Samsung India Complaints & Reviews

Before launching into my story, BBC Watchdog highlighted this series of refrigerators and Samsung suddenly woke up and extended teh warranties. Clearly, they know there's a problem.

We bought this refrigerator on Aug 22 2005 (model RS21NCSW) in Bangalore, India. We did not have any problems with it for almost 2 years or so. Then, we noticed that when the power went out briefly (we have a generator and the power almost...

My name is Amit, i bought the Samsung HDMI DVD Player (f-1080) from DAWAR OPEN WORLD, MGF MALL, GURGAON.

I got the region code error when i tried to play a DVD. I called the customer care and they told that person will visit my place to resolve the issue,
but no one came. I called around 50 times but no one bothered. When I called the Dawar, they told me to take the player to service center and said that they won't...

i have samsung mobile model : JGH600... which iwas puchased by my brother Vikrant and phone is registered with the name of Vikrant srivastava at the date of 13.01.08 and my phone is in warranty period.Recently i.e. ( 11.08.08) i handed over my mobile set to samsung service center ( Perfect care solution, 5E-12, B.P.NIT Faridabad ) and my complaint is i have a "blank mobile display" and wat service people told me was there is a strip...

BOOKED A COMPLAINT FOR SERVICE/REPAIR OF LCD TV ON[protected] ON 17-08-08.SERVICE FEE OF RS 250? WAS QUOTED & WE AGREED TO PAY THE SAME.
NOBODY TURNED UP ON THE APPOINTED TIME & DATE[protected].
NEXT DAY[protected], ONE ENGINEER CAME & TOLD ABOUT NON-AVAILABILITY OF THE PART.
FOR 10 DAYS THERE WAS NO NEWS.WE FOLLOWED UP ON 28-08-08 & WERE ASSURED OF PROMPT ACTION.AGAIN NO ACTION.
WE RANG THEM...

This is regarding my complaint made on 23.07.2008 for my 1.5Ton Window Air Conditioner. Against the complaint, a technician had visited from Samsung at my House and checked the Air Conditioner changed the capacitor and took Rs.470/- and informed us that now this is ok, and in case any problem, we can contact him over his mobile, he will come and repair the A/c till 2months without any charges and he has regretted to provide a any bill for...

We purchased above said a/c on 25 july, 2008 & it got water leaking into room after 15 days of instalation, then it stopped working all together, despite our repeated calls company officials did not make a visit for 3 days. It is all happening after we heard so good about there services & their commitment to visit with in 24hrs of complaint. This is kind of harrasment & ill treatment we have to go through....

BP No. [protected]
The above complaint was registered on 19/07/2008. Even after fllowing up with yourpeople for the past 40 days, the compalint has not been attended. ONLY an assurance that the call will completed in 2 days is given by your people whenever i call.

Is this the kind of service a customer gets, even when he/she is willing the cost of replacement.
Who do we get in touch with if such a stituation occurs?...

Dear Sir/Madam,

We bought a Samsung Refrigerator Model no.RT31ZVSS and a Washing Machine Model no.WM WA85VANEC from SAMSUNG PLAZA, PCH RETAIL LIMITED, Gautam Towers, Plot no.4, S.P.Road, Secunderabad, Andhra Pradesh.The Invoice no.BEG-200 dated 20/07/2008.

After delivery we found that the Refrigerator door has defect and we gave a complaint to Samsung Customer Care[protected]
Our complaint no is [protected]....

hi all
my name is murali mohan
i have already posted my problem regarding my fridge.
Pls read that
My customer care no.is [protected]
i would like to protest against the company service in the following manner

1.We samsung customers those who are facing difficulties with the company service will go in rally either 2 wheeler /3 wheeler.
2. A crane will be used to lift the fridge and...

i purchased a samsung 29 inch tv in 2005 for rs 22000/-. on 14 aug 2008 when i was viewing tv the picture disappeared suddenly but sound signal was coming . i gave a complaint to company but engineer of company came on 19 aug 2008. he told that only an ic is to be changed.this ic is not available in yamuna nagar so this ic will be brought from noida and ur tv will be repaired day after tomorrow.when next time he came he opened the tv and...

hi all
here with i am giving gist of application submitted to DCP, Central Zone, hyderabad,

To, 27.08.2008.

The Respected Dy. Commissioner of police,
Central Zone,
Hyderabad.

