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Samsung India Complaints & Reviews

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Updated: Oct 17, 2025
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C
Charanjit Singh Reen
from Noida, Uttar Pradesh
Sep 19, 2008
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I really dread your support structure and the reponse. It is really pathetic.

I had logded a complaint at[protected] on 09/08/2008 for my Refridgerator. The BP No. provided was [protected]. Even after repeated followups, tilll date the call has been pending.

I think I have a made a mistake in purchasing the product and now am regretting my decision.

Now, if the call does not get resolved within a week fro today, the only option left is to go to the consumer court along with relevant documents and try to get justice from the court.
Regards
CS Reen
[protected]
Aug 14, 2020
Complaint marked as Resolved 
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    S
    Shravani Chowdhury
    Sep 18, 2008
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    My Samsung double door 410L refrigerator was bought in July 2003. For the past one year there have been problems off and on regarding its cooling. Either it doesn't defrost or it doesn't cool. The Samsung service engineers would come and melt off the ice and say its fine. But it would stop cooling after some time. Finally after multiple visits from the Samsung engineers I filed complaint no[protected] on May 29th. After repeated calls to the service center, some rude engineer came and said that some thermometer has to be replaced since its not defrosting right. Again there was no communication and finally I was told the part is not available. Long story short, my fridge stopped working completely in the mean time and after a MONTH they got the part and changed it. How can it take A MONTH TO GET A PART FOR AN MNC LIKE SAMSUNG. Do we still live in the dark ages - have they not heard of couriers?? When called, the Gurgaon service manager Sushil Sharma told me very rudely that nothing can be done. When will these companies wake up and take service more seriously. Why can't we sue these companies for false promises and for selling dud products to consumers?!

    Again my fridge is not cooling and this time I am told a PCB needs to be fixed. I filed a complaint on Sept 6th (no[protected] and again I call daily and am told that it will take another couple of days to get the part. So who will compensate me for the mental trauma and the aggravation that this complete lack of service is causing me?! Again it will take atleast a month for a company like Samsung to procure the part?!

    I wonder how its got to be a $80bn company with terrible service like this!! I am never buying another Samsung product - we had a similar experience with a Samsung home theater system (its now sitting in our attic gathering dust after various Samsung engineers spoilt it after just one year of buying). I just dont want more consumers to throw their money down the drain like us...
    Aug 14, 2020
    Complaint marked as Resolved 
    I have lodge complain about my samsung refrigator single door . still it is not attended .
    leakage from refrigator, vegitable rotten, cooling is not proper
    I am having a Samsung automatic Washing machine. The machine was purchased in the year 2004. The machine got a problem in PCB panel. I made an complaint, my BP number is [protected]. The complain was not rectified for the last 4 month. Once the person from so called service centre (M/s Hi-Tech Solution, Phone number - [protected]) has come and replace with a condemed PCB panel and took Rs 1500/- from me. The machine works for 2 days again got dead. After several complain with Service Engg. Mr Mani- [protected], and Mr Ramesh - [protected], [protected](both are fraud) still the problem not rectified. It is very scking that a company like Samsung has appointed a service centre where the people are fraud and cheater. It is a bad name for Samsung as well as the management of the company. There is no control on service centre. My Complain number still open in the samsung system but no one can take care of this.

    Please give wide pulicity of this, so that no one will buy samsung product
    I am having a Samsung automatic Washing machine. The machine was purchased in the year 2004. The machine got a problem in PCB panel. I made an complaint, my BP number is [protected]. The complain was not rectified for the last 4 month. Once the person from so called service centre (M/s Hi-Tech Solution, Phone number - [protected]) has come and replace with a condemed PCB panel and took Rs 1500/- from me. The machine works for 2 days again got dead. After several complain with Service Engg. Mr Mani- [protected], and Mr Ramesh - [protected], [protected](both are fraud) still the problem not rectified. It is very scking that a company like Samsung has appointed a service centre where the people are fraud and cheater. It is a bad name for Samsung as well as the management of the company. There is no control on service centre. My Complain number still open in the samsung system but no one can take care of this.

    Please give wide pulicity of this, so that no one will buy samsung product
    I myself had horrible experience with Samsung Refrigerator. It is a Hiamlayan Blunder that I ourchased this nth rate refrigerator. The After Sales Service and Customer Care is far far worse than the worst service. The following vouchsafe my comments:
    I am a victim of pathetic Customer Care and After Sales Service of Samsung Refrigerator

    Samsung Refrigerator, SR-29 EMB was purchased on 02.06.2003.

    On 15.07.2006 Defroster Timer and BI MRTal were replaced and was charged Rs.1023/- by Samsung.
    Again the Frig became dysfunctional. The Motor unit was replaced on 05.05.2009 and was Charged Rs.680/-
    Within a couple of days the Frig became dysfunctional. After several calls the Service Engineer of Samsung said that the Compressor is out of order and is to be replaced. This was done on 15.05.2009. I had to cough up Rs.4374/-
    Hardly a month elapsed and again the cooling system failed. After a scores of Calls to the Customer Care the Service Engineer came on 03.07.2009 and found that the gas is leaking, due to improper welding and shoddy work by the previous Service Engineer who replaced the Compressor. He promised that he will come on 05.05.2009, Monday, positively and repair the Frig.
    So far no one has come.
    My repeated Calls to the Customer Care viz., S/Shri Arun, Vinod, Johnson and Jaffer from 05.05.2009 did not have any response nor any tangible action was taken.
    Over the phone, to the Customer Care, one can hear repetitions like a parrot "Your call is very important, it is monitored for quality purpose" !!!
    It is a strange coincidence that the Motor and the Compressor became dysfunctional after just five years and odd months, immediately after the Warranty period !! Even the replacement of the Compressor was not done properly and the Frig became dysfunctional.
    It boils down to the fact that the manufacture and qualityof the Frig is so calibrated that it becomes dysfunctional immediately after the Warranty Period!!!.
    Hats off to such amazing precision and quality !!!

    Experience and the facts prove beyond any shadow of doubt, that there is neither Quality in the manufacture of the Frig nor After Sales Service.
    The authorised Service Centre, viz., Hi-Tech Solutions, Villiwalkam, Chennai-600049 should be blacklisted for their callous, indifferent and impudent behaviour and shoddy and third grade maintenance and repair work.

    The gullible and hapless Customer has to bear the brunt of indifference and passive attitude of the Service Centra and the Customar Care and also financial loss and suffer mental agony.
    GOD SAVE THE CUSTOMERS FROM SAMSUNG PRODUCTS.
    Rasiklal Dave
    E Mail: [protected]@yahoo.com
    myself had horrible experience with Samsung Refrigerator. It is a Hiamlayan Blunder that I ourchased this nth rate refrigerator. The After Sales Service and Customer Care is far far worse than the worst service. The following vouchsafe my comments:
    I am a victim of pathetic Customer Care and After Sales Service of Samsung Refrigerator

    Samsung Refrigerator, SR-29 EMB was purchased on 02.06.2003.

    On 15.07.2006 Defroster Timer and BI MRTal were replaced and was charged Rs.1023/- by Samsung.
    Again the Frig became dysfunctional. The Motor unit was replaced on 05.05.2009 and was Charged Rs.680/-
    Within a couple of days the Frig became dysfunctional. After several calls the Service Engineer of Samsung said that the Compressor is out of order and is to be replaced. This was done on 15.05.2009. I had to cough up Rs.4374/-
    Hardly a month elapsed and again the cooling system failed. After a scores of Calls to the Customer Care the Service Engineer came on 03.07.2009 and found that the gas is leaking, due to improper welding and shoddy work by the previous Service Engineer who replaced the Compressor. He promised that he will come on 05.05.2009, Monday, positively and repair the Frig.
    So far no one has come.
    My repeated Calls to the Customer Care viz., S/Shri Arun, Vinod, Johnson and Jaffer from 05.05.2009 did not have any response nor any tangible action was taken.
    Over the phone, to the Customer Care, one can hear repetitions like a parrot "Your call is very important, it is monitored for quality purpose" !!!
    It is a strange coincidence that the Motor and the Compressor became dysfunctional after just five years and odd months, immediately after the Warranty period !! Even the replacement of the Compressor was not done properly and the Frig became dysfunctional.
    It boils down to the fact that the manufacture and qualityof the Frig is so calibrated that it becomes dysfunctional immediately after the Warranty Period!!!.
    Hats off to such amazing precision and quality !!!

    Experience and the facts prove beyond any shadow of doubt, that there is neither Quality in the manufacture of the Frig nor After Sales Service.
    The authorised Service Centre, viz., Hi-Tech Solutions, Villiwalkam, Chennai-600049 should be blacklisted for their callous, indifferent and impudent behaviour and shoddy and third grade maintenance and repair work.

    The gullible and hapless Customer has to bear the brunt of indifference and passive attitude of the Service Centra and the Customar Care and also financial loss and suffer mental agony.
    GOD SAVE THE CUSTOMERS FROM SAMSUNG PRODUCTS.
    Rasiklal Dave
    E Mail: [protected]@yahoo.com
    You have said it very much truly sir.
    Evem I am facing a similar issue since the day i bought the refrigirator.
    For every 4-5 months, the refrigirator stops cooling and the service persons refill the gas.
    And the worst part of it is that they charge us for the manufacturing defects.


