Sony India Complaints & Reviews

Virender Singh
Kharadi
Pune

my Sony TV suddenly stopped working on 26th December 2009.which i got repaired.but to make it happen i had to make several phone calls.the Tv eventually got fixed and i was told that there was a problem of transistor.after that i used the tv only for 3 days n i left for out of town for 6 months. after 6 months in June i came back home(i stay alone in my house). i came started the Tv n the Tv was again not getting on the same way it was 6 months back.
Again had to call up the service centre and had to make several calls for them to send some technician to come n pick up the TV. 27th June the TV was taken.then for nearly 3 weeks they kept telling me that TV is still not done,as everytime its about to be done,there was a new problem.so we are still figuring it out.and by tomorrow "WE WILL GIVE YOU A CALL". but there call used to never come.everytime i kept calling n nobody knew the correct picture. i also told them that because i stay alone in my house whatever time they will give me for sending the TV back,i'l stay in house so that there trip shouldn't go waste. so "Margarette" used to give me a particular time n i used to wait at home thinking the TV is going to come.it never came. Finally when i started screaming n shouting.they sent my TV. it was working fine n again now in september same problem.
So once i again i called up on Monday asking them to send a technician."Margarette" says he will come tomorrow. She also tells me that she will give me a call for confirmation at 3.i never got a call.i called back the next day saying that i again kept waiting at home,u should have atleast the decency of calling me n telling me that plz dont wait the technician cant come.but no.nothing...till thursday i got no call. then on thursday "Venkatesh" the technician calls up to tell me hello sir i couldn't come for so many days,but i have called u just now to say that i cant come today also.i will come tomorrow...
that is it.i got really frustrated.i'l make sure that neither me nor anybody who is in touch with should ever depend on such people who value their customer's time.i will also make sure i never buy any sony product again.thought i was thinking of buying a 45" LED...i will surely go to the company that gives better service than it promises....
VERY VERY DISAPPOINTED

I gave my sony ericsson mobile for repair some 25 days back and still i am getting the same reply which i was getting 15 days back. "the mobile has been sent to chennai and they are waiting for the IC".I dont really think this wait is ever going to end until i bring it to the notice of authorities.
My mobile was bought in september and it was launched just last year.It is still under warranty .I want to know if they cant find IC for just an year old mobile then what is the point of giving warranty cover at all.The model is still in the market.Its not like they have stopped making that model so they cant find the parts.
I just hope i get my mobile fixed as early as possible

Dear Sir,

I want to see and then probably project the real picture of this Electronics Giant to the prospective victims.
I have a 32 inch Sony Bravia Series S LCD Tv purchased in October 2009. Even though I was getting a Samsung 32 inch 1080p at the same price I still opted for Sony due to its Brand name.
For the last few days I was having a problem with the HDMI display. The display was going on and off on a HDMI dvd player.The DVD player ran fine on HDMI in my neighbour's LCD TV.I lodged a complaint on 8th September 2010 and was given docket no ' 5925632 ' .I was promised a service within 48 hours. Anyways later I talked with guys and since they were not ready to work on Sunday , so I took an appointment on Tuesday ( 14th September 2010 ). I took a leave from my Office on that day , waited for the entire day to get a call or message and to my utter dismay nobody turned up. I even called to make sure that my job will be done but they simply made a fool out of me .This is a blatant breach of appointment . What hurt me most was nobody even bothered to call or give message that the engineers are not available.
Nobody deserves to be insulted in such manner by such a boasting company name SONY. You buy something for 40000/- and this is the behaviour you get.
Now later that night I recieved a SMS in my mobile which was funnier coming from 'TD-Sony Ind' saying that if my problem is unresolved then please call '[protected]' . To my surprise that number rang the whole day long but no body picked up.Anyways I again called up the toll-free support and this time again they promised me to send someone on 15th September ,2010 . But alas nobody again this time . Again a breach of appointment .This is the real picture of the support department of such company.
Now that I did not even have chance to interact with them or even see whether actually my problem will be solved or they will just use some escuse for ignoring services
So a company which do not value a customers time and appointment has no right to stay in Business playing with innocent customer's hard earned money and most importantly trust.

