Samsung India Complaints & Reviews

I had taken samsung mobile last year in pimpri (pune) and within 6 months phone was not working properly, due to some reason that always hang, i had shown that different samsung gallary but still mobile was not worked properly. if feel samsung mobile company doesnt provide good service and satisfaction to customers

i have samsung mobile phone i want change my earphones so anybody can give me information about samsung service center urgent

My AC has a 5-year condensor replacement warranty. This season, I found it not working good enough and called company engineer for a routine paid service. He tells me that condensor/compressor is under warranty for 5 years and it gets choked due to choked capillaries which shall be replaced but I shal be required to pay gas refill charges of Rs 1500/-. I contested that since it is a result of condensor malfunction, it should not be charged. He did not agree and made me talk to his manager who tells me that it is choked because ACs don't work round the year and therefore because of oxidation and other reactions between copper pipes and gas, the pipes get choked and have to be frequently dechoked.

This sounds funny as per logic. What they are saying is that my AC's capillary pipes shall get choked every 3rd/4th year and I shall be made to pay for gas which is almost half the cost of the condensor. Besides I spke to local service agencies who told me that in such cases, gas can be stored and refilled with only top-up portion to be charged (100-250 bucks). I wonder why Samsung can't do it when it has one of the largest pool of customers.

BTW, does it help to lodge a complaint here?

Hi, Am facing the same problem now... they said the same thing. i had the same question that if a capillary costs around 250 to 300, why does the customer have to pay for the gas as well. this is totally unacceptable. The Engineer also mentioned that in Split ACs they have a provision to store gas and hence the customer doesn't have to pay for refilling the gas. i fail to understand if such a system is present for Split ACs - why can't they have a similar system for Window ACs as well. or are we trying to say that SAMSUNG Service for window ACs is horrible or Window ACs of SAMSUNG are horrible and that we should not purpose them as the maintainence cost is very high!!!

Please assist and please suggest.

Sir,
My name is diwakar kumar residential of H-138 ganga vihar delhi - 110094. i purchase a new mobile phone SAMSUNG STAR EMI NO.- [protected] of worth Rs/- 11000 on 22-05-09 but after 4 days problem is come on my phone its not working properly i have regiter the complaint in HOT SPOT mobile shop but they refuse to servise or repair and they saying taht we can can give only half price og cell phone before last 2 week they not giving any response.
Please help me in this matter i wil be very thanks full to you for this kind help.
Thanking You.
Diwakar Kumar([protected])

Espero respuesta de L.A.M. service (argentina) no me contesto mi consulta echa por este medio (necesito comprar flex obturador Maquina samsung S-630) desde ya muchas gracias L.H.R.

Mobile Zone Shop — Mobile Zone Shop people lost my mobile which was given for service

Hi,

I would like to know procedure of filing the complaints aganist Mobile Zone in Bangalore location, as they have LOST my mobile which was given for servicing in the month of Feb2009, Now on 18th April They do not have any update on my Samsung e840 Mobile, everytime I call them one person will respond to me saying Harsha(Owner) will call me in 30mins, till now I have never received a call from them to know the status of my mobile,
on 4th April 2009 one person called me and he told me that my mobile which was given for servicing he LOST that mobile, when I asked him about how and give me more details he is not ready to talk to me, he said he will call me in one weeks of time, till now he didn't call me or when ever I call he is not picking up the call,
Now they are not responding to my mobile calls, when I visit there no one will attend to me properly, I am unable to speak to Owner which I was trying to from past 2 months,

Shop: Mobile Zone (Job No:2204)
Add: #22/2, Thavarekere Main Road, Chikka Adugodi, Bangalore -29


Kindly suggest me the solution,

Thanks & Regards,
Kiran

MY SAMSUNG 40GB HR DISK IS NOT RESPONSE FOR FEW DAYS. I WILL TEST TO MY HRD DISK TO MAKE SURE IT IS GOOD OR BAD FROM YOU. WHERE I CONTACT TO U? PLEASE GIVE ME YOUR CONTACT AT KOLKATA SERVICE CNETRE...