    It's good to post these comments so that atleast few people are out of the Samsung's irritating service engineers.

    Please let me know, in case you ever happen to get any contact (email or ph no) of any regional officers the next time.
    Regards,
    Deepthi
    j.l.[protected]@gmail.com
    Hyderabad
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      Umesh Batra
      from New Delhi, Delhi
      Sep 18, 2008
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      complaint against no service

      i had purchasea a samsung mono laster printer model no. scx-4300 in the month of june. it was being faulty in the month of august. it was carring one year on-side warranty. so i complaint to samsung customer care as on 12-august-2008. since the day they are not giving me any solutions. i m very much Frustrated by calling them again & again. pls help me. every time they commitme some thing positive. but nothing happen. i had called them...
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      G
      G.Gowtham
      from Mumbai, Maharashtra
      Sep 18, 2008
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      Sub: Complaint on negligence of service for Samsung CTV CS29Z57MV
      Ref: Bill no.2244
      *****
      I have purchased Samsung CTV – CS29Z57MV from Samsung's exclusive showroom M/s.Sakshe Electronics, T.Nagar, Chennai on 04/07/08.

      The same has been delivered to my place on 05/07/08. Delivery boys unpacked the TV, plugged in for checking on/off and said ok. But I could notice a spill on one of the sides of TV. When it was enquired, I was asked to contact service center.

      The complaint has been booked immediately through your service center by me. The complaint Reg. No. is [protected].

      One Mr.S.R.Murugesan attended the complaint within 2 days and he told us the backpanel of the TV cabinet has a manufacturing defect The assembling screw holes have been enlarged and this spare has to be replaced by the sales dealer. (Sakshe Electronics). He has promised me to bring in the new spare within a week.

      The above said has happened before 10/07/08. After which in spite of numerous calls and reminders my complaint has not been solved till date (18/09/08). Week after week excuses and silly reasons have been told to me for not solving this complaint.

      I have lost my patience with this problem. Pl help me to do care to provide needed remedy immediately.

      -Regards, G.Gowtham, [protected]@gmail.com
      Aug 14, 2020
      Complaint marked as Resolved 
      my samsung tv remote is not working
      i purchased samsung television from sps electronics on november 2007, now my remote controller is not working properly. please come and rectify that problem as early as possible
      my address

      no-4,
      thamarai street,
      poonga nagar,
      tiruvallur
      tamilnadu
      mobile no:[protected]
      I'm very sad to say this.. still I'm waiting for a responsible person's call from samsung. In spite of repeated reminders through their customer care number they are not ready to solve the problem. I want to proceed legal actions against samsung. And here after I don't buy any samsung products. I am going to bring this in to press also. If you have any contacts pl help me..
      -G.Gowtham
      [protected]@gmail.com
      I have purchased one television from Damdama Electronics, Hajo(Kamrup). After one week of purchase there is no picture coming .Though I have informed them but yet they are not responding at all.also they are saying that they are not responsible for the problem.
      hope you will consider this positively
      Thanks.
      October 7, 2008

      G.Gowtham
      Sivasakthi Illam
      3/22A, Periyar Road
      Ramapuram
      Chennai – 600 089

      Head
      Customer Service Centre
      Samsung

      Sir,

      Sub: Negligence of breach of trust by Samsung Service
      *****

      It will be more apt to address myself as a victim of Samsung rather than a customer of Samsung. It all began with my purchase of Samsung CTV at Sakshe Electronics - T.Nagar - Chennai - Tamilnadu on 4th July 2008 (Bill enclosed). I was happy that time unknowing the bitter consequences of this purchase in which a Samsung CTV along with a manufacturing defect was delivered to me. Please look into the copy of my previous mail enclosed herewith for your reckoning.

      I have been calling and mailing your service center repeatedly but in vain. All my patient efforts to make you people realize and resolve my request has failed miserably. I never expected such ruthless, reckless, negligence and breach of trust from Samsung service that too for all fault of yours by delivering me a CTV with a manufacturing defect. Loss of money, harassment, negligence and breach of trust by your service center has put me to severe stress and mental agony.

      I no more hope or look forward for any positive gesture from your service center. In remembrance of this sour experience from Samsung Iam planning to organize a burial ceremony for the CTV you supplied me. Being a popular journalist myself, Iam inviting the entire news media to this event to be held at the Kannammapettai Burial Ground which is very famous in Chennai.

      It would be grandeur if your Head-Customer Services who is not having a minimum courtesy to acknowledge my previous mail, could participate and grace this ceremony. Please inform me your convenient date and time, so as to make further arrangements.

      Hope you will cooperate well atleast for this final ceremony of the ‘Late Samsung CTV’.

      Thank you.

      G.Gowtham


      Encl: 1.Copy of my previous mail -sent on 17th September
      Encl: 2.Chronological Events in order

      Encl: 1.
      //negligence of service for Samsung CTV
      Sub: Complaint on negligence of service for Samsung CTV CS29Z57MV
      Ref: Bill no.2244
      *****
      I have purchased Samsung CTV – CS29Z57MV from Samsung's exclusive showroom M/s.Sakshe Electronics, T.Nagar, Chennai on 04/07/08.

      The same has been delivered to my place on 05/07/08. Delivery boys unpacked the TV, plugged in for checking on/off and said ok. But I could notice a spill on one of the sides of TV. When it was enquired, I was asked to contact service center.

      The complaint has been booked immediately through your service center by me. The complaint Reg. No. is [protected].

      One Mr.S.R.Murugesan attended the complaint within 2 days and he told us the backpanel of the TV cabinet has a manufacturing defect The assembling screw holes have been enlarged and this spare has to be replaced by the sales dealer. (Sakshe Electronics). He has promised me to bring in the new spare within a week.

      The above said has happened before 10/07/08. After which in spite of numerous calls and reminders my complaint has not been solved till date (18/09/08). Week after week excuses and silly reasons have been told to me for not solving this complaint.

      I have lost my patience with this problem. Pl help me to do care to provide needed remedy immediately.

      -Regards, G.Gowtham, [protected]@gmail.com//

      Encl: 2.
      //Name of the dealer: M/s. Sakshe Electronics
      Address: Samsung Plaza, 84, G.N.Chetty Road, T.Nagar, Chennai – 600 017
      Model of the TV: Samsung CTV CS29Z57MV
      Bill no: 22440

      Chronological Events in order

      1. Purchased the TV: 4th July 08

      2. Delivery to my residence: 5th July 08

      3. Noticed a spill on one side of the TV: 5th July 08

      4. Informed Service Centre and booked a complaint as per the instruction given by the delivery staff: 7th July 08


      5. Engineer Mr.Murugesan attended the complaint & promised me to replace with a new one

      6. The above has happened before: 10th July 08

      7. Service center executives telling excuses: till 17th September 08 week after week & the problem has not been solved

      8. Again complained through internet: 18th September 08

      9. Spoken to Chennai customer care: 18th September 08, executive Ms.Vanitha & she said that their Head will speak to me

      10. None of them had called: till 29th September 08

      11. Once again complained about this to: 30th September 08 customer care executive Ms.Hepsiba

      12. She said that they will exchange/replace: 30th September 08 the TV and their Head will speak to me

      13. Nobody had spoken and the problem : 4th October 08 is not solved till date

      14. Again called and enquired to customer care (to MR.Rajesh) and getting excuese once again.//
      Dear Sirs',

      Please don't any innocent buyer's under these pressures. We are buying the products from you to derive the benefits and enjoy the free times and not to feel distress and take troubles.

      Please help this person Mr.Gowtham to have joyfull time atleast now.

      Thanking you,

      Albert Karunakaran L.
      Dear Sirs',

      Please don't put any innocent buyer's under these pressures. We are buying the products from you to derive the benefits and enjoy the free times and not to feel distress and take troubles.

      Please help this person Mr.Gowtham to have joyfull time atleast now.

      Thanking you,

      Albert Karunakaran L.
      Sir,

      Sub:- Pathetic after Sales Service by SAMSUNG

      I logged in complaint for my TV through the Customer care number on 25th October 2008 vide reference number [protected] and was assured that engineer will fix up within 24 hours but next two days being Sunday & Diwali holiday engineer will come only on Tuesday. Today is 31st October and is 8pm no engineer has turned up till now inspite of me calling up their service center number's 26181306 / 26181320 lots of time in the past days and speaking to several people (one being Raj Shekhar) and always they say that engineer will be reaching my place after one hour. Because of the false commitments my wife lost her two days pay.
      This is an excellent example of negligence of SAMSUNG in giving after sales service. As a customer I have lost faith in SAMSUNG. Making false commitments & not able to close complaint even after 6 days speaks about After Sales service.
      I would say never go for products of such a company.
      Dissatisfied customer,
      Deepak Sharma
      [protected].

      Samsung TV — poor service & no responce

      I HAVE PURCHASE THE TV ON24/11/2008 FROM GUPTA ELECTRONICS EAST ROHTASH NAGAR SHAHDARA DELHI 32. IT HAS COLOURS PROBLEM AND SOUND PROBLEM. I MADE A COMPLANTS ON 7/12/2008. NO [protected]. MY TV SENDS TO SERVICE STATION ON 12/12/2008. IT’S COME BACK ON 20/12/2008. BUT PROBLEM IS STILL EXIST. ON COMPLANT ONCE AGAIN TV PICKED UP BY SERVICE CENTRE ON 22/12/2008. I AM VERY UPSET BY ALL THIS PROCESS.

