Samsung India Complaints & Reviews

Mr. Rajendra Chandrakant Kumbhar
179/B, Jijamata Nagar,
G. D. Ambekar Marg,
Kalachowki.
Mumbai – 400 033.
Date :- 04.03.2009
To,
Samsung India
Mumbai

Ref. :- Model No. SCH-W619
Sub :- Complaint for Dual Call not Recd. on Model No. SCH-W619

Dear Sir,

I undersigned that Mr. Rajendra C. Kumbhar, I had purchase Model No. SCH-W619 for business purpose in Dual Sim Card System (CDMA & GSM) from M/s Shree Swami Samarth Trading Enterprises Pvt. Ltd. Tax Invoice No. 4407 dated 13.12.2008 paid by HDFC Bank Credit Card Rs. 13000/- & reaming amount paid by cash Total Bill Amount Rs. 14, 650/- (inclusive vat).

I have some technical problem in operating dual sim system, when purchase above Model No. SCH-W619, dealer not explain me about dual sim card (CDMA & GSM) technical problem create (Incoming Call duration on CDMA & another Incoming Call waiting on GSM automatically disconnected)

I visit to your Samsang Service Centre (Master Care Services Shop No. 6, Anandji Laddha Bldg., Lalboug Mumbai – 400 012) dated 26.12.2008 Mr. Anish Ramakrishnan (Service Incharge) can not understand this above problem & give me reply after 4 or 5 days, After 5 days I remind to Mr. Anish Ramakrishnan (Service Incharge), suggest me contact to Mr. Praful (Samsang - State Marketing Manager) Cell No. [protected], I immediate contact to Mr. Praful (Samsang - State Marketing Manager) on telephonic, not getting me satisfaction reply.

I again complaint on toll free Sumsang Help line no. [protected] & launch complaint no. [protected] & given me advice to visit Second – Samsung India Electronics Pvt. Ltd. Shop No. 8 & 9, A1, Khira Nagar, Opp. Bata Showroom, S. V. Road, Santacruz. Mumbai Mr. Madhusudan – Service Centre Manager Work Order No. [protected] dated 11.02.2009, not getting me satisfaction reply.

I purchase this Model No. SCH-W619 for Dual Sim Card System (CDMA & GSM) but above Model not working Dual Sim Card System (CDMA & GSM). I suffer losses in business because my business in service industry – Computer Sales & Services.

I also enclosing herewith Xerox copy of Bills & Service Centre Work Order Papers.
Please buyback the Model & give me money refund Rs. 14, 650/-, otherwise I go to Consumer Court, News Papers (Times of India, Mid Day, Samana, Navakal), T.V. News Channel & claim business losses plus mentally harassments for compensation from your company.

Thanking you

Regards



(Rajendra Kumbhar)

Dear Sir

This is with reference to the Samsung LCD 4 series 22 inch which i have bought on 2nd March and it was communicated to me by the dealer that engineers from the company will come and install the same.
So, i have called the toll free number [protected] at 9.15am on 3rd of march.
The response which i got from the executive was that somebody from the company will call me in the first half and there will be engineers coming in the second half for installation and demo. I have made it very clear that the purpose of taking this LCD is very personnel and i wanted to get it installed on 3rd march only.
After this i have waited till 4 pm when no one has called from the company than i again called up the tollfree number 6 times till 7.30 pm and the response which i got was that some one will visit our place for installation.
Very surprised and shocked to see that till now no one has called up from the company. My purpose for taking that LCD has been defeated now and i am no more interested in the same. But my dealer is denying to take th product back . I wanted to know how company is going to compensate me for the same. Every time i have been misguided from the company side.
I am also surprised to see that that if the executive sitting on the toll free number cannot handle customer query than what is the use of the same and by this company is doing fraud with the customer.

The biggest concern that i have is the company future services to the customer. This is the last time i am having any samsung product ... I want to know company is going to take this LCD back and pay me my amount.

My details are given as below...

Jayvardhan pravakar
51, co-operative colony,
Bokaro Steel City, Jharkhand - 827001
Mobile - [protected]

Hi,

I have raised many compliants in the last few months with absolutely no proper solution. My most recent experience was a compliant that was very frustrating, I raised a comliant and the samsung engineer came to look at the issue, he appeared angry and loud. He said the drum was a tilted and he said the angle of the washing machine has to shifted and this whole episode lasted less than 5 minutes he went away. In a technology driven age, in an economy that is driven by custimer service this was the height.

