Sony India Complaints & Reviews

I have given a headphone for repearing but is taking a long time.so kindly look in to the matter as soon as possible because the guarantee period will expire .

your customer
md. s raza

hii... i'm using w350i. but now i'm facing some problems in my mobile that it get suddenly switch off and again it switch on itself and sometimes it shows insert sim. but i've already service mobile once.. before one month due to display problem in banglore. So i'm requesting to replace my mobile or to give the money back... i can't use the repaired one again.

i have given a hansfreeunder warrenty to replace but is talking a long time more than one and half month i have complaint several time but no respons and i have visit salora international in chandigarh they behave so rud with me firstly they said u will get your handsfree wihtin one month when i visit after one month they said it will be deleavered to your home in between tow days now being 22 days i dint got my hansfree then i wos talk to kuldeep in care centre he said handsfree are not in stolk now its discusting so plz replce my hansfree as soon as possible this is my 11th phone of sony ericson that i am using and i naver face this kind of problems
my contact no is [protected]

I have lodged a complaint for change and repair of my mobile W 350i CASE ID FE[protected] ON 26/03/09 and placed order for key pad order no. SEO 09 DE 210657 ON 16/03/09.I don't want to repair the phone as it is taking too much time. I want to replace the cell. I have purchased it in Sept 08. It is in warranty period. I have wasted my hours together for contacting to your helpline and service centre. I can't give my handset for one week or more to repair it. And I don't think that for changing keypad, I need to give my handset. 4 keys of keypad are not working. If my problem is not solved within this week, I may be compelled to go to Consumer Forrum. Previsiously from this site I have send a mail also. but no reply from your side. Your services are very poor. It is a mental torture to your customer.
Kindly provide me another handset. as I am working in public sector on responsible post, I contineously need my cell. I can not wait to repair my cell for 3 to 4 weeks. I hope my complaint will be noticed and I wll get favourable reply immediately. My cell no is [protected].

today i went in okhla sony service center(salora) & the service of this center is very bad & their employee is also not doing their work & service counter women employee was doing gossup to each other and they was not attend the customer.
i have sony ericson k810i. it's key pad is not working properly so i went in service center but the counter women said we don't have parts of this cell so i can't help u & i can't take your cell for repairing because our salora service center is closed after 31st, april & we can't take the guarranty. that's not a good answer. i have the warranty of my cell.i hope my complaint will be noticed and i will get favourable reply immediately. my cell no is [protected]

Not able get gprs settings / suffing Mobile to Laptop on MTNL (Dolphin) Network
Please help

sony ericsson k750i mobile body change so please give me answar.

I bought One Sony ericsson mobile (MODEL : W302) bearing IMEI No.[protected] on 3.3.09 at M/s. Uniq cell 5/5, Nirmala Building, Fort station Road, Trichy - 620 002, Tamil Nadu, India for Rs. 7, 400/-. From the very beginning to till now I faced problems only in the mobile and did not use for my personnel.

At first I got " No Network Problem "/ " No bar Indication" in mobile. So I gave it for service at M/s. ACCEL FRONTLINE SERVICES (P) LTD., A-16, I FLOOR, 1st Cross, Thillai Nagar,
Trichy, Tamil Nadu, India. e-mail ID : [protected]@accelfrontline.in. They serviced and called me to take the mobile. Once again the problem occured on 11.05.09. So, I took back the mobile for servicing on 11.05.09. On 04.06.09 they returned my mobile after serviced. But the problem was not solved. So, I gave it for servicing on 05.06.09 and got the mobile after servicing on 12.06.09. Still now the problem was not solved in my mobile and I did not used this mobile for last 2 months, it is only at service station. Last 2 days the mobile got another problem that is the battery cannot be charged. So, I given the Mobile @ M/s. Uniq cell, Trichy where I bought the mobile. But I can't hope they will rectify the problem. So pl. advice them to give new mobile as replacement for the same. pl. note the mobile is under WARRANTY.

Kindly do the needful. Your immediate action in this regard is useful to me. We need your co-operation in this matter. Thanking you,

My Mailing address :

S. SEKAR,
315, 'C' BLOCK, III FLOOR,
VIGNESH EMPIRE,
SALAI ROAD,
WORAIYUR,
TRICHY - 620 003.
TAMIL NADU
INDIA

MOBILE NO :[protected].

With regards,

S. SEKAR.
Trichy.

i have given my mobile ph to the sony ericsson care centre as it had some charging problem.They told me that i wlill get my ph within 20 days.now it has passed aimost 45 days, but still they are giving my ph back.they are totally irresponsible.So pls take some steps.I am from Tripura.The care centre is at Agartala.Its name is Illusion and ph no is [protected].

my mobile is c902 i lost my mobile than what i can do for this " any answer"my imei no is[protected]

Hello this is shivakumar,

Who had faith in Sony ericson mobile and of service but i was proved wrong by a sony ericsson service provider

Its almost a month old but still i am unable to get my cell get repaired

From almost a month ago the Sony ericsson service provider in Shimoga City (Singh Communications, Durgigudi, )of Karnataka State is telling that he is yet to get some items from company which they are not sending instead they are telling reasones

Sorry for buying the cell of Sony ericsson, please get my mobile repaired.

Please help somebody in this case.

What They actually want from us???

i am live in indore. i have a sony ericsson t700 mobile body.. so plese tell me t700 body where meets in indore

my sonyericsson phone model no w395 is not work properly. it always hang in video function. please tell me right advises it run very slow why it is not work properly please tell me

i have a sonyericsson w395 it is not work properly. i repair it at service center but after that it is not work properly

My self maggie dsouza using the sony handset since its launched in market. But now I regret for the same. I never bought any other product other than sony. I believed the company. Now I think sony dosent care for mthe customers. I feel sorry to say, but now its time for you to remove the slogan that WE ARE HAPPY TO HELP. I am facing the problem with the handset since I have bought but due to the dealers promise I remained quite thinking that the service centre will take care last three months, the date of purchase I am repeatedly asking to the solve my problems but the people sitting at your service centre do not have any respect for the customer they feel they are the JUDGES sitting at the counters and we the customers are the defaulters. And our fault is that WHY DID WE BUY SONY. I hope I have explaine it in short if possible please try to understand our greivence. My problem is I had purchased the handset so called SATIO MODEL U1iPHONE(BLACK)
AFTER USING FOR A DAY I REALIZED ITS SOUND i;e THE SPEAKER NOT WORKING, THE INCOMING RECORDER NOT WORKING . I IMMEDIATELY CONTACTED THE DEALER WHO CONVIENCED ME THAT THE SERVICE CENTRE WILL TAKE CARE, BUT YOU SEE HOW GOOD CARE THEY HAVE TAKEN. I HAD TO SIT DOWN AT NIGHT AT 1.50 AM AND NARRATE THE HISTORY. HOPE YOU WOULD BE KIND ENOUGH TO TAKE AND FEEL HAPPY TO HELP. THANKS

MY EMAIL [protected]@gmail.com

My mobile modle is W350i and there was problem in my mobile so, I left it to Sony service center i told them to give my mobile in minimum 7 days but they took my more than i expect, they took more than 2 months now my mobile warrenty is also finished because my mobile was to them only ... YOU should take some action about them because at first their was only problem in my keypad and at that time it was in warrenty but they made my mobile in more problems now because of them my mobiles camera is not working, , , , , , , .. And how is that sony service center they are checking up other company mobile phones also like Samsung, motorola, nokia, micromax and even China mobile phones also... I can give u their address, , , , ( India/Maharashtra/Yavatmal District:- Near Shyam Tokix, in front of star Electronic Mobile Accessoiries shop) ...And I also belong to yavatmal my ...Face Book Acc.Add:- aditya.[protected]@gmail.com

HI M SANDEEP RECENTLY I HAVE PURCHASED SONY ERICSON W20 ZYLO CELL PHONE BUT NOW I M FACING PROBLEM WITH THAT PHONE THE SLIDER BECOME DAMAGED . BUT IN MANGALORE SERVICE CENTER I GIVEN MY CELL TO REPAIR BUT ONE MONTH IS OVER STILL NOW ITSELF I DIDNT GET MY CELL BACK THEY ARE TELLING THAT SPARE PARTS IS NOT AVAILABLE . I REQUEST TO ALL WHO ARE GOING PURCHASE SONY ERRICSON CELL PHONE PLZ DONT PURCHASE THAT SET IS FULLY COMPLAINT . I HAVE GIVEN COMPALINT TO COMPANY BUT THEY ARE NOT RESPONDING FOR MY COMPLAINTS.

My phone xperia mini pro home screen disappeared after updating to android 2.1 and so if any suggestions please solved my problem now

sony ericsson / mobile — Brand New Mobile device become faulty

Respected Sir/Madam..

I purchased SE Xperia Mini Pro (Model SK17i) on 15th.Aug.11 in Pune from RELIANCE DIGITAL ELECTRONICS RETAIL OUTLET. within 3 weeks, on 5th.Sep.11 its touch function stopped suddenly & it became a dead mobile. How come a faulty piece is passed through SE's Quality Control. I took the device to The Authorized Service Center "Accel Service Center" immediately on 6th.Sep.11. They said that part relating to Touch needs to be replaced & it will take around 8 days. I asked about replacement of the device since it was just 3 weeks since purchase. They said replacement is done only if the device gets faulty within 7 days of purchase & also advised to call Customer Support for replacement. I called up Service Center after 4-5 days. They said "Part is not available. It is ordered from Company's Chennai Plant. Till today i.e. 09.10.2011, Service Center's answer is same.
Simultaneously I called up SONY ERICSSON CUSTOMER SUPPORT on[protected] & told the story. After 2-3 calls, I was told my complaint has been escalated to OUTBOUND TEAM. I requested to connect to personnel of that team. Firstly I spoke to Shri.Rahul Sharma. He assured me to call me back next day. He didnt call me till date. Then I spoke to Shri.Gehlot of the OUTBOUND TEAM & repeated the story. Then onward I was being told daily that I will get a call within 48 working hrs.
From last week I was being told that I will get my device before 10th.Oct.11. Yesterday also I called up SERVICE CENTER, but got the same answer that part is not received. I told Service Center Personnel that Support Team says I will get my device before 10th.Oct.11. She said I should call Customer Support. I called Customer Support & spoke to Ms .Kanchan. She said wait 2 days. Yesterday again I called Customer Support & asked the personnel that How will I get my device before 10th. as today is Saturday. I didnt get the mobile. Tomorrow is Sunday i.e. holiday. Then How will I get before 10th.? Means the Company has not kept its promise.
Simultaneously Im sending mails also on SONYERICSSON.COM also posted my story on SONY ERICSSON's Facebook Wall. But apart from getting different Ticket IDs Im not getting any positive reply.