Regards

S.Biswas
Kolkata

I purchased your company made handset(Model Naite J105i) from M/s Mona Traders, Gokulpeth, Nagpur on 25th December,2009 for an amount of Rs.7300/-. The handset was nicely working for first 4-5 months after purchase i.e. up to June2010 but after this period onward I am facing various complaints due to technical faults in it. The complaints I have to tackle during these days & those were corrected at the authorized company service centre - RT Outsourcing Services Ltd, Shop no.14 & 15, 2nd floor, Sanskrutik Sankul, Zansi Rani Square, Sitabldi, Nagpur-440013, are enlisted below:
1. Loose connections : corrected by changing mother board
2. Language disappeared & data was seen in the form of codes
3. Games get deleted automatically
4. Not started(No switch on) i.e. dead
5. Got switch off in working condition(again dead)
6. Data gets deleted automatically sometimes if SIM card changed
The problems were solved/corrected at companies authorized service centre free of charge as this is a warranty period, but after completion of warranty period what would be the fate of my handset? I am doubtful about proper functioning of this handset in future and it may be more troublesome, hence, it is better to change handset.

I want to complain about the Sony Ericsson service center located at Jammu, Jammu & Kashmir, India.

I gave them my new mobile U100i Yari which was having some colour problem with the front camera and a volume key was also not functioning well (at 7 sept 2010).
My workorder no. was SE[protected] and it was in its warranty period. They say that it would be returned in 7 to 10 days.

But after 7 days, when i went there to see the status of my mobile repair, they said that it would take 10 or more days for it to repair. Due to which i took it back from them.

Sir, i run my business with the help of my Sony Ericsson phone, and contacts in it. So it was not possible for me to leave my mobile for one month.

And shockingly they also told me to repair my phone from next time at New Delhi (which is 600 KM far from my place) and abused me. These people don't know how to talk and use abusive languages to the customers.
They also provide a good feedback themselves to Sony Ericsson team at http://sein.servicetrack.in/ which is actually for the customers like us.

I request you to please respond to my mail, as i am still using an unrepaired phone which is in warranty too.
Thank You.
Gourav Jamwal (gourav.[protected]@gmail.com)

sir/mam, i purchased a vaio which is under extended warranty period , i face so much of problems in this laptop . i take this laptop more then 10 times to service centre which is in ghaziabad . and every time they repair my laptop and after some time the same or new problem arise . i have almost all the job sheets issued by service centre . last time their even misbehaved with me.
they take so much of time to repair my system , like 1-2 weeks.
and when i say them taht i will file a case on you and your company for this kind of behaviour , they says do whatever want we will handle it.
i hope that you will help me.
i have all my bills and job sheets.
and this is my second time i am filing a case against them
by:-
vipul bansal (customer name)
[protected]@yahoo.com(e-mail id)
phone number:-[protected]
address :- d-168 , sector - 23 , sanjay nagar , gjaziabad

I Shailendra N. Samargikar residing "Heritage",335-A]Shivaji Road, Miraj 416410 Dist- Sangli Maharashtra State. I have purchased Sony Ericssons mobile handset model Name U100i from Satyam Shopee, Sangli as on 10/4/2010. My handset have Navigation Key's and hang proble so i laungh a complaint at Sangli vide Workorder No. SE310SS110643 as on 14/8/2010. Untill my handset was not repaired from company. Please do neeful. My Email address is - [protected]@gmail.com, Mobile No.[protected]

I have a serious complain against the sony ericsson service center people sitting at the Rohini Sector 3 area.

of the 7 months it had been of me buying my new Vivaz handset, it had a broken screen for 4 months for which the service center guys are totally hapless in helping out. they are neither escalating the issue nor they are helping out in any way.
They are big time ,frustrated and rude guys who i think got the customer handling jobs either by mistake or by throwing money at the owner.

i am utterly disappointed.

