Samsung India Complaints & Reviews

I had purchased one no. LCD TV of samsung make 22B650T6 from m/s ADHISHWAR,banashankari,Bangalore-85, wide Tax invoice no. 45434 on dated 28-07-09.

After the delivery, delivery boy just installed on table and told for all settings the samsung company engineer's will be visiting in couple of days. But, even after 15 days no one is turned up and for the same we are approached the m/s Adhishwar for the same. The sales personals of that outlet has provided the mobile no. [protected] named mr. venkatesh , who is representing all samsung products problems co-ordination.

when we communicated the same problem to him, immediately he has assured and confirmed over phone that he has arranged the engineer from the samsung company to visit our place . After, two-three days, one engineer came in a very high profile and started look into the tv as a movie director from all angles with show off and tried to convey us their is no problem in TV , it is only signal problem and just pushed off. In fact, the new TV showing too bright pictures and it is just not possible to set the tv for the normal vision qualities at all. And ghost type of picture quaity in close up shots.

We have contacted the Airtel digital Tv and they given very clear demo of their signal qualities and proved that the problem is in TV but not in signal.

Again, we are behind of Mr. venkatesh and next 10 days he has assure to do the needfull. 11th day when we called on him on his mobile outrately he has told that, he has resigned from the job and no more with samsung and we should contact only the samsung customer call centre.

In my busy schedule of work, I personaly called up the SAMSUNG's customer care and complained about the poblem on 30th september 2009. For the same they have provided the complaint no. [protected] . Even after one week no one is turned off to our place and the days were passing without watching the tv, I had enquired about the same on 6th October they have apologised for the delay and assured to send a person in a day or two. The engineer from the local centre is visited on 8th october 2009 and he has communicated and told us one of the part is not functioning and hence the TV is not performing properly.

Immediately, when we spoke to his superior Mr. Gopal(always he is extremely busy to get on mobile) of his mobile no.[protected] and appraised about the same. Why we should suffer for the company fault, after difficultily bought the TV by selling the good condition Old tv to upgrade this new led tv and it has become disaster. For that he has conveyed that , he will try to replace the tv by trying to communicate to his superiors.

When he has not come back to us for next one week even after repeated mobile reminders , 14th October when we contacted, he has uttered to not to follow up by telling ,his superiors are not permitted to replace the same since it is already 3 months over, it could have done within one month only. Also, the faulty part is not in stock and we have to wait till it come for that he can't give any commitment. For the more than this, we can go ahead to do whatever we want.

Immediately on 15th october we have contacted again the customer care and asked about the same, they are directed us to contact the same Mr. Gopal to sort out the issue.

Now with all these pillar to post run-around and agony I am undergoing after purchasing the Product , 1) why I should suffer for the no mistake / fault from my end.
2) why I should accept the defective product.
3) Being a multinational company, it don't any botheration about a genuine customer.

I request your kindselves to intervene in this juncture and provide the moral support and justice to a ginuine suffering customer in this case by directing m/s samsung to replace the same with a good product immediately. With this purchase, realy I am celeberating this deepavali with not so happily.

thanks and regards,

Raju sk.

Hi,

I had bought a new Samsung refrigerator on 15th August 2009. The fridge had a continuous noise problem from the very day it got installed in our home. We had immediately lodged a complain (samsung complain no. [protected]) and asked the engineer to come over. The engineer did come and said that the noise was due to some non alignment of a pipe and so he tied this pipe with a petty thread and left. The noise re-appeared within 7 days and we again lodged a complain. this process is going on for the last 2 months and we are not getting any positive help from Samsung Customer Service. The same engineer is sent to us over and over again and he keeps telling us that Samsung refrigerators make noise. I wonder how a world wide renowned company keep such authorized associates who defame the company in front of their customers and do not fix the problem.

I would request some help if possible to get this issue fixed.

I puchased SAMSUNG mobile phone SGH-L700VS SINS from companys dealer M/s Mattas Mobile World 20 Chakrata Road Dehra Dun (UK) India on 10.08.09. From day one mobile phone was not working properly. Call drop ,Loss of signals, Hanging , Discoonection , one way voice etc were amongst many problem.I complained to the dealer but he was not cooperative. But on my inssistance he advised me to contact Samsung Service Center R.K. Mobile Services 67 A New Connaught Place Dehra Dun (UK) INDIA. Manager of srevice center adviced me to check my mobile phone using it with other network and testing my Sim with other mobile phone.After testing it was found that problem was with my mibile phone set.Manager worked on my mobile phone set for 20 min and returned it to me saying that set is now OK.But set is not OK and having the same problems.I request to company to get my mobile phone corrected otherwise moving to consumer court may be my last resort. Dr. Devendra Bhasin 76/111 Rajpur Road Dehra Dun (UK) India.

