Samsung India Complaints & Reviews

Samsung washing machine WFB1061EW/XTL
Washing machine runs around the room
Date of purchase 30th Aug 2008
it was tripping
Machine was tried to be repaired by company representatives
Finally replaced on 16th Oct 08
New machine vibration complained 30th Oct 08
Attended by 2 persons
Complaint persists
Contact person informed Rajan
When ever we talk to him he says will be attended in 2 days
but never attended
Request refund of money

Hi,

I have purchased Samsung Split Air Conditioner model number AS18NCAXTL (1.5 tonnes) from Hari Om Electronics, Ashok Vihar, Delhi on January 28, 2009.

The split a/c has been having a regular trouble since then. I have lodged two comlaints in three months. The complaint is about a/c not cooling at all. For the first complaint, the first time Samsung sent the engineer(s) advised the installation is not proper and gas may have leaked. The next day they sent another engineers who corrected few connections in a/c and went back. The a/c was cooling for few days and now again for past few days it's not cooling at all.

We have raised a complaint again with complaint number being - [protected]. It has been 4 days since Samsung has acted very inefficiently on it. They sent the engineer on day 2 after raising the complaint. The engineer(s) came and again specified the gas has leaked and hence they'll come next day. Despite repeated reminders to them, they haven't turned back.

For a product which is just couple of months old, I dont expect so many breakages. Can you please have Samsung act on it as I am very tired after following up so many times with no response. I also requested for a change to the piece itself but delaer says do whatever I will not get it changed. The response has been pretty ugly and un-called for.

Regards, Nitin Rastogi
[protected]

Dear Sir/Madam
I have purchase Samsung window AC AW18ZKA on 05.04.2009 from KBM electronics Laxmi Nagar, Delhi. Upto 12.04.2009, no has to came for demo of the product. I have started the AC on 13.04.2009, AC unable to cool the room. Further, I make the complaints to Customer Service Center on 14.04.2009. Service engineer visited to my home and check the AC and found that, there is leakage of gas in the AC. Then I visited to KBM Electroncs and submitted copy of Invoice as per telephonic discussion with Mr. Brijesh (Service Manager, Samsung). The copy of Invoice has been collected by Mr. Brijesh as suggested by Manager (Mr. Anil) of KBM Electronics. In the same time I talked to Mr. Brijesh, he promised me within 4 to 5 days, the AC will be replaced.
But till date(even after 6 days) the AC has not been replaced. The summer is on its peak, I along with my familly unable to sleep due to high temperature. We are in so trouble and not a single % satisfied with Samsung Services for AC. The AC Required to be replace.

With Best Regards

Naresh Dongre

I am a 300 ltr Samsung Fridge which i bought from M/s Rainbow Electronics, Sevoke Road, Siliguri in 2004. Around October 2008 i.e last year the handle of the fridge came off and we had promptly lodged the complain twith the service centre in siliguri. Somebody called Mr Babu visited our house and took all the details of the handle and informed us that this particular model is no more being manufactured so it will take sometime time (around 10 - 15 days). Since then despite our numerous calls to the service centre as well as the manager of the service centre Mr Parichay, we are yet to receive the handle even though they have been always telling me that the handle is coming in a few days and will be installed in the next week. Nowadays Mr Parichay fails to lift our phone on seeing our no. So i have to call from some other no so that he is unable to recognise the person calling.

After all this harassment i would like to inform fellow customers to beware of these companies as they are not inclined to give us any service for their product even though they always tell us that they are customer friendly.

sir,
this is to inform, u that i have purchased a mobile samsung SCH-W299 on 5th april 20009.And the mobile got defected on 9th april which shows auto reboot problems.i have submitted the mobile at service centre based at Muzaffarpur on 11th april the engineer told me that it will go for DOA approval.And till now i have not got the mobile or any DOA .

