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Last updated Oct 17, 2024
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J
Jai Goel
from Lucknow, Uttar Pradesh
Aug 9, 2008
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continuity in mobile W-339

Dear Sir,
This is in continuation to my previous mail in which I lounged a complaint regarding a Samsung handset i.e. SCH-W339 a CDMA
hand set. I bought this handset on 7th November, 2007 and from the past 6 months; I have been facing lot of problem in this mobile. I have given this mobile several times in your service centre at Janakpuri (Delhi), but still the problem is not resolved. Also, the head of this branch has started...
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M
Mrs Anindito De
from Pune, Maharashtra
Aug 8, 2008
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NON REPAIR OF REFRIGERATOR FOR LAST 15 DAYS

This is to lodge my complaint for non-repair of my samsung refrigerator for tha last 15 days . I had lodged complaint with samsung call centre[protected] dated: 19-July-2008, BP number - [protected]. The service engineer visited my home and told me that heater is defective and needs to be replaced. The service engineer told me that the defective part will be changed in next 3-4 working days. However since then the part has not been replaced....
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R
R SRINIVAS RAO
Aug 8, 2008
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MALFUNCTIONING OF PCB

1. I had bought a washing machine, SAMSUNG fully automatic, 6 Kg, on 7 July 06, for around Rs10, 000/-.The mahine had a warranty of 2 years.The machine had a first problem in October 07.The service person told that the PCB got defective and he replaced the defective PCB with a spare.

2. On 02 Aug 08, the machine again had a problem. the service person told that the same PCB is again defective.He said that...
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L
lobsang thakur
from Gurgaon, Haryana
Aug 8, 2008
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Poor Service and No Back Up

TO WHOMSOEER IT MAY CONCERN
I had bought Samsung DVD Player and CTV Slimfit on Dated[protected] from Samsung Digital Home Sec-8, Chandigarh.Hardly, I had watched 2 movies on the DVD and after that it was not working which I realized on 10th month.After that I tried to contact the Samsung Service Centre and also visited the showroom where I had bought from as it was under warranty.But due to their poor back up Warranty period also...
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A
ANIL KUMAR
from Kolkata, West Bengal
Aug 8, 2008
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No outgoing voice

I had purchased a samsung mobile model no SCH- S 269 whose IME/ ESN - 16 DFA969 dated 12.01.2008 from CELL POINT C- 9/10, Krishna Nagar, Delhi - 110051 . In the month of July, I found that there is no voice going out . So I went to the Samsung mobile service center at Patparganj M/s M. S. Electronics 513, FIE Patparganj Industrial area, Delhi -110092 . But they refused to take this mobile because of non availability of spare parts. Then...
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Pratibha Goyal
from Pune, Maharashtra
Aug 6, 2008
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had Given the mobile phone for repairing on 9th july and have not received it back yet

my handset model no.SGH-C160B was submitted on 9 th july, 2008 for repairing in samsungs classic systems & services which is in warranty period have not been received it back yet...
facing lot of problems without phone n whenever call to check the status then no proper replies are given and phone is put on hold for more than 30 mins......
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R
Rahul Goyal
from Mumbai, Maharashtra
Aug 4, 2008
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Repeated failure of Samsung parts - replcaed by authorised Samsung service centre

I own a color television of Samsung. In June 2003, I the TV stopped functioning. There was no picture nor sound. I called for Samsung dealer in Gurgaon India. He replaced power supply and a component R2KN. He charged me Rs 800 for that. The service dept charges Rs 200 for visit charges.
In Oct 2003 the same problem occurred. At that time I was in Noida. The service engineer of Noida Sansung office came and saw the defect. He shanged...
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A
Arun Menon
from Bengaluru, Karnataka
Aug 2, 2008
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Samsung Refrigerator customer care inaction

Hello,
I am holding a samsung 260 Litre with me. For the past one year, i am having issues with my refrigerator .However, i am fed with the insincere attitude of Samsung customer care. I need to keep following up with the customer care executives for the problems we are facing with the refrigerator .Most of the work they are doing is patch work which is very short term and we need to again reopen the same issues again with the customer...
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Dharmendra Singh
from Bengaluru, Karnataka
Jul 31, 2008
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Help me lock or find my mobile

Hello Sir,
I am Dharmendra Singh from Bangalore.On 30 July's night at around 9.30 pm somebody snatched my mobile.It has mobile tracker in it, so when some other sim is inserted in the phone, it sends a message to my friends displaying the mobile number of the sim, which is inserted.So currently [protected] is using my phone.
I am very fraustrated this time since this is the second mobile I lost in two months.br...
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S
Shwetank Patni
from Mumbai, Maharashtra
Jul 29, 2008
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Problem with TV - No response from Customer CARE

