Sony India Complaints & Reviews

Sony Ericsson — Xperia X10i

I have purchased Sony Xperia X10 few months back. I have noticed a problem in hand set after few days as it gets off itself if the internet was connected over it. I have consulted the Customer Service at Aundh, Pune for the problem and here is the story afterwards.
After upgrading the phone 2 times the engineer still didn't understood the problem with the phone and he asked it to take it back as he was not ready to submit for repair. After having a heated argument he inform that I have to go to main service center to submit it. Once the phone submitted and after lots of argument they agreed that there is some build in defect in the phone and since then I am following about the phone and received no response.
On top of that on a argument over the phone Customer Service hung up the phone in between with all the rudeness in talking.


My question to Sony is that the way the put the money in the advertisement, please put money in hiring the literate Customer Executives and making reliable goods or else don't expect Consumer to go and buy your products. I'll make sure from my end that I can put my words over to as many people as possible about the kind of product you make and the way your people behave so that people are aware about the real face of this company.
My email ID is - shubhee.[protected]@gmail.com
JobOrder No.-SE311APN10174
Complaint No at Sony Customer care.[protected]

Sony Ericsson Xperia — HAND SET NOT WORKING

I HAVE PURCHASE OF ONE HANDSET OF SONY ERICSSON XPERIA MODEL AND PURCHASE DATE OF MARCH 2011 TO TILL DATE PROPLY NOT WORKING OF XPERIA HANDSET,I GONE TWO TIME OF SONY ERICSSON AUTHORISED SERVICES CENTER BUT NOT SATISFACTION ANSWER,MOBILE PROBLEM IS DISPLAY NOT SHOWING, THIS HANDSET IS SAME PROBLEM MY FRIEND, PLZ ANY SOLUTION MY HAND SET, AND RIGHT SUGGESTION AND PLZ GIVE ME AHMEDABAD SONY ERICSSON SERVICES CENTER ADDRESS AND PHONE NO , PLZ HELP ME,

Sony Ericsson Xperia — Be aware don't ever buy

plz don't ever buy a mobile from universal,i brought sony ericsson xperia in vellore branch it's not working properly ,i have the warranty so,i gave for service but they spoiled the mobile still now it's not working properly...

Sony Ericsson — Given for repairing on 15.04.2010

I had given my sony Ericson handset on 15.04.2010 to Hot Spot Store Madhuban Chowk, Rohiin, Delhi. But as on date I have not got my hand set back after repairing. I had taken extended warranty from Hot Spot also. My IMEI No is [protected] dtd 15.04.2010. Handset Model is Z555.

Sony Ericsson — product problem

Dear sirmadam
I am using the sony ericson c510 for last 1year now it was some problem abt network in handset i given to the sony ericson service center on 27of september 2010, and now they telling that, they are able to repair that handset, after 1 year 1month it was getting problem, can you give the solution for that, because exactly after 1year my warranty has been closed,
A taken the mobile on[protected] and i given to the service center on[protected].





~regards~
Lohith.K.N
[protected]@yahoo.co.in
[protected]

i am from bhopal and have gone to hyderabad for a visit...out here i keep getting 100 same messages every minute continously that says "the subsciber you are trying to reach is barred for incoming calls - tata docomo"...please help me out

Hi this is Kiran Sathyanarayan, consumer complaint number 6036753, i had bought the same model during dec 2008 and currently facing the same problem - in my case my screen becomes very bright

THIS IS UNFAIR AND BLACK MARK ON SONY ...I WILL NEVER RECOMMEND THIS BRAND TO ANY ONE.. AS THEY SELL FAULTY PRODUCTS AND APPRECIATE THE NEW TACTICS OF EXTRACTING MONEY THROUGH THESE MEANS ...

Hi, This is kalidass, [protected], my problem is also Like Dipankar, it is ther efor the last six months, I too purchased the same model in Dec 2008.

Fianlly when it has become black totaly we called Sony Toll free number, inturn they givwlocal Service centre number for south chennai, Tambaram region. Chennai Service, Call registered on 14.12.2010, Regn No.400, contact number of Chennai Service is [protected]

The Engineer came finally and give the shock of Rs.15000 estimate for panel replacement.
I don'y know whats happening in Sony these days. If a LCT TV worth of Rs.40, 000/- needs a maintanace of 15, 000/- per 18 months, its shame on SONY for manufacturing and selling in Indian markets.

I am the sony lover and my Preivious two CRT was also Sony and my desktop's display also 17" Sony LCD which i replaced for a 15" CRT.

I can't under satnd why sony is doing like this, they are not supporting of the bad quality product. it is hame for SONY to bring such a bad model in the Indian market. Does they do in the US & European market where consumer are well protected by the Law.

I request to sony to take necessary action to fix our problems, caused by the substandard panels which fails with in 18 months or so.

There will be "n" number of consumers like us where they amy not know this comsumenr compliant forum.

Hi This is Kalidas again.

I want to share one example of one MNC.

I have Apple Macbook 13.3" White Laptop, where they are replacing the top Case along with the keyboard with out charging single Rupee, whe the top case peals of at the cormers, if it is with in 3 Years of purchase, as Apple felt this is ther problem due to the design.

One of my friend got a new Macbook even after the warranty period is over due to the failures he faced.

I don't think so, SONY will have customer satisfaction police like APPLE.

yes i have same model LCD TV purchased in nov08, my tv shows negative images, service engineer told to replace panel which cost near about 15000rs.this company sell inferior quality product in Indian market.i have seen may complaint having same type of problem, this means manufacturing defect in panel of this model but sony won, t agree to accept manufacturing defect in this model (KLV-32S400A).I have lodge so many complaints mails to company but they don't replay. they are cheating with their valuable customer.

dear mr pal...

yes u r correct. the solution may be solved just by reinstalling the video driver. the reason that they suggested a complete reinstall of windows is because some files (this could be any file) in your computer may be having a conflict or is causing the driver to fail from working properly. although the solution that u r thinking of can be the first step of solving the problem. then if it doesnt solve it, the next step can be reinstalling windows. im not a big fan of sony or anything im just setting ur expectations that reformating ur drive could be the only solution... so it will be easier for u to move on about erasing ur files... hehehe

peace out,
ronald morales

Sony Ericsson — mobile handset w 595

MOBILE SET SENT FOR REPAIR VIDE WORK ORDER NO SE311RT10122 SINCE JANUARY 9 2011 AND THE CHANDIGARH PEOPLE HAVE NOT BEEN ABLE TO REPAIR THE SAME TILL DATE WE HAVE GONE TO THE CENTRE MORE THAN TWENTY TIMES AND SENT SEVERAL COMPLAINTS TO CUSTOMER SERVICE CALL CENTRES NOW THEY SAY THAT SET NEEDS TO BE REPLACED AS MOTHER BOARD IS DEAD. PLS ADVICE WHAT TO DO ?

SANDEEP MOHINDRA
[protected]@airtelmail.in

I purchased sony ericsson mobile battery seriel no.397624 on 13/11/2010.
From Swagat (authorised dealer of sony ericsson) Anna nagar, chennai.
Now the name changed to Sony ericsson experience store Nungambakkam chennai.

I got bad experience after purchasing from the store. which is
no battery back up in the battery i purchased. I walked into the store for replacement
of the battery there is no proper response from the sales persons.

I need to replace the battery earlier else i may file case in the
consumer court regarding this problem.