Dear Sir,

I had submitted my crashed hard disk at Service Plaza on 09.03.2009 for getting replacement of the same..because my hard disk was in under warranty period...after the submitting of the said hard disk to the service center I had been asked to follow up for the replacement after 25 days ...
due to this reason I have been chasing up with the said service centre for the replacement after 25 days from the date of submitting...but I regret to inform u that inspite of several reminders and making phone calls they have not given the said hard disk till now ...

Whenever I called to the service center they answered that the said hard disk was not arrived till now and u would have to call us in the next week ..afterthat whenever I called in the next week the same answered was spowken by them...

thereafter they had given me the mobile no of the Propitor to foloow up for the same ...his mobile no was [protected]..I had phoned him over the said no and he told me to come on 21/04/09 at any time for collecting the desired Hard Disk...

In this reason I had phoned him on 21.04.2009 in the morning for the confirmation whether I going out or not ...he told me that u could come in our office between 4 to 6...as a result I was going out from my own office at around 3 P.M. and again I phoned him for the final confirmation ...at that time he told me that the said hard disk could not be handed over today because suddenly an urgent audit was being done in thiere office, due to this reason the same can not be given ...

Pls let me know if the audit was being done, why I have not been informed for the same and pls let me know how long will I have to wait for the same...

I had some urgent work to do but because of those people I could not able to complete my urgent work. who will be responsible for this. I would highly appreciat it you people pay any sort of attention regarding this.

the details of work order no is given below...

Service Centre : SERVICE PLAZA
PH NO : 64579926/27
EMAIL ID : [protected]@gmail.com
Work Order No : HDD- 5098
Date : 09.03.2009
product :118911FL705582
MODEL : SP0802N
SERIAL NO : [protected]


Thanx & Regards,
Kuntal Ghosh
Kolkata, Tollygunge
[protected]

The product was bought on the 19th march 2009 for a room size of 128 sq.feet(approx).The first machine installed was defective and the second machine installed in its place had to be installed twice but even then there has been no cooling effect in the room.Prior to this machine another air conditioner(specifications: Company-Carrier Aircon; Size-I Tonne) gave service for 12 years in the same room without a reason of complaint.In addition, a bedroom in the same flat(size: 300 sq.ft approx) has a functioning 1.5 tonne air-conditioner(company: Whirlpool) without any complaints.Several complaints were lodged and the service engineers have been very non-cooperative and have also refused to replace the same. When we spoke to the manager Mr.Subhankar Datta he refused to give us the number of his senior inspite of requests as he proved to be very rude and illogical.We seek your intervention in the matter urgently as we have invested a lot in a reputed brand called Samsung and did not expect this kind of service

MY self Sanjay Garg from Mumbai registered for Samsung Window Airconditioner servicing on 14th April 09 on Samsung customer care no [protected]. In service request i specially requested to send technician on 18th April between 10AM-12noon. My service complaint no was [protected]. I was assured by customer care executive that somebody will attend on my complaint as per my request. on 18th April 09 i havn't got any call from samsung, then at 11:30am i called customer care no[protected], Customer care executive infrmed me that somebody will attend to my complaint before 8pm. Till today i.e. 21st April 09, no body had attended on my complaint.

Dear sir,

Lot of harrassment has been given to me from Samsung Distributor, M/s Maharashtra Electronics, Tilak Road, Pune.

I had booked a samsung refrigerator 180lts on 28 th of march to be delivered on 9 april.
I got the refrigerator on 9 but its compressor was faulty and the refrigerator was not working. Distributor told me that model is not available. Dialy he use to give us new date of delivering the refri. We were mentally and financialy harrased.

For 15 days, we got the refir. on 20th that also the different model and different colour. . He again asked us to wait for 2 more days. And delivered the refri after two days .I also told him that i ll go to consumer court if he not delivered the refrigerator.

We were really frustrated from Samsung Distributor service.

In this competitive market. Such a brand name company should take a severe action against such a distributor.

I purchased Samsung washing machine from Reliance Mart SheikPet Hyd.