I had purchased a 29" Flat TV around 2 years back. Around a month ago, it developed a problem wherein we could not view the picture but could only hear the sound. We logged a complaint at the call centre post which an engineer came and fixed the problem. However, the very next day, TV again was not working. We logged the compaint again and another engineer came. Again the problem was fixed but the same evening, TV was not working....
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G
Gaurav Agrawal
from Indore, Madhya Pradesh
Jul 28, 2008
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HDD replacement

i have submitted my 40 GB HDD at ur service center
Date :- 03/07/08
Work Order No:[protected]
center Add :- nehru place, Delhi
i submitted my Hdd at 03/07/08 what still my Hdd not replaced whenever i called ur service center they allways said that ihave not 40 GB Hdd stock so u call us tomorrow, what in next day when i call the answer still same...so i have a problem without Hdd my computer dead...so plz...
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S
Sanjeev Syal
Jul 23, 2008
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Product Replacement

I purchased the Samsung mobile from the HOT SPOT mobile center in Janakpuri Comunittee center and since the time of purchase which was 28th November 2007 the phone has been sent 3 times to the service center at B-26, GR, FLOOR, MOTI NAGAR NEW DELHI Ph.[protected] but after few days of repair the same problem comes in and mobile doesn't works at all.

Though I have mailed to the customer care twice at support.[protected]@samsung.com...
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P
PANKAJ JAIN
from Mumbai, Maharashtra
Jul 22, 2008
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CUT VOICE ON 80% INCOMING OR OUTGOING CALLS

Dear Sir,
I went to sumsung sevice centre, (4/127a, bach farzana, Agra[protected]u.p.) for book complaint of CUT VOICE on 80% CALLS INCOMING OR OUTGOING. As per your executive we check & confirm you within 2 days. When After 3 days i called him & ask about my Mobile, they said Mobile sent to Delhi b'coz this can not be correct here & it will take 25 days approximately. which type of service you are providing...
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S
SMT PREETI SINHA
from Pune, Maharashtra
Jul 21, 2008
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POOR CUSTOMER CARE

THE CUSTOMER CARE CENTRE IS PAYING NO RESPONSE TO THE COMPLAINT LODGED WITH THE CENTRE ONE MONTHBACK ABOUT THE AC NOT WORKING.TELEPHONICALLY THEY ASSURE ME DAILY THAT THEY WILL BE SENDING SOMEBODY SOON TO CHECK THE CONDENSER BUT NOBODY TURNS UP.THE AC IS ONLY TWO YEARS OLD....
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R
rajeev kumar
from Delhi, Delhi
Jul 20, 2008
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pending from 17/02/2007

sir,
i had sent a 180ltr reffrigerater to samsung servise center, "Electro Lab Muzzaferpur, Bihar, with cmplain of top broken. The service said that the product will be changed. But after serverl telephonic talk, the servise center do not do the same. So, after one & half year I lodge a compalain on nehelpli on 15.06.2008 with BP no.-[protected]. But there is no response by service center.After one month I made...
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S
sunil
from Chennai, Tamil Nadu
Jul 20, 2008
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fan not working

I have purchased the Samsung 1.5 ton window A/C nearly 2 months back, past 3 months its not functioning well.Every week i call ur people ans take one day leave for that. Now the fan is not running and no cooling is there. Please tell ur sevrice peoples to come and check the outer unit because last for times the clean the outer unit and its worked .They are saying the anil made one nest in side the fan. we have to got to the office no time...
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R
RAVI SETHIA
from Gwalior, Madhya Pradesh
Jul 20, 2008
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Poor Service and problem is not resolved since last 45 days

Dear Sir / Madam,

My name is Ravi Sethia. My Mobile No. is [protected].
My complaint number is [protected]
7 Months before I bought Samsung Split AC (AS18XB - 1.5 TON), LCD T.V, and Samsung OVEN.
We bought because we thought we will be given better service.
Last from 1 month, I am just complaining on the helpline and there is no response from your side.
If in summer I am not able to use...
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R
rajes25
from Madurai, Tamil Nadu
Jul 19, 2008
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refregator making noise

i have bought a refrigator in sony electronics in ongole..ap a dealer called narasimha rao...the refregirator is making lot of noise..when i made a comp abt that he told that the issue is resolved and their agents viisted my premises, but none of the agent visited my home, , , , i made lot of comp and the issue is till not resolved, , when i spoke to him he is telling that he forwarded the mail to hyderabad head, , , , and issue wiil get...
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Satyabir Singh
from Gurgaon, Haryana
Jul 19, 2008
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Pathetic service by Samsung & no one is answerable in the company for such long delays

I made a complaint no. [protected] on 07.07.08 (13 days back) about problems in my Washing Machine & AC (procured only 3 motnhs back). However till this time none of the complaints have been resolved. No-body in the compnay seems to be answerable or is keeping track of such long sufferings of consumers and blatantly violating warranty support terms. No escalation numbers are there and we have to call only on their toall free number wherein...
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R
Rajesh
from Mumbai, Maharashtra
Jul 18, 2008
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Network catching capacity very bad

Dear Sir,
Few months back I purchased Samsung E-250 mobile from Subhiksha but its power to catch network was so bad that I had to return that hadset immediately to the shop. But when they gave me another handset, that too is causing a lot of problem in catching network signals.
At the same time when other handsets catch network my handset can't.
What can be done to sort out my problem?
Thanks!
Rajesh...
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