WITH REGARDS

SANDIP GHOSH
[protected]

I am from Karnal (Haryana)i have one samsung 40 gb hard disk. Model-Sv0401 H. The plate of my hard disk is damaged. Please suggest me where from i can get this plate.

sanjay
[protected]

my samsung cell phone is lost. kya vo muje vaaps mill skta hai mera set no. m3510 hai. or usme mobile tracker bhi hai.

sir,
I have lost my cell tomorrow.
can u plz ans. me that ki kya mera cell vapas mill skta hai my set no. is m3510

Samsung Television — remote lost

I lost my tv remote - kindly let me know the code for my remote to enable me to but remote

TV- HITRON - SUPERHORN - MODEL CS-5306-SV

Remaote Code No is 0026B

Urgent request


Dear sir / Madam


I lost my REMOTE FOR SAMSUNG HITRON 21" Television.


I request kindly let me know the Remote Code No or Model No.

If it is possible please let me have the catlogue for the same for confirmation to buy that remote.


Thanking you,

Shashikala Lawrence
Mysore
Karnataka

Samsung — TV remote

I bought samsung "29"inch ultra slim tv from TMC begumpet. but the remote is not working properly.

Samsung tvs are junk.
Samsung tvs start making a clicking noise and burn out just after the warranty expires.
Samsung customer service more or less says TOUGH LUCK SUCKERS.

i lost my samsung hitron tv 25'' model number is cs-6404sv

Is there available IC no.509 of Samsung tv model no.cs-6404sv.

If yes then plz e-mail me. ( [protected]@gmail.com )

Thanks.

Samsung Mobile — Regarding Samsung E840 under warranty

I purchased a samsung mobile model E840 from Allahabad (UP) on a genuine bill 7 months back and the phone is still under warranty. Now it is dead automatically, when i went to the Allahabad (UP) service centre to get it repaired, they refused it saying that one of its ICs is not working due to water logging which is not true as the phone was only been used by me and nothing such happened. How can water reach to only one IC and the people there at the service centre didn't behave properly with me, they said that it will be repaired out of warranty, i.e. on charges. This is really disgusting looking at the image of the company like Samsung. Finally now i am planning to send a legal notice to the service centre and the company to get my Phone repaired under warranty.

Samsung SGH-E840 under warranty — Phone automatically makes calls

Dear Sir,
I have been using a samsung SGH E 840 for about 3 months now. The product is still under warranty. For some unknown reason, the phone suddenly starts calling the last dialled number on its own. I took up this issue with your service center Raza communications in JM Road, Pune branch. After hearing my complaint, the first thing he said was this problem is due to waterlogging and not covered under warranty. I must admit he must have been pretty brilliant to make such a perfect diagnosis without even touching the handset. I have veen online on various forums and I have learnt that this is a common problem with the e 840. I told this gentleman the same thing, then he said that I would have to leave the phone with them for at least 15 days for them to figure out what the problem is, let alone fix it. He said they have to send the phone to Mumbai and started crooning about his own problems. What I want to ask you is this... I have had phones with Motorola, Nokia and Sony ericsson prior to using this phone and none of them seemed to give half the number of problems with the phone as yours is. If you would like to bother, then you can contact me. Another email is being forwarded to your relationship manager as of now
Thanking you
Sincerely
Dr. Ivan D'Souza

Hi,

I too have the phone and the phone calls the last no.But dont worry its not the problem with the phone.The 4 key pads are touch screen and most of the time with the slightest of the touch to the left lower keypad the phone calls the last dial no.I feel there is no issue with the phone.It cannot automatically call

mobile mediaplayer doesn't woking proper

I have purchased one NCE 250 on 14th May 2008 from Viveks coimbatore and on 13th July 2008 it was not working (set dead). As per the instruction of Viveks limited coimbatore I gave it to Asia Electronics R.S. Puram Coimbatore, they then sent it to Banglore (Samsung sung India Electronics) and after 17 days Asia ectronics telephoned and told me that they cannot repair under gurentee because it has a problon with the board. I then collected the banglore number and contacted them today, but they told me that they are busy and asked me to call next Monday. If this is the survice they are giving in tamil nadu i dont think any boby will buy Samsung any more. I think they must have thaught I will keep quite.

