Samsung India Complaints & Reviews

Washing Machine — Machine doesn't start

Purchased Digital Sensi logic machine in April-2007 in navi Mumbai. Recently shifted toGurgaon.Machine was working nicely for 10 days. Now giving problem.

Water does'nt fill inside machine, after powering up and selecting option water level, program
and process.
Checked water inlet-OK. . Pl send somebody to check as soon as possible.
My address: Flat-206, Royal Presidency-CGHS, Plot-5, Sector-45,(Near DPS) Gurgaon.
Ph: [protected]).

We have bought a 29" Flat Colot TV Samsung Model No : CS29M50, the pictures are oval at the top and color patches appear at various places in the screen, in wite background the screen appear yellowish, we bought from Samsung Show Room SAKSHE ELECTRONICS, NO 84 GN Chetty Road Chennai, We found the patches at the time of DELIVARY we called upon the sales person (PRASAD, CELL NO : [protected]) he told it will be rectified if not it will be replaced, a service person came and he cant able to rectify replying its manufacture defect found in all 29"TV . Prasad too not attending the problem . So we try a last chance here by mailing to samsung directly hoping our problem will be solved or replace it to an lcd we ready to pay you . And if not so we decided to file a case customer court . Hope your reply as early as possible

I have purchase samsung SCH-j600 in the month of may 2008
currently i am facing display problem it is showing white i can see any thing but still i can receive call and talk. when i went to service station he told me you have to change display which is not there with us the stock you need to wait for week how can a authorized service make a customer to wait for weeks together like this with out response.
I dont know what to do with the mobile know.

DEAR CUSTOMER CARE OFFICER,
WHAT IS GOING ON ABOUT MY COMPLAINT, I HAVE BEEN SUFFERING SINCE 18 AUG.08 FOR MY COMPLAINT ABOUT YOUR GOOD PRODUCT WHICH IS SHOWING GOOD SERVICES. TILL NOW I HAVE NOT RECEIVED ANY RESPONCE FROM YOUR AUTHORIESD PERSON IN PUNE. KINDLY I REQUEST TO YOU TO THE DO NEED FULL ABOUT MY REQUEST .
AS EARLY AS POSSIBLE.
PLS DO NOT FORCE ME TO DO THE LEGAL ACTION ABOUT YOU FOR YOUR RESPONSE.
MY DETAILS.
CELL NO. [protected]
INSTRUMENT NO. SGH-i450
PURCHASE FROM SONA MOBILE, KALYANI NAGAR, PUNE-6
SERVICE CENTRE NO. SHARP TELECOM NARPAT GIRI CHOWK, MANGALWAR PRTH, PUNE-11
WORK ORDER NO.10001
IMEI NO. [protected]
PLS. DO NEED FULL AS EARLY AS POSSIBLE. OTHERWISE I HAVE TO GO TO CONSUMER COURT AND PEHREDAAR ON CNBC TV, IF I HAVE NOT RESPOND YOUR REPLY WITHING 5 DAYS.
REGARD,
NAMDEO S.K.
[protected]
[protected]@yahoo.com

To
The Chairman/Director,
Samsung Mobile Company,

Subject :- Complaint About Set of C170 due to Hanged again and again.

Respected Sir/Madam

I hereby requested to u I m the permanent customer of Samsung Mobile. we were using conti. Samsung sets in all our family. In few months ago means
I m purchased 1 set of Samsung C170 dated 03/09/2008 with Serial no.[protected] from local dealer(Bathinda) with a full proof Bill. After a month it was started hanged again and again then I was come backed for dealer regular trice time (three time ) . he was repaired little bit again and again but problem is same and conti.
And now I was reached on the shop of dealer at Bathinda and he take a set from me given a complaint no.09A16W04 dated 16.01.2009. with a contact person[protected]Bathinda). And he asked me we were Given ur set at Ludhiana .
In due to period from purchased a set to till today I was so harassed . My family was asked me company goodwill little bit going to downfall conti. But I was not believed
On them . My faith is stay on Samsung Mobile Company and will be conti.
So I Requested to u Plz will ask to ur Punjab Dealer o[censored]r Company to Replaced me a new set in place of defective set. Plz sir I will be waiting o[censored]r Ans. And I think u r read my mailed and give me positive response for me .
Thanking u.
Your Permanent Customer,
Manjeet Singh S/o
Ajaib Singh
V.P.O. Kehma Kehra
Teh.-Malout, Distt.Muktsar
Punjab-152107
Contact no.-[protected]
[protected]
Dated :-26.01.2009 E.Mail:[protected]@yahoo.co.in

welcome i use the cell samsung SGH i450 my model number i complain that when i change the sim my cell is hange plz tell me soluation in this problem i am very upset in this time plz solve my problem

