Samsung India Complaints & Reviews

For about a month I am receiving messages from porn sites, pharmacy sites, etc. The message is received with the following details:

Call cost: Rs. 0/-

This will lead to a chain of messages minimum 2 in count.

Whenver I receive such message, the functionality of the mobile is diabled for about 15 minutes after which the mobile gets activated automatically again.

Sometimes I may receive calls from such numbers. Incoming call keeps buzzing and the mobile functionality gets de-activated

Kindly look into the proble mimmediately.

MySelf, Rakesh Lakhani has given my mobile phone model no SGH-C170 for repair with Samsung Service Centre located at Sector 22, Chandigarh on 7th Oct 2008.

b) Work order no WA[protected], Model No SGH-C170, RSN No : [protected], Date of Purchase 18/11/2007 from Mobile Store

c) I have been told to collect on 10th Oct 2008 .

d) When I visited the Service Centre on 11th October 2008, I have been told by Mr Deepak Sharma(Manager) to collect my mobile on Monday ie 13th Oct 2008, as the mobile has gone to delhi for repair..

e) When I started shouting on Mr Deepak, He suddenly took out my mobile & handed over to Mr Sarabjeet, Engg to repair it.

f) After 5 min, he told me that mobile is working ok now.

g) When your engineer has so much of confident that he has repaired my mobile then, why I have been told to collect on 13th October2008, Why the company is harassing the customers.

h) My Mobile is still under warranty, I need the service report from Samsung, mentioning that mobile is working fine & has been thoroughly checked.

i) Mr Deepak has refused to provide me the service report, which shows that Service centres are un-necessary harassing the customers.

j) I have been told by Mr Deepak, that I can contact any one, he does’nt care & has mis-behaved with me.

k) My Mobile is still under warranty.

l) I spoke to Mr Baroch, customer care of Samsung Phones & discussed this in detail.

m) Mr Baroch has provide me the mobile no of owner of service centre of Samsung, which is not working.

n) You are requested to look into this matter personally & take the action accordingly.

o) If, I will not receive any reply from your side on or before 48 hrs, then I will have to take the second step accordingly.

p) I need the Service Report of your engineer, clearly mentioning that he has thoroughly checked the phone & has rectified the problem.

q) Also, the no of days, I will not receive my phone to be added in my warranty period.

r) I spoke to Mr Amarjeet Renu, Owner of the Service Centre located at Chandigarh, He has refused to provide me the Service Report.

s) You are free to contact on my mobile no [protected]





Thanks

Rakesh Lakhani.

I had bought a Samsung Mobile Phone - Model SGH-C170 (Sl.RW5Q604824f, IMEI No.[protected] on 2.9.08 from Shakti Electronics located at Rajindra Nagar SBD. Ghaziabad, vide their invoice number.4251.

I brought this phone on 2/9/08 and on 9/10/08 it stopped functioning.

Now on 10/10/08 I went to your authorized service center (10/c 246 Vasundhra near Vanasthli Public school, Ghaziabad).

No engineer was there to help me. Only receptionist was there. She told me to get it back on 13/10/08.

On 13/10/08 I went there, now I got the engineer he told me that the whole motherboard need to be replaced & it will take 2 weeks time & he doesn’t have any backup phones as well.
If I am in a hurry he told me to go to your okhla center. Why is that so? Both are authorized centres right?

Can you please suggest should a customer have to have multiple phones with him to fight such kind of situations.

I also don’t understand what quality you people are selling. With in a month the motherboard got damaged.

Can you please look into the service provided into your service centers as well.

Dear sir
I have bought the samsung Top loading fully automatic washing machine on 8/10/2008 from samsung plaza, noida, sec-62.I have made call at demo centre from last three days to show the demonstration, but no response came from them.If these people do this much time in just for demonstration then if any technical problem wiil come, then how much time they will take? They are just good marketers not to believe in customers response.

I Have samsung mobile explore CDMA mobile. I have got it checked from samsung service center gurgaon for network issue under warranty. After keeping the mobile for 1 monthh they said we have repaired the mobile. But after 4 days again the same problem have started occuring and now they r not ready to listen to my complaint.

Can any one advise me how to file a complain against them, so that they can learn a lession.

Dear sir,
I am Mr. Jeewan from chandigarh i have two samsung mobile in the name of myself jeewan & Sita ram, samsung model no.SCH-s269 & SGH-X430MSAIND. I had submitted both mobile at service station at sector-41 on dt.23/08/08 vide work order no.[protected] (display Problem) & the other work Order No.[protected] on dt.18/08/08(Dead) & expected date of handset return is after two weeks. When we visited to service station, we told that mobile has been sent to Delhi for repair. You have to wait for 7-8 more days.Now it has been passed 60 days but i have not got my phones yet. I have tried to make calls in the regard, but, either they do not pick up the phone or we get replies that they will inform me but after repeated requests they have not called me yet.
If no action is taken by the company i will be compelled to knock the doors of the consumer court for justice to a non technical customer.
You are requested to please look into the matter & do the needful.