A Rasheed
[protected]
[protected]

myself piyush pushkar from patna

on 27th july, 2009 i submitted my sony ericsson w580i to graphline care at patna

day after submission date, i recieved one sms from service center that my mobile has been repaired, kindely collect

but when i reached there, they told me that your cell cant be repaired, it will take 10 days
and still i didnt recieve my cell yet
today i.e on 25th august
lastly they told me that your cell cant be repaired as they didnt recieving faulty parts from sony ericsson!!.

and lastly they told me to submit Rs1800, nd recieve your cell alright

in my sonyericsson f 305 i have software problem ie games are not installing and videos are showing currpt

No comment because u r bad service ……….chahe kuch b keh lo kitnai compliant kr lo aap logo ki service kabhi sudhrne wali nhi hai


My set is t-715 & work order number SE311TCC10935
2 week ho choke hai hai abhii tak under repair hai What is this …



I m unsatisfied this Phone.compani.service, & Brand ok

Sony — poor service of sony psp

i am very disappointed with the sony poor service facility this is third time i am sending my sony psp 3004 for servicing with the same problem occured third time.sony dont look in this matter so far .no concern about that.i am quite annoyed with thatand the service facility is poor in this region

cybershot 810i — restarting

Hello sir, I am a user of cybershot 810i model
There is a problem with this mobile
Every time i want to make any call or navigating around the phone gets restrated .I am using 2GB external memory sir and i want to know the problem pls help me regarding this.
thank u sir.

I have purchased this mobile 6 months back and now it is not working.I have given it for repair at Sony authorised servicecenter. Service center people are saying that you have to pay 7000/-Rupees to get it repaired
My Phone is in Warranty period
This product is having lots of problem since from the day it has been launched

I have purchased k850i mobile 16 days back and now his disply crack inside portion without any physicaly damge.I have given it for repair at Sony authorised servicecenter. Service center people are saying that you have to pay 1200/-Rupees to get it repaired.
My Phone is in Warranty period.

I have purchased k850i mobile 16 days back and now his disply crack inside portion without any physicaly damge.I have given it for repair at Sony authorised servicecenter. Service center people are saying that you have to pay 1200/-Rupees to get it repaired.
My Phone is in Warranty period.

Please send me any response of my compliant. I will take any decision.

I have purchased k850i mobile 16 days back and now his disply crack inside portion without any physicaly damge.I have given it for repair at Sony authorised servicecenter. Service center people are saying that you have to pay 1200/-Rupees to get it repaired.
My Phone is in Warranty period.

Please send me any response of my compliant. I will take any decision.

Sir/Madam,
I have purchased Sony Ericsson K 850 i model mobile from subkshisha Trading Services Ltd.Grantroad East Mumbai

The stock which they gave me was a out dated the sales man told me the price of the mobile with the scheme of insurance an other future with memory cars of 2 GB.I went ot my office an send my staff to purchased the said with the description written by the showroom manager on the paper with the rubber stamp afixed .They made the bill on staff name an show him the instrument is working properly on his mobile no:[protected] an operate the instrument. but when I checked the instrument i was shock by getting 512 mb memory card. I immediately send the same person to get the 2 Gb Memory card version .They spoke to me on phone an assured me it will take thirty days as per the company policy will send the new hand set after thirty days.
then after they send him to Salora International they refuse and told we on do within seven days.
Then after 25/01/2008 i had send my phone to Mulund as the phone system started giving problem they took the instrument an opened the said without making the job sheet an damaged the top panel an retuned.
after that I was busy with the doctors due to my mother health as she has cancer.And my hole family was busy as she had to under go for operation after the operation I personally visited the Kaiser Electronics at thane west on[protected] an handed over the said hand set to them they retuned my hand set by mentioning fault code 19 action code 14 part description problem not found They did it 2 times S/W upgrade but problem not solved ad send me to Salora office grant road Mumbai the Problem with the hand set is Phone Hang, freeze problem, Greenish Effect in 5 magapixel camara, Network problem Memory card replacement. dialing number connects to Other services provider the value of hand set at the time of purchased the hand set was RS:20503=00 now the current market for new hand set with 2 gb memory card is Rs:19050=00
I request u to guide me how to file a complain. I want to Know weather Am I proctered under the Consumer protection act an under which category I am fitted to filed the legal complain an what is the amount to seek the compaction an what are the slab of amount minimum to maximum

Dear Sir, i have purchased sony ericsson mobile w580i from your authorised sales point SUBHIKSHA on dated 15/03/08 with in 3 days problem regarding drop cell conversation cut off, equipments hang and mobile was heating this all things started happening with my mobie and i showed my complaints to your service dealer ACCEL FRONTLINE LTD, and after through check up they issued a D.O NO 720643 and while taking the new handset from where i have purchased within 15days i am having the same problems within my cellfone i am very annoyed with the customer care dept for not proper answering to me they are very rude and shrude, no body is dare listining to my complaints as i am having extensive use of this cell phone it is very tough for me to go with this cell. I want international customer care support no as well as mail id so that somebody can listen to my complaints

Dear Sir/ Madam,

I have mobile model W580i, i got some display problem in mobile with in 5 months, i have warranty so i given service my mobile to your authorised service centre ACCEL FRONTLINE LIMITED, chennai on 17/04/2008 my complaint id is CN1-SE-498197-CP, but still there is no response in service centre and i spoken to customer service manger there is one mr.muneer he also not responding properly, i am very embarassed, pls try to understand my situation and pls take action immd. Your immd action is highly appreciated. Kindly do the needful.

i have lost my mobile, sony handset w580i, imei no is [protected], can i get help to locate my mobile

rgds
gurmeet

i have lost my sony handset model w580i, with imei no [protected].i need help to find my mobile

rgds
gurmeet

sony 200i mobile sevice center — not ready to do service-within guarantee period

sir/madam,
I brought sony 200i mobile last december.I have a problem with the connector of the mobile and they(costomer sevice center) are saying that i am delebrlaty manipulated to the mbile but actually its not true they are saying unless you pay for it they wont do any thing for it.
I went to
service center address is in valluvar kottam high road nungambakkam, chennai, tamil nadu, inda
Actully the cunductor is just rusted and the it has to be just colored tat's it.
expecting early response to my problem
K V Gevargehse

My complaint id is -- SES08CHD.15846 .

I HAD GIVEN MY MOBILE FOR REPAIRING IN SERVICE CENTER. BUT AFTER 15 DAYS, I HAVE NOT GOT IT . THEY HAVE NOT REPAIRED YET. SO PLZ TELL ME WHAT WOULD I DO.

Respected Sir,

I have Sony Ericsson K550i model. I purchased on date:[protected]. I am
facing problem with my built in 64MB memory card. I went to authorized show
room and reported complain on date:[protected]. My memory card is in warrenty
period.

I visited twice they told me, we will informed you while memroy card is with
us, right now it isn't available.

But, till date I haven't received any information regarding that.

So, when will I got my Memory Card replace?

Here also I mentioned authorized show room detail information.

Address:
TECHNIKS
3 & 4, Kasturi Complex,
Opp. Shraddha Petrol Pump,
Judge's Bunglow Road,
Bodakdev, Ahmedabad -380054


Waiting for you quick and positive reply for the same.

Thank you.

