Samsung India Complaints & Reviews

HI
Myself, Satyapal Maurya, I've submitted my computer's 80 GB Hrad Disk(sr.no.: 1372J2FL702076, which was dead), at Samsung Service Center, Varanasi (Work order no.: WIH0707) on 7th Aug. 2008. At the time of submission they told me to give me a HDD within 15 days, but now 35 days have passed but they haven't given HDD back. whenever I enquire, I am told that my HDD hasn't come and whenever it will come, they would inform me.For 35 days I haven't been using my computer due to HDD problem and as I'm MCA student, and now my examinations are running and only I know how I'm facing my exam without my PC. I told them but they aren't understanding my problem. Even yesterday I called to Lucknow center, they asked me to receive my HDD on 15 Sep. 2008 but I'm not sure that they will give me because when on 8th Sep. 2008 I called, i was told that they were sending all the requirements submitted till 10 Aug. 2008, and I could receive my HDD on 9th Sep. 2008 but I couldn't. Now what should I do? Please help me.

Model No.=J150
Year =2008
Serial No.=R2WQ588244N
Invoice No.=UP/01063/00001/0575
Service Centre
Work order no.=[protected]

My Mobile submit in previous 1 month. My Mobile in speaker problem only but after 1 month not a repair.
kindly inform me immediately.

I HAVE A VERY BAD EXPERIENCE WITH SAMSUNG MOBILE SERVICE CENTER Chandigarh Sector 22, India, I came to chandigarh from Himachal for mobile body change, which it 200 km for Chandigarh I had mobile model SGH-X820,
SL.No R9XA85O843J IMEI/RSN [protected],
WORK ORDER NO [protected] whose body was damaged and went for body change they took the mobile on 25/08/08 and told me to come on 26/8/2008 i went next day they told me to come on 1st on Sep 2008 i went to them on 1st they told me to come on Monday i again went to Monday even then the parts were not available i got frustated becsues i was not getting service in time they do not care time and even not aWare of the stocks, admin is so week one of them is saying the body is availble one is not available, no body wants to take the responsibilites . Finaly on 10th they gave me my mobile back without body changed execuse was that if we change the body mobile can get damage. Spending so much time i got this solution, This stroy was not with me there were many other poeple who had the same story and frustrated kindly take action against it, .Mr Tarun.Mr Rahul, Mr Raman were the incharge of the service center.
I got the solution for nothing after 2 weeks same thing those people can update me on the first day when I handed over the mobile to them for body change.
There is bad experiance with a brand like Samsung really pathetic

In a mobile service samsung service is poor this is my experience
i will give u the address where i give the for repair (mDRI Service A-160, G1, 1st Floor, Vikas Marg, Shakarpur, delhi cont no[protected] this was very bad exp & iam not satisfied with service & every time i called & they are giving excuse they are not proffessional & not able to find out the fault . so pls this is my rqst to samsung mobile pls don't down your name to open this kind of sercice centre & break the customer confidence level.

I am a resident of Ranchi. I have purchased a Samsung make Dual Sim mobile (Model SGH-D880, Sl. No. R4YQ3213992 ) from M/s. Montage, 18A, Jawaharlal Nehru Road, Kolkata-13 through Tax Invoice No. 2063 Dt. 24/03/2008 of Rs. 12000/=.

This has started giving keyboard problem since July, 2008. Ultimately it is given in Service Centre at Ranchi ( M/s. TRADE LINKER. Anantpur, Ranchi-834001. ) on 09/08/2008 for repair / replacement. They have issued a Service / Complaint Form on same day without any Claim no. and date.

After 4 days of continuous follow up, they have issued a Claim no. WA[protected] on 13/08/2008 and given a standby set ( model C170 ) on several request. This standby set has also problem with its reception.

Thus, I can not use my both Sims now and the faulty standby set gives trouble in conversations.

After regular follow ups, each time I get an assurance of getting it repaired within 2-3 days. Till date neither my mobile is repaired nor it is replaced. I am loosing all my official and business contacts and communications. It is also causing loss to my professional career too.

I am complaining about the Poor Quality and Service of Samsung of such expensive unit. I want justice in this regard, so that I can get my mobile back repaired / replaced immediately.

