[Resolved]  Sheikh Jamil Ahmad — Missing Baggage

Indian Airlines — Travel Baggage not delivered to me

Dear Sir,

I had travelled from Chennai to Asmara
on 11th September from Chennai to Dubai by IC 905
on 12 th September from Dubai to Asmara by B8 333

My ticket no is : 637:4400:078:513:5
My name : Muthian Annie Mary Nirmala
Tag No : IC 359093
PNR RH5ZH5
Passport No : B2521505
File No : DX BX H 27139

Its about 3 months since my travel but I haven't received my baggage as yet.

I had asked the Eritrean airlines regarding my luggage and they had said that it is not transfered to them by the Indian airlines and that my baggage has been checked to Dubai instead of Asmara.

Could you please look for my luggage amoung the UNCLAIMED Baggage in Dubai and had it over immediately to the Eritrean airlines so that they can hand it over to me?

I had very important items like my medicines which are not available here. So it would be extermely helpful if you can look into it at the earliest.

Air India — Missing Baggage not returned even after 14 days

Hi My Name is Satya Sanampudi. My wife and kids travelled by Air India from Chicago to Hyderabad on June 14th 2008 by AI126. They checked 4 bags in Chicago and received only 3 in Hyderabad.
Lot of bags were missing and my wife filed a complaint at Hyderabad Airport. Even after 13 days, Air India didn't respond about the missing bag. Every time when call them we always get one response. We are enquiring into it and get back to you.

I wonder how much time it takes to enquire about a missing bag. I have to say that Air India is handling the baggage in the most disorganized way. I wish they look into this and take some action quickly.

I will wait for some more time, if nothing happens, I file a police complaint against Air India and going to publish in the local news papers at Hyderabad.

This is the worst service I ever see so far.

Satya Sanampudi

Air India — important documents torn and returned

i am a resident of salt lake, kolkata.i had sent some important documents and cheques in favour of an instittute in new delhi through speed post, but they were sent back to me in a completely torn and unidentifiable condition.this is realy unacceptable and i am shocked that the indian post department and the airlines dept. is so reckless and disgusting!!!never again will i rely on this post an telegraph dept. of india and will also advice others not to rely on it!!!

Indian Airlines — Missing baggage

To,

Indian Air Lines
Chatrapati Shivaji Domestic Airport
Mumbai

Kind Attn:Customer Care
Indian Air Line Head of the Dept.

Sub: Baggage not received

Sir,

I, Geeta Dhawan, am a resident of Panchkula travelled from Mumbai to Chandigarh on 29th Dec 08 through the indian airline flight IC 866 (Mumbai to Delhi) and IC 864 (Delhi to Chnadigarh). I had 2 check in baggages. However when I reached Changdigarh airport, I received only one baggage. Details of the midding baggage are as follows -

Type - Green colour VIP siutcase
Carrier bag tag number - 576270
Wieght approx. - 12 KG
content - Personal clothing & some valuable goods

Request you to urgently look into the matter i& f possible then trace out my baggage

My contact # - [protected]

Regards
Geeta Dhawan

Sheikh Jamil Ahmad — Deactivate

Dear Sir

My mobile no is [protected], request you to deactivate the above facility from my mobile.

Regards

Somashekar

Sheikh Jamil Ahmad — Harrasments

I flew with airIndia on 31st Dec 2008 at 21.30 from london Heathrow to New Delhi, Suppose to be in New delhi on 1st jan 2009 at 11.15 am, but instead of landing New delhi they took us to Bombay.We have been told that there is not enough fuel for us to wait bcs it will take nearly 2 hrs to get off in New Delhi, as the weather condition are not good.So, We all went there in Bombay at 1300.
There was no one from airindia to apologise or give us any information about what time we are going back.
There was no good food arrangements.The food provided to us was not good enough to eat.
Then, We have been given all the wrong information, We were not geeting the right information about what time we are going back to new delhi.
All our relatives came delhi to pick us, they were waiting there, Nobody knows what time we going back.In that cold weather all our families who came there to pick us they waited there from morning 11 am till night 12 pm.
As we all landed there nearly 11.30 at night.
All this harrasment we had and our familiers.I have some plans for New years day, everything has been ruined.
Iam bit delay to log this complaint, but the reason I have written this complaint is to get the compensation for all the harrasment me and my family have and also Air india's poor customer service.

