Sony India Complaints & Reviews

Sony — defective laptop

I HAVE PURCHASE A SONY VAIO LAPTOP MODEL NO "VPCEA23EN" ON10TH OF JULY

THIS LAPTOP NOT WORKIG PROPERLY NOT EVEN A WEEK
TWO HARD DISK OF THIS LAPTOP IS CHANGED BY THE CENTER IN 2 WEEK BUT THE LAPTOP NOT WORKING PROPERLY STILL

Sony/Vaio Laptop — Defective Laptop

This is to bring to your kind attention the problems we've been facing since we bought Sony Vaio Notebook, model no. - VPCYA17GG on May 15th 2011 from Pitampura centre - Emart.

1) - The battery back up time suggested by Emart was 4.5 hrs but on full battery, it shows only 2.5 hrs. Even after changing the settings, it shows only 2.5 So, I want to clarify what is exactly the battery back up time?

2) - After using it for nearly a month or so, we noticed some scratches on the middle top of the keypad. We enquired this with Tilak Nagar centre - Challenger Computers and the manager there suggested that this seems to be a manufacturing defect. There have been prior complaints also for the same model and for one customer he even got the set changed but still scratches appeared again in the new one. If this is a manufacturing defect, how come these models are sold all across Delhi? I seek explanation for this from Sony.

3) - Few weeks before, one fine day, system stopped recognizing the Internet Data card. We kept trying, called customer care for Internet service provider, called Sony service centre for almost 4-5 days but no one could really recognize the actual problem. Then we decided to go to the nearest service centre in Tilak nagar.
I am not really sure if the technician there understood the real problem but decided to format the disk (usually this is the last and easiest resort for technical people).
We collected the system the next day. Though the system started recognizing the data card but it contained lot of other problems like - a) Windows updates will start anytime on their own and system will restart itself leaving us helpless in the middle of something important
b) The system is much slower after the format. c) Original MS office wasn't installed at the time of format. As a result, we're not able to use it.

We called Sony Service centre but unfortunately even they weren't of much help and suggested us to visit the nearest service centre again.

My concern is - Has Sony started manufacturing and supplying defective products in the Indian Market? If not, are retail centres good at fooling buyers and selling defective/refurbished products?

I seek justification for my problems above. It's been just 2.5 months and I've faced so many issues for a product for which I've paid my hard earned real money.

I want this product to be replaced with a brand new one (not the refurbished/defective one hopefully!). If my problems are not addressed asap, I'll not hesitate to go to media or consumer court. This is sheer harassment on the part of company/retail centre and I want justice.

Hope I've explained myself well. In case of any clarification, please contact me at my email address-mohit.[protected]@steria.co.uk or phone no. [protected]/5

you are true mohit, I agree with you, me to facing problem with in month, and i am trying hardly to contact with toll free no. but every time i am getting msg, all are representative busy at this moment..!!!
I want justice.!!! Please help me...[protected]

Sony Ericsson — Phone not working completely after receiving the handset from sony erricson service center.

I have submitted my sony erricson c510i mobile phone in sony erricson service centre Gatkopar, for the mic problem of the set ( work order number - SE310CS211678). I have received my mobile back after hell lots of follow ups, after almost 2 months. On the same day, after two hours, the mobile got switched off with out doing anything. Now it is not working at all, even after charging the set. I had paid the service and repair amount for the same. Please do the needful

