Samsung India Complaints & Reviews

Hi,

I wish to submit my complain against the samsung cdma handset B 519 from Reliance webworld Sonipat,Haryana just 10 days back and Iam not at all happy with its service.The voice quality is worst ever I have experienced.Kindly instruct Reliance webworld to refund my money and take the phone back.
Also please let meknow if there is any contact number I can lodge the same complain at.

Thanks and Regards,
Himanshoo Khosla
[protected]

recently i got problem in my samsung sgh j600 mobile its display was automatically gone. I went to the service centre in indore in Yeshwant plaza last week on 14-10-09 and told them about the problem. They said we will check and let u know what's the problem. After knowing the problem they said they will give the handset on next week. when i reached there a week later they said it will take a week more coz the part has not come yet. This is not the right thing they should clearly tell the customer when will the handset be O.k. Not only this they r also not picking up the calls I have tried 50 times and there was no answer from that side. I want u to take few steps necessary to improve the customer satisfaction otherwise it wont be good for ur company reputation.
I think u will do the needful and take few steps..
Thank you

I came to Kochi about 4 years back. On the recommendation of some friends, we bought a few Samsung products such as a TV( A home theatre), a washing machine, and a microwave oven. from the authorised Samsung dealer in Ravipuram, Kochi. That was the worst shopping move in my life as the Tv went out of order immediately after the Warranty period was over. Our dealer persuaded us to exchange it for an LCD Tv and we bought one about one and a half years ago. Again this LCD TV went out of order a few months after the expiry of the warranty period and the service people are quoting exorbitant amount as repair charges. Also , though they have taken away the Tv for repair a week ago, they have not done any work on it so far in spite of our reminding them every day.

We have given the Tv to your Samsung Service Centre in POnoth Road, Kaloor, Kochi.

Like our first TV, (that is the Home theatre,) This LCD TV also went out of order soon after the Warranty period was over.Considering the enormous loss we are facing and the big service gharge that is quoted, I request you to kindly waive the repair charges for this LCD TV and also kindly instruct your Service Centre to speed up the repair work .
we expect at least five years of exceptional work from a product of a reputed company like yours . When it happened once, we thought it was our bad luck. But when it happens again we seriously doubt the quality of your products. We will never be confident of investing on a Samsung product if this is the way it happens and the service also being very unsatisfactory.
Hoping for a favourable response from you,
Dr. V.A.Narayanan, Home address:

Prof& Head of Gastro enterology, 12-A 1,National Residency,
Amrita Institute of Medical Sciences, Edappally,
Kochi.
Kochi.

I complained about my TV not working on 3rd Oct. The next day thew service engineer came and pronounced that a part has to be replaced, which he would do the next day. When I telephoned him the next day, he said the part has been ordered from Bhubaneswar/ Kolkata (both overnight journeys from my town, Rourkela). Since that day, there is total silence from the company. I have sent emails, talked on telephone to their customer care, talked several times to the local service centre as well as the concerned service engineer, but to no avail. On 18th, I was promised by grandly by the customer care executive that myTV would be repaired by 19th 8PM. On 19th morning, I got a call from some samsung office in cuttack asking me where I was located!. Again on 19th evening, when I called the local service center, the lady promised to call me back in 5 minutes. When I called back after 30 mins, they had shut shop and left.
Even the website is very unhelpful for complaints. After keying in my BP number, It asks for a password which i dont have nor have been allowed to create.
The service is so pathetic it cant be described.

