Sony India Complaints & Reviews

I purchase Sony Vaio Laptop on 27/2/2010 from Sony Center, Behl Associates, Rajpur Road vide Invoice No. 1355. When I switch on my laptop, my Laptop doesn't get started. Laptop screen remains blank while green signal shows on. Kindly replace my laptop.

Respected Sir/Madam,
My name is Abhinav Bakde from nagpur I have purchased a sony ericsson w580i on date 6/5/09 which is in warrenty now and due to my faulty connector my board was swapped two times and handsfree one time still after a week or 10 days it detects problem and now i have purchased new handsfree still its giving problems so its obvious my money are wasted. so please kindly change my board or connector and give perfect service...

i have purchased a Sony Ericsson's W205 on July 2009 but now i facing a lot of problem from it . it automatically switched off when receive a call. battery doesn't meet its time which is mentioned on mobile catalog. also a lot of problem faced while playing music. mobile hanged frequently. i must say my life's BIG mistake. from my opinion don't buy this phone at all. it's a standard zero phone

Handsfree not working.Handsfree given to Sony Ericsson,Authorised Partner at 206,2nd Floor,Akshar Complex,Shivranjani,Nr.Apolo Clinic,Satellite.Ahmedabad-380015. Complaint lodged on[protected] till date no reply from service station.Please arrange to give new Handsfree immediately as it is not working since it purchase. Mobile Purchased from Rocks 'n' Rimps,Nr. Bhuyangdev Char Rasta,Memnagar,Ahmedabad-380052.Bill dt.[protected]

Dear,

I am using W580i.I had problem in set that's why I sent my set for repair .I submitted in Okhla Branch and then sent to the mumbai on 12th nov,2009 and I got return back my set on 8th dec 2009. But I had the same problem within one month.What shoul I do?

Workorder No. SE3090KH11932
created on Nov 9 2009
IMEI/Serial No. [protected]
Fault code 16- HW part defective

Do the needful.

Regds, Rajeev Ranjan
Manager | Kotak Mahindra Bank Ltd "Nehru Plzce, New Delhi - 110048 | [protected] | 7 Mobile (0) [protected] | * rajeev.r.[protected]@kotak.com

I HAVE BOUGHT A SONY ERICSSON F-305 CELL ON[protected].

1. AFTER 1 MONTH THERE IS A DISPLAY PROBLEM OCCURED.

2. THEN AFTER 2 MONTH CHARGING PORT IS OUT OF FUNCTION. SERVICE CENTER GIVES IT TO ME AFTER 2 WEEKS.

3. THERE AFTER BUTTON PROBLEM OCCURRED IN CELL. THIS ALSO TAKES APPROX. 2 WEEKS TO REPAIR.

4. THEN THERE IS SLIDE PROBLEM. THEN THEY AGAIN CHANGED USB PORT OF THE CELL

5. AGAIN CHARGING PORT DIDN’T WORK PROPERLY.

6. LAST BUT NOT THE LEAST THERE IS A N/W PROBLEM IN THE MOBILE

FOR THE LAST COMPLAIN MY WORKORDER NO. ISSE310SSM10405 & COMPLAINT NO. IS 87042842



WHEN I CALL ON YOUR CUSTOMER CARE THEY ALSO MIS-BEHAVE WITH ME ON THIS ISSUE.



MY QUESTIONS TO U ARE::



1 WHAT’S THE USE OF WARRANTY IF I DIDN’T HAVE MU CELL FOR THE 4 MONTHS.

2 WHY U DON’T GIVE A BACKUP PHONE TO ME SO THAT MY WORK WILL GO ON SMOOTHLY.

3 IS THE MESSAGE U WANT TO GIVE IS “ U CAN BUY ANY SECOND ORDER COMPANY CELL & DON’T TRUST SONY ERICSSON “.



SIR,

BEING A GOOD CUSTOMER, I WANT YOU TO INTERFARE IN THIS CASE. I AM VERY MUCH UNHAPPY WITH THE SERVICE & BEHAVIOUR YOU GIVE TO UR VALUED CUSTOMER .

LAST YOU SHOULD TELL ME WHAT TO DO NOW.