Hope for favourable response & early action please.

Jeewan
[protected]
[protected]

I purchased a Samsung SGH F480(Touchwiz Mobile). I wanted to add my contacts in groups. I am unable to do the same. There is a icon given for group, but there is no option to add group. I dont understand how this big bug is left in such a latest handset.
I have also checked for the same with Samsung customer care personell but they were also unable to get the problem solved out.
This procedure of repetative mails and calling the Customer care was of no use. They were also not updated with the same. I think I m stucked up.

Samsung Mobile... Please wake up and help resolve customer queries.

Dear Sir,
We have bought Samsung Refrigerator (Model RT31M-0230) 1.2 years back. We have registered a complain(Ref# [protected] ) on 17th September 2008 to samsung's authorised dealer of Mangalore regarding non-cooling of the refrigerator.
After 2 days of time Engineer from the service centre gave a visit and informed that there are two parts required for the repairing and will be done immedietly. But later though we have done regular followups, no one turned out for firther actions.When I visited to their office, all the staffs and engineers were not at all giving any good response. They informed there is one part available and they are waiting for the next part to arrive.Without both parts they cannot do the repairing.They assured that on 4th October they will visit and repair. On 4th I have recived the call inforing the engineer will visit with the same one part which was available and they wil repair the refrigerator. Thsi is utter foolishness to play with a customer.Same Engineer(MR.Shashi) who infomrmed that he canot repair with one part is informign that he will repair, that too after consuming 15days.When we cannot use frdige for these many days, with regular followups these people were answerign relaxingly and not at all bothered the problems faced by a consumer.
This made me to complain to Banaglore customer care.The senior customecare staff(Ms.Pooja) regsitred the compain and informed that she will take quick actions and will make sure problem will be solved. There was no response again. Again I had called twice and asked the status.They had assured the quick solution and now its 9th and not a single call or any engineer or rep has visited.
I am really wonderign how can company like Samsung can have such a worst way of handling customer and provide such a pathetic asfter sales service.
I'm still waiting for someone to take this matter seriously and make sure my problem will be sorted out.
Unfortunatley similar problem is faced by my neighbor whos is also a samsung customer for refrgeator.

Hope I will find some respose soon.

Thanx and Regards,
Mohammed Mansoor

I gave my microwave for repair in the samsung service center in chennai . The problem was with the Timer control knob. They charged me for Rs.4000 to repair. But they didn't do anything, the microwave is not working completely after repairing. The condition of the microwave is became worst after repairing .The cooking control knob and the timer knob is not working.I don't know what they have changed in my microwave. They are not responding properly.So please take necessary action against them. The address of the Samsung service dealer in chennai is
Hi Tech Solutions, Anna Nagar, Opposite to K4 Police station.They make me felt frustrated and fade up .So please take necessary action against them.

i have samsung MWO madel no.CE2933G/XTL, sr no.00057ZBNA01212X purchased on 2003 Jan 01. Recently it stopped working i called up the service center and gave the MWO for repairs. After repeated enquiry i was told that the perticular PCB for this model is not being manufactured any more now. Therefor they will not be able to repair the MWO, so buy a new model. i am realy very much disheartened by the attitude the after sale service

Dear Sir, i Nihal Singh, R/o 713/11 NH-4, Faridabad (Haryana) Mobl. No. [protected], i was purchased Air Condition of Sumsung Model No. 182KA from M/s Electronic Traders, 2&3, Shiv Mandir, Market No.5, NIT Faridabad-121001. This Air Condition is not working last 15 days i have logged the complaint on dated 09.08.2008 at Sumsung Complaint Center telephone No. 30308282 and they have issue me a complaint no. [protected], but till date they are not repaired / exchange my Aircondition and not any response of my telephonic message as well as e-mail message. You are therefore requested to kindly takeup the matter at his level and solve my problem. You are now the summer season is passing and we are face very problme due to this.

Dear sir,

i have a samsung mp3 player which is a gift to me
from my friend's brother in low. It's model is "yp-u3zp".

But now im facinng some problem in my player.
When i put this in USB port on my computer, it showing some message on its display (ie:logval=0x[protected], i cant switch on it and my computer doesn't detect this.

when i went to our nearest samsung service centr, they asked international warranty card and purchase bill but i dont have these things i already said its a gift but they reject this and said me they cant do anything without that documents.
i just asked i[censored] repaire it, ill pay for that, they said they cant repaire it. its an imported piece.now what can i do sir to repaire it.