I had given my Sony Ericsson handset W890i for repair to the Sony Ericsson authorized service center in Sec-18. Initially it had the problem that the charging point and the handsfree point(common in Sony phones) was working intermittently. The service center registered my case and gave me a job sheet (Work order no. SE[protected]). I got my cell back after 2 days on July 14th. I did not have my handsfree at that time to test, but the phone was charging fine.
Immediately after 2 days, it started giving further problems where the headset sign was showing even without the headset being connected to the phone. This meant that even if I had to attend to a call, I would have to do it through the handsfree, otherwise it would not work.
I went to Sony Service center again and this time they said that they would have to send it to their head office in New Delhi and gave me another job sheet (Work order no. SE[protected]). After almost a month of follow up, these people called me up and said that your set is not repairable because it has been returned from our head office. I rang Sony Ericsson Customer care and they said if you let us talk to Service Center, we would ask them to repair it. I reached their Service Center and called up Customer care. The gentlemen from Customer care tried to help but the Service Center people were too adamant. Finally, when I checked my phone while taking it from Service Center, I found out that it had a message stating "Insert Correct SIM". I tried it with multiple SIM cards and it did not work. I showed this problem to the Service Center people. They took my phone back with the same work order no. (SE[protected]). Those people kept my phone for 2 more days and finally called me up and asked whether I have purchased this phone from outside India? I told them that this phone was purchased from authorized Sony Ericsson center in Gurgaon (DT City Center). To which those people added that whoever I have purchased this phone from, has purchased it from out of India and now it has got country lock and thus is not repairable. The lady further added that this can only be done from the “grey market”, so there is nothing much that they can do and asked me to collect my cell phone.

The biggest damage is that I gave my Sony phone in at least a working condition to Sony Ericsson authorized service center and now it is completely unusable. I had purchased this phone for around Rs. 15000.

Hi......
this is Rahul Bharat Shinde.
I had taken sony vio Laptop (Model number VPCEA23EN) at RS. 43000 on 14/8/2010 after six days later loptop got problem means when i was just watching movie after 3 & half hours it went in dead condition means i didn't got any reply from laptop not even start so i shown it to customer care which is held on vashi in new mumbai that time they said "his symos battory is discharged" they richarged it & give it back after three days later from submitting means on 22/8/2010.
After repairing same problem has got again on 27/8/2010 so I shown it again to custmer care they said "We will replaced the syomos battory means MotherBoard Part" from 28/8/2010 till now my laptop is in customer care at vashi.
So you tell me what i do the problem has come from company not from me still i am roaming here & there. company has given me faulty pease now you tell me what i do? you must should have to give me a replacement becouse the problem of the laptop should be come again. I realy want replacement please do something. Because this is to expensive laptop so i can't take the risk it at any more i want perfect & clear laptop please take the action quick. Concern me as soon as you possible.


My phone Number is [protected] or 27463371

i m really a fool that i purchased the sony vaio because i thought it is the best but um afraid i was wrong from 1 month and 12 days u have ordered a new battery coz that battery i dun knw become dead in only 1 month....i want to make one thing clear to the ceo that i will definitely sue you coz u ppl have lost your credibility,,,,i cant wait this much ,.... i had to move outta country but coz of this i had to stay... i m in loss...if you cant deliver wat you say then y u ppl make the big promises,,,and its better you change your punch line of your brand....

Hi,

My name is Sai from Mysore ( Karnataka)
I wanted to buy a sony erriccson product MH710, it is a handsfree headset with Mike.
I approached so many sony delears in Bangalore and mysore, none of them has information about it.
I tried calling up the sony erricsson toll free # 39011111 number of time but none of the helpdesk/Customer care executives repsonded to me.
I Lost my patience for the last two months.
My question is "When sony showrooms doesnt have the MH710 product why it is been displayed in Website"
They have wasted my time and money.
I own a Sony PSP/Sony DSC-H7 cam and W810i mobile, but the above mentioned situation has made me to never buy any sony product.
I work on Audio/video formats Testing, i never ever suggest to buy sony product.
Though the products are good sony in india is Worst in terms of Customer relationships.
With lot of frustration i have decided to complain on this issue.
Please do the needful to me.

