Samsung India Complaints & Reviews

[protected]@planetmretail.com
Escalation regarding mobile delivery


Hi,

I am highly dispointed with service you are providing.

I had booked Samsung- 5603 (3G) mobile on 6th December and done full payment on same day. i wanted to gift it to my Brother on his b'day on 10th of December.

It was told to me that i will receive my mobile on 10th Dec. I could not get it. I was asked to revisit the shop on 11th Dec.
That day i could not gift it to my brother but promised him to get it on next day.

I revisted the shop for same on 11th dec at 6 P.M. but they asked me to revisit it on 9 P.M for same.
I had gone to shop for same again on 9 P.M but could not get my mobile delivery.

I wanted my delivery urgently, but Cashier, Shailesh, Vikhroli branch told me that Ganesh has gone for delivery but he could not contact to ganesh for same. Later he told that warehouse department got closed so delivery can not be happen for next two days, till 14 st Dec.

As it is going take another two days and I urgently wanted my mobile i called up Area Manager, Amit Dhuri on [protected]. But he told me the same reason. I asked for Zone manager's number to Amit but didn't give it to me.


This is extremely annonoying and frustrating that having done full payment for mobile before delivery, almost a week in advance, I am not able to get my mobile delivery, rather i am asked to wait for next two more days.
Eventually i could not gift the mobile to my brother till date though i promised for same.

Considering that PlanetM is a good store, we approached it for new mobile purchase, but i am highly disppoined by service and response you are providing.

This is really a bad experience for me from PlanetM and defainaly like to put in front of you in order to avoid such escalations from other customers.

I am expecting some strict action against all guilty people from PlanetM to avoid such irresponsible things.

Hoping for positive response ASAP.
Awaiting your answer on same.

Dispointed Customer,
Prashant K
[protected],[protected]

Dear Sir,
i had purchased a new CDMA hand set.
Since Day one its battery and display were giving problems. When I contacted the Samsung Service centre, they informed that the set is defective and needs to be replaced, but I will need to return the set to them and wait for 15-30 days for replacement. They were also not sure whether the replacement would or only the motherboard will be changed.
Since the set is in warranty, tyhey were not willing to talk to seniors for immediate replacement wherein they can request for new motherboard and do immediate replacement for same
I have spoken to samsung seniors for early replacement as it would not be possible to be without handset for such long time ans I anm working in sales for a PVt firm
Pls help in getting the matter resolved..
Regards

i hav sbmitted my samsung mobile at nagpur service centre of samsung fr s reason dat my battery ws drainin fast bt they told me dat d battery is fine n while returning my mobile it ws nt starting n they said dat there is a prob wid d mother board n they need to replace it(wich ws workin good wen i handed them my mobile).
n now its more than 13 days i cudnt get my mobile back n they r sayin dat it'll take another 5 days...

7th December 2009
To,
The Manager,
Customer Care,
Samsung
Mumbai

Dear Sirs,
Ref: Samsung SF 5100
Sub: Complaint against your Service Engineer
We, BHARGOVI, in our office, we are using the printer Samsung SF 5100 since last 4-5 years. Barely 3 months back, we had a problem with the printer and as per the telephonic complaint made to your telemarketing executives; your service Engineer Mr.Kailash attended the call. After the thorough inspection, he had a suggestion to change the part-Main Board and as per his invention we agreed to do so and changed the part and he charged sum of Rs.4,500/- for the same. From last week we are facing the same problem in our printer and complaint to your executives. But once again Mr. Kailash suggested, changing the part-main board without inspecting the machine, and we had the argument with him finally he said that, if we give permission to change the part, he can come with the part and repair the same. Our question is that, Is the original part of Samsung had any warranty of six months at least? How your executives deciding the problem sitting at your office premises? Funny thing is, we taken this matter with your executive Miss. Nimitha, she had sent your engineer Mr.Shinde repair the machine even without changing any parts. How is it possible?

Now at this point of time we felt that Main Board changed by Mr. Kailash before 3 months was not required & Rs. 4500/- I charged for the main board was not required as I think he is not capable of judging the problems in the machine. As when I call him he either never attends the phone nor reply’s. After appoint of time I felt to go to the consumer court and file a complaint but as a good citizen I felt not to go the court for this matter. So please look in to the matter seriously and enquire the same with your engineers who attended the matter & let us know.

At the same time, we complained the same matter to your call centre at Chennai & service center at mumbai; but all the call are in vein. They people holding the phone call for half an hour continuously and giving the assurance to call back in half an hour, but neither in three-four hours there is neither call back nor replies from their side.
This is for your information and proper enquiry.