We have bought a Samsung Microwave Oven (Model No. CE2733) 7 years back. Now we have a problem with the PCB of the machine. But the statements that are made by the service center of SAMSUNG India Pvt. Ltd. was that as the model is not available now so company will not provide any PCB for that model. I have called the regional head office of SAMSUNG India Pvt. Ltd., Kolkata for asking the actual scenarios. They told that this can be happened even for the machines purchased 2 years back also. First of all I must say that the people from the office don't know how to conduct with the customer. The local Samsung authorised customer service center Vision Cool Services Ltd, Taratalla, Kolkata told us that if the parts will not be available for the machines 5 years back, then only they can provide support on that. But this particular clause was not mentioned in their disclosure when we purchased the machine. So finally what I can do now is that I have to throw out the machine. My question is to Samsung India, is that are we purchasing use and throw machines spending a large amount of money for their machines? I am thoroughly disgusted with the scenarios and hope for a proper step against them so that customer will not suffer in future after purchasing Samsung Products.

I have purchased an LED TV from Bajaj Electronics, Hyderabad and it had been delivered on time. For Installation dealers mentioned I would get call from SAMSUNG and they would come for demo and installation.

Called up customer care and they mentioned person would visit to my place anytime between 10 to 08:30pm. Kept myself available for the engr to complete installation. Followed up many times with customer care placed request,...

Dear All,
This with regards to Samsung India Service & Contact Centre. I purchased a New LCD television on Friday 16th, I do understand that due to Diwali service centre will be closed for a day, but giving wrong information from service centre is really irritating.

I called almost 6-7 times on Friday to help telephone call for when can I have the LCD installation but there was no one to call back for same, this the Samsung Customer Service. I was told that before 2030hrs Friday this would be sorted out & it’s been escalated, but no response this is Samsung Customer Service. On Friday aging I called up at 1950hrs my phone was just on wait till 2000hrs and then it gets disconnected and the IVR says our office close now and our office timings are ….. This is Samsung India Customer Service and contact centre.
.
Today 19th Oct 09 I called up Samsung India they are giving me service centre number to contact Mr. Kishore and no. given by the Contact Centre Employee is incorrect, this the Samsung India Updated. The other number given, there no one answers the same. This all has now made very tough to have trust on Samsung India. I promise to send this email in possible news papers and magazines and people can what is Samsung India.

The Worst Company and contact Centre is SAMSUNG INDIA.

Regards
Viral

i have purchased home theatre from tmc banjara hills on 15.10.09
invoice no 892 (for amt of Rs.15700/-) after somany reminders they have sent one person for demo and installation. after spending three four hours he left with out any demo ( he just connected cables to speakers) i contacted tmc people as usual they are not responding. already i suffered a lot by buying your ac from same tmc last year. please confirm me whether you are going to solve my problem or not.

gvsmurthy
[protected]
hyderabad

I had bought a samsung touch star mobile 3 months back.....The problem of the phone started after two months......Phone is slow to respond to touch stimulus and thereby cant make calls and messages from it ....I request you to take immediate actions to solve this problem as such complaints in future will effect your reputation........so please respond t this complaint as soon as possible.....

My self Sanjeev Kumar we have purchased refrigerator model no RT29ZBPS1 SAMSUNG from DAWAR INTERNATIONAL ELECTRONICS PVT.LTD. 5/5 JACUBPURA GURGAON ON DTT.11-10-09
Bill no. 15098
we have opened the refrigerator packing on 15-10-09 but we found your refrigerators leg damage we call dawar international.they gives us customers care numbers.we have contact to samsung customer cares engineer. engineer came on 16-10-09 & tell us your refrigeratore can change in 10 to 12 days our complaint number is [protected] Dtt.16-10-09

Please change our refrigerator immediately as soon as possible

Thanks

Sanjeev Kumar
H.No. 486/18 Shivji Park
Gali no.13 Khandsa Road
Gurgaon-122001
(M) [protected]

I had purchased one no. LCD TV of samsung make 22B650T6 from m/s ADHISHWAR,banashankari,Bangalore-85, wide Tax invoice no. 45434 on dated 28-07-09.

