[Resolved] SBI Bank — Account debited but payment undisturbed to the payee | |
I would like to draw the notice of all concerned and vent my grievances for taking me out of the rut but the proper authority. A SBI Customer, holding Savings Bank Account No.[protected] with SBI, Karimganj Branch, Karimganj, Assam and My SBI ATM Card No.[protected]. For study purpose, I have been living in Jadabpur, West Bengal.My Study Centre is Cyber Tech Info, Kolkata - an Axis Bank Customer having EDC Terminal (id:[protected]. I was to pay my tuition fess of Rs.9, 200.00 on 30-July-2008.My ATM card was used to make the payment via the Cyber Tech Info's EDC Terminal.My first operation for payment gave out no transaction slip to show the success. On being asked, second operation was made, but that one, too, failed without yield of any transaction slip to show the success. I was then asked by the Study Centre to withdraw the amount from nearby ATM Centre and make payment in cash. Accordingly, I went to withdraw the requisite amount only to find that Rs.9, 200.00 plus Rs.9, 200.00 totalling Rs.18, 400.00 has been debited to my account. I reported the matter to my study centre as well as sent an email to my local bank. After a few days, my centre collected report of its account status from his Axis Bank.It showed no deposit of Rs.18, 400.00 on 30-July-2008. Then I personally contacted my local bank in Karimganj, Assam and submitted hard copy of application. Based on my application, after some discussion with concerned Axis Bank branch, Kolkata, the SBI, Karimganj referred the matter to the Asstt. General Manager (Operations), Switch Centre, Navi Mumbai. The inital correspondence with Switch Centre was followed by reminders through my local bank.I also sent to letters personally by speed post. But, No response from the AGM (Operations), Switch Centre was ever available to my local bank authority or to myself.I also made a few communications with my local bank via e-mail just to keep matter alive. Thus waiting for a time, I felt totally frustrated at the cool apathetic attiude of Switch Centre authority, I find myself compelled to send emails to various corporate authority of the SBI for return of my amount of Rs.18, 400.00 which was though debited, but not paid to the beneficiary. I sent emials to cgm.[protected]@sbi.co.in; dgm.[protected]@sbi.co.in ; gm.[protected]@sbi.co.in ; and customer care, Bengalore. There were cool attitude from all quarter, only response on 23-Dec-2008 from k. mujumdar" <asc.[protected]@sbi.co.in> appeared to be little hopeful. The message in its entirety is quoted below: From: k. mujumdar <asc.[protected]@sbi.co.in> Subject: Re: Fw: Re: Transaction by ATM Card - Account Debited, but Amount Undisbursed to Beneficiary To: [protected]@yahoo.co.in Date: Tuesday, 23 December, 2008, 11:27 AM? Dear customer, Both the transactions are successful in Mastercard data. We will raise a chargeback through Mastercard. Kindly wait till we recover the amount from AXIS Bank. Regards, KAJARI MAJUMDAR AGM, SBI ATM DEPTT (MASTERCARD / VISA) None of my e-mails that followed the message to know the probable time was responded to. Already more than three months have since been over, but the amount has not yet been recovered in favour of me. This is how the grievances of the customers in terms of monetary loss is being dealt with by the SBI. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 8 Comments | |
Comments
dear
sir my name kalyan kumar parhi AC No-[protected]
ATM CARD NO[protected] SIMULIA BRANCH CODE-2125
MY ATM CARD IS NOT WORKING PLZ.MY CARD ACTIVETED
sir my name kalyan kumar parhi AC No-[protected]
ATM CARD NO[protected] SIMULIA BRANCH CODE-2125
MY ATM CARD IS NOT WORKING PLZ.MY CARD ACTIVETED
To
The Asst. General Manager
ATM SWITCH CENTRE (State Bank of India)
Belapur Navi Mumbai
Sub :Problem in ATM operation
July 26, 2009
I have faced lot of problem regarding ATM operation. On 20/04/2009 I want to withdraw Rs. 10500 from PNB ATM Center Mughalsarai, but no money came out from ATM machine only a slip says that "UNABLE TO PROCESS" . From that day I met with both the SBI Branches ( Card issuing SBI branch & ATM machine SBI branch) but they are unable to solve my problem till date. Now I am attaching a letter for perusal and taking necessary action immediately.
