Samsung India Complaints & Reviews

Samsung monitor SyncMaster 632NW 16" inch TFT,

Sub:[protected]Under warranty claim for replacement against manufacturing defect.Complaint no [protected]. dt 26.09.2008

It is the 10th day to lodge my complaint wherein my complaint remains unsolved.A Samsung monitor carrying a breakage line was fradulantly sold to me by the authorised dealers of M/S Samsung India Electronics.It was sold to me by M/S Cost to Cost computer, New Delhi on 28 April 2008 for Rs. 7390 =00 via invoice / Money receipt number M-RI/10734.Repeatedly my complaint is being read by the Samsung service centres as a complaint for a music system and none of the engineers attended to my complaint for a TFT Monitor.The customer appears to be defrauded by a false warranty for the product.

Would you please help me.
KRISHNA DEO
(Consumer)
05.10.2008

Dear Sir,

I have purchased samsung mobile model = sgh-e250d on 26/01/08 from mittal electronics(authorised dealer) from pathankot(punjab) vide invoice no- 1171.
On august'08 the handset starts with following problems such hanging, auto on-off, keypad not functioning etc.
I registered complaints with local samsung service centre at pathankot with following above complaints to concern person mr saini. After 10 days i get my handset back from service centre.
I am doing job at jammu, so i collect my handset from service centre & then come to Jammu .
After 3 days only the handset starts again with following problems of hanging, auto on-off, keypad not functioning, & now new problem of sliding.
Again on 03/09/08, I registerd complain at quik services(authorised samsung service centre) with work order no -8g/q/0332 and claim no - [protected], but today after 33 days of complaint registered not a single response i get from them.
After that 3 times we have talked with toll free no. with mr Urooj & mr Ashish & third name i got forget at present, with complaint at customer care is [protected]. They assured us that the concerned person will contact us with in 72 hours but no response.
Also I get contact no of mr rahul malhotra (asm - samsung mobile - [protected]). I contacted him with following problems, he commit me that he will rectify my problem with in 1-2 days. But today 10 days are over not a single call from rahul malhotra . From last 3 days i am regularly calling to mr rahul malhotra but he dont bother to pick my call.

I am totally harrased both economically & mentally by samsung mobile from last 2 month & 5 days. Mobile phone is compulsory in my job profile due to which i have purchased this mobile. Due to non- availability mobile with me my job is also at danger .

At last i want to request you that i dont want samsung mobile back, i want my payment refund. plz help me.

PURCHASE THE SAID MOBILE ON[protected] FROM M/S SATYA SALES ADDRESS- 131, INDUSTRIAL AREA PHASE-1 CHANDIGARH PH[protected] TIN NO-[protected]

SAID MOBILE IS NOT WORKING PROPERLY SINCE THE DT OF PURCHASE AS IT DISCONNECTS WHILE TALKING AND THERE IS LOT OF DISTURBANCE WHILE INCOMING OR OUTGOING CALLS.
iHAVE VISIT YOUR PATIALA (PUNJAB) SAMSUNG SERVICE CENTRE ON[protected] BUT STILL THE SAME PROBLEM PERSISTS AND NOW I AM FED UP.
YOU ARE THERFORE REQUESTED TO ARRANGE FOR REPLACEMENT OF THE SAID MOBILE
THANKS

RAJ KUMAR MANCHANDA
# 131 SECTOR - 15
PANCHKULA (HARYANA)
PIN - 134113
MOBILE[protected]