From,
Murali Mohan.V,
Chartered Accountant,
324/III, Janapriya Abodes,
Bakaram, Gandhinagar,
Hyderabad 500 080.

Respected sir,
br...

I have a SAMSUNG television which broke down this month (18th Aug 2008). I called Samsung service and I was assured service engineer visit same day. 3rd day engineer visited, repaired and went. In 2 days, same fault appeared. Again called Samsung service, engineer came and corrected and left.
Then I went outstation. When I came back after a week, TV was again not working. Problem was same. I had to call customer service again and...

Washing m/c model wo625 2 cp 8021 43 p Product s.no.WA88TPLB4..TZ purchased on[protected] from Bajaj Electronics Pajagutta Hyderabad is not working since 21-08-08 & on 22-08-08 evening one of the technitian of the co. attended it. &he concluded that till the dampening rods (4 in numbers) are replaced the m/c may not be put 'on'.Since then N no.s of calls have been made to service centre & except the operator, there has...

I had purchased a Samsung AS24WD split A.C. from M.G.Ezone 4 Basant Lok Vasant Vihar New Delhi 57 and had also paid Rs.1, 500=00 as installation charges.
The mechanic who came for installation charged me Rs.750=00 for stands on which the plant was to be placed. Further he did not have a three pin plug, adequate wire and he borrowed our gas (LPG) cylinder during the course of installation.
Kindly clarify whether the above costs...

I HAD PURCHASED FULLY AUTOMATIC SAMSUNG WASHING BEARING MODEL NO WA 85K2S FROM M/S BEST BUY R P ROAD SECUNDERABAD SOME THREE YEARS AGO AT THE TIME OF REGISTERING COMPLAINT IT WAS INFORMED THAT TECHNICIANS WERE BUSY AND DEPUTED AFTER GIVING RING AND THIS WAS ABOUT TWO TO THREE WEEKS BACK I AM RESIDING IN MALKAJGIRI HYDERABAD MY TEL NO IS 40184182 I NEED IMMEDIATE SERVICE PLEASE ARRANGE TO DEPUTE TECHNICIANS FOR ITS SERVICE AT THE EARLIESTbr...

Dear Sir,

A microwave oven of Samsung(model no-CE1113FL) was bought by me from Capital Chowringhee (p) limited Kolkata on 12/07/2007 through a friend. The retailer supplied me a dented and damaged oven which was replaced by Samsung after many E-mails and phone calls in the month of September, 2007.
My oven stopped working on 06/07/2008 and I informed Samsung about this through E-mail dated 08/07/2008 which was acknowledged...

Sir
I have all ready mailed for same subject on 16.07.08 but till 22.08.08 there is no solution. I also call to The BM, Patna Branch but there is also no response. Complain No-BP-[protected], [protected], [protected] & [protected](the mobile no is complain no) are also pending from 8 days to 25 days. When a consumer comes to me, on 22.08.08 to know about his complain having BP No-[protected], the call center says that a service person...

I PURCHASED A SAMSUNG LCD MONITOR, MODEL- SYNCMASTER 932 NW, FOR RS. 10000.
DATE OF PURCHASE - 8TH JULY 2008, JUST AFTER FEW DAYS OF WORKING I NOTICED WHITE COLOUR BAND OR LINE ABOUT AN INCH WIDE ON LEFT SIDE AS WELL AS ON TOP OF THE SCREEN, ITS MAJOR DEFECT AND I REGISTERD A COMPLAINT TO SAMSUNG FOR REPLACEMENT.
BP no. [protected] ( COMPLAINT NO. )
on 13th august, 2008 i registered a complaint for replacement and since...

Hi all,

I've purchased Samsung explore slim mobile, from mobile store last year december, It worked fine for some months. Later on, Voice clarity was not there, to make matter worse, Voice break happened during the calls. I went to samsung authorized service center in T.nagar chennai - TECHNO CARE, who took the handset and asked to call 2 days later, when I called they said that there is some major problem which needs...

Dear sir,
I purchased a window A C(BIO SLEEP)1.5 T capacity, on 17/07/08.On 16/08/08, Imade a complaint with the consumer care helpline.The BP number is [protected], for its improper function. Every day they are replying that "today it will be solved". So far the "today" did not come. I am fed up with the irresponsible and untimely service of Samsung. Please expedit
the action...