Samsung India Complaints & Reviews

i had bought this monitor samsung 17'' TFT on 24 feb 2007 but from the last few months there appears a green line on screen. And the buttons on the screen like on/off buttons are not working, i had registered a complaint in this regeard with samsung's service center in Kolhapur city on 21st Nov;09 and the complaint number is PW[protected] since then i have called a number of times at the service centre but everytime i get the same answer i.e.,it will take a few days.
I use my computer for billing purpose and the green line causes many problems during billing. I hope u will take note of this and take some action immediately.
Thank you.
Santosh

I bought a 40 " Samsung LCD TV just before Diwali from Ashirwad Samasung outlet in Rajajinagar Bangalore. At the time of buying, I was told that I would get a Samsung Pebel Blue Ray DVD played and hence I did not buy one. Ever since then, I have been chasing the dealer for my free DVD player and its not been delivered.

I have called up the company warehouse, have spoken to many people, but still no product, the only response I get is the DVD player is out of stock

Respected Sir,
I kapil Gurwani have buyed moble i620 on 19/05/2009 which cost rupees ten thousand with waranty of 1year, but since 04/09/2009 i am facing problem of memory card dectetion. Till today i am not getting any solution
This problem firstly I given to SP services(Nasik) after 2 months they said to go to Exclusive cellure services(Nasik) and last 2 months they hahe also not given any solution
Sir Pleaze solve my problem


IEMI No. [protected]
MODLE No. i620

hello sir

Indeed to inorm you that just before couple of days i have buy new samsung corby por bt 5310 cell phone is awesome but the problem is in software i am trying to install kies CD software but unable to install plz reply me soon how to install cd so soon i can download some songs,thems.n many more through net..

warm regards
sameep

I bought a Samsung Washing Machine from E-Zone Pimpri, Pune on last Sunday( 20th Dec 2009) in cash. They promised to get the delivery done within 48hrs. Next till thursday (that is almost 4 days gone) they said we cannot deliver as it is out of PCMC location. (Location is already discussed and written on bill and at that time they said its free). Next they charged me delivery charges extra with threats that they wont refund my money unless I pay so. Even after paying the delivery charges(which was actually their fault) of Rs 500 i was given the delivery after another 24 hrs that also after calling them up at least 30 times.
Next they said someone from Samsung company will come for the installation. I waited for another 24hrs (i.e. Saturday 26th) and called up E-Zone. They reverted back a 5 p.m. in the evening that it is out of our service limit. So a person will visit you next Monday(28th Dec, 2009). Is it my fault that the location is out of service limit ? Did they communicate before buying at any time with any written document or leaflet that Talwade(behind Capgemini building) is out of service area?
E-Zone has played absolute fraud and literally forced me to be hyper as I had already paid the entire amount well in advance and just danced on their steps over the next one week. Nowhere did they mention any senior officer's no., email or anything.
Please do not buy or come in the words of these people.

Hey I just want to know who the dumbass was that decided not to allow users to be able to change the images on the phone's locked screens or at least be able to delete them. I mean seriously what guy wants to turn on his phone and see a butterfly sitting on flowers? It's humiliating. So i guess what i want you all to do to fix the situation is just tell the guy who approved that idea to go [censored] himself.

Hi,

This is with reference to my mobile phone which I purchased on 17th May-09 (Samsung Star GT- S5233A, Serial number RW6S433945Z) from Meerut (Uttar Pradesh). This was my first and biggest mistake as the mobile store owner told me that it is the latest phone of Samsung and I should purchase it. Therefore, I invested my saving of 10,000 rupees in this phone.

On the very first day after purchasing when I inserted the SIM and tried to make the first call, instanty all the bars of the signal went off and the message comes NO NETWORK AVAILBLE. After restarting it twice or thrice I was able to make the call. I thought that this may be due to the problem with the SIM but I was wrong. Later I faced this issue on a regular basis and after discussing this matter with Airtel authorities ( As the serving Operator is AIRTEL) and testing the SIM in other mobile I came to know that this problem is due to my mobile ( SAMSUNG STAR).

I went to the store from where I purchased it, he assured me that every thing will be alright but not yet. After two days I received my phone but again the problem remains the same. After few weeks again the touch screen of my phone stopped working and then I again went to the service centre for the solution. This time they replaced the faulty screen and after one week I received my phone back from service centre. Since then my phone started working abnormally (example- The phone dials the numbers automatically, or keeps scrolling on by itself from time to time) and the signaling problem is still there from the first day.

This caused me to again visit the service centre in Meerut this month and told them the problem. The person there said to leave the mobile for few days for repair. TELL ME ONE THING HERE, DO I BUY ANOTHER PHONE FOR THE DURATION MY PHONE WILL BE IN THE SERVICE CENTRE FOR THE THIRD CONTINUOUS TIME. But now it’s really enough and I decided to replace the mobile with the new one after all I am suffering since last 6 months. Each time the Service centre response is very disappointing.