I found drain hose was missing, and the seal was also open. There deliver guy told its a testing at reliance because of which the seal is open..

I asked for the drain hose pipe, it was not delivered after two days of delivery. This is causing lot of inconvinance to me, As I can use machine or have a demo.

Its pathetic service from Samsung where my Samsung Fridge fuse is gone from last 20 days which was told by the samsung Engineer and had said it will be replaced by them in 3 days and there is no information from them till know .
Such a big company does this how will you expect us to ask others to buy Samsung Products .

this is to bring to your notice that we bought the samsung bio-sleep AC from TMC in AS Rao Nagar a year ago. when they came to install it they made holes in my wall in 3 different places and then they said Sorry because it was done by mistake in the wrong location. they did not do anythin to repair the damage. from past 6 months my AC is giving trouble and they have not been able to rectify it. TMC says it is not their responsibility and Samsung says its TMC responsibility. In past one month i have made 75 calls to TMC and spoken to MR NARSIMHA, SRINIWAS REDDY. they were very rude and said they are not our servants. I dont know what to do about my AC now. I will never buy anything from TMC ever again.their customer service is very very bad.

Sir/Madam,
I have receive sms fromTM- Winners on[protected] from uk coca-cola mobile draws that I have won the prize and to claim it I have done some process to claim my prize but I have a doubt can you please help me to clearify whether it is true or not...my mobile number is [protected]

Dear Sir,

We had logged a service compliant about my split air-conditioner unit not working.
Ref No: [protected], Dated 14th April 2009.

Spilt AC model No: AS18FADTL, Sl.No. A125PZBP201051P

Since 14th April 2009, no body come for attend the problem.

Every day we phone and remind the service reference number to your customer care center.

If you are not able to...

i purchase a mobile phone model no. SGH J700 on 8th of feb. nw i am facing a problem the phone is not working properly. and the consern person is saying that the phone would repaired on charges.

Its display type Remote not working satisfactorily and its air exhost grill also not proper functioning.Several time complained to samsung service center but they are not interested to solve the problem.I bought this AC on 31st Jan'2009 from samsung digital plaza(Electrokraft) Bistupur, Jamshedpur, Jharkhand.
My address is
9 Bipasa path, Bank coloney
tank road Uliyan Kadma
Jamshedpur, Jharkhand
Mobile no- [protected], [protected]

[protected][protected][protected][protected]

I purchased SAMSUNG MOBILE DUO ON SCH W 619 in december 2008, since then it is giving a problem of poor/no signal.I have a another SAMSUNG MAX CDMA mobile, which shows a good signal strength at same place. Where as, DUO ON fails to recieve the call. This has been causing inconvience and haressment to me.

I gave this mobile thrice for repairs to SAMSUNG INDIA ELECTRONICS PVT.LTD. Jalandhar and twice to Mr Gaurav also, auth samsung dealer at Ferozepur, who once returned it after repairs and assurance of removal of fault. But there is no improvement in the functioning of the Mob and same problem still presists.Hence, same is deposited again with said centre.

Need less to mention that your is the ace and MNC company should resolve such issue on priority to enhance the faith of customers.


Furthaer to my my undermentioned email and your Work Order No:-231, IMEI/RSN No:-[protected].
Since this mob is giving me perpetual problem and despite being twice repaired by your service centres, problem still persists of poor reception of CDMA & GSM and high consumption ofbattery thus requiring frequent charging.



In view of the above we request you to kindly replace the set to avide further inconvience to me.