21'' SAMSUNG CO. T.V. purchase from JAGOTA ELECTRONIC, MODEL TOWN in 2000 [model other perticulars feeded in their computer ]
On 12.sep.2008, we complained in their customer care center ph. no.[protected] for some minor colour problem [to avoid major fault] under complaint no- [protected]...
They send their executive Mr. Santosh Jha, he tell us call me in my cell no.[protected] when colour problem arises after switched off T.V., next morning we do the same. He came and take away full plate we object for this as because once before 4/5 years once co. executive repair on the spot. He told us this model is being old so parts are not with me it can be repair only at our workshop. Next day he came and fitted and demand Rs.850/ my mrs. paid him and watching the progress of T.V. but within some moment the sound of T.V.is gone then he again remove the plate and take with him and told after repairing this I will give you final receipt. My mrs. object for this.. that sound problem was not in our T.V. as before so we will not pay for this...we are waited but he did not came back...and not receiving our call in cell..
Then we again complained in above ph no under above complaint no..
...Narrated.. all the facts to them.. they said us ur plate is in our workshop and parts r not available, u will get soon. but on 30th sep, we received a call from a executive of their service centre(pitampura) named Madan Mohan. He talked with my mrs. in very abused language.. and told us that Mr. Santosh Jha is a fraud person and no more working with us. So why u allow him to repair ur T.V and paid him? My mrs. told him we complaint at ur service center and they people him, that is their responsibility to send genuine person.
After knowing this, we contacted Mr.Dinesh Behl(senior person) no[protected] at pitampura service center. He said ur T.V parts are not with us and told us we can't do anything for Mr.Santosh Jha's matter.. and not treat or guide us properly. But customer care center executives told us, ur plate is in our workshop.
Atlast.. we contacted to the head office (Nehru place).. concerned person named Mr. Kalam Singh no-[protected] on behalf of Mr.Karan Sobti no-[protected] on 3rd oct..
He assured us to take this matter on monday (6-oct)..

The company do not pay attention to the customer complaint. I Logded my first complain on 2/6/8 with the local service centre. The said that some part under warranty is to be changed. It will be attended in a day or two. On 19/6/8 i lodged the complain with their helpline system. Since I have lodged 26 complains but no body has attended the problem. I intend to go to consumer forum.

Respected Sir/Madam,

Myself Nilesh D. Parkhe purchase a New Samsung Mobile from Subhiksha Trading(Mulund) on the date 20/07/2008. Also My mobile IMEI /RSN No. is [protected] Model Samsung SGH - B200. After one month my mobile giving problem in LCD. After the problem occurs I gave the mobile to repair at Authorised SAMSUNG Service Centre (KRISH ELECTRONICS) Thane. But after one month period they had not repaired my mobile as mobile is in the warranty. When I took the Mobile on 27/09/2008 from there service centre as they told me it is repaired. But after Half an Hour same problem is occurs. Then I again returned the mobile in same service centre. But from that day They didn't called me and not given any response against my mobile repairing process. I also told them that my one and half month warranty is over in your service centre only. And I also contact SAMSUNG about this matter. But they also not provide any good service or nor given any response against my mobile. And I also waste my money to make calls to service centre regarding repairing process. Pls look into the matter immediately as my mobile is in the warranty.

Pls do the needful.

With Regards,
Nilesh D. Parkhe.

Consumer Forum


I hereby would like to express my grievance towards Samsung Company – provider of the handset, its approach towards customer service and its authorized service centre "Mariam Electronics Services (P), BV 65, sector 8, Noida who are not customer friendly or professional to treat its customer.

My father has purchased the Samsung handset model no SGH- J150 from N.M. Trading Corporation, Buttler Plaza- Bareilly, on the 22/6/08 with 1 year warranty. The IMei No is [protected]. He gifted me that set. Just after the purchase within one month the LCD Screen stopped working. It got the problem of visibility. Nothing was displayed on the screen at the time of incoming or outgoing calls or Messages. Neither I could see the contact numbers which were stored in the set and was very important and would be required at the time of emergency as well. The screen was simply blank and not functioning.

On 18 th August, 2008, my brother Sandeep Saluja went to the authorized service station in Noida at the address " Samsung Service Centre, Ganga Shopping Complex, Sector-29, Noida to get it checked. The Executive of the service centre told that the LCD screen of the set is damaged and has to be replaced by the service centre. The set is in warranty period. He issued a work order no: WA[protected] on 18th August and given the receipt issued by Mariam Electronics Services (P), B-65, sector 8, Noida. The executive said that the LCD screen has to be replaced and we will repair it and give back your handset within a week's time..

