Sony India Complaints & Reviews

Sir,
I purchased sony ericsson c905 on 24/72010. vide bill no- D10/278. Tin no- [protected] from M club, Dwarka, Sector-10.
The phone worked fine for about 15 days only. I filed a complaint on 17/08/2010. workorder no- last 5 digits-14729.
I was given a weeks notice for its repair. When i called, they told me to wait another week. I filed another complaint at the customer care. request no[protected].
I Dont want the defected piece. I want a replacement at the earliest.

I have purchased a new Sony laptop of model no. VPCEA16FG/B, Serial No. S[protected]i vide invoice no. SPL/TDG/061/10-11 of SPL Infotech, 53/5 Central Road, Jadavpur, Kolkata 700032. From the very beginning, several problems were found.
1) Display: There were two positions on the screen waving continuously.
2) Sound: The worst sound quality I have ever heard in a laptop. When the sound level is increased to 50 - 60%, the sound cracks.
3) Battery: Sony claims that the battery life extends at least 2 hours after full charge. In real case the battery life decreases below 50% within 30 minutes. Its really unfortunate.

I have contacted the sony center at 32 Hazra Road, Kolkata 700029 and they checked the problems but they denied to give me a written document. They have solved the first problem but they claim that they couldn't do for other two problems. They refuse to give a replacement.

I have given my Sony ericsson phone W595 to the service centre on 19th June 2010
The workorder no. is: SE310MT113309
Phone submitted to: Mobile Technology, 45/1785, Sanghmitra CHS, Opp. YMCA DN Nagar Link Road, Andheri(W), Mumbai - 400053, Ph:[protected]
with the complaint that the screen goes blank for hours together anytime on using the mobile phone. If we do not use it, it shows the display.
This problem persists since the phone was in guarantee period. And I gave it for sevice twice before during that time but the second time they returned me the phone saying that phone is working fine.
Now the phone is not in the guaranty period.

This I have given at the service centre. I want the phone to be repaired and I consider the repair should be free of cost for two reasons:
1. They returned the mobile to be unrepaired during the warranty period saying it is repaired and the problem still got worse.
2. Even this time if they say it is repaired, I cannot trust how long the phone is going to function well or will I need to get it repaired again.

Going to service centre again and again cost me both time and money, and yet i do not receive any proper service.
My handset is still with the service centre and they have refused to repair it till I pay 2500Rs to them.

I want my handset repaired free of cost since its not my mistake that they did not repair it during the warranty period.

I am ready to follow the consumer court process to get this done.
Please help/advice how can I do that.

Thanks,
Megha

Plzzzz guys,

I'm using the so-called SONY WALKMAN NWZ-S616F for the past few months and recently stuck with a problem. The problem is like the space of the walkman is 4GB in which i not even uploaded a single album of songs but still the walkman displays that the empty space is only 350MB. So, around 3.6GB is unused. How to get rid of this problem??? Hope someone responds to this as soon as possible.

thank you

Sir,

I have purchased a sony Vaio E Series laptop on 18-August 2010. and it's not even a week past, the laptop has stopped working. The details of laptop are as follows:

SONY VIO
Model # VPCEA25FG
S/N # [protected]

As soon as it boots, the laptop hangs with no lights blinking. will stay like that and then restarts. This problem started on immediately before I could make a recovery disk for the same. I tried calling to customer care and they without probing told me to take the new laptop to service station as they don't have any resolution for the same. I tried to tell them I have tried to run the dis gnostic tools but the Laptop will just hang after sometime.
Later on I discovered that BIOS interface status showing hard disk as "NONE"(refer to attachments) that means 'No hard'. and the message now coming on laptop is "Operating System not available".

This shows the customer care is making fool of me as the problem looks like of Hardware and not of software

Although the laptop was overpriced I purchased this laptop because of the reliability and Quality assured by "SONY".However, This came out to be a very poor quality product delivered by "Sony". This has been a disappointment by "Sony:.Now, I want "Sony" to take their laptop back and I shall be refunded my money as they have just delivered me a very poor quality product and made no effort to even fix the my problem.