After a couple of weeks - i had the problem again, a compliant was raised early December 2008 and the service engineer came today (03-Mar-09) and he said the engine is not working - it is jammed. I have a record of the number of compliants I raised last year. This is ridiculous service.

I am just wondering if Samsung being an international electronics manufacturing company can look at a better way in providing service to custmers. what is the course of action now. I have paid a hefty price on buying this washing machine - high end top load fully automatic washing machine. It does not serve the purpose, I don't get the support I need from the manufacturer and i am here wondering if this is how big companies take people for granted. Any help would be highly appreciated.

I'm purchase the samsung mpower 309 (CDMA) handset in january 2009. but upto till date i'll not fins its driver for win vista on any site including samsung. pls tell any body what did i can do.

This refrigerator (RT28M) has stopped working after 9 months of it's purchase. I've filed a complaint with their service centre and the service engineer came almost 6 times in the past 1 month. Everytime he comes, he unscrews and screws back the frost free compartment and leaves, but the problem never got solved. The people at the service centre close the request saying they got the positive feedback whereas I've never been asked about the status of the product, at times they even close the request without the engineer visiting my place. I'm thinking of going to the Consumer Redressal Commission.

Dear Sir,

My name is Chandrani Chatterjee. I am facing severe problem of poor commitment in service delivery of your employees (or franchisees), hence is compelled to seek your intervention. The ordeal I am facing for the past three weeks is append below:

General information:
Equipment : Washing machine
Model : Karishma
Date of purchase 2003
Unit sl. no. : 0007590W701216

The machine went out of order on Jan 31st. 2009 and the following has happened,
Feb 1st. : Complain lodged
Feb 3rd : Service engineer ‘Arijit” appeared but could not repair. Promised to send a senior engineer next day
Feb 4th : No one turned up
Feb 5th : Senior engineer came, proposed to replaced the body and taken away the machine
Feb 21st : Machine delivered with body replaced and machine repaired
Feb 26th. : Machine again went out of order, again complain lodged in the morning. Madhumita, who received the call confirmed that someone will attend the fault today itself. On enquiry, in the noon ‘Madhumita” confirmed again that “Arijit’ will come to attend after 4.30PM. At 5.00 PM another search for Arijit confirmed that he will appear at 7.30. Finally he didn’t turn up at all.

We believe there is no control of Samsung over this bunch of immature professionals. Thereby, we, the consumers get victimized and Samsung as a company losses its reputation. I believe, it’s important for consumers to bring into notice of the Samsung management so that these people can be taken to task. Of course it all depends on how much pro-active is the management. Hence I would request you to please intervene into the issue and kindly give a reply to my desperate complain. I would also request not to send irresponsible persons like “Arijit” to attend the service requirement. I am not sure whether I am mailing this letter to the correct place, so I will continue mailing this to all possible offices of Samsung, till I get a reply.

Hoping for your consideration,

Yours Sincerely,


Chandrani Chatterjee, 120/1, Ramkrishnapur Lane
Shibpur, Howrah, West Bengal
e-mail : [protected]@rediffmail.com
Mobile : 0091 [protected]

Dear Concerned,

This is in reference to the DVD Player(Model No:-MAX-DX55T/XTL) Company Name:- Samsung which i had given for some repair work at company's Lucknow service center on dated 29.01.2009.The commited date for crrying out the repair activity was 7 days.But till date the repair work has not been met, and further the explanation for the delay which they are claiming is that the spare parts are not available with the service center.
Please intervene so that the consumer gets justice.

Regards
Vineet Kumar
[protected]

I had bought a new Samsung refrigerator model RA 20 S Silver on 07/08/06 from QRS Trivandrum. With in two year it had a major problem like its body contensor failure. I bought this particular model because of this body contensor model. I have 2 kids so I do not like external contensor model.
But once it failed i had informed the local dealer as well al samsung customer care centre. After 20 days later a technition came to and told me its the failure of this particular model we cant do anything than fixing a external contensor (grill type). due to the necessasity and urgency i had allowed the samsung service personnel to repair it and I paid one thousand six hundred and twenty two rupees (Rs1622.00).
But with in eight months again I am facing the same problem. No cooling like earlier. With out a refregirator its very difficult to live. I need to be replace the refrigerator as soon as possible with the same model. Please do the needful.