After a week's time he again went to the service station on 25th August, 2008 but the executive said that its not repaired yet as the parts (LCD screen) is not available. And since then he visited around 10 times and every time the executive repeats the about the non availability of the Parts ( LCD Screen) and gave the false commitment and called my brother every week and again repeating the same excuse of PARTS NOT AVAILABLE. He has visited the service station 10 times till date to get that handset but the service centre is so irresponsible to get it done. I really have a very bad experience with the service provider as they do not give any importance to the time and money a person is spending to get the work done and the loss which I suffered in my work due to non availability of my cell. We have spend so much of time and money in traveling and visiting to the service station every week to get the handset back but due to false commitment and no response from the service station executive we have suffered a lot.


Now till date which is one and a half months time with the regular follow-up through visits and phone calls (with no revert back) with the executive of Samsung service centre at Noida, I had not received the set but the wrong commitment daily with them. Infact no any one is giving me the updated status. As per the executive I can get my handset only after DIWALI.


I had been going through the mental harassment from the last one and a half month because of the Samsung handset provider and there service provider" 'Marina Electronics Services'. When I did not get any satisfactory response from the service station, I called up at the customer care of Samsung also on 22 nd September, They said they will revert back within 24 hours and given me a customer complaint no: [protected] but till now I did not get any response from them as well.

Nevertheless I feel that we have chosen the wrong service provider and the worst ever handset, and definitely not refer anyone to buy this.


I would like to file my complaint against and SAMSUNG and request the Consumer forum to get the handset replaced by the new one as I hardly used that handset and due to the fault of the company I have to suffer a lot in my work as well.

Please help me in this case. In case require any bill or document, let me know of the same.

Regards

Vinee Saluja

On 22-APR-2007, I bought above mentioned AC from KBM Electronics 1/32, Lalita Park, Main Vikas Marg, Laxmi Nagar, Delhi 110092, Phone; 2248157, 22448277, Tin No. [protected].

this is really sad to say that the AC is not working fine. In response to my complaint, I was told that gas has been leaked and Rs. 1181 got charged by me on 13/6/08, by Samsung Authorised Service centre "JANUS ELECTRONICS" 10C/246, Sector 10, Vasundhara, Ghaziabad (U.P.), PH:[protected]. I agreed and the service was done, but again after one month the same problem occured, this time the same service centre did the same for free of cost (date: 23/7/08). Well I was said that now this will not happen again. But from 29/9/08, we again encountered the same problem, again the comlaing got logged, but this time again I was told to pay the money. Do you think spending money after each and every month that is too on a new AC is a justification.

I am shocked that company like SAMSUNG too produces such a quality less product.

Kindly look Into the same and do the needful.

Regards...Anil

This washing machine stopped working on the 20th of Sep, the same day I registered a complaint. The representative from Samsung from Samsung came that evening and saw the machine and said that the motor is gone and has to be replaced. He said it will take about 4-5 days, so i waited patiently, he came on the 29th with a new motor which also turned out to be defective, and from then on they are refusing to take my calls, they are not evening responding on the call centre number namely[protected], the representative is also not responding to my calls his name is Rishi and his cell number is [protected]. I am facing a lot of problems due to this, maids are also not easy to come by, please help me to solve this problem and please make them listen to me and my problems. thank you

I had submitted a 40 gb samsung hard disk at vijayawada service point for replacement which is in warrenty. I didn't get the serviced or replaced one from samsung. I know it could hardly take 5 to 7 days for replacement. other companies like segate, wester digital are providing the replacements with in 3 or 4 days. i dot know the reasons for this delay. poor service from samsung.

