Samsung India Complaints & Reviews

Have logged a complaint to Samsung Service Centre ( +[protected] on 22nd july 2009 - complaint no. - [protected] ; after 7 followups with samsung service centre this is till pending . Every time the attendant promises to send service personnel that very day ; No amount of reminders seems to be working . I have many Samsung devices - including 3 ACs - and this is the service you receive being an old samsung user !! No-one in Sansung seems to care !!

Can anyone in the entire Samsung eco-system sit up and take notice ??

Hi,

I had a very bad & bitter experience from Samsung product & services.

I have recently purchased a Samsung ultraslim colour TV (model no.- 21B860) on 16th june-2009 from Aakash Samsung Plaza, Laxmi nagar, New Delhi.

Within few days there are permanent colour patches on screen and curve / blend in picture from right & lest side.

I have registered complaint on samsung toll free no. (complaint no.- [protected]). Samsung engineers visited twice but they are not able to rectify this problem & still I am facing same problem.

Now the worst part is that I am daily making calls to samsung toll free no.'s[protected] / [protected]) but nobody is visiting to my place to rectify this problem.

I am literally fedup making calls to samsung toll free no's

I can't expect such pathetic services from Samsung and expect better services from such big brand name.

So it's my humble request to you as you are not able to rectify problem of your own product so pls change my defective TV with a new TV.

Anticipating an early response

Warm Regards,
Alok Srivastava
Mobile no: +91 [protected]
Ghaziabad
India

I bought samsung mobile S3310. As such its good one in that price range with 8gb memory card support. I put 256MB mc which was with me. I find the mobile is not responding sometimes while disconnecting the call. even after pressing the hang on button, still the line was connected and eats aways some more buks. I tried the pc studio to access my files. But is not working . when i download from samsung website, i got the soft ware but whenever i try to open, an NPS error comes and program terminates on its own. Samsung, being an international brand, should resolve such small issues.I can approach the service center of samsung, but its sucking to approach any service center with new product in hand, , , we must be prepared to leave our product with them for any updation or repair...anyone pl guide...the best way to resolve this issue...thanks in advance

Dated: 29.07.2009

Sir,

Re:- Replacement of Samsung S3500 set Colour Metalic
IMEI No. [protected]

Ref. my E-mail’s dated 27.07.2009 and 28.07.2009.

As you are well aware, I have taken cell of model S 3500 (Amir Khan fame), after taking this mobile I am getting lot of problems as referred in my previous E-mails. As per your advised, I have given it at Samsung Service Centre from where I received a Job Sheet (without number). As I think, every authorized Service Centre’s Job Sheet has a serial number but Job Sheet of your center has no number. Why?

It is very surprised that after handed over the handset to your Service Center, nobody contact to me till morning. I had called up today morning and the answer I got was my Set is OK. What the HELL is this. Am I mad or have a habit to visit your Service Centre for spent my valuable time with your executives. Why your Executives had not checked the Set in my presence after my repeated requests? This is the panic situation of mine, who wasted my valuable TIME than my spent money and my energy. I sincerely requesting you kindly look in to this and expedite matter, thinking You In My Position and arrange a new mobile handset for my S3500 mobile.

I have logged a compliant through your Customer Care (Request No. [protected]) and send e-mails to you regarding the non-performance of my Set and I quite surprised that I have not received any response from you other than your e-mails from your Customer Satisfaction Team with remarks that “thank you for your patience and we will contact you soon”. What is my ……. PATIENCE and what is your………SOON? Is it a DAY or a YEAR? Always, I contact to you, either on your Customer Care or your Service Centre. Actually, your money is not spent on this Set, and you are not facing any problem after purchasing this Set. I am facing, therefore, I contact you again and again.

Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my amount with the suitable interest rate and compensation, else I will file a complaint with the Consumer Court under the Consumer Protection Act. I seek compensation for the mental agony caused due to deficiency in services and inconvenience faced due to purchase of this set. If no Serious Action is taken from any one I want my complete Money back, and I would prefer taking some other Brand.

Kindly do the needful and oblige.

Thanking you very much,


SHELLA
D-131, WEST VINOD NAGAR, DELHI-92

AREA SERVICE MANAGER ALSO PLAY A VILLIAN ROLE IN THIS PICTURE. HE NEGLECT TO LISTEN MY PROBLEM AND SHOW HIS BLIND FAITH IN HIS SERVICE CENTRE. MEAN TO SAY ACCORDING TO HIM I AM TELLING LIE.

