Sony India Complaints & Reviews

I purchased Sony Viao E Series Laptop, Model No. PCG71311W , Serial No. 7001442, from Croma Malad (Invoice No.[protected] on 29th May,2010 with 3 years extended warrenty.

Soon after I bought my laptop in the month of June on 15th June,2010 it started giving me trouble. The machine refused to switch on.

I took the laptop to Croma Store but they asked me to take it to Sony Service Center in Saki Naka, Mumbai.

I took my one month old Laptop to Sakinaka and showed them the piece. They informed me that there is a problem with the internal battery, however after 30 minutes they switched on the machine and gave me my laptop back.

Just two days later, again the laptop refused to switch on. I had to take it back to Sony Service center yet again and they took my machine. I was informed that they will replace the mother board of the laptop.
I was extremely surprised by the fact that within a month of purchase of a priced piece like a Sony Viao laptop the mother board is getting changed.

After 8 days they returned my laptop back to me with the changed motherboard. Though the laptop was now switching on it had become very slow and also I was not able to open MS office anymore.
Again now on 15th August,2010 the laptop has crashed.

I called up the Sony Toll free line and they have asked me to take the laptop again to Saki Naka. I am thoroughly disgusted with the quality of service and the product itself.

When my laptop is within the Manufacturing guarantee period, why am I not given a free replacement. What is the guarantee that again after repairing the same problem will not arise again as it has the last two times?

I need justice. I am tired of driving all the way back to Saki Naka everytime with my faulty new Laptop. It is a waste of my working hours as the Service center does not opearate on Sunday and also of my money and time besides the data stuck in my laptop also is a loss of work and add the mental tension.

I request the Sony Authorities to please replace my Laptop and give me a fresh piece.

I hope this consumer complaint will be addressed.

Regards,

Meghna Dixit
[protected]@gmail.com

sir ,
this is vijay chauhan from new delhi . i have purchased a sony ericcson g900 cell phone , after few month the set have many complaints , e.g its display's not working properly , charging jack also not worked . after facing so many complaints i submit my mobile phone to - noida sec 18 service center , they repaired my set but after few days later , the same display problem arises and its touch pad also not worked . after this i make complaint to the same service center but they refused to correctify and repair my mobile .......the cell phone are even now in warranty period and its touch pad and display are not working properly , they are refused to repair the set .
i will highly obliged if the service centre repair my SONY ERICSSON G900 with an IMEI[protected] , plz sir take action as soon as possible .
from
vijay chauhan
contact - [protected] , [protected]
Email id - vj.[protected]@gmail.com

Hi,
This is Johnson from Chennai crying with your sonyericsson C510 Mobile, You know I bought this mobile on Jun 27 2009 and it was pleasant and lovely to use the slick and stylish C510 but that was only for few months, I was having a problem with my handset about not being charged properly and I need to hold the adaptor connector into the handset for some time in order to power it up since there was some fault on the board so I gave the handset for service on 25 Nov 2009 ( Work order # SE309AGR17611) and got the board replaced within a few days and days passed and within a year I had the same problem with my C510 and again I gave the handset for service on 19 Jun 2010 ( Work order # SE310AGR21369)…What a surprise another board was replaced in my handset for the same problem....
I called their customer service right next day when I got my mobile back from service and reported the problem as the warranty of my handset got expired and they said they can’t help in any ways…what I asked is to extend the warranty for the handset as I got the board replaced within a year. But they said No...No...No… At max they can provide me a 15 Days service warranty and if the same problem reports again they can do something…No wonders the same problem occurred again after 20days…But what to do I BOUGHT A SONYERICSSION..Now Iam using a Nokia N73 which I bought 2Yrs ago with No problems till now….And this is to let you know people we are using a Samsung S3310 which I bought the same day with my useless sonyericssion and till now there is no problems and we have other nokia handsets at home which is 3 to 4 years old with no problems…
From this time I will never ever buy a sonyericssion product for me or my family and friends…For Sure…Thanks for providing such a good customer service and giving me a Great worthless product call SONYERICSSION C510…………….Bye….

Regards,
Johnson Devakumar A

As per all my records my name is Soni Mini George. But in PAN card, they have given Sony Mini George. So i want to correct the spelling of the name.