Since beginning Im requesting them for replacement of my device. I think I should get a replacement since a Brand New Device became faulty. Or else my money should be refunded.

MOBILE MODEL NO. - SK17i.
IMEI NO. [protected]
MY WORK ORDER NO. with SERVICE CENTER IS SE[protected].
MY TICKET ID WITH CUSTOMER SUPPORT IS 91317048.
MY REFERENCE NO. TO MY EMAIL IS[protected] AND
X-Ticket:91342912,2

Im really fed up with the Worst Service of SONY ERICSSON.
Please help me.

Thanking you..

Kind Regards,

Narendra Vaidya

Dear Sir/Madam

Kindly peruse my complaint dated 09.10.2011 regarding Sony Ericsson Xperia Mini Pro Brand New Mobile device becoming faulty within 3 weeks of purchase. In my complaint I had stated that since last week Customer Support had promised that I will get my device on or before 10th.Oct.11, but today when I called Service Center 1st. they said the mobile is still not ready. Then I called Customer Support and I was shocked to hear one Shri.Omkar Sharma stating that "the device is pending for part". He said my case is escalated to one Shri.Ankit Jain. I asked for his number but he refused. Then he assured to call back in 1/2 an hour, but he did not call. I called after 45 mts. Shri. Tilak was on line. I gave the ultimatum that since I did not get my mobile on 10th.Oct. as promised, I will have to think of other options for justice.
Later, one Shri.Dheeraj called from Customer Support to tell me that It will take 5-7 days. I said nothing has been done in 1 month, how can you say that it will be done in 5-7 days?. I asked him that since the part is not available, why I cannot get replacement. How a device is launched without its parts not making available? I also said that the company prefers to stick to Policy rather than Customer Satisfaction. I also asked for refund of the money I spent. But they are neither ready for replacement nor ready to refund my money back.
I have spent almost Rs.2000/- for calling Service Center & Customer Support since 5th.Sep.11.

Since 6th.Sep11 till today my newly purchased mobile is with the Service Center.
TILL TODAY NEITHER MY DEVICE IS REPAIRED, NOR REPLACEMENT IS GIVEN, NOR MY MONEY REFUNDED.
Its mental harassment.
Hopeless service by Sony Ericsson.
Sony Ericsson not keeping promises.

mobile work nahi kar raha warranty m hia phn

xperia z work nahi kar raah warranty period main hia . software issue ki wajh se kaam nahi kar raha phn but service center wale usse accident damage m consider kar arhe hia . nd phn repair hota nahi . so plz help me its cost is 33000

I m IT person and i m working with TAJ Groups and i was given my mobile sony W700i in service center (SALORA) near Ranapratap Road Lucknow (u.p) and it's under warrenty they told me it's take a time for 1 or 2 days but today it's almost 8 days left but they are not able to return my mobile and days by days they will says it take time, it's take time. how much time it will take please tell me last 8 days i m moving without mobile how it's difficult for IT person, that is why i m not purchasing sony model because i know that after sale service of sony is so bad, but my friend force me, plz do some this otherwise i'll forword this complain to sony CO

Sony Ericsson/Mobile — faulty mobile

I have bought a mobile of Sony mobile model S-302 from Pradeep Telecom Add. - 2/471 Vishnupuri Ramghat Road Aligarh(U.P.), after three days the display was disturbed and everything gone disappear When I bought this one it wasn't in sealed condition and he assured me that seal was broken only for customer showing purpose.).When I went to the shop he refused to talk to me and said that I have to go service centre directly & we are not responsible for it.
The service centre personal that time keep my mobile but today after ten days they didn't take any action.
The shopkeeper not hearing me and saying I can't do anything.

Please do something in my favour.

Mobile Defective and Bad Service from the sony erricson service centre

I would like to inform you of my dissatisfaction with the Sony Ericssion P1i mobile phone and the service provided.Since I have bought this phone, it has been working well, until recently it stopped functioning normally. I returned the phone to your customer service(Trident United Products Private Limited Bangalore, Koramangala) on 20th January. The customer service representative informed me that the phone mother-board has to be replaced and they would make the phone ready in 10 days.

1 Month later, the phone is still not working.I received my phone with the motherboard replaced on Feb 18, Within 2days i had to revisit the service center as the phone started hanging frequently.
The manager promised me that he will replace it. But now they tell they haven't committed any thing like that

On each occasion they have kept the phone and apparently worked on it with no luck. Their attempts to resolve the problem have not been satisfactory and they finally claim that there is nothing more they can do to help me.Even the customer care department[protected] wasn't able help me and solve the problem.

And now they claim that they need 4 more working days to give back my cell. They need 2 months to solve a simple problem.And trust me guys they are meant to make false promises please don't trust them.


Yours faithfully,
Hamid Shariff
[protected]

Sony Ericsson/Mobile — requirement not fulfilled

i am using the mobile of sonyerricson company.
model-w350.(white color)


i want the new flap for my handset regarding which i had been visited local service centre(AMRITSAR)


and they r not giving any positive responce.



kindly take some action

Dear Sir/mam

I wish to inform that u. i have purchase a new mobile SONY XPERIA C4 DUAL and purchase date is 22/07/2015 in digital mobile collection allahabad.

My problem is I have activated my xperia protected feature through by this mail id pankajsingh.[protected]@gmail.com But my mobile after restart automatically protected mode is on.so i am try my mail id and password but my mobile authenticated not support n user name and password is wrong to display. so i have contact toll free no.[protected] and your help line support officer asking to me piese contact our near service centre and repair mobile software and deactivate protacted mode and also given a TICKET ID IS [protected]. After that I reached the near service centre in Varanasi and given my mobile and discuss protected mode feature related problem service centre respsnist. but service centre respsnist lady asking to me without open my mobile sim lock is damaged and void my mobile warranty without any xperia support engineer and given a ticket id is [protected] and W[protected].and date is 08/08/2015 also receiving mansion sim lock issue not a protected lock issue. then I contact next days to service center so asking to me respsnist your mobile is out of warranty and u will given a charges 9400rs replaced your mobile PCB. Then I rejected Jenrette your service centre estimate 9400rs and request to your service centre please resolve the my application protected lock. my mobile was also work two sim but due to application lock my mobile given a service centre. my one sim also insert in mobile and my mobile collect service centre. But today date 21/08/2015 I contact to service centre for related my mobile application problem resolve. so I ask to me your service center person your mobile is not repair so u have collect mobile without repair otherwise u repair mobile so u will give a charges for replaced mobile PCB.

So please resolved my problem as soon as possible.
my contact no. [protected]

Hi

My photo is not clear on Pan card. I want to change of my Photo on Pan card.Please suggest how to proceed ASAP

Sony Ericsson — sony ericsson no response

my head phone wire was broken so i submitted it in my sony ericsson service center to mend it
n now its around 6 months they neither return my headphone, when i ask them they say its still with company ---from orissa-berhampur

Sony Ericsson — NO RESPONSE FROM SONY CARE CENTER

Hi...Kapil here...I purchase Sony ericson mobile model no. j105i....recently my mobile disable to do proper working, his display is also nt working...I go to customer care center based at Ambala Cantt ( Nanak Telecom) but they not only behaved badly but also not they dont do anything to clear out the mistakes...So, I am looking forward for a better response.

my mobile model:W100i, workorder number:SE311SI111394, MY COMPLAINT NO:90109997.

Sony Ericsson W300i — i lost my mobile

today 27th october 2008, just before 1/2 and hour, i lost my mobile in my area.

i want to back my mobile and i already deactivated my airtel sim.
i have imei numbre of that mobile.

please help me.
i m from ahmedabad, gujarat, india.

i[censored] have any idea u can call me on [[protected]]


thanks for help

Sony Ericsson W300i — I lost my cell

Hi Team,

I lost my cell on 5th April 2009. my id number is IMEI[protected]
Can you pls help me?

Thanks & Regards,
Jisha

Sony Ericson w300i — Lost Mobie

Hi,

My Name is Deepak I have lost my mobile phone Sony Ericson w300i

SN: BD302LFWU5

IMEI :[protected]

sony ericsson w3001 — i lost my cell

well m from mohali phase -9...i was comin back to my home from skool and i was driving a two wheeler...and my cell fell out from my pocket and it fell some where on the road..my route was from 41_b chandigarh to phase 9...its number was [protected]...and now u can contact me on [protected]...if some one can help me...i have seen many softwares on net about how to get back ur set but only i[censored] had preoaded the soft...but i had not installed any such soft...so if there is a soft vich can just tell the location ...plz just help...i love my cell

Dear Sir,

Myself, Mr. S. Pattnaik, from Bhubaneswar, I had purchase one Sony digital camera (Sony DSC-P100, serial no. 2563618) on 9th Feb 2005, since more then six month I am facing one problem with my set and there are no solution at all till date.

My complaint:

The problem is I am viewing some black spot inside the lens with various zooming mode. And that black spot also remain in the photographs.