To,
The Asst. General Manager
ATM SWITCH CENTRE (State Bank of India)
Belapur Navi Mumbai
Dear Sir
I would like to lodge a complain regarding operation of an ATM attached to PNB Mughalsarai (UP). ATM ID of that branch is DI033900. The fact is that on 20.04.2009 at 18.15pm I have tried to withdraw Rs.10500/= from the above ATM but I have got no money from the ATM machine. Receipt Print shows “Sorry unable to process response code”. Though I have not received any amount but Rs.10500/= has been wrongly debited in my account. Some information is given below: Date of transaction : 20.04.2009 TXN number :9320 Transaction amount :Rs.10500/= ATM card number :[protected] Card issuing branch :S.B.I, Personal Banking Branch Bank More Dhanbad Jharkhand Savings bank a/c number :[protected] of S.B.I. Res. Address at Pandey Dept Nonidih Jitpur Dhanbad Jharkhand Pin 828309. My E-mail Address : [protected]@rediffmail.co.in. I have informed the matter in writing to the Chief Manager, S.B.I., Personal Banking Branch Bank More Dhanbad Jharkhand on 25.04.2009, 20.05.2009, 08.06.2009, 11.07.2009 and several times verbely and Chief Manager, S.B.I., Personal Banking Branch Bank More Dhanbad. I then personally met with Mr.Roy & System Manager, S.B.I., Personal Banking Branch Bank More Dhanbad Jharkhand and Mr.A.K JHA, Br Manager of S.B. several times. But till date after an expiry of more than three months they are unable to solve my problem. This creates lots of anxiety and tension on me. So I am requesting you to please look into the matter and arrange to credit Rs.10500 plus interest on Rs.10500/= from 20.04.2005 till the date of final disbursement of Rs.10500/= to my savings a/c as early as possible.I have also writen a leter to AGM Switch operator Navi Mumbai on 17.06.2009.
Yours faithfully,
Pawan Kumar Pathak
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Letter of complain about ATM
To,
The Asst. General Manager
ATM SWITCH CENTRE (State Bank of India)
Belapur Navi Mumbai
Dear Sir
I would like to lodge a complain regarding operation of an ATM attached to PNB Mughalsarai (UP). ATM ID of that branch is DI033900. The fact is that on 20.04.2009 at 18.15pm I have tried to withdraw Rs.10500/= from the above ATM but I have got no money from the ATM machine. Receipt Print shows “Sorry unable to process response code”. Though I have not received any amount but Rs.10500/= has been wrongly debited in my account. Some information is given below: Date of transaction : 20.04.2009 TXN number :9320 Transaction amount :Rs.10500/= ATM card number :[protected] Card issuing branch :S.B.I, Personal Banking Branch Bank More Dhanbad Jharkhand Savings bank a/c number :[protected] of S.B.I. Res. Address at Pandey Dept Nonidih Jitpur Dhanbad Jharkhand Pin 828309. My E-mail Address : [protected]@rediffmail.co.in. I have informed the matter in writing to the Chief Manager, S.B.I., Personal Banking Branch Bank More Dhanbad Jharkhand on 25.04.2009, 20.05.2009, 08.06.2009, 11.07.2009 and several times verbely and Chief Manager, S.B.I., Personal Banking Branch Bank More Dhanbad. I then personally met with Mr.Roy & System Manager, S.B.I., Personal Banking Branch Bank More Dhanbad Jharkhand and Mr.A.K JHA, Br Manager of S.B. several times. But till date after an expiry of more than three months they are unable to solve my problem. This creates lots of anxiety and tension on me. So I am requesting you to please look into the matter and arrange to credit Rs.10500 plus interest on Rs.10500/= from 20.04.2005 till the date of final disbursement of Rs.10500/= to my savings a/c as early as possible.I have also writen a leter to AGM Switch operator Navi Mumbai on 17.06.2009.