This is regarding my complaint to the customer care division of Samsung electronics
Complaint No:[protected]
Made on - 10th July 09
Washing Machine Model:
Visited on:18th July 09
Technician : Mr Ramesh [protected] of Prem Electronics, Kukatpally.
According to the customer care they have dispatched the part that needs replacement, according to Mr Ramesh it has not yet come...this has been the story from the 20th of July.
Today, I spoke to one Mr Shah, a senior at the customer care, he told me that Prem Electronics is closed down and are no longer the service center for Samsung. Then who is Mr Ramesh claiming to be? When will my washing Machine get its Drain Pump?
I hope I can find a solution to this problem via this forum. I have been calling the customer care a minimum of twice a day and they put me on hold n hold and each call lasts a minimum of 20 minutes. Will they ever understand how much the washing machine is costing me??

To Great surprise, even after reporting the matter to Mr. Jung Soo Shin, (President and CEO of Samsung South West Asia Operations and President & CEO of Samsung India Electronics Ltd.) and Mr. Yoon-Woo Lee, Vice Chairman, NO ACTION HAS BEEN TAKEN !!!


Overwiew of my complaint :-

A. Washing Machine

The machine has water drainage problem. Seems to be the manufacturing defect.

We purchased the following;

Vide invoice # 1970 dtd.[protected]Next Retail Vikaspuri, New Delhi)
We regret to say that your after sale service is useless. In this connection BP. No. [protected] was created on 24.5.2009.

As nobody attended the defect we called on;
27.06.2009 M/S. Sarita, Manish, Pratibha, Pushpinder & Nisha.

On 25.07.2009 #[protected] M/s. Manmohan, Sunny, Abhishek ……………..Complaint not attended

On 26.07.2009 #[protected] M/s. Sidharth, Abhinav …………………………...⇄ not attended

On 28.07.2009 #[protected] M/s. Nitu, ……, & Abhishek……..………………...Com...⇄ not attended

Seeing all this we felt like to inform you before placing the facts in Distt. Forum, Janakpuri under the Consumer Protection Act 1986.

This proves beyond any doubt that your company is not pushing substandard products but also poor service provider.



B. Air Conditioners

Apart from above we purchased two (2) air conditioners vide invoice # 0022494 dtd. 28.06.2009

(Next Retail Vikaspuri, New Delhi)

Thank god that we purchased only two from your company out of five (5)

We had to struggle for more than 20 days to get the defective grill attended.


May we know?
1. Is this the S. Korean standards?
2. Is there no body in the company to think for the customer?
3. Is your area service manager in hand in glove with your franchisee M/s. Boscos?
4. Is he so irresponsible guy?
5. Have we committed a crime in going for your product?


We await your response regarding quality of products and poorest after sale service.

sir/madam;
i have brought a new model samsung mobile model is S5233A and its touch pad now doesnt work.when i went to the service station in bhubaneswar, bapuji nagar .their manager told it will take a week to get repaired, i waited for a week then went again.then he said it is still pending.he told the toucpad will come from kolkata, and will take 8-9 days more.then i thought they will make it.bt after 9 days i again went, then one new worker talked with the area manager.and told 5 days more, when i told i cat wait anymore .because the phone was purchased 1 month ago.then the worker said i[censored] will not get on the 27 july then he will exchange and will give a new phone..so sir its my request to you to kindly take action on SAMSUNG SMART SERVICES, BAPUJI NAGAR, PHONE NO :[protected], MOBILE:[protected].

I have purchased 22' LCD TV model NO LA228350F2, model code LA226350F2MXL serial No - 13533zcss00163M from M/S Teleglobe Electronic, Haridwar Road, Rishikesh (Dehradun) Phone No[protected]on dated 29 May 2009. After some time I have found a blue bright mark on screen, After few days it stop and i seen a Rainbow from right side o[censored]pper corner to right side of lower corner. I complaint to M/S Teleglobe Electronic. He say for complaint to CO. But unluckely no any responce has yet been given

From Ajai Mob- [protected], [protected]

complaint for washing Machine, details of email sended to samsung is attached.

[protected][protected][protected][protected]----
Reference:
Complaint number: [protected]

Dear Sir or Madam,

This is about the complaint number [protected] registered on 16th
July 2009 with your call center/ toll free number[protected]. The display works on
switching the power on, but the machine does not act on commands; for example,
neither does it draw water nor does its motor rotates. The machine is under
warranty. However, the complaint has not been attended, despite repeated promises by your customer care/ service center people on many reminders. They have been telling me everytime that a senior person would speak to me and a technician would be coming to my place immediately. Nothing of that kind has happened so far.

I am quite frustrated about such a poor service and communication by a reputed company like Samsung. I wonder whether my decision of opting your products was correct.

I would earnestly request you to kindly arrange for attending to the washing machine immediately. Needless to say that non-availability of the machine is causing tremendous hardship to my family and me. As substantial time has passed since the complaint was registered, I would appreciate if the a senior person is assigned for looking after the completion of this request.