      Till date I have no response. Service center persons tolled me that there is no time limit it takes more then one months. I can not accept this type of service from Samsung. I mail many times and call customer care and service center many times but all in vain. I have no option to complaints in consumer court.

      Pradeep kumar
      [protected]
      K-14/3 s no 16
      West ghonda
      Delhi 53
      Our Samsung Television have some problem. So pls send ur service executives to service our t.v. Pls do action immediately.
      dear all
      I also a victim of the Samsung product just as like problem faced by G.Gowtham, [protected]@gmail.com (Same to same nothing change).
      after one month of purches of SAMSANG TV from E-Zone chennai, I noticed problem in TV, No picture form the TV and Sound is coming from back side of TV When I switch on the TV. I registrated a complian in chennai customer care ref no. [protected] on 21/03/2009. At initial customer care people told they will send service engineer with in 24 hrs, but after my numerous calls to customer care, I successed to bring the service enginer to attend the problem after I weak. I though It will be completed to day. then started one more problem the service engineer had repleced some parts in PCB board and tried to rectify the problem, but his 2 hrs job gone waste and he told some problem with one of the part in the PCB and he took that PCB with him and told he will fix the problem and com back on next day. but till know no one called me and informed about the status of the problem.
      But customer care people every time asking and verify the address and phone number detail which will remain fixed when repeatedly call to them, but they are not doing any thing to the customer.

      Finally what Iam saying the Samsung will produce the substandard products to the customer and importantly they make customer fools.

      So My aim to see no one should become victim for any samsung products. I am going to start this by spreading this matter.

      Pls though you are suffer of samsung products are not spread this compliants (customer reviews) to every one and make them to enjoy their lesure time with other company products (like sony etc).

      Never Look for money, but look fro pleasure and peace when you are buying any product.

      With regards
      K.Ravi
      Say no to Samsang in your life and stay happy through out your life
      What happned finnaly with samsung people
      My slogan is

      Say no to Samsang in your life and stay happy through out your life
      Say no to Samsang in your life and stay happy through out your life
      Say no to Samsang in your life and stay happy through out your life
      Say no to Samsang in your life and stay happy through out your life

      join this and spread this

      Samsung — failure to provide service

      Sir,
      I bought a Samsung refrigerator, RT25 on last december 2008 which is still under the warrenty period.. But now its not working at all.. i tried to contact the local Samsung service provider & whenever i make calls nobody picks up the phone on the other end.. i did contact with the customer care too after which they just lodged a complain bearing no [protected] and told the problem will b rectified within a day but was never done.. now it has been more then a week.. Please help me what can i do..
      My no is [protected]..

      Gurupada..
      Present using SAMSUMG TV Hitron Model. I connected Myway cable Connection. Last 5 days not working sound. Pl. rectify immediately.
      I have purchased one television from Patel Sales, Bopal ( Ahmedabad). After 2 Months of purchase there is no picture coming .Though I have informed them( Patel Sales, Bopal ) four and five time but yet they are not responding at all.also they are saying we will come and See but no body is come at my Home. i am stiil waiting them but they are not come plz give me right answer other wise, i can big complain by "Grahak Surakha" so plz do something for me The Television is purchased by name of Mr. Akash Ramesh bhai Gohel, and co. name is Samsung Altra slim flat TV 21inch Sr. No. AA68/04012B
      hope you will consider this positively

      Bipin Ramesh bhai Gohel
      My E-mail id is [protected]@gmail.com

      Thanks.
      Yes, Even I had faced with the problem with samsung CTV within 1-year of purchase, and poor service response from the samsung.
      Dear Team,

      i have bought a samsung 21" during 2008 August and till now i had so many times called the customer care people for the repair, at least four to five times i've called them for the same problem vs abnormal color on the screen, the service they provide fulfills for one month the next month same problem arises, the same service was provided again and agian problem still exists. Now again the same problem is exiting for last 3 weeks. I was fed up to call the service again, can the samsung service could help the customer by solving the issue?

      S.Radha
      4/262, Venkatesapuram, Kottivakkam, Chennai-600 041
      Ph:[protected]

      Samsung TV — Negligence of service of my TV

      I had purchased a Samsung TV for my old mother from Sundaram Electronics Nagercoil, Kaniyakumari district, Tamilnadu at about three years back. Now the Video is not functioning in the TV. My mother had contacted the authorised Samsung service centre in Nagerecoil situated in Eagle Gate compound. But all my mothers attempt was in vein.

      Later I brought the TV and registerd (Reg. No [protected]) in Thiruvananthapuram. I contacted[protected] for the service. I had revealed their attention frequently.
      They were agreeing whenever I called them for their service. But astonish to say, when I called them today morning, they say that the registration no. was cancelled due to the contact missing.

      As a custamer, my view about SAMSUNG has been shaded with black, considering the after sale service. Please note that we are the people not in the sector o[censored]se and thorugh away line. Any how, the negligence of after sale service is not suitable as for as a company like SAMSUNG is concerned.

      Samsung — negligence in service

      i have purchased a Samsung mobile on 06.08.2010 from the date of purchase their was problem in it so i visited twice to the samsung service station which is situated at Lashkar bazar, Hanamkonda and few weeks the service manager said that their is huge problem in the handset and he also said that he will return back my money and given a work order on 05.10.2010. Still now i have not received my money moreover the shop is closed from past 10 days
      So please help me in getting my money back

      Samsung — failure in providing service for a week in spite of repeated reminders and requests

      Sub: Complaint and claim of compensation for not providing proper service, reg
      Ref: My TV repair complaint No. [protected] dated[protected] at 11.00am

      Dear Sir,

      With reference to above I am very sorry and sad to inform you that I am in possession of a 21S8ML Color TV at my home. The said TV got some problem all of sudden and I promptly booked a service request at 11.00 am on[protected] with your customer Care Phone Number [protected]. The person on duty gave my service request control No. [protected] and assured me that the authorised engineer shall phone me and visit to my place before 8.00pm on same day to repair my TV. In addition to this, I being a member of My Samsung network of your technical service, I booked my complaint online also.

      One engineer later in the day phoned me and confirmed that he is coming soon. To my surprise thereafter no body visited to my home to get my TV repaired and no further phone call came in.

      Next day on[protected] at 11.00 am, I booked a complaint online and they apologized for the delay and assured me to get the TV repaired on[protected] in any case. When no phone call came in on 20th July too, I once again telephoned on your customer care numbers and they too offered me lip service with an assurance to get it done soon. Nobody turned up again on[protected].

      I, agitated and once again phoned to your customer care numbers at 11.00am in the morning of[protected] and this time one Mr. Rahul picked up the phone and inquired my all bio data once again and he too felt sorry and assured me to get my TV repaired today in any case. He assured me that he shall personally monitor my complaint and do the needful. When none turned up by 5.00pm evening on[protected], I once again phoned at above numbers irritatingly and this time one Ms. Indu picked up the phone. She too repeated all the exercise of getting my bio data once again and she too assured me to get the work done by 8.00pm in any case. No phone call came in and no person turned up.

      Again on[protected] at 12.15pm I once again lodged the complaint while the phone was picked up by another executive Ms. Sipra but in vein and my TV is still waiting for repair even 4 days have already been gone. In the evening one phone call ( from ph No. [protected]) of one Mr. Agam came on my mobile and he showed his inability to get my TV repaired on[protected] but promised me to get it done by 11.00 am of[protected] but I am still waiting these persons to turn up.

      I do not know what is wrong with these people and why Samsung service center could not address my complaint in spite of lapse of 5 days. My concentration has in this way has now shifted to call upon daily basis to these people and request again and again. Now I have left with no option but to get my TV repaired from some unauthorized person.

      I am really feeling sorry and surprise that a company of such a high repute have such a casual attitude towards its customer care and after sale service. I can now understand the reason why people have started preferring other brands now over you.

      In any case, due to negligence and casual attitude of your persons, I along with my entire family could not see our TV programmes for entire 5 days and it has spoiled our evening bitterly. We all were forced to miss our daily news, Share quotes and entertainments for your failure in providing proper service. We being using your product therefore its your responsibility to provide us after sale service too. Your person could refuse booking complaint, if your company is not eager to offer services to its customers so that we could approach to some other engineers or service persons. I understand and believe that once you accepted my complaint and a prompt service control number was given to me it implies and leads to a contract and you are liable to honour your commitment. Your failure in providing service, results into breach of contract and liable for compensation. I and my family has thus suffered mental agony, unnecessary harassment and lost our valuable time in taking follow up action all the time with your customer care center.

      You are therefore requested to please compensate me suitably for all these mental injury, harassment and spoiling of our evening entertainment caused to our family due to your negligence and casual attitude by Rs. 10000/-. Please note that my TV is still to be repaired and I would make claim of Rs. 5000/- per day till the time it is repaired.

      If you still avoid repairing my TV and avoid compensating me, then I shall have to take the case with Consumer Courts and other social and legal forums at your cost and suit. You may please take this as my legal notice to you and if this is not addressed to my satisfaction then my advocate shall take next course of action.

