[Resolved]  Samsung Mobile X700 — Just Time killed...Product..down totally just after Warranty Period next 1-2 month....

Samsung X-700 - Mobile Set — Not providing support for Mobile Accessories / Parts

Sir,

I purchased Samsung X- 700 model mobile in Feb., 2006 from one of the dealer shop at Munirika, New Delhi. It’s around 2.7 years approx, and they are not able to provide support for this model.
Last 2 ½ month back, I come to know that the battery backup(talk time backup) is very low, its approx 10 minutes only.
I went to dealer shop from where I purchased this mobile set, they told me to go to Service Center, Nehru Place, New Delhi.
I also went Service Center mentioned above many times, but they are not giving me any proper response. I also made around 100’s phone call and also talk with their senior staff named Maneesh. He is also not able to provide me the solution.
In-fact, I also visited and made calls to other Service Center in NOIDA, Malviya Nagar, New Delhi too, but they also not able to provide me the solution for my problem.
Every time I am getting answer from them, that parts for this model are not available in their stock and also not getting from their manufactures too, and saying please wait for 1 week/ 2-3 days, 15 days, etc.
I also told them, till they are getting supply from manufacturer, please provide me some alternate mobile set for the time being, but they are not providing me any solution.
It’s around 2 ½ month, but again I not getting the solution from them. Whenever and wherever I have to go, I have to take my charger too with me. This is very painful to me now.

Please look on this issue and help me to come out from this problem.

Thanks,

Ajay Tiwari
Mobile No.: +91-[protected]

Dear Subhojeet

Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

[protected][protected][protected][protected]

Thank you for taking interest in Samsung products and services.

We apologize for having such inconvenience with our product and services . As the same we are forwarding the case to the concern department You will be contacted accordingly.
For further assistance contact Samsung Customer Care on the mentioned numbers.

[protected]prefix your city STD code)
[protected] (Toll free No. from Bsnl / Mtnl landline)

Thanking you andassuring best services always.
[protected][protected][protected][protected]

You are receiving this e-mail because you have previously made an
enquiry about Samsung India through our Web-sites.
Please do not reply to this mail as it is an automated emailand cannot
be responded to.
If you wish to send feedback or queries to Samsung_Electronics, please
send a new e-mail or contact us at: Samsung India Electronics Pvt. Ltd
Customer Contact Center Call Toll Free :[protected]From MTNL/BSNL)
Call Reliance No :[protected]please prefix std code)
Home Page : http://www.samsung.com/in
Best Regards,





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that's why in within 11 month..the Exide..customer care didn't gave me any recipt or acknowledgement of coming & complaining...the company internal Policy to cheat
https://www.consumercomplaints.in/my-complaints.htmlsamsung-mobile-x700-c117392.html


Your
Transaction no. is [protected].

Immediately contact & replace my Mobile..it's hard earning..its u only passes on the time...stop False Add




　











Dear Subhojeet

Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

[protected][protected][protected][protected]
We are sorry for the inconvenience happened to you.

We request you to visit the nearest Authorized Service Center of Samsung if you are facing any problem in your handset.
Here is the address of one of the ASC :

Sree Balagi Cellular
281/C N.S.C. Bose Road, Garia
Phone no.[protected]

To know about your handset kindly visit to http://www.samsung.com/in/function/search/resultList.do?searchWord=SGH-X700S

OR

http://downloadcenter.samsung.com/content/UM/200512/[protected]_SGH-X700_UG_Eng_FINAL_Rev._1.1_051121.pdf

For assistance you may contact Samsung Customer Care.
Thanking you and assuring best services always.[protected][protected][protected][protected]

You are receiving this e-mail because you have previously made an
enquiry about Samsung India through our Web-sites.
Please do not reply to this mail as it is an automated email and cannot
be responded to.
If you wish to send feedback orqueries to Samsung_Electronics, please
send a new e-mail or contact usat: Samsung India Electronics Pvt. Ltd
Customer Contact Center Call Toll Free :[protected]From MTNL/BSNL)
Call Reliance No :[protected]please prefix std code)
Home Page : http://www.samsung.com/in
Best Regards,





The information was useful to me
Satisfied54321
Not Satisfied


* Please do not reply back to this email message as this email address is used for
outbound messages only.
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* if you have a question on another product, click here
　


　
Stop publicity Spending..make ur Product upto The mark..as per Adds..Like NOKIA
Your
Transaction no. is [protected]

i[censored] r Genuine Why ur X-700 of Cost Purchase in Nov 2006 9000/-* is not in List o[censored]r Mobile Sets of product available- just is out after only two-three years)problem shown just 11month-1.2 yr after purchase)...no proper care in ur Exide Back Service Center..Time Was Killed...i[censored]r X-700 product must be OKAY then it might be not Out within these short time just cost might decrease..but not out..why..it is out..as Still NOKIA 3310 or 3315 still in market & consumer working...Stop Cheating...it's hard Earning...