To
The Chairman/Director,
Samsung Mobile Company,

Subject :- Complaint About Set SGH I450 Heacdset/Charger plugin problem

Respected Sir/Madam,
I had purchased a set of SGH i450 about 8months before and now i am having a problem of loose connection of Headset/Charger plugin. I had already been to the service center of Kolkata City Center but they were telling that i have to change the whole chip cost about Rs 4000 . I think my that it should not be more than 100's coz its just the problem in plugin .So i will be pleased if you kindly let me know about the actual cost n best solution of my problem

Thanking You
Phurba Gyaltsen Sherpa,
J.U.S.L Hostel,
Block LB,
Plot 8,
Saltlake 3,
Kol 98.
Contact no : [protected], [protected]
Dated : 9.3.2009 E.Mail:[protected]@gmail.com

Hello All,

I had brought a Samsung OmniaW mobile (IEMI - [protected]) on 04th March 2012. Speaker of the Phone is not working from last more than 1 month. I have submitted my Phone at Samsung Service Center, Nehru Place, New Delhi for repair.

I got call from service center that they have found moisture in phone, however that was not detected by the technician when he collected the phone, even though I am surprised that how come the moisture has came.

After that I have escalate my case to Samsung Support team (complaint no is [protected]) and several communication mails have been exchange but still struggling in getting the problem fix.

Please help me to fix this issue as soon as possible.

Mobile Bill (Retail invoice), Service request form and communication mail is attached for your reference.

Regards,
Saurabh Kumar
Mobile:91-[protected]

Email: [protected]@gmail.com

i have receive such e-mail such as this! may i ask if
RAMSEY ALOSTAZ is connected to this site:

...
True ?? did u recieve any money ?? or its a trick ? i dont think i am the lucky guy who will win by selecting his email lol



Date: Sun, 24 Aug 2008 04:42:07 -0700
From: [protected]@yahoo.com
Subject: Re: UK Lottery
To: [protected]@hotmail.com


yes its true, and its not only that i also received others like scams huh, im too fed of it.

--- On Sat, 8/23/08, ComplaintsBoard.com <[protected]@hotmail.com> wrote:

From: ComplaintsBoard.com <[protected]@hotmail.com>
Subject: UK Lottery
To: [protected]@yahoo.com
Date: Saturday, August 23, 2008, 8:47 PM

E-Mail from "Ramzi" to "ray lopez" (www.complaintsboard.com) Sat, 23 Aug 2008 06:47:25 -0700 Hey, i recieved an email saying i won the E-Lottery, i googled it, and i found a website where u wrote that u have recieved the same thing 102 days before, is it true ? or its just a crap online. lol lets see, it might be true If you think you received this email by mistake, please report to editor.[protected]@gmail.com

I have lodge complain about my samsung refrigator single door . still it is not attended .
leakage from refrigator, vegitable rotten, cooling is not proper

I am having a Samsung automatic Washing machine. The machine was purchased in the year 2004. The machine got a problem in PCB panel. I made an complaint, my BP number is [protected]. The complain was not rectified for the last 4 month. Once the person from so called service centre (M/s Hi-Tech Solution, Phone number - [protected]) has come and replace with a condemed PCB panel and took Rs 1500/- from me. The machine works for 2 days again got dead. After several complain with Service Engg. Mr Mani- [protected], and Mr Ramesh - [protected], [protected](both are fraud) still the problem not rectified. It is very scking that a company like Samsung has appointed a service centre where the people are fraud and cheater. It is a bad name for Samsung as well as the management of the company. There is no control on service centre. My Complain number still open in the samsung system but no one can take care of this.

Please give wide pulicity of this, so that no one will buy samsung product

I am having a Samsung automatic Washing machine. The machine was purchased in the year 2004. The machine got a problem in PCB panel. I made an complaint, my BP number is [protected]. The complain was not rectified for the last 4 month. Once the person from so called service centre (M/s Hi-Tech Solution, Phone number - [protected]) has come and replace with a condemed PCB panel and took Rs 1500/- from me. The machine works for 2 days again got dead. After several complain with Service Engg. Mr Mani- [protected], and Mr Ramesh - [protected], [protected](both are fraud) still the problem not rectified. It is very scking that a company like Samsung has appointed a service centre where the people are fraud and cheater. It is a bad name for Samsung as well as the management of the company. There is no control on service centre. My Complain number still open in the samsung system but no one can take care of this.

