Samsung India Complaints & Reviews

Sir,

This is to lodge my complaint for non-repair of my samsung refrigerator for tha last 16 days . I had lodged complaint with samsung call centre[protected] on 20/03/2009 days back, BP number - [protected]. The service engineer visited my home and openr the freezer unit and told me that some problem with gas fill.. The service engineer told me some other person will come and attend it within 2-3 days. However it has been 16 days since the complaint only 2 person came and saw but did not do any thing. THERE HAS NOT BEEN ANY RESPONSE FROM ANY OF THE SERVICE ENGINEER. I AM HIGHLY DIS-SATISFIED WITH THE SERVICE OF SAMSUNG.. If this is the state of affiars regarding service of samsung, I would never recommend any SAMSUNG PRODUCT even I made a complain to dealer at Chennai from whom I bought the Fridge but of no use.


Prabhat Kumar
Flat No- B2/2
B-Block, Parsn Towers,
Pantheon Road,
Egmore
Chennai-600008

I can not play or access videos from net or saved on computer in my Samsung Mobile SCH-S259, please help and guide me regarding it and solve my problem

Dear Sir,

Kindly take necessary action towards repair of above mentioned washing machine under waranty at the earliest. It has been repeated request through your local service centre, dealer (M/s Arcee electronics -Panvel) and to your toll free customer care at Chennai since 18 Mar 09 till date. However the same is not completed till date. As it is washing machine; we need to use it on regular basis but no one is serious about it from your end. If this is the kind of service then I am sure that the trust and faith which is with customer will not able to sustain for long.

Pls see to it . Pls refer my complaint no.[protected] dated 18 Mar 09

Hi,

I have bought samsung omnia i900, and let me tell you whatever features are specified is all crap. Battery sucks, for me never says the batter is full while charging it . it dies in a day. talk about 5 mega pixel camera... 2mp camera has better clarity then this one. I have no clue what do i do to sell or get back my money.. I bought this phone with lots of excitement, watching the ads and reviews on net.

To correct these problems i went to service center, but i recieved nothing but scratches on the phone. they din't even know how to turn it on and they just reinstalled the software with out retesting if the problem mentioned by customer is corrected or not. The worst service ever.

I am going to campaign against samsung mobile as this is my 3rd bad experience. every time i take samsung, i think this time they might have improved. Let me tell you they improve really go or do well really good in advertisement but the worst in product. I would never do this mistake again and i would also enforce my friends not to buy samsung products. I will do my best to make people aware on this cheat.

i bought this cell paying 32k, which turned up to be a waste cell..

Thanks,
Rita

On switching on Samsung T.V. (model CS21A730EL), after 2 hours the picture gets elongated like thin face broader body and vice-versa, the running strip at the bottom of the T.V. moves like waves of the sea and the icon of the channel gets shrinked. We have registered our complain on 25th of December 2008 (which is hardly 15 days after the purchase), vide complain registration number is [protected].
Since then the below is the status.
1. On 26th December '08 one Mr. Faroq from pune local authorised service center had attended the complain by soldering some electronic parts in the T.V.
2. From 15th January '09 i was out of station and returned back in March.
3. On 26th March '09 again we came up with the same error and Mr. Faroq had been to my place and did the same excercise which he did earlier.
4. This went on continuing and keeping busy at my office i wasn't able to get in touch with the service center.
5. On 3rd April '09 my dad who gifted me this T.V. had been to my place from Baroda and when he personally viewd the error he lodged the complain again at 10:30am on same day.
6. As per the specified time given in each phone call by the sevice center nobody turned up till 7pm of the same day.
7. During this time we happened to speak with Ms. Roshni at 3:00pm, with Mr. Hemant at 3:30pm, Mr. Anubhav at 4:30pm, Mr. Faroq at 5:30pm based on their commitments.
8. At 7pm Mr. Hemant an senior engineer called up and said that he will be visiting for the complain at 7:30pm and he did visit.
9. We had kept our T.V. switched on from 5pm in the evening on 3rd April awaiting for the error to come as the error comes after switching on t.v. for 2-3 hours.
10. Unfortunately the error dint come during Mr. Hemant's visit who was at my place from 7:45pm till 9:00pm.
11. After return from our picnic on sunday evening we switched on the t.v. at 5:00pm (05 April 2009) and the error started coming up around 8:30pm.
12. We immediately called up Samsung Service Center but they had their weekly off.
13. Then we contacted Mr. Hemant (who has given his mobile number) who dint picked up our call.
14. On 6th april at 9:45am we again contacted Samsung Service Center and spoke to Mr. Avinash as we faced the problem again.
15. As per Mr. Avinash's assurance Mr. Hemant (the pune local engineer) called up at 10:40 and assured to take the t.v. back for checking the error at their service center by giving standby till the time the error is rectified.