Thank you,
Sai

sai.[protected]@hotmail.com
+91 [protected]

Hi,

This is to inform you that I had purchased a Sony Bravia LCD V-Series 32 inch television. The serial number is (KLV32V300A) SONY LCD 32"(B25),CHASIS NO 6212402

This LCD TV was purchased from Vijay Sales outlet at Prabhadevi, Mumbai via invoice no 39920 dated November 9, 2007.

At the time of purchasing this TV, I had an option to buy a cheaper Samsung 32inch TV with the same technical specifications.
However, since I have always patronized Sony products, I agreed to pay the extra premium to purchase this TV.

The TV stopped working last month and when I contacted the authorized Sony service center, they said the LCD front panel and the mother board have failed which would result in an additional charge of Rs. 13,100. This charge is unforeseen and unacceptable. I expect Sony to provide a rebate on this price and replace the spare parts of this television at no excess price. There has been no physical damage to the television. On opening the TV’s plastic case, most of the components were found to be made in China.

I hope this mail brings things to light on your quality standard which seems to have depleted drastically from the level which an average Indian has of SONY.

I have purchased “Sony Ericsson W395 Black”, IMEI No.[protected], from “Shiv Pooja Electronics”, Ghod Dod Road, Surat. Dated.15/10/2009, with Invoice No.763.

After approx. two months from purchasing, we have doubt about the clarity and resolution of camera. We have contacted the “Authorised” service centre, i.e. S.P.Connecting, situated at the same location of “Shiv Pooja Electronics”, about the same, but we didn’t get any solution. For the same complaint, Workorder has not been created.

On 06th Aug, 2010, we have reported problem of “non-operation of Bluetooth”, “hanging of Mobile” as well as “less clarity / Resolution of Camera images” to “S.P.Connecting”. Reference Workorder No. SE[protected].

“Authorised” Service centre had returned back the same after twelve days, saying that, as problems has been resolved permanently. As per them, Instrument PCB has been replaced and new IMEI no. is [protected].

After a few days, we felt the same problem of “non-operation of Bluetooth”, “hanging of Mobile” as well as “less clarity / Resolution of Camera images”. The same has been reported at “Authorised” service centre on Dated 21th Aug, 2010. Again they retained the mobile, and returned back the same after a week, saying that, No problem has been found.

On the very next day, we found the same problem with mobile. We have submitted the same on dated 26th Aug, 2010. Again PCB Replacement has been done, as per the representative of Authorised Service centre. We got mobile on 31st Aug, 2010.

After 3 days, we have the same problem, again we rush to service centre (4th time for the same problem within a month), and asked for the right service. According to them, they can’t offer any other service except PCB Replacement. Also one of the representatives of the service centre behaves very rudely with us, with a suggestion that we have to call customer care executive if we want some solution.

R/sir,
i bought a new sony ericsson vivaz mobile on 29/0802010(cash,univercall showroom porur), the next i found tat vibration option not working, third day screen display not working, i bought this model on the trust of sony brand but it made really fed up kindly make your best support for me to have the hope over your brand
with regards,
udayakumar k
[protected]

This is Prashanth here from Perambur, Chennai, I was using this Sonyericsson Mobile for the past 9months, I bought it at 04/11/2009 at Singapore 2000 in Perambur, .. Now the mobile display has got to repair, i have given for Service in Annanagar BRAMA ASSOCIATES (SOny ericsson Authorised Service centre on 27th August 2010 ) But when it has been one week, still there is no response, They keep on Saying ,.. we have sent to Headoffice... My job order form is SE310BA112534.. My model is W995 Sonyericsson .

What the Bloody Service is offering to customers., Iam working in a ITC Hotel and suddenly my mobile got crashed,, but it has been one week so, there is no response. When i called[protected] or[protected]. There is a recorded voice saying.. Thank u for calling Your call is important to us... But they dont even take the call.. I have been trying for long.. No response. Waste of Calling u people..