Regards,
Pratik Shah

I HAVE PURCHASED SONY ER. K810i cyber shot for rs. 16500.first 4 months it was ok but after that it started giving problems. the problem was of auto swith off problem. i go to ferozepur service centre( that was 32 km. from my living place) & they people gave me back this mobile after 5 days. first 10 days it worked ok but afterthat again same problem occured. now the thing is i live in faridkot. i do not have any nearby service centre. again i have given it on salora service centre at ludhiana(250 km. from my living place).. now the complaint is that the people over there r saying that we will change the motherboard of the mobile & it will take 2 weeks. how i have to arrange myself 2 weeks without my mobile? i cant wait for a too long period. plz help in solving the case as soon a.p.

thanks

I have purchased w700i mobile and now it is not working.I have given it for repair at Sony authorised servicecenter. Service center people are saying that you have to pay Rupees to get it repaired
My Phone is in Warranty period
This product is having lots of problem since from the day it`s camera on and mobile switch off.

respected sir, i purchased a sony mobile handset no. z550i from reputed shop on november 12 2007. In two months back my phone switch off automatically & ringer is also not functioning of that time. regarding this i approach to ur MALL Road showroom
Named SALORA B.M. SERVICES Shop no 6. pearl palace, ghumar mandi ludhiana phone[protected] mobile[protected],
here really they are fraudy person & even they have dont knowledge how to behave with the customer. really they are there just making the fool of other's. they dont help me & cant register my complaint. they told my handset is out of warranty.
they told me that i have to pay rs 950 for that .
really they are very fraudy & greedy person. they totally misuse the power & infrastructure of the company.

i m asking u is this is right way to handle the customer.
still they are just pass their time in the showroom & earn the income by just making fool of others.

i request you to take strict action against them.

my contact details are:
jasbir singh
h. no 2495
b-14 amarpura
ludhiana 141008
contact [protected]

I purchased a sony ericsson W350i handset on 13th June 2008 from a Dealer in Thane. i have started facing problems from 21st june 2008. I switched off the mobile on 22nd June 2008 and tried to switch it on, but the Mobile is not getting started and the handset is getting hot. Within a span of 7 days the handset is getting hanged, so what satisfaction does sony ericsson provides to its customers.i am going to take this issue to the consumer forum.

sir,
i am using w810i(last 8 months), now his display crack inside portion without any physicaly damge...i missed my waranty card...plz arrange proper solution to me .. i am in chennai.
i need address of sony authorized dealer...

With Regards,
srinivasan D
[protected]

My sony erricson mobile W700i (which is in warrnty period) was showing some problem regarding Battery Charging through a charger. As per my understanding it was just a problem of mobile Socket in which we connect charger. As my walkman and mobile charging was also working in once when i tried for thrice from a Month because of same reason.
I had given my mobile to service center(Goyal Shopping Center, Borivali(w), Mumbai) they told me that within two days they will give me estimates if something which is not covered in warrenty preiod.
After two days they called me and said it will take around 750/- for some technical reason and they need one week to get it doen. I said ok.
After a week when i went to collect my mobile they told me they need more two days as some parts they have not received from Sony.
Still today they are jsut telling me with in two days it will get ready.
Now its around a month and now they are telling me that your moile motherboard is having some problem so your estimated has got changed and need to pay 1200/-.
How we can believe this service center guys?
Are they killing time intentionally?
Do they want to make more money by keeping sony erricsson customer on hanging?
Are they tellign us don't take sony erricson mobile again as you are aware how we are proving you the service?
Are they having that much workload that they can't manage?
Sony erricson has to take it very seriously? When i went to service center for my mobiel i always found big queue of customers? Is this the quality???? Is this the service? ...

Sony Ericsson / Z550i — Seeking information

I gave a Sony ericson Z550i mobile for service on 31/5/08 through my friend. The complaint no. is 14313. Till now Iwas not able to trace in what condition my was. Each and every time when I contact the customer care, they tell me a date to collect my mobile. But when I call on that date, they tell that your mobile was not ready and give me another 1 week time. Pls mail me the exact position and try to deliver my mobile as soon as possible. Thank You.

Dear sir/madam,

i had purchased a sony ericsson W850i mobile set (IMEI: [protected]) from Mobile Store in Jabalpur (India) on 16 Jun 2008 on cash payment. on 18 Jul 2008 all of a sudden the display of the set went faulty and nothing was visible on display within a couple of minutes and phone stopped working altogether.

i contacted the vendor and they directed me to Sony Ericsson authorised repairers "IT Solutions" at Jabalpur. the shop was closed on 19 and again on 20 Jul 2008. i deposited the set on 21 Jul 2008 and i was told that the set had a manufacturing defect and that i would get the set back after repair on 28 Jul 2008.

But on 28 Jul, i was told that it would get a day more. on contacting on 29 Jul, a am told that it might take a couple of days more.

sir, i have already lost contact with all important persons for last more then 10 days now and don't know how much more time will it take. i tried to find out procedure of making a complaint from their dealer, but they refused to entertain.

i want to make an official complaint to them through you about the quality of their product and lackadaisical attitude of their staff. the present one was the second sony ericsson set that i bought. but now my faith in the company is shaken.

please forward my formal complaint and get a redressal for my grievances. i don’t care if the set is taken back and i am refunded my money so that i buy mobile set of any other reliable company.

my mobile number is [protected]

my mail id sappy.[protected]@yahoo.co.in
yours sincerely

s k sharma
Jabalpur
(M.P.)
India

i had purchased sony W910i but within 02 months it displayed has gone.

pl. give list of service centre nearby dadar & andheri area (mumbai).

Dear Sir,

I have bought a New mobile K790i on your authorised dealer Poorvika on last week . I have a problem in memory card inserter When i inserted my 1 gb M2 Memory card the following message displays (MEMORY STICK NOT INSRETED) Pls inform me for further proceedings.Thanks.

Someshwaran.D
Kanchipuram

Dear Sir,

i have taken sony ericsson mobile w800i a year and half ago, 2 months back the problem in cell phone occured with mic that my voice cant be listen by the caller only i can listen to callers voice and second problem was software got lost.
i had given this to your ghatkopar(W) authorised center, due to it was out of warranty peroid i had to pay Rs.1150. the executive had askd me to come after 10 days, upto here its ok. coming back after 10 days i got my cell back but with in one day that problem started again. i gave them back my cell saying the problem hasent sorted out yet, they asked me to come after 2 days again after 2 days they told me it will take 10 more days. this thing happen 3 times. its been more than 40 days and i dint got my cell phone yet.
so my request to you is please kindly look into the matter and give me favourible reply.
my mobile no is[protected]
my email id is [protected]@yahoo.co.in
siddhesh wadkar

sir, loss my phone sony ericsson w580i

imei[protected]

sonyericsson — problem in handset:-display problem,display filikers,sometime white display problem,can not charge,automatic switch off mobile.

dear sir,
i have purchased a sony ericssion model no.k550i on 13/05/2008.now there is some problem with my handset.
and i give my handset to sony ericsson service station(accel frontline ltd.)zone-2 m.p.nagar, bhopal.(m.p) on 11/08/2008
and they told me that it take 1 week for repair of your handset.
but today on 29/08/2008 they are saying that it may take 1 more week for repairing the handset.
kindly do the needful.
problem in handset:-display problem, display filikers, sometime white display problem, can not charge, automatic switch off mobile.
call id no.:-BHP-SE.648701-CP
Toll free complaint no.:-SE[protected]

dear sir,
i have purchased a sony ericssion model no.k550i on 13/05/2008.now there is some problem with my handset.
and i give my handset to sony ericsson service station(accel frontline ltd.)zone-2 m.p.nagar, bhopal.(m.p) on 11/08/2008
and they told me that it take 1 week for repair of your handset.
but today on 29/08/2008 they are saying that it may take 1 more week for repairing the handset.
kindly do the needful.
problem in handset:-display problem, display filikers, sometime white display problem, can not charge, automatic switch off mobile.
call id no.:-BHP-SE.648701-CP
Toll free complaint no.:-SE[protected].


Thanks with Regards
Vikram shrivastava
[protected]

U NEED NOT TO PAY ANY AMOUNT FOR THAT SET IF IT IS IN WARRANTY PERIOD.

Dear sir,
I have purchased Z555i Sony Erricson Mobile from Subiksha Mobile shop, Kalyan Its hanging many times & now its completed dead.pls give the contact no from Andheri west .

Sony Ericsson-W850i model mobile — Mobile is not working

Dear Sir,
We have purchased a moble of above model since 6 months back, but during six months it had been repaired 6times and till now it is not working. In every time authoriesd repair centre located at Lajpat Nagar, Delhi saying PCB has been changed and there will be no problem occur.but still problem is persiting and they are not giving me new mobile. Please do the needful actin.

I require full housing of w810 i

I have purchased w-700 i about year back. In last 6 months I have changed my charged two times because of some battery charging problems. Even after talking with my friends, they have also confirmed the same.

