Sony India Complaints & Reviews

Dear All

Can any one reply to this mail, I am also speaking to one Ms.Preeti at customer care for almost one week regardig by replacement only thing she could say is that there will not be any replacement for the phone and need to collect from the service centere, Today when I asked to give to her supervisor she said she is transfering the line and was kept on wait for 40 minutes. Pls refer my complaint below and confirm on the replacement I am not ready to use this phone any more and want a replacment only. If this is not possible pls relpy me on the mail. So that, will see that this can be sorted out legally.

This is the worst customer care service provided by sony and will asure you that only you guys in the worst in the maket for the service not even ready to reply to the mail if you cant reply to mails then y have u put the mail id every where on web and on the service centers.

Awaitng a positive reply, might me this mail be a small thing to you but thing of the impact it has on you.

______________________________________________

Vipin

Team Leader – Consumer Banking Operations GSSC

India – Financial Services & Fulfillment

Scope International Pvt. Ltd.

(A wholly owned subsidiary of Standard Chartered Bank, UK)



Phone:
+[protected]

Mobile :
[protected]


Email:
vipin.[protected]@sc.com

Address:
Senar Riviera, 3rd Floor, 70, Spurtank Road, Chennai 600031

Website:
http://www.standardchartered.com


______________________________________________

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[protected][protected][protected][protected]

From: Das, Vipin
Sent: Tuesday, August 31, 2010 1:40 PM
To: 'questions.[protected]@support.sonyericsson.com'
Subject: FW: Sony Ericsson Contact Center, Ticket:[protected]reminder[protected]new ticket no[protected]
Importance: High







Dear Concern

Pls reply…this is penidng for a long time.

______________________________________________

Vipin

Team Leader – Consumer Banking Operations GSSC

India – Financial Services & Fulfillment

Scope International Pvt. Ltd.

(A wholly owned subsidiary of Standard Chartered Bank, UK)



Phone:
+[protected]

Fonenet:
69343

Email:
vipin.[protected]@sc.com

Address:
Senar Riviera, 3rd Floor, 70, Spurtank Road, Chennai 600031

Website:
http://www.standardchartered.com


______________________________________________

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[protected][protected][protected][protected]

From: Das, Vipin
Sent: Friday, August 27, 2010 4:26 PM
To: 'questions.[protected]@support.sonyericsson.com'
Subject: FW: Sony Ericsson Contact Center, Ticket:[protected]reminder[protected]new ticket no[protected]







Dear Concern

I have again submitted my hand set today and have attached the job sheet as per you requirement when I last had a call with the tele calling officer. Today I have called up at the CCU no and have raised a complaint with all the details you can find the new complaint no in the subject. Request you to pls have a look at the same and have my hand set replaced.

Hoping to hear a positve reply from you as this is the fourth time I have submitted the handset. I am no longer ready to use the same mobile.

______________________________________________

Vipin

Team Leader – Consumer Banking Operations GSSC

India – Financial Services & Fulfillment

Scope International Pvt. Ltd.

(A wholly owned subsidiary of Standard Chartered Bank, UK)



Phone:
+[protected]

Fonenet:
69343

Email:
vipin.[protected]@sc.com

Address:
Senar Riviera, 3rd Floor, 70, Spurtank Road, Chennai 600031

Website:
http://www.standardchartered.com


______________________________________________

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[protected][protected][protected][protected]

From: Das, Vipin
Sent: Thursday, June 10, 2010 8:36 PM
To: 'questions.[protected]@support.sonyericsson.com'
Subject: FW: Sony Ericsson Contact Center, Ticket:[protected]reminder 1







Dear Deepa,

Can u pls reply on this to avoid any further escalations.