Sincerely,
Aditya Awasthi

I purchased a samsung mobile model no. SGH-J700i from M/S Mobile Villa, Shop No. 3, Ground Floor, Verma Centre, Boring Road Crossing, Patna, Bihar on 08.06.2009 vide bill no. 5924 dated 08.06.2009. On 22.06.2009 all of sudden the mobile stopped working. I complained to their service centre at Exhibition Road, Patna where they took my set and said that they will inform me after rectification of the fault. Thereafter on 27.06.09 I recieved a call from the service center on my mobile no. [protected] that the set is ready. I was told that there was problem with display which has been rectified However upon getting my set back I realized that the prblem was not rectified properly. On 24.07.09 I again went to the same service centre where I was told by the authority that there is some problem for which they asked me to pay Rs.1203/- Upon telling them that my set is under warranty period, they ruidly behaved and said that in any case they are not going to rectify my problem without taking money. Their such an act is against the conditions of warranty as well as amounts to deficiency in service.

sir,

I have purchased Model No. S 3500, which is being advertised by most famous actor "AMIR KHAN" on 23.07.2009. From the date of purchase, I found difficulty to operate this phone. Sometime, the call end function not working. Sometimes it is going to hang. From yesterday, its function to listen the call not working - I attend call only through the speaker phone, not from normal mode. Sometime it is working properly and sometime it gives me a trouble. I shut the mobile on the next day after facing difficulty in attending and after one hour when I switch on this mobile phone it going to function normally. What is the problem in this handset.

You know, it shows the public about the bad image of SAMSUNG as well as AMIR KHAN.

This is the starting time (only four days of purchasing, it gives me these types of troubles. Kindly tell me - What is its future?

I am working lady and not in a position to approach your service centre again and again as advised by your customer care department.

Kindly look into the matter and make arrangement to replace this Set urgently so that I will not find any problem in future.

Thanking you

SHELLA
D-131, WEST VINOD NAGAR
OPP. SARASWATI KUNJ APPTT.
DELHI - 92
PH: [protected]

sir, this is Dr Imran Ahmed Khan from Vivekananda Polyclinic and Instistute of Medical Sciences. I am a DNB (MD) 3rd year student. I have purchased a samsung mobile from Ganpati mobile center, ShreeRam tower, lucknow. SGH-J700i at 20-05-09. I faced some problem with it`s woking and reported at SHREERAM Tower, lucknow. They asked me to contact at Nirala nagar service center, where they deposited my set at 15-07-09 and asked me to contact at 17th of this month. On 17th they asked me to come after 1 week. I visited their service center on 24th july, then are asking for10 day more !
I am a doctor posted in ICU it is not possible for me to trace there every next date . kindly please see in to the matter and help me in solving mr problem.
my work order no is WA[protected].
my mobile no. [protected].

Dear sir,

I bought a brand new samsung mobile as mentioned above a month before.I got a ear phones with the phone which is having two parts as

proximal part: microphone cable
distal part: 3.5mm ear phones

In this type of microphone cable one can fit any type of 3.5mm earphones and so did I.Basically samsung earphones are very poor so i put my brand new BOSE 3.5mm earphones worth Rs.5000 {please note that}, i enjoyed quite a few songs and when i tried to remove my BOSE earphones from the proximal connector, I found 3.5mm pin of my BOSE earphones inside the socket of the microphone cable.

I went to the samsung service center, JM road PUNE.At the center I explained my problem and the attendant said "its not our fault we cant replace your earphones nor can we repair"

so i lost not only my BOSE earphones but also the microphone cable which costs around Rs.800.

I WANT MY MICROPHONE CABLE TO BE REPLACED AS SOON AS POSSIBLE

I had purchased a Samsung CDMA SCH-B259 mobile on 1st June 2009. On the 25th of June 2009 the handset suddenly got switched off and was declared as a dead hanset by the Samsung Customer Care @ Khadki Business Center, Pune. I had given my handset for repair to them on 29th June and till date have not got my handset back even though I have followed up vigorously. I am paying a huge rental for my tata indicom without having a handset to make calls. I had asked for a spare handset to use till the time my handset gets repaired, but they said since its CDMA they dont have spare as the company has not given them. Please help .

my mobile phone is samsung co.modle no.SGH-M200

please tell me the data cable will support as USB port this mobile phone

please advice me

I purchased one s5233 star mobile the last saturday and i got the cd of pc suit i installed the same but still it not working

please help me

I m not able to connent to pc for intenet because of pc suite, i have not receive pc suite with my mobile and not able to find in market, pls guide to solve this problem