Please consider this a formal Notice and appropriate action shall be taken immediately from "Sony", failing to which I will be bound to approach Consumer Forum against Sony for delivering poor quality product, providing false information to customer and providing nearly no Service

PFA the image of the bill and other Screenshots proving my point on same.


Sunil Mehta
[protected]

I purchased a PSP for my son on 11/10/2009. The product broke down within 7 months of purchase. We visited the Sony Service Center in Vashi to be told that a small hinge inside the PSP (something which holds the CD back) has broken due to our neglegance. I like the guy's attitude because he must have seen us break it our he is so sure of the quality of the product that he believes that the customer is wrong. He told me that since the product can't be repaired in India, the company may give me upto 50% discount on the purchase of the next PSP. Honestly I don't care if the product can or cannot be repaired in India. As per me the product is in warranty and needs to be repaired by Sony India. We filed an online complaint with Sony India a few days back and all we have got till now is a reference number 5810752.

MNC's like Sony take the Indian customer for granted and give poor service. Please watchout befor you buy any of their products

I have purchased this mobile around 6 months back and now it is not working.I have given it for repair at Sony authorised servicecenter.
now after 1 month they tell me that one part of mobile is not available with
service center. Order for that part is given in sony company but company is not supplying that part.......

I M PIYUSH JHAWAR I HAVE GIVEN MY MOBILE ON 28/JULY/10 DUE TO A PROBLEM IN VIBRATION AND EAR SPEAKER PROBLEM I HAVE NOT GOT MY MOBILE STILL AND WHENEVER I VISIT THEM THEY ALWAYS EXTEND PERIOD BY 1 WEEK ANY THEY DONOT GIVE ME PROPER RESPONSE I HAVE EVEN TALKED TO THEIR TOLL FREE NO BUT NOT GOT A GOOD RESPONSE I M FACING A LOT PROBLEM DUE TO THIS LATE DELIVERY AND INDESCENT WAY OF TALKING OF THEIR CUSTOMER SUPPORT SO REQUEST YOU TO GET ME A NEW HANDSET SIR THEY HAVE AGAIN EXTENDED FOR 1 WEEK
WORK ORDER NO GIVEN BY CUSTOMER SUPPORT-SE310ABH12062
SUBMISSION DATE OF MOBILE-28-JULY-2010
CUSTOMER NAME-PIYUSH JHAWAR
CUSTOMER PHONE-[protected]
CUSTOMER ADDRESS-M-337,GAUTAM NAGAR
MODEL NO-J105i(NAITE)
IMEI NO-[protected]

I have purchased Sony DVD player - DVPSR650PBC/IN5 (Serial No. 8546394) from Vivek Limited in Vadapalani, Chennai on 28th May, 2010. Bill no. is [protected] for Rs 2990/-. No sound is coming in the DVD player (only music comes but no dialogues). I went to the dealer for this complaint, he refused to help in service and told that he only sells and does not provide after sales service.
Is it not the duty of the dealer to provide after sales service support. This is the first time I have seen in my life a response like this.
When contacted the customer care of Sony, they admitted that some defective pieces have been sold and I was asked to contact Ashok Nagar, Chennai service center for replacement.
For this purpose, I will have to be out of office and my one day salary is more than the cost of the product.
Request for your help for change of the product through the dealer.
Regards
Jiwan Goyal
+91-[protected]
#AS1, Salma's Royal Residency, 48/1, Arcot Road, Saligramam, Chennai - 93

I bought Sony HDR-CX150E/BC E37 on 10/07/2010 from Radio House Bangalore. The Handicam is having issues while replaying videos/pics when I am using internal memory, while there is no such issue while I am saving in external flash card provided.