_____________________________________________


Thanks & Regards


Vipin Das. D


Team Leader – Customer Service


Central Loan Processing Unit




Standard Chartered, Scope International Pvt. Ltd (A wholly owned subsidiary of Standard Chartered Bank, UK)


Phone :
+[protected]


V N :
69307


Email :
Vipin.[protected]@sc.com


Address :
No. 70, Senar Riviera, 3rd Floor,Spurtank Road, Chennai 600031


Website:
http://www.standardchartered.com


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[protected][protected][protected][protected]

From: Das, Vipin
Sent: Saturday, June 05, 2010 6:50 PM
To: 'questions.[protected]@support.sonyericsson.com'
Subject: FW: Sony Ericsson Contact Center, Ticket: 87014143







Dear Deepa Dhoundiyal ,

Pls refer the mail below we have attached the docs as per requirement , still now I havent got any reply form your end. I am holding the phone without any use. Request you pls reply on this on priority.

You can reach me at [protected] .



_____________________________________________


Thanks & Regards


Vipin Das. D


Team Leader – Customer Service


Central Loan Processing Unit




Standard Chartered, Scope International Pvt. Ltd (A wholly owned subsidiary of Standard Chartered Bank, UK)


Phone :
+[protected]


V N :
69307


Email :
Vipin.[protected]@sc.com


Address :
No. 70, Senar Riviera, 3rd Floor,Spurtank Road, Chennai 600031


Website:
http://www.standardchartered.com


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[protected][protected][protected][protected]

From: Das, Vipin
Sent: Friday, April 16, 2010 9:16 PM
To: 'questions.[protected]@support.sonyericsson.com'
Subject: RE: Sony Ericsson Contact Center, Ticket: 87014143



Dear Deepa Dhoundiyal

Pl find the job sheet attached it has the ime no and also the address of the service centre. The second time they didn’t give me the serivice sheet. I no longer want to continue with this phone anymore I need a replacement certificate . Even the panel got damaed when given at servie centere. Looking for a reply on priorrity.





_____________________________________________


Thanks & Regards


Vipin Das. D


Team Leader – Customer Service


Central Loan Processing Unit




Standard Chartered, Scope International Pvt. Ltd (A wholly owned subsidiary of Standard Chartered Bank, UK)


Phone :
+[protected]


V N :
69343


Email :
Vipin.[protected]@sc.com


Address :
No. 70, Senar Riviera, 3rd Floor,Spurtank Road, Chennai 600031


Website:
http://www.standardchartered.com


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[protected][protected][protected][protected]

From: Vineesh D [mailto:[protected]@yahoo.com]
Sent: Thursday, April 15, 2010 8:02 PM
To: Das, Vipin
Subject: Fw: Sony Ericsson Contact Center, Ticket: 87014143





with love

vineesh

--- On Tue, 4/6/10, questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com> wrote:


From: questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com>
Subject: Sony Ericsson Contact Center, Ticket: 87014143
To: [protected]@yahoo.com
Date: Tuesday, April 6, 2010, 8:24 AM




MyPhone Fun & Downloads Update Service

Dear Vineesh,

Thank you for contacting Sony Ericsson Contact Center.



With reference to your mail we understand that you are facing problem with your handset as problem still persists even after repair. We understand your problem and disappointments you have came across and sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We request you to submit your handset at the service center and provide us the details, so that we can assist you in a better way.



1. Name and address of the service center

2. Job sheet/IMEI Number

Best Regards,
Deepa Dhoundiyal
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL

Disclaimer

Please Note: Sony Ericsson will upgrade your phone to the latest software version available for your phone at the time of repair. When doing so, some or all of your personal content (such as, but not limited to, contacts, music, games and images) may be deleted from your phone. Ensure to make back-up copies* of your personal content regularly.

*Note: Some DRM (Digital Rights Management)-protected material cannot be backed up. DRM is used to limit the distribution of digital media, i.e. audio, pictures, music tones and video clips, and entertainment features such as games, Java applications, etc. After the update is complete your additional rights will be lost. To be able to use a DRM-protected file, please contact the content provider to get the additional rights.





Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.






