[Resolved] Samsung Omnia Pro Gt - B7320 — SAMSUNG poor sales, service, product support
I recently bought Samsung Omnia Pro GB-B7320 in Ghaziabad from Samsung exclusive showroom in RDC. I bought this because it seems like a reasonably good phone with Windows Mobile operating system (I need to receive, view and edit MS Office documents when I am away from home, and I think integrated system is a good thing, rather than trying to patch up different systems to work together). I was told that I can avail of a reliance GSM offer of 30GB free download (5 GB per month). I have been using MTNL prepaid thus far without GPRS. The sales person said I can go to reliance showroom and avail of the offer. I went to reliance showroom, they has no clue what was the offer i was talking about. They told me to get a card and call customer service with the details of my number and phone. I called samsung shop and gave them my new reliance number and IMEI number and other details. They said they will get back, they never did. I called them again. They said they will get back. They never did. I called back. They said they spoke to the Samsung cusomer service manager in ghaziabad and he said he can not do anything about the offer as it is from reliance. I called the sansumg customer service officer, he said the same thing and asked me to call samsung customer service toll free number. I did. They told me that mobile suppor person was not available and he will call back. I told them I will send a letter to their head-office (I am on my 4th day after purchase by now with no GPRS connection, and the FM radio has also stopped working); someone from the mobile support is brought to the customer service line. I told him that he should call the samsung showroom where I bought the phone from and get details from them to get my reliance offer activated. He is rude, and tells me he can not call the showroom; I tell him to call his manager; or I will call his manager's manager. He is rude. I disconnect. My phone can still not connect to my Sony Vaio laptops with bluetooth: some issue with an ID not found. It can not connect to the internet. I even activated 3G at MTNL, but it seems that the phone is not supported by them as I get a message that my phone can not support the GPRS facility. Same issue with reliance GPRS: phone not found in the database (I tried without waiting for the activation of the offer). I think Samsung should have checked with all these issues before putting up the phone for sale. How can they bundle a reliance offer, without their phone being in reliance database. I have called reliance customer service and they have no clue about an offer with Samsung, and Samsung has no clue about how to get reliance offer activated (the offer is advertised via a sticker on the phone packaging box). This is bad. I am unlikely to consider buying a Samsung prduct in the future. They are lousy sales people. I think the features they advertise for the phone are good, but if they don't work, they are no good. Is someone at Samsung India listensing, or does the call have to go to them via Korea?
Complaint marked as Resolved Aug 14, 2020