[Resolved]  Samsung Washing Machine 6. 5 Kg Fully Automatic — Non installation & Demo

Samsung fully auto washing machine — Non Installation of washing machine

Dear Sir/ Madam,

Three days before I purchased fully auto washing machine. Since then I have been waiting for your engineers to install it and give a demo. I have called them a number of times on phone but every time they get away with one or more excuse. This is high time you people are doing this.

And one thing i am sure about now, i'll never purchase any product of yours in future


With regards

Samsung — Washing Machine got replaced

The front door washing machine had a problem in supplying water to a drum. Water was coming out without going into drum. I gave complaint they repaired the machine after 10 days by taking my machine to their service location. Once it is delivered, we came to know that washing machine got changed but serial number is same (surprised...). I called back to customer service center and they told that they have not changed. Please take care while you are giving your washing machine for service to their service center location.

Samsung Washing Machine — Waiting for installation

Dear Sir,

We bought a Samsung Washing Machine on 09/12/2009 and numerous calls to the customer care center and service center are of no avail. It is more than 10 days since and we are still waiting for the washing machine to be installed. I really concerned now that if there is a problem with the washing machine will these guys ever turn up. This is really pathetic service from such a renowed brand.

Joel Varghese
Cochin

my new machines inner tub is slanting

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

Samsung fully auto washing machine — PART NOT REPLACED RENDERED USELESS

I have purchased fully auto washing machine in Oct 2007 from Ambala.this machine is out of order since Nov 2011 and i am running piller to post to get it operational.Earlier O ring and hing was not being replaced , which could be replaced after series of complaints.In the mean time Samsung Engineer briefed me about the rusted condition of the outer body.I talked to many people in samsung for complaint status and could not able to get any reply.finally i visited Samsung Service center in Ambala by kind advice of one of their staff member and deposited advance money to get the part as per them.They say it can be ordered only after getting advance deposit and now wait for the part to come,After multiple reminders i got an answer to come for collecting refund and part can not be found in inventory.What i graet reply after such a long wait.They assured me of continue tracking the same and I should try at my end.I got a letter from Samsung today telling me no Part is not available and by their depreciation method Machine value is almost nill now.No engineer visited my place as per them.What a fu..cing Coordination in Samsung staff.Samsung should have made it clear that they will not give any service after a period of 4 yrs as product carries no value to them at the time of purchase so that i must have avoided the purchased and saved others in our vicinity agianst such cheating practices by Samsung.Will Samsung do something?????

Dear customer

Greetings of the day !

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .


Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

Dear Mr. Akhilesh Kr
Thanks for your concern.
I have sent seperate mail to you before posting this complaint.Anyway my contact number is [protected], [protected].
Rgds
Ashok