[protected][protected][protected][protected]










[protected][protected][protected][protected]

[protected]@yahoo.com, 02/Apr/2010 12:05:39 EST


From: , [protected]@yahoo.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: Naite™
Opinion: Hi, i am vineesh from chennai, india. i bought sony ericsson naite on 1st of jan and the problem with my mobile started on 3r of jan. so i went to service centre at anna nagar and they said its some software problem and rectified it. but, again problem started on the last week of jan itself. so again i went to sevice centre at anna nagar and they said the same as problem with software and rectified it. but again the problem occured on feb last week and this time i went to mount road service centre and again they said the same as software problem and some problem with memory card and no virus is infected with the memory card or phone. they to rectified the problem temporarly and said that no probl;em occurs again with my mobile. but after 1 week the problem got worst than earlier it happened. Now only five options in the menu can be used. so i kindly request sony to rectify my problem forever as i want a replacement of my mobile or cash back. As i am totally dissatisfied with this mobile. And i need feed back as earlier as i can.
Country: India
First Name: vineesh
Last Name:
Phone Number: [protected]
City / Region: chennai
Agree Legal Terms: No.
Sign up for enews: No.


[protected][protected][protected][protected]


This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:87014143,2]

i agree to this. because im owning K810i it had a software problem, phone not getting power on, i gave to service centre, they told it will get only after 20days, i gave my phone on 1/11/2010, but till i dont get my phone. its not ready also.

Sony Ericsson mobile R300 — problem in mobile

I had brought a mobile R300 from sun teleservices lajpat nagar-2 in 1st jan 2010 and i m facing a number of problems in that mobile from purchasing date like as phone speaker problem, automatic off and can't power on, etc. and i have also visited 3 times of sony ericsson service center and also retailers but anyone could't solve my mobile problem and rigtnow i am also facing the same problem and i am very depressed to his pathetic services and casual behaviour of service center executive and i have also maile to his customer care
(Sir / Madam,


This is to inform you that I have purchased a Sony Ericsson model – R 300, Invoice No-6093, IMEI No - [protected], on[protected] from M/s sun Teleservices, K-18, Lajpat nagar, Part-II, New Delhi-110024. From the date of purchasing I am facing a problem, and I have visited in your service center 3 times but your executives were not able to resolve my problem. First time when I sent my handset in your service center they have changed my speakers, but problem not resolved, 2nd time when I sent my mobile in your service center they re-install my software but problem still persist. But actual problem in mobile is it will switch off automatically & I not able to restart my phone. For this problem I have sent my mobile in your service center for 2 times but your executive were not able to diagnose as well as resolved this problem. And I am very fed up with your services, from the ist day I am facing this problem sony ericsson services are very pathetic. In future I will not purchase your handset that I was my first and last mistake. Casual attitude of your executive in service center (lajpat Nagar). I am waiting for your reply otherwise I will take action.





Reply me as soon as possible.





Regards

Aniket

[protected])

i also unsatisfied with this company's cell phone.





Praveen kumar
[protected]
e-mail add- [protected]@gmail.com

Sony — Mobile Hanging

to questions.[protected]@support.sonyericsson.com
date Mar 23, 2010 7:02 PM
subject Re: F305 IMEI -- [protected]
mailed-by gmail.com

I had not received my hand set from the Service centre. When ever i call there are asking few more days to return my mobile. I am not at all satisfied with the service and reply from that centre.