I am very upset and frustrated with the handset charging problem. Henceforth I will make sure that non of my family member will buy soni handset.

Three months back I purchased sony erission W910i. camera is not working now. Please let met know the service centres in Chennai to get my phone repaired


Gokilabalasubramanian

Dear Sir,

i have taken sony ericsson mobile W910I a 4 MONTH ago(01.05.08), imei no-[protected] 2 months back there were problem in walkman games n application AND CONNECTOR.ihad given at your service centre at fortune mobiles faridabad, after 20 days i got back, as it is, after that on 02.09.08 i given it again (CASE ID-SE[protected] but till date there is no response.my phone is an under guarantee please replace it against new one, i really fed up, with your services such as reputed company like sony .please forward my formal complaint and get a redressal for my grievances. i don’t care if the set is taken back and i am refunded my money so that i buy mobile set of any other reliable company. myphone no is[protected]-[protected].this is my last notice to you if the action not taken within 2 days i will go to consumer court.

AKASH KUSH

Sub: My mobile set details are as follows:
IMEI No: [protected]
Model: w910i
Complaint lodged at: Fortune Mobiles, shop no. B-387, Faridabad, vide Case ID[protected].

It is a matter great regret that inspite of innummerable calls and complaints for the last four month, ever since the purchase of the set, the problem of my mobile set has not been sorted out. If such is the sorry state of affairs with a company of your repute, how can small players be blamed.

Our last complaint no. in your complaint center is - SE773-3819 regarding problem 0601-can't charge: walkman, games n application, connector.

We have been following up with the complaint center for the last many months now and still have'nt got any response.

We have once again lodged a complaint using the same job card. This is the last complaint with your service center, in case our problem is not attended and rectified this time, we will be forced to call on the consumer court.

Thanks & Regards
Girish Sharma - M: [protected]

Sony Ericsson Z555 — Mobile is faulty and stopped working completely

We bought Mobile Z555 model on 1 June 2008 (EMEI:[protected]) from The
Mobile Store, Hirnandani, Powai, Mumbai - 400 076. The mobile was not functioning properly since begining, finally it stopped completely working and become dead. We took it to service centre at DM Telesystems, Ghatkopar, Mumbai on 26 July 08 (SE08-A[protected], he said PCB is completely gone and would take 10-12 days. We called to call centre and send request to replace it and again called on 30 July 08. The Call centre executives straighaway refused to give replacement saying, their policy is not to replace mobiles. I have sent e-mail to support centre, but no response. I am surprised how company's like Sony Ericsson do not replace faulty mobile handsets.

Hi Guys,

I took the new W200i Sony Ericsson, on 12th Oct 2008, next when I am trying to Charge, it not at all charging, and it is getting become hot.When I Reached the service center, they are telling that...you need to replace the PCB(mother board) that will take again 15-20 days he says. I agree with this, but PCB is an Heart of the mobile, if that is lost then, what gauranty that will work fine for longer period.
I would like to Replace the Hand set itself, but the Shop person is not agreeing for that.
Can anybody help me out in this?


Thanks in advance...!


Regards,
~Veeru

sir i have a serious complain about your service center from last 30 days i am facing couple of problems with the hand set but the service station workers are telling me that they don't have the parts available with them, my w610i keypad foil is not working.center button and cancel button also.

i have w830i and its keys of menu, call and navigation are not working. pls sent address of sony ericcson service centre in mumbai.

My brother bought a new sony erricson k850i phone 5 month back from UK.Now my phone is not giving display.I showed it to sony erricson authorised dealer Allied Info Tel here in dehradun, Uttrakhand, India.He is telling that the main board of the mobile is faulty and it will cost me 75% of the total cost(that will come arround Rs15000/-).Also he is telling that i cannot avail warranty since it is purchased from UK and not from India.If this is quality of phone as well as service then i will never recommend any body to buy sony erricson product.
Thanks
sudeep

My brother bought a new sony erricson k850i phone 5 month back from UK.Now my phone is not giving display.I showed it to sony erricson authorised dealer Allied Info Tel here in dehradun, Uttrakhand, India.He is telling that the main board of the mobile is faulty and it will cost me 75% of the total cost(that will come arround Rs15000/-).Also he is telling that i cannot avail warranty since it is purchased from UK and not from India.If this is quality of phone as well as service then i will never recommend any body to buy sony erricson product.
Thanks
sudeep

Dear Sir/Mam
I had purchased a sony ericsson handset w200i on 1-Nov-2008.
when the scratch card offer was valid for the consumer as per the news in amar ujala.But at the same time when we went to the to the shop for getting our scratch card then the dealer says .that the scheme was only upto 28- nov-2008.and He didnot gave any scrat chcard to us.
Dealer Address- City Communication /shop no 22/city plaza /DD Puram Bareilly (UP)243122
dealer phone no-[protected]
so my request to you is please kindly look into the matter and give me favourable reply.
My contact no is [protected]
thanks...
Arvind Kumar Goel

i need a full housing of k 550i, i hv the phone since 1n half yr .. n the network of this phone sucks .. ppl don not connect on mah phone evn tryin it some 50 times .. n i hear lots of complains 4 sony ericssion service center .. i dnt want additional problems giving it in service centre 4 repair .. any suggestions ...?

Dear sir,
I was purchase the Mobile (Sony W302) from Poorvika mobile shope.. When i bought the mobile problem start.. following problems...

1). Mobile Sound is very very low. - Note: it is Walkman Mobile
2). hearing voice is very noising
3), Headphone is make a Ego.. etc..


these are the problems

Dear Sir,

I Was Purchase the sony W 302 Mobile from your authorised dealer Poorvika Mambalam branch at chennai.. On 5.12.08 my invoice No is 2592 ..Area code 0 7 1...
When i bought the mobile problem is start.. My problems are followings...

1). Mobile sound is very very low - like the mobile is a walkman mobile...

2). hearing sound is very noising...

3). Headphone is make a Ego lik bouble voice

4). Etc..

these are the problems are made..

Note: I want replace the mobile..

please kindly look into the matter and give me favourible reply.

My Mobile No is : [protected]
My E-mail ID Is : [protected]@yahoo.co.in

Regards,
M.Mahendran

Sony Erricson W 580i mobile — 3 repairs in last 5 months - Still not received the handset.

Am Huzefa Saify,
I bought Sony Ericson mobile W 580i on 03/01/2008.
IMEI# [protected].
(With 1 year warranty)
Invoice No 18181 from Zoop, Mumbai.

Complaint : This handset was repaired previously two times at Salora International Ltd, Mumbai. Now it is again lying at Salora for last 20 days since 03/12/2008 under third complaint.


Concerned Complaint id and details are:
1) SES08MUM19627. Problem description: Auto OFF, Inner Keypad not working, Speaker voice problem, etc.
Date of Depositing Handset 30/08/2008 ;
Repaired & returned on 20/09/2008.
No of days taken ; 21 days.

2) SES08MUM22036. Problem description: No ring tone sound, MP3 songs not playing, Auto OFF, Inner Keypad not working, Speaker voice problem, etc, .

Date of Depositing Handset 11/11/2008 ;
Repaired & returned on 13/11/2008.
No of days taken ; 3 days.

Now Third time
3) SES08MUM22756. Problem description: No ring tone sound, MP3 songs not playing, Speaker voice problem, No Video Recording etc, .
Date of Depositing Handset 03/12/2008 ;
Repaired & returned on still not returned.
No of days taken ; already 20 days & still not done.


This whole issue was communicated to[protected] Sony Ericson call centre New Delhi ) on 15 Dec 2008 complaint no SE 750-9538 . Concerned Executive confirmed to escalate the same & delivery of handset within 48 hours, " This was very impressive to hear .