Please give wide pulicity of this, so that no one will buy samsung product

I myself had horrible experience with Samsung Refrigerator. It is a Hiamlayan Blunder that I ourchased this nth rate refrigerator. The After Sales Service and Customer Care is far far worse than the worst service. The following vouchsafe my comments:
I am a victim of pathetic Customer Care and After Sales Service of Samsung Refrigerator

Samsung Refrigerator, SR-29 EMB was purchased on 02.06.2003.

On 15.07.2006 Defroster Timer and BI MRTal were replaced and was charged Rs.1023/- by Samsung.
Again the Frig became dysfunctional. The Motor unit was replaced on 05.05.2009 and was Charged Rs.680/-
Within a couple of days the Frig became dysfunctional. After several calls the Service Engineer of Samsung said that the Compressor is out of order and is to be replaced. This was done on 15.05.2009. I had to cough up Rs.4374/-
Hardly a month elapsed and again the cooling system failed. After a scores of Calls to the Customer Care the Service Engineer came on 03.07.2009 and found that the gas is leaking, due to improper welding and shoddy work by the previous Service Engineer who replaced the Compressor. He promised that he will come on 05.05.2009, Monday, positively and repair the Frig.
So far no one has come.
My repeated Calls to the Customer Care viz., S/Shri Arun, Vinod, Johnson and Jaffer from 05.05.2009 did not have any response nor any tangible action was taken.
Over the phone, to the Customer Care, one can hear repetitions like a parrot "Your call is very important, it is monitored for quality purpose" !!!
It is a strange coincidence that the Motor and the Compressor became dysfunctional after just five years and odd months, immediately after the Warranty period !! Even the replacement of the Compressor was not done properly and the Frig became dysfunctional.
It boils down to the fact that the manufacture and qualityof the Frig is so calibrated that it becomes dysfunctional immediately after the Warranty Period!!!.
Hats off to such amazing precision and quality !!!

Experience and the facts prove beyond any shadow of doubt, that there is neither Quality in the manufacture of the Frig nor After Sales Service.
The authorised Service Centre, viz., Hi-Tech Solutions, Villiwalkam, Chennai-600049 should be blacklisted for their callous, indifferent and impudent behaviour and shoddy and third grade maintenance and repair work.

The gullible and hapless Customer has to bear the brunt of indifference and passive attitude of the Service Centra and the Customar Care and also financial loss and suffer mental agony.
GOD SAVE THE CUSTOMERS FROM SAMSUNG PRODUCTS.
Rasiklal Dave
E Mail: [protected]@yahoo.com

myself had horrible experience with Samsung Refrigerator. It is a Hiamlayan Blunder that I ourchased this nth rate refrigerator. The After Sales Service and Customer Care is far far worse than the worst service. The following vouchsafe my comments:
I am a victim of pathetic Customer Care and After Sales Service of Samsung Refrigerator

Samsung Refrigerator, SR-29 EMB was purchased on 02.06.2003.

On 15.07.2006 Defroster Timer and BI MRTal were replaced and was charged Rs.1023/- by Samsung.
Again the Frig became dysfunctional. The Motor unit was replaced on 05.05.2009 and was Charged Rs.680/-
Within a couple of days the Frig became dysfunctional. After several calls the Service Engineer of Samsung said that the Compressor is out of order and is to be replaced. This was done on 15.05.2009. I had to cough up Rs.4374/-
Hardly a month elapsed and again the cooling system failed. After a scores of Calls to the Customer Care the Service Engineer came on 03.07.2009 and found that the gas is leaking, due to improper welding and shoddy work by the previous Service Engineer who replaced the Compressor. He promised that he will come on 05.05.2009, Monday, positively and repair the Frig.
So far no one has come.
My repeated Calls to the Customer Care viz., S/Shri Arun, Vinod, Johnson and Jaffer from 05.05.2009 did not have any response nor any tangible action was taken.
Over the phone, to the Customer Care, one can hear repetitions like a parrot "Your call is very important, it is monitored for quality purpose" !!!
It is a strange coincidence that the Motor and the Compressor became dysfunctional after just five years and odd months, immediately after the Warranty period !! Even the replacement of the Compressor was not done properly and the Frig became dysfunctional.
It boils down to the fact that the manufacture and qualityof the Frig is so calibrated that it becomes dysfunctional immediately after the Warranty Period!!!.
Hats off to such amazing precision and quality !!!