Thanking you

Bhargovi


CC : hemant.[protected]@partner.samsung.com

I purchased Samsung 60" DLP TV in the year 2006; suddenly now on[protected] it stopped working; The TV cost me mearly about 2.60 lacs or more when I purchased, I have made severel complaints to samsung customer care number[protected] my complaint number is [protected]; So far even after one week they have not diognaised the fault in the TV; Lack of experienced service Engineers in Trichy for that TV and lack of sufficient stock of spare parts is the problem; For High end customers at least samsung should think of deputing proper experienced service engineers from chennai and supply spare parts; I am worried for having trusted samsung and I will think twice before buying any samsung product here after; I am of opinion that service is very poor in samsung

i had purchased the refrigerator in march 2009. the fridge makes humming sound and vibrates a lot. we complained to your service centre the person who came for service was not a tecnichian and it seemed he had just come formality sake... we have purchased it from harsha store belgaum.. the complaint from our side is not given any heed... hope u would help us in best waypossible...

I hardik Shah purchase 3 A/c. for my Readymade Garment showroom by your delare Shreeji sale ,Sabarmati, Ahmedabad.details as under:-

1. Modle no:- AS 18 ETAXTL
2. Ton :- 1.5. ton.
3. Sr, no,:- 1. I/U :- 287PZES300307
O/U:- 288PZES301941
2. I/U :- 287PZES503170
O/U:- 288PZES500870
3 I/U :- 287PZES300267
O/U:- 288PZES301655
4. Purchase Date:[protected].
5. Bill no.:488 to 500

After purchase of A/c. last 6 month i have 12 time on complen to your Ahmedabad service office for water licking problem in all 3 Ac.but still no body can solve this problem. we cannot get satisfied service for your side.Today I call your service hlpeline no.[protected] they can register my complen & give me complen no. [protected].
All the time whey i call your service officer thay can only register complen & give me complen no but still nobody solve this complen

Dear Sir/Madam,

I have purchased Mobile (SCH-S379) Sr No A[protected] on 12/08/2009, with in 1 month I realised that the handset mother board was faulty & I approached your service centre ( Micro services, Thane) . They confirmed me that I will get refund and ask me to submit the hanset. Which I have submitted on[protected], Till date I am doing continuous follow up but not getting a response from service centre. They are not even able to tell me the status.
Person contacted : Mr. Prashant -[protected] / Mr. Mahesh Shinde - [protected] / Laxman - [protected]
Kindly do the needful.
Regards
Swapnil Parab

I cant install any softwares or .jar files into my mobile gt-s3310, samsung.
Is it any other option to do this???????

I had purchased a Samsung Jet aka Samsung S8003, The company specification shows a stand by life of 422 hours.I use the mobile for just incoming calls, havnt used any heavy functions like bluetooth or wifi, and it give a battery life of just 15 hours.My recommendations to everyone PLEASE DONT BUY SAMSUNG JET.

I bought a lovely new Samsung Corby last month at E zone, Chennai. with in 2 weeks the LCD display got two horizontal lines in the middle of the screen.
somehow I found the service center at Mylapore and gave the phone for Service.
Since then I've been following up with for so many days and whenever I call they say new LCD screens for the mobile are yet to come.

God knows when will they come

NO RESPONSE EVEN IN WARRANTY PERIOD
Through this complaint i want to say that i have purchased a cellphone samsung S3500 dated 5-08-09 IMEI NO.[protected] from JOINT COMMUNICATION,CIVIL LINES,BAREILLY, one of the authorised service centre too. with in 3 months something has gone wrong with its display and i have given it to the very same service centre on[protected]work order no.282) as it is in the warranty period . he assured me to take the cell back after 8 days.now even after 31 days he has not repaired it and said that there is something wrong with this model and we are not getting parts and take it back after one month.before this period it is not possible to repair. he further said that this model is not good and many complaints are coming regarding this model. he was not responding in good manner and said that i cannot do anything and you can take the cell back.
now i want to know that if company cannot provide the service facility efficiently regarding a perticular model than why the company launched that model. Isn't it made a bad impression regarding the image of the company in the minds of the customers.neither the company nor the service center is taking this matter seriosly

hoping for your consideration and positive response.

with regards
Rahul Gupta

Dear Sir,
I have Purchased one Mobile set under the scheme of assure Rs.200 cash back voucher on dated 30.06.2009 from your The Mobile store limited Shop no 11 & 12 amarpali circle jaipur

I have won Rs.250 cash back offer in scratch card.The same was send to your noida office but till now there are no response.