I had bought a Samsung SGHF490 in last sept 2008. Recnetly the mobile was not getting charged. I had given the same for service, they had taken the same and given the acknowlgement. After 6 hours they are calling me and telling it is not repairable and if at all it is to be repaired I have to pay for the same and they dont know how much is the amount..

This is how samsung cheats...Is it the way customers are to be treated...

I had given the same for service in India >> Bangalore >> BTM layout

my number - [protected]

I have purchase Samsung Mobile phone on 14 Dec 2008. after use of few day's I have observed that battery for the above mentioned handset is getting drained very fast I am using mobiles since 1998 almost more than 10 Year's.The first time with the said handset I have faced such problem. Second problem is PCT windo is got damaged due to an accident which I have met with. When approched to Samsung Services Centre. Abhinav Enterprises at goregaon W they have told that they do not have the pct window available you have to approch some other service centre, later on have got the address of Lalbaug Services Centre when approched them on 25 Jan they have taken a request form filled from me and promise that they will be aranging the said pct windo in 15 days time. As per given timlines I have approched them on 10 th of Feb. answere received as said part is not yet availble at delhi also we reqired few more day's when agin after 10 days i.e 20 th Feb they said till will take another one month asked to enquired about same after 25 of March I am fed up with such services request to suggets the way out...


Thanks & Regards,

Ashutosh Birmole

Cell : [protected]

I got a free samsung mobile when i bought a Tata Indigo. When i started the mobile for the first time it said that the mobile is locked and i should go to the customer service centre. I went there and gave my mobile. It was lying there for over a month but nothing happened. Even with numerous calls they said that they have not fixed the problem. Later on one day i called them and they said that i could collect my mobile. I collected it and went back home to find that the problem still exists.

Hi sir/madam i have purchase a samsung mobile on 25oct08 in one month i am facing a problem of stuck and i have given for repair to samsung service center the has changed the motherboard and they issue mobile and next day i got the same problem, they give the mobile after one month they has changed the motherboard please full refund amount to me

Sir
today i go sbi bank for deposit some cash in bank Sector-82 (KENDRIYA VIHAR) Noida UP
I Reach bank in 10;30am, in the bank of gate securitty guard stop me and give me a token for waiting.
I wait out side the bank with cash. (i request to guard i am wait in side the bank with cash .he say to me please wait out of campus )
i see some person go without token i asked to guard he say this bank account holder person no need to token, 11;45 i am request to guard please meet me manager .manager say to me only this bank account holder no need to wait. ithey do the misbhiver to me
so please take necessary action with manager and guard
and please conform me.
Thanks
Arun kulshrestha
[protected]

we are the media people running studio at chennai-india, we are using 7 air conditioner(split) machines at our studio. everything is going fine still last month, when we bought new samsung splic AC
at December 2008 at SHAHS-Chennai, when it strated it was good for few days afterwards its started stinking the whole room,
so that we called the customer care persons, they came and said that nothing fault with machine and the fault was in the external pipe. we changed the pipe with their supervision, again it started stinking.
after that we called customer care people 7 times, every time they come and telling different reasons...we made all changes what they said
still the problem persists. AC is getting problem, if we switch the temperature above 22. The problem is so worse that two of our staffs got respiratory infection. We can't tollerate this anymore..
and we never expected something like this from samsung. here after we think, we should think twice before buying any samsung product. We had registered another complaint today(19/02/09) by 11.30 am.They promised to come today itself..now its 5.30 and nobody had turned up. we are no longer interested to spend anything on this AC again..
this is for your kind information.. thankyou


complaint no. [protected]

i bought a new samsung guru 1410. it is provided with 2GB MEMORY CARD. But the phone memory is only around 3000kb. the datas downloaded to the mobile is straightly saved into the phone memory first. so the datas or songs with big size than the phones memory can not be downloaded to the phone. if we try to download such songs, the phone will show that the memory is full. what should i do? i bought the phone only because there is the music player but now i'm so down because i can not here good songs which are of big size in my phone. please help me. is there any waysto save the downloading data straight into the memory card.?

I have purchase a Samsung Colors TV 29"(29Z30) on 03/02/2008 but after one year 13 days any visual not seen in screen only sound and lining appear in output when I call in customer care no[protected]BPNo:[protected])they told me they send a engineer on paid basis I request him please repair it on FOC (free of cost) basis because it will be first time I call for any engineer after purchase of TV (Even any demo visit is not done by Engineer) this totally unsatisfying response from Samsung I have decided to not purchase any Samsung item and same advise to all.