Yours faithfully,
Pawan Kumar Pathak
The Asst. General Manager
ATM SWITCH CENTRE (State Bank of India)
Belapur Navi Mumbai
Sub :Problem in ATM operation
July 26, 2009
I have faced lot of problem regarding ATM operation. On 20/04/2009 I want to withdraw Rs. 10500 from PNB ATM Center Mughalsarai, but no money came out from ATM machine only a slip says that "UNABLE TO PROCESS" . From that day I met with both the SBI Branches ( Card issuing SBI branch & ATM machine SBI branch) but they are unable to solve my problem till date. Now I am attaching a letter for perusal and taking necessary action immediately.
To,
The Asst. General Manager
ATM SWITCH CENTRE (State Bank of India)
Belapur Navi Mumbai
Dear Sir
I would like to lodge a complain regarding operation of an ATM attached to PNB Mughalsarai (UP). ATM ID of that branch is DI033900. The fact is that on 20.04.2009 at 18.15pm I have tried to withdraw Rs.10500/= from the above ATM but I have got no money from the ATM machine. Receipt Print shows “Sorry unable to process response code”. Though I have not received any amount but Rs.10500/= has been wrongly debited in my account. Some information is given below: Date of transaction : 20.04.2009 TXN number :9320 Transaction amount :Rs.10500/= ATM card number :[protected] Card issuing branch :S.B.I, Personal Banking Branch Bank More Dhanbad Jharkhand Savings bank a/c number :[protected] of S.B.I. Res. Address at Pandey Dept Nonidih Jitpur Dhanbad Jharkhand Pin 828309. My E-mail Address : [protected]@rediffmail.co.in. I have informed the matter in writing to the Chief Manager, S.B.I., Personal Banking Branch Bank More Dhanbad Jharkhand on 25.04.2009, 20.05.2009, 08.06.2009, 11.07.2009 and several times verbely and Chief Manager, S.B.I., Personal Banking Branch Bank More Dhanbad. I then personally met with Mr.Roy & System Manager, S.B.I., Personal Banking Branch Bank More Dhanbad Jharkhand and Mr.A.K JHA, Br Manager of S.B. several times. But till date after an expiry of more than three months they are unable to solve my problem. This creates lots of anxiety and tension on me. So I am requesting you to please look into the matter and arrange to credit Rs.10500 plus interest on Rs.10500/= from 20.04.2005 till the date of final disbursement of Rs.10500/= to my savings a/c as early as possible.I have also writen a leter to AGM Switch operator Navi Mumbai on 17.06.2009.
Yours faithfully,
Pawan Kumar Pathak
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Letter of complain about ATM
To,
The Asst. General Manager
ATM SWITCH CENTRE (State Bank of India)
Belapur Navi Mumbai
Dear Sir
I would like to lodge a complain regarding operation of an ATM attached to PNB Mughalsarai (UP). ATM ID of that branch is DI033900. The fact is that on 20.04.2009 at 18.15pm I have tried to withdraw Rs.10500/= from the above ATM but I have got no money from the ATM machine. Receipt Print shows “Sorry unable to process response code”. Though I have not received any amount but Rs.10500/= has been wrongly debited in my account. Some information is given below: Date of transaction : 20.04.2009 TXN number :9320 Transaction amount :Rs.10500/= ATM card number :[protected] Card issuing branch :S.B.I, Personal Banking Branch Bank More Dhanbad Jharkhand Savings bank a/c number :[protected] of S.B.I. Res. Address at Pandey Dept Nonidih Jitpur Dhanbad Jharkhand Pin 828309. My E-mail Address : [protected]@rediffmail.co.in. I have informed the matter in writing to the Chief Manager, S.B.I., Personal Banking Branch Bank More Dhanbad Jharkhand on 25.04.2009, 20.05.2009, 08.06.2009, 11.07.2009 and several times verbely and Chief Manager, S.B.I., Personal Banking Branch Bank More Dhanbad. I then personally met with Mr.Roy & System Manager, S.B.I., Personal Banking Branch Bank More Dhanbad Jharkhand and Mr.A.K JHA, Br Manager of S.B. several times. But till date after an expiry of more than three months they are unable to solve my problem. This creates lots of anxiety and tension on me. So I am requesting you to please look into the matter and arrange to credit Rs.10500 plus interest on Rs.10500/= from 20.04.2005 till the date of final disbursement of Rs.10500/= to my savings a/c as early as possible.I have also writen a leter to AGM Switch operator Navi Mumbai on 17.06.2009.