History:

I had given my set to Rajpath Service Center (Sony Authorized Service Center, Bhubaneswar) approximately six months ago, and they sent to Kolkata Sony Service Center (as Bhubaneswar Sony Service Center told me that they have to send this set to Kolkata service Center) for repair. The set was returned with carrying the same problem. After that I didn’t receive the set and again it was sent to Kolkata Service Center. After that I found the spot was vanished but a black bar is coming in high zooming mode. Again it was sent to Kolkata Sony Service Center on 14th Nov 2007. On 14th Dec 2007 I went to collect my set, and found the black bar was vanished but again the black spot returns and the zoom lens blocked. After that it was send to kolkata Sony servicing center on or before 25th Dec 2007 and return to Bhubaneswar on approx. 16th Jan 2008 with multi black spots in the lens.

My query:

When I will get my set free from all problems? If it persists then why not the Sony Service center didn’t replace my set with another Sony DSC-P100 Digital camera.

I have been tolerating the system of service from the Sony Bhubaneswar and Kolkata service center more then six months and I don’t want to tolerate any more.
And
I have lost more then Six Months of warranty period due to the Bhubaneswar and Kolkata Sony Service Center’s expert and wonderful service.

Kindly consider my problem as urgent, as I am very much worried since more then six months, and solve this matter as soon as possible.


This is for your records and reference

Thanks & Regards

Ar. S. Pattnaik
Contact no: [protected]

SONY/digi cam — replacement of lens

I bought my camera on 16th December and unfortunately it was fallen on table and its sliding lens was not moving but after that incident it was working fine . I took 5 snaps which were perfect there was no problem but when i switched off and switch on again it was not working. Today I went to your sony world service centre hyderabad, they told me that complete lens will have to be replaced and charged me Rs.4000 but I want to know that is that true because when I was using i was fine...
Do you really take care of customer or for the shake of money you simply told us for replacement . Thats true at that point of time its impossible for any customer to quit because these are costly items but for next time of purchase customer took these incidents into consideration.
Please reply me don't ignore this issue ...

Hi,

Could you please let me know the sony service center near to airport road in bangalore.


Thanks & Regards
Pramodh.K

Hey! I found Sony DSC P-100 small cute and easy to use camera, looks were perfect but result was alright. you contact sony company, they might not return u the same model for free but can repair it in some cost. goodluck

meeradatar importer we are from banglore we are importer of digital camera spares parts
DIGITAL CAMERA SPARES PARTS IMPORTER
nikon, sony, panasonic, jvc, casio, olympus, kodak, pentax, fuji, conon, samsung, polaroid, yashica, konica, minolta, hp

we have price never before parts of digital camera spare parts

lcd display
opticallens units
shutter flexibles
mechanical decks
mechanical decks
drum assembly, &video heads
lcd flexibles
lcd shaft case
switch shart cases
switch block controls
main board
flash boards
lens sensors

banglore main office rajain [protected]
chennai pankajjain [protected]
delhi prem [protected]
mumbai molana [protected] thank you

Sir
I am having DCR TRV 250E which was purchased in Spencer Plaza at Anna Road, Chennai sometimes during April 20006.
The camera was working alright upto May 2008. When I had taken the camera to Kodaikonal, suddenly, while I was shooting, the LCD was found to be not working at 90 degree opening. I handed over the equipment to an authorized service centre in Chennai and got it repaired. They gave only 30 days service warranty. I was charged for this Rs 1915.00.
After 28 days of receipt from 23rd August 2008, I used the camera only once for shooting the send off party of my friend and when I tried to down load the footage, I found one large band on the LCD.
When I took the equipment to the service centre, they accepted the camera and again sent the same for repair. Now they charge Rs 4815.00 (Around).
My question is that my camera was functioning except the problem cited above. After repair a new problem has crept in. Further, the cot of the components, inspection charge (Rs 1000.00) is found to be abnormal. The above causes, loosing interest in utilization of digital cam carder.
Please state how to get the cam corder repaired on payment of normal charge through an authorised service centre.
Your reply will solace my mind. I have incurred an expenditure approximately Rs 7000.00 against the purchase value of Rs 15400.00

When I received my cyber shot Sony digital camera I was thrilled. I used it several times and had to replace the battery. When I opened the battery compartment the catch broke with very little pressure.When I went to Best Buy where it was purchased, they washed their hands of it and told me to call Sony. After pricing how much the repair would be, it is almost 90.00 and the camera only cost 120.00 I became quite upset. I thought Sony not only made good products but stood behind their products at no extra cost.

After this experience, we will not only think twice about making future Sony purchases, will encourage our friends to do the same.

Any ideas of how to get this rectified?

Dear mr.Pattnaik
just go to consumer court with all papers. write 4 nos of letter 1.service center, kolkata 2. service center bhubaneswar.3.sony eastern zonal office.4.sony head office INDIA..YOU WILL BE PRIZED BY A NEW ONE

Sir,
I want to brought a Voice Recording SONY branded set. Pls give me details with model number & Price.

Regards

Pradipta Kumar Ray
Cuttack, Orissa
[protected]

my w595 is not working, no solution in service center

Dear Mr M.P Singh,

Greetings from Sony India Team,

This is to inform you that your concern has been noted. We would request you to register your complain in our Customer Care No[protected]Toll Free) for immediate actions.Also share your contact details or complaint number for assistance.

Warm regards
Sony Digital Team

Dear Sir,

I had purchased a Sony TV (Model No.HG21M80C) 21" WEGA Set in April 2007. It was OK till 13.8.2010. Suddenly it became dead on 13.8.2010. To get it repair I went to Rajpath Service Centre ( A Sony India Authorised Service Centre in Bhubaneswar) on 13.8.2010 and complained in their register (Complain No. 1547) and returned with an assurance that the Engineer will be moved to my residence to get the set repair. But it was vain. No body come to my home to have a test. Then I made a telephone call to the centre. But no one was there to receive the call. Again, I proceeded to the Centre to know the facts. Then, they told me to bring the TV set to the Service Cenre for which it will be easy to repair the set. They also told me that a telephone call will be given to you to know the repair cost (i.e. estimatation) which is yet to be received by me.
Under this circumstances stated above, I request you to take necessary steps to repair the set OK under intimation to me and obliged.


Prafulla Kumar Senapti,
Model No.KV-HG21M80C.
Email - [protected]@yahoo.co.in

I have given my music system model no MHC-RV2 in your Rajpath service center at bhubaneswar on 29.11.2010.The serial no is 526135. I am yet to know what is the estimation for the system.I have gone personally to know what would be the repairing cost.They told me that tomorrow they will be able to tell the estimation.After that I have repeatedly talked to your office till today.But your people are unable to tell about my music system .I am just waisting my phpone calls to your sevice center.Please advise what should we do .
Thanks.
Ashok Acharya,
Tankapani Road,
Bhubaneswar.
Mob:[protected].

Dear Sir,


I have a sonyericson K790i model.Its very Good.But my problem is that I can not instal any software or any games in it. So please advice how can I install it.

Dear Sir/Madam,

Sorry to inform you that withing four month of purchasing of sony erricsson W580i, it is showing display problem and the key pad has broken. I have given a sony erricsson service center in Mangalore, Karnataka, India. It has been more than three weeks but nothing has been done till now. My complain id : SES081TM10971, Phone number of that place is[protected]. Mobile has been given by my friend Piyush.

Kindly do the needful.

Thank you.
Sudipta K. Barick.

w580i mobile was stolen plese recovary

sony ericsson w910 — worst service given by company and what's the use of warranty

my name is sunil i purchased sony ericsson w910 for rs 18500 from [mohan varieties masid street vijayawada]. after 15 days i started facing problem like sliding and my mobile was not starting. so i gave it in the company for repairing it.so they told me to come after 15 days.so after 15 days i got a call from company that ur mobile will not be get repaired so plz come n take ur mobile. i was completely shocked by hearing that stupid reply because only 15 days been over i have purchased mobile n its very painful to hear such reply bcos only 15days had been over purchasing the mobile.when i asked wats the problem y is it not getting repaired they just told that parts r not available.so plz help me in solving out this problem because i am from a middle class family n 18500rs i an high amount for me to bear
thanx my contact number is [protected]

sony w910i — Ridiculous cell

Today i bought w910i dated 25/08/2008
from infotech gallery shop no. 6 ansal majestic tower new delhi 110018
my imex : "[protected]"
what faults should i tell you about this this cell i am just got frustrated in four hours i bought this phone for better music player but to be honest my brother's tata indicom set fm voice is much better than this.
its got hang several times in last four hours and i can not hear the voice clearly at all during incoming and outgoing. it automatically got switch off as well sevearl times.
i am just thinking why i chosen sony inspite of nokia.
i am not happy at all.
i went to shopkeeper after one hour only but he denied to help me i request you pleaseeeeeeee look in to the matter as soon as possible and do the needful i am ready to take any lower price phone with better quality than this and dont refund my rest amount as well, as i am ready to do negotiation.
but please do needful.

I bought a T650i from Satnam Electronics, Greater kailash Market Part-I on Oct 25, 2007.
The same is not working since last 2 days . I personally went to Neeru Enterprises (Sector 18, Noida) who confirmed that it will take 15 days from Chennai CCentre but if I wish to get the same done I may wish to go directly to Salora Intl (Centre at Okhla, New Delhi) and they will change the motherboard at the same moment. When I called up Mr. Ramvir, he said I have been misguided and in this scenario I have lost 2 precious days.

I would like to remind the Co. that after spending 20k if I have to wait for 15 days as your logistics problem, why should I bear the brunt of purchasing a new phone because my entire work is dependant on a phone.

Pls contact me else the same will be highlighred on Zee TV (My brother works there) and PEHREDAAR-Complaint highlight program.

