Rediff.com India Complaints & Reviews

I ordered for an Ipad Mini Cover (Order No: 8283271) which was mentioned to be delivered in 3 days.
Kept waiting but there was no update provided by Rediff.com so I contacted customer care multiple number of times and i was always replied in an email that it will be delivered in next 3-4 days.

I called up again 3 days back and they mentioned we will provide you an update by next day. But still no updates and no information when the product will be dispatched.
Also, I was surprised when they asked me to contact the vendor directly ( No one picks the phone on the number mentioned ). Why would anyone will purchase from rediff when they will have to contact the vendor themselves.

I expect the money to be returned back as i cant keep waiting for the product and keep following up with rediff customer care.

I ordered for an Ipad Mini Cover from Rediff Shopping (Order No: 8283271) which was mentioned to be delivered in 3 days.
Kept waiting but there was no update provided by Rediff.com so I contacted customer care multiple number of times and i was always replied that it will be delivered in next 3-4 days.

I called up again 3 days back and they mentioned we will provide you an update by next day. But still no updates and no information when the product will be dispatched.
Also, I was surprised when they asked me to contact the vendor directly ( No one picks the phone on the number mentioned ). Why would anyone will purchase from rediff when they will have to contact the vendor themselves.

I expect the money to be returned back as i cant keep waiting for the product and keep following up with rediff customer care.

MY ORDER NUMBER WITH REDIFF IS 8262559
MY INCIDENCE NUMBER AS PER REDIFF IS[protected]
MY COMPLAINT NUMBER AS PER REDIFF IS 63798
I PURCHASED APPLE IPAD 2 HANDBAG WITH CONNECTION KIT AS SHOWN IN WEBSITE ON 16TH JULY. BUT REDIFF DELIVERED ME HANDBAG WHICH IS COMPLETELY DIFFERENT & DULL IN SIZE, QUALITY, COLOR COMPARE TO PRODUCT SHOWN IN WEBSITE.
SAME DAY I INFORMED TO REDIFF BY EMAIL & HAD CONVERSION WITH CALL CENTRE TEAM.
IN REPLY TO ME ON MAIL THEY ASSURED ME REPLACEMENT AGAINST IT, BUT TO DO SO THEY ASKED ME TO COURIER BACK SHIPMENT AT SUPPLIER ADDRESS AS MENTION IN THEIR MAIL.
I DID THAT WHICH INCURRED 120 Rs. CHARGES WHICH IS AS PER THEM WILL BE REIMBURSEMENT BY THEM BY PAY ORDER OR FREE GIFT VOUCHER.
COURIERED SHIPMENT IS RECEIVED BY SUPPLIER ON 24TH JULY. CONFIRMATION RECEIPT OF COURIER IS ALSO I HAVE SENT TO REDIFF. BUT FROM THAT ONWARDS REDIFF TEAM NEITHER UPDATING ME ABOUT MY ORDER NUMBER IS 8262559.
I WANT TO LODGE COMPLAINT AGAINST REDIFF IN CONSUMER COURT.
I AM NOT INTERESTED IN BUYING PRODUCT FROM REDIFF AS I AM NOT GETTING ANY RESPONSE FROM REDIFF INSPITE OF REPEATED REMINDERS.
TOTAL MONEY SPENT BY ME IS ITEM COST+SHIPPING CHARGES+COURIER BACK SHIPMENT CHARGES (ie. 799+80+120=999 Rs ONLY) I NEED REIMBURSEMENT OF SAME BY ONLY PAY ORDER.
NEED YOUR HELP. THANKS IN ADVANCE.

I ordered for a lg nitro hd phone. When I checked it after the delivery it wasn't working with any of the sim cards, when I contacted the vendor mimzy (prabin agarwal), first of all he took a month to replace the and when I got the phone or turned out to be defective add well. He promised to get that phone repaired and gave me a stupid temporary phone. It's been more than a month now and he had not been answering my calls. Somebody please help, I need to get my phone back or Atleast the refund. I suggest nobody shops from rediff specially from this vendor mimzy(prabin agarwal)
SHREYAS JEET, CHENNAI
ORDER ID-7723311
PHONE - [protected]

Dear Sir,
My order number is 186603(Date[protected], USB Cable Charger Wire For iPod Shuffle Apple-new is not delivered to me but customer care is telling it is delivered. I have also given complain mail for that('Rediff=[protected]' ). I have called Customer care several times, and got same reponse. I have send them mail but no reponse. i have ordered the product on 26.06.13.thay are telling me we are investigating from one month. so do the refund or i will go for conumer court.

Rediff website : http://commerce.rediff.com

Best regards,
Subhrajyoti Kundu
Mob- [protected]

I had placed my orders on a JBL and an iPhone headset on Rediff Shopping a week ago. Pictures and details found over there said that the products were genuine. Products got delivered correctly and on right time. I asked the courier service personnel whether I can check the material before accepting. They said that this facility is not provided. Well, after that I didn't care much as the website said the products were legitimate. I accepted both of them costing Rs.325.00/- and Rs.300.00/- respectively. I opened them and found that the JBL headsets were broken. Had design problem and other problems in hearing. The sound quality is not clear, sounded almost like those 80rupee headsets available in the Shealdah market. Same thing happened with the iPhone headset. I found that it was a Chinese product provided to me by rediff shopping. Even there is no microphone to be used while making a call. I mean this thing is really ridiculous. They are cheating on their customers by selling fake items over the internet.

