Samsung India Complaints & Reviews

i have buyed Samsung Washing Machine Fully Automatic on 28/10/08 at Fomra & Co., Chennai, and we are expecting the engineers will come today or tomorrow for demo & installation. And also i informed your customer care. I hope they will come without fail.

Dear Sir,
I am staying in Sahakarnagar-2, Pune-9.I have been experiencing either No service, No coverage or access denied to Airtel?????? on my this mobile.
I have complained even to your 121 (Ashwini, again on 29th Oct.2008 at 9.38 am), second time.But no heed is taken.Incidentally, my friends are abandoning the Airtel Simcard for this reason (with some other models of mobile of course!)
May I know, why I too should not follow my friends?
-Rane V.

sir,
I bought a TV model no:21k 30, serial no:050432AQ800324 on 23/08/08 from Swami Agencies, Kottayam, Kerala. I noticed some troubles in TV three weeks back and informed the servicing centre at Kottayam. They came and took the circuit bord itself to the servicing centre, and now saying that some component is not available.

I request you to do the needful to get the tv repaired as soon as possible.

thanking you,

Brijlal V
29-10-08

I have bought Samsung Digital Camere from M/s Chandrika Studio at Anna Nagar, Chennai India on 25.10.2008 (Saturday)night 7.30pm. I have taken 10 ~ 15 Still in this camera and there is no issue on the same day . The next day while i am taking the snap the flash is not working and after taking the photo display becomes blank and there is a indication light near the display is geting off & on continously . This was happened in next day ( Sunday ) . The next day (monday) is depawalli which was holiday and not able to contact the person where i purchased my camera. The next day Tuesday i have met Mr.Rajan Of Chandrika Studio and he has given Mr.Suresh - Area Manager mobile number. I have spoken to him and he asked me to come next to Samsung distibutors . Today i will plan to go there.

Please help me to get me the new one. I have not used this camaer more than a couple of hours


Regards
A.S.Anoop
[protected]

I bought SAMSUNG 230 L refrigerator a week back and within 3 days the refrigerator was not cooling up. Since the product was brand new, we did not expect this. We called up the customer care on Sunday (a day before diwali). We registered a complaint expecting that somebody would turn up on Sunday. The agent with whom we spoke assured that they would send somebody on Sunday. Nobody turned up on Sunday. Then i called them on Diwali and they said that the services were closed on Sunday. This was not communicated to us when we called before. Then we got a call from an Engineer for few enquiries about the product. Its been 3 days since we called. NOBODY HAS TURNED UP YET!!!

I did not expect this from Samsung as they are one of the leading global brand.

Hi,
I had purchased a Samsung SCH-S399 CDMA Mobile on 13/7/2008. After exaclt 12 days suddenly my Incoming and outgoing calls were not working. Then i had been to Samsung Service Center on 26/7/2008 where i was said there is some problem with Board and we need to send this to Banglore where it would be repaired. I asked them for ETA, they said it would take maximum 15-20 days. But till data i haven't received the mobile. Please suggest in this case where shall we escalate such issues.

Thanks,

Dhanraj

respected sir/mam
i am purchase a new mobile phone model no Sgh-j210 but after two month it's navigation key is stop working, then i gave it to the samsung service center (b-130, nirala nagar, lucknow) to repair it on 20/10/2008, , , , but that time they do not check suddenly (but in nokia, lg service center they check quickly and tell the consumer what's the actual problem in mobile and how many time is to required to correct it), they deposit the set and after 5 days (25/10/08) they call me and tell mother board fault in your mobile and we are sending it to our Delhi main service center and after 20 to25 days you will receive your handset, , , , i said him all right you send it but can you give me any other handset for that period, , , , to use, , , , , but they said sorry sir we can't give...i want to say that what is this?i am really afraid from your service, , , in your service center all the workers are so lazy, , , , really i will never suggest any person to buy the samsung mobile phone, , , , (even mobile is to good but the service is to much poor)...
(MY CLAIM NUMBER IS-----[protected])
CUSTOMER NAME[protected]ADARSH MAURYA
MOB. NO[protected][protected]

SAMSUNG UK PROMO WINNING CERTIFICATE OF Mr.ROHIT PURI
Saturday, October 25, 2008 1:28 AM
From:
"Samsung Ukpromo" <[protected]@yahoo.co.uk>
To:
[protected]@yahoo.com
Message contains attachments

2008 SAMSUNG UK WINNING NOTIFICATION
Samsung UK Promo
40 Victoria Street
Hertfordshire, AL1 3TG
United Kingdom


Att:...

DEAR SIR,
I HAD SUBMITTED MY SAMSUNG MOBILE PHONE ON 06-10-08 TO LUCKNOW SERVICE CENTER HAVING WORK ORDER NUMBER WA[protected]. THE SET WAS UNDER WARRANTY. AFTER 15 DAYS I WAS INFORMED THAT THE SET'S BOARD HAVE SOME PROBLEM AND IT OCCURED DUE TO OVER CHARGING, AND THIS DEFECT IS NOT COVERED IN WARRANTY.