CHETAN GUPTA

CELL:: [protected]

Hi ,
I have bought sony erisson w580i 8 months back and just within 3 months it was dead. It was not at all responding and I took it to the near by service station and they have conveyed me that the Flash IC of it is not working and replaced it with a new one and charged 800Rs for it. And it has been just 4 more months of it and now it has stopped working again. And this time the reason was that there was water inside the mobile and the power was shut off and also the same was causing the Display problem and this time the quotation was quite high. It was 1700Rs. I dont understand how can water be inside the mobile and I have to get it serviced twice within a span of 8 months. This mobile has been creating troubles since I have bought it. I never had such bad experience with any of my other gadgets and I should tell that sony has let me down in this case. I recommened people to stay away from these kind of Mobiles.

Regards,
Kartik.

I am describing the problem that I am facing now, with the SONY BRAVIA that I bought.

I bought Sony Bravia Model 32S400 from Hypercity-Malad, Mumbai on 30th April 2009. I am a loyal long term customer of Sony and have been using many Sony products like Laptop, Digital Camera and mobile phone for quite some time. I am also a loyal customer of Hypercity, Mumbai and have bought many consumer goods like washing machine, refrigerator and microwave from your shop. It was a very easy decision for me to finalize on Sony Brand when I decided to buy LCD TV and Hypecity as the shop. I was aware that I am paying premium for this decision as the price of Sony TV was expensive compared to other brands like Phillips, LG, Samsung, Videocon, etc.

Me and my family were happily enjoying the TV for all these days until 1st April 2010. On this day, when we switched on the TV, we observed colored patches appearing on the lower right part of the screen. We initially thought that the problem is related to the set-top box. However, soon we realized that this is related to TV and we immediately launched a complaint on 3rd April 2010 by using the toll free number of Sony Customer Care. My complaint number is 5114578. I had to do follow-up on 5th, 6th and 7th and finally the technician (Ramakant) visited my home on 8th April. Although, I was not at home, my family members helped him with all the necessary documents. Technician opened the TV set and took some photographs. After his inspection, he informed me on phone that this problem would not be covered in warranty. He came to a conclusion that this is physical damage and has been caused from outside. He quoted approx. Rs. 15000 as the cost for repairing
the panel. We challenged him stating that no physical damage has taken place from our side. We substantiated this by pointing his attention to the fact that the panel does not have even a single scratch from outside. Unfortunately, he was not ready to listen and mentioned that he will be sending his comments by email to me. He also took signatures on some papers from my daughter who is 13 years old.

After the technician visit, the problem has been aggravated. We are now observing patches even on the left side of the screen and we are not able to watch the TV at all. I have informed about this by calling up the service center owner on 9th April. The owner mentioned to me that he will get back to me and I am again waiting.

We have already paid Rs.39,899 for this TV. This is not even one year old now and service center people are dumping this problem on me and asking me to pay another Rs.15,000.

I want to reiterate that there is no physical damage to this TV. Any one can visit my home and inspect the TV. It does not even have a scratch from outside. This problem has occurred due to some technical fault in the TV and this needs to be fixed up as soon as possible as part of the warranty.

I am now repenting on my decision of buying this TV.

Thanks.

Manoj Shikarkhane

i buy a sony ericsson phone j105i naiete from g-17-18 ground floor sri ram tower ,13,ashok marg lucknow
tel: [protected]
with price 6400, just after buying phone i asked price of this phone in another shop, and the real price of the phone was 5700
then i went back to the deelar for confirmation then he avoid me for listening a single word,
indded he cheat me by taking 700 rupees more

sir/mam please help me

Dear sir. This is sudarshan parihar from JODHPUR. I purchased sony ericsson mobile model no. G502 on[protected]. but After some time there is problem in my mobile and they told there is virus in your mobile I repaid my mobile any time and they chang my mobile parts but after some days there is problem again and last monday i repaird my mobile then they told me that there is problm from your sim card so chang your sim card and today[protected] my mobile is completly switch off atometicaliy so pls. help me for this problem and i will go coat for filll up the form on monday . THANK YOU

I purschased a sony ericsson w705 on jan 26 2010 for 12000.With in the first week of purcase it started connection problems i took it to an sony ericsson service centre in tambaram sanitorium they changed the software (work order no SE310MC110857)..it worked fine for 2 3 days then again problem started and when i took it back they changed its mother board (work order no SE310mMC110897). tis time it worked fine for 1 week and again problem started . this time they said they changed the connector but i din get any job sheet. this also failed in 2 days and now they have said me again they are going to change its mother board (work order no SE310MC111326)..