Sir/Madam,
Just a month back I had purchased a frost free Refrigerator type RT25ZVSS of Samsung make from M/S RA near Kothi char rasta at Baroda . This I did it after disposing my running Godrej make refrigerator of 300 L capacity with a expectation that life will be more comfortable to my wife and children. To our surprise it has stopped cooling and compressor does not run. Not only lot of food stuff got spoiled but it is an extreme harassment ot my family members.This was really a surprise to me and my family members.
While on the subject when I tried to enquire most fundamental thing like the principle of working of the thermostat I could not get a satisfactory reply ( by-metallic or thermocouple with assesories or gas filld bulb etc.).
The most surprising is I can not contact your LOCAL representatives who are going to attend the job. I do not understand what is the secracy in it. I wanted to ensure that when they land in our house my wife remain awake to receive them ( as she will be alone at that time over and above she is not keeping well). I hope I get a suitable reply from your management .
Regards P.Lahiry
Vice President
ECE Industries

Sir / Madam,

I bought a Samsung mobile handset on 20.06.08 from Mahamaya Agency, Gushkara, Dist - Burdwan, State - West Bengal, Pin 713128.The Model No is SGH - 5600, Battery No is S/N - Q419HS/4-G, Charger No is RT2Q505AS/7, SL No is RW1Q656253V and EMEI / RSN No is 358560/01/065563/8. But I have faced a problem after purchased. The problem is the battery cannot show the full charge.

So, I have complained on 16.07.08 in Durgapur Service Center, Prompt Service, Opp. Bank of Baroda, Pashupati Market, Philips Lane, Benachity, Durgapur - 713213, Ph no[protected]/2586858. Work Order No is B5912008. They have received my handset and the battery.

But, I am sorry to say that they cannot give me any answer till now. In this situations I am very upset for their irresponsibility. Please take the necessary steps as early as possible.

Yours faithfully
Arup Das
Po Gushkara, Hattala
Dist Burdwan
Pin 713128
West Bengal
Mob. No. 91-[protected]

We bought a samsung RA23YV from Dawar International - Gurgaon on July 15, 2008. From the very initial period we are constantly facing a problem - once the door is closed it gets stuck and would not open for atleast 10 mins. It seems vacuum gets created and all our strength becomes useless to open it. We have complained twice (Complaint No[protected]. We are told this this is due to moisture and were given some temporary ways to get rid of the problem. However, none of them worked and we still continue to face the problem. If moisture content in the environment is the major reason, I wonder why this is applicable only to our refrigerator. None other in our locality is facing this problem. Being a new refrigerator, we are very much concerned about this problem. As you would understand this is a recurring problem and we are facing tremendous dif! ficulty in day-to-day usage.

We again complained online on Aug 31, 2008 and we received a mail saying that someone will get in touch with us but its 4 days after the complaint and still there is no news from the Company.

Dear Manager,
1. I have purchased an Samsung auto washing machine (85 VPL) from Samsung Plaza Siliguri on 04 Aug 08. The macine has gone faulty withing 02 days o[censored]se as one pipe is leaking. We contacted Mr Parichay Gupta who has kept us on tenterhooks for last one month with promises of replacing the said pipe. However, till date it has not been replaced.

2. I am based at Gangtok(Sikkim) and feel utterly disappointed with this sorry state of affairs. Firstly, your product fails on second day. To add to misery is your poor response to our complaints. May I request you to take cogngence and instruct person concerned to undertake repairs / replacements forthwith.

3. My contact at Gangtok is [protected].

i louged a complaint at service center on dated 14 aug 2008. MY complain B.P. No. is [protected] .Engineer visited to us and said board will changed.since i have not received any phone calls regarding this. everyday i contact to service center they said i arranged the call and nothing happens.

dear sir i have purchased samsung washing machine model WA80HAG/XTL sr no.W0425ZCL90021012 on 3/10/2006 it is working properly but while on spin mode there is leakage of water under the machine and it spreads all over the room please help me to solve this problem
I am residing in india my addresss is as follow
Raju Mali
S.No.79/10/1, azad colony no 1 behind main bus stop kalewadi pimpri pune 411017
mobile [protected]

Micro Wavw purchased from Aditya sales, Sambalpur, ORISSA.
Jan'2008. from last 21 days it is not being on.the service person came after 8 days after so many calls to him.repaired temporarily, we were not satisfied but he foreced us to assumed that M.W. is working ok. after few hours it is again stopped. Informed to same, complaint regiestered on 18.8.08.my self called at 30308282 and complained again on 21.08.08.Now we are waiting for some godhelp from samsung customer care & local service office.

