Samsung India Complaints & Reviews

Dear Sir / Madam,
I Sibasis Patra, bought a samsung phone GT-S8003(samsung JET) on 29.11.2009 i had some major problem with the phone(display turned blue), so, i submitted my phone on Samsung Service Center on 22.12.2009 (SPRIMON TECHNOLOGIES,PLOT NO-100,SAHEED NAGAR,BHUBNESWAR,ORISSA) it was told that my phone will be repaired with in 7 days but now it has been near about 2 WEEKS but i have not got my phone back.i have visited this service center 4 times and call them 8 times but i have not got any response from then.they keep on saying me that you would get it within 2-3 days but i havent got my phone till now.so please make note of this issue for which i would be thankful to you.
Please take the suitable action on this concern as i m facing so many problem.

Sibasis Patra
[protected]
[protected]

My dvd writer or ROm is not recognising empty DVDs.They are being shown as full.May i know the reason?Is this the fault of hardware?

Sir/Madam,

1. I bought Samsung mobile phone model SCH-W299 from your dealer m/s. Digital World, Sardarpura, Jodhpur for my personal use on 08.07.2009.

2. There were lot of Chinese models available in the shop which would have costed me only 1/6th of the price what i had paid for the above said handset.

3. One fine morning the handset became unservicable.

4. The hand set was sent to your authorised service centre at C-9, Panchwati Colony, Jodhpur.

5. Work order no. [protected] dated 02.12.2009.

6. In last 20 days inumerable visits/enquiries has been made to check the status of the hand set.

7. After all this mental torture, I could speak to Mr. Anil Gupta on 21.12.2009 on his mobile no. [protected].

8. I am utterly surpirised that the managers of a company like SAMSUNG doesn't have satisfactory answers or solutions of the problem of a consumer.

9. How does the company expects that the consumer would do without a moblie hand set which has become our life lines today for more than 30 days???

10. And the agony doesn't stop here as I don't know when will I see the face of it.

11. I need answers to few questions from the company, Was it a mistake to rely on a brand then the local chinese hand sets or was it a mistake to bank on the Samsung name keeping other brands aside????

Hope somebody in the service organisation will look into it and respond.

Regards

Complaint against Mr. Anish Owner of Gems Electronics, Near sarvesh Hall, Dombivali East. Dist: Thane, Pin 421201,mobile no. [protected].

Inspite of making full one time payment for the combo offer of LED Six series 40 inches+ 22 inches LCD, only LED 40 inches was delivered after continuous follow up of 20 days. And LCD of 22 inches is still not delivered after 3 months. every day he gives excuses that he will give in 2 to 3 days.It is causing a lot of mental tension as he avoiding giving the delivery, the same model is locally available.

If he unable to give the delivery why is he not refunding the cash + interest for 3 months

You are requested to please look into this matter and instruct him accordingly.

To,
The Officer IN- Charge

Subject: Mobile Handset lost

Reference: - GDER No.- 1491, Baguiati Police Station,Dist- North 24 Parganas Kolkata- 700 059. Dated – 21/12/2009

Dear Sir,

This is to inform you that the above is the reference of my lost handset. I also had mobile tracker activated in my cell (Samsung Guru 1100, IMEI - "[protected]") & I got the information of the two numbers of IDEA, which has been inserted, in my mobile with the help of the tracker. Those nos. are [protected] & [protected]. Continuously we are receiving sms from the no, - [protected]. So I request you to get the mobile phone back to me at earliest by the help of the information that I am providing & it will also help to get the detail information regarding the lost handset.

I would request you to get my handset back to me as soon as possible. Because it was an important no. to me & many important data was stored in that mobile.

I will expect your full cooperation on this matter.

Detail description of the Mobile Handset lost:

Mobile Model No: Samsung Guru 1100
IMEI No: [protected]
Mobile No: [protected]
Colour: Black
Date of purchase: 19/10/2009

I am looking forward toward your assistance.

Thanking you.
Yours faithfully,

Biplob Kumar Saha
Rony Apartment, Flat No- G4,
151, Shyam Nagar Road,
Kolkata- 700 055.
Date: 31/12/2009

I have purchased a samsung microwave from XCITE,pune and till date the starter kit is not delivered to me.Moreover when i am asking them regarding the same they are saying it will take another weeks time for the same as samung is not delivering starter kits to the same.they should have told me the same when i was purchasing the product but just to sell the product nobody has given me this information at that time.If this is the quality of service i am getting even before using the product what can i expect if i facing the problem.

