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[Resolved]  Samsung Omnia Pro Gt - B7320 — SAMSUNG poor sales, service, product support

I recently bought Samsung Omnia Pro GB-B7320 in Ghaziabad from Samsung exclusive showroom in RDC. I bought this because it seems like a reasonably good phone with Windows Mobile operating system (I need to receive, view and edit MS Office documents when I am away from home, and I think integrated system is a good thing, rather than trying to patch up different systems to work together). I was told that I can avail of a reliance GSM offer of 30GB free download (5 GB per month). I have been using MTNL prepaid thus far without GPRS. The sales person said I can go to reliance showroom and avail of the offer. I went to reliance showroom, they has no clue what was the offer i was talking about. They told me to get a card and call customer service with the details of my number and phone. I called samsung shop and gave them my new reliance number and IMEI number and other details. They said they will get back, they never did. I called them again. They said they will get back. They never did. I called back. They said they spoke to the Samsung cusomer service manager in ghaziabad and he said he can not do anything about the offer as it is from reliance. I called the sansumg customer service officer, he said the same thing and asked me to call samsung customer service toll free number. I did. They told me that mobile suppor person was not available and he will call back. I told them I will send a letter to their head-office (I am on my 4th day after purchase by now with no GPRS connection, and the FM radio has also stopped working); someone from the mobile support is brought to the customer service line. I told him that he should call the samsung showroom where I bought the phone from and get details from them to get my reliance offer activated. He is rude, and tells me he can not call the showroom; I tell him to call his manager; or I will call his manager's manager. He is rude. I disconnect. My phone can still not connect to my Sony Vaio laptops with bluetooth: some issue with an ID not found. It can not connect to the internet. I even activated 3G at MTNL, but it seems that the phone is not supported by them as I get a message that my phone can not support the GPRS facility. Same issue with reliance GPRS: phone not found in the database (I tried without waiting for the activation of the offer). I think Samsung should have checked with all these issues before putting up the phone for sale. How can they bundle a reliance offer, without their phone being in reliance database. I have called reliance customer service and they have no clue about an offer with Samsung, and Samsung has no clue about how to get reliance offer activated (the offer is advertised via a sticker on the phone packaging box). This is bad. I am unlikely to consider buying a Samsung prduct in the future. They are lousy sales people. I think the features they advertise for the phone are good, but if they don't work, they are no good. Is someone at Samsung India listensing, or does the call have to go to them via Korea?
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  17 CommentsShareTweet

Comments

Samsung Handset — GPRS not activate

Yesterday 14/11/2008 I take a gprs settings on my handset &
i also recharge a net surfing voucher but i not access a Gprs on my handset. i had complain many times to a customer care but they don't care about my problem.
My mobile no. is [protected]
I too have similar problem. I bought the Samsung Omnia pro GT-B7320 from mumbai with out knowing GPRS is not working for this model in our place BSNL (Tamilnadu). I m deeply dissapointed. I paid 12100/- & purchased. After paying so much I m not able to use GPRS facility!!! . I never imagined this way problem will be there. DON'T BUY OMNIA PRO GT-B7320.
I bought Samsung omnia pro GT-B7320 a few days back for Rs 11, 500. I am using Airtel connection, so I applied for GPRS activation through Airtel. But, after so many days GPRS is not being activated. It think IT DOESN"T WORK ON THIS MOBILE. Neither I have any clue that how to activate or save the settings for its activation and nor Airtel people does. I even went to the dealer from whom I purchased the set, he said that even he doesn't know the functions of such an high-end windows mobile. He directed me to go to the samsung service centre, dehradun. It also didn't paid off as nobody in the sevice centre had the solution to the problem. I had particularly purchased this handset to use GPRS but it it is not working...
I think It's sheer waste of money. I am being fooled.
Yes, this phone oi bought does not support gprs. It was not informed to me by the company -Sangeetha mobile sthat sold the phone. Now it is a sheer waste of money...
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I bought samsung GT-B7320 and internet is not working via GPRS. I heard from Aircel that this model do not supported by them. For Internet EDGE is required for this phone. I tried only alternate way. Just took my sim and used in other device for 10 mins and only again used in this phone. Aha! EDGE connectivity is obtained and I can able to browse. But is only for some time and it gets changed to GPRS again. It is so frustating everytime we need to do this.
Aircel!!! kindly add this mobile in your database.
dont buy b7320.dose not support gprs wast of money

SAMSUNG OMNIA PRO MOBILE — MOBILE HANDSET NOT RECEIVED

THREE WEEKS HAS PASSED. BUT U ALL ARE NOT BOTHERED TO SEND MY MOBILE WHICH BOUGHT BY CREDIT CARD ON PHONE AND THAT TOO ON HIGHER PRICE FROM THE MARKET.
BE KIND ENOUGH TO SEND THE MOBILE.
THANKS.