On 3- December-09 Sardaar ji, Mr. Kuldeep Singh (Service centre engineer) gave me the number of support from where I got the number of Mr. Ankur Garg ([protected]) Area Service Manager for the replacement. I called him and told him the issue he assured me that he will revert back with in 24 hours and asked me to send the serial number of the mobile via SMS. I send it and waited for the response but no response. I tried calling Ankur so many times but he dint picked up my phone (I think he stored my number by the name of PROBLEM).

I am losing my patience now. I called him every day, and sent him reminder SMSs 2 times, but of no avail. I called Ankur from my other number after 3 days on 6/12/09. This time he answered my phone but as soon as I told him my name his response was pathetic. I never expected such an answer from a person whose designation says "Manager". He was not ready even to listen to any thing and kept on repeating one line "he can't help me as it is Sunday". I think he forgot that he promised me a call back three days ago. His rude response was accompanied by him disconnecting the line in middle of our conversation.

Finally, as of today, I again called the support. There Mr. Manoj (Support Person) assured me that he will further escalate the issue and the senior person will call me back with in next 24 hours. When I asked him the number of next point of escalation he said that he can only provide me this mail ID.......NOTHING ELSE as the last escalation point for them is the Area Service Manager.

I would like to mention here that this is my most disappointing and worst experience with any company. I need the replacement for my mobile or give my money back and I will go to any extent for the same

**Never expected such Managers from such MNC**

REQUEST YOU TO TAKE IMMEDIATE ACTION ON THE SAME AND REVERT BACK ASAP.


<<WAITING FOR POSITIVE RESPONSE >>


Regards,
Vishal Sharma

MY NAME IS GIRISH ANAND.
MY ADDRESS IS D2A/91C,JANAKPURI ,NEWDELHI 110058
MY MOBILE NO.IS [protected]
I PURCHASED SAMSUNG FULLY AUTOMATIC WASHING MACHINE MODEL WA85TPL ON 14-4-08 FROM FAIRDEAL ELECTRONICS ,26A,K BLOCK RAJAPURI,NEWDELHI 110059.
FROM THE VERY FIRST DAY ,I AM FACING THE PROBLEM OF POOR WASHING OF CLOTHES.
I LODGED MANY COMPLAINTS REGARDING THIS PROBLEM.
EVERYTIME WHEN I LODGE A COMPLAINT ,COMPANY PERSON VISIT MY HOME REGARDING THIS MATTER ,BUT RESULT IS BIG ZERO.
I WASH APPROPRIATE LOAD OF CLOTHES,
I USE BEST QUALITY DETERGENTS-ARIEL OR SURF EXCELMATIC,
WATER FLOW IS PERFECT
WATER QUALITY IS PERFECT,
BUT WASING QUALITY IS VERY BAD
COMPANY SERVICE PERSONNEL OPENED THE MACHINE MANY TIMES TO CHECK WHETHER THE MACHINE TUB IS DIRTY OR NOT ,BUT IT IS ALWAYS FOUND TO BE CLEAN.
I FOLLOWED THE TROUBLE SHOOTING EVERY TIME AS ADVICED BY THE TECHNICAL DEPARTMENT.
BUT THAT IS OF NO USE.
BUT PROBLEM REMAINED THE SAME OF POOR WASH QUALITY.
18 MONTHS HAVE ALREADY GONE FROM YOUR SIDE TO RECTIFY THE PROBLEM,
REGARDS
GIRISH ANAND

respected sir/madam ,
i have samsung tv i got it 9 months back but from last 4 months i am facing a problem with lcd and spekers , i also complaint to service center and persons come to home but they cant soleve my problem . next time when i again complaint them , they says that they dont have components to solve my problem . please solve my this problem as soon as possible .
gaurav
[protected]
kangra
HP

Dear Sir,

I bought the above CDMA handset from reliance mobile store on No'2nd 2009 and it is not working properly from the day one. I found the following problems

1.Call getting disconncetd automatically during conversation
2.signal not rcvng properly
3.voice is breaking(off and on coming) during conversation.

I apprached their authorised service centre in chennai egmore(Tehno care) and they forwarded the mbile to bangalore and claim they changed the board.After this also i found the same problem and i had been directed as per the advice of customer care to approach their another service centre(Hi_Tech Solutions) and requesting for a replacement(new Mbile) on 12.12.09 and after a great drama they gave me the same mobile by doing some software installing on 24.11.09.Infact they promised me to give a new handest within 3 days but they did not.

In the mean time to retain the same no i had spent more than 500 to 600 rs to transfer my post paid no to have continous access.