MY WORK ORDER NO. SE311IRS10606
I had given my set for repair in Sony ericsson service centre KOLKATA-RIPON STREET. for some speaker problem. My phone was completely in good working condition, till then .
They said i will need to change some of its parts which will cost me Rs.6000, since it was out of warranty. I did not want to spend so much of cash. I got it back after a week, and realised tht it was DEAD ! It didnot even Switch On !!!
I was quite baffled. i gave it back to them stating my problem. They said it is a common problem and they will look into it.They gave me a manual reciept the second time. They said that would be sufficient.
I didnot get any NEWS from them after that for days together. I went and enquired in person but they kept saying that it will take another week each time. I asked for the managers no. Thay gave me the phone no. of a SUSHMITA BARAL. who is apparently the managing head of Sony Ericsson service in kolkata. She too said that she would look into the issue and didnot reply for weeks.
I called her again on 28th March 2011. She said that they are incapable of repairing it.
I told her that my phone was completely fine before i gave it to the service centre. She said " Costumers give us their phone at their own risk and anything can happen to their phone and we cannot help that.", In exactly these words.
I was stunned again. I told her tht why did you not tell me all this when i gave you the phone for the first time? She said that might be ' the service centre's Mistake' !!
I asked her to replace my phone or find a solution . She said she cannot replace it and suggested to go to Consumer Court.
Later on the same day when i went to retrieve my phone i asked her to give me an acknowledgement letter. she said she cannot write a letter. when i wrote a letter and asked her to sign, she refused.
Apart from that she also confiscated the reciet which said tht my phone was in dead condition after i recieved it from them. she refused to provide it when i asked for it.
Is this what we expect from SONY ERICSSON ???
NIDHI SAHA

i am vithu i am from kerala i have x10 mini i brought it from bangalore . my problem is MY mobile felL down and display was damaged as its a touch phone is useless. i gave it to service center in trivandrum there responce was that the mobile can't be repaired in kerala so it should be send to chennai and the charge they said was 2200 for repairaing TIME required was 2 week but after two week there responce was negative they said that the mobile cannot be repaired . what i have to do ????if sony ericsson cannot repair there own product??? should i throw it in waste box?give me a replay my no is [protected]

Sony Ericsson — hand set replacement

I bought a Sony Ericsson K810i cellphone dated 16.7.07
After a few months its headset started having some problems.As it was under the warranty period i gave it to the sony ericsson service centre at Tirupur-Tamilnadu, for service in key pad and got repaired. After few months again the same problem arises and i cannot dial any number from mobile. Now I approached the service centre at tirupur and coimbatore region, getting a feedback that the new key pad is not available and it will take 15-20 days for service. I forced for replacement and they rejected my request, the warranty period is expiring in another one month.

i have a complaint against your show room service in "salora international limited" chitoor road ernakulam. they are providing poor service to there costumers. i had visit there for the complaint of my "Head set". But they told me it will take 2 weeks time. but another said to me it will take only seven working days. and the previous sevice center named"salora international limited" told me to they need 2 photo copy of my bill. its too pathetic. my hand set purchase at 26/09/2008. from R.P.G cell U com. at m.g road ernakulam. this is very poor.. my contact no is.[protected]

Sony Ericsson Handset- W705 — Replacement

Dear Sir,

Dear Sir,





This is to inform you that I bought a Sony Ericcson W705 of Rs. 17,675/- ON 9th Aug’2009 from Alfa (Vile Parle, Mumbai) IMEI No. was [protected] on the date of purchase.

My Phone started giving trouble on 8th Nov’09, the problem being “No Network”. I submitted my phone at your service centre in Mobiletech, Tardeo, Mumbai on 10th Nov’09. My workorder No. was SE309MT211413. I was told to inquire after two-three days and when I inquired after three days I was told that the handset will have to be sent to Chennai. During this period the staff at Mobiletech did not even bother to inform me of the status, neither was I given a standby handset. I am a working woman and only thing I was doing during my office hours was keep calling service centre. Either the call was not picked-up or after great efforts if they picked-up, I never got a satisfactory answer.

I got my handset back on 21st Nov’09 (after 12 days wherein I had to do without a mobile). The problem was not solved as yet. I was told at your service centre that the motherboard has been changed and so was my IMEI No. which is changed to [protected]. As soon as I came to office I realized my handset was not charging. After charging for three hours also it was showing 0%. Once again, on 23rd Nov’09 (Workorder No. SE309MT211623), I went to your service centre and I was told that there is a problem in the battery, they replaced the connector and gave me back on 27th Nov’09 (Workorder No. SE309MT211689). When I came back home I could not charge it and so gave it back on the same day.