Our concerns:
1. For getting the error under the advice of local engineer we kept our t.v. on for hours together wating huge amount of electricity.
2. A new t.v. which is hardly 3 months old and has faced so many complains is of no use to us.
3. We have been due by selling us a fautly piece.
4. We have wasted approximately more than 500/- rupees behind the calls made to service center since the purchase of the t.v.
5. We request for an replacement against the faulty piece which has been sold to us.

I have give my refrigerator for repair. They came to my house and taken it for repair. They promised my saying that they will return in two as it requirs gas filling. Called their Call Center many times. They do promise saying that they will call back after finding the status but never called back. After blasting a lot they gave me their Bangalore service center in-charge to communicate on the issue. Keep calling him every day and he is consistently keep saying that he will send it in a day. Close to a month passed and looks like they have no intention to return the same. I spoke area manger (as per in-charge's words) and that guy is really useless. As usual he told me that he will call back but never called back. I'm really helpless and frustrated to call them. The ticket # [protected], dated: 12-Mar-09

I guess, I need to approach Consumer Forum for any help. Hope they help me too

Regards
Ramana

We are the computer reseller. Our customer's Samsung CRT 700E monitor having degauss problem from last 7 days. Complaint is already registered in Samsung customer care. Complaint number is [protected] dated 30/03/09. But complaint is still pending after so many reminders. Such a very poor services of a branded company Samsung.

Dear Sir,

Samsung is a brand name in domestic electronic/ electrical appliances on which one can be assured for its quality product . However, in my case the scene is quite different. Please refer to my present complaint no-[protected] dated 18 Mar 09. The said washing machine is not working since 18 March 09 for which complaint was lodged as above. On repeated follow up with service provider at chennai (toll free no.) and M/s Arcee electronics (Panvel branch- from where the product was purchased) the machine is still un-repaired and non- functional. The service engineer had recently visited my place for assessment of the defect but could not rectify the defect till date view non-avialability of the spares (PCB).

It is pertinenet to mention that the machine was purchased vide Arcee electronics (Panvel) invoice no. 14518 dated 29/4/07. The similar defect had occured twice between the date of purchase & till date. Similar defect was reported vide Compaint no.-[protected] dated 23/1/08 which got repaired after a long period.

Conclusion:- By viewing the above; it can be concluded that the machine has manufacturing defect from the date of production. Therefore I request the concerened Samsung authority to kindly replace the machine with new serviceable washing machine on morale ground.

Today washing machine is basic need of our life due paucity of time and work culture, but if one starts having frequent and similar defect in domestic appliances as mine; it is quite troublesome to carry on with day to day routine of our life.Non-compiance of service call in time is a bad for customer and seller.

But I fully belive that yours being the brand and reputed company in the world market, you will certainly take necessary action at the earliest to avoid additional in-convinience to me/ us.

Requests:-

1) Either change the washing machine with new serviceable one; viewing the above history of the machine at the earliest. or

2) Repair it at the earliest with extended guarntee period to avoid further inconvinience to us. A quality service is an additional bonus to both customer and seller. It will endure our long relationship with strong faith in your product in future (for me and other customers in the market).

Looking forward for your favourablbe and genuine action at your end.

Sincerely yours

Krishna Kumar Singh
Cell- [protected] / [protected] / [protected]
New Panvel(West)
New Mumbai-410 206

Hello,

i have a 21 inch samsung metallica colour television, it is 5 years old. there is colour variations in my TV.

hence could u please provide me an Samsung Service center deatils, i have located in Ramachandrapuram Bangalore 560021.

Regards
Alex

Sir,
Myself Anand Gandhi resident of Nagpur(Mah). I bought a 29-inch flat TV in the month of september 2008. Just after a fortnight or so the picture tube blew. I called customer care and the complaint was addressed and a new picture tube was fitted. About a month or so after again the AV port was not working, the picture got tilted and the sound got very low. I again made the complint but they just said that they will address it in 24 hours but no one came. I am not sure if they are waiting for a year to get over so that they will say that now it is not covered under warranty. I also know that writing all this stuff is not going to help me in anyway, cos this is India, but I want to make other people aware that PLZ DO NOT BUY SAMSUNG PRODUCTS. THESE PEOPLE ARE JUST GOOD FOR NOTHING. THEY SIT THERE JUST TO MAKE SURE THAT THEY GET PAID ON TIME MONTHLY BUT DONT BOTHER ABOUT THE CUSTOMERS PROBLEM.

31-3-'09

sub:malfunction in cooling system.

sir,

my date of purchase of the samsung refrigerator RT25 from baroda is[protected].

wel, the day i installed, i was supposed to leave for u.k.

from there i directly flew to u.s.a.

in all almost 22 months i was out of india.

just last month came back n as soon as i started, poor result was showing in cooling

system.

was advised by the michenic for the replacement of FREEZER MOTOR.

though the warranty period has passed, can i claim for the expenditure for the replaced

part ?

cose for this period it was unused n unpacked even.

kindly u r requested to do the needful.

thanking you.

yours sincerely

niru

ls find my complaint regarding Non receipt of My digital Camera D760. It was handed overt to service center on[protected]. On 28th Feb-08 with my repeated follow -up with your Service Center, I came to Know that my instrument was ready at your Delhi service center by 25th Feb-08 itself [ Confirmation received from Mr. Rupender Mobile no:[protected] ].But your Dehradun Branch had not made any arrangement to collect the same from your centralized service center.