Hi,

Here i am tharanipathi from tirupur working as project analyst and developer in Probeseven.
Before 20 days i bought a SONY VAIO (VPCEB24EN) laptop, but now this week i got some hardware problems in the lap, but even though i gave my laptop for servicing to near service center in tirupur -KG Electronics.But from their side also iam not getting proper response till now, they are not saying proper delivery period and not inform me proper causes for the problem.Because of this problem in lap i lost 100 GB data.

From the above issues i am getting dissatisfaction on SONY Quality itself.
Due to this issues i cant move with my official works also by using laptop,my works are also getting hanged.

i need replacement because i am unsatisfied with that product, so i have doubt in quality and service factors of sony, So do the needful as soon as possible.

Also think about my value of time and money.

with in 20 days problem arise and hard disk fails means think about its performance after 1 year? How could i belive this product and store my secured data.

I am invested more than 40000 INR in this.


thanks,
tharani
[protected]

To.
The M/S Sony Ericson
Corporate office

Dear Sir, Third Reminder

Sub:- Complaint regarding Sony Ericson cell phone handset and about worst service approach of authorized service center Gulbarga Karnataka –India. (Battery is also damaged)

I purchased one (1) PC Sony Ericsson bearing model no. Z555i (IMEI no.[protected] from M/S GLOBAL TOUCH Mobile Handset sales and service GAMPA Complex Super Market Gulbarga-1 Karnataka – India for Rs 5900/- ( invoice no. 9887) . After using it for some time, the camera system stopped working and also battery damaged. I complained the same to the authorized service center of Sony Ericsson ( SANIKA ENTERPRISES Sony Ericsson Service center Fort road Gulbarga-1 Karnataka – India ) and deposited my handset Vide complaint No.220 dated[protected]. They informed me to collect handset tomorrow by 6p.m. Next day I phoned to the concerned person but he told me that still handset is not checked, and it will take another two days. After few days again I phoned to the concerned person, but he told me that handset is checked, strip has gone, that’s why camera system is not working. Approximately repair charge will be Rs 750/-. Thereafter I paid several visits to the service center followed by phone calls but there is no response. It is almost 45 days passed, still my handset is with service center. To the most disgust, he is saying a stereotyped answer that “ we can’t say anything about early repair, as we are not getting spare part strip from the company. Being a employee and President of the Multinational company Alstom Projects India LTD facing a tremendous hardship due to such practice of the authorized service center. I seek your kind intervention to get me repaired at no cost or replacement and the compensation for the delay and strict action against the authorized service center M/S SANIKA ENTERPRISES Sony Ericsson service center, so as to curb such unjustified and uncalled act of manufactures and service providers. Please replace new product with battery.

Since I can’t afford to buy a new phone, now I am without phone, and facing so many problems. Somehow I am managing the situation with the help of friends cell phone, but it is embracing to me. As I am in service and trade union activities, that to in a multination company, cell phone is essential. Due to service center bad approach, I have been incurring heavy monetary moral loss, as they could not contact me over cell phone in time. Moreover, other problems are I have to visit the authorized service center during the office hours, as result first I have to apply leave in my company, then spend some money for To and fro charges. Above all I have to postpone my prior appointments with connected persons and officials. Please note that under the consumer act any product found defect within two years from the purchase can be approached consumer court for replacement and compensation. I have purchased Sony Ericsson cell phone with the hope of quality and durability. Now I feel my hopes and trust on Sony Ericsson is wrong, and totally I am upset with product and service. I request you to take necessary action regarding above cited matter immediately, otherwise I constrained to initiate legal action against the Sony Ericsson.

Satyanarayan joshi
STRT 14/1 cross road 16th Alstom Township
Post SHAHABAD 585229 GULBARGA KARNATAKA INDIA
Email [protected]@rediffmail.com

Recently I bought u5i (Vivaz) in April 2010 & it started giving some charging problems in June 2010. On July 3rd 2010 I took it to the Authorised service centre in Thane (Ccom Service, F11, First Floor, Eternity Mall, Thane West 400602) & submitted it for repair. The Person was trying to prove that it is physically damaged to avoid warranty claim & wrote Scratches found on body. When I asked him where he can see the scratches he was speechless. I asked him to remove the remarks which he cut on the receipt & signed. They told me that it will take around a week to get it repaired but even after one month there was no information of the phone. I had to buy a new phone because of this long wait.
Today I got a call from Ccom Service, Thane that they have received the phone back but without repair. When I asked why, they didn’t have any answer. I called up Customer care centre of Sony Ericsson & asked the same question but they also have no clue.
I have written mails to customer service centre & also to their Service Head Mr. Sanjeev Saxena but didn't get reply from any of them.