I have been informed that they will send the handset to the regional office, but till date I am not aware of the status as no one has tried to contact me.

I had bought this handset keeping in mind “SONY” the brand name. Not even in my wildest dreams had I thought Sony to give a problem. It was not only the handset but also lack of cooperation and lethargic delay by your service centre staff. I am totally disgusted with this kind of delay from “SONY” which holds its name for quality and service. But the kind of after sales service I got I would never ever recommend Sony to anyone. I had to rush around putting my job at stake as there was no communication from service centre staff. I was under the impression that Sony serves customer as God but I was absolutely under a wrong impression. If they take months to just mend a single handset, it raises a question on to their capability.

I am so fed up with running around after which also my problem is not solved, I am repenting buying this phone and I would like to have a replacement for this mobile or my money back.

Please help me as i want the replacement for the same.

Waiting for your reply.


Regards,

Vaishali Patel.
Mob: [protected]
tel:[protected]
Email: [protected]@sagarworld.com

Sony Ericsson — Handset Replacement

I purchased a Sony Ericsson handset from a local dealer in panjim on 22/7/2011 the very next day the handset started giving problem(display hung) so i went back to the dealer who formatted the handset and gave me saying it will work, but i continued to face the same problem,so i was told to go to the service center.
I took the handset to the service center on 24/8/2011 it was returned to me on 26/8/2011 with a remark saying H-H FPC replaced,S/W upgrade handset working fine. It worked for a day and went Blank,
So i took the handset to the dealer asking for a replacement who said he will ask the the company to do the needful and gave the handset to the service center on 30/8/2011 which was given back on the 07/9/2011 to the dealer which was given to me on 15/9/2011. It worked for a day or two and display hung i
I again took the handset to the service center asking for a replacement since its handset has hardly worked for 10/15 days they says that it cannot be replaced as they have already replaced some parts.
Kindly do the Needful
Thanks & Regards
PETER FERNANDES

Till date I have not received my handset

I bought a C510 Sony erricoson phone through Relaince digital RD.12 banjara hills Hyderabad on 23 rd Nov..Phone started hanging from day1 and it hanged continuosly then i went to shop after 5 days and showed them phone in hanging mode first they told me its a memory card problem and later they told me its a software problem somehow they wanted to get rid of me instead of accepting the fault in phone and giving me replacement they told me to go to service centre and ask then to repair the phone because reliance only sell phone and after that they have no responsiblity.Its very peculiar situtaion for customer who buys sony products from these shops and are get mistreated.I

Sony Ericsson C510 — phone fault

my sony ericson cell c510 has a keypad problem.

by service station i was informed that there is problem with the ic of my mobile.

is it repairable?? is there any other effects of it if i get it repaired?/

i aint getting proper reply from the service station.

what am i suppose to do now??

Dear All

Can any one reply to this mail, I am also speaking to one Ms.Preeti at customer care for almost one week regardig by replacement only thing she could say is that there will not be any replacement for the phone and need to collect from the service centere, Today when I asked to give to her supervisor she said she is transfering the line and was kept on wait for 40 minutes. Pls refer my complaint below and confirm on the replacement I am not ready to use this phone any more and want a replacment only. If this is not possible pls relpy me on the mail. So that, will see that this can be sorted out legally.

This is the worst customer care service provided by sony and will asure you that only you guys in the worst in the maket for the service not even ready to reply to the mail if you cant reply to mails then y have u put the mail id every where on web and on the service centers.

Awaitng a positive reply, might me this mail be a small thing to you but thing of the impact it has on you.

______________________________________________

Vipin

Team Leader – Consumer Banking Operations GSSC

India – Financial Services & Fulfillment

Scope International Pvt. Ltd.