The company officials are afraid to give replacement that too they know that it was purchased recently. that is why i want to lodge a complaint by harasseing the consumer and cheating them also with the penalty.

you may pls contact me in this no [protected]

I hope u shall do me a favor

Thanks and Regard

S.Aiyappan
Chennai-14
[protected]/28487631

Dear All,
As i had purchased sumsung mobile cdma b239 in jan 09 after few months the mobile was not getting power on As i gave the mobile on 26 aug 09 at Samsung borivali Service Centre At mumbai than they gave me the time for around 15 days to repair. after they said you will get refund of the mobile As u can purchase a new one As i have done but still they r not giving the proper Answer i have called many time but no response.. as i have called the maneger of Sr centre Area maneger as well as all number that was provided by the call centre at chennai & mumbai after 5 mouths they dont have sheam.... they r not lifting the mobile phone I reqest all u please dont by samsung mobile As there After sales Service is VVVVV bad.........

Hi all. We have bought a TV a smasung TV which broke down in one weeks time. We called big bazar since we bought it from big bazaar. They asked us to log a complaint through samsung call centre which we did and got a ticket number [protected]. even after that we had to follow up multiple times so that some one would come and resolve. Ultimately an engineer did come and said the ultra slim model is a new one and cannot be rapired and could be replaced. By then we have lost faith in that model and Samsung products in general and we inquired and were told there is a refund model. So we opted for that and bought a new TV. Since August we have been following up and asked to furnish a host of documents. Though we provided the bill we were again asked go bact to Big Bazar and bring some more additional documents. (I dont understand why they cannot take it from Big bazar. Ultimately they have a better relationship than we with big bazaar). We were forced to go for a replacement, even for that we agreed. Inspite of atleast a 100 phones calls for follow up. Submitting documents and revised doucments 50 times. Visiting big bazar 3 times and a total of seven months, we have neither a replacement, nor repair, nor refund. and The Area manager doesnt even pick up the phone. This is the worst customer service I could have ever expected from Big Bazar or Samsung, when I compare the service we got for our Sony LCD which had to be installed in 2-3 house as we moved I regret I ever bought that TV.

Sir,
This is a regarding claim NO:[protected] for my samsung LCD TV 22" model number LA22A450C1LXL.
Sir,I have purchased this tv in Jan 2009 with in this period.This is second repeated complain in my tv.
There is no picture and sound from the tv. Since last 15 days,later on I called to the call center and registered a complain.
One service engineer visted our place,checked the tv and referred that one more engineer will come and take the tv with him.
So another service engineer again visited and took away the tv. Further there is no communication from them.
We are facing a severe hardship without a tv. Its almost a week they have not returned out tv back. Sir,this is for your
information within this month the tv warranty peroid will be expiering and in a year this is the second time my Tv
is facing a problem.
Do you make a product which work efficentily only for one year ?
After the warranty a customer should keep on paying money because he has choosen your brand T.V ?
Sir, This is not the way MNC works.You are the one of the biggest brand in the country.
You should make a product which is hassle free. A person buys your product should be pround enough to own it.
Sir,coming back to my tv,please check that whether the tv is defective or not. If it has some defects please replace
the t.v or else extend the warranty of my tv. This is purely because in a year I have faced the same problem twice .
So take good consideration and reply us back.
Thanking You.

My Samsung LCD 32" TV is taking 10 minutes to start after switching it on.

Dear Sir/Madam,
I bought a Samsung Silver Nano Washing Machine from their authorised distributor M/s Better Deal Electronics,Janak Puri,N.D.-58 on 06 mar 09.
My machine got damaged we registered the complaint to thier customer care center & after 4 days thier service engineer came to my residence & told me that we have to take the machine to the workshop as we have to replace the wiring & you have to bear the charges for the same.I told him that my machine is under warranty period till march 2010.Its the company's responsibility for the same.
They did not supported me & I have written atleast 3-4 mails regarding this issue but they replied me to keep patience & cooperate with them.Ultimately I suffered & they win.I request you to take nesscary action against the company.I can produce the orignal bill & copies of the reminder mails sent to them.
I look forward to you for a favourable & early reply.


Thanks

With Regards

Himanshu Katyal

Hi there,

Its been pathetic customer serivce from samsung service centre situated in Vashi, sector 17. My Work order no is WA[protected]. I had submitted my mobile at there service outlet on 12th of November but till date have not recd any kind of call backs or any proper reply, they keep commiting that i will receive the same by coming monday or tuesday. But all in vain. Its totally pathetic and unbearable. Request you to kindly look into the matter.