Dear Sir/Madam

I have purchased c-5212 dul sim SAMSUNG mobile on 11th Aug'2009 month back. While calling to someone the voice quality was not good in it. So, I had taken it to Samsung service center on 15th Sep'2009, address is as under:

Electro Serve Centre, B-27, Moti Nagar, Delhi-110015

They had re-loaded some software in it to correct the voice clearity. But after that the mobile does not work at all. It was hanged on first screen. They told me that there is a problem in motherboard. Whereas it was working fine before I had taken it to service center. I had given my mobile to service center in working condition, so they have sent the mobile to Samsung Head Office at Okhla & told me that you will be given a new mobile or if it is not available in stock the payment will be refunded. They have given me a paper with work order No. WA[protected] dtd. 15th Sep'2009, & also written TR Payment Refund on it.

One month has passed, But their is still no response from their side, when i call to customer care they always says that the part is not available now, whereas they have to replace my handset.

IMEI No. [protected]
Sl No. RW4S765332W
work order No. WA[protected]


Hope to hear from you soon.

Regards,
Praveen Gupta
C-19, Fateh Nagar,
Jail Road, New Delhi-110018
INDIA

I have purchased Samsung pixon m8800 in may09. Initially it was working very well and the cam 8.0 MP was excellent. but now it started giving problems.the major problem is with touch screen. touch screen is just not responding it is freezed. it is happening quite regulary. I dont know how to deal with this problem. I dint expect this to be happen with a product of Samsung brand. This is defenetly a bad example for such brand.

I puchased Washing Machine 90VPM on 10.10.09.The Washing Machine Packing was opened on the same day by the Samsung Technician and the back pannel cover was found damaged.The defect report was made by the Technician .

I made complain to the Dealer as well as to Samsung India but nothing positive has been done till date.The company has neither repaired nor replaced the defective washing machine after five days.Also there is no co-ordination between the service engineers.Every time I have to tell the full story.

If the company is providingb this type of poor services in Mumbai what will be the fate of the samsung product in the rural area.

I wish somebody from samsung will take care to improve the after sales service.

I bought a Samsung disk from your dealer about three years back with a warranty of 5 years.
The details of disk is: capacity-80 GB, and number is SP0802N, P/N 0821J1FXB09143

This is to inform you that this disk has developed defects, the details of defects are as follows:

1. The hard disk is not working, neither its reading nor writing, It happened all of a sudden and I could not get the backup too.
2. The plastic on its back mounting the cable connector is made from the material of a very low grade quality that it is cracked by it self, although this defect is not responsible for its read and write defect.

I am submitting this complaint with the sealed hard disk to you for replacement, as its warranty expires in Nov. 2009. Therefore I shall request you to please replace the hard disk

refused replacement by meerut service center

Dealer said he has about a half doz hard disk but SAMSUNG is so Bad that they don't replace

hi my name is sumin. bought a samsung star and please tell me how to install application to it???
please replay...

dear sir

sum sang mobile buy 4 months ago this working prob. then i go to sum sang service center he told mic problem so he tall me u take me ur phone i m retain ur phone 15 day after
so i do it
i m goes after a 15 days after then he says 1 week i goes after a 1 week he says 1 week more
i say ooki
1 months 1days after then retain my phone
i will come on in my house then recharge and...

i am soory to say that samsung service centers are not giveing proper sevice nither responce, i gave complant regarding my washing machine (above mention model) on[protected], my complent no:[protected], technical person came next day and inspeced the machine and found timer was not working, he said he will back next day make my machine in working condation, after calling many times no responce. please look in this matter and see my machine work's properly.
thanking you
h.srinivas

I am a employee of Alaska exports in kasna g.noida, company purchased a samsung air conditioner model bio sleeplus on 13.05.09 against bill no.[protected], befor one month this Air conditioner is not working in garranty period. then i wrote a complaint to croma center on this number[protected]. but till date not repair my air conditioner so i am still suffering from this problem. no any response from croma center,

I think croma in not completly awair what is a customer service.

I have purchased Samsung GT B 7320 Windows 6.1 mobile. My complaint is that any windows application or software is not installing on my device. I would like to know reason for this and the way with which I can install windows applications on my mobile

I,Shashikant verma(mobile nos [protected]),have submitted my mobile phone at AAYUSHI ELECTRONICS at Indore(phone no[protected],on 17th july 2009,as its joystick was broken.My cell phone was in warranty period.After one month that service centre was closed.They told me to collect my cellphone from their new servive centre,named as "STAR MOBILE SERVICES,YASHWANT PLAZA ,INDORE"(Phone nos[protected] , email id: [protected]@gmail.com).I went there for more than 20 times go get my cellphone,but everytime they made execuses.I am helpless.it is nearly two and half months.
Sir i request you to please help me out and suggest what i should do?

date:09/10/2009
place:INDORE(MP)

Date - 12/10/2009

I have purchase a samsung I450 on 22/10/2008 from Aligarh (U.P).
i am facing a problem for my slide. it is not working from about 6 months iwent to my nearest service centre they said to me that "we will order it you can take it after 1 weekon the same day".
then i went after 1 weak then they says the same. then i went again and again and got the same answer.
Now i am exauhsted to go to the service centre.

