Samsung India Complaints & Reviews

I had purchased 290 ltrs double door samsung reftrigerator with model no. SRA 29 EMB from Digital world Gajuwaka, Visakhapatnam on 17.9.2003. The problem started with defrost and a complaint was registered with samsung on 26.8.08. The samsung authorised service Engineer from Innovative Electronics, Visakhapatnam has attended to the complaint and noticed that the defrost timer DT-100 seris of make 'MALLORY' is not a genuine part and found defective. The defrost timer was replaced on 12/9/08 against a payment of Rs. 281/- and it was kept under observation. After this, again the fridge gave problem of improper cooling in the month of March 2009. This time the same service Engineer has found the fan motor is burn't and replaced the motor at the cost of Rs. 1084/- after a gap of one month.

Now the fridge again having the problem of insufficient cooling and the Service Engineer has attended and ran away without identifying the problem. Ultimately I got it checked with a private person which revealed that the fan motor which was replaced in March 2009 has again burnt. It is quite evident that the samsung fridge is supplied with duplicate parts (parts are mostly replaced at the dealers show room) and the Service Engineers are replacing them with used parts and run their business at the cost of the customers.
I may be replaced with a new and genuine refrigerator directly from the samsung company.

We have a Samsung Tornado (Code No. DC6801534A (Rev.3) 5.8 kgs.While using it yesterday (7/9/09),one of my clothes got torn. The reason for that I discovered later was that, the compartment where the detergent is put, had got detached from its original location and must have got mixed with the clothes during the entire cleaning and drying process. This reflects very badly on a company as reputed as Samsung as I'd never thought that I'll lose one my costly clothes in this manner. I hope the company looks into this grievance of mine and improves their products in the near future.

Amitesh,Harihar (Karnataka)

16thoct, I Purchase a Samsung lleaptop model no R-420From skope computer at nehru palace in delhi Thera is a offer of Rebook kit offer on Samsung notebook pc.But after 22 days i did"nt receive the reebok kit after purchasing the computer.so I am very sad about this type of behave. Iam a jounalist and i know about rules and law. so you need a Action against the skope samsung dealer.
if you did"nt take the action of this matter against the dealer. I will take Action Against samsun and a dealer in consumer court. so pls i requested to you take good action on this matter and i receive my reebok kit offer soon as possible
Thanks
Naveen Raghav s% Sudarshan Raghav
ADDRESS: W.no11.Mohalla Thakur Wara
V.P.O Sohna ,Disstrict Gurgaon, Haryana
CONTACT [protected]/ [protected]
[protected]/[protected]
Email : [protected]@gmail.com

sir, i have given my samsung star for just for scan the virus and it just 3 months old pice
and in service centre people said that there is some problem in ur mother board and u have to
leave it for 10 days and after 10 days they are saying that it will take one or two days more..
and i feel they are bhaving like unprfesnal and im un satified i wan my product normal condition...
so please do some thing................

dhananjay..

I have got samsung Omnia (I 900) smart phone.

This phone is not usable at all without its stylus(Stick), and samsung is giving only one stylus with each other(other companies like HTC are giving 2 with phone).

I have lost the stylus and I wanted to buy a new stylus for this mobile. I have gone to almost every samsung customer care in ahmedabad but no result. They told you call us and when it will be avaible we will inform you.

I am calling them since 2 months and not result!!!

I have also logged a complain against customer care in the samsung, and they are telling each time that I will get any response for complain in 24 hours but its almost one month and they are not giving any satisfactory answer.

They gave me number of Area manager of samsung(MR Sandip Patil), but that man is not picking up his calls at us...

Please do the needful.

respected sir ,

i purchase samsung s3500 past 3.5 months its battery complaint battery back up 5 hrs only , so i went to tecno care in t neger , he take down my mobile for testing after two days he says battery complaint then he says no stock . i went to service lot of times no respons , i make a call to manager Mr venketsh he also no response . then i make a call to gopi krishnanhe cant attn the call, iam having company so i facing lot so problems due cant attn costumer calls , plz make me as so soon as possible.

thank you,

my mobile no [protected]

we bought an split ac in month of april 2009. on 19th september the ac stooped cooling so we made a complain on toll free BP NO-[protected] on 20th sept. they took the ac to service centre and returned after 10 days. the indoor plastic body was returned in scratchy conditon so we again contacted to toll free and complained regarding that . then i received a call from patna service centre and a person MR. SHEKHAR MB NO-[protected] assured me that the outer body will be changed but till now it has not been done we are repeatedly calling to toll free as well as MR SHEKHAR AND PATNA office but they are not responding. today also we called up to service centre in patna to talk manager but they are making excuses that manager is not in town and MR SHEKHAR is not coming on phone. so now we have no choice so we want consumer forum to justify with us.

