Samsung Split A / C 1. 5 Ton — No cooling from 15 days old

SAMSUNG SPLIT A.C. 1.5 TONNE — NO COOLING

I have logged a complaint with Samsung customer help line [protected] vide complaint no. [protected] on 13/11/2008 for my a.c. which is not cooling, the warranty for the product expired in April this year.

In May 2008 I was having a minor problem with the A.C. compressor making sound while running, for which I logged a call on the helpline and was sent a technician from Samsung Vision, while doing the job, the technician informed me their contract with Samsung had expired hence he had no job report where I could put my remarks for the job done. The very same day, my A.C. stopped cooling, I logged a call again with Samsung helpline [protected] / job id no. [protected] and was sent another technician from Kalpataru Agency of SAMSUNG at Mira Road, since the A.C. had stopped cooling post the SAMSUNG VISION technicians visit, I refused to pay for the charges, since there was a gas leak in the A.C. as informed to me, by Kalpataru technician.
I called up and informed SAMSUNG helpline about the same, as on date around a week back my A.C. stopped cooling and on logging my call with the helpline [protected] I was visited at my residence by Mr. MAHENDRA from Kalpataru who spoke very rudely to my minor daughter and mother who were present at home since I was away to office stating that I owed money to Kalpataru for the job conducted in April 2008, this month was incorrect, post which I called Kalpataru and was spoken to very rudely by one Mr. Asif and another gentlemen from tele line no. [protected](kalpataur technician no. ) and landline no. 32688289, the person went to the extent of speaking in Hindi "pehle paisa de varna tera kaam nahin ho gaya, apne aapko shani samjhati hai kya, mera technician tere ghar pe kam nahin karega". What audacity for a service centre of Samsung to speak to a client like that.

I hold a washing machine, microwave oven, refrigerator and recommend Samsung products to all my friends and relatives, and this is what I am met out with. I have called up Samsung helpline 4 times since this incident on Friday 14/11/2008 on [protected] and each executive says the same thing, we will escalate the call and you will hear from our senior, till date no one has had the courtesy to call me back. I am thoroughly distraught at this incident and furious at my daughters humiliation and the humiliation I felt while speaking to Kalpataru people.

My a.c. has still not been attended to till date, what a price to pay for my loyalty and patronizing Samsung products.

Hope this mail solicit s a revert.

Dimple Sondhi
an eager complainaint.

Hi,

Please go ahead and file a complaint in consumer court. I bet u will definitely get a good response there. My friend is also having trouble with customer service from Samsung. He purchased 17 inch LCD monitor which showed up some bizzare lines, so gave complaint and no body showed up until 3 days after complaining. We will wait and then plan to move to consumer court for justice.

I am not happy with my samsung mobile as it doesnt have any application to get themes... other than the installed ones...