- Hide quoted text -


On 3/22/10, Grandhi Durga Venkatesh <[protected]@gmail.com> wrote:
This is my Work Order Number:SE310SI110469


On Tue, Mar 9, 2010 at 8:12 PM, Grandhi Durga Venkatesh <[protected]@gmail.com> wrote:

Sir,
This is with deep regret that i am mailing. I have purchased sony ericsson mobile on 03.02.10 from BIG C (Dealer). The mobile was struck and turned into white screen on the following day. I have visited the sony ericsson Service centre Siri Communication, # 6-2-940/1/ TO 13, IInd floor, Khairatabad, Hyderabad on 05.02.10. They said that the problem will be resolved on the same day. I went at 05:00 PM on the same day. They said the problem was not resolved. So again i went on 06.02.10. Then again they said that the problem was not resolved and PCB of the hand set need to be changed. And they said to come after 3 days. The same was postponed week by week.
Again i visited the centre on 22.02.10. They said they have cahnged the PCB but still the problen was not resolved. There was large argument on this day with the people of Service centre. On this day PCB was chnged and that too was not working...(Further, they were asking me that why still the problem was not resolved).

Service Centre People said that there will be definitely manufacturing defects and all other companies (Nokia, Samsung etc...) have faced some defects with in their models..I am not satisfied with that answer. They even furher said that there were near about 1,000 F305's with same problem and mine was one of that.

Then again i visited the service centre today 09.03.09 (33rd day). But to my anxiety i heared that the handset was sent to RCI. they informed that there will be replacement of the hand set. So, i am fed up with their service. The people asked one more week to replace my hand set. They will get confirmation of th same with in a day or two.



Regards...
G D Venkatesh

Sony Ericsson — Inconvenient Service

I deposited my Sony Ericsson x1 handest for replacement of its some body part (back pannel) at authorised sony ericsson service centre adressed RT outsourcing services limited SCO-23 Sector 18-D Chandigarh on 2/12/2009.They Said me to collect my hand set on 4/12/2009.but they didnt gave my hand set as it was not repaired,i kept calling them and sony ericsson customer support at New Delhi on number[protected] under complaint id 86044560,they too kept on delaying the deliver of my hand set,on 4/01/2010 a call from person named Vikram called me and said me that the mother board of my hand set got damaged from them,he asked me to give me some more time and requested me not to call customer support at delhi,on 9/01/2010 i called him he said that my hand set is ready to be delivered.so on 11/01/2010 i went to service centre at 11:00 am,but my hand set was not repaired with the problem which i mentioned,though they have repaired the problem of mother board which they created,then they asked me to wait till 1:30 pm to get my problem to solved,at this time i informed to customer support too,they too asked me to wait,at 2:30 pm i went agin to service centre,they replaced the back pannel of my hand set but with some other damages to my hand set,i asked them to repaire the damages,but due to unavailability of damaged parts they have asked me to wait till 30/01/2010.i have a written note form their side that they will replace the parts on the mentioned date.now hand set is with me and they have costed me Rs 2180 for the part they have replaced(back pannel) which i asked them to replace,
can u tell that can i get any tye of comensation on it,like time comensation etc,the charges incured in going to there service centre and the call charges etc etc

Sony Ericsson Yari (U100i) — Faulty handset

Akshay.A.Gorakshakar
Udyam2 co-op society ,
1st floor,block no.5,
Gokhale Road(s),
Dadar, Mumbai:28.
Date: 3/8/2010

To sonyericson G.M India,
SAP mobile Service centre
2,Chandan mansion, Gokahle road, opp.Portugues church, dadar(w)400028

Sir/Madam,
I Mr.Akshay.A.Gorakshakar is highly disappointed with your service provided to me.I have purchased a product of yours i.e Yari(U100i) mobile on 25/4/2010 and after using it for a month or so the piece was found to be defective.I submitted it to your certified service centre at Dadar(SAP Mobile service centre 2,Chandan mansion,Gokhale road,opp.Portugues church,dadar(W)400028)on 15/6/2010 and till 24/7/2010 date I have not received my mobile fully repaired even after waiting for a month or so.I therefore collected my mobile unrepaired on 24/7/2010 as your employed person told me that it will take a long time to repair my mobile due to shortage of needed parts.As a customer I am very much disappointed, and request u to take the necessary action,within 2 days otherwise I am free to go to the consumer court against the company.
I have called sony ericson office at Delhi on 31/7/2010 but by there reply also I am not satisfied.
I am requesting you to replace my piece or give me cash back in two days. In my jobsheet the problems mentioned are Symptom code:Navigation key/joystick doesn’t work,Turn off randomly,and remains off.And my work order number is SE310SAP12421.My contact no.s are [protected],[protected],24224210.I m kindly requesting u to give me my cash back or replacement of cell as I don`t expect any repairs or I am willing to go to consumer court.
Your regretful customer,
Akshay.A.Gorakshakar
To Consumer court