SIR I WANT TO INFORM YOU THAT I AM USING ORIGINAL CHARGER AND ACCESSORIES AND I NEVER CHARGE MY MOBILE PHONE NOT MORE THAN ONE HOUR, THEN HOW IT CAN GET OVER CHARGED IT WAS NOT MY MISTAKE IT HAS SOME MANUFACTURING DEFECT. I AM RESIDING IN APARTMENT AND I IN MY HOUSE THERE IS NO VOLTAGE FLUCTUATION.
THEREFPRE YOU ARE REQUESTED TO KINDLY LOOK INTO THE MATTER AND ADVICE THE WORKSHOP TO REPAIR THE SET UNDER WARRANTY AS SOON AS POSSIBLE.
REGARDS
NITESH GUPTA
PH-[protected].
301 PRATIBHA TIRATH APARTMENTS.
UNIVERSITY ROAD LUCKNOW

I purchased Samsung E250 from Big C madhapur Hyderabad in Aug 2008, its still under warranty.
After purchasing, in 10 days itself the display showed a thin white line. and then the display starte fading.
I took it to Big C and they said it is waterlogged (I never used it in rains.. it was just 10days).. Later they said its Some strip problem in display and asked me to Go to Authorised service center. The center said its a crack in display and would cost 1400Rs. It looks rediculous, phone is prised at 4500 and display at 1400. I just felt upset with the Quality of the product (This was my 3rd cell phone, not the first.. so it was not rough handling at all)..

Hated it big time and decided not to go with Any of products from the company.

I had lodged a complaint for “no cooling at all” in respect of my Refrigerator Model No. SR-32EMB on 30 August 2008.The complaint was registered under BP [protected] as intimated by SMS.After repeated calls to Helpline, Ms Sarika (understand Customer Executive from New Delhi) called up and requested me that in case my complaint is not attended then I must call her up or Mr Jadhav.On 06 September 2008 Mr Dinesh Patil (mobile No.[protected]), Service Engineer visited my residence. After finding that the defrost timer relay was tripped he reset it. For the visit I was charged Rs 300/-vide receipt No. 4040.At the time of leaving Mr Dinesh Patil informed me that I must observe the refrigerator cooling and in case there is no improvement then I must call him up so that he can replace the defective timer @ Rs 1, 100/- The very next day I informed Mr Dinesh Patil but he refused to let me know about his next visit. My subsequent calls to him were not answered. Also my repeated calls to Helpline[protected] elicited the response that “my complaint has been noted and somebody would contact me before ------- time”. This continued for many days and on 28 September morning Mr Arvind, Service Engineer (Lonavala area) visited my residence.He informed that he had come since Mr Dinesh Patil was on leave. After checking my refrigerator he found problem with the settings and left saying there was no problem. However, at the time of leaving he mentioned that in case the refrigerator cooling does not improve within 24 hours then I must contact him. Promptly next day around noon I contacted Mr Arvind on his mobile No. [protected] and informed him that the refrigerator was not cooling. He said now Mr Patil is back on duty and so he would be attending to the complaint. However, Mr Arvind informed that he would not inform Mr Patil about his findings of 28 September 08 to take the repair action to its logical conclusion. I thereafter contacted the Helpline and was assured that the complaint would be promptly addressed. Since nothing has happened. Every time I had called Mr Dinesh Patil on his mobile, he did not accept any of my calls. One fine day (I don’t remember the day in early October) Mr Patil informed that he was in Talegaon Dhabhade area and he would like to come to my place to attend to the defect. After mutual discussion he agreed to visit my place at 3 PM.Around 2 PM I called up Mr Patil to remind and confirm his visit at 3 PM and it was then I was informed that he would not be coming due to change in his programme.On my insistence he agreed to come after 1 ½ hours and he even asked me to switch off the fridge, which I promptly did in anticipation of his visit around 3.30- PM on that day. After he did not turn up till 6 PM I contacted him many times on his mobile, he did not accept any of my calls. Since then I have made many calls to Helpline and even called Ms Sarika once but every time I was assured that somebody would immediately get in touch with me. Since then nobody has got in touch. During my last call to Helpline on 21/22 October 08 I gathered that the status against my BP [protected] suggests that my defect has been rectified (this is based on the interaction with the Helpline person).
I am pained to make following observations since my complaint against BP [protected] remains outstanding as on date :

(a) There is no follow up by the Customer Service department. Neither any effort on their part to investigate that why the complaint has not been addressed in a specified period of time.
(b) The Helpline has proved ineffective in addressing the complaint. Except for making repeated assurances nothing tangible was done to mitigate my complaint.
(c) The attitude and response of Service Engineers Mr Dinesh Patil ([protected]) and Mr Arvind ([protected]) as well Ms Sarika is very disappointing.I feel that these Samsung India employees have no commitment to their customers and are least bothered how it affects the company’s image.
(d) The whole issue has not only caused me inconvenience but given me immense stress and I am considering initiating legal action against Samsung India. I have not only wasted lot of time and effort but also lot of money in making more than 50 calls without any result.
(e) The above enumerated incident has left me with a very poor opinion about Samsung India’s Customer Service department. I am forced to have a view that is company does not believe in looking after its Customers.