      I do hereby undertake that whatever I have mentioned herein above is correct and you can verify my all call and conversation records I had with your officers and other facts from your customer care center where all the phones are being recorded.

      Thanking you and looking forward your cooperation and suitable compensation.

      Yours truly,


      CA. Prakash Agarwal
      [protected]


      Copy To: BOSCOS
      B-218, Narayana Industrial Area
      Phase-I
      New Delhi

      Spilit ac

      My splite ac purchased 02 years back is having gas leakage problem since purchased new rather it was provided deffe tive piece. Since gas gets leak after 10 to 15 days of it is being filled by samsung engineers this is happenning regularliy and appx 02 years passed and 10 times gas filled not enjoyed this product. still it is unserviceable

      Purchasa a LED with 2.1 channel speakers but still not getting

      Hi, I Purchased a LED, model 32H5100 SPC told us in this Diwali offer you will get 2.1 channel speakers but still i didn't get that offer so kindly revert me ASAP when i got that gift. Thanx, Vinod Kumar
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        V
        Vishwanath
        Sep 18, 2008
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        I bought Samsung Refrigerator from Griha Vybhav last year. It is down for more than 10 days and still have no clue when it is going to be repaired. The attitude of person handling the call is a big question. Strating from receptionist who handles call to the technician who comes for service have no respect for customers. I changed my mind not to buy any Korean products
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          R
          ramamoorthy v r
          from Delhi, Delhi
          Sep 17, 2008
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          i have purchased the samsungh karishma semi automatic washing machine in the year 2002. the outer cover was worn out within a year and was replaced. last year the spinner/drier was not working, and found that the wire was discnnected, . the same was repaired and charged rs.250 + charges. the same problem came last month and was repaired and the wire was connected. the same problem came this month also, ie within 45 days the same problem came. i contacted the customer care and informed that they will charge rs.250 and i have to pay. the worst service is the lack of service provided by the samsung engineer only and nothing is told about.
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            B
            bharat bhushan srivastava
            from Nanpara, Uttar Pradesh
            Sep 16, 2008
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            Dear sir i purchaged a samsung fridge from your auth. dealer from basti dist. basti (uttar pardesh).
            sir i found some cooling and power problem in my fridge since last 4 month . when i share this problem with your dealer he give me customer care no. no is[protected]. when i talk your customer care he give me a bp no.[protected]. on dated 24 july 2008. but no any visit possiable from your company end. when i again talk your customer care they give me again bp no [protected]on dated 25 aug 2008. but till dte to due date no any visit for our call. please solved my problem as soon as possiable.
            with warm regards.
            bharat bhushan srivastava.
            at & post mahadev ghurhoo.
            dist siddarth nagar u.p.
            mo +91 -[protected]

            Samsung Refrigerator — Poor customer Support

            Dear sir,

            Last week I have registered a complaint and the no. is [protected] . Your person has visited our place (Mr. Rajesh - [protected]) on 30th of july and he informed that "Thermister" has to be replaced and will be back by next day with the new part. But next day he informed that thermister is not available so we have wait for one more day. On 1st he informed that he will be coming at 4.30 pm in the evening (we also requested him to come after 4.30pm as no body will be there at home in the day time) and we were waiting till 7.30 pm for him but he did not turn up and our calls were unanswered.

            We would like to know that this is the way Samsung is giving the support to the customer. Actually i am promoter of Samsung products. All my household items are samsung. But in future when i purchase anything i will re-think that whether i have to go for samsung or not because of your poor customer support.

            If possible pls instruct your people to do the needful for our refrigerator.

            OR pls give me the contact no or email id of your senior most authority of Samsung.

            Thanks and regards,

            Nirmala
            Complaint BP no [protected] is pending since august 2008
            Technical person (Mr Rajesh) visits onsite twice and ask me that parts are on demand
            But how many times did I complaint for my products pending complaint
            Mr Anil from Jammu J&K talk with me on phone and assured he will send any senior Technical Person to me and sort out the problem.
            Now i am not complainting, I warn if year ending 2009 my complaint wil not be closed i will go to the consumer court with all the printout of my repeated complaints BP number/Bill/Warranty card and SMSs.
            I will wait till 30th of December 2009

            Refrigerator — poor services

            I have purchased refrigeartor in 2003 and this year in April 2010 some problem arised and we lodged the complian and now agian problem is coming again and again they are demanding he service charges.This rediculuos a common can how many times pay service charges for repairing the same refrigeartor in same 6 month duration.
            I will never purchased L g products in future and also convey to my friends this is a such type of cheating by L G company.
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              S
              Shailendra
              from Delhi, Delhi
              Sep 16, 2008
              Resolved
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              Resolved

              Plz never buy any product from samsung. I bought a TV on 12th Aug and since then i am having problem in my TV and put a compalint for this compalint no is [protected]. And aslo i make a call daily to custmer care but nobody listening to me.

              THIS IS MY ADVICE "NEVER BUY ANY PRODUCT FROM SAMSUNG"
              "VERY VERY POOR CUSTMORE SERVICE"
              Aug 14, 2020
              Complaint marked as Resolved 
              i have samsumg flat tv 21'' i have parcharges last 4 year but few days my tv problem is no working a yark part i have no model but my tv is 2 side woofer vatage is 10000 i have many complate but your engineer every time ask to me this parts not avlable & ask to me pl pl give a set in service csnter & high charge demand pl u sugest me pl arange my tv set york
              thanking you
              AMARJEET SINGH([protected])
              T 235/11 H BALJEET NAGAR
              NEAR PATEL NAGAR ND 8
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                P
                PRAKASH KUMAR CHANDNANI
                from Malappuram, Kerala
                Sep 15, 2008
                Resolved
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                Respacted Sir/Mam,
                I want to inform u that we prached split ac from MANGLAM (SAMSUNG DIGITAL HOME) GUPTA INTERNATIONAL BUILIDING, M.I ROAD JAIPUR(RAJ) on 26 march 2008.
                starting 2 months we got installation prb and thet install it direct without any switch sys.Now cooling
                leakage prb in ac.I did complain to service center then a service man came and tol d abt prb.
                and som deffact in cooling part.
                So i request plz replace it as soon as possible.
                Regards,
                KAVITA CHANDNANI
                13, NEW JOSHI COLONY
                BRAHAMPURI ROAD, JAIPUR(RAJ)
                MO.[protected]
                Aug 14, 2020
                Complaint marked as Resolved 
                respacted sir
                i sen some email against to split ac (samsung)from jaipur.but one thing i forget to write that company service man told that i have to give one written app for replace the product
                so request that if they give me service nicely then no need any action and if they dont give us
                satisfaction then i will sen[censored] some mail to take action.
                sorry for bother u.
                regards
                kavita chandnani
                mo [protected]

                Samsung Split Air Conditioner — No service after receiving complete payment

                Dear Sir,

                This complaint is in reference to the servicing of my Samsung Split Air Conditioner. The details of the complaint and the complete log details are:

                1. We had logged a complaint calling at the Samsung toll free service center number[protected]. Our problem was discussed that the Air Conditioner does not cool and we were provided with a Complaint number [protected] and a time with a local Samsung service center to fix the problem.

                2. The local representative was sent by the manager at Amritsar branch Mr. Arun Sharma and the repair was carried out. The representative took Rs 1700/- from us, stating that the GAS has been filled in the AC and from now on the AC would work fine. However the Samsung service center technician was unable to satisfy our need to ensure that the gas was filled 100% and did not have any service document signed by us.

                3. It has been over 3 months and the AC is still not in a working condition and we have been chasing up and down with the Samsung service center in Amritsar. Mr Arun Sharma the manager at Amritsar clearly says that we would have to pay once again or else he would not fill the gas for us.

                4. Now Mr Arun sharma agrees that if we pay half the amount he will still fill the gas for us.

                5. We are completely unwilling to pay for the gas to be filled, as he would not like to pay for something twice when that gas has never been filled.

                We would request for assistance on the same, as we are being strong armed to shell more money and no service at all. As the AC is in our Industrial premises we have also ended up in losses for not running our machinery which runs at 25 degree c.

                Kindly Assist as this would be of tremendous help to us get value for what we paid for.

                Thank you &Regards,

                Mr. Naresh kapoor
                +91 [protected]
                Abhishek textiles.
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                  S
                  Sushil S Gawade
                  from Bengaluru, Karnataka
                  Sep 14, 2008
                  Resolved
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                  Resolved

                  i have buyed a Samsung 21 inch flat colour television on 9th july, 2008, there was red patch found on my screen, i immediately registered a complaint, the technician came and demagnatised and told me to keep the television on Flat surface, i did the same, but the red patch was still there, i again registered the complaint, technician came and he decided to change the part, from that day i am just going around the dealer, and spend money on phone, but still i have not suceeded. i have finally decided to leave it off to samsung guys and have strictly decided, hence forth i am not going to go with samsung in any case- thats the only choice left for me.

                  my dealer - Jyothi electronics, RT nagar, near RT nagar police station, Bangalore - i think i have been cheated and he says that there is no question of replacing TV, even though i was ready to pay some extra money

                  forget its all in vain
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    T
                    Tushar Mandlekar
                    from Pune, Maharashtra
                    Sep 13, 2008
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                    From: Ms. Tushar Mandlekar
                    Subhanpura
                    Vadodara


                    To,
                    M/s. Subhiksha Supermarket & Pharmacy
                    Ellorapark,
                    Vadodara


                    Dear Sir/ Madam,

                    Sub: Non Working of the my new SAMSUNG mobile
                    Ref.: Your bill No.INV/2236/ptl Dtd.17.08.08

                    With reference to above captioned subject, I would like to inform you that I have purchased a new brand mobile model 3600 SAMSUNG GSM Bla6699 Handset just before the ONE month ONLY from your store. Surprised, in the period of one month only there is coming some problem like network problem, automatically switched off etc. in instrument. I hereby request you kindly replace the instrument, because I don’t want to repair and I don’t accept if such type of problem coming after the ONE month ONLY.