　

Dear Subhojeet

Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

[protected][protected][protected][protected]
Thank you for taking interest in Samsung products and services.

We apologize for having such inconvenience with our product and services. As the same we are forwarding the case to the concern department on higher priority bases. You will becontacted accordingly.
For further assistance contact Samsung CustomerCare on the mentioned numbers.

[protected]prefix your citySTD code)
[protected] (Toll free No. from Bsnl / Mtnl landline)

Thanking you and assuring best services always.

[protected][protected][protected][protected]

You are receiving this e-mail because you have previously made an
enquiry about Samsung India through our Web-sites.
Please do not reply to this mail as it is an automated email and cannot
be responded to.
If you wish to send feedback or queries to Samsung_Electronics, please
send a new e-mail orcontact us at: Samsung India Electronics Pvt. Ltd
Customer Contact Center Call Toll Free :[protected]From MTNL/BSNL)
Call Reliance No :[protected]please prefix std code)
Home Page : http://www.samsung.com/in
Best Regards,


The information was useful to me
Satisfied
5 4 3 2 1
Not Satisfied
* Please do not reply back to this email message as this email address is used for
outbound messages only.
* If you are not satisfied with the answer we provided, please click here
* if you have a question on another product, click here
　
　
why within after 1yr ur product was withdraw from market...why no spare parts available do NOKIA 3310* or 3315* etc had done so...


https://www.consumercomplaints.in/my-complaints.htmlsamsung-mobile-x700-c284202.html



why ur Exide near(Chowringhee Kolkata )the then Service Center on My & My Friends Complain in October 07* & Jan - April* 08---- No care... time passed-- no document too given...why..& what was Company Internal Policy..do our time has no value...ur MD etc time too precious...that why Nokia is NO.1 & ur r...[protected]

Ur Representative personal Visit is too needed...
　

To.
The C.E.O.
SAMSUNG.
New Delhi.

Dear Sir,
SAMSUNG MOBILE
MODEL NO.SGH-X700

Dear Sir,
I had purchased the above Mobile on 06.11.2006 and within few months I noticed some 3 snag in the above mentioned mobile. At that time I was a student of Deoghar College (Jharkhand). My one of the friend of Deoghar Sri Amit Chandra, who also purchased the same model from shop in Kolkata M/S. Great Eastern Trading Co. Who also faced the same 3 snags which I faced? Then both o[censored]s rushed to the shop and your service centre near EXIDE but the service centre did not record the problems but told after inspecting the defects, the required parts are not available now please come after a month. Such types of advices they given many times, without recording the problems and told these problems are same so as soon as the parts will be available we will advise the matter to both of you. Being a student I never followed the tricks of the service centre just I believed it. This way they passed the warranty period. It is because we trust on SAMSUNG* after NOKIA. We never thought that SAMSUNG had launched this model which, from the beginning, had manufacturing defects, and company had instructed the service centres any how kill time, it is because you silently withdrew the model, and this ways lapse warranty period. This is happens because we are many K.M. away from Kolkata and we are students so it is not possible to visit your Service centre, which is now closed, frequently. More over my other friends in Kolkata, who also purchased the same model, impressing my purchased, also facing the same 3 snags w.e. 1) LCD PROBLEMS, 2)BATTERY PROBLEMS, 3)KEY BOARD PROBLEMS.

From few days I am enquiring to whom I will discuss my mobile problems and acquire some names of yours executive in Delhi and Kolkata and rang them, immediately they responded. I told elaborately all the matters to them. I request you to please go through the conversation on 13.11.09 to 16.11.2009. [protected],[protected], [protected], details of conversation times are given in a chart below for your ready references, because I know such types of conversations’ are recorded for training purposes- the names of other side I talked was Sri Bikramjit and Mr.Rahman………. At about 2.58 P.M. Mr.Rahman told that if I am agree to take a new mobiles, cost of which at present half of the cost of your model then company may provide it. At that time my father was outside home and told the position to Mr.Rahman.As soon as my father came he ring back to Mr. Rahman he immediately turned back and told he had not spoken this types of commitment. His conversation is on record I told it yet he refused to acknowledge it. This types of tricks also played by your service centre near EXIDE, resulting they compelled to shut down the centre, My shop, from whom I had purchased the model in Garia, M/s.Aastha also shut down the shop, because they also facing so many complaints on your products, mainly above model.