With my repeated follow-up on daily Basis to your Service Center no:[protected] & with Mr Akilesh Mobile no:- [protected], It was confirmed to me that arrangement will be made by 18th March & i can come & collect the same on 21-03-09.But again there was excuse from Mr. Akilesh & Customer care Executives from Dehradun that some other instrument was collected from Delhi Service office instead of Mine. There is no Positive response from any of the executives.I have callled up to there customer care no:[protected] which was attended by Mr. Manjeet[protected], He also confirmed that there will be some Senior Exective who will confirm me dispatch details.But there was no calling

Well, We bought a Washing machine quiet a while ago, And there are quiet a lot problems with it.
I've tried calling Costumer Care, They even sent a Guy from there once, All he did was check the Machine, And said, "I'll be back tomorrow To Fix it up" Then he never came back

and now if we call them, They say They'll send someone but they never do.

Thanks You

From
Ashutosh Kumar Shukla
[protected]

i have purchased samsung mobile m309 in february 2009. it is very dissapointing that the driver for windows vista is not available anywhere.i have wasted lot of time in searching and trying to install compatiable driver but with no success.i hope somebody wakes up soon at samsung and does the needfull

i have loast my mobile phone with my idea sim card...kindly give me the details of incoming, outgoing calls...if possible detect my phone and inform me...mobile phone number-[protected]...
name-pramod behari mathur...address- 201, dhruv apartments, 4 I.P. Extension, behind mother dairy, delhi-110092.

I purchased a Samsung AC, and it is supposed to have 3 free service for 1st yr, but unlike LG and other companies sumsung plays smart and says that the 3 servicings have to be initiated by customer, else he looses it . I had asked for a free servicing, arround 10 days back, and since then I have been calling them and tracing them, but in vain . Samsung has the worst after sales, and I will think twice to buy any samsung product now on .

The chain of mails below is self-explanatory...

Regards,
Vijay Shekhar
Ph:[protected]
M:[protected]

[protected] Forwarded message[protected]
From: Vijay Shekhar <[protected]@gmail.com>
Date: Sat, Mar 28, 2009 at 8:36 PM
Subject: Re: BP No. [protected]
To: support.[protected]@samsung.com
Cc: creport.[protected]@samsung.com, d.[protected]@samsung.com, nagoan.[protected]@samsung.com,...

I purchased Samsung microwave owen Model No: GE83ZL on[protected]. When we got the microwave out of the box, it was unbalanced. After a day, the door lock got broken. The Samsung Engineer did a temporary fix by applying feviquick adhesive instead of replacing it. Soon after, the door lock was broken again on[protected]. On[protected], he said that a replacement needs to be made for the lock and the item was not with them. They said that it will take a week's time to get the item. It has been a week's time now and they have not got back with any feedback. All this time we have suffered without the microwave. Also, when asked about the unbalancing of the microwave, the engineer said, nothing can be done about it even though it is a manufacturing defect, there was no replacement done.
I called up the customer care center on[protected], they said that the item is going to take another one week's time to get to the bangalore center. The company service center is confused about there commitment date to the customer and does not give priority to the customer to keep him/her updated.

Title : samsung

Complaint : I purchased a washing machine (WT-9205, WO885ZCS200450M) from M/s New Berco Electronics( regd.), sector 10. Dwarka, New Delhi[protected] on 22.3.2009 by cash payment. The machine was delivered at my residence at sector-6 Dwarka on 22.3.2009. Service Engineer from Samsung visited my residence on 22.3.2209. On inspection it was found that the machine had a crack at the rear side on it's body and the drain pipe was also missing. It was advised by the service engineer to get the machine replaced from the dealer's end itself. when the Dealer was contacted he assured that the problem is a minor one and would be sorted out shortlly. Till date nothing has happened and we are unable to use the machine inspite of having paid for it. On our last call to the dealer yesterday it was informed to us that the complint has been made with Samsung and it would take 5 to 6 days for replacement of the machine. Kindly help, as we find no fault of our's. Why the consumer is suffering is difficult to understand?

Sir,
This isSK HUSNA SHIRIN .working in RELIANCE, Anil Dhirubhai Ambani Group CHENNAI,
I lost my mobile on 26 mar 09at, Padi. Chennai.The phone which i was using SAMSUNG C170
please kindly block and trace the handset .As earliest as possible...
After Blocking or tracing we would like to have a call or mail from your end...

SAMSUNG C170
I M E I NO :[protected]

SK HUSNA SHIRIN
D.NO:15/419,
H.B Street,
Near Masapalli Bus Stand,
KADAPA-516001.
A.P

Contact Numbers:
[protected]
[protected]