samsung Mobile e840 — Warranty Issues

I had bought this phone 3 months ago. Its not even 3 months the mobile has stopped working.
First its hard to locate the service center. But once one does they do not have clue on what the problem is. they say it will be sent to mumbai. can take one month to figure out the problem and then also not sure it will be repaired or not.
its a NEW phone and this is the poor customer service from samsung. They can invest crores in olympics but cannot in service centers and their customers.
Even the customer service email on the samsung mobile website does not respond.
Its really frustrating to be without the mobile phone but these people dont understand.

samsung Mobile e840 — repairing/replacement of mobile

dear sir,
i given my mobile samsung mobile e840 for repairing on 13/08/09 time 12.40 pm work order no. hhp 2649
date of purchase 2308/08 warranted for one year.till date i have not recived my mobile, no satisfied answer by company.i deposit my mobile at aaushi electronics, m-115 yashwant plaza indore ph[protected] samsung authorised service center indore, mp. my cell no [protected].

Samsung — negligence of service centre

i have a samsung fridge,its not working since 1month so i gave a complaint to toll free no.[protected] on march 19th,one of the executive come on 22nd march and told that one of the part is lost,so he told they will get in max 4days,from then i am calling daily to the toll free no. daily 3-4times and my complaint no. is [protected].They are escaping daily saying that we will get a call from technicians but no response.I am fed up with this daily bussunes.From now i will never buy a samsung product or suggest to anyone
with regards,
k.v.ramaiah
vijayawada-4
andhra pradesh

Samsung — ridiculous mobile servicing centres

i have samsung wave-2 which i brought 3 months ago,in sangeetha mobile store ameerpet,
it worked well at first month and i started heating,over heating and then it can be use like an ironbox for ironing our cloths, and went to ammerpet samsung service centre at elephant House, and they said this is due to battery discharge and we dont have stock right now come next week!
and i went next week there and got replaced with new battery, and again same overheat problem continued then again i went there its due to motherboard and they said we have to bring motherboard and then we will replace then it will take 10 days and then after 10 days i got my mobile again from them with scratches on screenguard and some dust. and now on the same day...i am not able make a call because my voice is not audible to other person whom i made a call ..this is what the situation.....i completly frustrated and irritated with my mobile samsung ....

samsung mobile j600 — mobile repair not done

i am frustrated with the response of the customer service incharge of samsung in mangalore - Mr. verma .
My mobile is out of order since past one n a half month and since then i have been regularly visiting their service center . my mobile's screen is not working .
this man verma keeps telling that a small component is there that has to be sent from bangalore and that i have to wait for few days . every time i go i get to hear the same dialogue .
at last he promised that it wud be available by monday 6th n today when again i visited that place he says that it has to be sent to bangalore for replacement and it wud take 15 days .
i got frustrated and i came back . i hav lost faith in these people . the main problem is that during this waiting period the one year warranty of my mobile got over and now i may have to pay it from my pocket.
the most important thing is that i have been noticing that few of my colleagues are facing the same problem of customer negligence by samsung .furthermore, today i noticed that other people were there who were in aggressive and apprehensive mood and the work related to their products was undone like that of refrigerators and mobiles .
so i have decided not to send my mobile to bangalore so that atleast i have the mental satisfaction of having my mobile with me .
i have come to a conclusion that either the customer care incharge of mangalore is a culprit and that is why the headquarters is not co-operating with him and not sending extra components to him .
so if there is no cooperative relationship between mr verma n his higher authorities then there is no use risking my mobile and sending it to a far - off place with no assurance except a piece of paper to keep till eternity .
the second thing that comes to my mind is that samsung may be following a chinese policy of flooding the market with cheap goods and then not providing any services . i must warn this company that this policy can give u some benefit but in the long run it will be a fatal blow to ur survival in the market .

samsung mobile j600 — irresponsible & poor service

i had taken a samsung mobile phone from VAPI-GUJARAT on 5/6/08. after few days there was hanging problem so i submitted it at company's service centre named SKY ELECTRONICS - VAPI. it was given to me solving the problem after 23 days. then again after 3 to 4 days there was a problem of network. so i shown it at SKY ELECTRONICS on 29/9/08 they total me to sumbit it and told will be available after a week but i got it back on15/11/08 ie after 1 month 16 days. today too the phone is having the network problem. they say that the have PBA replaced. this was said by Mr. MANOJ MISTRY head of SKY ELECTRONICS. this is the irresponsibility of the head person then what will be the conditions of others u may think it. now i m fed up will the service centre people and the company. so i m going to consumer court. so i[censored] want to resist me u may reply me within 3 days. and give me the best way. i insist a new handset only. hope u will take the necessary steps. my contact number is [protected] / [protected]