Hello,

I'am dissatisfied with sony service centre's in Bangalore, horrible response, no constant mind, , , , , , , ,

compare to sony ericson service cente.. nokia service centre is quit good. Tell to improve sony service centre in Bangalore.

sir,
i am buying new cell in sonyericson in guntur.i have problem in my handset play to the song after says (pay back failure) memorycard.i meet the cell centre he say software problem.pls send u r phone number in my mobile phone.my number is [protected].pls send u r phone number after i am coming to the guntur .
tankyou sir.



your customar,

g.srinivasarao.

MY SONY MODEL IS W350I, AND HIS FLAP IS DAMAGED NOW HE IS IN WARANTY

PLZ HELP ME MY ZYLO MOB NOT WORKING IT PURCHESE FROM IRALAND
IS IT POSSIBILE TO WORK IN INDIA? pLZ pLZ GIVE ME THE SOLUTION MY MOB NO[protected], [protected]@gmail.com

i had problem in my sony ericsson w705 with charging as in all the sony ericsson phones and my navigation key went wrong 3 days after my warranty period of 2 years expired...well that might just be a coincidence but only my navigation keys were damaged to say the main problem.then the laxmi nagar service centre doesnt look any good with its service and its delays ...i have seen that a lot....so i opted for the nehru place one...at first they took my phone asking a week time for repair...then when i got the phone after one week wat i hear is RWR when i asked wats dat...they proudly called return without repair...if that couldnt be repaired why did they took in the first place...are our phones for them to fool around...and since i got my phone back it get off as soon as i turn it on which didnt occur before i left it with them ...so i wanna check if my phone's other parts are intact....cann anybody help or suggest me what i can do for the check and if its their fault how can i go against them ......i am a very loyal supporter of sony ericsson though its got some charging point fault always...but the service doesnt look good

hello sir or madam,

plz help me, i m harjinder singh,i m unsatisfied wid ur service..my workorder no.SE[protected] & complaint no.SES[protected] & REF NO.93324752..I gave my cell to ur service centre and they told me u can receive ur mobile within 2 week but now it has completed 2 month and many times i called them inspite of, they r not giving me right reply..give me detail about my cell..otherwise, i will have to take an action..ur service is not gud.i faced same problem before 3 years.that time also u had done same thing.so pls i can not wait .give me reply as soon as possible...
my contact no. [protected]

Sony — Faulty Product Delivered

Hello, 

I had purchased the home theater (Model #: DAVPZ - 370CE 12, serial # : 
6125894, Invoice # : 00661Si) from Ishanya Mall-Sony authorized 
dealer(DASS electronics) on 16-Feb 09. I received the delivery of the 
product on 16-Feb and guys from distributor came to install it. Inspite of 
their lot of efforts, they were unable to connect the home theater with TV 
and Digital TV set up box. Those guys informed me that Sony's engineer 
would come and do all the set ups and I might have to buy HDMI or other 
cable for connectivity.
After ready the Manual I came to know that I need to contact Sony service 
center if DVD player display message like Push and power protector. So, I 
called the service center on 17-Feb(complaint # 3707544). Sony engineer 
visited my place and took the player on 17-Feb evening. 
Today when I called service center I came to know that two IC chips are 
need to be repaired/replaced. I would like to have my DVD replaced as per 
Sony policy of replacing the product if its faulty with in 7 days.
Please note that this DVD player was faulty on the same day of delivery, 
today is fourth day and still struggling for things to settle. 
Request you to replace and send my DVD player.