Please help me in the same.
Jyotis
[protected]

sir
The My Samsung TV(samsung super horn) has gone to dead position. Suddenly it stopped producing any video or audio out put. An immediate attention required ,but company not attending it saying it being an old tv,its IC might not be available


tv not working and company not attending it saying it being an old tv,its IC might not be available
SC Thapliyal

Dear Sir, Ihad complained about the defective DVD on 28th of November 2009 vide BP No. [protected].
this call was attended the same day and I was told that some part has been damaged and it would cost me Rs 700/- including service charges.I asked him to do so.HE TOLD ME THAT THIS PART IS NOT AVAILABLE AND HE WOULD ARRANGE FOR THE PART AND REPAIR THE DVD BY MONDAY THE 30TH OF NOVEMBER2009. I AGREED. BUT THEY DID NOT COME AND THEN AFTER SOME DAYS THEY STILL DID NOT COME SO I CALLED THEM UP AND THEY REPAIRED THE DVD ON THE 9TH OF DEC'2009 WITHOUT REPLACING ANY PARTS. AGAIN THE DVD DEVELOPED THE SAME DEFECT NEXT WEEK AND I COMPLAINED ON THE 19TH OF DECEMBER. THIS CALL WAS ATTENDED AND MY FATHER WAS TOLD THAT "TWO "PARTS HAVE BEEN DAMAGED AND WOULD COST AROUND Rs1500/-. THEN ON MONDAY THE 21st I WAS CALLED UP AGAIN AND TOLD THE SAME THING. WHEN I REFUSED TO HAVE IT REPLACED THEY CANCELED MY COMPLAIN ON 22nd.THEY ARE HARASSING ME AND ARE COERCING ME TO SPEND MORE MONEY.
THE DEFECT HAS BEEN AGGRAVATED BY THEIR REPAIR FOR WHICH THEY CHARGED ME Rs220/-
SIR, I SEEK JUSTICE AND PRAY TO YOU TO KINDLY BRING THESE COMPANIES TO JUSTICE AND STOP THEM FROM CHEATING THE CUSTOMERS WHO PAY MONEY THROUGH THEIR NOSE AND STILL DO NOT GET PROPER AFTER SALES SERVICE

Dear sir/madam,

sir my washing machine not working my complaint detail are below.

1. washing clothes box leckage.

2. clothes dry button are free.

pls check urgent basis. my adderess c-76 gali no-9 gamri ext. bhajanpura delhi -53 (near gamri primary school.) to back side my address.

REGARDS.
DEVINDER KR
[protected]

dear sir/madam,
I am one of the retailer in Guntut, andhra pradesh,india and my mobile no is [protected] . I sold one hand set to my customer samsung cdma phone SGH-B259, immediately customer got back the hand set with no battery back up, the same was sent to service center and they have taken nearly two months to solve the problem but the same was continued again the hand set was sent to service center again they have taken nearly one month.Nearly i have been to service center for 10-15 times of wasting my time.And as u know the pressure from the customer i have repalced a new hand set to the cutomer. finally the company was given a certificate of DOA with out ear phones init. the same was sent to the concerned distributor, he has sent to the company and it takes 15-20 days time saying that there was no ear phones in it. In the meanwhile the DOA has expiered. and the service center rejects to replace the new DOA. so I request u to solve the problem.
thanking u
sarath kumar

i had bought this monitor samsung 17'' TFT on 24 feb 2007 but from the last few months there appears a green line on screen. And the buttons on the screen like on/off buttons are not working, i had registered a complaint in this regeard with samsung's service center in Kolhapur city on 21st Nov;09 and the complaint number is PW[protected] since then i have called a number of times at the service centre but everytime i get the same answer i.e.,it will take a few days.
I use my computer for billing purpose and the green line causes many problems during billing. I hope u will take note of this and take some action immediately.
Thank you.
Santosh

I bought a 40 " Samsung LCD TV just before Diwali from Ashirwad Samasung outlet in Rajajinagar Bangalore. At the time of buying, I was told that I would get a Samsung Pebel Blue Ray DVD played and hence I did not buy one. Ever since then, I have been chasing the dealer for my free DVD player and its not been delivered.