Samsung — Very poor and wrong service

Hi Sir/Madam,
I am deepesh mehta from indore. I have purchased samsung mobile phone (SGH-i450) IMEI No. 359081/01/224838/8 On Date : 05/10/2008.
After 6 Month i got mobile charging problem so I visit to samsung authorized service center in indore. They submitted my complaint and given me time of 7 days. After 7 Days i visit and asked for the status of mobile to they given me 4800/- estimate for internal damage. I don't know how mobile can internally damaged.
I told them its in warranty period to do the necessary action for that. They told me we will send it to our head office and let you know after 7 days. After 7 day i got a call from service center and informed that my handset is ready and i should collect from service center. When i went there they again said its not ready and we have to send it to head office. When I raise my voice there to ask why you are doing all this nonsense then no body wants to listen there even not service center manger.

Service Center : Indore Branch, Anup Nagar, Indore[protected]
Authorised Manager : Pramod Pandey
Front Desk Person : Harsh Sharma
Caller Person : Miss Shrashti (Very bad in conversation with customer)

Overall they are playing with customer to given a fake estimate and trying to make the money is wrong way. Because in warranty period how can i got 4800/- estimate in mobile phone?

Please advice how can i take action against them?

Thanks And Regards,
~Deepesh Mehta
[protected]

I also have a very bad experience with the Samsung mobile & I have Suggest to everybody to do not have purchse the Samsung mobile and any product of Samsung. Really Samsung has provide the very poor service & wrong commitment from his Service Center .

Afterone mail from SAmsung, Nothing has been done.

Its really poor attitude.

[censored] O**.

I bought Samsung Star from Vasavi Communications., Chennai on 24/5/09.On 13/5 the phone got locked and went to CIT colony for release of lock and i was told that i should go to T Nagar(Tech Care., 64 Habibullah Road., T Nagar.., Chennai) It was handed over on 14/5 itself to Tech Care., We have beenasked to come tomorrow, every time when we go there, i do not know when this tomorrow comes. Till Date they have not serviced and and the reception is also very bad.We office goers cannot go every day and we do not have time as well.Having bought this Touch Screen after using Nokia for the last five years i felt that i made a mistake in switching over to Samsung. This is the first and last time i gone for this brand and i will never pardon anybody for this. Please Revert to me the status of my mobile, if can't be repaired replace with a new one.

Regards
Raghunathan.

Samsung — Mobile handset not delivered at committed time.

sir,
I have given my samsung mobile Model no. S 5233A on 14-09-09 for repaing at Durga electronics services M-3,ground floor ,old DLF colony , sec-14, gurgaon.They committed to return it after 10 days but i visited 8 times even twice in a day and they simply commit for next time, if i want to contact them by phone they either dont recieve my phone call or keep aside after recieveing so finally i have to visit to know about the status of my phone.
I have spent about Rs.1000 /- as it is about 30 Km away from my home.please i request you to take an action against them to improve the whole system.

Thanks and Regards
Naveen

Res/ Sir,
For my mom we purchase your mobile ModelF519 from your TrueValue shop situated in Jodhpur (Rajsthan) while coming from there in the last week of October last year (i.e.2008).
This mobile start giving the display problem in the first week of the October this year. As we are the Resident of Haryana distic Hisar so we had shown this mobile to one of the your Authorised Dealer
Named :SHREE RAM MOBILES person dealing named DEEPAK he nither asked for the bill and said that he will get our mobile repaired from the company as it is in the gaurantee period of ONE YEAR so we had given him the MOBILE after 2 Months he asked 1200Rs/- as this mobile was by mistake registered on your companies website as out of warranty by him and nither he asked for the Purchase Bill nor he had given us any deposit slip and also our Instruments touch pannel was in working condition the time we had deposited the mobile with them but after 2months when we fad up asking him to repair our mobile we asked him to give our intrument back, that time we came to know that he had spoiled the motherboard of our insturment because or that our touch pannel which were working earlier was not working that time and when we asked him to repair our touch pannel then he denied for the same.And when we asked him to compalint to the company then we came to know that he is not the Authorised Dealear of Our city he is Authorised for the District FATEHABAD (Haryana).
please sir help us out as we our unable to get it repaired as it cost high and also to purchase new mobile. Sir my mom had purchased the first time Mobile and that is of your company.
Sir its an humble request to you please help her out. She will be heartly thankful to you
thanking you