Yours faithfully,
Pawan Kumar Pathak
To
The Asst General Manager,
ATM Switch Center, State Bank Of India,
Belapur, Navi Mumbai
Dear Respected Sir,
Subject- Regarding to get Information of Following ATM center from this number code S1AN20003901
My Names is Rajesh D.Padule SBI Saving Account No-[protected].I have Joint Saving Account with my father MR. Dnyaneshwar Narayan Padule from SBI Branch- Barshi 0325 Dist- Solapur, Maharashtra, India.
My SBI ATM ( Debit Card) number is[protected].
Actually I witdraw Money From Rs 1000 from IDBI branch, Barshi last time at[protected].That time I had balanced was Rs 29, 314 in my Account.Later on My Card was stolan from my house from one of my Family Member who knows the Passwort of My ATM card. He Withdraw all Money ( Total amount Rs 29, 300) from my account on 12-08-08.That I know today when I went to Bank for statement print out.
I got Ministatement from SBI, Barshi.In that one I got Information about withdraw from ATM .I got one number that is S1AN20003901.so i want to know from which City and from which ATM Branch this money was withdraw on dated 12-08-09.
I am very much thankful for consedering my request.If I will get your reply as early as possible, it will very helpful to me.
Thanking You Very Much!
Yours Faithfully
Rajesh Dnyaneshwar Padule
Mobil No [protected]
The Asst General Manager,
ATM Switch Center, State Bank Of India,
Belapur, Navi Mumbai
Dear Respected Sir,
Subject- Regarding to get Information of Following ATM center from this number code S1AN20003901
My Names is Rajesh D.Padule SBI Saving Account No-[protected].I have Joint Saving Account with my father MR. Dnyaneshwar Narayan Padule from SBI Branch- Barshi 0325 Dist- Solapur, Maharashtra, India.
My SBI ATM ( Debit Card) number is[protected].
Actually I witdraw Money From Rs 1000 from IDBI branch, Barshi last time at[protected].That time I had balanced was Rs 29, 314 in my Account.Later on My Card was stolan from my house from one of my Family Member who knows the Passwort of My ATM card. He Withdraw all Money ( Total amount Rs 29, 300) from my account on 12-08-08.That I know today when I went to Bank for statement print out.
I got Ministatement from SBI, Barshi.In that one I got Information about withdraw from ATM .I got one number that is S1AN20003901.so i want to know from which City and from which ATM Branch this money was withdraw on dated 12-08-09.
I am very much thankful for consedering my request.If I will get your reply as early as possible, it will very helpful to me.
Thanking You Very Much!
Yours Faithfully
Rajesh Dnyaneshwar Padule
Mobil No [protected]
Date-15/08/2009
To,
The General Manager,
ATM Switch Center SBI,
Navi Mumbai.
Sub: Wrongfully or Fraudulenty withdrawal of money from my S.B.I Account NO.[protected] through ATM operation as per our Account Statement.
Dear Sir,
A sum of Rs. 19000/- (Nineteen Thousand Rupees ) has been withdrawn from our joint Account on 10-08 –2009.We strongly state that we have not withdrawn the above amount from our above account .
Kindly make through investigation into this complaint, rectify if it is a technical error, Kindly take all necessary action which are required in this respect. Kindly inform me detail your finding for our further necessary action in this matter.
Your Sincerely
Ajay Kumar Sinha
Account No.[protected]
H.N.Lane, Amgola,
P.O.- Ramna
Muzaffarpur (Bihar)
Mob.-[protected]
Email [protected]@gmail.com
To,
The General Manager,
ATM Switch Center SBI,
Navi Mumbai.
Sub: Wrongfully or Fraudulenty withdrawal of money from my S.B.I Account NO.[protected] through ATM operation as per our Account Statement.
Dear Sir,
A sum of Rs. 19000/- (Nineteen Thousand Rupees ) has been withdrawn from our joint Account on 10-08 –2009.We strongly state that we have not withdrawn the above amount from our above account .
Kindly make through investigation into this complaint, rectify if it is a technical error, Kindly take all necessary action which are required in this respect. Kindly inform me detail your finding for our further necessary action in this matter.
