Samsung India Complaints & Reviews

Bought a 37” Samsung 5 series LCD TV on 23 Oct night with a HDMI DVD player for a total outlay of about Rs 50,000. Called up the Samsung call centre at [protected] on Oct 24, saturday morning to get them to send an engineer for installation (wall mounting). Service docket no. [protected]. Was promised a service engineer would call and come down. Well a service engineer call on Oct 27. My wife works second half of the day and wanted service before 2 pm. The service engineer rudely said they could not give a time and he could land up at anytime! We only wanted the engineer to visit before 2 pm. Is that asking for too much? On Oct 29 another engineer called up. He was more civil. Again when my wife asked him to visit before 2 pm he said they could not accede to that since they left their offices after 12 noon everyday for customer visits! No contact after that –for a Rs 50,000 product!

I was travelling at the time. I was ruing deciding Samsung over LG and Sony. On my return, I called the customer toll free number again on Nov 1, Sunday around 4 pm. I explained the situation and asked to speak to the manager to escalate. No escalation provided, but at least had the consolation of being told sorry and that the engineer should have visited at our convenience. Was promised service the same day or worst case by noon the next. But it turned out to be just a hollow promise.

There was no contact from the Samsung or service engineer side after that. I called up the toll free no. again (know it well by now) on Nov 2, Monday around 5.15 pm. I was fed up I asked for escalation to the manager or take the TV back. Again promised a callback in 30 mins from a superior to resolve the issue. No phone call. I called back at 6.00 pm and was flatly told by this customer associate that can’t have been promised a 30 min call back as their rule is two hours. The earlier person was new and promised me something he could not! Incredible! I got mad at him. Again I told him I just did not want the TV and could he either put me on to the manager to take the TV back. He then said the manager is not around, but he’ll put me onto the technical team who would sort this out. In any case he could not raise the tech team, so it was his turn to promise me a callback in 30 mins. I could not believe it. This person had told me another one could not give me a 30 min call back assurance and he himself was giving one to me. What should I believe? I could see that I could not get anything more.

30 mins later no call. Not surprising. After 45 mins I gave a call back around 6.30 pm. They again tried to raise the technical team, could not and said they are busy with another customer and would call me back in 90 mins. I gave up. Needless to day there was no call back.

So this is my story. Samsung LCD TV bought for 50K and despite numerous promises it is not installed for 10 days and counting. Call centre is pathetic as are the service engineers who called up. Reminder me of the bad old MTNL days 15 years ago when you had to stay at home for the engineer if the phone was dead. MTNL is far better now. Service within 24 hours many times. Not Samsung. The call centre staff really take the cake. One person contradicts the other. I’ve had 4 promises from them and every one of them broken. No escalation and hence no way for a more sensitive superior or a Samsung person to defuse the situation.


Four promises made by the Samsung service team, and all four broken. Moral of the story: Do not buy Samsung unless you don’t care about customer service. And if you do, do not go by any promise the Samsung call centre makes.

No wonder Samsung trails behind LG. Samsung products may be technically better, but LG’s products are cheaper and I’ve had fantastic customer service from them. My current 29” slim is an LG and I also have an LG DVD recorder. Once I just wrote a mail on Friday late night on their website and an engineer called and came at our convenience the next day and set it right.

I guess this is a choice Samsung has consciously made. I have been browsing the net and come across lots of customer service complaints on Samsung. An IT website had an article about Zutshi’s elevation to DMD and the first 4 e-mail responses on the site were complaints. Amazing given that the forum was not for consumers.

Caveat Emptor if it is Samsung. Never again buy one and try and wean everyone from doing so too. My last act being considered is taking the TV to Samsung HQ, inviting the press, and smashing it with a hammer. I can bear the loss and may even invest the time to do so.

I now ask only for Samsung to take back the TV and reimburse me my original cost. If pushed I will even take a discount and assume the balance was donated to Samsung with a hope they would invest it in customer service.

By the way, Samsung has a service centre in the next building to my residence.