Before launching into my story, BBC Watchdog highlighted this series of refrigerators and Samsung suddenly woke up and extended teh warranties. Clearly, they know there's a problem.

We bought this refrigerator on Aug 22 2005 (model RS21NCSW) in Bangalore, India. We did not have any problems with it for almost 2 years or so. Then, we noticed that when the power went out briefly (we have a generator and the power almost always comes back within a minute), the fan was making a racket and the temperature in the fridge would rise abruptly (it's upto 18C and therefore food spoilage etc). Each time this happened, we called the Samsung service center. Each time the service technician was here and opened the back wall of the fridge section from the inside, there was chunk of ice in the well surroundng the fan. Now, it seemed obvious that the fans blades were hitting the ice and therefore the racket. Each time, I tried to get the service technicians to try and figure out why the ice was forming, the answer was the same, "we'll replace the fan, clear the ice the problem will go away". This is terrible servicing. The fan has been replaced 3 times.

There's 2 thoughts that come to mind regarding Samsung servicing.
1) They are trying to make money off their service department.
2) They simply have imcompetent people who do not enough training and are being told what steps to take if a particular problem occurs.

I would really like to believe that it's the second thought that's true, however distressing it is.

Now, I believe that this problem is not going to fix itself. And I don't want to continue gambling on the quality of food. I really would like to hear from Samsung about this issue. We are perfectly willing to pay for repair work if someone could figure out what's wrong. There has to be someone in the Samsung world who knows what to do when this problem happens. By the way, there's several reports on the web about this problem.

Here are the service dates:
June 1 2007
Nov 20 2007
Dec 14 2007
June 16 2008
Aug 12 2008

If anyone from Samsung needs any more information. I'll gladly help.
The latest call was on Sep 1st 2008. Called 30308282 on Sep 1st and reported the problem. Complaint # [protected]. Soon after, I called[protected]Samsung India Electronics Pvt. Ltd) and asked to speak to a "manager". I wanted to know whether Samsung had acknowledged this problem in India (they seem to have in the UK). I spoke to one Mr. Babu Rao who said that the service engineer would be visiting etc and that the engineer would call in about an hour. This was at around 11am. Of course, nobody called. When I called the same office back, Mr. Babu Rao, of course, wouldn't come on the phone, but the person who received the call gave me the name and phone number of the technician (Rajesh, [protected]). This technician has been to check our fridge 3 of 5 previous reports of this problem. I spoke to him and he said that he was in Hennur and after that he would be coming to our place. In the meantime, the fridge temp was 18C and we couldn't figure out whether we should empty the fridge. Repeated calls to Rajesh were not successful, he simply wouldn't pick up the phone. My guess is that he is biding his time until his shift is done. This is service at its worst. So, it's 8:30pm and despite repeated assurances that the service engineer would be here are all lies.

Here are links to discussions of this problem worldwide:
http://forums.partselect.com/refrigerator-freezer-repair/condensor-freezing-sams...⇄
http://forums.partselect.com/refrigerator-freezer-repair/samsung-refrigerator-11...⇄
http://reviews.ebay.co.uk/Samsung-RS21-fridge-defrost-repair-problems_W0QQugidZ[...⇄ one is great!)
http://www.howtomendit.com/answers.php?id=76613
http://www.refrigeration-engineer.com/forums/showthread.php?t=7618
http://www.unbeatable.co.uk/p_rupr/Samsung-RS21DCNS-American-Fridge-Freezer-Revi...⇄
http://ukwhitegoods.co.uk/modules.php?name=Forums&file=viewtopic&printer...⇄
http://www.dooyoo.co.uk/refrigerator/samsung-rsh1dtmh/
http://reviews.cnet.com/refrigerators/samsung-rs2530bbp-side-by/[protected]_[pro...⇄

My name is Amit, i bought the Samsung HDMI DVD Player (f-1080) from DAWAR OPEN WORLD, MGF MALL, GURGAON.