(A wholly owned subsidiary of Standard Chartered Bank, UK)



Phone:
+[protected]

Mobile :
[protected]


Email:
vipin.[protected]@sc.com

Address:
Senar Riviera, 3rd Floor, 70, Spurtank Road, Chennai 600031

Website:
http://www.standardchartered.com


______________________________________________

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[protected][protected][protected][protected]

From: Das, Vipin
Sent: Tuesday, August 31, 2010 1:40 PM
To: 'questions.[protected]@support.sonyericsson.com'
Subject: FW: Sony Ericsson Contact Center, Ticket:[protected]reminder[protected]new ticket no[protected]
Importance: High







Dear Concern

Pls reply…this is penidng for a long time.

______________________________________________

Vipin

Team Leader – Consumer Banking Operations GSSC

India – Financial Services & Fulfillment

Scope International Pvt. Ltd.

(A wholly owned subsidiary of Standard Chartered Bank, UK)



Phone:
+[protected]

Fonenet:
69343

Email:
vipin.[protected]@sc.com

Address:
Senar Riviera, 3rd Floor, 70, Spurtank Road, Chennai 600031

Website:
http://www.standardchartered.com


______________________________________________

Go Green


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[protected][protected][protected][protected]

From: Das, Vipin
Sent: Friday, August 27, 2010 4:26 PM
To: 'questions.[protected]@support.sonyericsson.com'
Subject: FW: Sony Ericsson Contact Center, Ticket:[protected]reminder[protected]new ticket no[protected]







Dear Concern

I have again submitted my hand set today and have attached the job sheet as per you requirement when I last had a call with the tele calling officer. Today I have called up at the CCU no and have raised a complaint with all the details you can find the new complaint no in the subject. Request you to pls have a look at the same and have my hand set replaced.

Hoping to hear a positve reply from you as this is the fourth time I have submitted the handset. I am no longer ready to use the same mobile.

______________________________________________

Vipin

Team Leader – Consumer Banking Operations GSSC

India – Financial Services & Fulfillment

Scope International Pvt. Ltd.

(A wholly owned subsidiary of Standard Chartered Bank, UK)



Phone:
+[protected]

Fonenet:
69343

Email:
vipin.[protected]@sc.com

Address:
Senar Riviera, 3rd Floor, 70, Spurtank Road, Chennai 600031

Website:
http://www.standardchartered.com


______________________________________________

Go Green


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[protected][protected][protected][protected]

From: Das, Vipin
Sent: Thursday, June 10, 2010 8:36 PM
To: 'questions.[protected]@support.sonyericsson.com'
Subject: FW: Sony Ericsson Contact Center, Ticket:[protected]reminder 1







Dear Deepa,

Can u pls reply on this to avoid any further escalations.





_____________________________________________


Thanks & Regards


Vipin Das. D


Team Leader – Customer Service


Central Loan Processing Unit




Standard Chartered, Scope International Pvt. Ltd (A wholly owned subsidiary of Standard Chartered Bank, UK)


Phone :
+[protected]


V N :
69307


Email :
Vipin.[protected]@sc.com


Address :
No. 70, Senar Riviera, 3rd Floor,Spurtank Road, Chennai 600031


Website:
http://www.standardchartered.com


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[protected][protected][protected][protected]

From: Das, Vipin
Sent: Saturday, June 05, 2010 6:50 PM
To: 'questions.[protected]@support.sonyericsson.com'
Subject: FW: Sony Ericsson Contact Center, Ticket: 87014143







Dear Deepa Dhoundiyal ,

Pls refer the mail below we have attached the docs as per requirement , still now I havent got any reply form your end. I am holding the phone without any use. Request you pls reply on this on priority.

You can reach me at [protected] .



_____________________________________________


Thanks & Regards


Vipin Das. D


Team Leader – Customer Service


Central Loan Processing Unit




Standard Chartered, Scope International Pvt. Ltd (A wholly owned subsidiary of Standard Chartered Bank, UK)


Phone :
+[protected]


V N :
69307


Email :
Vipin.[protected]@sc.com


Address :
No. 70, Senar Riviera, 3rd Floor,Spurtank Road, Chennai 600031


Website:
http://www.standardchartered.com


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[protected][protected][protected][protected]

From: Das, Vipin
Sent: Friday, April 16, 2010 9:16 PM
To: 'questions.[protected]@support.sonyericsson.com'
Subject: RE: Sony Ericsson Contact Center, Ticket: 87014143



Dear Deepa Dhoundiyal

Pl find the job sheet attached it has the ime no and also the address of the service centre. The second time they didn’t give me the serivice sheet. I no longer want to continue with this phone anymore I need a replacement certificate . Even the panel got damaed when given at servie centere. Looking for a reply on priorrity.