When I called customer care for the issue, they asked me to take a Demo. I have requested for a Demo 4 times since I bought the Handycam. Here are 3 SR# which 5603542/5618404/5823411and the fourth one I have lost. When I called customer care again and ask "why no one has visited me so far?", they do not have an answer for that!

I did visit CMH Road Service Center but they again redirected me to get the Demo first as they do not have right skills to solve the issue and give Demo!!!

I have no other way left than to go public with my complaint.

its sony ericsson naite i.e j105i model which i got it l2weeks ago it is not even a week since i started using ...someon has flicked it
Its IMEI no is [protected]

I HAD PURCHASED A SONY KLV40X250A MODEL LCD TV 2 AND HALF YEARS BACK AT A COST RS 1,40,000 LITTLE DID I REALISE A PRODUCT FROM SONY WILL GET SPOILED SO FAST.

ITS PANEL HAS BEEN SPOILED AS A RESULT THERE IS NO PICTURE U CAN ONLY HEAR THE SOUND.IT HAPPENED ALL OF A SUDDEN.I CALLED UP SONY REPAIRS TO MY SHOCK THE MECHANIC TOLD US IT IS A B2 PANEL MISTAKE I DOUBLED CHECKED WITH MY COUSIN WHO IS A ACE REPAIRER HE BOUGHT A BRAND NEW B2 BOARD AND DEMONSTRATED THAT THE PROBLEM WAS NOT DUE TO THE BOARD.

I CALLED UP SONY SERVICE AND TOLD THEM ABOUT IT.THERE RESPONSE WAS TO BRING THE TV AT THERE PLACE AND DEPOSIT RS 10000 AS ADVANCE.(NON REFUNDABLE)THEY SHALL CHECK AGAIN AND LET ME KNOW.

I HAVE HEARD THAT A PANEL WOULD COST NOT LESS THEN RS 40000.

T HERE HAVE BEEN LOT OF COMPLAINTS ON SONY BRAVIA PRODUCTS ACCORDING TO EXPERTS THE MAKERS HAVE NOT ACCOUNTED THE HUMIDITY FACTOR IN OUR COUNTRY AS A RESULT THE LIFE OF SONY TVS ESPECIALLY BRAVIA SERIES IS RESTRICTED TO 3 TO 4 YEARS.

i bought j105i mobile at 24th Dec 2009.IMEI NO-[protected] after Sometime i Opend camera For take a Picture but camera is not opened some time opened but most of the time does"nt opened j105i. then i gave it in service center on 15th July 2010 and they said it is a software problem and they called me to get the mobile....they changed mother board and the default Fault is resolved they give it to me on 26th July 2010.After Sometime my Phone will not Storing battery on the display they charged but not store.Again i Gave it in Service center on 2nd August 2010& My Problem Resolved on 19th Aug 2010.But still I have again problem on 20th Aug My phone is hang .My travelling exp exceeds to 500rs. I have become absolutely frustrated with quality of Sony Ericsson new Phone and never expected such a horrible experience with Sony Ericsson's Quality.Looking forward for a permanent solution immediately.Plz change my handset and give me a new handset or either give me the solution.Sony ericsson service center gys says i have replaced two times of motherboard.But problem is still there.these guys told me go sony ericsson company.My mother board imei no-Changed no-[protected]

imei no-Changed no-[protected]
Plz Give me solutin wt i do?
ANKIT AGGARWAL
[protected]

COMPLAINT ON FAULTY LAPTOP DELIVERED AND ALSO BROKEN DURING SERVICE PERIOD

Sir,

I have bought a vaio laptop of model VPCEB26FG White laptop on 05.04.2010 in
Sony show room present in Vellore,TAMILNADU,INDIA. named as

SONY
Darling Digital World ltd,.
#3/2 Officers line,Vellore 632001.
TAMILNADU,SOUTH INDIA.
INDIA.