Till 19th Dec no communication was received from Sony Call centre, I called up again, talked to Mr Jitender asking the status, to my surprise he told my handset is ready & I should collect it from Salora. I called up Salora at the same time asking for time to come up . Very shockingly Mr Vinay at Salora said " We have yet not received required parts from Delhi, kindly call later .
I took Mr Jitender at Sony Ericson on parallel call with Mr Vinay at Salora, what I discovered from their talks was that Internal communication system was a total failure at Sony & not at all unto the mark, Both of them kept on arguing about their respective status being right, that too at my call cost.
Conclusion from Mr Jitender came that I will get my Handset by 20 Dec, or else they will call me to update.

As usual I received no calls from Sony Service centre / Complaint department till 22nd Dec .I called up to Delhi complaint dept again
This time it was some lady, Not at all clear in speech & not knowing what to reply, at 22nd Dec 10:30 AM.

I called up to Delhi complaint dept again at 02:00 PM of 22nd Dec, this time it was Mr Ajay chauhan, giving me all excuses, even accepting that the Systems at their ends are not working & to give me a call in One hour .

This time I warned him of Consumer complaint & legal actions if no response comes within 1 hour & asked fro escalating the issue to required ranks for getting the Handset replaced .

I received a call for the first time at 03:00 PM from Sony, this time it was Mr Amar .He confirmed me that a handset could be replaced only if the total talk time is less than five minutes. He told me that same will be escalated to required seniors & if possible I will get my handset repaired before weekend.

Respected sir,
I am not at all satisfied with consumer dealings / Responses from Sony Ericson Service centre & Complaint Dept.
I need replacement of my handset ASAP
& to be compensated for all mental trauma & Efforts put in for a simple thing like Mobile .
Rgds
Huzefa Saify .
+91 [protected]

I purchased W910i from ur dealer in DLF Galleria, DLF CITY-IV, Gurgaon in the month of April this year.

From the first week of my purchase, Iam facing lot of problems with your product.Initially I went to the dealer and he just formatted the phone with the assurance of no problem again.But very shortly, it occured again.Now that dealer has shut down from that place and I approached your service centre at Old Gurgaon Road, Opp Maruti factory.

They also formatted the phone as well as the memory card, due to which all my stored data like photos, songs, clippings and ring tones were erased.They promised for no furher trouble.But within a week, it was same problem with the phone.

I'm really fed up with the repeated problem and just want to give up this phone.i'm a regular user of mobile for the last 11 Years with only NOKIAand it was for the first time we opted for Sony Ericsson to have some new experience, but not like this.

So, U are requested to let me know where should i go with my problem .I don't want to continue with this phone.

My mobile no is [protected].It's rgdng W910i phone .I'm facing no of problems with the phone .Pl see to it asap.

Hi,

My name is DEV and I am working as Administrative officer in HCL, Noida ...I have given my Sony Ericssion Mobile (MODEL K550i) for repairing of LCD display Screen to M/s GNH TELECOM, SONY AUTHORISED SERVICE CENTER, 1ST FLOOR TILAK BHAWAN, SHARMA MKT NOIDA .

I have given this mobile on dated December 17, 2008 and JOBE No. 1281.

Since 2 weeks covered but my mobile was not repaired, I have even spoke with service center manager M/s BHARTI PUREL and get dissatisfied response saying ..."Parts not available".I never expect this type of response from a authorised service center ...WHAT U PEOPLE ARE DOING SITTING AND LODGING COMPLAINTS WITH NO RESOLUTIONS.

KINDLY SUGGEST WHEN MY MOB GET REPAIRED ???

MY EMAIL ID : debjeet.[protected]@gmail.com
Mobile : [protected]

hello, , , , !!
i m really disapponited towards the service provided by the service centres coz ur toll free numbers r not working and i cant get the information about ur uthorised service centres in Bhopal M.P.
My mobile W 510i i have brought it 2 months back n now camera is not working and its not even getting charged.
I need to consult the authorised service centre as sooon as possible.
Could you please revert back to me as sooon as possible coz i m not able to use my mobile.
My mobile number is [protected].


Namita

i had purchased a w350i in june'08...its flap broke 5 days back...jus tel me wil it get repaired and how much will it cost...its in warranty period...please reply as sn as possible...

POOR SERVICE from SE . My G900 is under repairing since last three months, but due to stupid service engineers & more careless stupid dispatch concerns of Mumbai Service Center. I'm been facing and come to a conclusion that when u Buy SE phone enjoy till it works, when it stops working throw it in garbage, instead of contacting any hopeless service concerns...

mobailservice

sony is good mobile

tejasvi — Shift the Net Cable

Shifting shop beside complex, Please Shifting Cable to my shop,
Regarding details pl. contanct:[protected]

Sony Ericsson K790i — i lost my phone memory can i get it again

i lost my phone memory can i get it again ...

I had purchsed a W350I in Nov 08. It is in wrranty period. From las 15 days flapping is not working, handsfee not working

Pls suggest what can i do?

yes..
the same problem happend with me also.
sony ericssion w 200i set has its own problem. it gets moisture from the atomosphre and hence, even i[censored] never pour anyliquid on it, it gets rusted on the connector portion.
i also went to roop nagar, delhi service centre today, but they told me..that i have poured some water so, not repairable... now by sony..

this is really disgusting.
are sony ericssion people listening it? i have one 300i mobile also but the same proble happened with me again also.
why with only sony ericcsion mobile??
please, do anything ..for me..
rakesh [protected]

I purchased a handset Z555 sonyericsson on 31 August 2008. and i had a continues problem with Speaker phone, in just 3 months duration 2 times i given for servicing and still i had a sample problem. along with Battery charging problem.

Z555i — Display contact problem

Respected sir,
I purchased my mobile phone around 2 - 3 months ago. after the 2nd weeek itself the display went off and i could not see anything took it back for repairs and then the customer service tried to fix it which took them 10 days as they said there were various problems which ii dont believe to be true. when i got my phone back after 10 days the panel was completely scratched and damaged. The service centre in Bandra said that they would replace it and call me when they received the part however i havent yet received any call. Moreover the display has gone off again as the contact issue seems to be a manufacturing defect.The services of the centres is really unprofessional.
I need to know what is my solution regarding this as soon as possible as i am highly dependant on my mobile with regards to work.

sony w302 — yahoo service deactivation

Dear sir,
I have already disconnected yahoo services in my mobile on 03.03.09 but today I got one meassage states that "your subsription to yahoo zone has been renewed for 7 days . you have been charged Rs.10 for 7 days". and also this Rs.10 already deducted, please deactivate my yahoo connection in mobile.
My mobile no is [protected].

W760i — Extremely-Extremely Poor After Sales Service of Sony Ericsson mobile

The Head Customer Service- Sony Ericsson

I am frustrated with the services SONY ERICSSON Mobile. I have handed over my Mobile W760i on 19th Feb'09 to their service network M/s My shopee located in Aundh.Despite delivery commitment of new instrument within one week I am still struggling to get my mobile till today. The owner is not even bothered to receive & revert back on my daily call to her.

Till tody i.e. 12th Mar'09, on repeated request to communicate with the owner I have been told that the so called servicable part is not available at the company level itself.

Hope you appreciate my concern. I expect an immediate free replacement of my mobile.

i'm unable to open the game and applications menu

as always operation failed occurs

so give me the solutions

Sony Ericsson Mobile — Mobile loss

I lost my Mobile. Make Sony Ericsson

My Mobile Sr.no. is[protected]

My Mobile(BSNL) No. is [protected].

May please track the calls from mobile/whereabouts of the mobile using ID and may please mail the details.

Also block my SIM and allocate the same No. to me.