Requesting your help ASAP

Pls contact me at [protected]

Manu Sharma
Associate Vice President-HSBC

sir i have k850i but when i open games or application its show opretion faild wht ll i do?
tell me sum codes abt it or help me to any other way

thanks ok
[protected]@yahoo.com

I drag your attention about my serious problem, i bought a Sony Ericsson mobile from SUBHIKSHA TRADING SERVICES LTD. BIRATI, KOLKATA-700051, Bill No: INV/910/SVR Dated 27.07.2008 vides Model No: W810i, Sl. No: [protected] after buying the mobile it have got a problem. The sound of the Speaker is cracking & the sound of the speaker is very bad. I send it to your Authorized Service Centre Rippon Street, Kolkata, dated 01.09.02008, case ID No: 2 WK:[protected]. But after 26 days kept in there custody they don’t solve the problem and they want another 10 to 15 days for servicing purpose, then I withdrawn the mobile set and send to your Authorized service centre, Durgapur Benachity, Dist. Burdwan dated on 27/09/2008. Complaint ID – ISE103/8. They replace the speaker but not solved the problem & they told that it’s a problem on MOBILE BOARD also told me that they already send the board at head office and it’s now under head office activity.
Now after spending two month I think it’s a very unprofessional & light hearted assignment from your end. Now I realize about your products quality & service. But still believe that you will clear my problem & solve it very soon.

i bought a sony ericsson w580i in june08, ther was some problem with LCD of my cellphone.since it was under warranty so i gave my cell phone for repair in one of the certified service center at manicktolla(north kolkata).and i really had a tough time with them.
HENCE I WOULD REQUEST SONY INDIA PVT LTD. TO LOOK INTO THIS MATTER BECAUSE THESE CENTERS ARE RUINING THE NAME AND FAME THAT SONY AS A CORPORATE GIANT IN INDIA HAS MADE.THE ADDRESS OF THE CENTER IS AS:
Babli Media Service Centre
106/A Raja Dinendra Street
Kolkata-700004

I have an sony ericsson W950i and the display screen not working so I was following up with the certified service centre in Chennai (Tambaram) for last 40 to 45 days but unable to get any positive response from them.
Is there anybody who can help me out on this.

sony ericsson w910i — lost of mobile

I'm sanjay patel, While i travelling in bus my mobile sony ericssion chocolate colour mobile of model w910i is lost. Here i have given my IEMI no. and other details of lost phone.
I have no other sources to help me except u!
Please help me, it's a new, i bought it on13/09/2008 from Mobile Wala, Vadodara, vide invoice no.9918
My Details are as under
Name : sanjay patel
Present Address: A/5, Falshruti society, near civil hospital staff quarters, Bharuch, Gujarat, India.
Phone Model : w910i
Make : Sony Ericsson
Color : chocolate
Detais of sim and Phone No. when lost :- BSNL Sim card, Phone No.[protected]
Last- phone No.received. from mobile : [protected]
Last Dialed No. from mobile :[protected]
E-mail : [protected]@yahoo.com
Missed date :[protected]:30 to 11:00 PM)
IMEI No : [protected]
After missing the phone along with BSNL simcard I have cancelled the sim card and have got the duplicate sim card of same number from BSNL office on Dt. 6/05/09
Please help me sir. and inform me the present phone number and details of simcard being utilised in my above lost phone and also other details, so I may try to trace my above phone.
I never forget your help,
Thanks
sanjay patel
[protected]

Dear Sir,

Ref. W-5801 Sony Ericsson Handset bearing number 35 [protected] Purchased on[protected]

Sub. Mall functioning and poor service


The above mentioned Sony Ericsson handset purchased by me on[protected] has been sent to ASCENTEL for service in March – April 09 (replaced the motherboard) and now again on 02/06/09.
Earlier you have replaced the motherboard twice but the problem still persists and the functioning was unsatisfactory and hence the service has been redelivered to ASCENTEL on 02/06/09 as per their acknowledgement card number 272. In spite of my persistent follow-up with your service people, and call centre (caseno-SE[protected], I am yet to get back my handset. Such extreme delay in service as we as repeated malfunctioning does not speak well about either the product or for the company and the consumer looses confidence in the product it self. It is certain that there is fundamentally some thing wrong with the particular handset, I had been using different models of Sony Ericsson handset and this is my 6th Sony Ericsson handset and never faced such a problem earlier but since buying this particular handset, I have lost my peace of mind because of nonfunctioning of this set. I request you to please replace this defective handset and restore my confidence in the product without any further delay

Sony Erricson / W910i mobile phone — Unprofessional people at Service centre

I have bout a Sony Erricson handset W910i in which since day one i am having lot of problems. The set restarted automatically 15- 20 times a day and if i dial any number then its hanged stil the call continues till the time i dont pull out the battery manually. The charging port of the mobile does not work properly as when i try to charge the handset i need to shake the charger in order to get the handset charged as port is loose. Ear volume is to low and not audible at all while talking.

To add to all my pains and sufferiings when i tried to visit the service centre of the Sony Erricson at RT outsourcing, 2 Rippon Street, Kolkata. The lady at front desk to was taking care of my complaint didnt knew how to open the handset as she was trying to open the back pannel of the handset without unlocking it then i educated her how to open it as she would have almost broke it. After struggling a lot with the handset when she was not able to understand anything she took the handset with her somewhere inside the office and came back by saying that i ned to leave my handset. After wards while allembling back the hadset she misplaced mine switch on/off key and started blaming me that i misplaced it on my face i politely told her that when i handed the set all the keys were there. She behaved rudely and continued replying in rude tone. When i complained to the shift manager Mr Indrajeet then they said that they would replace with another key. Mr Indrajeet was so casual while talking to me and by putting hands in his pocket was also behaving rudely with me. it was not only me as i was there for more than 1 hour and each and every customer were been treated by Mr Indrajeet in similar way. I was shocked to see such kind of pathetic and disgusting sevices from a responsible person from frontdesk of such a big branded organisation.

Now my concern is my handset is still under warranty still i have been asked to bear charges related to the repairing of the handset. I am really surprised as i think that main moto of Sony Erricson is to get money out of the pocket of customer and then to make them suffer for lifetime. I wont advice any of my family member or friends to buy any product of Sony Erricson after seeing and facing such kind of harrasment from after service people. Although i have given mine handset for repairing but this would be mine first and last mistake to buy product of Sony Erricson.

I seriously need to speak to person who heads the customer service as need to share all mine experience and make them realise about what they are doing.

regards,
Robin karmakar

Sony Ericsson W910i — lost mobile.

i am muji. i lost my mobile. its a new mobile. its in a red colour. i lost my mobile in college. so please pray for me...if mobile is getted i will give u a choclates.ok byeeeeeeeeeeee...

sony ericsson w910i — Worst service centre in the world

this is just not my complaint..

the sony ericsson centre in Kerala, Trichur is completely letting down the brand image of sony ericsson phones..

everytime i go for a service there i find one or the other fight going on in the centre between customer and the staff there.

i am a die hard fan of sony products... but if this is the way they are carrying on service, its no wonder why people in Trichur are going for other brands... .

I strongly recommend all the sensible buyers across the country not to touch Sony Ericsson mobile handsets even from a distance.Such a funny and lousy company I have never seen in my life. You can run from pillar to post without any success where to get your handset repaired even in a metro city like Kolkata.

A K Dani
[protected]

Sony Ericsson W910i — Can't Updated Software

I have purchased SE mobile w910i from Rajkot. Which is aurthorised dealer of sony-ericsson.My mobile is completing in working condition.But sunddenly it's turn-off.This would oftenly happens. But this time it doesn't switch-on automatically or customaly.So I go to Sony Ericsson service centre and told about my problems.He said that you have software problem. And it would take 2 days time.I have said him that 1 and 1 1/2 hour is sufficient to update software in any mobile then how could you tell that it takes 2 days.So he said that come after noon.I went still he can't do that.And Told come after 2 days. after 2 days he can't do that and said there is in connection problem.He said came tomorrow.I would definately do it.The next day I went and centre has been closed.His employee said the renovation of centre is running and it took 8 days.After 8 days I went his employee took mobile and said we can't do it.And wash-up his from their responsibility.And said give it to another mobile centre.This is rude behaviour of service centre owner Shaym Karia. I know very well the value of sony ericsson mobile.That's why at my home I have 4 Sony Ericsson Mobile.My humbly request to you please closed this service centre and give another person to aurhotisation.

Dear friends :

This is to aware you about the sony erisson service centre that the service is very bad which ever service center it may be i have experienced two service centres in hyd I brougnt a sony ericsson W580i last year
after using for 6 months it got sudden swith off while put for charging & i have gone to sony reisson service centre in sec bad they say that it mobile got into water they are showing me some red marked below the battery as it will apper only when it got in water like this they are saying. but the mobile is not got in the water accutally, & he refused to repair & saying that the mobile is wet inside put the phone into sunlight for 2 days & then bring the mobile back & then i visted another center which is in abids they taken the phone after 2days they are saying that the mobile is unrepairable the mother board is got damage & it will cost me 4500 for repair with three months gaurantee, I used the mobile for 6 month & i have not face any problem one day sudden it got switch off that it . after that i agreed for repair they take 10 days time to repair & given back the mobile . after that the bluetooth of the moblie is not working properly. then i loose payshens & i sold the mobile for three thousand . I deicied that not bye a sony ericsson phone in future.

Sony Ericsson / W910i — Extremely Poor Service

The handset was given at service center on 6 the august 2009 but still no response even about the status when it will get repaired.