Experience and the facts prove beyond any shadow of doubt, that there is neither Quality in the manufacture of the Frig nor After Sales Service.
The authorised Service Centre, viz., Hi-Tech Solutions, Villiwalkam, Chennai-600049 should be blacklisted for their callous, indifferent and impudent behaviour and shoddy and third grade maintenance and repair work.

The gullible and hapless Customer has to bear the brunt of indifference and passive attitude of the Service Centra and the Customar Care and also financial loss and suffer mental agony.
GOD SAVE THE CUSTOMERS FROM SAMSUNG PRODUCTS.
Rasiklal Dave
E Mail: [protected]@yahoo.com

You have said it very much truly sir.
Evem I am facing a similar issue since the day i bought the refrigirator.
For every 4-5 months, the refrigirator stops cooling and the service persons refill the gas.
And the worst part of it is that they charge us for the manufacturing defects.


It's good to post these comments so that atleast few people are out of the Samsung's irritating service engineers.

Please let me know, in case you ever happen to get any contact (email or ph no) of any regional officers the next time.
Regards,
Deepthi
j.l.[protected]@gmail.com
Hyderabad

my samsung tv remote is not working

i purchased samsung television from sps electronics on november 2007, now my remote controller is not working properly. please come and rectify that problem as early as possible
my address

no-4,
thamarai street,
poonga nagar,
tiruvallur
tamilnadu
mobile no:[protected]

I'm very sad to say this.. still I'm waiting for a responsible person's call from samsung. In spite of repeated reminders through their customer care number they are not ready to solve the problem. I want to proceed legal actions against samsung. And here after I don't buy any samsung products. I am going to bring this in to press also. If you have any contacts pl help me..
-G.Gowtham
[protected]@gmail.com

I have purchased one television from Damdama Electronics, Hajo(Kamrup). After one week of purchase there is no picture coming .Though I have informed them but yet they are not responding at all.also they are saying that they are not responsible for the problem.
hope you will consider this positively
Thanks.

October 7, 2008

G.Gowtham
Sivasakthi Illam
3/22A, Periyar Road
Ramapuram
Chennai – 600 089

Head
Customer Service Centre
Samsung

Sir,

Sub: Negligence of breach of trust by Samsung Service
*****

It will be more apt to address myself as a victim of Samsung rather than a customer of Samsung. It all began with my purchase of Samsung CTV at Sakshe Electronics - T.Nagar - Chennai - Tamilnadu on 4th July 2008 (Bill enclosed). I was happy that time unknowing the bitter consequences of this purchase in which a Samsung CTV along with a manufacturing defect was delivered to me. Please look into the copy of my previous mail enclosed herewith for your reckoning.

I have been calling and mailing your service center repeatedly but in vain. All my patient efforts to make you people realize and resolve my request has failed miserably. I never expected such ruthless, reckless, negligence and breach of trust from Samsung service that too for all fault of yours by delivering me a CTV with a manufacturing defect. Loss of money, harassment, negligence and breach of trust by your service center has put me to severe stress and mental agony.

I no more hope or look forward for any positive gesture from your service center. In remembrance of this sour experience from Samsung Iam planning to organize a burial ceremony for the CTV you supplied me. Being a popular journalist myself, Iam inviting the entire news media to this event to be held at the Kannammapettai Burial Ground which is very famous in Chennai.

It would be grandeur if your Head-Customer Services who is not having a minimum courtesy to acknowledge my previous mail, could participate and grace this ceremony. Please inform me your convenient date and time, so as to make further arrangements.

Hope you will cooperate well atleast for this final ceremony of the ‘Late Samsung CTV’.

Thank you.

G.Gowtham


Encl: 1.Copy of my previous mail -sent on 17th September
Encl: 2.Chronological Events in order

Encl: 1.
//negligence of service for Samsung CTV
Sub: Complaint on negligence of service for Samsung CTV CS29Z57MV
Ref: Bill no.2244
*****
I have purchased Samsung CTV – CS29Z57MV from Samsung's exclusive showroom M/s.Sakshe Electronics, T.Nagar, Chennai on 04/07/08.

The same has been delivered to my place on 05/07/08. Delivery boys unpacked the TV, plugged in for checking on/off and said ok. But I could notice a spill on one of the sides of TV. When it was enquired, I was asked to contact service center.

The complaint has been booked immediately through your service center by me. The complaint Reg. No. is [protected].