I got the region code error when i tried to play a DVD. I called the customer care and they told that person will visit my place to resolve the issue,
but no one came. I called around 50 times but no one bothered. When I called the Dawar, they told me to take the player to service center and said that they won't be able to help. This is something really not expected from such a big dealer.

This is the worst customer service i have seen yet. No one i.e.
Samsung Customer Care
Samsung Service Center
Area Service Manager
Dealer (Dawar Open World)

helped to resolve the issue.

i have samsung mobile model : JGH600... which iwas puchased by my brother Vikrant and phone is registered with the name of Vikrant srivastava at the date of 13.01.08 and my phone is in warranty period.Recently i.e. ( 11.08.08) i handed over my mobile set to samsung service center ( Perfect care solution, 5E-12, B.P.NIT Faridabad ) and my complaint is i have a "blank mobile display" and wat service people told me was there is a strip which is to replaced in my mobile ... and i have been waiting for strip replacement and this is my ihird week i.e. 21 days frm the date i handed over my mobile but till date i have not got any call from service center and when i visit service center wat they reply is it may take few more weeks for the strip to get replaced ... i dont know how long i go to wait for my mobile..

Complaint receipt no 7570.and my samsung phone is submitted at that centre by the name of VINOD.

This is myproblem and if it is not solved within two days then
I will be go Consumer Court and If my phone is not in good condition then i want a new mobile of same that model.

Shalini Srivastava
[protected]
H.no4, Block 18, Spring field Sec-31, Faridabad.

BOOKED A COMPLAINT FOR SERVICE/REPAIR OF LCD TV ON[protected] ON 17-08-08.SERVICE FEE OF RS 250? WAS QUOTED & WE AGREED TO PAY THE SAME.
NOBODY TURNED UP ON THE APPOINTED TIME & DATE[protected].
NEXT DAY[protected], ONE ENGINEER CAME & TOLD ABOUT NON-AVAILABILITY OF THE PART.
FOR 10 DAYS THERE WAS NO NEWS.WE FOLLOWED UP ON 28-08-08 & WERE ASSURED OF PROMPT ACTION.AGAIN NO ACTION.
WE RANG THEM UP ON 30-08-08 & THE ENGINEER CAME.
HE DEMANDED A SUM OF RS 1500/ & ALSO AGREED TO REFUND 50% OF THIS IF WE AGREED TO PART WITH THE OLD DEFECTIVE PART(POWER SUPPLY).REASONS ?
WE DID NOT AGREE TO PAY THE UNREASONABLE AMOUNT AS THE AMOUNT QUOTED & BEING CHARGED WERE QUITE DIFFERENT.FURTHER, THE QUALITY OF SERVICE WAS VERY POOR/DELAYED.
THE LCD TV HAS BEEN NON-FUNCTIONAL FOR MORE THAN 2 WEEKS.CHARGES ARE UNREASONABLE.
WE NEED REDRESSAL OF THE GRIEVANCES.

This is regarding my complaint made on 23.07.2008 for my 1.5Ton Window Air Conditioner. Against the complaint, a technician had visited from Samsung at my House and checked the Air Conditioner changed the capacitor and took Rs.470/- and informed us that now this is ok, and in case any problem, we can contact him over his mobile, he will come and repair the A/c till 2months without any charges and he has regretted to provide a any bill for the payment made, with a remarks that it will take one week time to arrange the bill from Samsung office, no need to worry, we can always contact his mobile.