My Dear Sir,
My Mobail set sadanly not work because i have perchese new set through 20.7.2008. The period in the Free servise by the company but i have go to the servise center ELECTRONIC PEOPLE, SAMSUNG AUTHORISED SERVICE CENTER, 4/127A, BAGH FARZANA, OPP.STATE BANK COLONY, AGRA - 282002. there people have been taken 75 Rupees charge by me.
this is the illigal.
so i want to action against to service center & my 75/- return to me.
suresh chaudhary
R.B.S. COLLAGE, AGRA
CELL NO. [protected]

Air Conditioner Split model tracking no. [protected] Since 13.9.2008, Complaint No.[protected] Since 13.9.2008 and [protected]
I want to mention few points:-
1. After the said complaint, your engineer worked for 3days to find out the fault in the transmission system of gas after dismantling the unit but he did not find any fault .
2. On 16.9.2008, he told me that the compressor is not working and as Compressor is under guarantee
( Purchase date 15.7.2007) it will be replaced with a New Compressor.
3. The outer unit was Transported in a Cycle Rickshaw, next day in which washing machine, micro oven, were already present.
4. That day they wanted to take indoor unit also but it was raining we refused it that moment asked them to send proper vehicle to take indoor unit, as indoor unit consist of chips, circuit which will be damage by rain. Again in the night about 7 pm they came and they covered it with plastic cover, & took it in a cycle rickshaw.( i have photo of taking split unit in cycle rickshaw)
5. When both indoor & outdoor units were brought on 18.9.2008, its fins were completely crushed in an are of 4-6 inches in right lower part. When the engineer came to install the unit, we told him that our original unit was not damaged but, as it has come in cycle Rickshaw, it must the damaged on the way.
6. The outer unit was taken back on 19.9.2008 & was replaced with one which further had¬¬¬ more damaged fins.
7. We refused to accept the unit till 23.9.2008 Now I request you to provide me a unit with New fins and Compressor because you have replace with an old fins from a unit from your office. As this unit is 1year and 2 months old hence you are requested to replace it with a new unit by ignoring the ex two months of warranty, We request either change damage part (grills) of both outer & inner unit other wise I may have to approach an appropriate forum at your cost.


Thanking you
Dr. Gurbax Singh
31, Defence Enclave
Vikas Marg,
Delhi-110092
Contact No. [protected]

To Whom It May Concern:

With reference to my last mail on dated[protected] I again want to take your kind attention.
I purchased a mobile on[protected] at Raipur (Chhattishgarh) model SGH-E251 (IMEI-[protected]) and I enjoyed a lot listening music in it. Suddenly on[protected] my phone stops working and shuts down.
Then I approached to your Certified Service Centre at Shankar Nagar, Raipur (Chhattishgarh) on[protected]. They returned back on[protected] by replying that there is some problem in circuit plate and the plate should be completely changed. They don’t give proper attention. They don’t want to give me warranty. Why?
If the warranty doesn’t stand in my manner according to them, then please reply immediately whether this set will be repaired or not. If it can be maintained then how much repair cost will be?

With hope of getting reply

Thanks and regards
Suresh Kumar Bhawnani
Raman Mandir, Fafadih Chhotti Line
Raipur (C.G)-492009
Mob –[protected]

My Washing Machine is not working and I have lodged a complaint at Samsung Customer Care on 15th Sept 2008 against BP No. [protected]. After that it was checked by Local Customer Care Executive of Howrah, WB and said that the display is not working and the part has to be changed.
After that till date it is not changed, i spoke to Delhi Customer Care([protected]) several times, they are assuring today our people will visit. The local executives are saying they now dont have any spare parts and will make it by Friday. You know Durga Puja is coming, when i talked with Mr. Dipankar(Local Executive, Salika, Howrah, WB)and asked him to make it faster because everything will be closed by this week since the Durga Puja is coming, he says "it will not be done now, it will be done after Pujas". How can he say that when he is working under the Brand "Samsung" and helping us the Customers.
This is really shame on Samsung People when they are harrasing people on an Essential Household thing like Washing Machine.

My harddisk got crashed then I submitted my harddisk and i got the replacment but the replace harddisk was also not working properly. Then i again subitted my harddisk on sept 13th '08.

The lady named Sunita negi collected it and told me to collect on sept 17th '08.
When i callled on sept 17th '08, for the confirmation of the time of reciving time of harddisk, the person named mukut told that harddisk has not arrived then i asked him to transfer to the manager named rana. Rana told me that you can pick your harddsik withing another 3 or 4 days..
But when i called them after 3 days they are saying the same thing..
then i talked to the ASM but he is also giving me the excuses.

Customer care service is very bad. they never suppose to pick my calls even.