I, therefore, decided to write down the position of your products and sort-out how you can remove my problem before we, my other friends who also facing this problems with the above models, unitedly began to demonstrate against “SAMSUNG” products to attract the media and the media will sort-out the problems with you. So it is my earnest request to you please, being a head of the company, please do some needful so this costly, for me, product I purchased may be utilize either by replace with other model.

Moreover is it Not Surprising within 3* month of purchase no part etc available of yours product above Model and after sometime later came to know the product had been withdraw from the market….why...What’s the cause..as such costly product with time being, it’s Cost price Decreases but are never withdraw except Low* Cost Mobile Sets always are updated with new One or unless Set Defective…..See Nokia 3310* & 3315* battery to all parts still dated available and if ever they had any defect in Set or battery they accept their fault and inform the customer via Press Release or so..But do you…Stop Expense on Cost over Adds Rather Improve your service and quality with strong customer care rather placing Beautiful Faces with Tip Top with less workout vice versa with sweet words Conversation Training……
Detail Conversation Chart

From Your Side
Person Name From Landline No / Mobile No On My Mobile* No’s Time Duration Date
BIKRAMJIT [protected] 304417 02:38PM 13:13 16/11/09
RAHMAN [protected] 398049 14:53PM 00:24 16/11/09
RAHMAN [protected] 4417 02:58PM 04:56 16/11/09


FROM MY SIDE


Person Name From My Mobile* No’s On Yours Landline No’s / Mobile No’s Time Duration Date
RAHMAN 9433 445 [protected] 05:50-06:08PM 18:17 16/11/09
BIKRAMJIT & RAHMAN 4304417 [protected] 06:16PM 18:32 16/11/09



And from Yours Delhi No [protected] On your Calls on my Mobile* No’s 430441 & 9816913*, 039804* Vice versa Conversation-Check And Hear All Conversations…Leave Your Cunningness…..Work For Better Service!!!

Thanks
With Regards
Subhojeet Dey
Mob No:-430441

To The Editor, TOI, Kolkata-"My Voice"-------The Minute Tongue Twister of Senior- Mr Rahman..Then What About Junior's---The Corporate Lie...Common People-THE THOUGHT ???

Subhojeet Dey <[protected]@gmail.com>
to support.[protected]@samsung.com
cc [protected]@aajtak.com,
[protected]@taratv.com,
[protected]@gmail.com,
kolkata.[protected]@gmail.com,
[protected]@sstmedia.com,
[protected]@gmail.com,
ch.[protected]@gmail.com,
[protected]@aajtak.com,
[protected]@abpmail.com,
[protected]@timesgroup.com,
[protected]@yahoo.com,
arya.[protected]@hotmail.com,
[protected]@yahoo.co.in
bcc [protected]@lgindia.com,
[protected]@nokia.com
date Fri, Nov 20, 2009 at 2:10 AM
subject To The Editor, TOI, Kolkata-"My Voice"-------The Minute Tongue Twister of Senior- Mr Rahman..Then What About Junior's---The Corporate Lie...Common People-THE THOUGHT ???
mailed-by gmail.com

hide details 2:10 AM (8 hours ago)





Don’t Think What Common Man Could Do or make A Difference….as Charlie Chaplin, Netaji Subhash Chandra Bose, Mahatma Gandhi, Dhirubhai Ambhani, Amitab Bachan, Shah Rukh Khan to Ustad Bismila Khan Too Were Once An Common man Do Now They are !!!….An Extra Ordinary….Know For----FEEL THE POWER OF CUSTOMER AND THERE SATISFACTION???



To.

The C.E.O.

SAMSUNG.

NEW DELHI.



Dear Sir,



B.P.NO.[protected]

SGH-X 700 SAMSUNG MOBILE



19/11/09



With reference to my e-mail* to you dated 17th* November 2009, in which I have elaborately written my problems with my Samsung mobile since two and years and I was then at Deoghar*, the then posting place of my father. From where I came to Kolkata for contacting your service centre where the counter persons, after inspecting the mobile told that the parts are not available please see after a months, this way your service centre spent one year but any times they did not give me any proof or entered my complaints. Now I am in Kolkata and enquired the work culture of the SAMSUNG SERVICE CENTRE at Garia and Lauddon street and back Side of Exide near Big Bazzar with my father*Your Ex Mobile Service Centre during[protected]*. We are astonished to see that counters are full and outside counter are also full and the people are shouting and using unparliamentarily languages against the workers of your service centre. If you did not believe it you may visit any service centers in Kolkata and I am sure this position will be at the all service centers in India of SAMSUNG But never Ever Same Seen in NOKIA (6 Sets* as we have) More over Us Never Needed But as Seen While Going on your Workout Movement-So Much Complains that too in Bulk with chaos. I saw only two* here. The person working and the mechanics working in the service centers are ill trained they are not sure what are the actual defects and on due date when customers are come to take delivery of the mobile then they told them there are another snag please come after another one month. These are my experience from your service centers. This position we saw for hours and I went to contact Mr. Rahman at Exide backside opposite Big Bazaar Street living my father there at Garia Service Samsung Centre and he watched and recorded whole story of your service centre and I also recorded the same store at your Lauddon street service centre when we matched each other record it is almost same. People are shouting against the Samsung products and they are slapping on their forehead and realized their mistake by purchasing Samsung mobile-“All Good Looking Matter Is Not Good”.