Hope that u will give good response. if don't then i will not purchase any product of samsung in future.

Atul kumar singh
contact no. [protected]
Handset - samsung sgh i450
IMIE no.359081/01/255216/9

i am using samsung star phone but there is one complain that there is only 500 messages can be saved in mobile which is very very short memory and message memory can not be shared with memory card so i think please make some software or something for that to enahance the message memory ....it is really very much nedded ,,,my many firnds are thinking to buy samsung star but they r not buying because of messeage memory problem ....

SIR, I HAVE PURCHASED A SAMSUNG S3500 PHONE ONE MONTH AGO, MY PROBLEM IS WHEN I RECEIVE A MESSAGE I WANT REPLY TO THIS. PRESS ON REPLY OPTION IT SHOW MEMORY FULL. WHY IT SHOWS LIKE THAT..I CAN TYPE ANT SEND NEW TEXT MESSAGES BUT REPLY TO ANY EXISTED MESSAGE NOT POSSIBLE. ANOTHER PROBLEM IS IT AUTOMATICALLY SWITCH OFF AND AGAIN IT'LL ON WHILE I CONNECT THE DATA CABLE TO IT. PLEASE GUIDE ME HOW CAN I RECTIFY THIS PROBLEM..

DEAR SIR,

REGARDING MY COMPALIN TICKET NO. :[protected] DTD. 03/10/2009 I WOULD LIKE TO BRING UNDER YOUR NOTICE THAT TILL DATE I HAVE NOT GETTING SUPPORT FROM SAMSUNG.

PL...HELP ME......PL. HELP ME....... I AM SO AFFRIED...FROM LAST 1 MONTH.....PL. SIR.....HELP ME....NOW I AM ALSO AFFRIED TO PURCHASE OF SAMSUNG PRODUCT.

MY COMPLAIN AS ON[protected] AS UNDER................

i had been purchase samsung printer model no. 6322DN in april 2009. Now i need to purchase a new drum. so i am trying to contact yr. sales team (At. Ahmedabad Region-Gujarat)from last 30 to 40 days, but no budys take bother to satisfied my need of purchase drum. i contact mr. shrinivash (Ahmedabad Office) on the dtd. of[protected] he said me to as soon as possible to try early. but now last two days he can't received my call. i also complain at yr. call center with technical department on dtd.[protected] &[protected]. But no result to till date.

with painfully i am requesting to you to help me out. Because of non availability of drum, my business is suffered.

Pl. help me as soon as possible. i am waiting for your positive reply.

Thanking you,

Himanshu Patel
3, Laxmivilash Shopping Center, Opp. Gorwa I.T.I., Vadodara - 390 0016.
Gujarat, India.

Ph. [protected]

I would like to bring the following facts in your knowledge which are highly unacceptable for the so called big and reputed Electronics Consumer products company.
This is not only my experience what I observed during the span of this period from the other affected customer of sumsung products.
No company run the business for long run on the advertisement basis and throwing the product in the marked without any back up and support services, being electronics engineer and knowledge of this field I am dead sure you will definitely suffer for these lapses.

Series of sequences of suffering.
1.Mentioned Mobile set SGH J 210 was purchased one year back from now
2.After two month set developed problem , but service not rendered by your service centre Dwarka for which complaints was lodged to you and your customer care.
3.After six month set again developed problem of joystic malfunctioning, and with the suggestion of your customer care , set was given for repair at District Centre Janak Puri New Delhi on 2nd Aug 2009.
4.Last 68 days I had been lodging many complaints with your customer service centre ,customer care and other relating departments.
5. Yesterday, when I en-quired about the status of set, service centre Mr Neeraj ([protected]) told set has been repaired , I went for the collection of set but shape and condition of set was worsened and as if set was mishandled and not repaired set was without joystick knob secondly camera not working where as this problem was not there at all.
set still lying with you i don't know when it will be repair in perfect condition.
set was full of scratches and not assembled properly even from one side set was not closing.
It clearly shows that there is no service back up without any quality control checks (means without ISO certified service).
I will not accept the the set in such a condition.
I am govt official and do not compel me to use my designation to open up your Pandora, hence this is my sincere advise to get your system in line and get my set in perfect working condition or else replace the set ( but not in BAD SHAPE)
Yours well wisher
H R Yadav

Refer my previous complaints [protected] & [protected] and previous mail attached for your reference.