Sony Ericson W910i — Software Problem

I bought a W910i in Jan, 2009. For 3-4 months the Handset was working good.Then the problem started, my phone automatically restarts, keypads will not work, Some key-functions misbehave (eg: if I press Key '1' in whatever application i was working,the application gets closed and i'll be directed to the standby mode).Since Im in the warranty period I contacted the Authorized Service centre and Flashed the mobile.But all i can enjoy that for 2 months, Again the problem started, but this time a little different, Keys 1,3,6 will not work when we dial a number (often). If we restart the phone once, then they will work!(amazing-it is not a keypad problem!) , Incoming calls from unsaved numbers will not get displayed. 'Call screen' will not get displayed for unsaved numbers, Since the warranty period has got expired, I 'll be charged if once again I took the phone to the Service Centre. Can I make the point whether the warranty restarts from the time when I did my 'Flashing' operation in the Service Centre? I have enough proofs and Discription of the problem certified by the Service centre engineer!

i am intrest serves center in

Sony Ericsson W910i — unique password for formatting memory stick

i want format my memory stick. but the unique doesn't work. i tried by following code i.e.0000,1234 but it shows wrong code . please give me the unique code

my w910i mobile suich on after on massasge show formate memore card now phon look code but i no know my phoon pass cood .pless help me .thanks

Sony Ericsson W950i — Sony Ericsson Not returning my phone

WorkOrderNo: SE10OKH11072

I submitted my mobile for repair at Okhla Sony Erricson Service station on 17th April 10 as was given an estimate time of 1 week. Even after my repeat calls, phones on 39011111 and emails at uestions.[protected]@support.sonyerricson.com, I have not received any positive reply.

The Okhla service station is now closed and the call centre people always say it will take 3-4 more days. I have also asked them to return my handset as it is, to which also they politely refuse.

Infact today when I called I was asked to confirm that I have not collected my handset from the Okhla service station.
I am not sure if they still have my handset or have they lost it.

I am a ghd hair straightener lover! Would you like to share your story about ghd with us?
cheap ghd hair straighteners available:
[url=http://www.cheap-ghd.org]cheap ghd[/url]
[url=http://www.ghdtradezone.com]ghd hair straighteners[/url]

friends i too suffer from bad customer services by sony erricson care center .i purchased w910i handset and as usual it is not working due to its faulty motherboard .

sony company did't provide proper service centers.also dis company mobile did not have life time.

sony w910i — Lost my Phone

I have lost my sony ericsson W910i handset today. Could you please help to block the mobile handset.?
I have got the SIM blocked already.

Sony Ericsson Model: W910i
IMEI No.[protected]
Missed on: 18/10/2010

Sony Ericsson W910i — Lost my Phone

Tracking of my Lost mobile Sony Ericsson W910I and card having no.[protected]

From,
Mr. Somashekar
# 598, 6th Cross, Hosur Road,
Chennakeshava Nagar,
Bangalore - 560 100
Karnataka, India
Phone : +[protected]

Sony Ericsson W910i — Mobile Lost

I'm N Somashekar, While i travelling in bus my mobile sony ericssion black colour mobile of model w910i is lost. Here i have given my IEMI no. and other details of lost phone.
I have no other sources to help me except u!
Please help me, it's a new, i bought it on07/02/2008 from Global Access, Koramangala, Bangalore, vide invoice no.KA/15314
My Details are as under
Name : N Somashekar
Present Address: # 598, 6th Cross, Hosur Road, C K Nagar, Bangalore - 560 100, Karnataka, India.
Phone Model : w910i
Make : Sony Ericsson
Color : Black
Detais of sim and Phone No. when lost :- Idea Sim card, Phone No. [protected]
Last- phone No.received. from mobile : [protected]
Last Dialed No. from mobile : [protected]
E-mail : s.[protected]@rediffmail.com
Missed date :[protected]:00 to 09:30 AM)
IMEI No : [protected]
After missing the phone along with Idea simcard I have cancelled the sim card and have got the duplicate sim card of same number from Idea office on Dt. 21/04/11
Please help me sir. and inform me the present phone number and details of simcard being utilised in my above lost phone and also other details, so I may try to trace my above phone.
I never forget your help,
Thanks

N Somashekar
[protected]

I purchased a Sony Ericsson w910i mobile from a mobile store in Agartala, Tripura. After 9 months my mobile was switched off. I gave it to a Sony Ericsson certified service centre in Agartala, Tripura, the address of which is mentioned below. I received my mobile phone by paying servicing charge of Rs. 1600/- but I was discovered that my mobile’s front camera and back camera was not working. Again I gave it to them and they charged Rs. 700/- for repairing my phone. I gave the cell on the month of March 2011. After receiving my phone I found the same problem in my phone. Again I gave my phone on 19/4/2011. On 6/5/2011 I received the phone with same problems. Now they told me that the motherboard will be replaced and it would be warranted for 1 month and the expense would be around Rs 3000/- The IMI number of the cell is[protected].The job sheet number of my complaint in the service centre in Agartala is OB 275. Please take the necessary action so that I can my money back or my phone’s support as early as possible.

late service provider

my led tv not working.

phone not working

I have sony xperia l.but it is not working properly.its hanging.some times gets switched off on its own.

The same thing i also faced with my Sony Ericsson W830i,
but i purchased in chennai univercel only.
same white screen is appeared after servicing it displaying error message that congiguration error please contact service provider.
ACCEL FRONTLINE Limited is really useless service prvider.
they serviced my mobile for 10 days and telling to me that they cant fix it.finally my mobile is like empty box.

Yes i do agree, these accel icim people in greems road are really useless and time consuming guys, they think they are perfect and proffessional, but i feel those guys look like school drop outs with no technical knowledge about phones, they make customers wait for nearly 3 hours and ask them to collect the phones after 3-4 days, if you look at the recipt which they ask you to sign, it says that they dont gurantee that the phone will work after service and partially working phone may not even work after service, i had many bad experiences with them after giving my SE K500I, SE W830I

I went to Accel service centre with SE W810 i and Fly B700.
(1) SE W810i : - After waiting for nearly 1 1/2 hours i was able to reach the people taking the complaints. They asked me to wait for another 15 mins. Later 1 guy came from inside and told me that completely the motherboard has become wet . I told how can it be. He told it is. It can't be repaired even if i repair it would be 70% of new phone cost. He told he would get back to me in 3 days. After 3 days when i went they told it can't be serviced. After 2 months my phone again it started working. I don't what the Accel guys checked. For this i wasted a half day both while giving and getting the set back.

(2) Fly Duo 700 : My second SIM was not working. I gave them and they told it has been rectified. Again after 2 weeks it stopped working. I don't what the hell these ACCEL guys do service. Whether they have been experienced in handling mobiles or not. The pain in the is that we need to wait for longtime to give a set for servicing and also to get back.

Accel people if you see this blog please try to change your self atleast from now onwards.

Could any one please let me know the authorized service center for SE K810i.

Thanks in advance.

MOBILE MODEL K800i — mobile giving message and not functioning

Dear Sir,

I am having Sony Ericsson mobile model no:K800i and getting countinuous mesaage "serious error stop charging,stop using phone and contact sony ericsson call centre,while switching ON and screen light remains coountiniuosly ON

Pl provide the address and contact details of Call and Service centres in Bharuch/Ankleswahar city in Gujrat.

Name : Kishan Sinh Solanki,Dahegam,Bharuch.
Mob No:[protected]

Please give me the address of any sony walkman music player service or repair centre in Mumbai.

sir
i have buy the sony music system from SHAHA eleltronic chandanagar hyderabad . after that they told me that one person will come to home to DEMO, till date no one is come and now my music system's cd changer is hang out neither it come out nor working .
so kindly replay for this solution . till this system is under warrenty perod 3 years warrenty period.

thanks

DVD Home Theatre Music System — system not working within 15 days of buying it

on 4-6-2008 i bought Philips Home Theatre Music System HTS3010 for Rs. 9900; when i started the buttons, it did not work and with a loud noise it went out of gear; i complainted to Philips Customer Care[protected]; repair van picked up the system on 17/7/2008 after making 100 calls requesting Philips to take care of my complaint; the service people located at vikaspuri (gaurav enterprises,[protected]; they promised to deliver the repaired set back in 3 days; it has been more than 50 days now they have not bothered to neither repair ir nor give any reply to me; i brought this to the notice of Philips nearly 100 times during the last two months; they are keeping silence; the repair centre people did not even bother to answer my call; will you place help me get back my money, sir? if not the set
this is dr.v.s.p.rao, sector 9, pocket 2, flat no 213, dwarka, new delhi 110076; cell no. [protected]

SAMSUNG CD PLAYER — Repairing of my CD player

I would like to inform you that had faced some problem during oparating of my CD player, at same time I contact your local authorised service centre.But I am very sorry to say that after two year there is no result.It is also noted down that the service centre is closed.I do not know "where is my CD player?".Kindly send me the address your service centre.Also I am waiting your help.
Thanking you
DEBAJIT SAHA
7/3/3, BHEL, RANIPUR
HARIDWAR DATED ON-3.70.2008

samsung music system and TV — no post sale service

hi,
there is abig time problem with samsung products and the people who are responsible for the service..they dont want to service the product..they come one day and after that they dissaper..its kinda important for the company to take charge of it and grill these service center pple..we are facing a big problem after buyin samsung products..its just waste of money..these people dont even talk properly to the customers and feel happy to insult them...is this the service u guys r providing...if any1 who is a lil logical n really interested in protecting samsung image do react...GRILL THE SERVICE CENTER OF DEHRADUN RACECOURSE...coz they dnt know how to handle customers...our TV n music system is not workin and these r not ready to service them...pls react b4 its too late...i wud like to give u da address of the place from where we r getting such bad n pathetic response..its 34, RACECOURSE SERVICE CENTER..DEHRADUN..thanku

I hava a SONY audio system which is not funtioning well.I want to know an authorise service centre in AGRA

sony/HOME THEATRE — TRAY COMPLAINT

SIR, unfortunately I purchased DAVD151KB HOME THEATRE from MEHTA ELECTRONICS, SEC-18 NOIDA vide bill noME/O7-08/5164. on7/11/2007since then my dvd tray is not functiong well. CD COMES OUT SOON AS WE PLACE CD IN THE TRAY. I GOT IT REPAIRED FROM SONY SERVICE CENTER AT NOIDA Aat least 4-5 times but those people charge amount but still my DVD is not ok till date which is unfortunate I feel that at SONY THIS THING SHOULD NOT HAPPEN . I SHOULD RATHER GO TO CONSUMER FORUM.MY SET WAS SERVICED BY SONY PEPPLEFROM NOIDA CENTERE BUT TILL DATE NOTHING HAS BEEN CORRECTED

I purchased a sony mini hi-fi system from Digital Electronics/Secunderabad. At the time of purchase sales people were very much customer oriented, customer friendly, Totally bow down before the customer. But after sales when I approached them for serivce, they are very reluctant to take the complaint even. After a hard and a very big exercise, I came to know about the Sony service center which is located in somajiguda/Hyderabad. When I approached these people for repair of my music system surprisingly they expressed their inability to give service at my door.