Please help.

ARE ALWAYS HEARD IN COMEDY CIRCUS. PLS. LET US JOIN OUR HANDS TOGETHER FOR A BETTER SOCIETY......

Sir


My Name is Pradeep from Kerala I have purchased G 502 worth rs 7500 on 05/05/2009 guarantee period is one year, I have serviced 2 time with in the period , on 15/7/10 my phone is automatically heated and i cant call any body from that phone

on 16/7/10 gone to service centre TC 2/2410 (2) First Floor , Bethel Towers Pattom Trivandrum 695004 Phone[protected] and given my phone for servicing they told me that have to send this mobile to Chennai it will take 3 weeks and rs will be 1500 after that i called there on 10/8/10 now they are talking that board had been gone u have to change the board board cost is 3000 , and tha board is not available this time

What can i do i trusted sony ericson they will give good mobile , but now i am very much disappointed on that

What will be the next step me to do

i[censored] r not able to do this i will compaint to Cunsumer Court


Pls give ur suggestion


Pradeep Kumar

Mail Id is [protected]@yahoo.co.in
mob No [protected]
IMEI Number is [protected]

I have given my bluetooth headset of Sony Ericsson MW600 for replacement on 14 july 2010. the service center that is waiting for the replacement is in baroda. i have called many number of time to the customer care of Sony Ericsson, and they have always been saying that it i will get the replacement headset in 2 weeks time. now its a month since i am waiting for the replacement to arrive. CAN I ASK WHY IS IT TAKING SUCH A LONG TIME TO JUST REPLACE A BLUETOOTH HEADSET & IF THE COMPANY IS NOT HAVING A REPLACEMENT PIECE THEN I SUGGEST THEM TO RETURN MY MONEY BACK ASAP!!!!

I had purchased Sony cybershot DSC- T100 camera. recently it showed a problem of vibrating at certain angle. when I took it to authorized service centre they told that it can not be accepted under warranty, since the serial number faded due to use. but the sticker, which is of very ordinary quality is provided at such a place where it is liable to fade, since our finger always touches the sticker. The serial number should be available inside also. so it is just one of company's trick to avoid warrenty.. please help..

Dear sir,
I have a SONY DIGITAL CAMERA, Model No. DSC – 500. So far, its performance has been very good
Recently, its BATTERY DOOR LOCK was broken. Hence I gave it to PREET SERVICE & CARE, 104 A/332, 80 Feet Road, Ram Bagh, KANPUR, UP-208012, (Authorised SONY Service centre) for providing new door lock. Additionally, I asked M/s PREET to kindly SERVICE the CAMERA.
Now, I have been informed by M/s PREET that CAMERA is defective and it will require another 5000/= to get it repaired. My CAMERA was fully functional when I gave it to M/s PREET.
I request you to get my CAMERA back in working condition. I am ready to give service charge and charges for cover.

L R SACHAN.

my laptop model is vpceb16fg
and its no is [protected]
my laptop is having speaker and starting problem from 1st day i bought it,on 8/03/10
i provided my laptop 3 times to the sony vaio service center.,but my problem was not solved
,i tried to get help from sony nationalcenter thugh tollfree no provided
my problem is incresing day by day
nowa days i am facing many problem like
starting problem
harddisk problem
booting problem
slow processingt
windows not working properly
battery not working properly
speaker problem
touchpad problem
system regularly hangs

Dear all @ Sony Service Centre,

I bought a Sony Erricson handset model J20i just two month before, it was worked fine for first month only, after one month suddenly the handset's screen got disappeared & turned into black. I never expected this problem will occurred with Sony within just one month anyhow with the bitter bite i visited your authorize service center located at Lajapt Nagar, Delhi. First the receptionist advised me the problem is due to internal software issue whereas later on they found this is because of an internal part got damaged & it would take time to receive the part from HO that time the whole activity took more than 10 days to resolved it & get my handset back. This was the first incident when the problem was occurred & phone starts working fine again but the honeymoon of my phone was only for one month, the same problem occurred once again on 24th July'10, I visited your authorize service center named "Neeru Enterprises, Sec 16, KFC Basement, Noida" on 26th July & submit my handset later on i received the call from service center on 26th July itself that the handset got repaired can be collected on 28th July as its weekly off on 27th July. I visit the service center again on 28th July, i got my handset back whereas it worked just for one hours & got dead same time. The very same hours i again visit to service center back foot where they checked it again & found the handset is dead as the some internal part got damaged & would take another 10 days to get it repaired as they would received it from Head Office after 10 days only.