One Mr.S.R.Murugesan attended the complaint within 2 days and he told us the backpanel of the TV cabinet has a manufacturing defect The assembling screw holes have been enlarged and this spare has to be replaced by the sales dealer. (Sakshe Electronics). He has promised me to bring in the new spare within a week.

The above said has happened before 10/07/08. After which in spite of numerous calls and reminders my complaint has not been solved till date (18/09/08). Week after week excuses and silly reasons have been told to me for not solving this complaint.

I have lost my patience with this problem. Pl help me to do care to provide needed remedy immediately.

-Regards, G.Gowtham, [protected]@gmail.com//

Encl: 2.
//Name of the dealer: M/s. Sakshe Electronics
Address: Samsung Plaza, 84, G.N.Chetty Road, T.Nagar, Chennai – 600 017
Model of the TV: Samsung CTV CS29Z57MV
Bill no: 22440

Chronological Events in order

1. Purchased the TV: 4th July 08

2. Delivery to my residence: 5th July 08

3. Noticed a spill on one side of the TV: 5th July 08

4. Informed Service Centre and booked a complaint as per the instruction given by the delivery staff: 7th July 08


5. Engineer Mr.Murugesan attended the complaint & promised me to replace with a new one

6. The above has happened before: 10th July 08

7. Service center executives telling excuses: till 17th September 08 week after week & the problem has not been solved

8. Again complained through internet: 18th September 08

9. Spoken to Chennai customer care: 18th September 08, executive Ms.Vanitha & she said that their Head will speak to me

10. None of them had called: till 29th September 08

11. Once again complained about this to: 30th September 08 customer care executive Ms.Hepsiba

12. She said that they will exchange/replace: 30th September 08 the TV and their Head will speak to me

13. Nobody had spoken and the problem : 4th October 08 is not solved till date

14. Again called and enquired to customer care (to MR.Rajesh) and getting excuese once again.//

Dear Sirs',

Please don't any innocent buyer's under these pressures. We are buying the products from you to derive the benefits and enjoy the free times and not to feel distress and take troubles.

Please help this person Mr.Gowtham to have joyfull time atleast now.

Thanking you,

Albert Karunakaran L.

Dear Sirs',

Please don't put any innocent buyer's under these pressures. We are buying the products from you to derive the benefits and enjoy the free times and not to feel distress and take troubles.

Please help this person Mr.Gowtham to have joyfull time atleast now.

Thanking you,

Albert Karunakaran L.

Sir,

Sub:- Pathetic after Sales Service by SAMSUNG

I logged in complaint for my TV through the Customer care number on 25th October 2008 vide reference number [protected] and was assured that engineer will fix up within 24 hours but next two days being Sunday & Diwali holiday engineer will come only on Tuesday. Today is 31st October and is 8pm no engineer has turned up till now inspite of me calling up their service center number's 26181306 / 26181320 lots of time in the past days and speaking to several people (one being Raj Shekhar) and always they say that engineer will be reaching my place after one hour. Because of the false commitments my wife lost her two days pay.
This is an excellent example of negligence of SAMSUNG in giving after sales service. As a customer I have lost faith in SAMSUNG. Making false commitments & not able to close complaint even after 6 days speaks about After Sales service.
I would say never go for products of such a company.
Dissatisfied customer,
Deepak Sharma
[protected].

Samsung TV — poor service & no responce

I HAVE PURCHASE THE TV ON24/11/2008 FROM GUPTA ELECTRONICS EAST ROHTASH NAGAR SHAHDARA DELHI 32. IT HAS COLOURS PROBLEM AND SOUND PROBLEM. I MADE A COMPLANTS ON 7/12/2008. NO [protected]. MY TV SENDS TO SERVICE STATION ON 12/12/2008. IT’S COME BACK ON 20/12/2008. BUT PROBLEM IS STILL EXIST. ON COMPLANT ONCE AGAIN TV PICKED UP BY SERVICE CENTRE ON 22/12/2008. I AM VERY UPSET BY ALL THIS PROCESS.

Till date I have no response. Service center persons tolled me that there is no time limit it takes more then one months. I can not accept this type of service from Samsung. I mail many times and call customer care and service center many times but all in vain. I have no option to complaints in consumer court.