I tried to contact them via phone using their toll free customer care number. But every time I ring them up the automated voice response says, "all out customers care executives are busy at the moment". This is one hell of service and its irritating. I found no solution than contacting consumer forum. Looking forward for some help now. If I could, I would have thrashed them all in open public. I want them to either to refund my money or to replace the products with a genuine product. Please help.

I ordered a digital table clock with memory card from REDIFF SHOPPING..
My order number is 8110952.. I returned that defective product on 17th July which I got on 14th of July..
I called coustmer support but they not helping me out..they are simply telling I'll get my refund ..
Please help me out ..i want to launch complain ..

i bought an item from rediff shopping a samsung handsfree their vendor was E AGE world (delhi),order no 8200098, which turned out to be faulty moreevwr they said its a samsung one but it was a fake copy,when i complained about it i received a mail to return the item to the vendor it will be refunded which i did via first flight courier tracker br0214070 but the item was returned by them,since then iam informing rwdiff through mail but no response if cqll up the cuatomer servixe it always remains busy if choses option for complaint
please help

I ordered for a lightening canble of iPhone 5. And they delivered a defective product. Because of that the iPhone started making buzzing noises and it has been over 25 days since i have been trying to get the product replaced or money refunded.
These guys have been not picking up phones now and every time they say we will solve the query asap.

The phone was absolutely shut for 4 days and just didnt start inspite of continuos charging (i bought another cable from Apple store).

Mail number was Rediff=[protected]'
and Order Number - 8147432.

Hi,

I purchased an iTouch Stone Universal Bluetooth Headset from Rediff shopping with Order no# 8145465 Dated:[protected].

The product was delivered to me on[protected] but the product was defected so I called up the rediff customer care and they asked me to drop a mail to them and send back the defected item.

I sent back the defected item through DTDC courier with Tracking id#H[protected].

It was delivered back to seller on[protected] but refund has not been initiated by Rediff shopping yet.

I have sent multiple emails to customer support in Rediff but they have not replied to any of my mails.

Please help me in my money getting back.

Thank you.

Regards,
Thakur
Mobile : [protected]

i order one pepe jean(cost-1100) from site order no-8207141. the product was damage button broken and look like used product. i try to call rediff.com support call center more then 100 time every time they are busy. i send 4-5 mail to but no reply . i dont know now what step i have to take so i can get back my money. please help me.

Order number : 8122931
Order Date : 13/06/2013
Site : http://shopping.rediff.com

I order a Laptop bed table on 13/06/2013 worth Rs.2078.00, I received the product from rediff 17/06/2013 with label stated that "You have order the laptop table with just cooling vents with out attached laptop USB cooling Fans whereas a special case we are sending u a upgraded table model with attached 2 USB cooling fans to the cooing vents this model costs rs 600/- more but as a small gesture from our side we are providing this as a additional feature free of cost to you"

Received product is not good and I did not like that product,So I called the rediff customer care, but it always busy, after several times of dialing i got a chance to spoke with them.They ask me to send some photos about that product i send them the details, from then still i did not received any email or phone call from them. as usual their customer care is always busy and i could not reach them,I want my product what i ordered.

HI,
I had purchased an Espirit Mens Watch on Rediff online shopping on 15th June, requesting for a delivery on 20th June. The product was meant to be a surprise gift to my father on the occassion of Father's day and hence we did not inform him. The product was delivered on the 25th June, however my Father refused to accept it as the senders name mentioned on the parcel was not mine and of someone else's ( most probably the shipper). Since it was an unknown person, my father did not accept it due to security reasons.

While I was checking online with the consignment number on the night of 25th June, I found that the status showed as returned to rediff. I got in touch with my father and he confirmed that a courier was refused. I then sent an email to Rediff asking them to reship and that I will pay the additional shipping charge.
Rediff replied on 27th June with the following content:

"Dear Sir/Mam,

Greetings from Rediff.com

Kindly note that we are investigating your order status with the concerned vendor. As soon as we receive feedback from them we will revert back to you.Sorry for the inconvenience caused to you.

Also we would like to inform you that kindly place a fresh order regarding the same.

We assure you courteous, prompt service on all your visits to www.rediff.com.

Warm Regards,
Ameya
Customer Service
www.rediff.com"

I, however email back to them asking for either a refund of the earlier paid money for the product or reship the product and that I will pay the additional shipping charge. Since then I have sent several reminders, however in vain as Rediff has not bothered to contact me back, nor did they refund the money, nor have they reshipped the product. The original product and the shopping details are as follows:

Product Title: esprit watch es[protected]
order number: 8129138
Vendor: Jatin Chandyok ( [protected]@hotmail.com )
Dispatched through Velocity courier with consignment number [protected]

I presently stay outside India and am not able to dial the Rediff customer support number as it seems that it can be dialled only from within India. I have asked rediff to provide me with the number that can be dialled from outside India, however they have not provided anything.
I would request your support to either get my money refunded to my credit card or reship the product. My details are mentioned below:
Name: Pradipta Mukherjee
Email: [protected]@yahoo.co.in
Phone: [protected]
Address: Springs2, Street9, Villa 30, Dubai.