With
Specifications:
Processor : corei3-300M /2.13Ghz Graphics : ATI Mobility Radeon tm HD 5650 Graphics
Display : 15.5"/1920*1080
Total memory : 4GB
Storage : approx.500 GB(HDD)
Optical Drive : DVD+-RW/+-R DL/RAM Drive
OS : Windows 7 home premium 64-bit
numbers on the laptop box:

In that laptop i found some of the keys not functioning its specification but it displays some other symbol unrelated to the key symbol intended.(On clicking the key ie when i press the shift+2 key @ symbol is not displayed ' this symbols displayed similarly two more keys doesn’t function properly).Also the product key to function the Microsoft office doesn’t matches with that laptop product key..

So i contacted the dealer immediately from whom i brought that laptop and made these faults to his eyes .He assured me that he will send the laptop to chennai service centre and the problems will be solved.

But later more than one and a half month of service time period ( i.e 47 days). I was shocked to see that the problem was not rectified also,i found my laptop was damaged with an Air brake (crack that is breakage) at the top panel of the laptop.





So i asked the dealer to Repay me the Money/Amount or to Replace me with a New laptop of same model , the dealer got back the laptop with a writen statement from me for replacement of new laptop of the same model, but after so many days i dint get any response from the dealer..

Without any response from the dealer i came here to contact with you the Company .I need Justice. Now i wanted you to get me a New laptop or to Replace me wit a New laptop of same model with in a short period of time. Still now there is no response from the dealer and also from your side.I need an immediate response regarding Replacement of my laptop or Repay me the amount.Expect your reply soon.

Truly,
Sampathkumar.A

I had sent this complaint directly to sony before 30 days, after so many complaints, till date ,we dint get any remedy for my financial loss and mental agnoy.
I NEED AN IMMEDIATE RESPONSE AND REMEDY FROM SONY....

I HAVE PURCHASED A SONY ERICSSON MOBILE HANDSET W705 SERIES, ITS UNDER WARRANTY, WITHIN 10 MONTHS ITS NAVIGATION KEYS ARE NOT FUNCTIONING, I CANT SEE MY CONTACT DETAILS, I CANT SEE MY MESSAGES & EVEN I HAVE NOT TAKEN ANY BACK UP OF MY CONTACT DETAILS. I WENT TO THIS SO CALLED SERVICE CENTRE OF SONY ERICSSON RT OUTSOURCING VIKHROLI (WEST) MUMBAI. I WAS NOT AWARE THAT IT WILL BE THE WORST DAY OF MY LIFE. FIRSTLY THE RECEPTIONIST OF THAT SERVICE CENTRE WAS NOT EVEN READY TO TALK PROPERLY, I HAVE BEEN TOLD TO WAIT FOR 20 DAYS TO SOLVE THE PROBLEM BECAUSE THE PART IS NOT AVAILABLE IN STOCK. AND I WAS SHOCKED TO KNOW THAT ALL MY DATA ALL CONTACT DETAILS WILL BE LOST.

I EXPLAINED HER THAT I HAVE NOT TAKEN ANY BACK UP OF MY CONTACT DETAILS AND MY CONTACT DETAILS ARE VERY IMPORTANT AND I HOPE IT WILL BE VERY IMPORTANT FOR EVERY PERSON WHO USES A MOBILE PHONE. I CANT TAKE THE BACK UP OF MY CONTACT DETAILS OF MY OWN BECAUSE THE NAVIGATION KEYS ARE NOT FUNCTIONING.

I TOLD HER LET ME SPEAK TO YOUR TECHNICAL EXPERT LETS SOME FIND SOME SOLUTION PLEASE COOPERATE, SHE TOLD ME I CANT TALK TO THE TECHNICAL EXPERT ITS AGAINST THE LAWS OF SONY ERICSSON SERVICE CENTRE.

AND STILL THE PROBLEM IS NOT SOLVED. MY HANDSET IS UNDER WARRANTY AND STILL I HAVE TO PAY FROM MY POCKET TO GET THE PROBLEM SOLVED.