Thanks
Sukhdeep ahuja
[protected]@yahoo.co.uk

dear all

this is complaint reg. Air India written exam dtd. 12/04/2009 in Andheri West-Mumbai, we had seen the some students are openly cheating thru teacher, and day after the result out, all students have been passed than cheating in exam and rest of the students name not listed .

i understand my above complaint is in poor english, but u undestand than i told u, so please give me the any answer to my complaint, i am lot of rs. given to my brother for studying the pilot job, but since last 7-8 months, he had job less, pls help us, Sir

Sheikh Jamil Ahmad — Iam joby purchased 3 air ticket to flying london to cochin,but accidenty i need to cancel that ticket

Sir, I am purchased 3 air india ticket to travel london heathrow to cochin.The date of flying is August 10 2009, &coming back septemper 10 2009
But i need to cancel that ticket now
I CONACT my travel agent, they are telling you will not get any money back
They are telling all money will gone
what i will do this situation

HY IAM HITEN PATEL

3 tickets...? how fat are you man??!!

Sheikh Jamil Ahmad — No Customer Orientation!

While booking the ticket online for my friend(using my credit card), I had by mistake put my name instead of my friend's. The confirmation page showing the flight#, date of travel never showed the passenger name!
As soon as the ticket was booked, I realized the goo[censored]p and called up the airlines customer service where I was told that there was no provision to correct the name and the only solution would be to cancel the ticket - and on cancellation only Rs.400/- (tax fee) will be reimbursed out of the Rs.5382/- ticket!!!

I called up the Duty Manager, Area Marketing Officer but everyone declined to help. No vouchers, no modification fee - only ticket cancellation without any kind of reimbursement on ticket fee!
I was given a Delhi number where I was told that they can correct this information only if its their fault and never on passenger's. What does this convey?? That there are provisions for corrections ..that steps can easily be taken...but there is absolutely no willingness to help out their cutomers. This is when we start terming a service worst and lacking total customer orientation.
Since I called up within 5 minutes of booking the tickets, it clearly indicates that this was not intentional and is definitely just a careless mistake( blame partly on the poor design of the booking website!).
If the service provider is not ready to help out a customer in these cases then it simply echoes the overall unwillingness for customer assistance and the attitude of the organization.

I then went on to book another ticket and cancel this one - costing me a total loss of Rs.5000/- and a benefit of Rs.10, 700/- to the company - they are earning twice for the same seat in the flight.
I wanted to bring it your attention that such glaring examples of poor service and lacklustre attitude towards customers will definitely lead people to look upto private providers instead of putting their faith in public sector.

I request you to assist me in receiving the refunds on this ticket.
-Deepak

lucknow mail — theft my wife's whole ornament from suitcase

Sir

On 22/05/2009, Train no. 2230 (Lucknow Mail) & PRNO. [protected], We were going from new delhi to lucknow by lucknow mail. While the running train some body pickout all my wife's ornament from suitcase when we reached home then we found every ornament has been lost. Kindly register my complain.

Rameshwar pandey

H. NO 282 CHAUK CHAUPAL NEAR TAMANA PUBLIC SCHOOL, MAHIPAL PUR, NEW DELHI

While booking the ticket online for my friend(using my credit card), I had by mistake put my name instead of my friend's. The confirmation page showing the flight#, date of travel never showed the passenger name!
As soon as the ticket was booked, I realized the goo[censored]p and called up the airlines customer where I was told that there was no provision to correct the name and the only solution would be to cancel the ticket - and on cancellation only Rs.400/- (tax fee) will be reimbursed out of the Rs.5382/- ticket!!!
I called up the Duty Manager, Area Marketing Officer but everyone declined to help. No vouchers, no modification fee - only ticket cancellation without any kind of reimbursement on ticket fee!
I was given a Delhi number where I was told that they can correct this information only if its their fault and never on passenger's. What does this convey?? That there are provisions for corrections ..that steps can easily be taken...but absolutely no willingness to help out their cutomers. This is when we start terming a service worst and lacking total customer orientation.
Since I called up within 5 minutes of booking the tickets, it clearly indicates that this was not intentional and is definitely just a careless mistake(blame partly on the poor design of the booking website).
If the service provider is not ready to help out a customer in these cases then it simply echoes the overall unwillingness for customer assistance and the attitude of the organization.

I then went on to book another ticket and cancel this one - costing me a total loss of Rs.5000/- and a benefit of Rs.10, 700/- to the company - they are earning twice for the same seat in the flight.
But I wanted to bring it your attention that such glaring examples of poor service and lacklustre attitude towards customers will definitely lead people to look upto private providers instead of putting their faith in public sector.