Samsung omnia pro — mobile not received

samsung omnia pro bought from India today book club through credit card three weeks ago.contact no of india today book club[protected].
did not received till date.
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SAMSUNG OMNIA PRO MOBILE — not received till date

I have booked one samsang omnia pro mobil from you and i paid amount through credit card on dt:- 20.03.2010. At the time of booking your gentelman who told me that u will received your order with in 10days with lucky draw result. but sorry to say that i face first time like this problem from or miss gide from your side. iI want to say i am your good coustmer of India Today Book Club.please look after this matter and give reply as soon as possible.
Thank you
Raman Lohia
GT B7320 is a perfect phone for all the Software Engineers out there in that market... and all the dudes complaining about the gprs.. you should have some knowledge about setting up edge on a windows phone other than complaining about such a wonderful phone with lots of features !

samsung omnia pro 3G mobile phone — not received

Dear sir i have booked a mobile hand set from your company on 7th of March 2010 through my HDFC Credit Card amount has been debeted in my account but i have not received the product and i did not get any information by calling customercare about this product .
please send the product as soon as possible .

And another product samsung digi cam booking id[protected] was booked on 6th of April 2010 for amount 7598 . this amount has been calimed by you twice once from SBI Credit card with transacation id (064771) and again form HDFC Bank with Transcation id (063996). please refund same amount as soon as possible

Thanks/Regards

Mahesh Khajuria [protected], [protected]

SAMSUNG OMNIA PRO MOBILE — Gift Not Received

invoice number : ORA[protected]

My Order no. OGA[protected] & OGA[protected]

My Membership number ITBC09989371

Complained no:498099

Kindly update me the status

Regards,

Vijayakumar.R

[protected]
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SAMSUNG OMNIA PRO MOBILE — not received

Dear All,

My Order no. OGA[protected] & OGA[protected]

My Membership number ITBC09989371

Complained no:498099

Kindly update me the status. i'm following this issue for very long time & if i will not recevice feed back i have to file a cheating case against ur company. i have a transacation details in my cr. card & PD no. which has been returned to u.


Regards,

Vijayakumar.R
please check the setting well before connection, i have very good speed of internet through this phone. i have been using this phone from 8 months. i have checked through all networks here. please check the settings well and use the optimal speed...
i have samsung gt-b7320. by mistake i update my phone software with sgh-i367 now my phone is dead. plz help me for installing origional software.

samsung omnia mobile — NOT DELIVERED

I HAVE BOOKED SAMSUNG OMNIA MOBILE AND MADE PAYMENT THR IVR SYSTEN RS.14999/- IN APRIL 2010.
MEANWHILE THEY TOLD ME THAT YOUR ADRESS IS NOT PROPER. I GIVE PTOPER ADRESS. 2/3 MONTHS PASSED AND ORDER NOT DELIVERED. THE I TOLD FOR CANCELLED IT AND REFUND THE MONEY. AFTER THIS THEY HAVE TOLD THAT THE PRODUCT HAS BEEN DESPATCHED. BUT I HAVE NOT RECEIVED THE PRODUCT. AFETER THAT I REMIND FOR REFUND. AFTER SOME TIME THEY TOLD THAT WE HAVE BEEN FORWARDED YU COMPLAINT TO THE CONCERNED DEPARTMENT TO SOLVE THIS. I REMIND AGAIN AND AGAIN AND THEY REPLIED SAME. AT LAST AFTER ONE YEAR THEY TOLD TAHT PRODUCT HAS BEEN DELIVERED TO YOU. I SHOCKED AND SURPRISED. I AGAIN ASKED TO WHOM THE PRODUCT DELIVERED. AFTER THEN THEY AGAIN TOLD THAT YOUE COMPLAINT FORWARDED TO CONCERN DEPTT FOR REFUND. NOW I SENT MAIL MANY TIMES AND PHONED SEVERAL TIMES BUT NO RESPONSE GIVEN AND NO EXCUTIVE WILL COME OVER PHONE. ONLY SALES PROMOTERS AND CALLERS ARE TALKING. MY ORDER NO. IS[protected].


LALIT PARIKH
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GT B7320has being a good phone to me however recently i have not being able to connect to GPRS. I contacted my service provider to no success. Now an informed that i have to go to sumsung care center.!! I have lost al my data trying to resove this issue since i need thei to work.!!! this is not good sumsung!!!
Nyw so which is the next good phone to buy ? I was thinking a Nokia i have being tooo loyal to sumsung and this is not what i Expected !

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