I had some urgent work to do but because of those people I could not able to complete my urgent work. who will be responsible for this. my work order number is 1778.
I would highly appreciat it you people pay any sort of attention regarding this.

Furthermore, the person in the servic center suport at Nehru Place with whom I had conversation is so pathetic and meaningless I can't expalin you. I have a suggestion to people to make them educate before sending them floor.


Regard

Vijoy Prakash Sharma.


contact me -[protected]

I registered a compliant on 12th May regarding poor performance of my Samsung Split AC. My SR # is [protected]. Since last 24 days I have followed up 7 times with Samsung call center # 30308282. On each call I am assured that a technician would come to my place to resolve the issue. As a matter of fact all my STD call to Samsung Call Center have gone in vain. There has been NO RESPONSE from team Samsung

Please help !

Naveen

hello sir/madam,
i purchased my samsung SGH-J600 mobile four months back in bangalore at subhiksha shop...i have 2 problem in my mobile..if i talk with my mobile even for 3 to 4 minuites my mobile gets heated soon...the second problem is my sending messages or item via bluetooth is failed always...but no problem while recieving...plz say me a solution to solve my problem...hope to receive quick and good solution from you...
thanks in advance...thank u

My Name is Yatendra and Bought a SCH F679 CDMA ( Also known as MAXX) for my reliance.
The phone developed a snag and I gave it to service center on the 18th August 2008. My Job card number was WA[protected]
This was NOIDA - Samsung Service Center at Ganga Shopping Complex.
There was a display in the service center that claimed - guaranteed 7 day service. HA HA... It took them 10 days to do something. Mind you during these 10 days I had to personally go there 'killing my 4 hours out of office hours, each time, Finally on 27th they gave me the set with a fault that read - battery problem. So I requested a new battery and asked them to check it for me. The phone dint switch on. They tried many batteries and direct charger...but nothing worked. So they took it back and said that it will take a few days more. So after 3 days...after calling them and again personally visiting them...I was told that the phone has water logging and this is not covered in warranty...and the repair will incur a Rs. 5000 charge. ASTONISHED !!!.
I could not understand as to how did the phone develop water logging in last 2 days, where as the set was with them for good 10 days and it was sent to their service center in OKHLA - Delhi. So I called up the customer care center and lodged a complaint. They were (as usual call center types- Thank u for calling…….have a nice day blah blah types). They said that some one will get back to me. Errrr...get back...no one in the damn organisation ever gets back to you. After a week later - after having called the customer care many times - I had to use the conventional INDIAN way --- abuse ( Ma Bahin...) on phone. So they gave the number of some Savinder Chauhan ([protected]) - HEAD of customer care and service for western UP and NOIDA ( Big post - very high protocol- must a be a very qualified man – or may be some resourceful person who got a good reference for the job). The person was very responsive on the first call- it was Wednesday.
He promised to personally go to the service center and check for my problem and get it sorted. He PROMISED to call me back on Friday. I kept waiting...as usual keeping up the SAMSUNG INDIA's attitude...Chauhan did not call. So I called up the service center at Ganga Shopping Complex, to check if The GREAT Mr. Chauhan had attended to my handset or got it checked / picked up...the answer was well expected ...NOOOOOOO. The Great Chauhan never contacted the service center for my phone. ( Prithvi Raj Chauhan would have committed suicide at this junction. Thank God he was not born in these times)
So I called up Chauhan. ( Please note that This Chauhan is a the busiest man on earth – perhaps right hand man of George Bush). He never picked up the phone. After many tries he finally picked up the phone and gave me all sort of excuses that how he got busy and how he has to manage so many things ( I don’t know what is that the company pays him for ). Again he said that by Tuesday he will get my phone attended to and that I will get my phone in 2-3 days. That he will call me back and update me on the status. OKKKKKKKK