My son, a student studying in Karnataka, traveled on 10th July by Air India Express Flight IX 390 to Mangalore from Kuwait . As usual we have been patronizing Air India for our travels to Mumbai, Mangalore since the last 15 years. On arrival the baggage did not arrive and a claim for lost baggage was filed at the Mangalore airport. For several days Air India personnel – either in Kuwait or in Mangalore could not trace the baggage neither direct me to the right source.

After a long wait, exchange of emails, telephone calls and running from pillar to post, I was informed on 19th July that the baggage was located in Egypt, but when the passenger called AI at the Mangalore Airport, they informed him that the baggage has not arrived and they will contact him when they have some news. I therefore called the Manger, Chellam Prasad, who bluntly informed me that AI does not take responsibility for delay in baggages and that the same is mentioned on the ticket and that when the baggage is found the passenger will have to come and collect the same from the airport. First of all how did the baggage destined for Mangalore reach Egypt and how long does it take for the baggage to get to Mangalore from Egypt?

The AI customer support informs that I can claim for lost baggage after 7 days, however when I called the AI authorities in Kuwait, they informed all such claims have to be done at Mangalore and when Mangalore authorities informed that claim can be made only after 21 days. People pay to get rid of stress and I paid for stress with the AI ticket. What a poor service!

Apart from the trauma the entire family went through, additional expenses were incurred as the passenger was without his personal belongings (specially clothes, books, food items, and personal items) and had to purchase new clothes as well as necessary provisions for day-to-day use at his college campus. The baggage was delivered to the passenger on evening of 25th July without any compensation. The least I expected was an apology letter. We do not expect favours but proper customer service. To date my emails for a response to the following remain unanswered - c.[protected]@airindia.in, [protected]@airindiaexpress.in, GP.[protected]@airindia.in, [protected]@gmail.com.
AI seems to be in a very sorry state due to negligence and “don’t care” attitude towards its customers.

I request your assistance and help in obtaining a fair compensation. For more & detailed information send me an email on [protected]@yahoo.com.

Regards,
Monica Rodrigues

My wife and daughter, both US citizens were harassed beyond belief by Air India personnel in New Delhi, their baggage lost and the tags had only 5 digits instead of the 6 digits. They stole the baggage and then harassed them in Delhi. Never should anyone travel by Air India. Remember, their service is poor, pride is poor and quality of planes is poor. Take your chances if you fly Air India.
This happened on Aug 27 2009. No one takes responsibility, there are no managers to talk to, no one to answer the phone, emails or mails.

They also lost my baggage from Bangkok to Kolkata flight and i was compensated for only 500 RP for the delay over 48 hours.

Very bad...

This message for Air India chef or director of airline . I am going toronto to delhi in 03/10/2009 . Everything are good in air line but in a boarding services are really bad . When i am leaving to aorport the manager of the air line name are frandoo are man, wrost man, bad man ever seen in my life . He is really bad man . He dont know how to speak in a family's, ladies or gentalmen . On other person in the flight are feel same thing .

i have missing my ray ban gogals from my baggage in air india "s flite from mumbai to ahemdabad. its cost of 4790/- its very bed experience for me. really this is so horreble service by air india flite. i decide that now i have not visiteing by air india flite in any how any time. and with me so many pepole are also missing them luggage from air india flite ic 686no. some pepole missing liker bottal, some missing them camera of panasonic, . it is very third class service.

Sheikh Jamil Ahmad — Money Loss due to Wrongly Mentioned Travel Class

Dear Sir,

I have travelled from Nagpur to Delhi by Air India on dated 14 Sep 2009 for attending interview in ACME Telepower Ltd.Gurgaon,

When i was booking ticket for Air india, travel class mentioned Economy in ticket. But when i went for journey with same ticket Lady employee of Air India at Nagpur Airport given me Boarding Pass with Executive Class and told me it is mistake in ticket. I was in hurry to attend important interview so i didnt do anything. Plz. refer attached scanned ticket and boarding pass for better understanding.

Due to mistake in boarding class regarding Travel class, I could not get travel reimbursement for full amount because ACME Telepower Ltd. has denied to reimburse me for Executive class. They have commited me for Economy class only.

Ultimately, i am in loss of Rs. 11,000/- due to wrongly mentioned travel class in Boarding Pass by Air India which was differ from booked ticket.

Sir, This amount nothing for Air India but as a individual person it means a lot for me. It's not matter of 1 or 2 thousands. It's a matter of Rs. 11000/- which means lot for me. I cannot bear loss of this BIG amount due to mistake of Air India.

So, you are requested to instruct Air India for paying me Rs 11000/- which i suffered due to this mistake.

Hope for positive Action from your side.

Thanks

Pradip Solanki
[protected]