Pradeep kumar
[protected]
K-14/3 s no 16
West ghonda
Delhi 53

Our Samsung Television have some problem. So pls send ur service executives to service our t.v. Pls do action immediately.

dear all
I also a victim of the Samsung product just as like problem faced by G.Gowtham, [protected]@gmail.com (Same to same nothing change).
after one month of purches of SAMSANG TV from E-Zone chennai, I noticed problem in TV, No picture form the TV and Sound is coming from back side of TV When I switch on the TV. I registrated a complian in chennai customer care ref no. [protected] on 21/03/2009. At initial customer care people told they will send service engineer with in 24 hrs, but after my numerous calls to customer care, I successed to bring the service enginer to attend the problem after I weak. I though It will be completed to day. then started one more problem the service engineer had repleced some parts in PCB board and tried to rectify the problem, but his 2 hrs job gone waste and he told some problem with one of the part in the PCB and he took that PCB with him and told he will fix the problem and com back on next day. but till know no one called me and informed about the status of the problem.
But customer care people every time asking and verify the address and phone number detail which will remain fixed when repeatedly call to them, but they are not doing any thing to the customer.

Finally what Iam saying the Samsung will produce the substandard products to the customer and importantly they make customer fools.

So My aim to see no one should become victim for any samsung products. I am going to start this by spreading this matter.

Pls though you are suffer of samsung products are not spread this compliants (customer reviews) to every one and make them to enjoy their lesure time with other company products (like sony etc).

Never Look for money, but look fro pleasure and peace when you are buying any product.

With regards
K.Ravi

Say no to Samsang in your life and stay happy through out your life

What happned finnaly with samsung people
My slogan is

Say no to Samsang in your life and stay happy through out your life
Say no to Samsang in your life and stay happy through out your life
Say no to Samsang in your life and stay happy through out your life
Say no to Samsang in your life and stay happy through out your life

join this and spread this

Samsung — failure to provide service

Sir,
I bought a Samsung refrigerator, RT25 on last december 2008 which is still under the warrenty period.. But now its not working at all.. i tried to contact the local Samsung service provider & whenever i make calls nobody picks up the phone on the other end.. i did contact with the customer care too after which they just lodged a complain bearing no [protected] and told the problem will b rectified within a day but was never done.. now it has been more then a week.. Please help me what can i do..
My no is [protected]..

Gurupada..

Present using SAMSUMG TV Hitron Model. I connected Myway cable Connection. Last 5 days not working sound. Pl. rectify immediately.

I have purchased one television from Patel Sales, Bopal ( Ahmedabad). After 2 Months of purchase there is no picture coming .Though I have informed them( Patel Sales, Bopal ) four and five time but yet they are not responding at all.also they are saying we will come and See but no body is come at my Home. i am stiil waiting them but they are not come plz give me right answer other wise, i can big complain by "Grahak Surakha" so plz do something for me The Television is purchased by name of Mr. Akash Ramesh bhai Gohel, and co. name is Samsung Altra slim flat TV 21inch Sr. No. AA68/04012B
hope you will consider this positively

Bipin Ramesh bhai Gohel
My E-mail id is [protected]@gmail.com

Thanks.

Yes, Even I had faced with the problem with samsung CTV within 1-year of purchase, and poor service response from the samsung.

Dear Team,

i have bought a samsung 21" during 2008 August and till now i had so many times called the customer care people for the repair, at least four to five times i've called them for the same problem vs abnormal color on the screen, the service they provide fulfills for one month the next month same problem arises, the same service was provided again and agian problem still exists. Now again the same problem is exiting for last 3 weeks. I was fed up to call the service again, can the samsung service could help the customer by solving the issue?

S.Radha
4/262, Venkatesapuram, Kottivakkam, Chennai-600 041
Ph:[protected]

Samsung TV — Negligence of service of my TV

I had purchased a Samsung TV for my old mother from Sundaram Electronics Nagercoil, Kaniyakumari district, Tamilnadu at about three years back. Now the Video is not functioning in the TV. My mother had contacted the authorised Samsung service centre in Nagerecoil situated in Eagle Gate compound. But all my mothers attempt was in vein.

Later I brought the TV and registerd (Reg. No [protected]) in Thiruvananthapuram. I contacted[protected] for the service. I had revealed their attention frequently.
They were agreeing whenever I called them for their service. But astonish to say, when I called them today morning, they say that the registration no. was cancelled due to the contact missing.

As a custamer, my view about SAMSUNG has been shaded with black, considering the after sale service. Please note that we are the people not in the sector o[censored]se and thorugh away line. Any how, the negligence of after sale service is not suitable as for as a company like SAMSUNG is concerned.