_____________________________________________


Thanks & Regards


Vipin Das. D


Team Leader – Customer Service


Central Loan Processing Unit




Standard Chartered, Scope International Pvt. Ltd (A wholly owned subsidiary of Standard Chartered Bank, UK)


Phone :
+[protected]


V N :
69343


Email :
Vipin.[protected]@sc.com


Address :
No. 70, Senar Riviera, 3rd Floor,Spurtank Road, Chennai 600031


Website:
http://www.standardchartered.com


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[protected][protected][protected][protected]

From: Vineesh D [mailto:[protected]@yahoo.com]
Sent: Thursday, April 15, 2010 8:02 PM
To: Das, Vipin
Subject: Fw: Sony Ericsson Contact Center, Ticket: 87014143





with love

vineesh

--- On Tue, 4/6/10, questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com> wrote:


From: questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com>
Subject: Sony Ericsson Contact Center, Ticket: 87014143
To: [protected]@yahoo.com
Date: Tuesday, April 6, 2010, 8:24 AM




MyPhone Fun & Downloads Update Service

Dear Vineesh,

Thank you for contacting Sony Ericsson Contact Center.



With reference to your mail we understand that you are facing problem with your handset as problem still persists even after repair. We understand your problem and disappointments you have came across and sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We request you to submit your handset at the service center and provide us the details, so that we can assist you in a better way.



1. Name and address of the service center

2. Job sheet/IMEI Number

Best Regards,
Deepa Dhoundiyal
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL

Disclaimer

Please Note: Sony Ericsson will upgrade your phone to the latest software version available for your phone at the time of repair. When doing so, some or all of your personal content (such as, but not limited to, contacts, music, games and images) may be deleted from your phone. Ensure to make back-up copies* of your personal content regularly.

*Note: Some DRM (Digital Rights Management)-protected material cannot be backed up. DRM is used to limit the distribution of digital media, i.e. audio, pictures, music tones and video clips, and entertainment features such as games, Java applications, etc. After the update is complete your additional rights will be lost. To be able to use a DRM-protected file, please contact the content provider to get the additional rights.





Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.






[protected][protected][protected][protected]










[protected][protected][protected][protected]

[protected]@yahoo.com, 02/Apr/2010 12:05:39 EST


From: , [protected]@yahoo.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: Naiteâ„¢
Opinion: Hi, i am vineesh from chennai, india. i bought sony ericsson naite on 1st of jan and the problem with my mobile started on 3r of jan. so i went to service centre at anna nagar and they said its some software problem and rectified it. but, again problem started on the last week of jan itself. so again i went to sevice centre at anna nagar and they said the same as problem with software and rectified it. but again the problem occured on feb last week and this time i went to mount road service centre and again they said the same as software problem and some problem with memory card and no virus is infected with the memory card or phone. they to rectified the problem temporarly and said that no probl;em occurs again with my mobile. but after 1 week the problem got worst than earlier it happened. Now only five options in the menu can be used. so i kindly request sony to rectify my problem forever as i want a replacement of my mobile or cash back. As i am totally dissatisfied with this mobile. And i need feed back as earlier as i can.
Country: India
First Name: vineesh
Last Name:
Phone Number: [protected]
City / Region: chennai
Agree Legal Terms: No.
Sign up for enews: No.


[protected][protected][protected][protected]


This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:87014143,2]

i agree to this. because im owning K810i it had a software problem, phone not getting power on, i gave to service centre, they told it will get only after 20days, i gave my phone on 1/11/2010, but till i dont get my phone. its not ready also.