Thanks and regards, 
Shyam

The current OS is , battery drains very quickly, and no news for updates so far, sony ericsson is bloody hole

sony ericsson J105i — Lost mobile

With due respect it is intimated that my mobile Phone Model No. J 105i Sony Ericson, carrying the no. [protected]. IMIE No. [protected], has been found missing while in transit. This phone purchased 21.11.2009. Reoprt of missing cell phone has intimated to service provider also, for blocking the service on the same no.


It is reqested to kindly trace the my phone.

j105i — complaint of my cell phone

Dear Sir

I have purchased my Mobile Phone on 15.10.2010, Invoice Number LC/2009/10/3360, Sony Ericsson Model No-J-105i, from kamla nagar, Lotus Communications.

After 3 months its keypad had been broke. So I went to your service center the name of Care on Services Address, 153-D Kamla nagar delhi-7. But there is no any single person who registered my complaint. I am very upset to saw the behaviour of your employees. Is this a the way to handle a Customer. Today is 18-1-11 and till the day no any satisfactory reply from your service center. & yesterday 14 January 2011 I was talk to Service Center kamla nagar they said do not submitted your Cell Phone because key paid not available in our store.

I hope you can understand my problem sir, so its my heartiest request to you please take some seriously action against them n about this matter as early as possible. So I can use my Phone properly.

Thanks & Regards
Bhupinder Punj
Mob-[protected]

In my sony vaio laptop, there is small spot came on the LCD screen, the spot is not seen clearly when i am trying to see it from the front of the LCD, but when i shape my laptop screen vertically, then it is clearly visible by naked eyes, when i show this problem in service center, they said they have no authority to change the lcd till the spot is not captured by the camera, my laptop is in warranty period, so please short out my laptop problem as soon as possible.

Plus Sony ericsson phones are amazing when it comes to giving problems!
i am using my third walkman series phone and all three have brought me troubles!
i am fed up with this pathetic yet costly phone that i m using. This is my last sony phone as well!!

j105i — notworking

pURCHASED AS ABOVE DATED 28.02.2010 IS AUTOMATICALLY CLOSED FRIQUENTLY EVENTHOW BATTARY IS CHARGED FULL

hey sir...i M Using Sony Ericsson w595..I bought This mobile Dec'09...Now It Was Not Working ...I Have No Signal In My Home, At That Time I turn Off and again I try To On..But It DOes not On...Problem Is While On The Mobile Keypad Light Is On And At the Twice Of Second It Actomatically Off...Wat Iz The Problem In My Mobile..Plz DO Reply Me

dear sir..
I lost my sony ercisson w705. I have purchased from sony ericssion distributor from chennai . The IMEI no. of my handset is [protected]...i lost my phone in trichy ...can any one tell me how to find out the mobile???

Sony ericson w 580i mobile — theft / loss of mobile set

Dear sir, i am working as manager with reserve bank of india, mumbai. i had sony ericson w 580i mobile phone which got stolen / lost while boarding the local train in the morning at 9:00 am on 2nd July 2009. the IMEI number of my set is [protected]. my mobile number is [protected] (airtel). i want to get my mobile set blocked using the IMEI number. is it possible?

jskalra
manager
RBI
Ph.[protected]office)
[protected]Resi)

I had mobile phone sets purchased from Sony Ericsson. I Lost (theft) those two phones recently. Given the complaint at the police station and they just recived from me and no record for the complaint response from police. In this absence I am not able to myself trace the phone. When I contacted Sony Ericsson sales office and service centre, They simply say that it is not possible to locate the phone by IMEI no alone . THEN WHAT IS THE PURPOSE THEY CREATE UNIQUE IMEI number FOR EACH MOBILE SET? Is it not rediculous to Engineering community and Sony Erricsson company that manufactures such costly item and sold to customer?