I had purchased a Convection Microwave oven (Model No. CE 103 VD/ XTL) from M/s. Royal Electronics, Sion Trombay Road, Chembur, Mumbai on 11-Oct-2009. I recd a receipe book and a seven piece vessel set with it free. Two days later I saw an ad in the Mumbai Mirror, which mentioned a free 21 pieces vessel set with all convection models worth Rs.2,000/-. When I called up the Samsung toll free number, I was told that I was also eligble for getting it. I again called up the dealer who said that he would get back to me after seeing the ad. Again I talked to the Samsung people who informed that though the ad has come the free stuff is still not available with the Mumbai dealers. Meanwhile my dealer promised me that as soon as he gets the free stuff, he would get it delivered. I still don't understand why I was not informed about the free gift when I bought the product, secondly why do you put such ads if you cannot supply the dealers with the same. This is a simple example of how consumers are taken for a ride.

hello, i am shravan from Bangalore. recently this year i purchased sgh-j700 handset but now i found that there is a problem in main board and it has to be replaced. so i went to nearby samsung service center in rajajinagar in bangalore and got checked my phone and also they said there is no stock of main board so they ordered for main board.but many days have passed but still i havent recieved any call from service center and i am struglling to get repaired that handset. please atleast can you exchange that handset as i have guarentee still..please help me..

The Samsung phone purchased on 12th Oct 2009 stopped working after 3 days of purchase and was returned on the next working day 18th Oct 2009 to the Point of purchase and was asked assistance from them for a replacement but the Dealer did not attend to our grievance promptly this was submitted by the dealer to the samsung service centre. Digital Waves No6, 2nd Main Road, C.I.T Colony, Mylapore, Chennai 6004.

I want the Phone to be replaced and not serviced and also we have been made to go around a lot now they dont pick up our calls.

the data of samsung star shown me that it supports java software jar format but i tried lots of time but single didnt installed.reply me

My Samsung Corby GT S3653 has been not detected 4 GB memory card.

But Company says it is expendable up to 8 GB.

Dear Sir,
I purchased my mobile set on 21/01/09 of Samsung, Model no SGH-B310R.
IMEI No - [protected].
My set get damaged on 03/10/2009.
On 05/10/2009, I approached the Samsung service centre for repair and they approved my
set for repair, and told me the my cell will be repair in 7 to 10 days. But till today I had not
got my set repaired. Today on 31/10/2009, when I approached the Samsung customer
Center ( Infotel Services in New Alipore, Kolkata), where I had submited my set for repair,
they told me that it will take minimum 10 more days for repair
Being a businessman, time is very essential for me and because of the absence of mobile,
I incurred many losses ,
Now, as they dont have been able to repair my cell, I want full refund of my set, i.e., Rs
2499.00 and also the compensation for my bussiness loss and for the haressment,

Date 31/10/2009 Thanking you,
Your's faithfully
Mohit Bhownani

This is not only my complaint but also the complaint of all the cosumers who have bought Samsung SJH-J series slider phones last year. Once the slider is shifted to recieve the call, the screen goes completely white. almost all the keys on the slider are not working. If this problem would have been encountered by one consumer, we could have understood that it was the problem of a particular piece , but as the same problem is being encountered by almost all those who bought those slider phones (we have 3 handsets in our family) , i think the company should responsibility and do something about it.
I would request all those who are facing this kind of problem to come forward and put their comments .