And wen i talked to customer care abt it they say straight on face u cant speak to a heigher official no matter wat u do .. wat ever ur prob is.. I THINK THIS KIND OF TREATMENT IS GIVEN ONLY TO INDIAN SONY CUSTOMERS IN THE WORLD. NEVER HEARD OF IT MY 23 YR LIFE.

Respected Sir, we purchased a brand new Sony Ericson W380i mobile phone from Planet M , hill road, bandra [w], Mumbai -50 on my mothers name Soni Punjabi under a two year warranty scheme in which the first year warranty covered by Sony second year by Planet M, OUR PURCHASE DATE 20-08-08 warranty upto 19-08-10. I gave the mobile to planet m for repair as it got defective under warranty on 10-3-10 to which they accepted the mobile and said it will take 4 to 6 weeks since the second year warranty is covered by Planet M they have to send it to Sony care, get an estimate and get it approved by their superiors since they had to pay the repair charges. They call me after 5 weeks saying that the product will not be repaired because Sony Ericson says that the product in physically damaged some I.C problem form inside, the mobile use to always be at home and is in perfect condition without any scratch or damage on the body the only problem is with the key pad buttons and the ringer which has gone dead, Planet M people refuse to accept that the mobile is not damaged and say if i want to get it repaired i have to pay Rs 1200.00/=. I have said no they still have not returned me my mobile. Please tell me what am i suppose to do in this situation. Awaiting your prompt action / reply.
Vishal[protected]/26426360 / [protected]

Dear sir,

My name is kumar gaurav. I am from bhubaneswar.
I purchased a mobile phone of model (sony ericsion w350i) on the date 2-5-2009.
Its on my brother's name Sourav kumar sahoo.
Its imei no[protected]. And serial no- T26193357C.
which is now in guarantee period. Now it showing some prroblems like key pad not working properly.we
When i Went to the service center of sony ericssion which is in saheed nagar Plot numer- 15.
They are refusing to give warrenty only because there is one plastic bar missing which is not at all required.
They are mis-behaving and said that you never can get warrenty on your phone in all over the India????
Is this your customer care??? strange!!!!!
I just want to know that i am getting service on my phone or not???



Waiting for your reply



KUMAR GAURAV
Nageswar tangi, Bhubaneswar
Orissa-754002
India
Mobile no- [protected]
Email- lucky.[protected]@gmail.com

Dear sir,
I'm Vivek.s. staying in Mysore, Karnataka.
I have purchased a sonyericsson headset(HPM-82) costs Rs:1400 on
8/may/2009 for my W595 sonyericsson handset. it was working great &
the output was good. from the purchase of 2 months it started giving
trouble, the sound was not hearing properly sometimes, i thought it
was the problem of my handset, but after 10 months left side of the
headset was not hearing.
Then i gave it to the sonyericsson service centre in Mysore on 4/march/2010
Address of sonyericsson ser centre:
Sonyericsson india.
Accel-Mysore,
515/A, 1st Floor, P&T Block, (near Gnaganga school),
Anikethana Main Road, Kuvempu Nagar, Mysore.
PH:[protected]
they have given me the Acknowledgement copy (workorder
number:SE310AMS10890) and they said within a week you will get the
replacement of the same headset. but its already 1 month passed and I
hav been calling everyday & visiting to service centre but they have
not replaced it yet, they are saying, there is no stoke of HPM-82
headset, and we are not responsible for that .n nowa days they are not receiving my calls only, I want my headset to be
replaced with a new one. please do the needful at the
earliest .
with regards
vivek.s
My address:
Vivek.S
#35, 1st stage, 1st cross, Gangotri layout, Mysore(D), Karnataka(S)-570009
MOBILE:[protected]
PHONE:[protected]

sir, i purchased a SONY Projector Model No.VPL-EX5 . Serial No-7001303 on[protected] from SONY WORLD, Ernakulam, kerala, India. and it has 2 years warranty. In the warranty period it got a complaint, that is a ;lightning type line starting from the corner to the middle and colours are spreading along with on the projected area. so i gave the product to sony service centre at Ernakulam, kerala.After two months i got the product repaired. But now again in the guarantee period itsel the same complaint appeared again. if you are repairing again how can i use this product with patience? what i have to do now? My contact no. [protected]. or [protected]. Address: chithira, sanathanapuram po, alappuzha dst, kerala, India.