Thanks and Regards

Please assist me.I have ordered cake for birthday on 4 July but, when I check my product status there is no details which could tell me when it will be delivered.

I called to customer care to make sure that the things are fine, but I am trying from yesterday and they always provide me with the voice message - all our customer care executives are busy.

Any time I call, I received the same message and according to the instructions in voice message , it says press 7 so that our executive will call you back.But guess, no call , no reply, nothing.Even after sending them email as well, no reply to it. I feel like cheated.Where to confirm when no one is responding.

I am literally confuse now, whether to wait for them and their order or shall I re-order from any other site.

I ordered a pair of lotto shoes UK-9 but they sent the smaller size and those shoes are not of my use because they are not fit for my foot. I called rediff, mailed them as well as I called the dealer also named aggarwal enterprises located in Delhi, but no response from these people. As soon as I got the shoes I raised called and E-mailed them on another day and till now (8 days) they did not reply me. When I called dealer they told me mail rediff and in reply you will get a mail, show that mail to us and replace your shoes. So, they are not going to E-mail me and I wont get the replacement. Guys dont believe these people as they did with me. I lost Rs.1048 because of these people.

Sir,
Rediff shopping has cheated me delivering a cheap and sub standard item, instead of giving me the item i ordered.
I have ordered a 4 port usb hub with power adapter, as per their site description as per order no 8147030 dated[protected] Transaction No.[protected].I paid Rs 769 for the item. But on opening the the packet delivered, i found that the item i received is different- a cheap and sub standard USb hub costing a very less amount. Immediately, i complained to the customer care of rediff shopping through phone and by e mail. But no action has been taken to replace the item. i have been contacting them daily but i do not get a satisfying reply.
I am totally disappointed over the cheating i have undergone and I need justice in this regard. I may be given the item for which i have paid for or refund the amount i have paid, by taking back the the sub standard item they have dispatched.
yours faithfully
sundaresan pillai

Hi Sir/Mam,

I had placed an order (Order number: 8090155) for classic slim lunch Tupperware box on 6th of June.
Have received a wrong product(instead of classic slim lunch box , small slim lunch box delivered) on 17-June-2013.When i called REDIFF customer care they refused to log a compliant and asked me drop a mail for further guidance.But till date i have not received any reply from REDIFF. REDIFF is not bothered about what has been shipped to the customer and i have never faced this kind of torture from any of the online shopping sites.Request you to take necessary actions against this site for being shipping wrong products and not reverting to clients complaints.

Thanks & Regards,
Aparna.P

REDIFF SHOPPING comes with a website to make fool of people. I placed an order of a small piece o[censored]tility furniture for the amount of INR appx 1900/- via order no. 7946060. It came defective. I sent an email for complain, 10 days later they sent me an address and ask me to courier the same on that address.

I spent my money to courier it. The recipient refused to accept my packet and it came back to me. After a three weeks of my follow up and complain they again sent me an address this time of Mumbai and asked me to courier the article there.

From my own pocket I again dispatched the article. Over a month has been passed and no reply has been received from them.

So after spending INR 3000/- and following up for 3 months I have nothing in hand.

Please act on my complaint.

Shilpa Arora Sharma
[protected]@yahoo.com

Dear sir/Madam

I am unable to login my mail account - [protected]@rediffmail.com. Someone has hacked my password and also reset the security questions so I am unable to recover my password. On the rediffmail site, in the feedback option..

my other email id is...[protected]@gmail.com...please resend my password on this id..

Hai
I ordered 2 sets of 3 in a pack of double bed sheets on rediff shopping site. They delivered 3 single bed sheets worth 675Rs. I tried contacting rediff shopping their communication is ver low inspite of sending them lots of e mails they answered once after which no reply at all. I tried contacting the tel nos. and e mail I'd of the venders but they are all wrong and so cannot contact them. These are the information given to me which was not helpful.
--------

D&Y Set Of 3 Cool & Chic Double Bed Sheets...2...Rs 2598

Product Title: D&Y Set Of 3 Cool & Chic Double Bed Sheets
Vendor name: Alpha Radios
Contact Person: Nitin Verma,Sonu Tiwari
Phone Number: 3893108,3893108
Email Id: [protected]@alpharadios.com,[protected]@alpharadios.com

Do not hesitate to contact us at any point regarding your order. You can follow the status of your order by sending as sms 'TRACK 8059615' to 57333 or by login to 'Track Your Order'.
You may also call us at our toll-free number[protected] and our Customer Care will be happy to help you.

Thank you,
Neha
Rediff Shopping
[protected]
What do I do to get back my money or the product, please let me know my options
Thanks
Mary