Samsung India Complaints & Reviews

Respected Sir/ Madam

With due respect. I am to say that. I purchase mobile Samsung Galaxy Ace S5830 in the month of 14.09.2011. After purchase I am facing too much battery backup problem and I do not use my mobile. I visit Samsung Service Center Ranchi four times. Then after service center do no solve my problem. So I request to you kindly help me in this matter. my contact no. is [protected]

Yours Faithfully

Sonu Kumar

Dear sir/ madam,


I was travellign by Jetairways 9W 411 on 17th Nov 2011 from Mumbai to Bangalore by the 6:35 flight. i swicthed on my Samsung Galaxy S (GT- I9003) phone after the flight alighted but wasnt getting network and it was time to move out of the plane so i put the phone in the front pocket (without a zip/ button - just slided it which i generally do) and put the bag on my back and walked through the aerobridge to the escalator to the ground floor loo. i took the bag inside the loo and then combed my hair (i didnt bother to check if the phone was there) and walked out to the exit. after i went to the airport taxi counter i realised that my phone is not there. complained to the Jet counter and the CISF but they just asked the rest room attendant and just checked the path from the aerobridge to the loo. Inspite of me insisting on checkign the CCTV footage they didnt do that.
NObody gave any complaint acknowledgemnt nor any complaint number. Nobody even registered any complaint. Even the lady at the lost & found counter made a note of my contact details on a rough paper.
Police station was hesitant to take an FIR and just gave some acknowledgment.
I am sure that the phone was either flciked by a passenger on the aerobridge who just rushed from my back (one tall suited booted young man) or if it fell down in the plane where the admin/ crew robbed it. I didnt hear it falling down becasue there was carpet till the aerobridge...and after that i didnt hear anything falling.
My mobile number is [protected]
IMEI - [protected]
It was a black touchscreen phone with a pink panel
Alternate contact number - [protected] Vikrant Pawar

Pls let me know if you have found it or if possible check teh CCTV footage between 7:50am to 8:30am between the aircarft - aerobridge - way to the exit.
I also want an FIR as in case i am able to locate the user of my phone need that FIR so that police can take some action on it.


regards

18/11/2011

Dear Sir/Madam

I have seen your show pehredar on cnbc awaaz & have hopes that you can help me resolve my problem

I am from Mumbai. i purchased a samsung GT i9003 on 6th of october for rs 17200 & my phone started giving problems within 15 days from purchase but not being in town i couldnt visit the service centre until 7th of november. i went to the samsung service regarding my problem which they dint solve & instead spoilt it further as earlier the phone would just hang which they tried to solve but then the phone went dead.i have been to the service centre 3 times already but they deny i am still facing an audio problem with the phone even now .i demanded a cash back from the co as they have sold a defective piece to me.

I have also sent emails to them to which i received a call yesterday from Mr.Rakesh an executive from samsung who was very rude & said he cannot give me a cash back nor can he give me a replacement but he tells me to go to the service centre again.the people at the service centre are also very rude & irresponsible. they claim to be owners of samsung i have a video clip where the employee at the service centre claims to be the owner & has to respect of how to talk to a customer.I also have attached the three service sheets for each time i visited the gallery.

I request you to please help me with this issue.

I want them to give me my money back & i want an apology & claim from samsung for harassing me like that.

I await your response

Thanks & Regards

Rashmi Chandni
Mob: [protected]
Mumbai

I PURCHASED THE 45 LSPN REFRIGERATOR ON 25/01/2011.THIS REFRIGERATOR IS NOT WORKING FROM THE DAY 1ST.MY COMPLAINT NO IS [protected].NO ONE IS RESPONDING AGAINST THIS COMPLAINT.

Dear Sir,
I bought two new 1.5 Ton window Air Conditioner of Samsung in April 2009.
After 3 months one AC stopped working and was replaced by Samsung after a big fight and then the gas in other AC leaked twice last year which was filled by the company.

