Samsung India Complaints & Reviews

my samsung handset was not working properly that is why i gave the handset to your service centre add-ELECTRO SERVICE CENTRE, B-26, Moti Nagar, Delhi-15, on 10-09-08. But no action has been taken yet about my problem whenever i ask to them they always treating me in unwell behaviour, now i become very much unsatisfaid to your company`s service. i am facing lots of problem due to unavailablality of my phone. Pls. take some suitable action about my problem as soon as possible.


Thanks
Harvinder Pal Singh
cont. [protected], [protected], [protected]

29 days before i had given my TFT Monitor (Model No. MJ15ASKS/XTP, serial No.:- MJ15HHBYB02626E)
for repairing at SAMSUNG AUTHORIZED SERVICE CENTRE, MANGLORE [Address::- Verma Agencies, No.[protected] Platinum point, Opp. platinum Theatre falnir Main Road, Manglore ]. it has DISPLAY RESOLUTION PROBLEM only.but from that time only each and every week they used to say call me either on Friday or Saturday and not giving any response regarding my TFT Monitor. After 10 days they told your TFT monitor will be replaced but now they are not responding at all.
i am a student doing MCA from Manipal Institute of Technology, Manipal and i need My Computer for My course. there is no use of computer without monitor.they know it but after this also they are not responding.

My name is Sameer Goswami, I am form Pune (india). I have purchased a Samsung Washing Machine Model No. 82-V5G on 28/10/2008.

On 1st Novemeber, 2008 Samsung Demo Person came and show the machine he said that the machine is default and we will replace the new piece to you.

Till date no one had call neither they send the machine.

Sorry to say that you are sunch a big and renowed company and is this the way you treat your customers ...

Now I have decided to return that machine to Samsung Company and Go For LG...

Regards
Sameer Goswami
[protected]

hello,
sir/madam
My name is Abhinav Singh and i mam a resident of lucknow. 4 days ago i bought a new samsung mobile (samsung beat270) from 'MPORT' shop located in FUN mall in gomti nagar. i have found that the mic of the mobile is not functioning properly. i have bought it on 29th oct 2008.
when i went to the shop from where i purchased the mobile they said to go to the samsung sevice center.
As i have purchased it few days back, if a go to samsung sevice center then what is the use of a new mobile.
kindly show me the right path that what should i do. I got a feeling that i have been cheatedand i m feeling very depressive as i have received a defective peice.
Eagerly waiting for your reply.
thanking you.

Abhinav Singh
[protected]

I have purchased a SAMSUNG LCD 22A450, which was wall mounted by Samsung Engineer, but we were facing problems viewing it. Hence I registered another complaint for re-installation on 31-Oct-2008 09:30am. I have called atleast 8 to 9 times on Samsung customer care number[protected], since yesterday, and I was ensured everytime, that the Enginner will call me in 1 to 2 hours / the complaint has been assigned / the Engineer is on route to my house. I fail to understand why should it take 24 hours to reach my place in Mumbai.
I also registered a complaint on the Samsung Website with similar remarks. I received a call today, and he ensured the same. There is no call or no Engineer till now. I am sitting home waiting for this Engineer who is still on route. There is no where in Samsung where I can escalate this issue to (some Area manager, Service manager as other brands have). I have 3 Samsung TVs, but seeing the pathetic service, I would never adivice anyone to buy a Samsung product.

What can I do now ?

I called the customer service for problem in my AC and they sent an engineer named SATISH to my home and he also did the service but the AC which had a small before the service started giving big problems and now it is completly not working.The engineer disconnected the swing and had replaced the condenser with a duplicate one.He also charged us Rs.1000 on that day for the condenser and the excelent service he gave us.

WHAT IS THE SOLUTION FOR THIS NOW...

Date: 15.09.2008


To
Samsung Customer Service
7th & 8th Floor, IFCI Tower
61, Nehru Place
New Delhi - 110019


Dear Sir/madam,

Sub: Samsung CS29M16MLEXXTL model purchased by us on 11.11.2007 In the name of Ashish .

I am working with India’s reputed business school in Ghaziabad. It has big family consitsts of more then 80 professors and 1500 management students With deep concern, we bring to your kind notice that we purchased, Samsung CS29M16MLEXXTL model for our use, on 11.11.2007 through M/s SHRI VAIBHAV ELECTRONICS, Pvt. Ltd. 12, b-13, Aashtha Appartment, Shalimar Garden Extn. – II, Sahibabad, Ghaziabad - 201005.
Right from the very beginning, the product is ok and running properly but past two months its showing a problem, that after some time the picture is going to start black and within one & two hrs. the whole TV is black only sound is appears. We contacted our dealer and he registered our complaint, after one week mechanic was also come and repaired the TV. After three days the problem is again start again we register the complaint after two weeks mechanic came open the TV do something and said now its ok but, last week again we are facing same problem & my warranty period going to be over on 11.11.2008.
We therefore request your good office to take up the matter from your level for early redressal of our grievance with in seven days i.e. that is 10/11/2008 after that I am free to spread this message towards amongs all professors and students to forward their friends and relative who are interested to purchase your product.
Soliciting your quick response.