The First Interaction after customer purchases a Samsung product is with Installation Engineer. he gives customer a feel how the future service level be. I purchased a Fully automatic Samsung Washing Machine from Bangalore and called installation person. He came and asked that you need a 15 amp power socket near to point you need washing machine installed. First thing is this that he could have told this over phone when he called me like 4 times same days before coming. I agreed and said he needs to come again in that case to install. The Samsung person instantly agree and gave me his mobile number and told me when i am done i can call him. I called him on 3 Apr'09 and to my surprise he tells me that he will come when he finds time. Then i told him that please tell me the exact time he says go and log in a call first and then he will come. I tell him that i will complain for it he tells me go [censored] yourself. I have purchased Samsung LCD 40 inch and now i am wondering if i have done right or should i purchase any more Samsung product or not. Installation person name is RAJ from Bangalore and his mobile number is [protected] .
Regards
Pergat

I have purchased a Samsung Washing Machine. Fully Automatic, because my mother is a chronic diabetic patient from almost 30 years and also recently undergone a kidney related operation and there is no one to wash the clothes. The machine was working fine for about 2 years. Suddenly, there was a mechanincal or electric problem. The water is simply drained out as soon as the water tap is on. I have complained to the Showroom person. He has promptly taken initiative and telephoned back saying that he has registered the complaint with the Samsung. But, still after 2 days the reply was not there. I have again enquired with him and then a message has came to the mobile saying that your complaint has been registered and given me a number saying that please use the number for future referrence. The service boy has arrived after 2 days. He came and inspected the machine and said that there is a electrical or mechanical problem by which a part has been damaged and it needs to be replaced and upon questioning he told that it takes one day to get that part to replace. I have given my mobile number and collected his number. That person has went and then every day I kept on calling the person he told it will be coming today, today evening, tomorrow etc., Then after 2 days he has given an0ther number and told me to call and talk to that number. After that he stopped answering my calls. I have done that also. The new person started telling a new story saying that the part is not available in bangalore and he has talked with the headoffice and It may come only after a week. When I asked that being an MNC and after a lapse of 4 days this reply is not fair. The reply was shocking and rude. The repeated calls to that Customer Care Centre is also not satisfactory. It is only doing the postman job. It is only giving lines to some other person and again to some other person and so on. The problem is still not addressed and not solved. These MNCs are only interested in getting the MONEY. It is really very shocking that being an MNC and does not have any infrastructure to answer a problem of a customer and this way of audacious customer care. We are paying the charges, it is not free of cost. Still to this minute the problem is not solved. Even after paying them the money for the Washing Machine, I am forced to wash the clothes by hand. SHAME SHAME TO THE MNCS, SHAME SHAME SAMSUNG.

IN THE BEGINNING WHEN I FIRST MADE COMPLAINT ON 28-JAN-09, THERE WAS A 4 INCH WHITE HORIZONTAL BAND IN THE CENTER AND ONE 2 INCH BLACK VERTICAL LINE AT THE LEFT EDGE. THE TECHNICIAN CAME PROMPTLY TO CHECK AND RECTIFY THE PROBLEM BUT HE RECOMMENDED TO REPLACE THE FRONT PANEL WHICH WOULD COST 40, 000 RS.

NOW THE FULL SCREEN HAS BECOME BLANK.

I BOUGHT THIS 42-INCH PLASMA TV, MODEL NO. PS-42S5HX ON 7TH JUNE 2006 FOR WHICH I HAD PAID 1.42 LAC BY CHEQUE.

WHEN I WENT TO BUY THIS TV I WAS TOLD AND AS CLAIMED BY SAMSUNG THE SCREEN LIFE IS ABOUT 40, 000 HRS TO 60, 000 HRS. MY TV RAN AT THE MOST 10, 000 HRS AS I WAS USING IT VERY SPARSELY.

MY REQUEST IS TO KINDLY SEND YOUR BEST TECHNICIAN AND ASSESS THE PROBLEM AND IF REQUIRED CHANGE THE FRONT PANEL ON YOUR ACCOUNT SINCE IT HAS NOT LASTED EVEN 10, 000 HRS. YOU ALSO MUST HAVE REALISED THAT PROBLEM IS NOT WITH THIS KIND OF MODEL BUT WITH THIS PARTICULAR UNIT WHICH I HAVE GOT.

PLS LET ME KNOW YOUR RESPONSE ASAP.

DEEPAK