This is to inform you that my fridge(modle # SRL 629EV, bottom freezer) which is purachsed on[protected] is not working from ,9th october2009, and I informed the service center in kochi, kerala. They send the people and took the fridge to the service centre and replaced few componentslike(DA 41-00099C, DA32_ 1010ST,DA32-10109R) and brought it back on on 5th novermbers.And I got the bill of Rs 2280.But same problem is still there.ie when the temperature is set and the compressor will get cut off but it won't restartand the temperature goes down.My fridge was in the service center for almost a month.please do the needful thanking you,
Rekha george
Riviera retreat
kochi
kerala
phone no:[protected]

Dear Sir,

I would like to bring to your notice that the poor state of after sales service of your dealer network extend to the customers. I purchased one Samsung Mobile & with in the warranty period it started giving trouble.

I have given my mobile two time for repairing at Vaishnavi Service Station ,Mayur Vihar-Phase-1,New Delhi (Job Card No-182-Date[protected] but they have not able to identify the problem . I have already pass 25 days but same problem not been solved.

I have done two time complaint in Samsung customer service (Ref No-[protected][protected] second time) but nobody solve the problem.

Tomorrow I am going again above service station for same problem. Kindly help

Thanks
Chatur Singh
[protected]
Mobile Invoice No-39
Date[protected]
Model No-J700

Hi, I received a meesage saying "You have won (Two Hundred & Fifty Thousand Pounds) in 2009 Samsung mobile draw contact Mr John Tel: [protected]. Email:[protected]@live.com"
I wanted to confirm whether this is fake or not? I have searched for ny contest of this kind but havn't got ny satisfactory results.
Help me understanding this.

Thank you in advance.

Sujata

i bought a samsung s8003 (JET) on 19th of august 2009 with a care pack worth Rs. 1500 for future mishap . unfortunately i had a problem in the handset , so i gave it for repair , but nobody is paying attention towards it . it has now been a month without a response from them . i gave it for repair on the 5th of october 2009 and haven`t recieved it till now . whenever i call up to enquire about the handset they just postpone the delivery to some other day . i`m facing a lot of problem due to that and i please request you to take a quick action against the HOTSPOT MOBILE STORE located in the SOM DUTT PLAZA , NAVEEN MARKET , KANPUR . i`ll be eagerly waiting for your response . my contact number is [protected] .

Dear sir,
1. I had purchased a Samsung SGHM-200 mobile from The Mobile Store, Chanchal Chouraha, Bairagarh Bhopal on 14 jul 2009. I had won Rs 250/- cash back through sratch card offer. I had forwarded gift claim form no 266478 duly filled in all respect to The Spectra Mind Mktg Pvt Ltd. D-160 LGF, Sector -26, Noida 201301. on 16 Jul 09 vide our letter no VRD/01/09 dated 16 Jul 09 through registered post. A reminder was issued to them vide our letter no VRD/01/09 dated 04 Sep 09.

2. Recently I had received a SMS from SMPL on 29 Oct 09 that free gift has been dispatched through TIRUPATI COURIAR, the docket no is 25230. But the same has not been received so far.

3. Pl expedite.

V R Dubey

I had ealier reported complaint about bad service by Samsung Service centre at Lalbaug (Mumbai) for my Samsung SCH-S259 handset as written below.Later I got a call for Samsung Service Manager for Mumbai Region Mr.Shoaib Shaikh. He took all details from me and later promised that he will get back to me in 2 days or and he requested to me that incase he forgot he will get back to me.As expected after 2 days I had to call him for the status, but he replied that he has escalated the case to his seniors and will get back to me as he gets a revert from them.But as usual he didnt reverted , and I called him again.The same continued for around 15-20 days that he always said that he will call back, but apart from the first call he never called me back.
The last call was around 10 days back and he said that as a customer I have to bare half cost for main board replacement, but I refused as the handset was in warranty .Later he again said that he will call back,but till date he hasn't and I can bet that he must have forgotten about he.Such is the service by Samsung Mobile.

Samsung Handset No :- SCH-S259
s/n :- 0F62186C
Date of Purchase :- 03-Nov-2008

My Address :-3/28,Vimawala House,Jijibhai Lane,Lalbaug,Mumbai-400012

Cell No:- [protected]/ [protected]
[protected][protected][protected]

Samsung Service Centre Bad Service:-
My Samsung CDMA handset SCH-S259 had a blank white display problem.
I took it to the Samsung Mobile Service Centre in Mumbai at Lalbaug area at following address
(Master Care Services,Shop no.6,Anandji Laddha bldg,lalbaug,Mumbai-400012).
The technician opened the handset in front of me and check it and told me that it had display problem and needs to be kept at the service centre for 15 days.Later after 10 days I got a call from the service centre that there is a board problem and it cannot be replaced as there is a water logging problem.But I know that there is no such problem because the handset was kept in box for last 4 months when it was in a working condition.Also the handset battery sticker also doesnt indicate any water logging problem.
When I called Samsung Mobile Customer care they told me visit some other samsung service centre(Does that mean that they themselves don't trust their own service centre? ).

sir, I purchased a mobile (samsung mobile 1100 T) from mobile store, sion (mumbai) in the month of july 2009 and on its purchsing i got a scratch card with the mobile .when i scratched the card, Reebok T-shirt was printed on it..then on 18 jul 09, i posted the scratch card along with the zerox of original bill of the mobile..my form number is 254541.approx 10 days back i recieved your message that i will get the gift within 4 working days but till date i have not recieved it..my dockete no. is 26036..please do the needfull.