After the delivery, delivery boy just installed on table and told for all settings the samsung company engineer's will be visiting in couple of days. But, even after 15 days no one is turned up and for the same we are approached the m/s Adhishwar for the same. The sales personals of that outlet has provided the mobile no. [protected] named mr. venkatesh , who is representing all samsung products problems co-ordination.

when we communicated the same problem to him, immediately he has assured and confirmed over phone that he has arranged the engineer from the samsung company to visit our place . After, two-three days, one engineer came in a very high profile and started look into the tv as a movie director from all angles with show off and tried to convey us their is no problem in TV , it is only signal problem and just pushed off. In fact, the new TV showing too bright pictures and it is just not possible to set the tv for the normal vision qualities at all. And ghost type of picture quaity in close up shots.

We have contacted the Airtel digital Tv and they given very clear demo of their signal qualities and proved that the problem is in TV but not in signal.

Again, we are behind of Mr. venkatesh and next 10 days he has assure to do the needfull. 11th day when we called on him on his mobile outrately he has told that, he has resigned from the job and no more with samsung and we should contact only the samsung customer call centre.

In my busy schedule of work, I personaly called up the SAMSUNG's customer care and complained about the poblem on 30th september 2009. For the same they have provided the complaint no. [protected] . Even after one week no one is turned off to our place and the days were passing without watching the tv, I had enquired about the same on 6th October they have apologised for the delay and assured to send a person in a day or two. The engineer from the local centre is visited on 8th october 2009 and he has communicated and told us one of the part is not functioning and hence the TV is not performing properly.

Immediately, when we spoke to his superior Mr. Gopal(always he is extremely busy to get on mobile) of his mobile no.[protected] and appraised about the same. Why we should suffer for the company fault, after difficultily bought the TV by selling the good condition Old tv to upgrade this new led tv and it has become disaster. For that he has conveyed that , he will try to replace the tv by trying to communicate to his superiors.

When he has not come back to us for next one week even after repeated mobile reminders , 14th October when we contacted, he has uttered to not to follow up by telling ,his superiors are not permitted to replace the same since it is already 3 months over, it could have done within one month only. Also, the faulty part is not in stock and we have to wait till it come for that he can't give any commitment. For the more than this, we can go ahead to do whatever we want.

Immediately on 15th october we have contacted again the customer care and asked about the same, they are directed us to contact the same Mr. Gopal to sort out the issue.

Now with all these pillar to post run-around and agony I am undergoing after purchasing the Product , 1) why I should suffer for the no mistake / fault from my end.
2) why I should accept the defective product.
3) Being a multinational company, it don't any botheration about a genuine customer.

I request your kindselves to intervene in this juncture and provide the moral support and justice to a ginuine suffering customer in this case by directing m/s samsung to replace the same with a good product immediately. With this purchase, realy I am celeberating this deepavali with not so happily.

thanks and regards,

Raju sk.

Hi,

I had bought a new Samsung refrigerator on 15th August 2009. The fridge had a continuous noise problem from the very day it got installed in our home. We had immediately lodged a complain (samsung complain no. [protected]) and asked the engineer to come over. The engineer did come and said that the noise was due to some non alignment of a pipe and so he tied this pipe with a petty thread and left. The noise re-appeared within 7 days and we again lodged a complain. this process is going on for the last 2 months and we are not getting any positive help from Samsung Customer Service. The same engineer is sent to us over and over again and he keeps telling us that Samsung refrigerators make noise. I wonder how a world wide renowned company keep such authorized associates who defame the company in front of their customers and do not fix the problem.

I would request some help if possible to get this issue fixed.

I puchased SAMSUNG mobile phone SGH-L700VS SINS from companys dealer M/s Mattas Mobile World 20 Chakrata Road Dehra Dun (UK) India on 10.08.09. From day one mobile phone was not working properly. Call drop ,Loss of signals, Hanging , Discoonection , one way voice etc were amongst many problem.I complained to the dealer but he was not cooperative. But on my inssistance he advised me to contact Samsung Service Center R.K. Mobile Services 67 A New Connaught Place Dehra Dun (UK) INDIA. Manager of srevice center adviced me to check my mobile phone using it with other network and testing my Sim with other mobile phone.After testing it was found that problem was with my mibile phone set.Manager worked on my mobile phone set for 20 min and returned it to me saying that set is now OK.But set is not OK and having the same problems.I request to company to get my mobile phone corrected otherwise moving to consumer court may be my last resort. Dr. Devendra Bhasin 76/111 Rajpur Road Dehra Dun (UK) India.