Now again I lodged a complaint on 21 Sept 2011, to SAMSUNG following cooling problem with both the AC.

On 22 Sept 2011, after the Samsung technician visited and checked the AC, he confirmed that the gas has leaked in both the AC once again and both the AC will have to be taken to the workshop for repair and it will be charged Rs.4000 each for filling the gas.

Since the Compressor of both the AC is under the warranty period of 5 years, they should not charge any money for the leakage of compressor, but I was told that the Gas of AC is not covered under this warranty.
Now I am fed up with frequent problems with my AC (since the time I bought it) and the attitude of the company (SAMSUNG).

I even lodged complain on http://pgportal.gov.in/Grievance.aspx and my reference no is DOCAF/E/2011/00850 , but till date, there is no response.

You are therefore requested to instruct the company to rectify my AC without levy of any charges for the gas and compensate me for the harassment.
Anand Kumar

Washing machine is not working.

I have purchased new mobile Samsung wave 525(575) on 25/09/2011.
I hardly used it for few days ,again problem started coming.Sometimes its speaker gets off automatically.If i call someone or if i get a call from someone i can't hear anything.
Its in warranty period,only one month old.

I had given it to Kothrud,Pune service center.It was been told that ringer has been changed there will not be any issue.
After one day i faced same issue with mobile !!(after repair also !!)
Again second time I showed my mobile to Aundh's service center. After putting there for 3 days I had collected my mobile considering that there will not be any issue.But issue was still there ,it worked fine only for 2 hours!!

Wired thing I faced is that from none of the service centers i got any receipt which tell me the truth about what has been done to repair the mobile.when I asked for it,they just said it's online,don't worry.
Now again my mobile is in Aundh's service center,they said they will change the mother board and then we can check. Even surprising thing is when I asked him for the receipts of the parts which are going to get replaced,he refused to do that.

I need replacement of my mobile.How long should I wait ??

Complaint no:[protected].
Defect: NO DISC ,sign when DVD is inserted.
The service person comes on third day without any prior notice{mobile nos;[protected],[protected].given with the complaint]
Says LENS AND LOADER gone ,leaves his mobile number and goes
when spoken to he does not give any estimate for the spare part. Saying he would get back. No response so far.
The equipment till a month back was in perfect condition and was kept packed because of house repairs. It is not under warranty.

HI Everyone,

Beware of Samsung TV, Think before you buy, Their service is very poor. I recently purchased a samsung 29 inch ultraflat TV on September 3 rd. We started using the TV from september 11th, On Sep 13th we found the TV was not good, There were black decolourations everywhere on the screen, We were able to see the picture only on the center on the screen, We called Samsung customer care, They sent an engineer. Engineer told TV has to be replaced and asked us to exchange it in the showroom directly. We took the TV to Sekar Stores, Velachery(PLace where TV was purchased)
They said they will give a new TV in 2 days and took 2 weeks and finally didnt replace TV as they did not get proper infomation from Samsung customer care. We brought the TV back home and again called samsung customer care, They sent engieer again, The engineer mentioned he will either replace the Tv or refund the amount. But after 2 weeks they called back and told they are going to service the TV and till date no one has called back for servcie. We had to call them many time still there is no response.

Dear Sir,

As I have lost the mobile phone with the details as below:

Mo No-[protected]
Colour-Black
Model-C-6712
Company-Samsung
Date purchased-02 Oct-2011
Kindly help me recover my lost mobile. It will be kind of you.
Please do the needful.
In case of any discrepancies pls call me @ [protected]...

i purchased i Samsung laptop from east delhi after two months it showed some display problem (some black spots on screen), dealer told me to make a complaint to samsung care at nehruplace, they took my pc on 12.09.2011 from me after that they they told me that the defected part is not available we will give u a new piece, till now they have not provided me with anything its been more than 2 months, they never give call by there self if i call them they don't response properly, they just keep on saying we need 3 days more,

Hi Sir,

I placed an order for Samsung television Model number CS21A530 with Starcj alive on Monday[protected] and they committed to delivery it within 5 working days. When I called to them on[protected] to check the status every body at the customer care giving different answer and no body have the correct info as to when the product will be delivered. This is the worst experience I had with such a brand like starcj alive who are giving false commitment.