Basant Das Maheshwari
Flat 5, Parijat Apartment
Plot 1 & 2, Swaraj Nagari
Talegaon Station Road
Talegaon (Dhabhade) -410507
Pune District
Maharashtra
[protected]
24 October 2008

I am Ashish Jain from Sirsa (Haryana).

This is with reference to my complain about Samsung fully-automatic washing machine Model-WA78k1 (Serial Number W0455ZCLB02380J) purchased on 27 Jun 2007. The product was purchased from Shakti Electronics, Sadar Bazar, Sirsa and the bill number is 1546 dated 27 Jun 2007. The washing machine is still under warranty.

The washing machine became unserviceable on 02 Oct 2008. There was no power supply indication on the electronic power panel of the machine.

The complain was filed with Samsung India on 04 Oct 2008 and the complain/BP number is [protected], through their toll free number[protected] after the local (Sirsa) Customer Service Centre[protected] refused to take my complain and insisted that I call the toll free number and register the complain through them.

After repeated calls, the service engineer visited our home on 14 Oct 2008 and checked the machine visually. He has diagnosed that the electronic panel has become unserviceable and needs to be replaced. He commited that it will take approximately three days for this problem to get rectified.

Today is the 12th day after the service engineer has left and the machine continues to be unserviceable (from 04 Oct 2008). There were six to seven (06-07) calls made by me to the Samsung Customer Care Executives in last 3-4 days. All the executives have promised me a call back on the progress in next two hours but surprisingly not even a single call came from Samsung about the progress and about the delay in the servicing.

The response of Samsung India is totally casual and irresponsible. I request you all to kindly consider my case and redress my greivances since it is a mental taruma and harassment for me and my family after buying a product from such a reputed (atleast that's what I thought!!!) company.

Regards: Ashish Jain
Sirsa

I had registered my complaint with Samsung call centre bearing complaint No: [protected] Dt: 07.05.2008, the complaint was attended by servive engineer and informed that Heater coil is faulty and to be replaced and at present spare is not available and request for spare will be sent to company on receipt it will be replaced after a month follow up and pressure samsung service centre collected refrigerator on 10.06.2008 assuring spare will be replaced at service centre and kept for observation and then it will delivered back in 4-5 days. Till date the machine is lying with them and also we understand some of our machine original parts has been removed for their convenience. and still we are getting false commitments. Please Help

A few months ago I purchased a SAMSUNG ultra slimfit TV, CS29A730. Its specifications show its VIDEO as having 29” - 74CMS.
In fact SAMSUNG makes such TVs, as per its specifications, only in three formats, 15, 21 and 29 inches alone.
However, recently my attention was drawn by someone that the VIDEO of my TV is smaller than what is being misleadingly told. On actual measurement (diagonally) it was found to be shorter by 2 inches. 27” (69 CMS).

Complaint was lodged with Samsung in GK II who directed me to service centre.I spoke to them on three occasions.Each time I was told that someone would get in touch with me.The process started over two weeks ago but I have yet to receive any response.

I called this afternoon(21st Oct) and was promised someone would call me within two hours but its been 4 hours and I have yet to receive a call.Very very frustrating.

My complaint number is BP.No:[protected]

This is to convey my thanks to Complaints Board and Consumer Services Samsung India for attending my complaint for Samsung 16 inch TFT Monitor. The LCD under complaint was replaced under warranty on 16th Oct 2008.Thanks.

Krishna Deo
Varanasi

My complaint was lodged on 18.10.2008 and my A.C has been returned on 22.10.2008 and it is giving lot of sound after replacement of compressor. The payment of Rs.893.36 (under warranty) has been made against receipt # 28293 dated 22.10.2008. I am being told that mounting bolt of compressor is broken & top cover is missing and the the noise.

CAN SAMSUNG HELP & RESOLVE THIS!!!
Satwinder Singh
[protected]

Sir, I wish to unform you tat about eight month before the samsung technician has removed the circuit board in my Tv Till date tere is no proper respont or improvment in chaning the parts of the board evev after am giving reggular call so kindly do favour to me

Model No.CS29T10MA
Sl.No.05483ZAL500035E
BP No.[protected]

We were the first buyer in India of the SLIMFIT TV version.On day one we found the picture quality bad and we did'nt wait to complain.They would sometime send a technician and sometime not .Everytime they came we would be asked to switch off for 10 mins and watch for 10 mins.From day one we asked them to take it back and give us a good one in return.They kept ignoring us and when we persisted they made us pay another 10 for repairsw and it came back worse twice from the repair centre.

Finally recently they gave us a paltry sum after 4+ years and took the TV away.We are not even able to buy a good TV with the money returned!Our complaint # has been throughout #[protected].
Much aggrieved and harassed,
delo

There was prblm in my hardisk. When I went to the servce centre who supplied the hardisk then refused to replace/repair my 80GB harddisk which is still under warranty period. They refused on the grounds that samsung will take longer time for dealers. My warranty is getting over after 2 years.