I purchased a 32" LCD TV from Samsung Plaza (Electro Mart Stores Pvt Ltd) at Noida sector-18 market on 24th October. They had offered a free DVD player along with the TV. However, they have not provided the DVD player till now stating that stocks are not available. Each time i call them up, they give the same excuse. I called up Samsung customer care as well, but they had the same answers. It seems that Samsung has found an ingenious way to sell their products by duping customers. Now I feel sad as to why i bought this product.

max-ds530 samsung dvd prchased from bahrin not working,puchased before 2 year, i sent it for rectification before custemer service centre ernakulam but not rectified there.please arrange necessary arrangements .
details;- itbx600138d,part code AH41-00479A,IC NO.SMD LS1ZIVATM-5M,BO T 0412, PH.[protected]

Dear Sir/Madam,

I had purchased a new Samsung Monitor in July 2008 and have been having problems with lines on screen and constant flickering which is hurtful to my eyes. I registered a complaint with Samsung Customer care, Bangalore in June 2009 when the warranty was still valid. Samsung sent their technician who came & checked the same and said that there was nothing wrong while his assistant admitted there was a flicker on the screen. In pursuing the matter with Mr; Ramkumar, (Mobile [protected])Branch Manager, Samsung Monitor division, Bangalore he asked that the monitor be taken to his Service Centre. the same was handed over and returned after 4 days in the same condition,again insisting that there was nothing wrong. Remarks that I was not satisfied and the monitor was returned in the same condition were made on Samsung Customer Job sheet. I see now they just stalled for time till the warranty expired in July 2009. Now the condition of the monitor screen has deteriorated so much that it is damaging to my eyesight and I am a Senior Citizen, 70 years old.The whole monitor screen flickers constantly with lines on both sides of the screen

Repeated calls to Mr. Ramkumar and Team Leader Naveen Kumar Mobile [protected] proved to no avail.The technician sent is Mr. Viswaradhya Mobille [protected]. I am asked to re-register my complaint. I now wish to proceed legally thro the Consumer Forum, and claim damages to my eyesight and hours and days wasted in getting Samsung to redress my complaint.

Ian Robson,
10 Park Avenue, Kalyanagar P.O.,
Bangalor 560 043.
(R[protected]M) 91- [protected]

Hi,

I am Ravi Kant Sharma from Delhi, current pulling my hair because of this useless so-called electronics company SAMSUNG.

I have problem with my Samsung LCD Monitor (Model 943NWX). Its showing everything Reddish-Pink colored. I logged a complaint and the monitor was checked by the technician after 10 days. He said there is some problem in graphic card of the monitor (?!?!) and it needs to be replaced. He gave me 4 days of time for the spare part to be replaced. But now it has been more than 45 days and there is no revert from customer care/technician despite of multiple calls and emails to customer care.

On calling customer care, I was told every time that a call back has been arranged, but nobody contacted me yet. I tried tracking the issue through customer care portal as well, but there was and still a problem: after logging-in nothing is displayed, at the left bottom I see javascript error which I reported it in the same email. Not action has been taken on it yet. The customer care replied me with:
"Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or [protected]toll free)." THAT'S IT. They have done nothing but forward me this auto generated sympathetic email every time. No grievances department contact details are available on SAMSUNG website, and I think it will never be because of their unfair policies.

I had purchased the following mobile from the Planet M shop at Muvattupuzha (Ernakulam District Kerala) Name of the mobile: Samsung SGH_J150HSBINS code no:354283/02/104521/8 on 26/12/2008 receipt no: 2057 of Plannet M at Muvattupuzha.The warranty period is one year and it is extended to 2 years more .On 02/11/2009 my mobile is no having no sound hence I approached to the staff at Muvattupuzha Planet M shop (one Mr Ratheesh Krishnan )refused blindly the mobile and he even refused to give me the address of the mobile service centre too. after heated arguements he accepted it for repairs and he even refused to give me the receipt for the accep[tance of the mobile. This is not fare on the part of such a big Planet M retail shop to the custemers. So I humbly request you to kindly arramge to repair or repalce the set at the earlest.
Thanking you, Prasad KG

I feel very sorry to lodge a complaint like this for a very popular brand like " samsung ".
i purchased a refrigerator from M/s Girias coimbatore before one year , now i begun begging them for service daily , nobody is serious about this after sales service complaint. i feel very bad and and facing mental agony and tension . kindly do the necessary action for saving this poor customer in india
My address is MR.NAGARAJAN., 20/20, N.H .ROAD., south ukkadam., COIMBATORE.
DEALER ADDRESS : M/s.GIRIAS agencies., tatabad., coimbatore

WIth soring mind,

Mr.NAGARAJAN
COIMBATORE