Sony India Complaints & Reviews

I had purchased Sony Ericsson W595 one year back. After completion of just 1 year(which is the warranty period) it got several problems . I became a regular visitor of sony ericsson service centre. Sometimes the speaker doesn't works when the flap is open, the display goes frequently, it often gets restarted automatically. Some number keys as well as navigation keys have stoped functioning. Now yesterday the display has stoped functioning permanently. I had comited greatest blunder in my life by purchasing a sony ericsson product.

Respected Sir/Madam,

I like to watch CID programme on Sony TV very much. But the channel has started showing every other programme other than CID. I request them to replace the CID schedule. CID is the best programme in that channel. CID must start once again as per normal schedule.

Your faithfully
[protected] Mr. SS Chakraborty.

I had bought a C903 mobile handset during September 2009 in Univercell show room at T.Nagar, Chennai. The ear piece was not working and I handed over the set to Sony Ericsson Service Centre at Sarojini Street, T.Nagar, Chennai on 8th of April 2010. As it was within the warranty period the official at the service centre promised to replace the ear piece and hand over the set in 3 days. I have so far not received the set after repair. The person in charge of the service centre also wants to help me but he says that he has not received the part. They have now promised me to give me a replacement set. I don't know how long I will have to wait for the replacement set. Is your head office not supplying enough spare parts? It is shameful to say that such a big organisation is unable to satisfy customers. Please look into that I receive my hand set atleast immediately. For the past one month I have been receiving the only reply that I have to wait for 2 more days to receive my set. It seems to be a very irresponsible reply. Please see that I receive my replacement set atlease immediately without any further delay.

WHEN I TURN ON MY MOBILE IT DISPLAY ONLY WHITE SCREEN

IMEI NO[protected]

S/N CB5118KLVR

I bought my Sony Ericsson W910i handset on 29/07/08 from Ashoka Sales, Gurudwara Road, Jwalapur (Haridwar). Just before its warranty period was going to get over, the cell went dead. I dropped it in Haridwar Sony Ericsson service center. It was returned to me in 2 months time. But since then my cell has been taking regular trips to the service center. Whenever it is repaired, it works hardly for 2-3 odd days & go dead again. I've spent lot of money on its repair by now & that too to no avail. I'am clueless what to do now with my such an expensive handset.

Sir,

I Purchase your product SONY Laptop Model No- VAIO VGN-VPCCW15FG/R Ser No - 7002183 dt[protected] at delhi.

Laptop adapter Got Faulty few days before.

Kindly take action as soon as possible.

Thanking you. Sanjay.

sir,
my phone does not connect to the pc suite.
when i connect my cell to the pc ; it shows file transfer.
when i connect it to pc ; it explore memory card and internal memory.
but pc suite software does not show it connected,
what i can.
please give me some suggestion

there is no pc suit available for se w395.

I bought a Sony PS[protected]F) from M/s Arun Electronics, Yamunanagar (Haryana), who is a Sony authorised dealer on 14/10/2009 vide invoice no. 7860.
The dealer sold the product giving wrong information. We are facing many issues & problems with the product, which is not giving satisfactory service.
Your dealer is even not enertaining any of the issues with the product, claiming that he or his chandigarh service centre does not have adequately trained staff to attend this item.
This is a very wrongful act on his part. He has also acknowledge his mistake & assured us that he will not sell this product again.
We also contacted the Sony service centre in Chandigarh and also a person named Mr. Sumit Sain & also your Gurgaon office. However nobody made any efforts to solve our problems. The refused by saying that they do not know anything about the product. We feel that in case they don't know anything about the product, they don't have the right to sell it.
You will appriciate that a lot of harassment has been meted out to us despite the Purchase of GLOBALLY REPUTED BRAND " SONY".
Please immidiately provide replacement/ refund for the product & save us further harasssment.
Please do the needful as soon as possible.

Manoj Gupta
+91-[protected]

This is narayana from vizianagaram - andhrapradesh - india. i was purchased sony ericson c702 mobile one year back. Two months back my mobile was damaged. i want to change my mobile panel and i consult with sony ericson service center visakhapatnam - andhra pradesh - india. they ordered for panel, till this time they told, there is no stock in company. what is this? Why we pay more money and purchase these type of mobiles?. i consult with coustmer care also there is no response from there. i will ready to pay money for new panel.
thank you.

I complained in this columns few weeks back about the "Irresponsible service support from SONY India.

They had responded with the following mail:
[protected][protected][protected][protected][protected][protected][protected]
24 days ago by Sony India Team [send email]
Dear Mr Varadaraj Krish,

Greetings from Sony India Team,

We have noted your concern, please share your contact details for assistance.

Warm Regards
Sony India Team
[protected][protected][protected][protected][protected][protected][protected]

But as on date they have not responded though I have replied to them giving all details and particulars.

Is SONY brand in India on a downward trend?


V Krish

I bought Sony Ericsson W395 handset on 24th Mar 2010 from that day i m facing problem in that handset. Using handset for long time it get heat and white display comes and phone gets restarts. And also when i was plan to buy this handset i inquired about his SMS capacity that i was informed that Approximately 600 SMS can be easily saved but i am not able to save more than 80 SMS.