From 23.08.2008 onward the A/C is not working properly and as per the above, I have contacted the technician over his mobile with continuous follow up he had sent an another technician (he is also belongs to Samsung, but he is not an experienced one, he has checked A/c, after referring his note book and discussion with other technicians over phone) on 25.08.2008 at 8.30pm, after the checking around 1 hour, the A/C started working and he told us that this is working now, the cost of repair charges for the same is Rs.700/- and insisted to giving that much money. I again spoke with the earlier technician, who has sent the second person for repairing, finally he argued and took Rs.250/- from me, without providing any bill for the same. After he left within 5 minutes, when restarted the A/c the same problem is facing, we tried several times to both the technicians that time onward to till this time, either they are not picking up the mobile or giving vague response, like they are away from Delhi, can come attend the fault, tomorrow evening only.

In view of the above, I have again lodged a complaint with Samsung customer Care with the same complaint number and about to send a technician by Samsung to repair the same.



Please note I have a small kid around 11months old and we are facing lot of problem, since the A/c is not working and not attending the same in proper time. Also please note that with out this A/c I do not have any alternate option to control the room temperature.



Kindly look into it and arrange to repair the same at the earliest with out any cost, as I have over paid to the technicians.

Please note your service technician visited last week to our house, but could not rectify the exact fault, after he checked the same told us that the fan behind the compressor is not working (it is exactly because of the earlier technician made the faulty repair) and he took the PCB (the board showing fan, cool mode, swing etc.) out some where and come back after one hour inserted the same again and he pulled the fan with his hand and started the A/c, that time the A/c started working.


Further he told us that now the A/c is working, we can run the A/c like this, as the summer season is going to end in one month and next year you can repair the fan motor (the cost of repair of motor is around INR3500) and he left. Please note that the fan got repair exactly because of the un-experienced technician.


After he went, when put on the A/c in the evening some fire came from the A/c, immediately, we switched of the A/c and informed him, he again come to our house in the night, checked the same and informed us that the PCB is also gone (the cost of new PCB is around INR1400 to 1800) and even though if we complain again the parts will come after 15days from Korea, and by that the summer will over.

Also would like to inform that the outer cover of the A/c is broken, because of careless opening of the same by the technicians and the plastic locks except one are broken and so many screws are left out from the A/c, without putting back the same, just like during their different visit to our house to repair the A/c.



I am going to proceed the same legally, if every thing should be repaired within in one week with out any cost, as every thing are done by the un-experienced technicians sent by Samsung Customer Care.



Once again request you to please look into the matter seriously and rectify the faults.

We purchased above said a/c on 25 july, 2008 & it got water leaking into room after 15 days of instalation, then it stopped working all together, despite our repeated calls company officials did not make a visit for 3 days. It is all happening after we heard so good about there services & their commitment to visit with in 24hrs of complaint. This is kind of harrasment & ill treatment we have to go through.

BP No. [protected]
The above complaint was registered on 19/07/2008. Even after fllowing up with yourpeople for the past 40 days, the compalint has not been attended. ONLY an assurance that the call will completed in 2 days is given by your people whenever i call.

Is this the kind of service a customer gets, even when he/she is willing the cost of replacement.
Who do we get in touch with if such a stituation occurs? If you are unable to attned the call kindly advise so that I cane take up the matter with Concumer forum for further actions and reimbusrments.

Dear Sir/Madam,

We bought a Samsung Refrigerator Model no.RT31ZVSS and a Washing Machine Model no.WM WA85VANEC from SAMSUNG PLAZA, PCH RETAIL LIMITED, Gautam Towers, Plot no.4, S.P.Road, Secunderabad, Andhra Pradesh.The Invoice no.BEG-200 dated 20/07/2008.

After delivery we found that the Refrigerator door has defect and we gave a complaint to Samsung Customer Care[protected]
Our complaint no is [protected]. After two days Technician came on 25th and 30th July 2008 and inspected and fail to rectify, then he told that this is manufacturing defect and could not rectify it so the refrigerator will be replaced in Ten Days.

Till today we have not received and there is no proper response from the company. Mr. Mahesh who is incharge is giving excuses
and now he says he will refund the amount.

We are indeed surprised to learn that a reputed firm like Samsung is not able to execute such small complaints.We are dissappointed.
An early action is solicited in this regard.
Thanking you,
regards,
P.Meeraan Mohideen,
14, Padmavathi Mansion,
203, 3rd floor,
SCHB Society,
Sikh Village,
Secunderabad-500003
Andhra Pradesh.