I WANT TO MAKE PEOPLE WARE AND WANT TO REQUEST SO CALLED BRAND NAME SONY ERICSSON COMPANY TO TAKE LEGAL ACTION AGAINST THE RT OUTSOURCING SERVICE CENTRE VIHKROLI WEST MUMBAI, WHERE THE CUSTOMERS ARE HARRASED LIKE ANYTHING BY A RECEPTIONIST.......

I the undersigned Mr. Jay Shah had purchased a Sony Ericsson Vivaz mobile handset IMEI no: [protected] on 22/05/2010. Since the date of purchase I was facing problems using my mobile such as ‘restarting, mobile hangs, also hangs while recording videos, slow working’. And finally my mobile handset stopped working.

Hence I visited Sony Ericsson service centre for a solution to this manufacturing defect. The Job Sheet no is: SE310SGV11028. I submitted my mobile at your service centre on 31/07/2010 and since then I am given false promises that I will get my mobile with in few days, but all in vain even after 19 days of submitting my mobile. This kind of cheating is not at all acceptable from Sony Ericsson.

All this things points to that Sony Ericsson has cheated me. When company is not able to fix the problem even after so many days, it is clear that the mobile had a manufacturing defect.
I want the mobile replaced

Hi Sony India,

This is the most frustrated Cx you migh thave ever handled. I loved Sony for its quality only and thats why i bought the most costliest thing i have ever purchased on my own, an E series Sony Vaio Laptop worth 41k.
VPC-EB24EN is the model. After 4 days the laptop showed what worth it is. It gave me an error while booting. A black screen with error " Operating system Not found". What the [censored] Its only 4 days and it gave me this message. Was it a genuine OS that you people loaded??? Are you cheaters in White dresses?

Then after calling the lazy Customer support of sony the 3rd agent told me to look into BIOS. There was no Hard Disk showing. It was HD : None. Holy !!!!! Are you kidding. Is this the quality of product that you people deliver to your customers. Whay dont u check the products before shipping. After talking to the dealer he told me to contact the service center enginer in Nehru Place. He told me to visit the center. I went there. I was just waiting for my turn and in the mean time I just switched on the lappy and WT[censored] in Bios, the HD was showing. HD : 320 GB.
Are you people playing with us??????
one day it is showing none and other day its showing IT.

The engineer told me that they will diagose the problem and will call me in the next morning. But the MFckrs never called me. I called them and they told me that they will replace the faulty HD and it will take 4-5 days.

Now my question is why should I wait for this much of time. Why shouuld I suffer because oof your negligence, faulty products, poor services, carelessness??????????

WHY the cx should suffer after paying this much of money????

They have not revert back to me since then nad when i cal them they tell me that there serve is down or there is no power. Today I called them and abused alot and then he told the engineer to talk to me. He told me that the HD has been ordered and it will take 1-2 days to come and then he will call me accordingly.

Now the only thing what I want from Sony India is to reimburse the losses of these 9 days ASAP and provide me a new laptop immediately.

I want you to provide me a new laptop.

I dont want you to replace the hard disk. get me a new laptop and make sure that its not faulty.
Dont give money to Kareena for promos but assure the irated cxs first Sony or you will lose cxs.

I have spread this news among my friends and they have spread this news among there frnds and the circle willl go on.

Please give me an opportunity to restore the trust in brand SONY.
Get me a new laptop ASAP.

my no is [protected], call me immediately.

Siddiqui masroor
[protected]
New delhi.

Sir

i have purchased sony ericsson W595i from Hotspot on 16.10.2009. after using for 7 months i start facing problem in my handset. first problem i faced was phone sliding problem not smooth. after that it's * & # keypad button stop working. finally black dot appear on the screen(photo attached).

when i go to customer care for having solution for my above so many problem than they do not respond me positively. moreover they have not given me any satisfactory answer in my four visit. in my fifth visit to them they told me that it will cost me RS 1800- although my warranty period is still pending.

are they saying true that i have to pay for that.

if i have to pay for that than what does warranty stands for?

kindly provide me the solution for my query on urgent basis & prove that SONY ERICSSON is reliable company.

