Sony India Complaints & Reviews

I bought a Sony PS[protected]F) from M/s Arun Electronics, Yamunanagar (Haryana), who is a Sony authorised dealer on 14/10/2009 vide invoice no. 7860.
The dealer sold the product giving wrong information. We are facing many issues & problems with the product, which is not giving satisfactory service.
Your dealer is even not enertaining any of the issues with the product, claiming that he or his chandigarh service centre does not have adequately trained staff to attend this item.
This is a very wrongful act on his part. He has also acknowledge his mistake & assured us that he will not sell this product again.
We also contacted the Sony service centre in Chandigarh and also a person named Mr. Sumit Sain & also your Gurgaon office. However nobody made any efforts to solve our problems. The refused by saying that they do not know anything about the product. We feel that in case they don't know anything about the product, they don't have the right to sell it.
You will appriciate that a lot of harassment has been meted out to us despite the Purchase of GLOBALLY REPUTED BRAND " SONY".
Please immidiately provide replacement/ refund for the product & save us further harasssment.
Please do the needful as soon as possible.

Manoj Gupta
+91-[protected]

This is narayana from vizianagaram - andhrapradesh - india. i was purchased sony ericson c702 mobile one year back. Two months back my mobile was damaged. i want to change my mobile panel and i consult with sony ericson service center visakhapatnam - andhra pradesh - india. they ordered for panel, till this time they told, there is no stock in company. what is this? Why we pay more money and purchase these type of mobiles?. i consult with coustmer care also there is no response from there. i will ready to pay money for new panel.
thank you.

I complained in this columns few weeks back about the "Irresponsible service support from SONY India.

They had responded with the following mail:
[protected][protected][protected][protected][protected][protected][protected]
24 days ago by Sony India Team [send email]
Dear Mr Varadaraj Krish,

Greetings from Sony India Team,

We have noted your concern, please share your contact details for assistance.

Warm Regards
Sony India Team
[protected][protected][protected][protected][protected][protected][protected]

But as on date they have not responded though I have replied to them giving all details and particulars.

Is SONY brand in India on a downward trend?


V Krish

I bought Sony Ericsson W395 handset on 24th Mar 2010 from that day i m facing problem in that handset. Using handset for long time it get heat and white display comes and phone gets restarts. And also when i was plan to buy this handset i inquired about his SMS capacity that i was informed that Approximately 600 SMS can be easily saved but i am not able to save more than 80 SMS.

My Sony ericsson Mobile W580i was giving problem in Audio as well charging.I give it to repair at Technocare in lajpat nagar sony ericsson authorized service centre.The service centre offer very poor service in terms that they never give any intimation to customer about fault,quotation or handset ready to collect or not.Infact not even pick phone given on bill which was complaint of every customer there.They charge huge amount saying faulty part replaced.As charged 1564 Rs to me.When i checked before taking find that charging slot which had prob was not even replaced So i get it replaced in front.After bringing handset home using half an hour it display gone.Then i went back and give them.Since 2 month they never called me about handset though there service centre shifte two times in the meanwhile so i cudn't get handset even on going.When i finally found new location and asked for handset they were unable to deliver and told me it is repaired but hasnt come from factory.I am fed up with there attitude and tired of going again and again and not getting my handset repaired even after paying huge amount of 1564 Rs

I have a bought a sony vaio laptop with esata port, which doesn't work and and submitted my laptop on the third day for repair but still after one month they are unable to repair it. and they are not replaceing my laptop either, so what should i do should i file a case against them in consumer court.


Sudhanshu Meena

Hi.

I have a very sad experience in after sals experience with Sony.
I bought a Sony Bravia 32inch television on 13th March 2010.

To my surprise the same does not work on the Inverter and for the same a complaint ticket# 5182097 was
opened. I was informed that an IC will be changed and the set would work on the inverter as well.

I requested them to send a technician on weekends as I am not available in the wekdays due to my work.

I got a call from the Sony Centre, Ghaziabad that a person would be visiting me over the weekend and a gentleman walked in on Tuesday afternoon and took away a requisition slip for an IC and said the complained would be attended in 2-3 days time.

On 24th April 2010, I get a cal from Sony Centre, Ghaziabad and the caller says that we will visit you on Sunday 25th April 2010.I requested him if the job can be closed on 24th April 2010 it will be a great support, it was turned down.