We Have Puchased Samsung AC Split in a bulk. 1of them are not working
from last 15 days. We have Informed many times to our nearest service center Gwalior (MP)
.But necessary action has not been taken by the Samsung service center.This is a subject of Regrete.

October 7, 2008

G.Gowtham
Sivasakthi Illam
3/22A, Periyar Road
Ramapuram
Chennai – 600 089

Head Customer Service Centre
Samsung

Sir,
Sub: Negligence of breach of trust by Samsung Service
*****
It will be more apt to address myself as a victim of Samsung rather than a customer of Samsung.

It all began with my purchase of Samsung CTV at Sakshe Electronics - T.Nagar - Chennai - Tamilnadu on 4th July 2008.

I was happy that time unknowing the bitter consequences of this purchase in which a Samsung CTV along with a manufacturing defect was delivered to me.
Please look into the copy of my previous mail enclosed herewith for your reckoning.

I have been calling and mailing your service center repeatedly but in vain. All my patient efforts to make you people realize and resolve my request has failed miserably. I never expected such ruthless, reckless, negligence and breach of trust from Samsung service that too for all fault of yours by delivering me a CTV with a manufacturing defect. Loss of money, harassment, negligence and breach of trust by your service center has put me to severe stress and mental agony.

I no more hope or look forward for any positive gesture from your service center. In remembrance of this sour experience from Samsung Iam planning to organize a burial ceremony for the CTV you supplied me. Being a popular journalist myself, Iam inviting the entire news media to this event to be held at the Kannammapettai Burial Ground which is very famous in Chennai. It would be grandeur if your Head-Customer Services who is not having a minimum courtesy to acknowledge my previous mail, could participate and grace this ceremony.

Please inform me your convenient date and time, so as to make further arrangements.
Hope you will cooperate well atleast for this final ceremony of the 'Late Samsung CTV'.

Thank you.
G.Gowtham

Encl: 1.Copy of my previous mail -sent on 17th September
Encl: 2.Chronological Events in order

Encl: 1.
//negligence of service for Samsung CTV
Sub: Complaint on negligence of service for Samsung CTV CS29Z57MV
Ref: Bill no.2244
*****
I have purchased Samsung CTV – CS29Z57MV from Samsung's exclusive showroom M/s.Sakshe Electronics, T.Nagar, Chennai on 04/07/08.

The same has been delivered to my place on 05/07/08. Delivery boys unpacked the TV, plugged in for checking on/off and said ok. But I could notice a spill on one of the sides of TV. When it was enquired, I was asked to contact service center.

The complaint has been booked immediately through your service center by me. The complaint Reg. No. is [protected]. One Mr.S.R.Murugesan attended the complaint within 2 days and he told us the backpanel of the TV cabinet has a manufacturing defect The assembling screw holes have been enlarged and this spare has to be replaced by the sales dealer. (Sakshe Electronics). He has promised me to bring in the new spare within a week.

The above said has happened before 10/07/08. After which in spite of numerous calls and reminders my complaint has not been solved till date (18/09/08). Week after week excuses and silly reasons have been told to me for not solving this complaint. I have lost my patience with this problem.

Pl help me to do care to provide needed remedy immediately.

-Regards,
G.Gowtham,
[protected]@gmail.com//

Encl: 2.
//Name of the dealer: M/s. Sakshe Electronics
Address: Samsung Plaza, 84, G.N.Chetty Road, T.Nagar, Chennai – 600 017
Model of the TV: Samsung CTV CS29Z57MV
Bill no: 22440

Chronological Events in order
1. Purchased the TV: 4th July 08
2. Delivery to my residence: 5th July 08
3. Noticed a spill on one side of the TV: 5th July 08
4. Informed Service Centre and booked a complaint as per the instruction given by the delivery staff: 7th July 08
5. Engineer Mr.Murugesan attended the complaint & promised me to replace with a new one
6. The above has happened before: 10th July 08
7. Service center executives telling excuses: till 17th September 08 week after week & the problem has not been solved
8. Again complained through internet: 18th September 08
9. Spoken to Chennai customer care: 18th September 08, executive Ms.Vanitha & she said that their Head will speak to me
10. None of them had called: till 29th September 08
11. Once again complained about this to: 30th September 08 customer care executive Ms.Hepsiba
12. She said that they will exchange/replace: 30th September 08 the TV and their Head will speak to me
13. Nobody had spoken and the problem : 4th October 08 is not solved till date
14. Again called and enquired to customer care (to MR.Rajesh) and getting excuese once again.//

huge water leakage from the refrigetator after many repairs and reminders to the service centre

I purchased a Samsung C170 mobile in May'08. The mobile stopped working in July 08 as is was not taking charge. The Service centre takes more than 15 days to fix the problem. So people should think twice before buying a Samsung Mobile. After 20 days the company says that it would take 10 days more. Work Order No. is 7260 dated 30-07-08 at Samsung Perfect Care Services at Faridabad.
People should think twice before buying a Samsung mobile as service time is 15-30 days.