OTHERVISE I HAVE TO GO TO CONSUMER COURT.

IMEI:- [protected]
hoping for positive reply

sandeep
[protected]

Read the all below emails, which is self explanatory


Dear Sir/Madam,

I regret to inform you that, finally, u have not repaired my Sony Ericsson W810i handset even after taking 1 month of time at service centre and returned it without repair saying "Not repairable".
For this, I had already sent 7 reminders by email (attached for your reference) and regular telephonic followup, but very disappointed with most pathetic and disgusting service.

There was a problem in it's hardware, which results in bad battery performance. I want to just replaced/repaird this particular hardware. As there is no any problem in battery & charger. They have offer me expenses Rs.900, but even my acceptance for the same, finally they have not repaired the same.

How it can possible that the manufacturing company has shortage of spare parts.

I had purchased that mobile in Rs.15100 (Including SE MPS 60 speakers) + 2 GB Memory Card = Rs.1350 + Additional BST 37 Battery = Rs.1450, Bluetooth Device = Rs.2,000
= Grand total (approx.) = Rs.20,000.

This is the direct loss to me, because I can't use these all accessories in another handset. I will not prefer Sony Ericsson in future. I have suffered a lot by their after sales services.

For your information & necessary correction action at earliest.

Thanks


Vinayak Rao // +91-[protected]



On 8/10/10, Vinayak Rao <[protected]@gmail.com> wrote:

Even a lots of reminders & telephonic contact at[protected], I have not received single satisfactory response from your side.
What is the status of reference no.[protected]communication held over telephone ) ?
Now, I'm afraid whether I will got my original handset SE W810i or not !!! It's already 1 month passed.
I'm very disappointed with your service.

Vinayak Rao // +91-[protected]

[protected] Forwarded message[protected]
From: Vinayak Rao <[protected]@gmail.com>
Date: Aug 9, 2010 5:42 PM
Subject: Reminder 6 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket:[protected]
To: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>, [protected]@sonyericssonmail.com

I have contacted at[protected]. What is the status of reference no. 87823347?

[protected] Forwarded message[protected]
From: Vinayak Rao <[protected]@gmail.com>
Date: Aug 2, 2010 11:00 AM
Subject: Reminder 5 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket:[protected]
To: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>, [protected]@sonyericssonmail.com


Dear Sir/Madam,
It's almost One month, what is the status of Workorder No. SE310RJK13920 ?

I have contacted at[protected] & Janakpuri Centre also, but not responded properly.

Please update me whatever the status is. It's already too late & I don't want to be late further.

Vinayak Rao // [protected] // [protected]@bgh.surya.in, [protected]@gmail.com




[protected] Forwarded message[protected]
From: Vinayak Rao <[protected]@gmail.com>
Date: Jul 30, 2010 6:07 PM
Subject: Reminder 4 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket:[protected]
To: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>, [protected]@sonyericssonmail.com


It's about 20 days to go, what is the status of Workorder No. SE310RJK13920 ?


[protected] Forwarded message[protected]
From: Vinayak Rao <[protected]@gmail.com>
Date: Jul 21, 2010 3:46 PM
Subject: Reminder 3 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket:[protected]
To: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>, [protected]@sonyericssonmail.com

[protected] Forwarded message[protected]
From: Vinayak Rao <[protected]@gmail.com>
Date: Jul 19, 2010 1:42 PM
Subject: Reminder 2 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket:[protected]
To: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
Cc: [protected]@sonyericssonmail.com


It's about 10 days to go, what is the status sir?