Sony Ericsson mobile R300 — problem in mobile

I had brought a mobile R300 from sun teleservices lajpat nagar-2 in 1st jan 2010 and i m facing a number of problems in that mobile from purchasing date like as phone speaker problem, automatic off and can't power on, etc. and i have also visited 3 times of sony ericsson service center and also retailers but anyone could't solve my mobile problem and rigtnow i am also facing the same problem and i am very depressed to his pathetic services and casual behaviour of service center executive and i have also maile to his customer care
(Sir / Madam,


This is to inform you that I have purchased a Sony Ericsson model – R 300, Invoice No-6093, IMEI No - [protected], on[protected] from M/s sun Teleservices, K-18, Lajpat nagar, Part-II, New Delhi-110024. From the date of purchasing I am facing a problem, and I have visited in your service center 3 times but your executives were not able to resolve my problem. First time when I sent my handset in your service center they have changed my speakers, but problem not resolved, 2nd time when I sent my mobile in your service center they re-install my software but problem still persist. But actual problem in mobile is it will switch off automatically & I not able to restart my phone. For this problem I have sent my mobile in your service center for 2 times but your executive were not able to diagnose as well as resolved this problem. And I am very fed up with your services, from the ist day I am facing this problem sony ericsson services are very pathetic. In future I will not purchase your handset that I was my first and last mistake. Casual attitude of your executive in service center (lajpat Nagar). I am waiting for your reply otherwise I will take action.





Reply me as soon as possible.





Regards

Aniket

[protected])

i also unsatisfied with this company's cell phone.





Praveen kumar
[protected]
e-mail add- [protected]@gmail.com

Sony — Mobile Hanging

to questions.[protected]@support.sonyericsson.com
date Mar 23, 2010 7:02 PM
subject Re: F305 IMEI -- [protected]
mailed-by gmail.com

I had not received my hand set from the Service centre. When ever i call there are asking few more days to return my mobile. I am not at all satisfied with the service and reply from that centre.

- Hide quoted text -


On 3/22/10, Grandhi Durga Venkatesh <[protected]@gmail.com> wrote:
This is my Work Order Number:SE310SI110469


On Tue, Mar 9, 2010 at 8:12 PM, Grandhi Durga Venkatesh <[protected]@gmail.com> wrote:

Sir,
This is with deep regret that i am mailing. I have purchased sony ericsson mobile on 03.02.10 from BIG C (Dealer). The mobile was struck and turned into white screen on the following day. I have visited the sony ericsson Service centre Siri Communication, # 6-2-940/1/ TO 13, IInd floor, Khairatabad, Hyderabad on 05.02.10. They said that the problem will be resolved on the same day. I went at 05:00 PM on the same day. They said the problem was not resolved. So again i went on 06.02.10. Then again they said that the problem was not resolved and PCB of the hand set need to be changed. And they said to come after 3 days. The same was postponed week by week.
Again i visited the centre on 22.02.10. They said they have cahnged the PCB but still the problen was not resolved. There was large argument on this day with the people of Service centre. On this day PCB was chnged and that too was not working...(Further, they were asking me that why still the problem was not resolved).

Service Centre People said that there will be definitely manufacturing defects and all other companies (Nokia, Samsung etc...) have faced some defects with in their models..I am not satisfied with that answer. They even furher said that there were near about 1,000 F305's with same problem and mine was one of that.

Then again i visited the service centre today 09.03.09 (33rd day). But to my anxiety i heared that the handset was sent to RCI. they informed that there will be replacement of the hand set. So, i am fed up with their service. The people asked one more week to replace my hand set. They will get confirmation of th same with in a day or two.