Awaiting your response in anticipation

Thnx,
Archana Dubey

my name is PRAKASH YADAV ,my brother VIKASH KUMAR YADA have taken samsung mobile(E1410) ON 1666 from mobile store which is there in korba .we recieved a msg from reliance service center that may be our IMEI no is not correct when we checked it then there was not valid IMEI number so i have given my mobile to samsung service center it was given on 30/11/09 and still it is not given back to me and neither it is repaired i m continuously going to mobile store and service center also but samsung's service center response is very poor and the person who is service incharge there his behaviour is too unprofesional so i request you to take proper action against him so that in future this kind p[censored]nfortunate incident don't take place

I recently bought Samsung Omnia Pro GB-B7320 in Ghaziabad from Samsung exclusive showroom in RDC. I bought this because it seems like a reasonably good phone with Windows Mobile operating system (I need to receive, view and edit MS Office documents when I am away from home, and I think integrated system is a good thing, rather than trying to patch up different systems to work together). I was told that I can avail of a reliance GSM offer of 30GB free download (5 GB per month). I have been using MTNL prepaid thus far without GPRS. The sales person said I can go to reliance showroom and avail of the offer. I went to reliance showroom, they has no clue what was the offer i was talking about. They told me to get a card and call customer service with the details of my number and phone. I called samsung shop and gave them my new reliance number and IMEI number and other details. They said they will get back, they never did. I called them again. They said they will get back. They never did. I called back. They said they spoke to the Samsung cusomer service manager in ghaziabad and he said he can not do anything about the offer as it is from reliance. I called the sansumg customer service officer, he said the same thing and asked me to call samsung customer service toll free number. I did. They told me that mobile suppor person was not available and he will call back. I told them I will send a letter to their head-office (I am on my 4th day after purchase by now with no GPRS connection, and the FM radio has also stopped working); someone from the mobile support is brought to the customer service line. I told him that he should call the samsung showroom where I bought the phone from and get details from them to get my reliance offer activated. He is rude, and tells me he can not call the showroom; I tell him to call his manager; or I will call his manager's manager. He is rude. I disconnect. My phone can still not connect to my Sony Vaio laptops with bluetooth: some issue with an ID not found. It can not connect to the internet. I even activated 3G at MTNL, but it seems that the phone is not supported by them as I get a message that my phone can not support the GPRS facility. Same issue with reliance GPRS: phone not found in the database (I tried without waiting for the activation of the offer). I think Samsung should have checked with all these issues before putting up the phone for sale. How can they bundle a reliance offer, without their phone being in reliance database. I have called reliance customer service and they have no clue about an offer with Samsung, and Samsung has no clue about how to get reliance offer activated (the offer is advertised via a sticker on the phone packaging box). This is bad. I am unlikely to consider buying a Samsung prduct in the future. They are lousy sales people. I think the features they advertise for the phone are good, but if they don't work, they are no good. Is someone at Samsung India listensing, or does the call have to go to them via Korea?

Dear Sir,

I have purchase a samsung mobile through net booking on 13 sept.09 after booking i have received a call from your executive and he asked me that system was not updated so pls confirm the booking on phone and i confirmed the same again to your executive.

Then i got a message from my credit card bank (SBI) that they have debited Rs. 9498/- TWICE.

On 16 sept. i got two confimation from your end vide order confimation no. M-COMMERCE/OGA[protected] & TELESALES/0GA[protected] respectively.
there n then i revert back and cancelled one order no COMMERCE/OGA[protected]
he assured me that the amount of Rs.9498/- will be credited in the account within 21 days.

but unfortunately no amount was credited in my account & also bank charged int. & late payment charges again it was informed to your executive he assured me again it will be credited in account within 10 days. but no action taken from your end after chasing.
The bank again charged me int & late payment charges. i revert back again to your executive Mr.Kapil he assured me to credit the amount latest by 22/12/2009 vide complain no.- 258857.

But realy sorry to inform you that nothing has been credited neither you people take care of your valuable customers.

Looking for a faverable action from your end.

Subodh Kumar Srivastava
Mobile no.[protected]

Dear Sir/ Madam,
Yestureday I purchased a LCD TV model no LA32B530P7RMXL S. No:- 122532E5900202 ,When I start it in my home its volume level is going mute after 30 Volume lavel.When I complaint on Samsung Service centre(Complaint no [protected]) they send en engineer for repairing the same. As I purchased it today itself, it should be DOA (Dead on Arrival) and it should be replace with new one TV not repair.

If this product have some external problem than I am ready to service it but it have some internal problem, than I am not ready to repair the same. I request you that please change this LCD TV with new one. I will not accept it in repair condition. I want only new TV as I have paid full value for it.

This is showing very poor service of India’s no ONE Brand of electronics and IT products.

Kindly sort out this issue ASAP.

Regards
Roop Singh Chouhan
RIM:- [protected]