I have called up the company warehouse, have spoken to many people, but still no product, the only response I get is the DVD player is out of stock

Respected Sir,
I kapil Gurwani have buyed moble i620 on 19/05/2009 which cost rupees ten thousand with waranty of 1year, but since 04/09/2009 i am facing problem of memory card dectetion. Till today i am not getting any solution
This problem firstly I given to SP services(Nasik) after 2 months they said to go to Exclusive cellure services(Nasik) and last 2 months they hahe also not given any solution
Sir Pleaze solve my problem


IEMI No. [protected]
MODLE No. i620

hello sir

Indeed to inorm you that just before couple of days i have buy new samsung corby por bt 5310 cell phone is awesome but the problem is in software i am trying to install kies CD software but unable to install plz reply me soon how to install cd so soon i can download some songs,thems.n many more through net..

warm regards
sameep

I bought a Samsung Washing Machine from E-Zone Pimpri, Pune on last Sunday( 20th Dec 2009) in cash. They promised to get the delivery done within 48hrs. Next till thursday (that is almost 4 days gone) they said we cannot deliver as it is out of PCMC location. (Location is already discussed and written on bill and at that time they said its free). Next they charged me delivery charges extra with threats that they wont refund my money unless I pay so. Even after paying the delivery charges(which was actually their fault) of Rs 500 i was given the delivery after another 24 hrs that also after calling them up at least 30 times.
Next they said someone from Samsung company will come for the installation. I waited for another 24hrs (i.e. Saturday 26th) and called up E-Zone. They reverted back a 5 p.m. in the evening that it is out of our service limit. So a person will visit you next Monday(28th Dec, 2009). Is it my fault that the location is out of service limit ? Did they communicate before buying at any time with any written document or leaflet that Talwade(behind Capgemini building) is out of service area?
E-Zone has played absolute fraud and literally forced me to be hyper as I had already paid the entire amount well in advance and just danced on their steps over the next one week. Nowhere did they mention any senior officer's no., email or anything.
Please do not buy or come in the words of these people.

Hey I just want to know who the dumbass was that decided not to allow users to be able to change the images on the phone's locked screens or at least be able to delete them. I mean seriously what guy wants to turn on his phone and see a butterfly sitting on flowers? It's humiliating. So i guess what i want you all to do to fix the situation is just tell the guy who approved that idea to go [censored] himself.

Hi,

This is with reference to my mobile phone which I purchased on 17th May-09 (Samsung Star GT- S5233A, Serial number RW6S433945Z) from Meerut (Uttar Pradesh). This was my first and biggest mistake as the mobile store owner told me that it is the latest phone of Samsung and I should purchase it. Therefore, I invested my saving of 10,000 rupees in this phone.

On the very first day after purchasing when I inserted the SIM and tried to make the first call, instanty all the bars of the signal went off and the message comes NO NETWORK AVAILBLE. After restarting it twice or thrice I was able to make the call. I thought that this may be due to the problem with the SIM but I was wrong. Later I faced this issue on a regular basis and after discussing this matter with Airtel authorities ( As the serving Operator is AIRTEL) and testing the SIM in other mobile I came to know that this problem is due to my mobile ( SAMSUNG STAR).

I went to the store from where I purchased it, he assured me that every thing will be alright but not yet. After two days I received my phone but again the problem remains the same. After few weeks again the touch screen of my phone stopped working and then I again went to the service centre for the solution. This time they replaced the faulty screen and after one week I received my phone back from service centre. Since then my phone started working abnormally (example- The phone dials the numbers automatically, or keeps scrolling on by itself from time to time) and the signaling problem is still there from the first day.

This caused me to again visit the service centre in Meerut this month and told them the problem. The person there said to leave the mobile for few days for repair. TELL ME ONE THING HERE, DO I BUY ANOTHER PHONE FOR THE DURATION MY PHONE WILL BE IN THE SERVICE CENTRE FOR THE THIRD CONTINUOUS TIME. But now it’s really enough and I decided to replace the mobile with the new one after all I am suffering since last 6 months. Each time the Service centre response is very disappointing.

On 3- December-09 Sardaar ji, Mr. Kuldeep Singh (Service centre engineer) gave me the number of support from where I got the number of Mr. Ankur Garg ([protected]) Area Service Manager for the replacement. I called him and told him the issue he assured me that he will revert back with in 24 hours and asked me to send the serial number of the mobile via SMS. I send it and waited for the response but no response. I tried calling Ankur so many times but he dint picked up my phone (I think he stored my number by the name of PROBLEM).