                    Kindly consider my above request and do the needful.

                    Thanking you,

                    Regards,


                    (Tushar Mandlekar)
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                      T
                      TARUN BURMAN
                      from New Delhi, Delhi
                      Sep 13, 2008
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                      I would like to bring to your kind notice that i have a service issue with the customer service deptt as well as your service centre deptt...I had logged a complaint at your customer service on 07/09/08 regarding the ineffective cooling of A/C. Your engineer vsited my place on 08/09/08 and there was one day delay to collect the A/C to service centre for repairing and it was collected on 10/09/08 with a commitment that the problem would be rectified in a day and will return the A/C on 11/09/08. Now we are continously following up with your customer service deptt for the status of the A/C but no one is able to respond us on the status.Every time i am giving a call, we are receiving the same response from customer care that we will be receiving the call from service centre on the status but again there is no response.
                      I had a word with Mr. Ganesh at your customer service today at 1.00 P.M and he confirmed that my query would be resolved in two hours but i did not receive any call till 3.00 P.M, again i called up at your customer service at 3.15 and had a word with Harpreet and conveyed the same message. Again i called up at 5.00 P.M and had a word with debnath but again same response.I am not able to understand whether this the commitment level of such a reputed company
                      I am looking forward for an immediate response from your side...

                      Regds
                      Tarun Burman
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                        M
                        Mamta Talesara
                        from Delhi, Delhi
                        Sep 12, 2008
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                        I bought new samsung I450 on 22 August 08.On 10th of september suddenly mobile stoped answring any call means i kept on pressing answering butten and could'nt ans the call than i switched off the phone thinking that will help but after starting the phone its asked for password of 4 digit i entered than it started asking another password which i never fed..i gave the same password but it got blocked and i gave it to same shop from where i purchased this mobile but they were not able to switch on the phone then they sent it to your head office and said it will take 7 days to get it repaired.Your user book dosn't have any information about security locks and even phone doesn't have information or help option for every function.I am really upset it has suffred my work and spoiled my lots of time and mood too.
                        I paid Rs.13540/- for the same and its not even a 1 month.

                        Mamta Talesara
                        [protected]

                        I need the mobile urgently either you give me alternate for the same with same function as I am leaving for Delhi and i need my phone urgently.and I am disappointed like anything being in service industry myself i hope you have same importance for your customer.

                        Samsung I450 mobile — It doesn't support almost many softwares

                        Sir

                        I have purchased a "samsung i 450 " mobile and it doesn't support extra softwares including symbian 60 3rd edition. So please replay to my email id and also give some information about supporting softwares..

                        with regards
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                          K
                          Kiran Patil
                          from Mumbai, Maharashtra
                          Sep 12, 2008
                          Resolved
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                          Resolved

                          My cellphone model is FCH 5679 has Speaker problem.
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          I, R K Sigh serving in indian army and at present out of country on deputation. My son Ankit Bhadauria who had purchased a SANSUNG mobile J 150 from JAIN MOBILE SHOP morar Gwalior (MP). The date of purchase is 23 Nov 08 at the cost of 4700/-. After two month the speaker of that cell phone started giving problem. when my son comtected to the concerning shop heinstead of taking initiative in this matter matter, sent my son to sevice center. Service center which was not authorised change new plate with old one. and said to my son that you would have to pay Rs 2700/- if you want to get it done. So my son came back. This is matter of open cheating. my wife contacted many concerned peaple but to no avail. The phone NO of my son was than [protected]. The service center add is as under - SAI KRIPA MOBILE REPAIRNG CENTER JINCI NALA NO 1 Gwalior (MP) Now you are requested to take immediate action in this connection . I do hope you will take action. Thanks
                          I am santanu mitra, i have samsung SGH J600 model phone. problem is no sound in handset speaker, and when i up & down sliding then display screen is white and rainbow color. please solve my problem, tell me where your samsung service centre in kolkata.
                          hamra mobile ka spekar kam nahi kara ha volume kam awaz ah rahi ha kya kar bolo plz i am mohd faisal plz pzl plz plz plz plz plz pl

                          Samsung Mobile — Speaker problem

                          I had already complain about speaker problem of samsung E 2130 model. but your service center in Ichalkaranji city is not provide sufficient service with this matter. I also complain to your customer care service, but they also not provided service & not taking any action..

                          Samsung Mobile — problem in speaker

                          the worst service center of samsung mobile in ulhasnagar. i purchase samsung monte in the month of june. from july onward problem in speaker. in ulhasnagar no product avalaible in samsung service center.
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                            A
                            Anand kumar
                            from Madurai, Tamil Nadu
                            Sep 12, 2008
                            Resolved
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                            Resolved

                            We have a samsung DVD player (P475).
                            When it is going to be played it is asking for regional code.
                            I would like to unlock the code
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            we had purchased samsung dvd P475, one year back now if we insert disk in to the dvd NO DISK message is been featured, and if we use fast forward option sound is not heared. kindly rectify the problem and mail back.

                            Regards,
                            Ravikumar.S
                            Hey

                            Use this link to unlock..

                            Our Region is 5, and ensure there is no disc in the player before you perform the changeover

                            Regards

                            DVDpro
                            Hey

                            Use this link to unlock..

                            http://www.videohelp.com/dvdhacks/samsung-dvd-p475/8311

                            Our Region is 5, and ensure there is no disc in the player before you perform the changeover

                            Regards

                            DVDpro
                            We have a samsung DVD player (P475).
                            When we played a dvd, it says that you can't play it.
                            I would like to unlock the code, we have tried everything.but nothing worked.please some one tell us what exactly to do?
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                              S
                              sreeharibabu.vellui
                              from Pune, Maharashtra
                              Sep 12, 2008
                              Resolved
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                              Resolved

                              purchased tv.sl.no.09173pAQ401381B.Model:CZ21K55SN. ON 21-06-08.FROM 22-08-08 onwards sound & picture come for halfan hour &then picture will be lost& only sound comes. made a complaint to samsung. complint no.[protected]. they picked T.V up for servicing on 04-09-08. from then they r not giving correct responce at what time they may deliver T.V. I'm making cal everyday to samsung care. everyday they tell servicing is completed & T.V will be delivered "tomorrow". Till now I didn't get my TV back. I could be available at home before7.30Am & after 7Pm. they r promising me that they will deliver but not yet. all the day today I didn't get any cal from service centre.I'mbeen irritated very much by samsung service.kindly consider my complaint and pls solve my problem do justice so that the other customers may not be cheated by the named brands. thanking u...V.SREEHARIBABU,[protected]/62/1, NEAR BALABADI SCHOOL, AMBERNAGAR, JAMAIOSMANIA, HYD-44.CELL:[protected]
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                S
                                Satyapal Maurya
                                from Delhi, Delhi
                                Sep 11, 2008
                                Resolved
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                                Resolved

                                HI
                                Myself, Satyapal Maurya, I've submitted my computer's 80 GB Hrad Disk(sr.no.: 1372J2FL702076, which was dead), at Samsung Service Center, Varanasi (Work order no.: WIH0707) on 7th Aug. 2008. At the time of submission they told me to give me a HDD within 15 days, but now 35 days have passed but they haven't given HDD back. whenever I enquire, I am told that my HDD hasn't come and whenever it will come, they would inform me.For 35 days I haven't been using my computer due to HDD problem and as I'm MCA student, and now my examinations are running and only I know how I'm facing my exam without my PC. I told them but they aren't understanding my problem. Even yesterday I called to Lucknow center, they asked me to receive my HDD on 15 Sep. 2008 but I'm not sure that they will give me because when on 8th Sep. 2008 I called, i was told that they were sending all the requirements submitted till 10 Aug. 2008, and I could receive my HDD on 9th Sep. 2008 but I couldn't. Now what should I do? Please help me.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                sir,
                                My hdd is not responding
                                pleese sent to servise centre, varanasi address
                                sir,
                                my mobile samsung sch-f699 is not supports any air servicess or internet with pc. i went to service
                                center and reliance web word.but they could not help me. please help me sir...
                                Hi Sir,
                                In My NoteBook Some Prob. These are their,
                                1) In Win XP not support Your driver cd .
                                2) In DVD writer not work properly .
                                3) Put Any CD/DVD driver has been make So Many Spot .