Now on Sunday 25th April 2010, when I called up SOny Call centre i was informed that we have got your request only yesterday 24th April 2010 with Complaint #5211899.To best of my knowledge I never called and lodged any complaint on 24th April 2010.I was given a contact # of Mr Subhash[protected], however there is no response on the same.

I regret to share that a Nice product from Sony is getting affected due to poor after sales services.

It will be a great support if someone can look into the same and help me get the same fixed

Regards
Pritesh Bhatnagar
[protected]

Sond speakers all are not working.

I own a sony ericsson W950i the touch panel of the handset siezed
working third time after replaced it from the authorised service
center .I approached the SYNERGY SERVICES-A DIVISION OF PROMPT
SERVICES(SONY ERICSSON CERTIFIED SERVICE CENTRE, PATTOM, TRIVANDRUM)
again on the fourth time and submitted the required documents to
repair my handset on[protected]. The customer executive told us to
wait for 3 weeks to repair the headset. I have been contacting the
center for obtaining my repaired product.But they have telephonic-ally
replied me that they will contact me back when the shipment/courier
arrives.Till date(24/04/2010) i have not received any calls from the
centre, I EXPECT THE CONCERNS TO TAKE INITIATIVE AGAINST THIS
irresponsible APPROACH FROM AUTHORISED SERVICE CENTRES AND THAT I WILL
GET MY HEADSET REPAIRED ASAP.

Please find the Details of the Authorised Service Center,and Work order No:.
1.Prompt Services,TC2/2410(2),First Floor ,Bethel Towers Pattom.Trivandrum,695001,PH:[protected]
2.JobSheet SE3100PS111488

WE ARE BEING FORCED TO LODGE THIS COMPLAINT AS NO RESPONSE IS FORTHCOMING FROM THE COMPANY TO OUR VARIOUS REMINDERS OF THIS LETTER.OUR EFFORTS TO CONTACT THEM AT HO ALSO PROVED FUTILE AS THE NUMBER DOES NOT CONNECT. 14.12.2009
To
Ms.Vineeta Tyagi
Regional Customer Care Incharge-North
M/s.Sony India Pvt. Ltd.
A-31, Mohan Cooperative Industrial Estate
Mathura Road, New Delhi-110044
Ph.No.66006600, Ext.No.714

Dear Ms.Tyagi,
Sub: SONY SERVICE CENTERS TAKING SONY CUSTOMERS FOR A RIDE

I would like to draw your attention to your letter dated 02.12.2009 received against our letter dated 25.11.09 informing you of manufacturing fault in your product Sony LCD TV-KLV- 40V200A, Sr.No.-6201801.

You will be surprised and shocked to note that all of a sudden your service dealer informed us last week that the T.V. is again working without any repairs and he has already sent the T.V. to us and it is working perfectly in order. For the last one month, your service centre had informed again and again that LCD Panel was defective and they insisted that they have cross checked the defect several times and they were sure of the defect – LCD Panel to be changed. Now how all of a sudden, the defective LCD Panel has starting working again is a mystery that needs to be solved.

The undersigned also spoke to your Mr.Dalveer Singh of your Lucknow Office and he also insisted that the defect has been checked thrice and he was very sure of the same.

We informed Mr.Singh of all the symptoms that had occurred over the last few months and I also informed him of my apprehension that the LCD Panel was O.K. and that the power supply may be defective and he insisted on his version.

Now it appears that our apprehension was correct and without any defect, you were asking us to spend Rs.40,000/- on repairs. It also confirms our feeling that your authorized service centre’s are taking the Sony Customers for a ride.As a Sony Customer, I feel badly cheated by this episode and my faith in Sony Products has been badly shaken.

I am sure that good sense will prevail upon your management to correct this problem within your service net work.