I'm using other cell phones also but this is really bad service where it taking 10 days to receive a small cell phone part in this super fast world. This is my humble request to all of you to take this matter on top most priority & get my handset repaired with next 2 days as I need to go to outstation. I cannot wait further, requesting you to resolve the issue before i escalate it to consumer court. Due to non availability of my handset, i am missing many important calls, resulting financial loss on me.

The handset submission details mentioned below :

Place of handset Submission : Neeru Enterprises, KFC Basement, Sec 16, Noida
Contact No :[protected]
Date of Submission : 25 July'10 & resubmitted it on 28th July'10
Work Order No : SE[protected]

Regards,
Prabhat Shrivastava | HDFC Bank Ltd, Gurgaon | Direct line : [protected] | E-mail : Prabhat.[protected]@gmail.com |

Sony products in India are cheaper than chinese products made by under paid, under aged and Mal nutritioned Chinese kids.
Wish I was aware of the quality of goods they were manufacturing and selling in India.
I gave into the quality of products that they sell in the US and always buy Sony products in the US.

Below is a email sent by my sister regarding the issue and there has been no response from Sony.
The service center says that, we have to spend Rs. 11,000 on a part which is not under warantee, which means, if that blows up, get another one, so guys at Sony can sit on their fat and mint money..
"I Want my Money Back."

P.S copy of email sent to Sony and also attached copy of Invoice.
"This is in regard with the complain no - SSZM5430 which we have placed against the problem found in our LCD TV - Sony Bravia KLV 32S 400A which was purchased on January last year. When the service men from Sony checked our TV, they said that there is some problem with the panel and it is a manufacturing defect. The cost of replacing the panel is almost 90% of the cost of the TV. Furthermore there wont be any guarantee of the replaced panel.

We really would like to know if this is the quality of product manufactured now-a-days by Sony India. We feel cheated by paying 40,000 Rs for such a junk box. Please replace the defective panel at the earliest since it is a manufacturing defect and of no mistake of ours."

I am Sandeep Saini. I have purchase Sony Bravia KLV40V200A worth Rs. 1 Lac 65 Thousand 3 years before few days before there is a Problem in the Screen A GREEN COLOR LINE i complaint against this issue to your Customer Care TOLL FREE number, they note down my complaint & tell me one of our service center will call you and fix a time to check the things and i receive a Call from Ghaziabad Sony Service Center person ANIL he's a Engineer over there. I know this person already coz i also have Sony Bravia Home theater DVZ 777 and this person come for the services of my Home theater before, he change the LENS of my home theater and i got problem again after a month. after that i call this person so many time but he never come back. i got frustrated and i sell off my home theater in just Rs. 8000/-. This time when he call me for my LCD TV complaint 1st he said why you locked the complaint you personally call me i can check what's the problem. i reply why i call you i have to complaint sony 1st. he said ok. Then he ask me what is the problem in your LCD TV i said i got a GREEN LINE left side of the screen. he reply me this problem can't solve you do one thing use this TV as much as you can and after that though it i said very good thank you very much.

Now any one can tell me when a Middle Class person going to buy a TV like Sony one with his hard earn money and the thing which he purchase is dead after 3 years what he will do.

Is Sony Making 3rd Class Product this days. if yes i suggested every one never buy Sony Product in his life.
I know how i buy this LCD worth Rs. 1 Lac 65 Thousand its not to easy for me but i buy and this time it's just a show piece in my wall nothing else.

Dear Sir,

I am sick of Sony mobile and its people. Neither they are committed to provide its customers and good custmer service nor they are ready to provide service after sale.

My T715 phone has gone out of order twice within two months with all its accessories. 1st time they repaired my phone but now again the same problem occured. When I took it to the service center NEERU ENTERPRISES, KFC BASEMENT, P21, SECTOR 18 NOIDA PH. NO.[protected], where I met with Mr. Anand he just told me that this phone has gone out of order as the ink on this phone got into phone PCB. Just to let you know that this ink mark was also there when I got it repired 1st time. Now my question is this when this phone is malefunctioning due to ink then why they did not tell me last time? They are just making me fool only.

I want to get his phone replaced, how can I pay the money for nothing. company is commited to provide service after sale for no cost till 1 year.