hi me neeraj hu mene 1 mobile liya tha banaglore se kaviraj houswera se ya mobile mene 8dec09 ko liya tha par ab esme camera proper work nahi kar raha hai aur mobile bhi kabhi khabhi apne ap band ho jaha hai jab mene esko company ke sirviec center par gaya tho uohne kaha ki ye ban nahi sakta keuki ye model yaha lounch nahi hua hai so plz me ager se yaha lounch nahi hua hai tho ye banagojer me seal kese ho raha hai plz help me and slove the my problem ok mere mobile ka IMEI no [protected] hai aur ye mobile mene citibank ke davra cerdit card se liya tha.
us company ka naam KAVIRAJ HOUESWARES 11/2, vikash link road nagassandra p.o, tumkur main road bangalore 560073 hai plz help me

i had purchased a sony ericsson j105naite handset from" Mobile store" shop in Bikaner on 31Jan10,since then there is some sound problem while making any call ,i had gone to service centre they deposited my phone for 20 days,, now the problem is there now in march i had gone to service centre now those buggers say that they will replace the board of phone and i will get my phone after another 10 days work order no. is --SE[protected]

I recently updated my sony w595 from sony update service..after that my phone developed some network detection problem for which i contacted service centre-wonder commuications in bareilly.
he refused to record a complain since power was not there.i tried updating the software.the problem was resolved but then there was some problem again and phone did not recogonize battery status.sometimes it was 10pc,sometimes 2pc.on contacting the service centre again he suggested me to get it repaired at his end itself n later on an arguement denied service of the phone itself.n also adviced me to get it repaired in delhi.
here are the contact number of service centre-[protected]

me Atul agarwal,rishra,hooghly,w.b had purchased one F305 sony ericsson with imei [protected] on 9.03.09 from the mobile store,rishra,hooghly,w.b vide there bill no.WB/1627/00001/1296 HAVING BILL VALUE 8189/- only.
from the date of purchase to till now i had deposited this set to the sony ericsson service centre "cell com",627 g.t.road,battlala,serampore,hooghly,w.b(phone no[protected].
the problem is that the phone used to turn off and reststart itself by itself,can't place calls,or whenever any body make call to my number it shows switch off while the hand set is actually in switch on mode.
i had first make complain to the service centre in oct 2009,for which the complaint number i had missed out.
the second complaint was made on 9.02.10 vide there workorder no.SE310CCM10108.
The third complaint was made on 8.03.2010 vide there work order no.SE310CCM10168.
All the time the service centre had returned me the set with complete assurance that the set is made o.k and the problem will not arise again but in vain.it used to occur after every 2-3 days whenever it had being repaired by the service centre, and now -a-days it is in complete dead position.
the fact is that the warranty period of the said set is expired on 9.03.10,but alternatively if a new product is being deposited to the service centre thricely within the warranty period,it means the product was a damage one and the service centre did not help honestly to solve the problem and vice versa had acted in such way so that the warranty period should expire.
i have full faith on company and there product but very disappointed by the unprofessional behaviour in solution of a customer complain resulting to negative mark towards company's goodwill and there services.
pls help.
mine name & address is:ARUN KUMAR AGARWAL
SATHYA SAI AGENCY
30/A/44 DR. P.T.LAHA STREET.
P.O:RISHRA
DIST:HOOGHLY
WEST BENGAL-712248
MOBILE NO:[protected]/[protected]

Purchased a DSC W35 Digital Still Camera (7.2MP) in 2007 from Vashi, Navi Mumbai for Rs. 15000.00 +.

My son broke the lens assembly gears by switching on and putting pressure on lens assembly when it was coming out. I went to a service center. They quoted a Rs. 5000.00 price for changing the lens assembly as they do not change gears only. I told them today a 8MP camera from any other manufacturer is available for Rs. 5000.00, why should I get this repaired and why should I buy a sony again? They were just not bothered. I spent Rs 12000 and bought a Nikon with 14MP!!

Sony RIP