Sony is an Multi-National company, Ace company in producing the Electronic equipments, known for its quality. But when it comes to service, I am stunned to learn that company cannot give door service.

I request you to improve your after sales service.

I had purchased Samsung DVD P-490 on 04/06/09, on 15th of August’09 some technical problem had occurred in my DVD due to which it stopped
Functioning, I had reported the same to authorized dealer my customer complaint no is [protected] after 2weeks when they were unable to restore my DVD in working condition, on 1st of September’09 I had given my DVD to airoli (Navi Mumbai) Samsung authorized service centre called clourtrak services on ensuring by them that my DVD will be repaired within a week. But even after a week they are unable to repair & replace my DVD.

So we have given them Deadline till monday i.e 14/09/2009, else we will be going to Leagal.

I have purchased a Sony DVD player. That player showing a message on the display area "Loading" and it never end this message. Last time this same problem was arrised for that I rush to service centre.


Over all performance of Sony music System is not good.

i have sony home theater dvd system
dvd player needed to be repaired so instead i bought only dvd player
i need your service man to get it set with old dvd system amlifier and new dvd player
kindly depute your person to do the needful or guide me tel no to contact them
my address
suresh jaju 9, anant smruti 4th hindu colony dadar (e) Mumbai 400014
cell no[protected] resi no[protected]

suresh jaju

Dear Sony DVD/Home Theater/Audio Users.
The Brand Sony Has Lost its Creditability. I bought Sony Home theater 5.1 channel system in 2006. with in 12 months it started problem. while reading CD it was just displaying "Loading" or some times "No disc". so I called sony service man who changed the CD player motor worth 750/- and service charge of Rs700/-. After 3 to 4 months same problem repeated.
Called sony authorised service person again he was telling about same motor fault. so I had a send him back and checked the motor myself. It was found ok .
so I try to repair it myself and found the problem, there is a micro switch inside, when cd get inserted that switch has to close. but due to bad qualityof the switch the player was showing "no Disc " error, so I replaced the Switch from local market for only Rs 45/- which sony could cost Rs 200-300/-.
The overall quality of all sony Audio products due to made in china is very poor.
Its worth to buy Indian systems like Mitashi than sony.

so Say bye bye to Sonnyyyyyyy

i have sony mini hi fi music system. it is damaged and not work properly. so please give me right suggestin to me.

I own a Sony music system - MHC RV5. There was a problem with the CD player and i got it settled from a sony service centre - Focus Point Electronics. In less than 6 months, the same problem has reoccurred. I have been following for over 5 days and they are just not sending any person for checking the problem. Further they are saying that the parts they replaced are not in warranty. I am disgusted with their behaviour and cannot understand how Sony appoints such people as authorized service centres. Please can someone call me on 23525471.

I WANT REMOTE CONTROLLER FOR MY SONY MODEL NO:DAV SB-100 HOME THEATER SYSTEM REMOTE MODEL NO:RM SS220, if any have pls call me, by d.sukumar-[protected]

I AM THE OWNER OF MHC V40 3 CD CHANGER MUSIC SYSTEM WHICH I HAVE BOUGHT AT CHENNAI WITH MUCH PRIDE AND THE SYSTEM WAS STARTED MALFUNCTIONING WITHIN 3 MONTHS OF PURCHASE, I HAVE SPENT RS.1500 FOR SERVICE AND LATER ON, WITHIN TWO MONTHS, SAME PROBLEMS WERE REPEATED. I AM WORKING IN A PRIVATE COMPANY AND BEING RELOCATED OFTEN. SPENDING RS.21000/- IS A BAD BET BECAUSE THE SERVICE IS PATHETIC AND NOT AVAILABLE AT MOST OF THE CITIES.

NOW, TRYING TO FIND BUY BACK OPTION WHICH IS NOT AVAILABLE WITH SONY INDIA AND FEELING THAT THE SUM OF 20000/- IS JUST AN ELECTRONIC JUNK.

IF ANY BODY CAN HELP IN PROVIDING BETTER OPTION OF RECOVERING SOME MONEY ON BUY BACK, PLEASE CONTACT [protected]

I own a Sony MP3 player, model- MHC GNZ5D, that i had bought from hyd in 2007. There was a problem in the DVD Tray failed to close completely & would open the entire tray if tried to forcibly close it.The system kept giving a C3 error. I took it to the service center named SRI SAI ELECTRONICS, Shop No FI-11, Sector 5, Vashi, Navi Mumbai on 06th Jan 2012 (Saturday) . The mechanic available there merely took a look & gave me a huge list of error components in my system & gave me an estimate of Rs.3643.00. I really have doubts on his estimate, as to how can one judge what all things are wrong in a system w/o actually checking each & every feature in the MP3. Ne ways, i had okayed the estimated amount & gave them a go ahead for servicing my system.
Secondly, i was told by the lady at the reception, that the system will be ready in 2-3 days. Its 17th Jan now, till date i have not heard from them.
What a lousy service center is this.
I am just hoping to get back my own system back in 1 peice.

not giving headphone which was prescribed

dear sir/madam
i purchased sony laptop fom croma centre on 15/08/2013 but they didn't give me free sony headphone as prescribed
please do something i will be highly obliged
thank you

TV not powering on 40" LCD TV

In the morning we switched off the TV. After one hour when we switched it on again not powering on. Checked the power socket it is perfectly ok.

Malfunction Sony Mini Hi-Fi music system

CD/DVD player is not working properly... DVDs are properly not working and in case of CDs takes lot of time to read. FM also have some channel scanning issues.

about t2 ultra display

i have bought T2 ultra last month.last week i dropped it once from a bed level...and a service centre men says it costs 9300 to repair and not for sure it'll work...what we have to do noe...is it over or it'll work????

Tv display problem

Sony 24 inch led tv purchase affter 2day only display top to middle full black

Sony Music system model FH-CX45 CD drives are not working. The same has been given for repair at your Local Sony service centre at Bhubaneswar, Orissa, India.(Ph:[protected], 3293793)
They say that the belts are not available and the model is old.
Pl give detail remedial action to take to make the system right.
Immediate action is requested.
Thanks,
PK Nayak.
Cell: [protected],
[protected]@paraphos.com

Hi,
I have purchased a Sony music system from the Sony authorise shop in Shipra Mall Indirapurum GHAZIBAD on 5 Feb 2007.

On same day when a person comes from Sony does not able to install the music system completely. A promise made by the worker of Sony that he will fixed the defect next day.

When no one visited from Sony even after a week we gone to Sony show room to discuss the matter. They again made the promise that they will send some technician to fix the defect, even then no one visited.

The same process repeats and even after 11 months of purchasing the components of sony no one visited from sony. I had made the complaint more than 10 times about this in Sony but no action has been taken.

I always assume that purchasing a good from Sony means a good customer support but it seems that no body is their to listen the complaint of Customers.

This is my another effort to fix the problem so that I communicate a positive experience of Sony.


Regards
Animesh Kr. Singh

sir,
This is to state that i had bought a sony dvd writer for my computer last year and I was very joyous at my decision then because I had heard a lot of SONY's commitment to quality and customers.I was severely disillusioned later to learn that neither is the product quality even average nor is the customer satisfaction as promised.Inside one year, the stipulated warranty periiod, I had to replace the product three times with the last one barely lasting 2 months before it began not reading dvds and cds.It had been only a few days past the warranty but the people at the care centre told me to trash the thing and buy a new one.I dont think that a thousand rupees is a trifle that I can throw away just to get a product which doesnt even work for couple of months.
I request the company to please suggest a remedy for me and also tell me how to get AN ORIGINAL MADE IN JAPAN sony dvd writer so that I can save my self from unnecesary hassels and counterfeit product.

thanking you yours truly
VARUN VIKRAM

Sir,
I purchased sony handycame. But in i-link wire has not given with handycam. i-link wire is very useful to send our vedio recording to computer. When i purchased i didnt aware about it. So it is requested to do needful.

yours
Pravin

my sony vaio cr 353 laptop speakers are not working & there are some patches in screen & there is no display.my laptop is in warrenty period & servise centre is demanding me 15000 rupees for it.

Sony — poor product/service

Bought the phone(W380i from the Sony World) in June 2008
Has gone dead repeatedly
Service centre refusing to honour warranty saying motherboard is to be replaced on customers cost
Complaint to the customer care centre on web has not been fruitful. They asked for all details and then have refused to respond for more than a month.
Would not recommend any one to buy any product of Sony Ericsson

Sunil Khanna, New Delhi

To,
Customer Care

I am resident of Jabalpur, M.P., India. I have purchased original 5.1 DVD of "Kuch Kuch Hota Hai" of "SONY BMG" but sound quality is like a pirated one.
This seems to be like being cheated one of a big brand name. This is so terrible. Where this company is producing low quality product and pretend to be humming like best product.

If there anyone has concern to this matter, Kindly see to this.


Regards

Nitin Shukla
[protected]@gmail.com

Yes, you go to the site you will not find any section regarding customer complaint. Even if you contact them as per the guidelines mentioned in the site they do not respond. Very bad.

hello sir / mam i have purchased sony mp3 player nwz133 f after 4 days by chance i have losted the cap of mp3 player can i change this mp3 player or get another cap sir plz reply me without cap this mp3 player looks like without cloth man

SONY BMG MP3 CD — DEFECTIVE CD

I purchased a MP3 MICHAEL JACKSON MP3 40 GREATEST HITS from Music World Great India Place,Noida.