Samsung — negligence in service

i have purchased a Samsung mobile on 06.08.2010 from the date of purchase their was problem in it so i visited twice to the samsung service station which is situated at Lashkar bazar, Hanamkonda and few weeks the service manager said that their is huge problem in the handset and he also said that he will return back my money and given a work order on 05.10.2010. Still now i have not received my money moreover the shop is closed from past 10 days
So please help me in getting my money back

Samsung — failure in providing service for a week in spite of repeated reminders and requests

Sub: Complaint and claim of compensation for not providing proper service, reg
Ref: My TV repair complaint No. [protected] dated[protected] at 11.00am

Dear Sir,

With reference to above I am very sorry and sad to inform you that I am in possession of a 21S8ML Color TV at my home. The said TV got some problem all of sudden and I promptly booked a service request at 11.00 am on[protected] with your customer Care Phone Number [protected]. The person on duty gave my service request control No. [protected] and assured me that the authorised engineer shall phone me and visit to my place before 8.00pm on same day to repair my TV. In addition to this, I being a member of My Samsung network of your technical service, I booked my complaint online also.

One engineer later in the day phoned me and confirmed that he is coming soon. To my surprise thereafter no body visited to my home to get my TV repaired and no further phone call came in.

Next day on[protected] at 11.00 am, I booked a complaint online and they apologized for the delay and assured me to get the TV repaired on[protected] in any case. When no phone call came in on 20th July too, I once again telephoned on your customer care numbers and they too offered me lip service with an assurance to get it done soon. Nobody turned up again on[protected].

I, agitated and once again phoned to your customer care numbers at 11.00am in the morning of[protected] and this time one Mr. Rahul picked up the phone and inquired my all bio data once again and he too felt sorry and assured me to get my TV repaired today in any case. He assured me that he shall personally monitor my complaint and do the needful. When none turned up by 5.00pm evening on[protected], I once again phoned at above numbers irritatingly and this time one Ms. Indu picked up the phone. She too repeated all the exercise of getting my bio data once again and she too assured me to get the work done by 8.00pm in any case. No phone call came in and no person turned up.

Again on[protected] at 12.15pm I once again lodged the complaint while the phone was picked up by another executive Ms. Sipra but in vein and my TV is still waiting for repair even 4 days have already been gone. In the evening one phone call ( from ph No. [protected]) of one Mr. Agam came on my mobile and he showed his inability to get my TV repaired on[protected] but promised me to get it done by 11.00 am of[protected] but I am still waiting these persons to turn up.

I do not know what is wrong with these people and why Samsung service center could not address my complaint in spite of lapse of 5 days. My concentration has in this way has now shifted to call upon daily basis to these people and request again and again. Now I have left with no option but to get my TV repaired from some unauthorized person.

I am really feeling sorry and surprise that a company of such a high repute have such a casual attitude towards its customer care and after sale service. I can now understand the reason why people have started preferring other brands now over you.

In any case, due to negligence and casual attitude of your persons, I along with my entire family could not see our TV programmes for entire 5 days and it has spoiled our evening bitterly. We all were forced to miss our daily news, Share quotes and entertainments for your failure in providing proper service. We being using your product therefore its your responsibility to provide us after sale service too. Your person could refuse booking complaint, if your company is not eager to offer services to its customers so that we could approach to some other engineers or service persons. I understand and believe that once you accepted my complaint and a prompt service control number was given to me it implies and leads to a contract and you are liable to honour your commitment. Your failure in providing service, results into breach of contract and liable for compensation. I and my family has thus suffered mental agony, unnecessary harassment and lost our valuable time in taking follow up action all the time with your customer care center.

You are therefore requested to please compensate me suitably for all these mental injury, harassment and spoiling of our evening entertainment caused to our family due to your negligence and casual attitude by Rs. 10000/-. Please note that my TV is still to be repaired and I would make claim of Rs. 5000/- per day till the time it is repaired.

If you still avoid repairing my TV and avoid compensating me, then I shall have to take the case with Consumer Courts and other social and legal forums at your cost and suit. You may please take this as my legal notice to you and if this is not addressed to my satisfaction then my advocate shall take next course of action.

I do hereby undertake that whatever I have mentioned herein above is correct and you can verify my all call and conversation records I had with your officers and other facts from your customer care center where all the phones are being recorded.

Thanking you and looking forward your cooperation and suitable compensation.