Yours sincerely,

S.K.Chowdhary
Manisha Chowdhary

C.C.to: 1) Mr.Dalveer Singh, M/s.Sony India Ltd.
4th Floor, ALDICO Corporate Chamber
Vibhuti Khand, Opp.Kisan Mandi Bhavan
Phase-1, Gomati Nagar, Lucknow, U.P.
2)The Managing Director
M/s.Sony India Ltd.
A-31, Mohan Cooperative Industrial Estate
Mathura Road, New Delhi-110044

i m shivani from bhopal purchased sony ericsson C510 on 14-03-10 after two days of its purchased i m suffering problem in mobile after switch off when i restart it and make any call the call is not cancelled even if i try to cancel it and sometimes its icons disappears and its speed has also become so slow i have complain lot of but now reply its software is changed but still it is committing problem kindly give some respone i m helpless u can help me at [protected] as soon as possible thank u

Subject: 1)Haven't received extended warranty certificate since a year

2)Vaio performance issues



Respected Sir,

My name is Manjeet Punekar.I am from Ichalkaranji (District- Kolhapur) .Currently studying M.Tech(CAD/CAM/Automation) at VJTI, Matunga, Mumbai I want to inform you about some serious issues I dealt in past with sony india and I am still dealing with them.



I purchased VAIO CS17G on[protected] from Bellad & Company ,SONY EXCLUSIVE Showroom, Ashray Empire, RPD Cross, Belgaum, Karnataka. Person In charge : Deepak Sulakhe.



On 9-3-2009 I extended my VAIO CS17G's warranty by paying Rs. 5000/-. Mr. Deepak said that I will get the certificate in few days. Next few months I kept on inquiring about EXTENDED WARRANTY CERTIFICATE, but he kept on assuring verbally that I will get soon. But I didn’t received.



Since march end 2009 laptop started showing some minor problems and in july 2009 problem became serious and it was not at all booting up. So I submitted laptop to Bellad & Company ,SONY EXCLUSIVE Showroom, Belgaum. That time he said that SONY INDIA stopped giving EXTENDED WARRANTY CERTIFICATE . That time I argued with him a lot. After lots of arguments he gave me a reference number 03683 , and asked to quote this code to get benefit of extended warranty.



It took 1 month long to get my laptop . (He had assured to give it back to me in 1 week). Due to long period, I suffered a lot. It was great deal of inconvenience. He assured me that if same problem repeats I will get a replacement as it was hardware manufacturing fault. He didn’t give me any job card for this service.



Again I started facing same problem in Nov end 2009, that time I was in mumbai and was busy in project work so couldn’t go to Belgaum. But as I had extended the warranty so I was relax. When I came back from mumbai ,I submitted laptop to Bellad & Company ,SONY EXCLUSIVE Showroom, Belgaum on[protected]. I asked him for the replacement . I was surprised and shocked at his reply. He said :- First 1 year was GUARANTEE and Extended 2 years is just Warranty in which I wont get any replacement. If I would had come earlier within 1 year period he was ready to give me replacement…..



Now that’s ridiculous, you tell me in today's scenario which company uses term "GUARANTEE" ???



Second time I received laptop on[protected]. This time I insisted on job card or service report . He said he didn’t had it with him that time and will courier in 2 days. When I contacted him after 2 days, he said he wont be able to give me job card/ service report and asked me to personally collect it with some service center. From his accent it was clear that he was ignoring me. You tell me why customers should run here and there to get job card/ service report. I even don’t know where is that service center.





Also since this second service performance of laptop has degraded considerably. I reported this thing also to him, but he doesn’t seem to be concerned at all. It has become very unstable. I recovered it 2 times since[protected], but no change in performance.



I am a final year student and my project is due in a months time. I don’t have any other issues regarding product quality or overall sony products. I have even convinced two of my colleagues to go for Sony Vaio laptop which they have brought from their local dealers. But this kind of salesmanship & careless attitude on the part of the executive from Bellad & company is pulling me back from buying another vaio laptop(VPC EB 16FG) for my brother.



No what I request you to do is:

1. Provide me the EXTENDED WARRANTY CERTIFICATE from company.
2. Provide me some permanent solution to problems that I am facing from 4th month of the purchase.


I sent this mail to customer care of sony india. Contacted them number of times, they kept telling that they are looking after it. But there was no reply from their side even after 5 weeks. This shameful for brand like sony.



I request you humbly & with great hope to please kindly look into the matter & do the needful.

Dear Sir,

I have to advise that I have purchased one Sony Digital Still Camera No. DCMS016 for Rs.8,8/00/- on 30 Sept 2009 from M/s. PAI INTERNATIONAL ELECTRONICS LTD., at Marthahalli Bangalore (Tele No.[protected], /[protected]. The camera has no clarity since purchase itself, that to atleast the clarity which you get in a mobile. I have complained several times, to the dealer, but no response and I have met with totally indifferent attitude from them. I also approached Sony Centres at Rajajinagar, B'lore and Gangenalli for repairs They have also not set it right. On the other hand, to my surprise they stated that the camera will work likie that only. and nothing can be done by them.