                                My Notebook Model no. is NP-R517

                                So, Pleese Sir solve my problem.
                                and
                                pleese sent to servise centre, varanasi address
                                sir,
                                My DVD DRIVE IS NOT WORKING PROPERLY. THE PROBLEM IS
                                1. IT IS NOT EASILY ENJECT.
                                2. IT IS NOT WRITING CD OR DVD
                                my samsung colour telivision has stopped working sudenly without any response at all
                                my complaint number lodged is [protected] at
                                [protected]...i didnt get any servicemen at my home
                                my adress is lane no-15, plot number 207, sri ramnagar colony, bazardiha, varanasi, up
                                I brought a SAMSUNG GT C-3630 in last week, GPRS activated, NPS installed in PC, but via BT & Data cable not connecting with NPS, where as without NPS mobile connected with PC. .
                                My G.mail Add- [protected]@gmail.com
                                Mobile No- [protected].
                                I have 28 ltr. Samsung Microwave oven. It's microwave function is not working since last >20 day, all other function i.e. Grill, Convection are working, kindly arrange to send a service engineer to my residence for service.
                                My Address
                                VidhanBose
                                ER-3, Renusagar Colony,
                                Post.- Renusagar,
                                Distt.- Sonebhadra (U.P.)
                                PIN-231218
                                Mobile No.- [protected]/[protected]
                                e-mail ID- vidhan.[protected]@gmail.com
                                vidhan.[protected]@adityabirla.com
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                                  R
                                  Ramesh
                                  from Lucknow, Uttar Pradesh
                                  Sep 11, 2008
                                  Resolved
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                                  Resolved

                                  Model No.=J150
                                  Year =2008
                                  Serial No.=R2WQ588244N
                                  Invoice No.=UP/01063/00001/0575
                                  Service Centre
                                  Work order no.=[protected]

                                  My Mobile submit in previous 1 month. My Mobile in speaker problem only but after 1 month not a repair.
                                  kindly inform me immediately.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  wnts to repair my samsung mobile with change its body
                                  bcoz i never got that body in market due to the reason of
                                  mob has not in market .

                                  Model. Samsung hero
                                  CDMA Tata Indicom
                                  No. sch-s229
                                  Plz give reply & take neccesory action against my problm.
                                  Rgds
                                  Dharmendra Soni
                                  [protected]
                                  i am using samsung 820 mobile...disply and camara not working
                                  Hello Team,

                                  I have a complain regarding my mobile. I am getting problem again and again but not getting proper response from your sevice center. Plz help me to get resolution other wise i will escalate this with higher end.

                                  Detail -

                                  IMEI - [protected]
                                  MODEL - SGH-E250
                                  SL NO - RW2Q348959X
                                  DOP - 20/03/08
                                  NAME - VIPIN KUMAR.
                                  MOBILE - [protected]
                                  JOB CARD NO - WA[protected]

                                  REGARDS,
                                  GYAN
                                  i m using Samsung Mobile SGH-E490 since from last 1.5 years no any problem occurs but now from yesterday battery is not charging...
                                  Plz tell me battery cost I am using samsung mobile model No=CDMA Tata IndicomNo. sch-s229 (Indian Price)

                                  Thank u,

                                  Ranjan kumar sahu
                                  Jamshedpur
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                                    Kewal Sharma
                                    from Mumbai, Maharashtra
                                    Sep 11, 2008
                                    Resolved
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                                    Resolved

                                    I HAVE A VERY BAD EXPERIENCE WITH SAMSUNG MOBILE SERVICE CENTER Chandigarh Sector 22, India, I came to chandigarh from Himachal for mobile body change, which it 200 km for Chandigarh I had mobile model SGH-X820,
                                    SL.No R9XA85O843J IMEI/RSN [protected],
                                    WORK ORDER NO [protected] whose body was damaged and went for body change they took the mobile on 25/08/08 and told me to come on 26/8/2008 i went next day they told me to come on 1st on Sep 2008 i went to them on 1st they told me to come on Monday i again went to Monday even then the parts were not available i got frustated becsues i was not getting service in time they do not care time and even not aWare of the stocks, admin is so week one of them is saying the body is availble one is not available, no body wants to take the responsibilites . Finaly on 10th they gave me my mobile back without body changed execuse was that if we change the body mobile can get damage. Spending so much time i got this solution, This stroy was not with me there were many other poeple who had the same story and frustrated kindly take action against it, .Mr Tarun.Mr Rahul, Mr Raman were the incharge of the service center.
                                    I got the solution for nothing after 2 weeks same thing those people can update me on the first day when I handed over the mobile to them for body change.
                                    There is bad experiance with a brand like Samsung really pathetic
                                    Aug 14, 2020
                                    Complaint marked as Resolved 

                                    perfect care services/SGH-E250 — misplace of my mobile from authorised service centre

                                    i had given my cell phone within guarantee period to samsung service cente, faridabad, india.. with the following details..
                                    model num-SGH-E250,
                                    Sr no-ru7p6444953a,
                                    IMEI NO-[protected],
                                    ADDRES of service centre- 5-e-12 BP, railway rod, niit, faridabad, haryana..

                                    now after 2mnths they dnt have any answer abt my ph...
                                    i hv contacted the manager of service centre and the owner also... both of them are not responding... i think my ph is misplaced by them..
                                    plz help me to get my ph back from them...
                                    sub reg: CELL PHONE BATTERY CHARGING NOT WITH STANDING
                                    SIR,
                                    I wish to inform you, that i have purchased a new samsanug E250 mobile phone from SUBHIKSHA MOBILE GANDHIPURAM COIMBATORE ON 14.05.08 FOR RS-4289/-AND TILL DATE the charging is having problem even ig i charge daily its not with is standing i have reported the metter several times to the service center &sales but there is no solution given till date even the is not working in cell phone .so i request you to take immediate action to do the needsfull, if not i will have to take further action against you legaly. by praveen
                                    sub reg: CELL PHONE BATTERY CHARGING NOT WITH STANDING
                                    SIR,
                                    I wish to inform you, that i have purchased a new samsanug E250 mobile phone from SUBHIKSHA MOBILE GANDHIPURAM COIMBATORE ON 14.05.08 FOR RS-4289/-AND TILL DATE the charging is having problem even is charge daily its not with is standing, and web is not working properly in mobile in the purchase date problem . .i have reported the metter several times to the service center &sales but there is no solution given till date even the is not working in cell phone .so i request you to take immediate action to do the needsfull, if not i will have to take further action against you legaly. by praveen .
                                    BILL NO-INV5973SVR
                                    DATE-14.05.08
                                    MODEL-SAMSUNGE250
                                    BATTERY-AA4Q2170S
                                    IME[protected]
                                    SN:RW3Q409587M
                                    DEAR SIR,
                                    I AM USING A SAMSUNG MOBILE C-160 - IMEI -[protected], BUT LAST SOME DAYS IT IS GOING TO HANGUP AND RESTART AGAIN BY 3-4 HOUR, SO I DIPPOSITED IT IN UR SAMSUNG MOBILE SERVICE CENTER ON 09.09.09 WHICH IS IN NEAR BASAWAN PARK, BORING ROAD PATNA,
                                    AFTER 4-DAYS THEY RETURNED ME MY MOBILE AND SAID IT CAN`T BE OK, DUE TO WATER IS INSERTED IN IT...” SO U HAS TO JUST THROW THIS MOBILE AND TAKE A NEW MOBILE FROM SAMSUNG.”
                                    BUT AS I DIPOSITED MY MOBILE IN UR SERVICE CENTER MY MOBILE WAS WORKING.AND PROBLEM WAS ONLY THAT IT RESTARTED AFTER 3-4 HOUR SOMETIMES. BUT RIGHT NOW ITS NOT WORKING FOR A SINGLE MINITU NOR STARTING.AND ITS BECOME A DEAD MOBILE PHONE.
                                    I JUST ASK M TO JUST PROVIDE ME UR ANY SENIOR MANAGER NO.. THEY GET REUIDED ON ME.AND DID NOT PROVIDE ANY NO.
                                    SO, I REQUEST U KINDLY SEE IN THIS MATTER ASAP, AND MAKE MY MOBILE ASAP.OR GUIDE ME WHAT TO DO.