My address 3556, ODF Yeddumailaram (Patancheru)

sir
maine sony w302 phone abhi kuchh din phele hi kharida hai. lekin mai iss phone ko change karna chahata. kyonki iska sound bhaut bekar hai. kya ye poosible hai. w302 bekar phone hai. isse band kar do. iski cost bhaut jayada hai. isme koi khas features bhee nahi hai. isske achha mujhe nokia lena tha.

i purchased sony handset w595 n within 25 days my display is gone.only black screen is there, i went to service center n god know how much they wil demand for the repairing . i m not happy with the product

Purchased T700 sony erricson on 5th Jan'09
Has problems given to service centre.they are mentioning it needs to replace hardware which weill take 20 days.
This is not acceptable.called company customer support but no support in fact due to technical problems they were even not able to register complaint
Asked me to be in touch with Service centre

Mobile phone can be placed at service centre for repair / replacement for 15 -20 days

Needs proper support fron company side else this is frustrating

i want to apply for service center in latur maharashtra pls give me direction sir / mam

[protected]

[protected]

dear sir/Madam
i have purchased a sonny ericson w580i model in nov'07.Display failure accured in my mobile in 6 months back and i have serviced it by paying of Rs.2400/- for display.Once again same problem appered to my mobile w580i in jan'09.

Give me your seggestion and service cemter address in Hyderabd.


thanking You,

with regards

venkatesh.D
[protected]

sony w302, worst phone at Rs7300/-, not worth, pls dont buy, no value for money, its a shame a company like sony has made such a cheap quality model with non sence features. poor picture quality, low sound, one should go for nokia, sincerely. If sony can exchange this phone or pay back the price I will be thankful.

sony w302, sony pls withdraw this model, cheap china made handset, all buyers pls go for nokia, no value for money, its a fact.

Sony Ericson-W350i — Care centre not working properly.

Dear Sir,
I purchased a sony ericson(W350i) on month of August-08. On 13th of March my phone is not switch on. I go to service center on 15-March-2009 in ghaziabad whose name is (ANJUL IMPLEX), Ambedkar Road, Ghaziabad.[protected]. They said to me submit your set, we will return u after 15 days. I repeated followup of my set again and again, and request them to give my set as soon as possible. But they always said next week.
Sir, I request u to do needful as soon as possible.

Regards,
Siddharth Garg
Mobile:-+91-[protected].

I have sony mobile no. W910i from Sunny Electronics Jaipur On 05.06.08. Due to some reason Battery(Model No. BST39) is losed on Jan-09. I try all sony mobile store Jaipur & service centre. And also complain in Sony Customer Care. But till they not provide battery. Plaz suggest me whant I can do.
Sabu
Mobile No. [protected]
e-mail: [protected]@hotmail.com

my phone k750i camara not working

respected sir i purchased a sony ericsson mobile w760i last year after useing it for 4months i realised that my phone had a connector problem i gave my phone to your service center which is in ghatkopar yhey told me to wait for 30minutes and after that my cell would be fixed since it was their time to close they told me to collect my phone after 2days the next day i received a call from the service center saying that my cell couldnt be fixed and that its a level 3 problem my dealer directly transfered my cell to vikroli service center they returned my phone after 2 months after seeing the condetion of phone i did not accept it cause there were a lot of scratches on my phone after talking to some people i was promised that i would be given a brand new cell phone with all the accesories but i didnt receive it now they have provided me with a new phone but a different modle w595 without the accesories now its been over 4 months that i havent seen my phone i request you to look into the matter as soon as possible and provide me with the best deal possible i had already suggested to your service center to provide me wioth an enpencive phone and that im willing to pay all the extra charges please take all the action as soon as possible

I had better not be charged for any of these mobile yahoo text message or their will b e a serious problem. I have not authorized anyone to contact me via my cell phone. I am certain my employer will be forced to press charges.

hi its Durgesh singh
i have purchesd a sony mobile (k-530i) at 26th jun 2008. after 4 month its bettery make some problem. it goes down in 3 hours with out any us. i want to ur service center at ujjain. but they dident make it. it is also unable to conect with p.c wia usb cable.
cervice center told me it is a problem of board and mobile will send to company for 30 days. but they never give me subtitude mobile. what should i do. pls guide me

Sony Ericsson / W760i — Mobile parts not being available

Dear Sir,
I Bought a mobile W760i of Sony Ericssion about 6 months ago and about 2 months ago the lcd display of the mobile got cracked. I went to your service centre in jaipur and asked for its repair they said that the part is not available and would be there in 2-3 days. Since then I have called a nuber of time at your service station about the above part and they still say that it would be available in next 2-3 days. I am surprised to say that how long the 2-3 days of your service centre take to make tha part available. Your centre manager Mr Yaswant Singh says "You can try in the local market to get the mobile repair". Is this type of response accepted from an authorised service station and if so then what is the need of such authorised service stations. This indirectly means that the local repairers are more capable to make a part available then such a huge company. This is a matter of great shame. You are requested to take some action in the above matter and kindly make me know that where can i get my mobile repaired in Jaipur, rajasthan? How much time would it take? and what would be the charges for the same? Kindly reply at an early otherwise it would be taken as it is of no use to make a complain here and one should prefer brands other than sony.
thanks

Dear Concerning,

I am user of Sony Ericsson cell phone and facing so much difficulty in services. After a month or so I was facing and hanging problem during the dialing and receiving the phone calls. I have given handset to your service partner Salora International to rectify the problem. They confirmed that there is a mother board problem in set and they will replace in 3-4 days. After 15 days constant follow ups they handed over me the phone and confirm about mother board replacement. Again I am facing the same problem I went to your service centre they straight away refused that they are not having any part right now and they can't help me with this.

I am a sales and marketing professional and used to travel a lot. If this is the service and product I got after investing the Rs. 16, 000/- with the expectation of good handset with good feature.

My friend specially suggested me for to buy W760 is the best cell phone available in the market. I would like to mention that I have invested money to get better product and services not to roaming around your dealers and spending so much energy and time to visit his place.

I am writing this with the expectation of an positive reply from your end to sort it out this issue permanently.

Copy of invoice is enclosed for your reference.

Looking forward for a positive reply from your end.

Kind Regards

C. P. Rathore
+91 [protected]

i m having auto off problem in my w 550i
i dont have the address of new service centre in gwalior (m.p)
please send me the address
thax

Sony Ericsson - Authorised Service Centre — Mobile given for repair at authorised service centre & lost by them

I had purchased a new hand set (sony ericsson W580i) on[protected] . Due to some problem I have handed over my sony ericsson W580i set at the authorised service centre of Sony Ericsson for repair ( replacing the key – which was on right side disconnecting button ) on 21/04/2009. They asked me to wait for 10 minutes after that they said there is problem in the board. The service centre person told me it will take 15 days time for getting the same repaired. After 15 days when I called to that service center they said it will take another one week, the problem in the set has not been resolved & will take 1 more weeks. One day I had sent mail to the in charger of that service center on[protected] and she had replied immediately sayting (Hi Madam, With the reference mail request you to kindly request give us sla of 48hrs. We will deliever the handset.) again had sent mail on[protected] asking (Hi Durga, Good Morning, When can I come to your office to collect my handset.) for that she had replied on same day saying (Dear Madam, tomorrow you can collect your handset) .Went to the center to collect my handset they were showed somebody’s hand set and immediately I called up that lady (Nirmala) she asked me to meet next day. I visited the service center next day the lady over there asked me to wait for approx.1 hr & after that she gave me the set which was not mine. The Handset given to me was not mine & when I told the same to her, she replaced the same & handed me another one which too was not mine . It is almost more than a month still I have not received my handset. They had changed my battery and all and there were telling me one big story. Due to their carelessness this has happened and even the incharger had agreed for that.

There was one small mark on the key pad of my sony ericsson W580i set which I have not told them which helps me in identifying mine. Since the very first visit they were handing me some other set .

Rs10300/- approx. is not a small amount

Request you to please help me on this.