I have worked alot and bought this Brand mobile a worth of Rs.22,100. But the service u give us is very very poor.. No response /No call back / nor No confirmation.

Worst service.. I need my mobile repaired back soon, or i wil sue you on the Court.. Please do the needful..
Regards,
Prashanth
[protected]

Dear Sir,

I had submitted my mobile phone model sony ericsson j105i to Sony Ericsson service center Vaishanvi Service (Laxmi Nagar) Branch for Mic & Charger Port problem On 14th August, 10. From there i got job sheet (SE310VSV12950) and they told me it will take 10 to 15 days maximum . after 10 days When I called to service center they told me your parts will be available by 30-August your set will be repaire on 03/09/10(friday) . When i called to service center on friday(03/09/1) they told me it will take 15 days more.
I am really frustrated to hear lame excuses and but sorry to say that the service of
sony ericsson which they provide to the customers is really pathetic...

Service center Details:- Vaishanvi Service (Laxmi Nagar)
plote no. 45-46 shop no.-6-7, Mohan park west guru Angad Nagar, opp BSCS office.
regards,
Kunal Kumar
[protected]

Dear Sir,

I purchased Sony Home Theater three years back from my father in law's friend shop.

My wife went to buy & the product cost was something Rs 15600-00 so she finalized the product and requested the shopkeeper that just now I am carrying hard cash Rs 11000-00 which she gave & told him to collect the balance amount from my residence while delivering the good. But some how her father said i[censored] have cheque U give him & he will deposit after the product is been delivered & installed at my place on which she without questioning she gave Bank cheque & after three months later one odd Day I was checking my Bank A/C I notice two EMI cheque was been debited from my A/C in favor of GE Money so I got shocked & asked that why have U taken loan for such small amount which we have already paid by Cash by me & intimated him that the cheque is canceled . So when I came to know about this I informed my bank to stop accepting all the further any cheque come in name of GE Money for clearing. Then i contacted your local office & all your customer Numbers & told the whole story that this is a fraud done by your Franchise Desk Staff for which since last three years I am chasing & asking for detail but no response from your side except harassing on phone every now & then at any time & using worst language & abusing our family ladies for which now I have recorded your calls & forwarded to local Police station insisting if again any call we receive U take action against local office.
Secondly two years back one of your executive came to my office & looking to my Business and as we R the well renewed Group of Company under name of ( Tirupati Venkateshwar Group of Companies ) were we R only connected with Indian Army & Air force for them we R manufacturing spares for Gun's & Tanks & Fighter Plains. & I don't think sir U require such small amount as loan that to where U have paid 80-% cash on spot & balance next day it is something fraud done by your franchise or GE Money Staff which U R not finding out & unnecessarily pressuring us without any relation or Fault. So pls look into this matter seriously & try to close the case as early as U can.



T hank's

Sunder. Acharya

Dear Sir/Madam,
I bought one mobile of sony Modal No-W700i dated on 20/06/2007 EMI no.[protected] and the next day i sent it to service center due to voice problem. The set was with new EMI no-[protected]. But the problem remain same. again i sent it to service center after this it not done complete again and then i not received it to till date. Many time i try to contact with service center by phone and by mail, but still it not overcome and i not received my phone. Plz help me in this concern.

i purchased vaio notebook on 2 of augest 2010 and on 27/08/2010 ,i found that my notebook is showing a message:"os is not found",i called customer care and then i know that the hard disk of my notebook is crashed. i contact to service centre and there customer care executive told me the same that hard disk is crashed.i have some important data in my notebook so i told him for the recovery of data but he refused to do it and he told me to do this recovery from outside market , i thought that this is fault of sony vaio service providers ,it's not possible that a hard disk of new notebook is crashed in a this short interval of time ,i'm working as a software developer in a mnc ,if my data is not provided to me, i will file a case against sony vaio at consumer court ,
sanjay kr. Singh
email:[protected]@gmail.com