If any Samsung representative is looking here please arrange to repair my TV on FOC basis because I think I deserve it.

Surender Singh
House No. 277/157
New Shanti Nagar
Gurgaon
Mobil No:[protected]

I, Deepak Singh purchased a 32 inch Samsung series 6 LCD ((LA32A650A1RLXL) VERSION SS02 serial no: 11123PBQA00308V) from Reliance Digital, Vashi store on 14th Feb 09, the delivery of the same was done from their end on 15th Feb 09 at 1500 Hrs. The installation for the same along with home theater purchased from their store on the same day was done on 16th Feb'09 from 1500 hrs to 1800 hrs by service engineers Mr. Bala and Mr. Nilesh. After the installation and completion of job it was noticed by self that the entire LCD panel body is full of deep scratch marks. It was a very disheartening sight for my entire family as we spend a lot of money to purchase this LCD with crystal design. I request you to pls exchange the LCD immediately and save us from trauma of watching our hard earned money go waste like this.
RELIANCE DIGITAL ORDER NO: [protected]

DELIVERY NOTE:[protected]
POS RECEIPT NO:[protected]
SALES ORDER NO: 55647884

Thanks
Deepak Singh
Mob: [protected]
email: [protected]@gmail.com

Sir,
I have lost my mobile on two days before. So, can u plz give me any idea for got the lost mobile or any procedure to lock my mobile by using the IMEI no. Kindly reply to me immediately.

Thanking u,

Regards,
Pitchai Venkataraman S

I wrote a mail to samesung on 18 Nov 2008. I have logged a call
with Samsung to troubleshoot the issue of my Samsung 794mg CRT monitor. But today is 24 Jan
2009. It shows that CRT problem issue is pending for more than 2 months and 5 days. Still
Samsung is not able to resolve the issue of my CRT Monitor. Every now and then I am requesting
Samsung to troubleshoot the issue of CRT monitor. But every time I am getting the same type of
update that our seniors will call you. But nobody called me to solve this issue. Up till now the same
thing is going on. Few days back, Mr Chintamani came to my house. He saw the problem. Instead
of troubleshooting this problem, he was trying to reduce the brightness of Screen. After this he said, Now line is not visible. Is this the method followed by Samsung to troubleshoot issue of any
customer in warranty period? Instead of troubleshooting issue, Samsung is going to eliminate the
issue by reducing the brightness. Samsung prefers such a type of non technical staff to provide
Service in the warranty period. Then why Samsung is mentioning 3 Years warranty on warranty
card? Please stop mentioning the warranty period. In case of my CRT Monitor, this is a
Manufacturing defect. Time to time, I informed Samsung Helpline support people about wrong
troubleshooting method followed by Mr. Chntamani. I requested them to arrange another person
from another Service Centre to solve this problem. But the same thing was going on continuously.
Now more than 2 months passed, but Samsung is not taking any action to troubleshoot this issue.
Few weeks before, Samsung technician (may be from Kurla Service Centre) came to my house to
troubleshoot this issue. He was not able to rectify the same. He advised me that the problem is
related to CRT picture Tube. So it needs to be replaced. It is not possible for him to replace the
same at home. So they will do the troubleshooting in the Service Centre. But up till now, another
Samsung technician was doing cheating in front of my eyes by reducing the display brightness, then
what they will do in the Service Centre where I am not able to see anything. I am working in IT
department. So I will not get such a sufficient time to go to the Service Centre to see the same. For
that particular time, I am not able to use my Computer. I am afraid that such a type of Technical
staff will create more problems in my CRT Monitor in my absence.
This is a manufacturing Defect. This is major problem which is applicable in picture tube. I requested Samsung to change faulty CRT Monitor. Still no body is doing needful from Samsung to resolve this issue.
Please help me to solve this issue which is related to my CRT monitor.

MY SAMSUNG LCD MONITOR OF MODEL 19" TFT 920 NW IS HAVING DISPLAY PROBLEM SINCE 3 MONTHS. COMPLAINT IS ALREADY REGISTERED IN SAMSUNG CUSTOMER CARE.COMPLAINT NO. IS [protected] DATED 14/11/08. BUT COMPLAINT IS STILL PENDING AFTER SO MANY REMINDERS. SUCH A VERY POOR SERVICES OF A BRANDED COMPANY SAMSUNG......