Dear Sir/Madam

I have purchased c-5212 dul sim SAMSUNG mobile on 11th Aug'2009 month back. While calling to someone the voice quality was not good in it. So, I had taken it to Samsung service center on 15th Sep'2009, address is as under:

Electro Serve Centre, B-27, Moti Nagar, Delhi-110015

They had re-loaded some software in it to correct the voice clearity. But after that the mobile does not work at all. It was hanged on first screen. They told me that there is a problem in motherboard. Whereas it was working fine before I had taken it to service center. I had given my mobile to service center in working condition, so they have sent the mobile to Samsung Head Office at Okhla & told me that you will be given a new mobile or if it is not available in stock the payment will be refunded. They have given me a paper with work order No. WA[protected] dtd. 15th Sep'2009, & also written TR Payment Refund on it.

One month has passed, But their is still no response from their side, when i call to customer care they always says that the part is not available now, whereas they have to replace my handset.

IMEI No. [protected]
Sl No. RW4S765332W
work order No. WA[protected]


Hope to hear from you soon.

Regards,
Praveen Gupta
C-19, Fateh Nagar,
Jail Road, New Delhi-110018
INDIA

I have purchased Samsung pixon m8800 in may09. Initially it was working very well and the cam 8.0 MP was excellent. but now it started giving problems.the major problem is with touch screen. touch screen is just not responding it is freezed. it is happening quite regulary. I dont know how to deal with this problem. I dint expect this to be happen with a product of Samsung brand. This is defenetly a bad example for such brand.

I puchased Washing Machine 90VPM on 10.10.09.The Washing Machine Packing was opened on the same day by the Samsung Technician and the back pannel cover was found damaged.The defect report was made by the Technician .

I made complain to the Dealer as well as to Samsung India but nothing positive has been done till date.The company has neither repaired nor replaced the defective washing machine after five days.Also there is no co-ordination between the service engineers.Every time I have to tell the full story.

If the company is providingb this type of poor services in Mumbai what will be the fate of the samsung product in the rural area.

I wish somebody from samsung will take care to improve the after sales service.

I bought a Samsung disk from your dealer about three years back with a warranty of 5 years.
The details of disk is: capacity-80 GB, and number is SP0802N, P/N 0821J1FXB09143

This is to inform you that this disk has developed defects, the details of defects are as follows:

1. The hard disk is not working, neither its reading nor writing, It happened all of a sudden and I could not get the backup too.
2. The plastic on its back mounting the cable connector is made from the material of a very low grade quality that it is cracked by it self, although this defect is not responsible for its read and write defect.

I am submitting this complaint with the sealed hard disk to you for replacement, as its warranty expires in Nov. 2009. Therefore I shall request you to please replace the hard disk

refused replacement by meerut service center

Dealer said he has about a half doz hard disk but SAMSUNG is so Bad that they don't replace

hi my name is sumin. bought a samsung star and please tell me how to install application to it???
please replay...

dear sir

sum sang mobile buy 4 months ago this working prob. then i go to sum sang service center he told mic problem so he tall me u take me ur phone i m retain ur phone 15 day after
so i do it
i m goes after a 15 days after then he says 1 week i goes after a 1 week he says 1 week more
i say ooki
1 months 1days after then retain my phone
i will come on in my house then recharge and...

i am soory to say that samsung service centers are not giveing proper sevice nither responce, i gave complant regarding my washing machine (above mention model) on[protected], my complent no:[protected], technical person came next day and inspeced the machine and found timer was not working, he said he will back next day make my machine in working condation, after calling many times no responce. please look in this matter and see my machine work's properly.
thanking you
h.srinivas