Yours truly,


CA. Prakash Agarwal
[protected]


Copy To: BOSCOS
B-218, Narayana Industrial Area
Phase-I
New Delhi

Spilit ac

My splite ac purchased 02 years back is having gas leakage problem since purchased new rather it was provided deffe tive piece. Since gas gets leak after 10 to 15 days of it is being filled by samsung engineers this is happenning regularliy and appx 02 years passed and 10 times gas filled not enjoyed this product. still it is unserviceable

Purchasa a LED with 2.1 channel speakers but still not getting

Hi, I Purchased a LED, model 32H5100 SPC told us in this Diwali offer you will get 2.1 channel speakers but still i didn't get that offer so kindly revert me ASAP when i got that gift. Thanx, Vinod Kumar

Samsung Refrigerator — Poor customer Support

Dear sir,

Last week I have registered a complaint and the no. is [protected] . Your person has visited our place (Mr. Rajesh - [protected]) on 30th of july and he informed that "Thermister" has to be replaced and will be back by next day with the new part. But next day he informed that thermister is not available so we have wait for one more day. On 1st he informed that he will be coming at 4.30 pm in the evening (we also requested him to come after 4.30pm as no body will be there at home in the day time) and we were waiting till 7.30 pm for him but he did not turn up and our calls were unanswered.

We would like to know that this is the way Samsung is giving the support to the customer. Actually i am promoter of Samsung products. All my household items are samsung. But in future when i purchase anything i will re-think that whether i have to go for samsung or not because of your poor customer support.

If possible pls instruct your people to do the needful for our refrigerator.

OR pls give me the contact no or email id of your senior most authority of Samsung.

Thanks and regards,

Nirmala

Complaint BP no [protected] is pending since august 2008
Technical person (Mr Rajesh) visits onsite twice and ask me that parts are on demand
But how many times did I complaint for my products pending complaint
Mr Anil from Jammu J&K talk with me on phone and assured he will send any senior Technical Person to me and sort out the problem.
Now i am not complainting, I warn if year ending 2009 my complaint wil not be closed i will go to the consumer court with all the printout of my repeated complaints BP number/Bill/Warranty card and SMSs.
I will wait till 30th of December 2009

Refrigerator — poor services

I have purchased refrigeartor in 2003 and this year in April 2010 some problem arised and we lodged the complian and now agian problem is coming again and again they are demanding he service charges.This rediculuos a common can how many times pay service charges for repairing the same refrigeartor in same 6 month duration.
I will never purchased L g products in future and also convey to my friends this is a such type of cheating by L G company.

i have samsumg flat tv 21'' i have parcharges last 4 year but few days my tv problem is no working a yark part i have no model but my tv is 2 side woofer vatage is 10000 i have many complate but your engineer every time ask to me this parts not avlable & ask to me pl pl give a set in service csnter & high charge demand pl u sugest me pl arange my tv set york
thanking you
AMARJEET SINGH([protected])
T 235/11 H BALJEET NAGAR
NEAR PATEL NAGAR ND 8

respacted sir
i sen some email against to split ac (samsung)from jaipur.but one thing i forget to write that company service man told that i have to give one written app for replace the product
so request that if they give me service nicely then no need any action and if they dont give us
satisfaction then i will sen[censored] some mail to take action.
sorry for bother u.
regards
kavita chandnani
mo [protected]

Samsung Split Air Conditioner — No service after receiving complete payment

Dear Sir,

This complaint is in reference to the servicing of my Samsung Split Air Conditioner. The details of the complaint and the complete log details are:

1. We had logged a complaint calling at the Samsung toll free service center number[protected]. Our problem was discussed that the Air Conditioner does not cool and we were provided with a Complaint number [protected] and a time with a local Samsung service center to fix the problem.

2. The local representative was sent by the manager at Amritsar branch Mr. Arun Sharma and the repair was carried out. The representative took Rs 1700/- from us, stating that the GAS has been filled in the AC and from now on the AC would work fine. However the Samsung service center technician was unable to satisfy our need to ensure that the gas was filled 100% and did not have any service document signed by us.

3. It has been over 3 months and the AC is still not in a working condition and we have been chasing up and down with the Samsung service center in Amritsar. Mr Arun Sharma the manager at Amritsar clearly says that we would have to pay once again or else he would not fill the gas for us.

4. Now Mr Arun sharma agrees that if we pay half the amount he will still fill the gas for us.

5. We are completely unwilling to pay for the gas to be filled, as he would not like to pay for something twice when that gas has never been filled.

We would request for assistance on the same, as we are being strong armed to shell more money and no service at all. As the AC is in our Industrial premises we have also ended up in losses for not running our machinery which runs at 25 degree c.

Kindly Assist as this would be of tremendous help to us get value for what we paid for.

Thank you &Regards,

Mr. Naresh kapoor
+91 [protected]
Abhishek textiles.