My Sony ericsson Mobile W580i was giving problem in Audio as well charging.I give it to repair at Technocare in lajpat nagar sony ericsson authorized service centre.The service centre offer very poor service in terms that they never give any intimation to customer about fault,quotation or handset ready to collect or not.Infact not even pick phone given on bill which was complaint of every customer there.They charge huge amount saying faulty part replaced.As charged 1564 Rs to me.When i checked before taking find that charging slot which had prob was not even replaced So i get it replaced in front.After bringing handset home using half an hour it display gone.Then i went back and give them.Since 2 month they never called me about handset though there service centre shifte two times in the meanwhile so i cudn't get handset even on going.When i finally found new location and asked for handset they were unable to deliver and told me it is repaired but hasnt come from factory.I am fed up with there attitude and tired of going again and again and not getting my handset repaired even after paying huge amount of 1564 Rs

I have a bought a sony vaio laptop with esata port, which doesn't work and and submitted my laptop on the third day for repair but still after one month they are unable to repair it. and they are not replaceing my laptop either, so what should i do should i file a case against them in consumer court.


Sudhanshu Meena

Hi.

I have a very sad experience in after sals experience with Sony.
I bought a Sony Bravia 32inch television on 13th March 2010.

To my surprise the same does not work on the Inverter and for the same a complaint ticket# 5182097 was
opened. I was informed that an IC will be changed and the set would work on the inverter as well.

I requested them to send a technician on weekends as I am not available in the wekdays due to my work.

I got a call from the Sony Centre, Ghaziabad that a person would be visiting me over the weekend and a gentleman walked in on Tuesday afternoon and took away a requisition slip for an IC and said the complained would be attended in 2-3 days time.

On 24th April 2010, I get a cal from Sony Centre, Ghaziabad and the caller says that we will visit you on Sunday 25th April 2010.I requested him if the job can be closed on 24th April 2010 it will be a great support, it was turned down.

Now on Sunday 25th April 2010, when I called up SOny Call centre i was informed that we have got your request only yesterday 24th April 2010 with Complaint #5211899.To best of my knowledge I never called and lodged any complaint on 24th April 2010.I was given a contact # of Mr Subhash[protected], however there is no response on the same.

I regret to share that a Nice product from Sony is getting affected due to poor after sales services.

It will be a great support if someone can look into the same and help me get the same fixed

Regards
Pritesh Bhatnagar
[protected]

Sond speakers all are not working.

I own a sony ericsson W950i the touch panel of the handset siezed
working third time after replaced it from the authorised service
center .I approached the SYNERGY SERVICES-A DIVISION OF PROMPT
SERVICES(SONY ERICSSON CERTIFIED SERVICE CENTRE, PATTOM, TRIVANDRUM)
again on the fourth time and submitted the required documents to
repair my handset on[protected]. The customer executive told us to
wait for 3 weeks to repair the headset. I have been contacting the
center for obtaining my repaired product.But they have telephonic-ally
replied me that they will contact me back when the shipment/courier
arrives.Till date(24/04/2010) i have not received any calls from the
centre, I EXPECT THE CONCERNS TO TAKE INITIATIVE AGAINST THIS
irresponsible APPROACH FROM AUTHORISED SERVICE CENTRES AND THAT I WILL
GET MY HEADSET REPAIRED ASAP.

Please find the Details of the Authorised Service Center,and Work order No:.
1.Prompt Services,TC2/2410(2),First Floor ,Bethel Towers Pattom.Trivandrum,695001,PH:[protected]
2.JobSheet SE3100PS111488

WE ARE BEING FORCED TO LODGE THIS COMPLAINT AS NO RESPONSE IS FORTHCOMING FROM THE COMPANY TO OUR VARIOUS REMINDERS OF THIS LETTER.OUR EFFORTS TO CONTACT THEM AT HO ALSO PROVED FUTILE AS THE NUMBER DOES NOT CONNECT. 14.12.2009
To
Ms.Vineeta Tyagi
Regional Customer Care Incharge-North
M/s.Sony India Pvt. Ltd.
A-31, Mohan Cooperative Industrial Estate
Mathura Road, New Delhi-110044
Ph.No.66006600, Ext.No.714

Dear Ms.Tyagi,
Sub: SONY SERVICE CENTERS TAKING SONY CUSTOMERS FOR A RIDE

I would like to draw your attention to your letter dated 02.12.2009 received against our letter dated 25.11.09 informing you of manufacturing fault in your product Sony LCD TV-KLV- 40V200A, Sr.No.-6201801.

You will be surprised and shocked to note that all of a sudden your service dealer informed us last week that the T.V. is again working without any repairs and he has already sent the T.V. to us and it is working perfectly in order. For the last one month, your service centre had informed again and again that LCD Panel was defective and they insisted that they have cross checked the defect several times and they were sure of the defect – LCD Panel to be changed. Now how all of a sudden, the defective LCD Panel has starting working again is a mystery that needs to be solved.