Your Sincerely
Ajay Kumar Sinha
Account No.[protected]
H.N.Lane, Amgola,
P.O.- Ramna
Muzaffarpur (Bihar)
Mob.-[protected]
Email [protected]@gmail.com
AXIS BANK, SECUNDERABAD, R.P.ROAD Branch.
My S/b A/c, No;[protected], Opened a demat a/c with axis bank No;13598238 on 30-07-09 with all formalities, but still I, Sarala Lodha neither received any letter confirmation from the Bank Authorities, nor the concerned staff at the branch gives any reply, I visited 7 times every time told that hte system is slow, or server is down, no information of this account. First on 7th August when I went to the branch I was told that letter will directly come to my postal address but was gi ven the demat number 13598238, there after I applied for NHPC Public Offer, and again when contacted about my a/c I am told that ur a/c is not opening, no one takes any interest at this branch, very inefficient people at demat section. One VIDYA she does not csre costomers, neither any phones are working nor she tells us on phone numbers provided. Every time we have to go personally still she takes excuses. VERY BAD SERVICES. please ake action
My S/b A/c, No;[protected], Opened a demat a/c with axis bank No;13598238 on 30-07-09 with all formalities, but still I, Sarala Lodha neither received any letter confirmation from the Bank Authorities, nor the concerned staff at the branch gives any reply, I visited 7 times every time told that hte system is slow, or server is down, no information of this account. First on 7th August when I went to the branch I was told that letter will directly come to my postal address but was gi ven the demat number 13598238, there after I applied for NHPC Public Offer, and again when contacted about my a/c I am told that ur a/c is not opening, no one takes any interest at this branch, very inefficient people at demat section. One VIDYA she does not csre costomers, neither any phones are working nor she tells us on phone numbers provided. Every time we have to go personally still she takes excuses. VERY BAD SERVICES. please ake action
dear sir,
I am an Account holder of SBI jajpur road(orrisa), my account no is[protected] I had tried to wiithdraw money by using atm 1st syndicate bank located on bank street jajpur road&2nd Axis bank jajpur road I had not received money both of atm on 11/08/09.next day i visited sbi atm i found Rs.2000/ only debited from my account then I visited my branch and lodge a written complain on 13/08/09 & visited many times sbi branch and always met with chief manager, after one&half month later he told me I am helpless I cant do anything.
please look into the matter and help me to recover the money .
thanking you. your!s truly
shashi ranjan singh
A/C NO[protected]
CARD NO[protected].
I am an Account holder of SBI jajpur road(orrisa), my account no is[protected] I had tried to wiithdraw money by using atm 1st syndicate bank located on bank street jajpur road&2nd Axis bank jajpur road I had not received money both of atm on 11/08/09.next day i visited sbi atm i found Rs.2000/ only debited from my account then I visited my branch and lodge a written complain on 13/08/09 & visited many times sbi branch and always met with chief manager, after one&half month later he told me I am helpless I cant do anything.
please look into the matter and help me to recover the money .
thanking you. your!s truly
shashi ranjan singh
A/C NO[protected]
CARD NO[protected].
account debited but payment undisburse to the payee.
sir,
i would like to atention that i transaction with sbi atm card no.[protected] at diphu karb anglong assam sbi atm on 16.02.2010 at 10.21 am an amount Rs.15000.00 TXN 6269 ATM ID S1AN00117002, the amount not received from atm machin but the said amount debited from my saving account, i complain the sbi helpline n0.AT[protected], but still the amount not returned to my account.
sir,
i would like to atention that i transaction with sbi atm card no.[protected] at diphu karb anglong assam sbi atm on 16.02.2010 at 10.21 am an amount Rs.15000.00 TXN 6269 ATM ID S1AN00117002, the amount not received from atm machin but the said amount debited from my saving account, i complain the sbi helpline n0.AT[protected], but still the amount not returned to my account.
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I have complained many times in my branch and also in ICICI bank . but no action has been taken yet .so please this is humble request to you that take action on the above case I'll be highly thankfull to you .
And please tell me what action should i do? by E-mail
Praveen Kumar Sharma ( mob no - [protected], [protected] )
SERVICE NO- 911332-T
RANK-LAC
704 SU, AF
c/o 56 APO, 28 WING
AIRFORCE STATION HINDAN
GHAZIABAD (U.P.)