Sincerely Yours,

Rama Banerjee
Flat No.-103
Plot No. – 11 & 12 (Mahagun Estate)
Near Shiv Chowk, Budh Bazar Road
Shalimar Garden, Sahibabad
Ghaziabad – 201005
Phone – [protected]

Reminder - II (Complaint No. - [protected])
Date: 13.10.2008

To
Samsung Customer Service
7th & 8th Floor, IFCI Tower
61, Nehru Place
New Delhi - 110019


Dear Sir/madam,

Sub: Samsung CS29M16MLEXXTL model purchased by us on 11.11.2007
In the name of Ashish .

This is my second reminder I write a mail to your customer support earlier also, its Very regret to say that, Still I have the same problem related to my TV (Samsung CS29M16MLEXXTL) purchased on 11.11.2007 from dealer M/s SHRI VAIBHAV ELECTRONICS, Pvt. Ltd. 12, B-13, Aashtha Appartment, Shalimar Garden Extn. - II
Sahibabad, Ghaziabad - 201005. My first complaint no is [protected] which was registered on 15/09/2008 and second is [protected] registered on 13/10/2008 before that through dealer I was register my complaint your engineer Mr. Manoj Maheshwari came to my house three times, but still I am facing the same problem, I told your engineer or your customer support that my valid gets over on 10/11/2008.
Now it’s more then three months, still from your side I am not getting satisfactory response. I really don’t know what is the main problem may be your engineers don’t know anything, they are not capable person who repair my TV properly, or my be my validity is going to be over very soon after that when I call your engineer & pay the amount then may be your engineer solve my problem. I think company not taking any interest to repair my TV. I am very disappointed with Samsung product or their service.
Soliciting your quick response.


Rama Banerjee
Flat No.-103
Plot No. – 11 & 12 (Mahagun Estate)
Near Shiv Chowk, Budh Bazar Road
Shalimar Garden, Sahibabad
Ghaziabad – 201005
Phone – [protected]

Your engineer called up before Diwali and said madam we can take your TV in service centre after diwali if its not repair then we can change your TV. But your engineer is not turn up till now.

I had purchased a Samsung TV( model no: CS21A730) from Gopalan mall Mysore road Bangalore on 26th Oct 2008.
Till date it's not been delivered. Is this the way FUTURE GROUP works!!!

I tried reaching[protected] but nobody is bothered to pick up the phone.
I also tried reaching [protected] But there are help less. They gave me contact number of Mr. Mosses who is the Dept Manager.
When I tried to reach on his mobile [protected] it's in power down mode.
Also I mailed [protected]@ezoneindia.com but no response.

I don't know how EZONE do there Business. It will be very difficult for ezone(future group) to grow, if you continue doing like this with customers.
Finally you may need to shut EZONE and Go home.

I have decided not to shop with EZONE in future and also share this with my friends and releatives circle.

On 18th October 2008 evening suddenly display of TV disappear.
On 19th October 2008 I informed to dealer about this problem.
On 21th October 2008 I informed to Samsung about this problem on phone, they gave me complaint no.- B.P.No.-[protected]
On 21th October 2008 samsung service engineer came & told a part (main board) of TV need to replace, that is not available now, whenever it will come from Delhi, i will replace it.
After 21th October 2008 I contacted several times to Samsung costomer care but all in vain & I am still suffering. Whole fesival holidays gone waste and we cound't enjoy my new TV and whole family suffered a lot.Any one can imagine my position among the members of the family, extended family and relatives.

sir
The Samsung TV has gone to dead position. Suddenly it stopped producing any video or audio out put. An immediate attention required.
satpal singh
A-1/2, parikalp nagar east
kanpur road Lucknow India
mob.---[protected]

i have buyed Samsung Washing Machine Fully Automatic on 28/10/08 at Fomra & Co., Chennai, and we are expecting the engineers will come today or tomorrow for demo & installation. And also i informed your customer care. I hope they will come without fail.

Dear Sir,
I am staying in Sahakarnagar-2, Pune-9.I have been experiencing either No service, No coverage or access denied to Airtel?????? on my this mobile.
I have complained even to your 121 (Ashwini, again on 29th Oct.2008 at 9.38 am), second time.But no heed is taken.Incidentally, my friends are abandoning the Airtel Simcard for this reason (with some other models of mobile of course!)
May I know, why I too should not follow my friends?
-Rane V.

sir,
I bought a TV model no:21k 30, serial no:050432AQ800324 on 23/08/08 from Swami Agencies, Kottayam, Kerala. I noticed some troubles in TV three weeks back and informed the servicing centre at Kottayam. They came and took the circuit bord itself to the servicing centre, and now saying that some component is not available.

I request you to do the needful to get the tv repaired as soon as possible.

thanking you,

Brijlal V
29-10-08

I have bought Samsung Digital Camere from M/s Chandrika Studio at Anna Nagar, Chennai India on 25.10.2008 (Saturday)night 7.30pm. I have taken 10 ~ 15 Still in this camera and there is no issue on the same day . The next day while i am taking the snap the flash is not working and after taking the photo display becomes blank and there is a indication light near the display is geting off & on continously . This was happened in next day ( Sunday ) . The next day (monday) is depawalli which was holiday and not able to contact the person where i purchased my camera. The next day Tuesday i have met Mr.Rajan Of Chandrika Studio and he has given Mr.Suresh - Area Manager mobile number. I have spoken to him and he asked me to come next to Samsung distibutors . Today i will plan to go there.