I GOT THIS SAMSUNG SPLIT AC OF 1.50 TON . FOR INSTALLATION I CALLED UP SAMSUNG CUSTOMER SERVICE AND THEY SAME DAY SENT INSTALLATION TEAM WHO CHARGED 1500 FOR INSTALLATION AND SAID THAT I NEED TO PLACE REQUEST FOR DEMO NOW , ON 24TH OCTOBER 2009 , I PLACED REQUEST FOR DEMO WHICH HAD TO BE DONE BY LOCAL ENGINEER OF SAMSUNG , BARODA . THEY GAVE ME REFERENCE NUMBER FOR THE SAME . SINE 24TH OCT 2009 I AM CALLING EVERYDAY AND THERE CUSTOMER SERVICE CHAPS KEEP ASSURING ME THAT ENGINEER WOULD VISIT AND THEY KEEP CONFIRMING AGAIN AND AGAIN SAME ADDRESS DETAILS AND PHONE NUMBER AND EMAIL ADDRESS WASTING TIME . YESTERDAY THERE WAS THIS NEW LADY WHO ASSURED THAT ENGINEER WOULD CONTACT AND GIVE DEMO , SHE ALSO SAID THAT THERE ENGINEER DOES NOT VISIT CUSTOMER ON DAILY BASIS AND THAT SHE HAS SPOKEN TO LOCAL SERVICE CHAPS IN BARODA AND THAT THEY WOULD CONTACT ME .

I AM SO SHOCKED HOW COME SUCH A COMPANY BEHAVES SO STUPIDLY WITH THERE CUSTOMERS , INSTALLATION CHAPS CAME CUZ THEY WERE GETTING PAID WHILE FOR DEMO THESE WONT COME AS ITS SERVICE . SUCH A COMPANY THIS IS THAT NEVER IN MY LIFE I WOULD BUY THERE PRODUCT , THESE RASCALS TREAT CUSTOMERS SO BADLY THAT THEY SHOULD BE FINED AND KICKED AWAY FROM MARKET .

I bought my set from Mobile Store in Kolkata a year back & on 1st week of September I faced some display & keypad problem with my phone set & approached your authorized service centre 'M/S Videoking' on 21.09.2009 to rectify the same & after checking they confirmed me that the LCD most probably has been damaged & they will take 3/4 working days to rectify the same & will take Rs. 2050/- to do the same. But after that I called them after 30.09.2009 to check I can collect the same may be 4 - 5 times but each & every time they were asking for another 2/3 days to deliver the same. Ultimately, they handed back my set saying that this phone cannot be operated any more. Though the display problem was solved but it cannot find the service provider reception. But there was no such issue when I gave it to them. I took it back to my place & next day when I checked phone set inbuilt IMEI no., it was different from the original. It was [protected]/3. HOW CAN THE IMEI NO. CHANGES AFTER A SERVICING FROM SAMSUNG'S AUTHORIZED SERVICE CENTRE!!!!! PLEASE ANSWER ME THAT.
OBVIOUSLY THERE WAS NO ANSWER FROM YOUR SERVICE CENTRE AS WELL WHEN I WENT BACK TO THEM THE NEXT DAY. THEY TOOK THE PHONE SAYING THAT THEY WILL POSITIVELY DO THE NECESSARY RECTIFICATION WITHIN NEXT 3 DAYS & WILL CALL ME TO SAY THE DELIVERY DAY. BUT THEY AGAIN FAILED TO KEEP UPTO THEIR COMMITMENT TO DELIVER IN THEIR SAID DATE & TIME.

NOW, CAN ANYONE FROM CORPORATE GIANT LIKE SAMSUNG EXPLAIN THIS SITUATION. CAN ANYONE CAN EXPLAIN ME THAT WHY SHOULD'NT I MAKE AN FIR TO THE POLICE (for changing my IMEI No.) OR GO TO THE CONSUMER FORUM DEMANDING A COMPENSATION!!!!

sir,
i purchase mi samsung mobile set S3310 on August,2009. From last 1-2 weeks it's speakers does not work properly. and also sometimes when i attend some calls, i cann't hear the voice of other caller.Mi mobile is under gurrantee period,so sir please tell what i have to do now to overcome from this problem.