I am continuatioly following up with your vaishali nagar shop no 11 & 12,There are not replying properly nor able to provided cash gift of Rs.250

Request you to please do the needful

With Regards
Allauddin Barbara

47 B Kali kothi scheme niwaru road Jhotwara Jaipur

Mo.[protected]

Invoice Number RJ/1491/00001/7202
imei number[protected]

I had purchased a Samsung fridge Model No. mentioned above on 02.08.08 from a dealer -Uniflame, New Guwahati. After about 10/11 Months, all the metal frames of the fridge showed signs of rusting. So the matter was taken up with Uniflame, who had referred the matter to Samsung. The people from Replacement Section visited and inspected the fridge and seeing the unusual rusting of the fridge agreed to replace the same. But 3/4 months have elapsed and they are yet to do so. Mr.P.K.Das (Mobile No.[protected]) who is replacement in charge repeatedly failed his promises. Please help for early redressal of my grievance.

Dear Sir,

I had already given the system for reparing on dt.21.08.09. at your authorised centre at Sector-8 noida. At that time they were telling me that it will be reparired within 4 to 5days. After 4 to 5 days they informed that the spare parts is not available. We will get back the new system or back the amount within 15 days. But after so many request no one can response.

So that i requst you to give my system ASAP i will very grateful to you and oblige.

An early action is highly appriciated.

I have no patience to wait for the same.

Pl. communicate my mobile no. [protected] or my e-mail id.

Thanks and regards

Urgent request


Dear sir / Madam


I lost my REMOTE FOR SAMSUNG HITRON 21" Television.


I request kindly let me know the Remote Code No or Model No.

If it is possible please let me have the catlogue for the same for confirmation to buy that remote.


Thanking you,

Shashikala Lawrence
Mysore
Karnataka

My Wife purchased one of your blu ray disk for my Birthday, The sales person assured her we would
be able to wathc netflixs on the machine. I opened the box that appears to me a wireless system
and after reading the manual i discovered that I either would have to use a lan line or purchase
another device to operate this system, very misleading in my oppion. Secondly I discovered that
I had to get a new download into it before I could even set it up. The Idea to market a machine
with problems that are more than 5 minutes from box to operatioal are just baffeling .I respect the
fact that it has so much to offer but I believe this is out of control for a company of this stature. I wiill
have to take it back and be very disappointed in your management and quality control. What were you
thinking. Most people do not have the patience for this. This Item was purchased from Best Buy in
West Palm Beach Florida. I own 2 Samsung TVs and If this is the new Samsung I will not perticipate
in the future of this company in any media or capital. Thank's for your time, Jerry Long[protected]

Dear sir,

I have purchased samsung mobile U600 from your authorised dealerHot SPots Retails Pvt Ltd ,Shop No 4, pocket -H Dilshad Garden Delhi ,vide BOOk No 54 , s.no .2665 Dated 10/9/08 .with in Warranty period suddenly one morning on handset becomes dead .
next day I went to service center ie CARIANO TELECOM PVT LTD Communication for service. thy took my mobile and told me to change the DISPLAY SCREEN . then after complete one month and five days ie on[protected] they returned it.On[protected] again it becomes dead AS NUMBER DISPLAY NOT WORKING . Again I went to CARIANO TELECOM PVT LTD . this time they told me about the problem that Now you have change the number display of Handet and about the replacement. as per my experience Samsung moblie are not good not as per expectation of Indian people .and the service center are worst as they have no good staff ,to rectifed the moblie problem , always refuse to deliver it by saying " Your mobile replacement is not sanctioned by company" Now i am thinking that i have invested 10350/- as dead investment.
so, here i request you to look in this matterand do the needful.

work order no.fsc-533/09 on date6/11/09 , the camcorder model-vp-d361i/xtl ,serial no.-a6ga6vkl5p1779w costing 20000 is given for repairing at surat,samsung service plaza,g-18,shakuntal complex,nr.gujarat gas circle,adajan road,surat-395009,phone[protected],[protected]. still i m waiting for the eminent staff 's willing to give me back after more than one month.
whenever i call for my cam no one is replieing properly.
the replies are like....................
1.your cam is in ahmedabad for repairing.
2.your cam is dispatched to delhi instead of surat by mistake.
3.your cam is repaired already we kept it with us to check.
4.i dont know about cam i m not responsible person here.
5. the person who takes care about cam is gone to vapi.
6.once again the person who takes care about cam is gone to vapi.
7.twice again the person who takes care about cam is gone to vapi.
8.thrice again the person who takes care about cam is gone to vapi.
9.everytime the person who takes care about cam is gone to vapi.

so , i dont know that the customer care is in surat or vapi

please anybody help me to get my cam back to me........may be god only can or god may cant too..............

my contact no.-[protected].

dear sir/ mam,

i had a purchase a handycam of samsung to gift one doctor, as it got problem within three four months but doctor got it repaired himself then still there were a problem so he given me for correction, i given the handycam on the name of dr.r.r.modi's name on 6/11/09 with work order no.fsc-553/09 with assurance of one week time to get it solved. but still i had not got my handycam an even they not respond properly to my phone though one month is passed i dont know the status of my handycam...........................