Regards,
Revathi R

My Cell lost.
My Cell other no use, Please this cell not working.

every phone has a unique number which helps us to identify the phone called the IMEI no.
check in the purchased bill of the phone, the IMEI no will be written.it will be also written in ur warrinty card and also will be printed in the box of your phone.
check the IMEI no in your phone and those documents matches.

this is how u check IMEI no in your phone::
in standby mode type" *#06# "
without the vraces
your IMEI no will be displayed
if they dont match tell them to gv your phone or replace with a new handset.
else gpo to consumer court

even i had the same problem with my sonyerricson K850i the key pad strip was damaged n when i sent it to service centre, they said me they dnt have dat part.n will come after one week, i went back again after 1 week, but still the part dint came, they said it will now not come as their is no stock of this part with company

I have given my Song Ericsson P990i which is not under warranty for repairs at one of your authorized service centre i.e. "Eternity Mall, Teen Hath naka", at the time I gave the phone I was told that it would cost me Rs. 281 if repaired, if not I would be charged Rs. 150. Also i was told that the repair was would be done and given back in 5 days, however it has been more than 10 days and now they are telling me that the spares are not available hence he cannot tell how long it will take, also he cannot give a rough estimate. They also refuse to give a receipt of the Rs. 150 which would be charged.

Is this the type of sub standard customer service we should expect? because it shows how low you value your customers that you dont even keep proper control measures on your "Authorized Service Centres"

I have Sony Mobile P1i.

Its Roller fixed on L.H.side is not working.

This Roller is being used to shift the ADD contacts & very useful.

Iwant to know the service center near delhi who can Repair & make my mobile usable.

My m no.- [protected]

Sir,
I have purchas a Sonu K810I mobile in June 2008 . After some time i have faced some problems in my phone .
1 . Auto focus system not work in camera .
2 . Phone not charge

And not it is totally dead . Its power is not on .
Still it is in warranty period .

Please contact me urgent,
other wise i will never purchase Sony Handwset .
[protected]

HAVE PURCHASED SONY ER. K810i cyber shot for rs. 12500. first 6 months it was ok but after that it started giving problems. the problem was of auto swith off n den 1 day cell was automatically switched for along period.i go to thane service centre & they people gave me back this mobile after 1 n half month. but again problem occured. n dis time problem are like buttons are not in a working condition and speakers having low volume even after i have set it to full. please help me what do i do...?

my mobile w350i modal my mobile juts borken iwant sony service center adderss just now call center i have number i call service center crite detiel [protected]

sony erricon is very good fone

dear sir/Madam
i have purchased a sonny ericson w580i model in nov'07.Display failure accured in my mobile in 6 months back and i have serviced it by paying of Rs.2400/- for display.Once again same problem appered to my mobile w580i in jan'09.

Give me your seggestion and service cemter address in jaipur


Mobile No. [protected]

I have a W910i which is still under warranty. I had to give it to the service centre 3 times within this period.

I had asked for a replacement the 2nd time it started giving problem, they told me to try it out this last time. If it again gives problem they will give me a replacement.Now this time when it again gave me problem I asked for a replacement, they are refusing to give any replacement.

I have also refused to accept the same handset back, I want to lodge a complaint in the consumer court againt Sony.

Can anyone tell me how to proceed ?

rgds
uday

my mobile phone is w810i and now its network sector is tottaly complaint how much it cost to replace

Sony Ericsson-Mobile W760i — After Sales Service Problem

Dear Sir/Madam,

In the month of October I have purchased Sony Ericission Mobile handset model no. W760i.
From the purchasing date to till date this, I facing a problem of Charging Connector and Sliding, for this I had visited Sony Ericission Service Center 6 times. 4 times at Okhala Service Center and 2 times at Lajpat Nagar Service Center.This Set is still with Lajpat Nagar Sevice Center from 5th june,

Two times i have personally visited every time they give the next date. 26.06.09 is my written delivery date, but I have received the same repated message from Lajpat Nagar Service Center.

Every Time the service center not done theire job properly and I have to switched Off my mobile No. for a long time.

In the Present Situation, its very tough for a human being to missed a calls from Office, Friends, Relatives.

Its a reqest please advise me the correct path to overcome this problem

It

Respected Person,


I have taken Sony Ericsson Mobile model no. J121i from Lucknow since 8 month ago. But at time my set is being hang & charging not happen from last 10 to 15 days.
So my request is farworde to your own person & kindly reply through mail or my mobile no. [protected].


My Emal id [protected]@indiatimes.com

Alok Kumar Trivedi
Lucknow

I have purchased one Sony mobile model is G502 just 7 months before. His LCD is broken. I am in touch with authorised service center in Kolkata since last 2 months. Some times they pickup the mobile but several times service center not pickup the mobile also. I am ready to pay the cost of LCD. But LCD is not available at service center. Need your support to resolve my problem.

sony erricson W580i — carelessness of the sevice centre

Hello SirMadam,

I am writing a complaint against the Sony Ericson Service Centre, Sector 18-D, Sco-23, Chandigarh. I was extremely dissapointed to find such an unproffessional attitude from the service centre of your esteemed company. Me and my entire family was very optimistic about using sony erricson handsets and have been using your hansets for the past six years but I feel very sorry to say that, the attitude of the people of the above stated centre has completly discouraged me and my kins for further purchase of any products from your company. I am currently using W580i, which i purchased on 13th September, 2008, but in the month of April, this cell phone started giving me the following problems:

1. Improper voice clarity.
2. Charging was shown but wasn't charging.
3. Hanging of the handset.

I took the set to the Sony Erricson Service centre, sector 18, Chandigarh. On 9th June, 2009 after a wait of approximately two hours, it was my turn to get the service. The atmosphere of the service centre was exremely unapproachable and very casual. No proper guidelines were mentioned anywhere and two receptionists were sitting who were making a record of the complaints and making the charge sheets. They had absolute no idea of the technical knowhow. I logged my complaint with them and told them the entire problem, to my surprise, without even listening to the entire situation they told me to get my mobile's sofware updated. Thereafter, I lost the track of my entire phonebook and certain important text messages, for which I had to suffer heavily. On asking as to when can I collect my phone, I was very casualy replied to call them up and confirm. Two days after, I called at the service station for about 5 times which went unanswered. I got lucky at the sixth time and thereafter they said they'll update me with the information by calling me back, which never in life happened.
I made a call to them after a week as I had to go out of Chandigarh, and they said that my handset was ready to collect. On reaching there I asked them to show me the working but they were all illequipped. I had no choice but to come back and check the working myself. There was absolutely no change made, only thing was that I suffered my phonebook and texts. Wondering that probably my battery was out of order, I replaced it myself, inspite of my mobile being in warrenty period. But it made no further change. Then my friend suggested that may be my mobile's motherboard is not functional.
On 18th June, 2009 I visited them once again and told them the entire saga, they were still not able to gauge the problem. So I told them myself that the motherboard needs replacement. THIS CAME AS A SHOCK TO ME THAT THEY COULD NOT EVEN GAUGE A SIMPLE PROBLEM. They again kept my cell with them for the motherboard replacement and promised me to return it within a week's time. After a week, I again called them to confirm but they said that it's in process and will be done by 1st, July.
On 1st July, I was hoping to get my cellphone back but their cold and careless attitude worsened the situation even further. They had the same reply to give, "MADAM, ABHI NAHI HUA HAI, PHONE KARKE POOCH LENA" (Call up and confirm). This irritaed the hell out of me. They had no satisfactory or proffessional argument to give.
This kind of service has highly discourged me from using the cellphones or rather any product of your comapany. I have faced immense harrasement. I FINALLY HOPE THAT YOU WOULD LOOK INTO THIS ISSUE AND REPLACE MY MOBILE, DUE TO THE HARRASSMENT AND UNSATISFACTORY SERVICE I FACED. AS I WOULD HAVE NO FURTHER CHOICE BUT TO SEEK HELP FROM THE CONSUMER FORUM.

Thanks,
Seerat

i had bought Z555i and it had software problem .then charging problem then now its malfunctioning .i dont know what to do ?