regards
Granth Singh

I have purchase a Samsung mobile (E1410) on 25/05/2009 whose IMEI No. is 358223/02/088247/4 while using the mobile I fell some kind of problem as this phone automatically switch off any time so I contact your customer and asked for address of service centre where I can go and get my mobile repaired. They gave us the address of which was CARIANO TELECOM PVT.LDT. 4/1, Roop Nagar, Delhi-7, mob-[protected],65155355 . I gave my mobile to them on 25/7/2009 and they gave me slip in which they have filled wrong information as in condition of equipment whey have ticked on Scratches on Aesthetics /Body and Keypad Faded / Key missing but my mobile does not have any problem in keypad or in body as I have use my mobile for only 2month (app.) my mobile was in brand new condition and after many call to them they give my mobile back after 3 months BUT NOW IT WAS IN VERY BAD CONDITION the pad is changed and not working properly and the upper part of my mobile body is totally changed they have use my mobile for many days because their some contact and messages in my phone.
why they don’t give my mobile back if it was repaired on time?
Why they use my mobile without asking me ?
If they have use my mobile for some illegal purposes who was responsible for that ?
So I request you please take some action and tell me what was the reason they have use my mobile for 3 months and change my mobile body parts.
please repair my mobile form good service centre.
I am attaching bill and slip which they have given to me.

> On 28th May 2009, I purchased an SAMSUNG SUPER HERO mobile (IMEI No.: A10000015B8181) from TECHNOVISION at PG Road, Secunderabad wide bill no.:2119. I use my Tata Indicom number with this phone.
On 10th Oct 09, when I was charging my mobile, the phone was getting heated. The batter never charged. It also displayed some message as it is over heating. > > I searched the net and found out Samsung mobile dealer address in the website of Samsung. The address and the telephone numbers of the service centre were mentioned wrong. But I managed to get the new address � Ratna Electronics.
On 12th Oct I went to the Ratna Electronics service centre. After briefly checking the phone, the service engineer there said the phone is not repairable and will have to be replaced. They have issued me 3 documents � Service copy (work order number � WA[protected]), replacement certificate (Sl. No.[protected] and Samsung replacement certificate (RC � REPLC[protected]B) for TATA-Samsung mobile.
With the above documents I went to the shop �Technovision� where I have purchased the mobile. I have the phone and its accessories. I do not have the box. Mr. Syed Altaf ([protected]) said without the box he will not accept the replacement. I told him that I do not have the box and asked for help. He called a few numbers. I assumed he was called his distributor.
Till date I did not get the replacement.

model:WA75K6CEG/XTL
Serial no.:W0175ZCXC0099A
COMPLAINT NUMBER:[protected]
i have repeatedly made calls to samsung customer care[protected] but they are yet to solve my problem:water leaking from bottom side.they for name sake sent me a sms when ever i call stating "thankyou your problem has been fixed".but it not true.

Dear Customer Care Officer,
i had purchased the best mobile called samsung BRILLIANCE.....on 7th september 2009.i got lots of good remarks from my friends for this handset,but suddenly the cell started disfunctioning on 14th october 2009.i had given my mobile for repairs to the service center in pune called SHARP TELECOM the same day.the cell was to be delivered to me within 15 days,but yet there is no response.the reason given by the repair officers is that it takes longer time for handsets which are newly launched!if this is the case i dont think any of my friends or relatives will ever opt for any of the samsung devices.....
please do the needfull as early as possible so that i can use my handset and regain the position that samsung had before for all my friends and relatives.
my phone details are:
Service center:SHARP TELECOM,shop no.15,shanti complex,narpatgiri chowk,mangalwar peth,pune-411011.
Work order no.:15940
date:14/10/09
model no.:SGH-i8910
SI. No.:R8YS875191W
my contact no.:[protected]
[protected]

Respected Sir/ Madam,

I recently bought a Samsung LCD 32 inches model no LA32B530P7RLXL on 26/09/2009. I bought this TV from Adishwar India Ltd on Marathahallu - Sarajapur Ring Road, Bangalore. The problem is that once the TV was installed i noticed that there was some thing wrong with color of TV. The Samsung came for the demo and i told him the same, he said that the problem is not due to TV but due to the Set top Box of digital Cable Television from Hathway. I beleived him and waited for 2 weeks and then changed the cable connection to Big Tv and again i didnt any change in the Color.
Then I changed the input to the TV from initial AV1 to AV2 and then i saw the color changed and everything was fine. I tried calling up the Samsung Help Desk and altast got a compaling registered.
The Samsung engineer came about 2 days back and then he says now they only replace TV Tuner card and not the complete TV. This is totaly unacceptable as the TV is not even a monthly old and the problem was observed from Day1. The Samsung compalaint no is [protected]. When i called up the engineer even today he says call up my manager if you want but we wont change the TV. The engineers Vijay Kumar.