The cd was skipping tracks which I attributed to some other fault but I discovered that the CD carries an inherent manufacturing defect and has a mark as shown in the photo.

I dont know whom to complaint as SONY BMG site shows under construction.

Incidentally it was purchased on MJ's birthday last month,on 28th Aug 09.

I did not believe until it happened to me with my sony home theatre set

Dear Sir/ Madam 18 OCT 2009
1. I am Major Vikas Sharma (Army Officer Presently posted in Amritsar) who owns one of your products ie. SONY Cybershot DSC-T5. The year of Purchase is 0ct 2006.(under warranty Period or already Expired yet to be confirmed as I am still tracing my cash memo).¬¬¬¬
2. I had no complaints regarding the product till recently on 08 OCT 2009 it started giving some trouble when its screen did not illuminate but I could still click snaps.
3. I took it for repairs to one of your authorized dealers in Amritsar ie SONY Brothers, 24 National shopping Complex, Amritsar.
4. I am sorry to say that the services provided by them are to my horrors is not as per the good reputation of your company. I have the following complaints:
(a) My camera was deposited to SONY Brothers, 24 National shopping Complex, Amritsar on 08 oct 2009, Job card number was 6596149. Camera is SONY Cybershot DSC-T5 (MKN on camera is 5596148- I assume it is the make number)
(b) After two days on 10 oct 2009 I am told that the card/ motherboard of the camera was burnt. I was also advised that it was better to dispose off the camera then to get it repaired as the cost of the card itself was Rs 10, 000 approximately. That set me thinking on this aspect as the equivalent or better models with same features would cost less than that.
(c) Also my question was that if the Motherboard was burnt then how was it possible for me to click the snaps even though I did not see the illuminated image on the rear screen.
(d) Luckily I had the toll free number of SONY India and I lodged a complaint. The Gentleman I spoke to was Mr Rais( as I heard him on phone). He noted down all the details including my mobile number. The complaint number given to me was 4404682.
(e) I also requested Mr Rais (in toll free Customer care) to give me the number service manager of the region which he denied to give and said that there was no such data available to him and assured and promised me to come back to me on my mobile number within two days which never happened till now.
(f) On 16th Oct 2009 the service center was again contacted and asked if the spare part was available or what would be the exact amount for the repairs. I was told to wait for their call as they will intimate the same to me on phone.
(g) I am still waiting for a response from both the ends. (Customer care as well as service center)
5. Now this makes me feel being robbed by some rotten staff of such a reputed company. Does this mean that all the things we say of buying brands still have a loophole for you being cheated by quoting wrong price for the spares by their service centers?
6. It is my last attempt by the help of this mail to try to put things in order for me and for you take corrective measures towards your service centers. With the trust that I have on SONY I shall have no reason to approach the consumer court.
Warm Regards
Sincerely Yours
Maj Vikas
[protected]@gmail.com
(mob :+91-[protected])

SONY DVD RW, DVD/CD ROM, it works for 6 - 7 months correctly with no issues, maximum of 10 months, then is stats the problems. I have got writing problems, i always use sony disks to write Datas. When we go the dealer shops to ask about the services of sony, they will say sony servicing are too bad, if you got the problem within the warrenty period then they will look. Otherwise they wont!!! My SONY DVD RW, DVD/CD ROM is only 18 months old. Now onwards i suggest to every one, not to buy SONY DVD RW, DVD/CD ROM. They only got a good brand names, the other things are really bad. Buy some other burnner. If you ask to the dealers also, they will say Sony DVD RW, DVD/CD ROM is good, but buy other other DVD RW, DVD/CD ROM thats good. What is this means?

About 4 years ago I had gone to Mynamar.There I purchased a Sony Transister, thinking that I am purchasing a good quality product of one of the best electronics company of the world.To my utter surprise within 3 years there was some trouble in the transister and it stopped functioning.
With great trouble I located the service center of sony at Bhopal and took the transister for repair.Again I was greatly surprised to find the utter callousness shown by the persons sitting there, who without examining the transister told me that it will be very costly to get the transister repaired and it will be wise to purchase a new transister in place of getting that one repaired.
I had purchased a Sony transister thinking that it will give me a quality service for at least 10-15 years (which is the usual age of a common India made electronics equipment), but alas it was not to be, and I learnt about poor quality of Sony equipments and still poorer after sales services, in this way.
K.K.Thassu, 39A, Govind Garden, Bhopal, M.P.India
([protected]@yahoo.com)

I posted a complaint against Sony electronics ltd about 2 months back.It is surprising that no one has taken note of the complaint till now.It goes on to show the importance which is being paid to the customers by the sony elec.corp. k.k.thassu

purchased a Sony T-1- camera and had heating, image vibrating and blurr images when pics taken. had sent to RMS Service statio i Bangalore and was recieved by me after 20 days, but to my dismay the zoom function isnt working, theeby cannot take pics fron far. i hope the service sation is capable of handling service problems and ensure perfecr working of the camera.
already sent a mail to them. yet to recieve reply.
Regards,
Satish
Hubli.

its T-10

ctually I have got finaced A bajaj XCD 135 from BAFL, , Kanpur (U.P) & the vehicle was picked from Authorized Dealer of Bajaj Society Motors, Mc-Roberts Ganj, KAnpur .After 20 days or 1 Month From the date of purchase the vehicle is making problem & after regular follow up for the problem at the workshop it was not completely rectified till date.Now they are saying that for these problems, it will be chargeable.
Do you think, there is no feaseability in case that if any problem is regularly noted but no proper solution is provided.In this case I will not be able to pay the emi's .This is now possible for me to pay the emi in these circumtances.

Manish Chaudhary
Kanpur(UP)
[protected]

I purchase a Sony home a theatre system about 15 months back.Recently something happened to the Power supply system.Sony service centre is asking exorbitant charges for repair.(Total system cost including speakers is Rs 10000/ where as they are asking Rs 6000/ for repair of the DVD player.Even you cannot buy a new same Sony DVD player, as this is not sold separately.
I do not know what to do.
The only thing I can do is not to buy any Sony product hereafter
C BABU
e mail;[protected]@yahoo.co.in
Ph [protected]

Facing lots of problem

Windows 8 is taking long time, processing speed is very bad and hanging many times... back side screw is not fitting properly nearly i changed 3 times again its coming out...

sound problem in my bravia

The sound is not clear in my sony bravia LED. Even when the sound is set high, it's not clear. Pls.help me with the same.

sony led HD circuit problem

My 32 inches having a problem in his HD cur cit which we have not used. Your engginer has reaches our premises and said there is a problem in our HD curcit. Kindly repair it or replace it immediately.|

Sonyrv55 — lens problem

dear sir
i am customer leaving in INDORE (M.P) i have purchased sony rv 55 from lotus showroom INDORE,on date 02/02/2006 . but the system started giving problem in january 2007 so0 ihave given it to repair at the sony service center at kanchansagar building in INDORE. the service manager suggested me that the problem is in the lens of the system. so he changed the lens of the system.,and the problem solved for some time but now it is giving the same problem and the service manager again wants to change the lens. as my system is giving the same problem again &again i request you to solve my problem as it is a manufacturing defect.please try to accept my complain and solve as soon as posible.

mohit patait
1009 junior mig
bajarang nagar
INDORE (M .P)
INDIA
[protected]

Sony Ericson W610i — Going to lounge legal complaint in consumer court

Sir/Madam,

This is for your information that i Mr.Dhiraj Bagul from Thane have Sony Ericson W610I which is purchased from Thane itself last 6 months back there is problem in its camera so i have given it for repair to your Sony Ericson Gallery in 12, Navrang Shopping Arcade, near Alok Hotel, opp Pantaloons Gokhale Road Naupada, Thane (W) on 24/9/2007, till date i am not getting any proper answer from the Executives from your gallery. In a day i have to call them 3 to 4 times then also they are not answering whether my cell is repaired or not every time they tell to call after wards we will check and tell you, same practice is going on from last 15 days.

Today i had given 9 calls then also they are not telling me any status about my cell. finally i called their boss Mr. Nagesh on [protected] but he is also not answerable

Please sir its my humbly request to look into the matter and please revert me as soon as possible or else unnecessarily i have to lounge a legal complaint in consumer court

It would be very fine for customer to terminate such people who cannot provide service & also not attending their calls

Hopping for your positive & prompt reply

Thanking you,

Dhiraj Bagul

Sony Ericsson J230i — Cheating, non compliance to warranty terms

I purchased v800 model of Sony Ericsson, but its sim connecter is broken. Can plz mail back to this adderess about sim coonecter of v800 model, because I stay in Hyderabad. I want all Sony Ericsson service center in Hyderabad.

Sony Digital Camera - Cybershot DSC W35 — Not able to contact Indiaplaza.in over phone

Hi,

I booked for "Sony Digital Camera - Cybershot DSC W35" through http://emart.manoramaonline.com/. It is already 1 week over and they are not delivering the product. I used my credit card to book the product. Now, I am afraid and tried to reach them at the numbers[protected],[protected] given in their website. But, no such number.

What to do now? How to get back my money?

Please help me.

Thanks In Advance.

Sony Ericsson P990 — Product not delivered

Hi all,
I have ordered for a sony erricson p990 mobile through rediff shopping. Order number: 4186061.
I ordered it on Nov5-07. Till now i haven't received the product. I don't know what to do.

This is my last communication with sony service center. I sincerely recommend public not to buy any sony ericsson product as the company is dumping defective models in INDIA and the dealers hide warranty terms. there is no quality in the product. Its quality can be compared inferior to toy phones.

......................................................

To: questions.[protected]@support.sonyericsson.com
From: Swaminathan Balaraman Iyer [protected]@yahoo.co.uk
Subject: Sony Ericsson Customer Care Center, Case : 70817161
this is a grievance email. Im a dissatisfied customer of sony ericsson from INDIA.

