 in some special occasion. As already I was having a GSM (SIM) Mobile and like the service of TaTa Indicom (CDMA Service Operator), she gifted me this model to use both type of service in a single mobile phone. Prior to this device of Samsung, I am using a Nokia N72, since 2006.

History of Trouble:

The worst time came, after I was gifted a Samsung mobile (Samsung DUO SCH W-339) by my sister. I started using the mobile during the month, December 2008 and a few days latter, it started giving trouble. It did not open and came to "Auto Start mode", which starts opening the device and in the next, shuts it down, automatically and the process continues till the device disconnected from power by removing battery. This problem started & I did not able to use the mobile.

(1) I am working in a distant place from Bhubaneswar. So, I sent the mobile to Bhubaneswar to lodge complaint, from which shop it was purchased. But they (True Value Shop of Tata Indicom) advised my person to go to the Service Center of Samsung at Bapuji Nagar, Bhubaneswar, Orissa. This thing happened during the month January 2009. They took 10/12 days to return the device after it got repaired.

(2) Again, in February 2009, when the device(Mobile phone) returned to me, I tried to use it. But, I found that although GSM Slot (SIM) is working, CDMA Slot (UIM) is not working (while CDMA Slot was tried to be used, it was only searching the UIM card, which never ended). Again, I approached the Samsung Service Point at Sambalpur, Orissa, which is nearest to my working place. They politely took away the device from me, on 10.02.2009 and sent it, to Bhubaneswar Service Center for repairing. I waited till 17.02.2009 to get the device back from the Service Center, Sambalpur. The copied entry form attached for your ready reference2.

(3) After I got back the device from the Service Center of Samsung on 17th February 2009, I used the device for next few days and thought that I got rid of the evil trouble. But to ill fate, again on 22nd February 2009, the Set experienced same problem, as it was experienced at the 1st instance, i.e. While opening the device, auto start continues to open the device and shut down, and tries again & again, which never ends. I stopped the operation after 5/10 minutes, by removing the battery from device. I called the Samsung Service Center, Sambalpur, Orissa over phone with a frustration over the matter, but they advised me to wait for a day or two and see whether the same is happening again or not. And I tried on their suggestion, but failed.

At last, I ran to Samsung Service Center at Sambalpur, Orissa, on 26.02.2009, where they tried all options available to them. But, they also failed. Again they took away the device from me and told that they will have to send it again to the Service Center at Bhubaneswar, Orissa, to set right the device, where they repaired it at the 2nd instance. Now I am waiting to get back the device from Samsung Service Center at Sambalpur, Orissa. Is not a consumer harassment? The copied entry form of 3rd instance is given in attachment for your ready reference3.

Frustration over the Device (Mobile) :

Really, I am frustrated over the workmanship of this mobile and the service rendered by the Service Centers of Samsung. In my opinion, it is a completely defective device and defective model as a whole and its workmanship can not be trusted at all at any cost. Isn't it? You may advocate for the Goodwill of the Company. But this type of product degraded the Company's fame in the market. In my opinion this product should be withdrawn from the market .

My Natural Questions :

How many times, I will have to spare, time and money for this mobile ? What for, I opted Samsung Mobile? Isn't it a defective workmanship? It might have been noticed by their Service Points, but they not bothered to replace the device ? Why they are killing the time and money of the Consumer like me? Is not it degrading the corporate value of the Company? And much more questions are now impatient to be questioned to this company.

What message delivered to a Customer :

Companies like Sagem, Spice etc. were came up with Mobile Models (Like your 2ON CDMA-GSM mobile, Model No. SCH W-619) with very less price, but the Samsung model SCH W-339 (Which is working on one operator at a time) is costlier in comparison, as priced at Rs.6000/- (Rs.5, 999/-), even it is named as DUO, but works with one active operator at a time. Even then, a customer like me opted for this model, only because of Samsung’s and Tata Indicom’s Goodwill. But all of my expectations are proved false. Moreover, now my feeling is like that I have been cheated by Samsung & Tata Indicom, both. Both are responsible in this cheating.

I hereby requesting all not to faith upon any product of Samsung, although it looks good at a time, but it is not guaranteed, you will not be cheated like me.

I also request everybody, who can guide me, at this point of time, What should I do.

I placed my grievance for a solution.

Regards,

--Sandip Mishra

I had purchsed the Fridge for my new house on 8/1/09. I started the Fridge just before the house Warming on 20/2/09. on 21/2/09 the cooling stopped so i gave a complain thru the Customer Care. the service engineer came on 23/2/09 and told the compressor was not working & forwarded the complain to his superior. within 3 days i was informed that i would get a new fridge. Now it is more than 12 days and no comitment from them when will I receive the new fridge.
i am going thru foribal days Because i am not able to use my NEW FRIDGE.

by mistackly stardust pack have been activated from me and it always deducted 1 rs from my account so, now i want to deactivate this stardust_pack.plz do the needful as soon as possible

I have converted prepaid no. [protected] to post paid number around 20th Jan 09 and also submitted all the documents on the same day to Airtel authorised Mr. Suresh from Nescom company. It was working fine till yestarday(05 Mar 09) but all of sudden my service was suspended by Airtel office then I called Airtel customer care they said I've not submitted my documents to Airtel office thats why service suspended then I called Mr Suresh who gave me SIM card. He said he has submitted documents within one week of I submitted to airtel backend office and also has the acknledgment of the same. Then I again spoken to Airtel Customer Care manager Mr. John on [protected] and I asked him to start my number first and then look into this problem but he replied in nonsense way and he said he can't help. Now I'm trying to contact Mr. Anirban who is looking the Samsung corporate account. But unfortunatly I got disappointment from all the ways...

I also checked on Airtel website where I got nodel officer details : Mr Sajit, [protected] and email address, I sent complaint to the nodal officer also but i didn't get any reply... also tried to contact on mobile of Mr. Sajit but it says that is not a valid number... I don't understand if their number itself is not working then How come our number will work...USELESS SERVICE FROM AIRTEL...

WHO IS RESPONSIBLE FOR THIS AND TO WHOM I NEED TO WRITE

Dear Sir/Madam,

We had earlier purchased a Samsung Microwave Oven on 16/12/2008 ( model : M1712N, Set Serial No : 02917DCAC00752W) in Thailand at Home Product Center (Receipt No : 103891).We had taken it back to India and it stopped functioning from Day 2. We contacted the local Samsung service center and after a huge delay they responded to our issue and failed to provide support. Now even after consistent follow ups with the Samsung Customer Service Centers through mails and phone they have completely failed to respond to our issue. If you go through the chain mails below you would find that they confirmed that they would send the appropriate person to take care of the issue immediately but now it has been more than a month since anybody turned up.It seems all they want is for the original warranty period to run out so that we could be totally helpless and pay for support. It causes so much of mental stress and tension to see the hardearned money spent on the product lying there unable to be used. Kindly let me know how we could take it to the consumer redressal forum to resolve the issue.