I really need some help from forum in getting the TV replaced at the earliest.

Regards,
Praveen.

Hi ,

My name is mradul kumar gupta,my contact no. is +91 [protected] (currently in city mumbai , state Maharastra , , country india)

I have purchased Samsung mobile SCH-S379 on nearly 22nd of october 2009 from Jabalpur , state Madha pradesh , country India

Mobile should provide atleast basic services without interruption & pain .
Basic services means Battery backup , signalling , voice clarity , processing of mobile , customer care.
I am not satisfied by any above given services.

In my Samsung mobile handset SCH-S379, it is going to heatup continuously when i am on oncall .within 10-20 minutes mobile temperature is too high ,that person can't keep his cellphone in contact with ears or any body part, it can be dangerous
its signalling is very low , evenly same place i used LG 2650( my old mobile) it giving all tover with proper voice clarity without heatup.

I have talked on[protected], 29-oct-2009 to customer care , my complain in is [protected].
again i discuss with[protected] ( city mumbai , state Maharastra , , country india),
I got response , my mobile should only 7 days old then they will give me new handset or any service , or either i make fake bill toward my mobile for getting my services.

I did not get good response & services for customer care .

I have paid money to samsung for handset ,because it is trusted & world level brand & company.


I am feeling mentally & financially cheated by company.

I have mailed company id support.[protected]@samsung.com , but till now i did not receive any mail or phone call.

Dear Sir,
My mobile details as follows- SAMSUNG having model GT-C3010S, SL.NO-RW7S838928Y, IMEI/RSN NO-[protected] and purchased no 14.09.2009 from Hot Spot H-pocket Market Sarita Vihar.

I have been given my mobile to be repaired on dated 08/10/2008 to Lady Executive Kalpana on Samsung dealer M/S Samsung India Electronics Pvt. Ltd Add-CC-28, Nehru Enclave Kalkaji. Work Order no No- [protected].I have given the complaint of automatic get off with low battery back up.

Till date I have not received my mobile.I complaint many times to Samsung corporate office but still no budy bothered even to call me and explain the status.
I met with one lady Executive (on delivery/assoseries counter) she told me your mobile mother board damaged. And this will taken a time for another four days, i still be waited for many four days but problem remained same. She also gave reply that part is not available in Delhi so this will brought from Chennai India.

My request you please help and sourted out the matter with new hand set.How can i take a repaired hand set, if your mobile mother board got damage with in the use of twenty days. I have no trust on Samsung mobile.
Kindly help me. I wasted lot of my time as well as harden money.

Regards,

Ajay Kumar
[protected]

I bought a new Samsung mobile Model GT-S3310 on august of this year and the phone seems good and work nicely for a month after a month i have found little trouble with my phone first thing is the phone heats very quickly,secondly the phone shows full range but i don't get my incoming calls and cannot call anybody.So i want to replace or service my phone.Actually i feel so pity about Samsung
because from only 3 months the phone is showing complaints.feeling so bad about Samsung products.

i have purchased above said handset of samsung in july 2009 after few days it begun with lots of problems i shown it samsung service centre kanpur motijhil but they are not giving it back to me and it is more then 1 month whenever i go they simply refuge b'cz of fone i have suffered alot plz do take neccessary step with in 1 week i want results or else i have to go to consumercourt. my complain no. is 13845 this no. was alloted to me from samsung service centre kanpur motijhil.
hope u do consider it seriously.
thank you.