                                    THANKS
                                    WITH WARM REGARDS
                                    AJAY KUMAR
                                    MOB- [protected], [protected]
                                    i bought a Samsung mobile U-700 witgh IMEI: 355261/01/406448/8 and S/N: R5SP876548Y
                                    I face a problem with the cover it is peal so i went to the AXIOM telecom(an authorized distributer) with the warranty card the company refuses to fix the phone for me saying that this issue is out of the warranty .
                                    i am telling you that this is a manufacturer defecincy not a user one so kindly help me dealing with this complelely nonfair AXIOM
                                    i am emailing you from Egypt- Alexandria
                                    I have purchased as samsung metal finish mobile before four months in coimbatore., before a month had display problem approched samsung showroom, but they are not having full details about service centre, they simply mentioned area name where the service centre and closed the issue,

                                    still now iam unable to find service centre, please do me favour by advising full address of service provider, avoid negligence towards purchased customers.
                                    Samsung is a irresponsible and worthless company. They do not care for any customer support. I am suffering the same problem with my TV. Please avoid using their products as far as possible as they do not respect your hard earned money.
                                    I HAVE A VERY BAD EXPERIENCE WITH SAMSUNG MOBILE SERVICE CENTER, 503 chettikulam, Nagercoil, Kanyakumari dist, TamilNadu, India.
                                    I submit my samsung mobile model SGH-X210, SL.No RW5Q114006V IMEI/RSN [protected], WORK ORDER NO WA[protected] to the above said service center for solving the HANGING PROBLEM. They took the mobile on 14/11/08 and told me to come after 10 days because it must be repaired at chennai. I went next week and they told me that my mobile had come without solving the problem and hence it was sent back again to chennai.I went to them on 24/12/08 and they told me that my mobile was repaired and it will reach at nagercoil next day.They also told me that they will inform me as soon as it reach nagercoil from chennai.But there was no information from them till today 3/01/09. Two months passed away since they recieve my mobile.Today 03/01/09 they are saying that my mobile was sent to bangalore for repair work.
                                    This was a BAD EXPERIENCE for me from a company like SAMSUNG.
                                    Good Evening sir,

                                    I m Deepak namdeo Bhopal (Madhya Pradesh)..Sir i gave my mobile in service center(10 days)...My mobile problem was LCD damage...but sir service center`s tell me u came tomorrow...why u say to me just very ugly...so sir please take a action...

                                    My mobile detail...
                                    Model - SQH-C210
                                    SL No.-RW1AH92466V
                                    RSN No.- [protected]

                                    AND SERVICE CENTER ADDRESS:
                                    TECHNO CRAFTS
                                    Samsang authorised service center
                                    Behind jyoti shopping complex, 1st floor,
                                    flot no.221, Bisariya complexZone 1 M.P. Nagar...
                                    Phone[protected]

                                    Thanking u
                                    Regards,
                                    Deepak Namdeo
                                    First of all, Wat is the problem with your Body of handset, Why it was not being changed, wat they people told you regarding this, Logging Complaints will not solve your problem.
                                    SAMSUNG is the third class company, which acn only thinks one sided.

                                    MEANS

                                    Only sale, , there servicepartis the even worst then that of CHINIESE companies.
                                    I am also one of the sufferer of SAMSUNG .

                                    I can'nt express my frustataion in words now

                                    Regds

                                    Rohit Dhiman
                                    [protected]
                                    [protected]
                                    Chandigarh
                                    my Samsung mobile was purchased at chennai on 29.07.2006, now the all of the SIM cards are not working in this handset. its. IMEI no : [protected]
                                    i purchased my Samsung U600 from Kolkata...but now i'm in Pune.My mobile is hanged from Saturday but Swine flu spread at al lover Pune.So i'm don't know how i repair my mobile at pune, because i don't know about the service centre at pune..

                                    Please guide me.

                                    Ajit Barla
                                    Asst.Mg.
                                    GIC, Mumbai

                                    SAMSUNG SGH-C 160 — INTERNET IS NOT WORKING

                                    DEAR SIR,

                                    MERE PASS SAMSUNG KA SET HAI SGH-C160 US MAIN INTERNET WORK NHI KARTA BTAO MAIN KYA KAROOOOO
                                    SGH-W299
                                    Serial#: A[protected]EF3C3
                                    IMIE No. [protected]
                                    Purchased date: 17th Apr 2009
                                    Consumer Name: Syed Habeeb Ullah Quadri,
                                    Age: 43 years, Occu: Technical Leader
                                    Address: C/o, Netlink Software Group, Vth Floor, Center Point Building, New Market, TT Nagar, Bhopal.

                                    My Phone went dead and submitted my phone on 11 July 2009, initially they said it is a software problem took some days then they said the problem is of board and they sent it to delhi and gave me back only on 19th August 2009.

                                    To my surprise, the brand new phone lost all the shine and glow, then the sms messages stored in messages says it was used roughly by someone at service centre itself for more than a month.

                                    I sumbitted my phone at
                                    TECHNO CRAFTS
                                    Samsang authorised service center
                                    Behind jyoti shopping complex, 1st floor,
                                    flot no.221, Bisariya complexZone 1 M.P. Nagar...
                                    Phone[protected]


                                    Please take the necessary action against the service center.

                                    Also let me know what should I do with this phone.

                                    thanks and regards
                                    Syed Habeeb Ullah Quadri
                                    [protected]
                                    EAR PIECE DAMAGE
                                    Hi,
                                    i have omnia and great experience with it. but 1 day back my mobile's earpiece got damage so audio went out. so all time i hv to put bluetooth headphones on my neck to talk.
                                    can any body please tell where to go for its repair

                                    SANDEEP SINGH
                                    [protected]

                                    Samsung Mobile Model SGH-U600 — Mobile not repaired since 24.10.2009

                                    I handed over the Mobile SGH-U600 at the Samsung India Electronics Pvt. Ltd., CC-28, Nehru Enclave, Kalkaji, Delhi on 24.10.2009 vide work order no. [protected]. The fault with in the mobile set was regarding the battery backup and the bluetooth was also not working properly. The person concern issue the receipt for the same and committed that the problem will be solt within 8-10 days. since November 4, 2009 onward I have been in touched with the Customer Care Centre but no responce received till date. I have been calling atleast 25 times in a day but in win. every time the person attending the complain assure that it will be done by the evening but in the evening the result comes out in the form of the contact number of some other person in the company. I have received the number of area manager Ms. Kusum ([protected]), customer care manager Mr. Nishant Gambhir ([protected]). the intraction even with the managers could not help me to get my mobile set back after being repaired. I am totally confused and puzzled what to do? Request for unnecessary and fruitfull respocnce..

                                    Mohd Raza Muntazir ([protected])
                                    Poor servicr, because I bought samsung DUOS C5212 on 17-11-09, and visited service centre twice for change of memory card lock, but they did not care for the same with the remarks the lock is not availale, come after 10 days. I will ask my friends not to purchase samsung mobile due to their poor service
                                    VERY DISGUSTING N POOR SERVICE OF CENTRE RIGHTLY SAID.
                                    I Purchased Samsang Mobile S3500 model in Nov.2009 from pune
                                    When I calling to anather person Or Any call receiving at the call end time I pressed the cancel button but at that time mobile is not ending the call for few seconds
                                    and take time for next function if any

                                    Pl. suggest me how to solve this problem or claimed in warrent period if any

                                    Thanking you
                                    B.T. Shinde
                                    [protected]
                                    i had bought my mobile 4 months ago i.e. samsung s3500 and it is always get hang, due to this i have faced a lot of problems.
                                    some time its music player get hanged, some time during calling and also during web accessing.
                                    so i want to change my mobile is it possible if yes then please give me a brief procedure so that i can change this mobile.
                                    still it is in warranty period.
                                    MY NAME IS PRATYUSH VEER,I HAVE PURCHASED SAMSUNG MORION SCH-B-319 MOBILE ON 28/10/2009,
                                    THEN AFTER I MONTH I STARTED GETTING COMPLAINS ,WHEN I WAS DOING OUTGOING CALLS THAT THE PERSON CAN'T LISTEN TO ME PROPERLY,I THOUGH THAT IT'S NETWORK PROBLEM OF TATA,BUT THEN WHEN THE PROBLEM, INCREASED ,I TOOK THE PHONE TO SAMSUNG SERVICE CENTRE ON 22ND FEB.2010,IN BARODA AT P.R.S.SERVICES,5,SAMIPYA FLATS,OPP.WELCOME FLATS,VADODARA,MY WORK ORDER NO. IS:WA[protected],THERE I WAS BEEN TOLD IT'S SOFTWARE HAS TO BE UPDATED,ON 24TH FEB.2010,I GOT CALL TO TAKE MY MOBILE BACK AS IT'S REPAIRED.
                                    FIRSTLY INSTANT SIGN WAS TAKEN ON MY CUSTOMER COPY WAS TAKEN BACK BY THERE EXECUTIVE.I WAS SHOCKED TO SEE MY MOBILE'S DISPLAY WAS IN A VERY BAD SHAPE, AND ALSO THERE WERE SCRATHCHES ON MY DISPLAY SCREEN,I TOLD THEM THAT BY MISTAKE THEY HAVE EXCHANGED MY DISPLAY TO SOME OTHER CUSTOMER, THE LADY THERE WHO TOOK MY MOBILE AT THE TIME WHEN I SUBMITTEDE MY MOBILE CONFIRMED TO ME IT'S ENGINEER'S MISTAKE, BUT THE OTHER LADY, STARTED MISBEHAVING AND SHOUTING ON ME THAT ALL THIS ACTIVITY IS NOT HAPPENING AT THERE SERVICE STATION.MOREOVER SHE WAS NOT INTERESTED TO RETURN MY CUSTOMER COPY ALSO,WHICH I FOUGHT AND TOOK IT'S XEROX COPY FOR MY RECORDS.
                                    PL. PROVIDE ME JUSTICE THAT HOW MY DISPLAY WAS CHANGED AND HOW DISPLAY IS NOT CRYSTAL CLEAR AFTER SERVICE AS IT'S A FREE SERVICE.
                                    I'M VERY UNHAPPY WITH THE MISBEHAVIOUR OF YOUR SAMSUNG SERVICE CENTRE OF P.R.S SERVICE.