Regards...
G D Venkatesh

Sony Ericsson — Inconvenient Service

I deposited my Sony Ericsson x1 handest for replacement of its some body part (back pannel) at authorised sony ericsson service centre adressed RT outsourcing services limited SCO-23 Sector 18-D Chandigarh on 2/12/2009.They Said me to collect my hand set on 4/12/2009.but they didnt gave my hand set as it was not repaired,i kept calling them and sony ericsson customer support at New Delhi on number[protected] under complaint id 86044560,they too kept on delaying the deliver of my hand set,on 4/01/2010 a call from person named Vikram called me and said me that the mother board of my hand set got damaged from them,he asked me to give me some more time and requested me not to call customer support at delhi,on 9/01/2010 i called him he said that my hand set is ready to be delivered.so on 11/01/2010 i went to service centre at 11:00 am,but my hand set was not repaired with the problem which i mentioned,though they have repaired the problem of mother board which they created,then they asked me to wait till 1:30 pm to get my problem to solved,at this time i informed to customer support too,they too asked me to wait,at 2:30 pm i went agin to service centre,they replaced the back pannel of my hand set but with some other damages to my hand set,i asked them to repaire the damages,but due to unavailability of damaged parts they have asked me to wait till 30/01/2010.i have a written note form their side that they will replace the parts on the mentioned date.now hand set is with me and they have costed me Rs 2180 for the part they have replaced(back pannel) which i asked them to replace,
can u tell that can i get any tye of comensation on it,like time comensation etc,the charges incured in going to there service centre and the call charges etc etc

Sony Ericsson Yari (U100i) — Faulty handset

Akshay.A.Gorakshakar
Udyam2 co-op society ,
1st floor,block no.5,
Gokhale Road(s),
Dadar, Mumbai:28.
Date: 3/8/2010

To sonyericson G.M India,
SAP mobile Service centre
2,Chandan mansion, Gokahle road, opp.Portugues church, dadar(w)400028

Sir/Madam,
I Mr.Akshay.A.Gorakshakar is highly disappointed with your service provided to me.I have purchased a product of yours i.e Yari(U100i) mobile on 25/4/2010 and after using it for a month or so the piece was found to be defective.I submitted it to your certified service centre at Dadar(SAP Mobile service centre 2,Chandan mansion,Gokhale road,opp.Portugues church,dadar(W)400028)on 15/6/2010 and till 24/7/2010 date I have not received my mobile fully repaired even after waiting for a month or so.I therefore collected my mobile unrepaired on 24/7/2010 as your employed person told me that it will take a long time to repair my mobile due to shortage of needed parts.As a customer I am very much disappointed, and request u to take the necessary action,within 2 days otherwise I am free to go to the consumer court against the company.
I have called sony ericson office at Delhi on 31/7/2010 but by there reply also I am not satisfied.
I am requesting you to replace my piece or give me cash back in two days. In my jobsheet the problems mentioned are Symptom code:Navigation key/joystick doesn’t work,Turn off randomly,and remains off.And my work order number is SE310SAP12421.My contact no.s are [protected],[protected],24224210.I m kindly requesting u to give me my cash back or replacement of cell as I don`t expect any repairs or I am willing to go to consumer court.
Your regretful customer,
Akshay.A.Gorakshakar
To Consumer court

Hello,

I'am dissatisfied with sony service centre's in Bangalore, horrible response, no constant mind, , , , , , , ,

compare to sony ericson service cente.. nokia service centre is quit good. Tell to improve sony service centre in Bangalore.

sir,
i am buying new cell in sonyericson in guntur.i have problem in my handset play to the song after says (pay back failure) memorycard.i meet the cell centre he say software problem.pls send u r phone number in my mobile phone.my number is [protected].pls send u r phone number after i am coming to the guntur .
tankyou sir.



your customar,

g.srinivasarao.

MY SONY MODEL IS W350I, AND HIS FLAP IS DAMAGED NOW HE IS IN WARANTY

PLZ HELP ME MY ZYLO MOB NOT WORKING IT PURCHESE FROM IRALAND
IS IT POSSIBILE TO WORK IN INDIA? pLZ pLZ GIVE ME THE SOLUTION MY MOB NO[protected], [protected]@gmail.com