2..Please look into the matter and I shall be thankful to you Sir if you will kindly redress my grievances

Thanking you,

With regards,

Yours faithfully,


(Shreedhar Kotekar)
Cell No.[protected]
Tele No.[protected]
Geddalahalli B'lore-94

Dear Sir,

I have purchased my mobile on date 30/8/2009 after a month i my mobile had display problem and on December 7,2009 I gave the mobile for service in your service centre Accel Frontline Services for display problem, they gve me one weeks time but returned my mobile on December 28,2009 Work Order No SE309AGR18698, they told me that it was some display problem and they have changed the display, then again i had the same problem and again I gave my mobile for service on 26 Febraury 2010 they gave me the mobile back on 10 March 2010, whwn asked about the problem they informed that there is some display problem and it has been done again I had the same problem and I went and asked them what the hell they are doing with the mobile and told them to replace the mobile they told me nothing can be done now again I have the problem in display the display is blank. I would like to ask you how many times I have to give my mobile for service to you for the same problem right from the date of purchase I am having the same problem I bought the mobile only for using and not for giving it to service and it is your duty that once the mobile is given for service the fault should be attended perfectly but this is not done. So,Kindly take necessary action and inform your service centre to replace my mobile,Mobile bill copy and service centre bill copies attached with the mail.

To
The Head Sony Erricssion,
and
10TH FLOOR, BLOCK 1
BELICIAA TOWERS
NO. 94 MRC NAGAR
CHENNAI 600 028
TAMIL NADU
Respected Sir,
This is Dr. S R Kannan, Associate Professor, Gandhigram Rural Central University, Gandhigram, Dindigul District.
Sir, on[protected] I have purchased a cell phone (IMEI No.[protected] MODEL N0. F305) from Saravana Store for Rs. 5990.
On 8/4/2010 the phone displayed only white. Since I have some urgent contacts with some professors at other Universities, I have gone to nearby shop with research scholar Mr. R. Pandiyarajan, but the shopkeeper told with me that this cell need original strip and still it has warranty, so you contact authorized sony ericsson service center at Dindigul which is located 15 Kms away from University.
I have gone immediately to Service center of sony ericsson, Dindigul, and I explained all the matters including the shop keeper who I met. Then the service people told with me that they want to check the cell phone with computer for initial screening for viewing the genuine things of the cell, I said OK. They taken my cellphone inside and checked clearly all before they take it for service, and then the service people asked me to pay Rs. 300 for strip (only) not for service. I said Ok and I have handed over my cell with service people and I have received work order acceptance sheet from them(Scanned copy enclosed).
They asked me to come in the next day to collect the cell, but I refused and I asked the cell immediately, but they said after change the strip they wanted to keep at least for one day with them, then I said OK.
Then I went to the shop in the next day, they said the strip is not coming from service center, so you come on after two days.
So I went to the service center an after two days, they asked me to wait for 10 minutes, I also waited, then they come with me and asked me to collect the cell in the next day, I asked them, why?, they said no problem your cell is ok, but here power problem, so come tomorrow and collect it like that, then I said ok and I left from the place.
I went to the shop again in the next day, then the service man asked me to wait for 10 minutes, I said ok, and I was waiting, the service man just opened my cell and acting in front of me as fitting something on cell.
I was waiting and waiting for long, then I asked him is any problem in my cell, he said no problem. Then I told him I have some urgent work so I come after and collect the cell like that. Then I went to there after one hour, but they closed the shop even before 6.45PM and they left.
Then I went to the service center on 17/4/2010, they returned my cell phone with worst condition(some visible parts have been replaced by duplicate parts) and asked me to take and go.
I said, see you have given computerized work order with me, and you agreed to rectify the problem in cellphone after all the checking over, but all of sudden you are telling me to take the cell with worst condition. Further I told them some visible parts(top corner buttons) are changed in cell phone, so something is wrong. Then I asked the superior contact numbers with them to explain my problem, but they told with me that they are the superior for sony ericsson, and they forced me to take the cell phone and leave the place.
Sir, I have purchased the cell for Rs. 5990, see I am working as Professor, my salary is around Rs. 45000, so I no need to do anything on it. But your service people have irritated me and I am worrying lot about your service people.
Sir, I have enclosed the all the documents, please note on work order and you come to know about the cost of fault is around Rs. 300, but now the service people are playing lot with me, not only with me they are doing the same with all the customers.
Sir please I request you to rectify my problem in cell phone, I hope that I will have good solution from you soon.
And I wanted to tell this that till I have not collected the damaged cell by your service people.
Looking remedy from you soon.
Thanking you,
Yours faithfully,
S R Kannan
Dr. S R Kannan, PhD(IIT/M)., PDF( ICTP/Italy, NCKU/Taiwan).,
Associate Professor in Dept. of Mathematics,
Principal Investigator UGC Major Research Project,
Gandhihgram Rural University ,
Gandhigram 624 302, Tamil Nadu, India
[protected]@yahoo.co.in
s.r.[protected]@ruraluniv.ac.in
http://www.ruraluniv.ac.in/