I fear that my product will not be delivered on time and I might loose my money which has been paid to them. Please help me out in this matter.

Regards
Hardik Dave
[protected]

Sir/Madam,
My name is Rejil Raj( I am also a bank staff & business man). On 29.10.2011 I bought a Samsung GT-B7722 mobile(IMEI No:[protected] Model no:GT-B7722) from Univercel,but unfortunately my phone having lot of problems. First time, I can't access/connect to internet through pc &second one is 8GB memory card is not supported & third one is Ear speaker is complaint.I reported complaint over the phone within 2days.But after 7days, I surrendered my phonefor repair to Samsung authorised service centre(complaint no:[protected] centre name:M/s server and clients hardware solutions,sasthamangalam,trivandrum, kerala Ph:[protected]-Contact person Mr.Joys) for repair.But they can’t able to rectify the problem.After complaining to the Hnble.Consumer Forum,one of the samsung executive Mr.Mahesh(Mob:[protected] -Complaint No:[protected]) call me and directed to submit another service centre located in Sreekanteswaram,Trivandrum (contact person Mr.Baiju-Mob:[protected]).After a long time they clear my issue.But some days after again I can’t access internet eventho my phone(if I restarted my phone,then we can use internet for some minites,then it becomes hang,then an error message showing).Again I submitted phone to Sreekanteswaram service centre(Complaint no:[protected]) for repair.But they are not able to clear my phone’s problem,they tell me that, may be its from mobile service provider’s problem(it is not a service provider’s problem if I use different SIM that’s same message is showing).So I collect my phone from service centre (without rectifying the problem).
Sir,I need Justice,most of the time it have lot of complaints.I lost more than 50,000/-through this phone(I can’t access internet,so I lost my construction work& two times I lost my memory card worth Rs.1000 while submitting time ).I demanded for replace the phone but they are not willing,their service is very poor(behaviour also).Sir,I need justice,I don’t need this phone I want to replace with new one,because it have a lot of problems(from the purchase time it had lot of problems,I submitted 4 times to repair with in this 1 month time frame and I visited the service centre more than 12times). So please take necessary action against this.
Thanking you,
Your’s faithfully,
REJIL RAJ.B
RELATIONSHIP MANAGER,
HDFC SECURITIES,
2nd FLOOR,
KARIMPANEL ARCHADE,
EASTFORT,TRIVANDRUM,
KERALA-695023
Mob:[protected]
Tel:[protected]
Mail:[protected]@gmail.com

I had purchased Samsung mobile C3303i mobile one month before whose IMEI:-356361/04/923124/0 & s/n : RPKB867015p.
After 3 or 4 days of purchase it hangs automatically and always show connect PC suite on the screen & when i switched off the mobile it automatically show Battery charging. when i complaint about this to the shop from where i purchased this, he told me to go service center for repairing & other thing. why should i do this, even after purchased of a new set & problem came just after four days.

I just want replacement of set.

Regards
Amarjeet

Respected Sir,

My mobile was pick pocketed at the Kasmere Gate metro station, New Delhi. I have lodged the FIR of the theft with Delhi Police. The Details of the stolen mobile are as under :

Name: Manish Bharti
Address: B-8/43, Sector 4, Rohini, Delhi 110085.
Phone model: Samsung Galaxy s-2 I 9003
Make: Samsung Galaxy s-2 I 9003
Last used No.: [protected]
Missed date: 06.08.2011
IMEI No.: 356107/04/348962/7

Thanking you in anticipation.