Please do some thing in this matter

Narendra Sharma
+[protected] & [protected]

Dear Sir,


This is to inform you that I bought a Sony Ericcson W705 of Rs. 17,675/- ON 9th Aug’2009 from Alfa (Vile Parle, Mumbai) IMEI No. was [protected] on the date of purchase.

My Phone started giving trouble on 8th Nov’09, the problem being “No Network”. I submitted my phone at the sony ericsson service centre in Mobiletech, Tardeo, Mumbai on 10th Nov’09. My workorder No. was SE309MT211413. I was told to inquire after two-three days and when I inquired after three days I was told that the handset will have to be sent to Chennai. During this period the staff at Mobiletech did not even bother to inform me of the status, neither was I given a standby handset. I am a working woman and only thing I was doing during my office hours was keep calling service centre. Either the call was not picked-up or after great efforts if they picked-up, I never got a satisfactory answer.

I got my handset back on 21st Nov’09 (after 12 days wherein I had to do without a mobile). The problem was not solved as yet. I was told at your service centre that the motherboard has been changed and so was my IMEI No. which is changed to [protected]. As soon as I came to office I realized my handset was not charging. After charging for three hours also it was showing 0%. Once again, on 23rd Nov’09 (Workorder No. SE309MT211623), I went to your service centre and I was told that there is a problem in the battery, they replaced the connector and gave me back on 27th Nov’09 (Workorder No. SE309MT211689). When I came back home I could not charge it and so gave it back on the same day and after follow-up 1000 times with these sony ericsson useless people I got my handset after 1 Month (on 24th De’09)

Now Again after 6 Months on 5th Jul’10 my handset started giving problem, so I submitted my handset on 6th Jul’10 at Sony Ericsson Service Centre, Mumbai Contact No.[protected]. Workorder No. SE310MT211882, Model No.W705, IMEI Number: [protected], Problem I was facing is: Navigation keypad not working.

I have been calling Mr. Mahendra Tomar (Contact No.[protected]) for the status, but till date that is after 1 Month also they are replying that the company is not having the required part available with them and they are also not sure when that part will be available. Also my hanset warranty is getting over on 9th Aug’10. I cannot wait for any more days. Please help me out to solve my problem.

I had bought this handset keeping in mind “SONY” the brand name. Not even in my wildest dreams had I thought Sony to give a problem. It was not only the handset but also lack of cooperation and lethargic delay by your service centre staff. I am totally disgusted with this kind of delay from “SONY” which holds its name for quality and service. But the kind of after sales service I got I would never ever recommend Sony to anyone. I had to rush around putting my job at stake as there was no communication from service centre staff. I was under the impression that Sony serves customer as God but I was absolutely under a wrong impression. If they take months to just mend a single handset, it raises a question on to their capability.

I am so fed up with running around after which also my problem is not solved, I am repenting buying this phone and I would like to have a replacement for this mobile or my money back.

Please help me as i want the replacement or my money back.

Waiting for your reply.


Regards,

Vaishali Patel.

Tel:[protected]/[protected]
Email: [protected]@sagarworld.com

hello
this is Dr.Ramya. i have purchased sony ericsson xperia x10 mini (model:E10i) on 2/8/2010 at sangeetha mobile store,hymayatnagar,hyderabad.I have many complaints regarding the mobile.. i am not able to receive mobile signals since 3/8/2010 from 10 am onwards ...it is not detecting the sim card i tried many different networks but in vain.. also my music player is not playing any tracks in any format... its showing cannot play the track... phone hangs up very frequently.. also i am not able to send or receive data from other mobiles using blue tooth.. i downloaded blue tooth file transfer software from the market(android) though i did this am not able to receive files.. i complained to the retailer but he is not at all taking responsibility...and instead of helping us he is talking very arrogantly..kindly help me out
thank u
Dr.Ramya

hi i am hitesh chouhan.i bought a sony ericsson c510 phone from lotus electronics inodre it has a battery problem and a network problem from day 1so i went to the service centre they took my phone for one week and gave back me without curing the problem and then i again went to the service centre again they took my phone for one week again no solution.
i had bought this phone on 7th july and today is 3rd august in these appprox two months i have only used the phone for 10 days at max other than all the time it was at the service centre .now i just want swapping of my old phone from a new OK working phone .
plz help me sir.
my email id is [protected]@gmail.com
and my cell phone number is [protected]..