Further, I had reference of your executives in Kolkata, Mr. RAHMAN. I repeatedly contacted with him and on 16th and what he told me I had inform you earlier. Today 19/11/09 I went to your Garia service centre as requested by Mr. Rahman, the mechanic took my mobile and talked with Mr.Rahman and after four hours the mechanics gave me in a sheet calculating Rs. 8666/- will be cost of repairing of my mobile. It is the instruction from Mr. Rahman because I overheard and recorded the version of the mechanics that I am quoting the amount as you instructed, if anything wrong happens you will be responsible, sir. I am sure such inflated amount quoted as per instruction from Mr Rahman just to get rid from me. It is astonishing that when the above model was in market then your service centre repeatedly told that at that time parts are not available so many times, when your customer centre in New Delhi repeatedly told from 13.11.09 to 17.11.09 that the required parts are not available since long from market which are also recorded and you may enquire it from call register of the [protected] your New Delhi customer care office from my mobile numbers 96816913 *, 99039804 but when the model are out of market and withdrawn then parts are available. The repairing charges they quoted are the above of the purchased price of the model above. When I rushed to Lauddon* Street to contact Mr. Rahman and talked about the repairs of the mobile then he contacted the Garia service centre and asked the serial number of the concerned mobile but the mechanic told him he had not noted the serial number of the mobile-When The Mechanics had Opened the Sets as Same Do During Warranty Tenure Might be the Mechanics at Exide backend Ex Service Centre as Several time they took the sets and went inside but never Recorded anything in their Computer or Register On Excuse’s…... Please note such types of incidents are repeatedly happened with me when I visited your service centre in Kolkata during Warranty-not Recorded. How it is possible? It is a routine matter first mechanics will observe the defect then he will Note the serial number then a quotation will be made to provide it to the customers etc…..With a Customer Copy-but do they and presently too do they are doing so-Why???Investigate. Here with me they did not even recorded my defects in the register or in the computer I think it is because company experienced manufacturing defects in the above model and instructed the service centers all over India not to entertain any complain on the said model. This is not a corporate world work culture. My father was also worked in the corporate world and he always believed that customers are our master and he behaved like such way with the customers. Here I saw a bill was made which itself telling the story of your work culture how to cheat the customer, copy of the estimate made by your Garia service centre under instruction received over mobile are pasted for your verification and needful. Please enquire how Garia service centre will provide parts of my mobile when it is out of production as per your customer care centre in New Delhi and do too During within 2007 My Warranty Tenure duration Your Exide Backend the then Customer service Centre For mobile Complains as well as opposite Esplanade Do Couldn’t same Do near Tollygunge..With no record entry—why?



Now it is clear that Mr. Rahman is playing the game with the customers. He is damaging the image of SAMSUNG PRODUCT-which is already damaged in Kolkata. From My past 3* years Experience during Roaming of Your Service Centers-the Customers View and angriness and same today’s 19/11/09. I enjoyed the displeasure of the customers who purchased your mobiles, they are shouting like anything, and I am sure that the markets of Samsung mobile are dwindling. It is my earnest requests to you pleased remove Mr.Rahman from service immediately and try to give at most satisfaction to the customers.



Now I had man to man contact with your two service centers namely Garia and Loudon Street and convinced them the poor performance of the Samsung mobile and requested them to tell the matter to their friends and relatives not to buy even not to think to purchase Samsung mobile. I had recorded the grievances of many customers and make few C.D. to forward it to the media persons, till you contact me, either over phone or e-mail and please note if you fail to contact me within 7 days from 20th Nov. I will not wait and will do the needful, and also if necessary, to you, to inspect the position so that other persons may not be cheated any more. I had never see Mr.Rahman like people in the corporate world who are instructing the mechanics to quote such types of amount so that the customer will refrain from repairing the mobile, instead helping him to solve the problems. So it is my earnest request to you rather may take it as suggestion of a customer to sack Mr. Rahman immediately so that he may not damage the reputation of the company any more.



Thanks

With Regards

Subhojeet Dey

Mob No:-9143044

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