Your's Scincerly
Vishal Aggarwal
[protected](Vishal)
[protected](Manju)

MODEL NO:- SCH-F519
FCC ID :- A3LSCHF519
BAR CODE:-18A0382
MANUFACTURED FEB 2007

BATTERY DETAILS
SIN:-YS2P2071S/1
MODEL:- BST310BE
3.7Volt Li-on Battery.

I have a SGH-J600. If I don't use for 12-14 hours I cannot received any calls - like is not in coverage area. After I switch off - on the problem is solved. How to fix this issue?

Dear Sir / Madam,
This is to bring to your kind notice that, i had purchased one SAMSUNG mobile J700, IMEI NO:[protected] From PLANET M - Elgin road - Kolkata. At the time of purchase Planet M had given me 2 years warranty. First one year from SAMSUNG and next year from Planet M. After one year i found that sometimes the buttons are giving trouble (when flip is on) otherwise it is o.k. I went to SAMSUNG service center (opp. to Belle vue clinic, Kolkata) and shown the warranty card & mobile. But the executive told me that i have to submit this to Planet M and planet m will bring the phone to them. I went to plancet ma and submitte my mobile, the Job sheet no: 0735 dated. 06.11.2009. till now i have not got back my phone. i called up planet m several times. First two months they used to tell me that the phone is lying with Samsung service center then i came to know that they had sent that phone to local market for repairing. When they had taken my mobile they promised that if any charges is required they will pay that as it is under warratny period. I had submitted all the papers to Dibyendu Pradhan, spoken to many officers of planet m but i could not got the proper answer. After 3 months one day the executinve confirm that the set has come and i can collect. Before going to the Plannet M shop again i called up and confirmed that the set is ready. In the evening i came all the way from my house to the shop and found that the set is not working. I told the representative that you should have checked the phone when you have take the phone from service center. they told that we are very sorry and again we will send accorss the phone to service center and within 3 to 4 days i will get my repaired phone back. Then i called up planet m several times and finally Mr. Indrajit saha attended tha call and confirmed that it will take one or two days more. Again after 2 days i called up and Mr indrajit did not attend the call. Again i called up and mr. indrajit told me very very rudely and unprofessional manner that again they will send the phone to service center and if any charges is required i have to pay. I told him that this was not an abuse case and last three months you did not tell me any thing and as because neither you are going to original samsung service centre not repairing intensionally you are saying this thing. then Mr. Hirak called me and cinfirmed me that they will repair the phone and i need not pay any charges and i will get back my phone withing 3 to 4 days. after that 20 days have gone buy i have not got my phone. on 1st march when i called him up he told that i will get that on 4the. Again i called up on 4th march 2010 and he told me that i will get my repaired phone on 8th, agian i called up on 8th and he confirmed me that this time i will get my phone 100% on 12th. Again i called up MR. Hirak ([protected]) agian on 12.03.2010 (last day ), he told me that he will call me back within very short while but i did not get any call. Today i called him up several times and he did not picked it up. Then i got one call. the caller told me that, he is from Plannet M stores (Mr. Hirak is in leave ) and i will get the phone back next week.[protected] Again i called Mr. Hirak from different No. and Mr. Hirak attended the call and confirmed me the same thing that Planet M had already sanction the repaired amout by the mail server of Planet M has crashed (Hard disk is gone) that is why they are unable to access the mail. I will get the phone next week. In this circumstances i have understood that they are simply playing with the customers. If my case is not resolved by next tuesday 16.03.2010 morning, I will go to the consumer court, Police Station and i will bring the issue to STAR ANAND because i know that they are ready to help people who are suffering from this kind of issue ... Animesh Kumar Chowdhury - [protected]

Animesh Kr. Chowdhury

i bought a mobile samung model 3410, 17.07.2010. battery back up nill. i go to service centre 4 to 5 times. but there is only harresment. i bought a tension or samsung.i am from punjab, patiala distt.

