[Resolved] Sony — Poor Response Time / Service

J K Kaul

from Mumbai, Maharashtra

Address:

East Delhi, Delhi

I , JK Kaul, had purchased LCD 32" ( Sony Bravia) model KLV-32S550A IN5 from M/s AARCO ELECTRONICS (Sony Center) - Lajpat Ngr.- Delhi on 17th Oct'09 . Unfortunately it got out of order (Video Failure) on 8th July'10 & a complaint was booked with same daeler same day under Complaint ID 5582968
with an assurance from dealer that it will be rectified within 48 Hrs. But after 3 days when no Service Engr. turned up for repairs, I called back to dealer who in turn gave me contact no. of Sony Authorised Service Centre (M/S A.P.Network Sevices - New Rajdhani Enclave - Delhi) . After various attempts of contacting Service Centre we were fially sent Service Engr. on 11th Jul'10 who confirmed that the Panel of the LCD has gone out of order& it will have to be imported from Singapore which will take one week's time. After one week when we contacted Service Centre they had no idea about the delivery time of the reqiured part from Singapore. The only reply was that "we will inform you when it will be received" As the complaint still remains un-resolved for indinite time. Pls intervene & support.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Dr. asim laharwal

from Jammu, Jammu and Kashmir

vaio laptop — poor repair of laptop

this is a complaint against adil electronics, regal chowk, srinagar j&k, india who claim that they r registered sony repair centre in kashmir. i haddeposited my vaio laptop with them 1 and a 1/2 month back for repair as it had fallen down and suffered some breakage butevry thing was functioning well but i received my laptop back in a poor shape although they claimed to have repaired it plus my dvd drive wasnot working after the repairs they finally put a sticker to hold the parts in place and charged me1500 rs for the same. following this i called the area manager sony india north but i have received no reply from them

nishantjhajharia

from Gurgaon, Haryana

Poor Response Time / Service

I had purchased Laptop (Sony Vaio) model VPCEB16FG/B.

I send this machine to the service center address: Global services Jaipur (Sony Authorized services center) on 28th september 2010 but could not get any response from them.

I am losing my work due to poor Customer support from Sony.

When I call to service centre for any update they are either not picking up the call or not responding well.
Due to this I am losing my patience. They are keeping on postponing the due dates. This loses customer faith on them.

If they could not repair it, then please return my laptop back & refund my money ASAP.

It's been 15 days I have given by laptop to repair. If by this Friday I could not get my laptop then I am going to complaint in consumer court.

Laptop repair job code is: - ws[protected]
Laptop Serial No. is: - 7003509
My Contact no. is: - [protected]

ghadabad1

SONY VAIO LAPTOP — Bad computer bad maintenance

Uregent
Ibought a labtop from Dubai mall sony shop on 13/9/2010
cash memo no :RI 809138
Two weeks ago I had a problem with the hard disc I took to the sony Agent 51(al-darwish)in Qatar where I live but when they knew it is from the shop in Dubi they refused to fix it although when I bought it the salesmen ensured to me that the guranitee is in Qatar also, so pls answer me on my e-mail
[protected]@yahoo.com
and also agent e-mail
[protected]@darwishholding.com
ITo tell you the truth I have bought different types of computers before and Sony is the wearst one ,since I bought it always had problems and to my surprise for the first time in my life I hear that the gurantiee for a big name like your company does not fit in all the countries.
Thanks