This is sowjanya, I have purchased a Samsung mobile SGH M610 on 3rd Aug 2008 from Sangeeta mobiles, Himayat nagar, Hyderabad and my mobile display has broken as it was fell down. I have contacted Samsung customer care at Ameerpet branch, Hyderabad on 23rd Aug 2008 and they informed me that SGH-M610 display is out-of-stock at that particular branch till date and said that they will raise purchase order for it. I visited customer center after two weeks, they asked me to register online customer request. I have registered request on 27th Sept 2008 and reference number is WA[protected]. It has been more than a week still I have not received any response from them.



It is very poor service to the customers, which Samsung is providing just to replace a simple display part. I request you to look into this issue as soon as possible and dispatch the display to Ameerpet service center, Hyderabad.

Would you please help me against the fradulant act of M/S Samsung Electronics India Pvt Ltd. The Samsung Customer Care call centre Daily makes a reply "the engineer will reach today", when calling against Complaint no [protected]. dt 26.09.2008. It is now the 11th day to lodge my complaint for an under warranty replacement of Samsung Monitor 16 inches TFT.
The monitor is totally out of service and not working at all.The above referred monitor was presented at Samsung Service Centre Varanasi for an under warranty replacement against manufacturing defect on 06.10.08. But the monitor was not accepted by Samsung Service Centre at Varanasi under warranty claim. They even refused to receive the copy of complaint letter addressed to them. The Centre incharge Mr Abdul Samid refused to visit the customer. It was brought to the notice of the complainant by Samsung Service Centre Varanasi that the Noida Call Centre of "Samsung India Electronics Pvt. Ltd" has manupulated the complaint to make it for a music system and the warranty is not made good by them. Samsung Service Centre Varanasi also denied for any on line service from their end. As such the customer is placed at a monetory loss and mental tension.
The customer is now left with no alternate except to refer the matter into competent court of legal action for compensation of all damages and losses.


sincerly yours

KRISHNA DEO
(Customer)
K 44 /19 NAIK BAZAR
VARANASI
PH:[protected]
[protected]

I bought a Color T.V. from Next Retail Shop, Sector-31, Gurgaon on 24-Aug-08.. Since first day it was a deffective set. The problem was remote stops working after sometimes. Even after continously registering complaints to customer support Telephone Numbers, sevaral emails and personal calls to Service Engineers of Samsung problm is not being attended.Now it is more than 45 days and problem is still pending. I have very bitter experince with Samsung products and advice anyone not to buy Samsung product if one needs proper after sales support services becuase your product will not be serviced and you will get only mentally tartured as you have to leave with your deffective Samsung Product forever.

Dear Sir,

I bought a Samsung MAX handset from a eIT-Mart, Nashik on 05/05/2008 within 2 week my mobile gives me a problem with Camara. When i want to capture images the mobile goes hang. sometimes it takes very long time to load the camara, after that it gives a message "No Sensor" at that time i am unable to capture our precious moments for what purpose i purchased the handset.

I go to the dealer eIT-Mart, Nashik from where I purchased the Handset, the dealer Check the problem at there shop, the problem is still there, so he suggest me to visit the Samsung Authorised Service Center, which is Shree Ganesh Electronics, Myselft visit to the Service Center I show the Handset to the Service Center, but when I come to Service Center at that time the Camara captured a Images, so the Service Center Person says that there is no problem in the handset. While before reaching to the Service Center appox. 15 minutes before the Handset gives the Problem to goes Hang at dealer shop, & after 15 Minutes it works. How it is possible ?? ( i have no time to go to the Service Center every 1-2 days when Handset gives the Problem)

I have faced too much mental & physical trouble due to the Handset I purchased. I purchased the Samsung Handset because of ITS NAME IN THE GLOBAL MARKET AS WELL AS IN INDIAN MARKET, BUT I THINK I WAS WRONG ???
I am completely not satisfied with the Product I purchased.

So, I requested you to kindly solve my problem by replacing the old Handset with NEW HANDSET & MAKE ME SATISFIED. Otherwise Pl. do not force me to take further actions, it is difficult to both to face the further action. This is my humble request.

Awaiting positive responce.
Thanks
Aashish
[protected]