The undersigned also spoke to your Mr.Dalveer Singh of your Lucknow Office and he also insisted that the defect has been checked thrice and he was very sure of the same.

We informed Mr.Singh of all the symptoms that had occurred over the last few months and I also informed him of my apprehension that the LCD Panel was O.K. and that the power supply may be defective and he insisted on his version.

Now it appears that our apprehension was correct and without any defect, you were asking us to spend Rs.40,000/- on repairs. It also confirms our feeling that your authorized service centre’s are taking the Sony Customers for a ride.As a Sony Customer, I feel badly cheated by this episode and my faith in Sony Products has been badly shaken.

I am sure that good sense will prevail upon your management to correct this problem within your service net work.

Yours sincerely,

S.K.Chowdhary
Manisha Chowdhary

C.C.to: 1) Mr.Dalveer Singh, M/s.Sony India Ltd.
4th Floor, ALDICO Corporate Chamber
Vibhuti Khand, Opp.Kisan Mandi Bhavan
Phase-1, Gomati Nagar, Lucknow, U.P.
2)The Managing Director
M/s.Sony India Ltd.
A-31, Mohan Cooperative Industrial Estate
Mathura Road, New Delhi-110044

i m shivani from bhopal purchased sony ericsson C510 on 14-03-10 after two days of its purchased i m suffering problem in mobile after switch off when i restart it and make any call the call is not cancelled even if i try to cancel it and sometimes its icons disappears and its speed has also become so slow i have complain lot of but now reply its software is changed but still it is committing problem kindly give some respone i m helpless u can help me at [protected] as soon as possible thank u

Subject: 1)Haven't received extended warranty certificate since a year

2)Vaio performance issues



Respected Sir,

My name is Manjeet Punekar.I am from Ichalkaranji (District- Kolhapur) .Currently studying M.Tech(CAD/CAM/Automation) at VJTI, Matunga, Mumbai I want to inform you about some serious issues I dealt in past with sony india and I am still dealing with them.



I purchased VAIO CS17G on[protected] from Bellad & Company ,SONY EXCLUSIVE Showroom, Ashray Empire, RPD Cross, Belgaum, Karnataka. Person In charge : Deepak Sulakhe.



On 9-3-2009 I extended my VAIO CS17G's warranty by paying Rs. 5000/-. Mr. Deepak said that I will get the certificate in few days. Next few months I kept on inquiring about EXTENDED WARRANTY CERTIFICATE, but he kept on assuring verbally that I will get soon. But I didn’t received.



Since march end 2009 laptop started showing some minor problems and in july 2009 problem became serious and it was not at all booting up. So I submitted laptop to Bellad & Company ,SONY EXCLUSIVE Showroom, Belgaum. That time he said that SONY INDIA stopped giving EXTENDED WARRANTY CERTIFICATE . That time I argued with him a lot. After lots of arguments he gave me a reference number 03683 , and asked to quote this code to get benefit of extended warranty.



It took 1 month long to get my laptop . (He had assured to give it back to me in 1 week). Due to long period, I suffered a lot. It was great deal of inconvenience. He assured me that if same problem repeats I will get a replacement as it was hardware manufacturing fault. He didn’t give me any job card for this service.



Again I started facing same problem in Nov end 2009, that time I was in mumbai and was busy in project work so couldn’t go to Belgaum. But as I had extended the warranty so I was relax. When I came back from mumbai ,I submitted laptop to Bellad & Company ,SONY EXCLUSIVE Showroom, Belgaum on[protected]. I asked him for the replacement . I was surprised and shocked at his reply. He said :- First 1 year was GUARANTEE and Extended 2 years is just Warranty in which I wont get any replacement. If I would had come earlier within 1 year period he was ready to give me replacement…..



Now that’s ridiculous, you tell me in today's scenario which company uses term "GUARANTEE" ???



Second time I received laptop on[protected]. This time I insisted on job card or service report . He said he didn’t had it with him that time and will courier in 2 days. When I contacted him after 2 days, he said he wont be able to give me job card/ service report and asked me to personally collect it with some service center. From his accent it was clear that he was ignoring me. You tell me why customers should run here and there to get job card/ service report. I even don’t know where is that service center.





Also since this second service performance of laptop has degraded considerably. I reported this thing also to him, but he doesn’t seem to be concerned at all. It has become very unstable. I recovered it 2 times since[protected], but no change in performance.



I am a final year student and my project is due in a months time. I don’t have any other issues regarding product quality or overall sony products. I have even convinced two of my colleagues to go for Sony Vaio laptop which they have brought from their local dealers. But this kind of salesmanship & careless attitude on the part of the executive from Bellad & company is pulling me back from buying another vaio laptop(VPC EB 16FG) for my brother.



No what I request you to do is:

1. Provide me the EXTENDED WARRANTY CERTIFICATE from company.
2. Provide me some permanent solution to problems that I am facing from 4th month of the purchase.


I sent this mail to customer care of sony india. Contacted them number of times, they kept telling that they are looking after it. But there was no reply from their side even after 5 weeks. This shameful for brand like sony.



I request you humbly & with great hope to please kindly look into the matter & do the needful.