i had problem in my sony ericsson w705 with charging as in all the sony ericsson phones and my navigation key went wrong 3 days after my warranty period of 2 years expired...well that might just be a coincidence but only my navigation keys were damaged to say the main problem.then the laxmi nagar service centre doesnt look any good with its service and its delays ...i have seen that a lot....so i opted for the nehru place one...at first they took my phone asking a week time for repair...then when i got the phone after one week wat i hear is RWR when i asked wats dat...they proudly called return without repair...if that couldnt be repaired why did they took in the first place...are our phones for them to fool around...and since i got my phone back it get off as soon as i turn it on which didnt occur before i left it with them ...so i wanna check if my phone's other parts are intact....cann anybody help or suggest me what i can do for the check and if its their fault how can i go against them ......i am a very loyal supporter of sony ericsson though its got some charging point fault always...but the service doesnt look good

hello sir or madam,

plz help me, i m harjinder singh,i m unsatisfied wid ur service..my workorder no.SE[protected] & complaint no.SES[protected] & REF NO.93324752..I gave my cell to ur service centre and they told me u can receive ur mobile within 2 week but now it has completed 2 month and many times i called them inspite of, they r not giving me right reply..give me detail about my cell..otherwise, i will have to take an action..ur service is not gud.i faced same problem before 3 years.that time also u had done same thing.so pls i can not wait .give me reply as soon as possible...
my contact no. [protected]

Sony — Faulty Product Delivered

Hello, 

I had purchased the home theater (Model #: DAVPZ - 370CE 12, serial # : 
6125894, Invoice # : 00661Si) from Ishanya Mall-Sony authorized 
dealer(DASS electronics) on 16-Feb 09. I received the delivery of the 
product on 16-Feb and guys from distributor came to install it. Inspite of 
their lot of efforts, they were unable to connect the home theater with TV 
and Digital TV set up box. Those guys informed me that Sony's engineer 
would come and do all the set ups and I might have to buy HDMI or other 
cable for connectivity.
After ready the Manual I came to know that I need to contact Sony service 
center if DVD player display message like Push and power protector. So, I 
called the service center on 17-Feb(complaint # 3707544). Sony engineer 
visited my place and took the player on 17-Feb evening. 
Today when I called service center I came to know that two IC chips are 
need to be repaired/replaced. I would like to have my DVD replaced as per 
Sony policy of replacing the product if its faulty with in 7 days.
Please note that this DVD player was faulty on the same day of delivery, 
today is fourth day and still struggling for things to settle. 
Request you to replace and send my DVD player.

Thanks and regards, 
Shyam

The current OS is , battery drains very quickly, and no news for updates so far, sony ericsson is bloody hole

sony ericsson J105i — Lost mobile

With due respect it is intimated that my mobile Phone Model No. J 105i Sony Ericson, carrying the no. [protected]. IMIE No. [protected], has been found missing while in transit. This phone purchased 21.11.2009. Reoprt of missing cell phone has intimated to service provider also, for blocking the service on the same no.


It is reqested to kindly trace the my phone.

j105i — complaint of my cell phone

Dear Sir

I have purchased my Mobile Phone on 15.10.2010, Invoice Number LC/2009/10/3360, Sony Ericsson Model No-J-105i, from kamla nagar, Lotus Communications.

After 3 months its keypad had been broke. So I went to your service center the name of Care on Services Address, 153-D Kamla nagar delhi-7. But there is no any single person who registered my complaint. I am very upset to saw the behaviour of your employees. Is this a the way to handle a Customer. Today is 18-1-11 and till the day no any satisfactory reply from your service center. & yesterday 14 January 2011 I was talk to Service Center kamla nagar they said do not submitted your Cell Phone because key paid not available in our store.

I hope you can understand my problem sir, so its my heartiest request to you please take some seriously action against them n about this matter as early as possible. So I can use my Phone properly.

Thanks & Regards
Bhupinder Punj
Mob-[protected]

In my sony vaio laptop, there is small spot came on the LCD screen, the spot is not seen clearly when i am trying to see it from the front of the LCD, but when i shape my laptop screen vertically, then it is clearly visible by naked eyes, when i show this problem in service center, they said they have no authority to change the lcd till the spot is not captured by the camera, my laptop is in warranty period, so please short out my laptop problem as soon as possible.