Dear Hans Raj

Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your
interest/valuable_feedback. Please find hereafter, ourresponse. Your
Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

[protected][protected][protected][protected]
We apologize for having suchinconvenience with our product.

We are forwarding the case to the concern department.
You will be contacted accordingly.

For assistancecontact Samsung Customer Care.

[protected]prefix your citySTD code)
[protected] (Toll free No. from Bsnl / Mtnl landline)

Thanking you and assuring best services always.

[protected][protected][protected][protected]

You are receiving this e-mail because you have previously made an
enquiry about Samsung India through our Web-sites.
Please do not reply to this mail as it is an automated email and cannot
be responded to.
If you wish to send feedback or queries to Samsung_Electronics, please
send a new e-mail orcontact us at: Samsung India Electronics Pvt. Ltd

Customer Contact Center Call Toll Free :[protected]From MTNL/BSNL)
Call Reliance No :[protected]please prefix std code)
Home Page : http://www.samsung.com/in
Best Regards,






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DENIAL OF SERVICE ( UNDER WARRANTY PERIOD ) SAMSUNG MOBILE SGH-J 210
I would like to divert your attention towards service, either not rendered or denied by your service centre at Dwarka Mahavir Enclave ( near sector 1 )
I had purchased the Mobile Set Make Samsung model no SGH J 210 On 24.08.2009 through Hot spot shop in Dwarka. As per the bill and told by the shopkeer that warranty cover for one year .
On 22 Mar 09, my set was gone fault ( set key function was malfuctioning). i approached to your service centre after a long waiting my set was opened and i was told that moisture has gone in it and it does not cover the warranty I need to pay for the repair the set where as i didnot notice any moisture on the PCB only some dust like accumulation spot was there. They asked heavy amount to replace the Board approx Rs 1000/-.
I am dead sure my set was not ingressed with moisture and I tried to contact your costumer care but i did not get the positive response from his end, but i do not want to blame the customer becouse he is at distant end and not aware of the things.
But your service centre is definitely playing with the customer and try to grab the money from customer by illegal method.This is as good as denial of service under warranty.
i asked him to close the set and give to me, after closing the set , mobile was not getting switched on.This fault was created by your service centre.
Secondly , same story he was conveyed to one more customer and dozzing like any thing, this i had noticed.
Lator on for confirmation i went to local repairing shop ,he opened up the set and noticed only dust accumulation was there on the PCB track by the side of roller switch, he just cleaned and took only Rs 40/- and my set was functional totally within 5 minutes.
Now you can judge yourself how customer being deceived by your service centre.
I would expect a stern action from your end otherwise i would mail to Hidustan times and other media and even may project to consumer Redressel forum.
May I expect a quick response as I could not project this matter to you timely as i was out of station.

Hans Raj Yadav
[protected]/

　

i have bought a 250gb hard disk of this company (model no. ST3250318AS, part no. 9SL131-301, and def-serial no. 6VM4D3ZL) from Kolkata( name of the shop is Shaboo Computer Pvt. Ltd.) in 10th September’2009 and they told me that it has a warranty period of 5 years, but after 7days it stop working properly and i contacted at the service centre of seagate ( which is in 12,lower Rowdon Street, Kolkata-16, Excell Front Line) and they told me that it will take around 7 days roughly. Along with it they gave me an acknowledgment of receiving the hard disc from me and i also get a sms about the same which has a call id. But till date they do not replace my hard disc. They told that recent the stock not available.
I have been facing lots of trouble due to their indiffrent and rude attitude and deeply hurted by the kind of pranks they are playing on me.
I Hope to get the due help from the consumer forum,
Waiting for your reply eagerly,
Abhijit Dutta
Service Person

My Samsung CDMA handset SCH-S259 had a blank white display problem.
I took it to the Samsung Mobile Service Centre in Mumbai at Lalbaug area at following address
(Master Care Services,Shop no.6,Anandji Laddha bldg,lalbaug,Mumbai-400012).
The technician opened the handset in front of me and check it and told me that it had display problem and needs to be kept at the service centre for 15 days.Later after 10 days I got a call from the service centre that there is a board problem and it cannot be replaced as there is a water logging problem.But I know that there is no such problem because the handset was kept in box for last 4 months when it was in a working condition.Also the handset battery sticker also doesnt indicate any water logging problem.
When I called Samsung Mobile Customer care they told me visit some other samsung service centre(Does that mean that they themselves don't trust their own service centre? ).

My phone's warranty is going to expire on November 3rd 2009.Please help me in this case.

Samsung Handset No :- SCH-S259
s/n :- 0F62186C
Date of Purchase :- 03-Nov-2008

My Address :-3/28,Vimawala House,Jijibhai Lane,Lalbaug,Mumbai-400012

Cell No:- [protected]/ [protected]