Next week….I kept waiting for a call Tuesday, , , , , Wednesday……..Nothing happened. I tried calling up the Great Chauhan…………….No response….Phone ringing ………..but no pick up. I must have called at least 20 times. So After 22 days and no phone and no response. I got pissed off and called up the customer care and again did the same………….shout and abuse. I asked them to give me someone’s telephone number above Chauhan. After a long hold they gave me a number or Mr. Rajan – supposedly head for all the products in Uttarpradesh. I called him up and gave him my story. He was sincerely nice and immedietly got Chauhan on a conference with me. Chauhan again made promises and commitments to get my problem solved in next 2 days.
Like an emotional Indian Fool, I believed. But again no response…………absolutely no response. Mind you Chauhan does not pay his bills for the cell phone…………he still does not call customers. He is busy calling his bosses whom he must be buttering for a promotion for INDIA Head for customer [censored] ups.
I call him up and find out. He agrees that there was a fault and that they will need to change the mother board. It will take some time. Ok no problem were his words.
After a week no response. I kept calling and asking. He then tells me that the company is short of motherboards……………….as if it’s the customers fault to have bought a phone. I was furious and called back the customer care…………to get in touch with chauhan. Mind you Chauhan never picks up his phone from customers. You have to call mobile customer care and rave at them and then they definitely get you in touch with him over a conference.
So Chauhan now tells me that he will get a new phone OR a full refund. I was quite impressed……………………&hellip...⇄ after getting screwed for over a month now. But he said that he will take upto 10 days for the refund OR the new phone to arrive ( Let me mention that SAMSUNG INDIA is not concerned about as to how long the customer has been in a fix…………they still follow the protocols. 10 long days………. . If it were a good company they would speed up the process as the customer has not been given his mended phone even after 35 days as against their 7 day guarantee.
I kept calling Chauhan and when we finally spoke he was sounding as if he was doing me a favour and that he will get a new phone.
Finally I receive no calls what so ever from any one in Samsung India Mobile divison.
On Mondy 29th September ( Please note that I gave my h andset to the company on the 18th August 2008. 41 days. I start calling CHAUHAN……………….No response………….he knows my number. I got utterly pissed off and looked up for Samsung India Corporate office on google. I got their Nehru Place office address and telephone (011 – 6411234) the phone rings ---welcome to Samsung India ---dial the extension or hold for the operator---- I hold for the operator………..WOW……no operator. After a long hold of 5 minutes……….no operator. I tried it at least 5 times…………I could not get through to the operator…………After all its their corporate head quarters.
SO I called back the customer care[protected] and rave at them. They wanted to connect me to the GREAT CHAUHAN…………I refused and asked for a senior persons number. They did not give me any number. But by this time the message must have reached Chauhan. Simultaneously I got a call from a NOIDA land line phone.
DON’T MISS THIS ::::
I called back to find who it was…….. I was told it was a PCO. So I enquired where was the PCO………..the lady said Ganga Shopping Complex…………So I asked if it was close to Samsung Service center………..She said yes and I requested her to call them over. Some one came and said yes they were trying to call me ( Samsung Service center does not enough funds to call the customers. So they use PCO)
So the gentleman tells me that My phone is ready………………and you know what. There is no new phone no refund…………..But they bloody repaired my old phone in 41 days………………………&hel...⇄
How does one explain this lapse.
I only request you people not buy any Samsung Products. Their attitude is really screwed. Right from top to bottom they have the worst work force.
I had the worst experience with this company.

I am having a Samsung Micro-Wave Oven. There has been a damage to the flexible PCB inside along with the wiring by a Rat. Since last more than 2 years I am struggling to get it repaired even in City like Pune. The response is very clear "please contact our head Service Station as these spares are not easily available". I have bought the Top Brand of Micro-wave from Samsung and I do not want to throw it simply because the Spares are not available.

CAN SOMEONE HELP !!

We have purchased split ac of samsung make 15 days back it was working ok.Its fit for a director's cabin.When he occupied the same the ac stopped cooling .Wwe purchased it from Davar International Gurgaon.Engineer visited the site on thursday and confirmed gas leak .Now we still are awaitng for Engineer to inform the work shop and then the person to come and repair.


This is the worst expereince we are having and that too for a Directors Cabin,


I want the repairs done today with out fail failing to which i will have to inform Samsung international site complaintno is -[protected]