                                    PRATYUSH VEER,M:[protected]
                                    PL. PROVIDE ME JUSTICE ,
                                    yes i too have a problem with this service center in chd sector-22...
                                    there way of talking is also very bad, ...
                                    and also they dont provide proper service to the customers... there way of dealing is also very bad...
                                    MY NAME IS RAGHIB JAMAL I HAVE PURCHASE MOBILE NO J 800, I.M.E.I.NO.[protected] IN RS 7000/ FROM M/S KUNAL COMMMUNICATION G.F BALDEV PLAZA GPRAKHPUR ON DATED 15/06/09 JUST AFTER WITHIN ONE MONTH OUR MOBILE WAS GETTING HANG PROBLEM THEN I CONTACT YOUR SERVICE CENTRE GORAKHPUR THEY TOLD ME THAT MOTHER BORD WILL BE REPLACE & REQUIRE MONY RS 2700/ AFTER SO MANY REQUEST FROM YOR RETAIL DEALER RECEIVED MOBILE & RETURN ME AFTER 40 DAYS I USE IT FEW DAYS ONCE AGAIN I GOT SAME PROBLEM & I REPEATED COMPLAIN THEN THEY TOLD ME THEY DONT HAVE MOTHER BORD & YOUR MOBILE WILL GOES TO DELHI OFFICE ONCE AGAIN I SUBMITTED MY SET TO SERVICE CENTRE AFTER 3 MONTH I GOT SET IN VERY POOR CONDITION OUR WAS REPLACED BY OLD BATTERY HOWEVER BEFORE 3 MONTH MY SET AGAIN SAME CONDITION I CONTACT SEVICE CENTRE OF BENAJHABAR KANPUR WERE THEY SAYS ME THROW IT & WE WILL NOT INTERTAIN IT INTO WARANTE IF GIVE ME RS 4250/ IT WILL BE REPAIREABLE SO I TAKE BACK MY SET & DROPED TO IN BOX ( DISPOSAL) & I ALWAYS SAY EVERYBODY PLZ DONT PURCHASE S SANG MOBILE WHICH HAVING COMPLAIN SPECIALY SERVICE IS VERY POOR CONDITION & WAY OF TALKING IS LIKE UN EDUCATED PERSON SPECIALY OF BENAJHABAR KANPUR
                                    I am also facing the same problem with the service center located at Chandigarh 22. I have a handset Model no SCH-5233A, which is given for servicing as its touch pad is not working, Work order no WA[protected], Sl No RW1S802014T. I ahve given the handset on 1st July and they are supposed to return it by 3rd July, But now they are saying some parts are yet to come to shop and it will take another 3-4 days. Now they are not picking up the call also, the nos are [protected]/87. This is really very harrassing. Kindly take immediate action against this before some more persons are trapped!!!
                                    I have also given the mobile for repair due to display problem. The sec22 chandigarh center told that they will check the mobile. After checking they returned the mobile which was not having any display and then they said that they will take one week time to repair it at an estimated cost of Rs 2400.00. After one week they telephoned that it will take one more week. After one month they said the parts are not available at present and it will take another one week. It is ridiculous that they are not telling the real problem. I think there is something fishy in the matter. Where to complaint please tell.
                                    I am also facing the same problem with the service center located at Chandigarh 22. SIR PLEASE PICK THE PHONE PLEASE ...YA CANCEL THE ALL NUMBERS,[protected], I ALSO TALK TO UR CUSTOMER CARE NO i.e 3030828, THEN HE GIVE AGAIN CELL NO BUT THAT NUMBERS ALSO NOBODY PICK [protected], [protected].


                                    NISHA
                                    [protected]
                                    Every comments are 100percent right. becoz i am also facing this situation in customer care service centre sector 22. my mobiile set is samsung gts3353 and his trackpad is not working. 1st day i submitted the mobile care centre and he ask me the mobile was repaired in next day. but next day i m goes to care centre.and then the mobile is never repaired.his excused the component is not available in care centre so the mobile is repaired next week.Really its create a frustration for me...
                                    I HAVE A VERY BAD EXPERIENCE WITH SAMSUNG MOBILE SERVICE CENTER sector 22 chandigarh..

                                    network

                                    There is no network in my mobile.when I can put my phone in pocket.there is two circles shown in screen.on service

                                    theft my phone

                                    Dear sir someone stole my mobile SAMSUNG GALAXY GRAND 2.here i am mention my mobile details please do needful IMEI NO: [protected] MODEL NO: SM-G7102 VBA-NEON BLUE

                                    Fridge

                                    I bought dis one year back .within one month compresure was changed by samsung due to gas problem .n again it happen dis time .i am very disapoint with the product quality . According to me dis d worst purchase i ever done in electronics specially in home applances.please change dis fridge as we facing problem again n again .

                                    for sale

                                    Kindly delete the ad as sumone has provided my number for sale of a samsung galaxy y for rs 2000...I m getting lots of calls n its irritating me a lot...plz help n delete it as soon as possible

                                    unable to download a file that is 'too large'

                                    Recently,I downloaded a pdf file from my laptop on to my samsung gt-s5233a but when I tried to access it,it displayed 'file is too large'.How can I go round this?

                                    Samsung galaxy note3 neo

                                    I want to be reneont my samsung galaxy note.3 neo Can you replasment

                                    Refrigerator

                                    Dear sir
                                    My Refrigerator last 5 month not working well and I was 5 complaint in your company but technician told Refrigerator default not solution. So please change my
                                    Refrigerator ..and find attachment bill and complaint . contact no-[protected]

                                    My samsung mobile Air gap issue

                                    Dear sir,

                                    Till date my samsung mobile Air gap complaint not resolved. kindly contact your service team soon for me. Iam confortable tamil lanuage only.


                                    Regards
                                    P.Arokiyaraj
                                    [protected]
                                    prabu.[protected]@gmail.com...
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                                      Y
                                      yash
                                      from Delhi, Delhi
                                      Sep 9, 2008
                                      Resolved
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                                      Resolved

                                      In a mobile service samsung service is poor this is my experience
                                      i will give u the address where i give the for repair (mDRI Service A-160, G1, 1st Floor, Vikas Marg, Shakarpur, delhi cont no[protected] this was very bad exp & iam not satisfied with service & every time i called & they are giving excuse they are not proffessional & not able to find out the fault . so pls this is my rqst to samsung mobile pls don't down your name to open this kind of sercice centre & break the customer confidence level.
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Samsung India customer support has been notified about the posted complaint.

                                      samsung C-170 — about cell

                                      hi this prithvi using samsung mobile from 6months i have a problem that when i bought they said me that the charging of the cell comes for 2 days but it's just taking 3hrs when i am on the phone speaking contionusly so and other things when i make a call its gets cuts automitacally saying call ended. so what is the problem so retify and send the message to my mail id.thanks
                                      I purchased Samsung Mobile C-170 on 15.03.2008 . After two months some problem in the socket of the mobile phone. I contacted to the Customer Service Center at Navrangpura, Ahmedabad and vide workorder no. WA[protected] dtd. 20.05.2008, I submitted my mobile to the Customer Service Center. The Authorised person of the service center promised me that the service will take 3 to 4 days, but tody 6 day is over, proper answer were given by the customer service when I asked about the mobile phone. Now, please suggest what I can do for this problem.

                                      Daxesh Barot
                                      [protected]
                                      Samsung Mobile Is Very Slim i Like This mobile C170
                                      Mobile FM Is Very Very GOod

                                      samsung C-170 — Pathetic Service

                                      Hi

                                      This is regarding my complain logged on 21/08/2008 at Laxmi Nagar(Vikas MArg) Samsung service center. Its charging jack is out working. The set C-170 is under warranty period.

                                      Whenever I do ask about my cell, they give me lame excuse every time. I really get distressed.

                                      Please do needful.

                                      Here is the details about the complain:

                                      Mobile-C170
                                      IME/RSN No.-[protected]
                                      SL. No.-RW1Q455886K
                                      Work Order No.-R[protected]





                                      Kind regards,
                                      atik
                                      [protected]

                                      samsung C-170 — Failure to repair under Warranty

                                      Hi,

                                      I have purchased a Samsung C-170 mobile[protected] and from last few days I was facing problem with this Handset problems are as follows:-
                                      FM is not receiving signal, Headset mic is not working( Tried after changing headset), Loose contact for charger when connecting to mobile.
                                      Yesterday, I went to a service centre and they have checked the handset for 10 minutes and after that they told me it's not under warranty because it is damaged by me, when I connect the charger back to mobile it was not charging. I just requested them to return the mobile in the same condition as it was before and they told me that you have to pay 1300 Rs for it. My handset is not at all phsically damaged still they are saying that it is damaged. Before this service centre visit my handset was charging fine only there is loose contact and now it's not charging at all. I think it is damaged by service centre guy. Now they are not ready to repair my handset and want me to pay 1300/-. On top of that they are charging me 150Rs/ labour charge Which is not at all right. As far as I know, if the product is under warranty and it is physically damanged then we have to pay only for part of that product.

                                      Please give me right guidance. what should I do next, I am really pissed of their service. I have proof for all this

                                      Regards,
                                      Shoaib Shaikh
                                      My Mobile details are as follows:-

                                      Samsung c-170

                                      [protected]
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