Please help me to get me the new one. I have not used this camaer more than a couple of hours


Regards
A.S.Anoop
[protected]

I bought SAMSUNG 230 L refrigerator a week back and within 3 days the refrigerator was not cooling up. Since the product was brand new, we did not expect this. We called up the customer care on Sunday (a day before diwali). We registered a complaint expecting that somebody would turn up on Sunday. The agent with whom we spoke assured that they would send somebody on Sunday. Nobody turned up on Sunday. Then i called them on Diwali and they said that the services were closed on Sunday. This was not communicated to us when we called before. Then we got a call from an Engineer for few enquiries about the product. Its been 3 days since we called. NOBODY HAS TURNED UP YET!!!

I did not expect this from Samsung as they are one of the leading global brand.

Hi,
I had purchased a Samsung SCH-S399 CDMA Mobile on 13/7/2008. After exaclt 12 days suddenly my Incoming and outgoing calls were not working. Then i had been to Samsung Service Center on 26/7/2008 where i was said there is some problem with Board and we need to send this to Banglore where it would be repaired. I asked them for ETA, they said it would take maximum 15-20 days. But till data i haven't received the mobile. Please suggest in this case where shall we escalate such issues.

Thanks,

Dhanraj

respected sir/mam
i am purchase a new mobile phone model no Sgh-j210 but after two month it's navigation key is stop working, then i gave it to the samsung service center (b-130, nirala nagar, lucknow) to repair it on 20/10/2008, , , , but that time they do not check suddenly (but in nokia, lg service center they check quickly and tell the consumer what's the actual problem in mobile and how many time is to required to correct it), they deposit the set and after 5 days (25/10/08) they call me and tell mother board fault in your mobile and we are sending it to our Delhi main service center and after 20 to25 days you will receive your handset, , , , i said him all right you send it but can you give me any other handset for that period, , , , to use, , , , , but they said sorry sir we can't give...i want to say that what is this?i am really afraid from your service, , , in your service center all the workers are so lazy, , , , really i will never suggest any person to buy the samsung mobile phone, , , , (even mobile is to good but the service is to much poor)...
(MY CLAIM NUMBER IS-----[protected])
CUSTOMER NAME[protected]ADARSH MAURYA
MOB. NO[protected][protected]

SAMSUNG UK PROMO WINNING CERTIFICATE OF Mr.ROHIT PURI
Saturday, October 25, 2008 1:28 AM
From:
"Samsung Ukpromo" <[protected]@yahoo.co.uk>
To:
[protected]@yahoo.com
Message contains attachments

2008 SAMSUNG UK WINNING NOTIFICATION
Samsung UK Promo
40 Victoria Street
Hertfordshire, AL1 3TG
United Kingdom


Att:...

DEAR SIR,
I HAD SUBMITTED MY SAMSUNG MOBILE PHONE ON 06-10-08 TO LUCKNOW SERVICE CENTER HAVING WORK ORDER NUMBER WA[protected]. THE SET WAS UNDER WARRANTY. AFTER 15 DAYS I WAS INFORMED THAT THE SET'S BOARD HAVE SOME PROBLEM AND IT OCCURED DUE TO OVER CHARGING, AND THIS DEFECT IS NOT COVERED IN WARRANTY.

SIR I WANT TO INFORM YOU THAT I AM USING ORIGINAL CHARGER AND ACCESSORIES AND I NEVER CHARGE MY MOBILE PHONE NOT MORE THAN ONE HOUR, THEN HOW IT CAN GET OVER CHARGED IT WAS NOT MY MISTAKE IT HAS SOME MANUFACTURING DEFECT. I AM RESIDING IN APARTMENT AND I IN MY HOUSE THERE IS NO VOLTAGE FLUCTUATION.
THEREFPRE YOU ARE REQUESTED TO KINDLY LOOK INTO THE MATTER AND ADVICE THE WORKSHOP TO REPAIR THE SET UNDER WARRANTY AS SOON AS POSSIBLE.
REGARDS
NITESH GUPTA
PH-[protected].
301 PRATIBHA TIRATH APARTMENTS.
UNIVERSITY ROAD LUCKNOW

I purchased Samsung E250 from Big C madhapur Hyderabad in Aug 2008, its still under warranty.
After purchasing, in 10 days itself the display showed a thin white line. and then the display starte fading.
I took it to Big C and they said it is waterlogged (I never used it in rains.. it was just 10days).. Later they said its Some strip problem in display and asked me to Go to Authorised service center. The center said its a crack in display and would cost 1400Rs. It looks rediculous, phone is prised at 4500 and display at 1400. I just felt upset with the Quality of the product (This was my 3rd cell phone, not the first.. so it was not rough handling at all)..

Hated it big time and decided not to go with Any of products from the company.