Regards

Manish Bharti
[protected]

Dear Sir/madam




i m purchasing a Samsung GALAXY s plus model from fancy mobiles Hisar Haryana on 14.10.2011 it got problem on 28.10.2011 the i submitted it into care center ( S.R. Mobiles) Auth Service centre Samsung and the give me on 03.11.2011 due to non avelibility of parts . in that mean time i arrange friends's mobile but it got again problem on 05.11.2011 and they unable to solute problem . i want my set as well as new nt want repaired set at all .

they agree to repair but not sure for correct working and ask me plz come back if dont work



scan copy of bill and job sheet attached

Your name:SUBIR DE
Address:C/O-NAGEN DE,VILL+OP-HELENCHA BAICHIDANGA,DIST-NORTH 24 PGNS,PIN-743270
Phone model:SAMSUNG GT-B3313
Last used No:[protected]
Contact No:[protected]
E-mail for communication:[protected]@gmail.com
How you lost the phone:stolen from train
Date of theft and losing phone:10/11/11
IMEI No:[protected]

Hello sir,
Samsung service center wale ek hi part k alag alag price bol rahe hai ek bolta hai 2000 lagge per me isko bahar se 1400 me thik kar wa duga fir job dusra service boy aata hai to wo bolta hai ki 800 lagge me kis per wishwas karu ye service boy apna paisa banane k liye customer ko high charge batate hai or fir usse saste me thik karane k liye bolte hai. ye to samsung ka staff hi galat hai fir me machine kis se thik karwau ko mere complaint nai sun raha customer care wale bhi nai.
plz in logo per kadi karewai ki jaye.
Thanks
Naveen chechi
[protected]
H.No-2740/H Sec- 49 fbd. Haryana

I have a Samsung PDP TV: Model No.-PS42C91HM/XTL, Serial No.-07123ZEP900380D. There was a problem with the speakers of the TV and it is not producing any output So, I called samsung customer care and they told that the engineer will visit within 3 working days. But, they sent there technician after 3 follow up repeated calls. The technician observed the TV and I was told that there is a problem with the main board of the TV and it needs to be replaced and you will be informed about the cost and the estimated date of replacement. But, again there wasn't any response from the service center and when I called them they told me that as your model is outdated so the company doesn't have the replacement part and your TV will be replaced within 10 days. But, again there wasn't any response from their side. And, I have to call them to ask the status of my replacement. I call them after every 3-4 days to know about the complaint's status as they every time say that your TV will be replaced within 3 days as its has been dispatched from our side. They are just passing on the days and there is no response from there side either. So, now I am really frustrated by the Samsung after sales services and there delay in complaint undertaking. It seems that they are not interested in the after sales services and they focus only on the sale of products. Now, I am very much reluctant to this company and want an immediate response or else I will file a legal complaint against the company in the consumer courts of India if they act in the same manner.

BP No./Complaint No.- [protected]

Pravin Kumar Bansal
[protected]
[protected]@rediffmail.com

Hi,

I have bought the Samsung Syncmaster a year back and now it is not powering one. I had lodged a complaint with the customer care "COMPLAINT NUMBER-[protected]" upon which the service engineer came home and checked the monitor. He checked the bill and accepted the monitor was under warranty but somehow he was unable to repair the monitor as he said the part which had to be replaced, was "out of stock".

I never heard back from Samsung on this and when I called to inquire, they told me that complain has been closed, with no valid number. I had to travel abroad for around 4-5 months, which I informed them. They said that they will surely resolve the issue when I am back.

Now when I am back, unfortunately due to the relocation of house, I lost the bill. Called Samsung to get the problem fixed, and they have a policy that to claim warranty, I need to produce bill. When the service engineer had checked the monitor just 6 months back and confirmed 2.5 years of warranty left, what is the logic of asking the bill again? Since I do not have the bill with me, that does not mean I am not eligible of claiming warranty. I have paid for it. Moreover, warranty is of 3 years and I still have the box of the monitor which shows the manufacture date of 2010. If Samsung had the authenticity to give service to it's customer they have a logical proof of the box. The monitor was manufactured in 2010.

Kindly advice.