Hello Sir,
When i am going to connect my mobile to PC(os :XP) it shows the default mode like phone mode,mass storage but it doesn't start charging
& mobile is not detected .I am using latest version of PC suite.
USB cable is also tested
so send me best possible solution

sir during warranty period service centre Executive at ambedkar road for thrice time i gone there for same defect in mobile but they were not able to repair my cell .It works for only 2 or 3 weeks & the same defect occurs .if they cnat solve the problem than how could it can be repair after non warranty period .I think that ur mobiles are defected or u sale defected mobiles Please solve my query as soon as possible .My mobile is K220i.
Thanks Yours coustomer
RAJESH SHARMA
[protected]@sifymail.com
[protected]

sir with very sad mood i am complaining about the service of my mobile K220i was not satisfied.For three time i shown my mobile for thrice time for same defect.but the repair it and whenever i used it for 15/20 days the same defect occur,Service centre executive cant satisfied me i have given last time on 25/3/2010 but on 12/4/2010 the same defect was there with my mobile .now the warrant is alo over on 4/4/2010.so what to do i[censored] are not able to repair the mobile during warranty period than how can u do this on without garranty period.

Please satisfied me .
Thanks
Rajesh Sharma
L348 sec 23 Sanjay Nagar Ghaziabad U.P
[protected]

I bought LCD TV - 40 inch (Model No KLV-40V400A) V Series from Dayal Infotainment (Sony World),Shipra Mall, Inirapuram, Ghaziabad on 7th Oct 2008, around 18 months back.

Suddenly, we noticed VERTICAL LINES across th screen, then we complaint to Sony Customer Care.Their executive visited and said, our LCD panel is defective, It has to be changed, and send the quotation of amount Rs 22170.00.

We bought LCD TV of Sony considering the fact that we are buying product from a reputed company, and it will work without any issue. But we feel that we have bought cheap chinese product that has broken down in just one and half year. I spent Rs 76000 to buy this TV, and again Rs 22,000 for its repair,means TV total cost for me is Rs 1 lakh.

When other companies like Panasonic is giving warrantee of 3 yrs of their panel, and Sony is giving just 1 year warranty, means, Sony is not confident on the quality of their product. Now...I regreat on my decision of buying LCD TV from Sony.

I would like to request from Sony through Consumer Complaints that please resolve the defect of LCD TV without any cost. Why should I pay Rs 22000 for just 18 months old TV.

Quotation is given by Sony Authorized Service Centre (Jay Pee Electronics) C-54, Sector-2, Noida.

I will appreciate any help from Sony or Consumer Complaint.

Thanks,
Pradeep Pallavi
[protected]

I have lost my mobile handset of Sony Ericsson for which IMEI no is [protected] model no K310i.This happened to me in Raipur at Raipur Rly Station on 20/04/2007.Mobile number in my lost handset [protected]I am Registering my complaint because I found the bill of my mobile only few days back.This handset I have purchased on 22/10/2006 from Pande General Agency Nagpur.Please try to locate my handset.

With Regards

MANISH SHRIPAD
Mobile no [protected]
email ID: manish.[protected]@sbi.co.in

ADDRESS:
MANISH SHRIPAD
B-1-8,STATE BANK COLONY
SECTOR 8,
BHILAI
DURG 490009