[protected] Forwarded message[protected]
From: Vinayak Rao <[protected]@gmail.com>
Date: Jul 16, 2010 12:43 PM
Subject: Reminder 1: Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket:[protected]
To: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
Cc: [protected]@sonyericssonmail.com


[protected] Forwarded message[protected]
From: Vinayak Rao <[protected]@gmail.com>
Date: Jul 13, 2010 3:58 PM
Subject: Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket:[protected]
To: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
Cc: [protected]@sonyericssonmail.com


Dear Mr. Vijay Sharma

Thanks a lot for your prompt reply. I have visited the Sony Ericsson Service Centre at Janakpuri & handed over the Sony Ericsson W810i handset vide Workorder No.SE310RJK13920 on dated 12th July, 2010. Moreover, please note that there is no problem in software, Battery BST-27 & Charger. Original Battery Serial No. is 056691CPLCLV 06W29, which was not mentioned in workourder.
However, the detail of the problem described as below in previous mail :-

It refers to your below mail. Problem is not yet resolved and still persist as follows :-
I am user of Sony Ericsson W810i. I have recently purchased new original Sony Ericsson BST 37 battery after problem (i.e. weak performance) in previous battery, which was included with new handset at the time of purchase.

Even after changing the battery, it's performance is very weak i.e. hardly it works 5 hrs.(standby time). Moreover, I have also tried with another battery of my friend. But, battery is discharging at very high rate.

I think, the problem is not in BST-37 original battery as well as the Charger. Both the batteries (Original + New) are working well & battery back-up/efficiency is satisfactory with other sony ericsson handset. I have also updated the software using update service. So, it's sure that software is ok. Then, the only hardware, which may cause problem.


You are requested to kindly help me in this regard at earliest. I am suffering this problem very badly since 1 month. Either please send me the ACTIVE list of service centres in Delhi & Haryana. I have tried some centres listed at your website, but not responded OR tell me the solution to diagnose the problem. It will suitable me to contact the service centre, which is in western Delhi i.e. Paschim Vihar/Peeragarhi/Pitampura or in Bahdurgarh, Haryana.
Waiting for your corrective action for above workorder no. What is the status ? Please inform me the charges to repair the hardware.

Thanking you

Vinayak Rao
Cell No. : +[protected]

Email : [protected]@gmail.com, [protected]@surya.co.in


C/o-Surya Roshni Ltd. // Prakash Nagar // Delhi-Rohtak Ropad // Bahadurgarh // Distt. Jhajjar // Haryana // Pin-124 507 // INDIA


On 7/9/10, questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com> wrote:
Dear Vinayak,

Thank you for contacting Sony Ericsson Contact Center.

In reference to your e-mail regarding Sony Ericsson handset. We sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you.
Below mentioned are the addresses of the service center from where you can resolve your handset issue. Request please goes along with the bill of the battery.

Vaishnavi Services Mayur Vihar
A-1,Acharya NiketanMayur Vihar Phase INew Delhi-110091
[protected] , 22867070

Vaishnavi Services (Laxmi Nagar)
Plot no 45-46 Shop no 6 ,7 Mohan Park West,Guru Angad NagarNew Delhi-110091
[protected]

Rohan Tele Services
C-21, 1st Floor, Near Bus Stand, Bhajanpura, Delhi - 110053
[protected] , 22867070

RT Outsourcing Services Limited
G4,5,6 Chandra Bhawan Nehru PlaceNew Delhi - 110019 (Delhi)
[protected]/38/39

Best Regards,
Sharma Vijay
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun
[protected][protected]In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL)

The details of this case are as follows:
Case: 87767708
Engineer: Sharma Vijay
CaseOpened: 06/Jul/2010 18:24:[protected][protected]Dear Mr. Vijay Sharma

It refers to your below mail. Problem is not yet resolved and still persist as follows :-

I am user of Sony Ericsson W810i. I have recently purchased new original Sony Ericsson BST 37 battery after problem (i.e. weak performance) in previous battery, which was included with new handset at the time of purchase.