I purchase the samsung mobile before 20 days. after that there is a software problem that it is not getting turn ON.Then i moved to service center in pune . the customer care said "We need at least 21 days to repair".
Instead of that nokia provide the immediate service to the customer

It is biggest mistake to purchase the samsungProducts & head ache also


I just want to say Quality is everything not brand ambassador

Samsung India Mobile — problem in warranty

hello sir i have a samsung mobile 2710 imei rujz175856j purchase date 12/3/10 that the handset have a display problem and service center can not repair the mobile & making excuses . submited date 29/11/10

service of samsung service center is too bad

Dear Support

my mobile samsung GT-E2120i(Pwqz535967n)., imei[protected] problem found in auto power off

i given a service centre ALPHA ELECTONICS lost 11/02/2011but till am not got my phone., plzz help me.,



phone detail:

samsung GT-E2120i

S No: (Pwqz535967n)

imei[protected]

R.Raja
140, ramapala nelayam store
E.B Road, Trichy

Phone:[protected]

My mobile samsung GT-S5360, imie:[protected] problem found ln line on displayi
I inform the prof your SMG Electronics PTA purchase date on 11/2/2012 please replace the new
Mobile phone or cash

Phone Details
samsung -GT-S5360
IMIE:[protected]
SL NO :RVQBC26025P
jojikoshy
pulinthitta kalayil
Elavumthitta p o
pathanamthitta
PH: [protected][protected]

Sir,
I bought a samsung mobile handset s7500 from new jimmy times, moradabad, vide bill no 5206 dated-24.05.2012.
Since purchase, the hand set is not working properly. And i am suffering with lot of problems such as
Hanging
Speaker
Battery
And now camera is not working, as it’s flash system failure,
Since the date of purchase, the hand set had been sent to service centre about 9 times.
There is manufacturing defect in mobile hand set and again my hand set is lying at samsung service centre and the service centre is not able to rectify my handset problems. And not giving proper response. So i request you to please replace my hand set with s3 and oblige me.

I hope you will do needful & will not compel me to take any legal action

thanks & hope for a genuine proper response

Gopal mehta
[protected]

UN SATISFY WITH YOUR SAMSUNG SGH-D780
Hi I am Aditya Kumar Tripathi purchase mobile on[protected] samsung/ SGH-D780 mobile set.I have problem regarding hanset that is it is going hang (automatic switch off, no memory card detect).why i invest Rs 7400 on this mobile. I m in problems.
i want reply from samsung what i do plsssssssssssssssss

Looks like I have a similar problem with my mobile too.
Its switched off all once and never restarts.
Whenever i start it, it goes off. Its frustrating...
Still i am searching what to do...
Is there a solution for this?????

my mobile was insert the sim questio as show every time

my mobile was proplem in sim
the problem is insert sim

MY MOBILE IS SAMSUNG SGH-R220(samsung).IMEI 350624/89/707866/6. WHEN I ON MY PHONE IT ASKING THE password. means my phone is Locked and reqesting for password.i cant remeber it given it any password before .please how do i UNLUCK the phone??please suggest me the process o[censored]nluck.or send me the corect password then i m able to unluck my phone.kindly send me the procedure o[censored]nluck to my id.i m waiting the reply as soon as possible..WHAT CAN I DO? please EMAIL ME.

my mobile ask me sim lock pl send me unlock code

my mobile samsung SGH-R220(samsung) . IMEI 351809/00/757902/1. WHEN I ON MY PHONE IT ASKING THE password. means my phone is Locked and reqesting for password.i cant remeber it given it any password before .please how do i UNLUCK the phone??please suggest me the process o[censored]nluck.or send me the corect password then i m able to unluck my phone.kindly send me the procedure o[censored]nluck to my id.i m waiting the reply as soon as possible..WHAT CAN I DO? please EMAIL ME.