I had purchased Sony W595 mobile on 22/06/2009 from Croma Rohini vikash surya shopping mall plot no -18, mangla place Rohini, New Delhi-110085. Within 2 days time of purchase there was a problem in the no text or picture in display & other display problem and we complained first at service center (RT Outsourceing service ltd Deepali Chowk Rohini, ) on 25 th june 2009 for repair. Its only one day same problem & then i also suffer and same day go & hansdset given to Service centre, work order number provided by service centre are SE309RDC10128 & SE309RDC10185.. The service center person after umpteen number of calls from our side gave some reason or the other for delay. We are concerned at the customer care and till today for replacement of handset evening, the complaint is not solved and we have not yet received the mobile.
The details are as under -
Name - S.K.LAL
Model - Sony W595
Serial No. - [protected]-9 SVN 63
Workorder no. - SE309RDC10128 & SE309RDC10185
Workorder date - 25/06/09 & 30/06/09
Now I request you to replace my mobile set with new one along with extended warranty as well as compensation of Rs. 30, 000.00(Rupees thirty thousand) as the loss which I incurred in my work and mental torment due to these above problems.

Sony Ericsson Z555 — inappropriate response from service centre

dear sir
I have sumitted my sony ericsson z555 in panipat centre on 20 june 2009 and I have not got my cell
till 7 july 2009. Every time I called at the centre I was told that it will take time. Sir I bought the set
on 1 june 2009 & in just 20 days it stopped working.I also called the complaint no.[protected].
I was given a complaint no.[protected] & no further details were given. but for your kind
information details of the set are (IMEI no[protected]Sir I request you to take
concern on this as soon as possible.

thanking you

My name is Sandeep Sharma. I have purchase Sony ericsson mobile W-980 31 Dec 2008. from meerut Abulen company showroom. the starting I have facing problem as hanging, After some time display corrupt. One time I repair it from service center Aligarh but now they are not taking my mobile for service coz of saying that company not providing part of this mobile.
Do the needful
Person Name –Sandeep Sharma
Mobile no- +91-[protected]
Add- Chandra Automobiles
Bajaj Agency, Chharra Road
Atrauli ( Aligarh) U.P

sahni agencies is a complete fraud,
parminder sahni took an advance payment of 11 lakhs from me for high end audio equipment and never delivered the goods. advance was taken more than 9 months back. all attempts to get a refund or to get the equipment have failed so i have resorted to taking legal action against the company and filing an fir with the police

his shops should be boycotted

SONY WORLD
Sahni Agencies Pvt Ltd.
61, Communty Centre, Basant Lok
Vasant Vihar,
New Delhi -110057
Ph :[protected]/41683999/41683805

and

SONY WORLD
SAHNI AGENCIES PVT LTD
SHOP NO. 248 2ND FLOOR AMBIENCE MALL GURGAON - 122001
T:[protected]

My coplaint about the person at Roshan Electronics here at Mysore, who are the authorised dealers and service centre.I have handycam and having some problem with my computer as it is not being supporting the system and it is not being possible to transfer the recording to mycomputer and I requested your persons to come and reload the system enable me to burn the dvd of recording and also I told them to send their service engineer on payment basis but no one turnedup and no response.Kindly make an arrangement to instruct them to solve my problems plese
Thanks
Mayur B Shrivastava
Mysore

I have purchased SONY 110E Handy cam with Asian Electronics Secunderabad on 31.01.11. Till date i.e 08.02.11 nobody come for demo. I have several fallow ups till date from purchase date.If not intrested to provide demo from your people pl. inform us and return back the set.


Regards
[protected]

Now when your problem is solve then why this post is not remove. Please remove all your reviews from all of the website whose defame a people and his business. I hope you will understand it and do the needful.

sir, i have lost my mobile k810i three days back.so please help me either to block or trace phone as it contains important datas relating to some government office. please help me out, im in great delimma.

dera sir,

i have lost my mobile his IMEI no is[protected].
My mobile model no is sony ericsson W-350i.
so pleas inform me waht i am doing pleas help me

hi sir/mam,
my self sushil patil i purchse your company mobile on the date of 9/4/08 in subiksha mobiles, tilak road pune, now my mobiles are lost on 24/11/09.

then i go your tilak road sevice station but they can't help in my mobile searchby the use of IMEI no. plz sir/ mam, help me.

Name :-- sushil patil
IMEI No.:[protected]S
batt. no- 6034swl3nm-0ws2

sir help me immediadly

madel no --- w200i

I lost my mobile Sony ericsson on 29th nov 2009. On the way when returning from somnath to gandhinagar. currently i am working in a private organization gandhinagar basically i am from tamilnadu. My mobile number was [protected] airtel gujarat. I was using sony ericsson w 595 jungle grey model (IMEI NO:[protected] its not only about the mobile its also about the personal contacts and photos i had in it. I would be very thankfull if you can help me in this finding out my mobile with the help of IMEI number.

with thanks and regards,
Suresh Kumar P

sir,
i lost my sony ericsson mobile model no.k530i and imei no. [protected]
it costs Rs.7800/-
please help me find out my mobile.

On 1st july 2010, i submitted my Sony ericsson cell phone handset No.C-510 vide work order no.SE 310SIT10333 dated 01.07.2010, at your service centre SHREE INFOTECH, shop no.09, God's Gift Tower No.02, Near Lower Parel Railway Station, N.M.Joshi Marg, MUMBAI .

The problem in the cell phone was that the
1) SIM /MEM CARD wasnt reading
2) CANT CHARGE
3) FRONT COVER DEFECTIVE

i requested the people based in the service centre to repair the same .They assured me that the said problem of display will be corrected shortly within 5 -7 days. Now, one moth or more was lapsed. I visited the service centre regularly as and when they called me. On each time, they make excuse on one pretext or the other . finally i got back my mobile on 3rd august 2010 but again it reported some problem.
now d MIC, KEYPAD wasnt working. i submitted my mobile to same service centre for repair again.
i was told that its a minor problem and wouldn't take long to get repaired. but again they took 1 month for repairs. as told they didnt stood up to thier promise n i was again humiliated by the service. i got my cell back on 30th august 2010 but now it had problem of camera.
CAMERA had spot on it n pictures which i took were pathetic. i bought this mobile as m very much fond of camrea phones but nw that camera is not working properly the cell has no value as CAMERA was the most unique and highlighting feature of this.
i went to other service centre but was sent to the same service centre as they obliged to handle the case...the service centre took the handset fomr me on 4th october 2010 and the cell is still with them under repair...

I am waiting for a positive reply from your service centre . As no other option left, i touched base with your customer care . It has been 3 months now as stated above, i am waiting for my cell phone to get repaired and everytime i get my cell back it occurs new problem, but there has been no support from your end. It has been a pathetic experience after buying of your company phone. I m really sorry for your poor and unreliable service.

I request you to please replace my cell phone with the new cellphone as soon as possible as i cant use this cell phone anymore it has ocuured a lot of problem created by your own service centres and i dont see that this time too my cellphone will b repaired prorperly. and what if it occurs 1 more problem. ihave to run again and waste my precious time and money for getting it repaired.

I swear not to buy a cell phone again of your brand and also suggest not to buy of your brand. I hope my complaint does not fall on deaf ears, because I have suffered enought and I am sure that Sony Ericcson is a very good company and they should do something about it. kindly look in the matter as i am facing harassment at the hands of your service centre poeple. Thanking you,


NARAIN SHARMA,
M.N0. [protected], M.NO. [protected]
MUMBAI

respected sir,
i was using sony ericsson mobile with handset no. is WT19i white and my mobile is lost and i m also complaint about that in police station also the date of mobile lost is 27/07/12


information about nmy mobile phone
1.IMEI:[protected]
2.s/n:BX902S55KQ
3.SI[protected].4 EN
4.SET no.: wt19i white
5:BAR CODE:[protected]


please help for searching of my lost mobile phone

your's faithfully
abhishek sharma
mob. no. [protected]
&
[protected]


email id: [protected]@gmail.com