Even after changing the battery, it's performance is very weak i.e. hardly it works 5 hrs.(standby time). Moreover, I have also tried with another battery of my friend. But, battery is discharging at very high rate.

I think, the problem is not in battery. It might be in hardware/software. What it may be? I have also updated the software using update service. So, it's sure that software is ok. Charger is also working well.

You are requested to kindly help me in this regard at earliest. I am suffering this problem very badly since 1 month. Either please send me the ACTIVE list of service centres in Delhi & Haryana. I have tried some centres listed at your website, but not responded OR tell me the solution to diagnose the problem. It will suitable me to contact the service centre, which is in western Delhi i.e. Paschim Vihar/Peeragarhi/Pitampura or in Bahdurgarh, Haryana.

Waiting for your prompt reply.

Thanking you

Vinayak Rao
Cell No. : +[protected]
Email : [protected]@gmail.com, [protected]@surya.co.in
C/o-Surya Roshni Ltd. // Prakash Nagar // Delhi-Rohtak Ropad // Bahadurgarh // Distt. Jhajjar // Haryana // Pin-124 507 // INDIA





On 7/8/10, questions.[protected]@support.sonyericsson.com wrote:Dear Vinayak,

Thank you for contacting Sony Ericsson Contact Center.

In reference to your e-mail regarding Sony Ericsson handset.
We comprehend your sentiments over the delay in contacting you. We would request you to kindly confirm us whether your problem is resolved or still persisting. Kindly confirm us the same so that we would be able to assist you in the better way.

Best Regards,
Sharma Vijay
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun
[protected][protected]In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL)

The details of this case are as follows:
Case: 87767708
Engineer: Sharma Vijay
CaseOpened: 06/Jul/2010 18:24:[protected][protected]Product: W890i
Opinion: Dear Sir/Madam,

I am user of Sony Ericsson W810i. I have recently purchased new original Sony Ericsson BST 37 battery after problem (i.e. weak performance) in previous battery, which was included with new handset at the time of purchase.
Even after changing the battery, it's performance is very weak i.e. hardly it works 5 hrs.(standby time). Moreover, I have also tried with another battery of my friend. But, battery is discharging at very high rate.

I think, the problem is not in battery. It might be in hardware/software. What it may be? I have also updated the software using update service. So, it's sure that software is ok. Charger is also working well.

You are requested to kindly help me in this regard at earliest. I am suffering this problem very badly since 1 month. Either please send me the ACTIVE list of service centres in Delhi & Haryana. I have tried some centres, but not responded OR tell me the solution to diagnose the problem.

Waiting for your prompt reply.

Thanking you

Vinayak Rao
Cell No. : [protected]
Email : [protected]@gmail.com, [protected]@surya.co.in
C/o-Surya Roshni Ltd. // Prakash Nagar // Delhi-Rohtak Ropad // Bahadurgarh // Distt. Jhajjar // Haryana // Pin-124 507 // INDIA
Country: India
First Name: Vinayak
Last Name: Rao
Phone Number: [protected]
City / Region: Bahadurgarh, Haryana
Agree Legal Terms: Yes.
Sign up for enews: No.



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Please do not remove or alter text below this line. [X-Ticket:87767708,2]

In March 2010 I purchased a Sony 40" LCD TV for almost Rs 65K. This was within few days of its launch. In less than six months it started showing bad colors. It took Sony India more than 10 days to diagnose the problem and now they say that they will not replace but repair it. Even though the warranty terms are valid for repair but having bought the most expensive television set one does not buy these troubles. It is also a head racking experience to deal with a different person all the time within their organization, Why can't they give a new replacement and take back the old TV so that I have a hassle free experience of owning and enjoying it. I suppose it is no use spending a lot of money on this brand since once in for service you will also buy hard attitude, trouble and expensive spare parts in after warranty period (as I have read elsewhere on the net)

Sanjeev Verma
New Delhi