I am losing my patience now. I called him every day, and sent him reminder SMSs 2 times, but of no avail. I called Ankur from my other number after 3 days on 6/12/09. This time he answered my phone but as soon as I told him my name his response was pathetic. I never expected such an answer from a person whose designation says "Manager". He was not ready even to listen to any thing and kept on repeating one line "he can't help me as it is Sunday". I think he forgot that he promised me a call back three days ago. His rude response was accompanied by him disconnecting the line in middle of our conversation.

Finally, as of today, I again called the support. There Mr. Manoj (Support Person) assured me that he will further escalate the issue and the senior person will call me back with in next 24 hours. When I asked him the number of next point of escalation he said that he can only provide me this mail ID.......NOTHING ELSE as the last escalation point for them is the Area Service Manager.

I would like to mention here that this is my most disappointing and worst experience with any company. I need the replacement for my mobile or give my money back and I will go to any extent for the same

**Never expected such Managers from such MNC**

REQUEST YOU TO TAKE IMMEDIATE ACTION ON THE SAME AND REVERT BACK ASAP.


<<WAITING FOR POSITIVE RESPONSE >>


Regards,
Vishal Sharma

MY NAME IS GIRISH ANAND.
MY ADDRESS IS D2A/91C,JANAKPURI ,NEWDELHI 110058
MY MOBILE NO.IS [protected]
I PURCHASED SAMSUNG FULLY AUTOMATIC WASHING MACHINE MODEL WA85TPL ON 14-4-08 FROM FAIRDEAL ELECTRONICS ,26A,K BLOCK RAJAPURI,NEWDELHI 110059.
FROM THE VERY FIRST DAY ,I AM FACING THE PROBLEM OF POOR WASHING OF CLOTHES.
I LODGED MANY COMPLAINTS REGARDING THIS PROBLEM.
EVERYTIME WHEN I LODGE A COMPLAINT ,COMPANY PERSON VISIT MY HOME REGARDING THIS MATTER ,BUT RESULT IS BIG ZERO.
I WASH APPROPRIATE LOAD OF CLOTHES,
I USE BEST QUALITY DETERGENTS-ARIEL OR SURF EXCELMATIC,
WATER FLOW IS PERFECT
WATER QUALITY IS PERFECT,
BUT WASING QUALITY IS VERY BAD
COMPANY SERVICE PERSONNEL OPENED THE MACHINE MANY TIMES TO CHECK WHETHER THE MACHINE TUB IS DIRTY OR NOT ,BUT IT IS ALWAYS FOUND TO BE CLEAN.
I FOLLOWED THE TROUBLE SHOOTING EVERY TIME AS ADVICED BY THE TECHNICAL DEPARTMENT.
BUT THAT IS OF NO USE.
BUT PROBLEM REMAINED THE SAME OF POOR WASH QUALITY.
18 MONTHS HAVE ALREADY GONE FROM YOUR SIDE TO RECTIFY THE PROBLEM,
REGARDS
GIRISH ANAND

respected sir/madam ,
i have samsung tv i got it 9 months back but from last 4 months i am facing a problem with lcd and spekers , i also complaint to service center and persons come to home but they cant soleve my problem . next time when i again complaint them , they says that they dont have components to solve my problem . please solve my this problem as soon as possible .
gaurav
[protected]
kangra
HP

Dear Sir,

I bought the above CDMA handset from reliance mobile store on No'2nd 2009 and it is not working properly from the day one. I found the following problems

1.Call getting disconncetd automatically during conversation
2.signal not rcvng properly
3.voice is breaking(off and on coming) during conversation.

I apprached their authorised service centre in chennai egmore(Tehno care) and they forwarded the mbile to bangalore and claim they changed the board.After this also i found the same problem and i had been directed as per the advice of customer care to approach their another service centre(Hi_Tech Solutions) and requesting for a replacement(new Mbile) on 12.12.09 and after a great drama they gave me the same mobile by doing some software installing on 24.11.09.Infact they promised me to give a new handest within 3 days but they did not.

In the mean time to retain the same no i had spent more than 500 to 600 rs to transfer my post paid no to have continous access.

The company officials are afraid to give replacement that too they know that it was purchased recently. that is why i want to lodge a complaint by harasseing the consumer and cheating them also with the penalty.

you may pls contact me in this no [protected]

I hope u shall do me a favor

Thanks and Regard

S.Aiyappan
Chennai-14
[protected]/28487631