I think SONY is a product known for its quality & innovation. but the recent experience makes me to rethink about my stand. I bought a SONY Ericsson j230i handset in chennai, INDIA. less than a week, the handsfree developed a fault and i take to the store where i purchased t. they direct me to a service center. there they have taken some documents (proof of purchase) and told that the handsfree will be replaced in a week or not more than 10days. but i received no communication. when i contacted them they said there is no response from the company. (ACCEL, chennai, ph no: 66213080, my job sheet no: 1465. after that i contacted the corporate office in the above ph no. the line is busy for more than 30mins. after that one lady picked up the call and asked for additional details like phone id, which i don't know what it is. she again directed me to the service center. already i spoke to the service center 4times on that day. now my handset is also giving trouble, the display is blinking at times. it appears like the phone is switched off. it gives lot of sound when i tune between radio station. the volume level is too low. this is really a surprise to me. the handset i believe is a inferior model even to the toy phone. i think SONY after realizing that J230i is failure model decided to dump it to INDIA. in the service center i have found numerous people complaining about that model. but most of the sets are less than a month old. but for me its less than a week. how bad it is. SONY ERICsson products are scrap & lemon. even a child doesn't like to play with that phone. the customer service is really poor. what for the company is, if its not caring its customers.

Now i would like to know what is the procedure to return this set. the quality and service provider both are very poor. call me back anytime in the evening after 3:00pm (IST) to my cell.

Never ever purchase Sony Ericsson products!

Sony Cybershot P200 Digital Camera — worst serveice centres

I was a SONY lover, and have spent more than INR.[protected] USD nearly) on Sony products, and more than it i have made many of my friends and relatives to go for SONY products as i personally used to love them...

Recently my 2 year old Sony Cybershot P-200 Camera got damaged, to which i paid 19000INR ( 525 USD nearly) 2-years bak, when i was taking snaps the lens was out and it just touched the wall hangging in my hands, Thats all the lense movements got stuck, i took it to bangalore/india local Sony Autorised service centres and they said lense got damaged and it costs INR 9000(300 USD nearly), For this price i get new Digi cam with double the functions , ZOOM and mega pix ones...
What i feel is for the small shock to lense there might be misalignment and may be some gears which are used for focussing might have got damaged, And it requires some patience and may be 2-3 hours to get it repaired with max replacements of tiny objects inside it , and should cost max 1000INRs(25 USD nearly),But these service centre people are not interested in servicing it and telling me to replace the whole block which has focusing lense part and the lenses inside it which wud cost me 300USD's, So i started hating SONY Products now....and will never go for its products in future.

Sony ericsson P1i Mobile — Body Damaged

My phone body is damaged and i need to chage the same request you to please arrange for the same and let me know the cost for the same.

Sony Ericsson — phone is hanged

i have purchased sony ericsson set w300i in november some year they hang i will go to service center the have updated the software the problem face again i am fedup please give me new set

BAD EXPERIENCE WITH SONI ERICSSON

I have purchase problem from Soni Ericsson name W300i Mobile in Nov-2007. It has occurred a minor complaint of connectivity with computer. That’s ok it will be cleared by the Solara International Limited , SCO-206,207, Sec-34-A, Chandigarh. 2nd time after 10 days from the rectification of first complaint the display system is totally off of the set. On 29.12.2007 I submit the set in Solara International Limited , SCO-206,207, Sec-34-A, Chandigarh.under complaint ID (SES07CHD33233) in the name of Mr. Deepak Rana.In the complaint sheet under the head Problem Description the engineer has remarked DEAD SET. From 29th dec.07 to 14th jan.08, there is no progress in this complaint. Several time I contact to Customer Care Chandigarh[protected]www.salora.com) and also in Delhi no.[protected] but there is no positive response I have get till now from Soni Ericsson. From 29th Dec. 2007 to 15th Jan. 2008, my communication is totally disturbed due to soni ericsson. I have face problem in the set more than two time from the date of purchase of the set . If the set is declared DED SET (More than 80% cost occurred to repair the set) by the engineer than what is the problem with Soni Ericsson to change the set and give the new set to customer. Now I just want to know from Soni Ericsson that what I will do.


Regards

Deepak Rana
[protected]@gmail.com

Sony Playstation 3 (PS3) 60gb (Pal) — Faulty Product/Horrible Customer Care

i have been a playstain gamer since the playstation first came out over ten years ago.. i dred to think how much money i have spent on games but it has given me hours of enjoyment..until now THE PLAYSTATION3...just because you have a new system out i think its disgusting that only some new games are comming out on the playstation 2..the best new games only comming out on playstation 3..well i think that is wrong..i will not be forced to buy the new console so i think i will be getting the xbox 360 out of princable...as with most complaints i dont expect anyone to reply as the big company's dont really care about the little people..what you dont understand is without the little people you would be NOWHERE!!!!!!!

thanks

nearly a former playstaion gamer

sir i had bought w200i phonein october now day before today my phone is not working when i was downloding games now what should do ?
plz reply

my phone no is [protected]

Smarrtcare Services, Sony Erricson — unsatisfactory response

I,
Rahul Sharma, along with my sister purchased sony erricson w700i phone on the 8th of november 2007 from Sangeetha(Jayanagar).
The phone started giving problems(audio and display) within one week, after which it was given for service to "Smarrtcare Services".On the guidence of Sangeetha as it came under warranty period.
The phone was told to have a defective motherboard.
The motherboard was claimed to be replaced but within just 2 days the same problem(audio and display both) persisted.
it was again given for service for 2 more times, and the company kept stalling us telling us that they would replace the unit.
But in vain, i gave the cell for replacement again on the 24th of January 2008, as the problems kept on persisting.This time persaonally to Mr.Maniyan(In Charge), who promised to get the unit replaced and asked me to collect it on the 28th of the same month.As directed i called him up on Monday to ask whether i can come for the replacement but he kept on stalling endlessly till 6th of February which is when i got annoyed to the limit and told him to replace the cell right away but he told me to wait for some more days,I agreed but i told him to give me one final date failing which i would go to consumer right and complain, which he agreed to for the 8th of february 2008.
But today(8th Feb 08)mr.Maniyan is again telling me to come on monday. when i told him that i needed the cell right away he told me that i should take my old defective cell if i asked for the cell
again, i asked him how is it in his hands , he replied by saying he does and i have no option but wait.
Awaiting Response.

dear sir,
I am Lukesh sharma from Jalandhar.

i have bought sonyericson W810i from Diamont enterprises, jalandhar on[protected].

it has problem ; can't power on.
it has been submitted with Diamont enterprises dated 02-02-08 AT 4:37pm for replacement purpose.

but till date no response is gained.
I am in business so suffering a lot for delay in processing.
my contact no is [protected]
complaint id;SES08JAL10415

awaiting for your quick response.

Lukesh Sharma.
Jalandhar
Punjab

My mobile is not starting
the screen is just blinking black and white after i deleted one of installed application
some r saying that the basic software has been deleted .

I had purchase Sony Ericsson K790i from Hot spot Rajouri Garden on Dated: 07.Nov.2007 from December I'm starts facing problem with my handset.Sometimes it's keypads stop working or sometime joystick & sometime Both were not Working.I had visited Service Centre Rajouri Garden several times.On last visit they took One Month to repair the set & they said that they had replace the Motherboard of the set.Now again I'm facing the same of problem.I'm very harras from this situation.
So,Please arrange to replace my handset otherwise I'll go for other Option(Consumer Court),If my problem is not resolved as earlier.

Sushant Raj
[protected]

W 550 I Mobile SonyEricsson — poor servicing by service centre, Jhansi (Betwa Mobiles) U.P. INDIA

I purchased sonyericsson mobile w 55oi on dated 16/04/2007. Mahesh Enterprises, Banglore
Three Time Repairing has done by service centre c/o Betwa Mobiles, Jhansi U.P. INDIA
Complaint I - 10/01/2007 Display Blank, Phone Hang Return on 14/11/2007 After 4 Hours of receiving mobile again shows problem in Side Speaker
Complaint II - 14/11/2007 problem in side speaker mobile return on 23/12/2007 with camera blank problem
Complaint III - 23/12/2007 camera blank return on 12/01/2008 but after sometime Side speaker problem create.
I want to shortout my problem permanently as early as possible.

I have bought one K610i mobile on 10/02/2007 but after using for 7 months suddenly it become blank.
When i have given this for correction to dealer and distributer, he told that he will give it back in 15 days.
Still to this date after following for 4 months ,I have not got my mobile back.When i asked dealer
blindly he was telling that Sony ericsson company is not responding and it is with them.I got frustrated with this let me know how to take legal action.

Dealer name
Santel
near bus stand
Hosur-635109

Sony Color TV — Service not provided in warrenty period

Product : Sony WEGA 14 '' color TV
Model No. AR142M80
Product Serial No. 6206504
Date of Purchase : 21st January,2007
Vendor's Name " Shyamal Electronics, Contai, Purba Medinipur, W.B. , India"
Purchase Bill No. 4248
Date of Complain : 16th Janu,08
Detail :
Complained Several times verbally, finally written complained to vendor on 16th Janu,08.
Demand : Free service or replacement as the said product is not working properly.
Customer's Contact No. [protected]

Recentl i purchased k 750 i phone but phone service is very bad.It means when i send the message,my phone didn*t show that message successfully sent and delivery report didn*t show and in friend phone message successfully sent.in other words message successfully sent but my phone didn*t show.i made a call in airtel customer care but they said there is some problem in phone reply me as soon as i am worried about my phone

Sony DVD Writer's — Faulty Sony DVD Writer's.

Faulty Sony DVD Writers.

I had bought 4 Sony DVD Writers for my friends, out of these 2nos failed to work just after the warranty period, one after 11 months and one after 3months.

Sony Ericsson W900i — Lost my Mobile

I have lost my mobile, while travelling from Pune station to Baner. It was a SE w900i phone (IMEI no:[protected]. I have blocked that SIM and am using another new SIM with the same Mobile no.

My concern is that i want to recover my phone back. It cost me a lot of money and there were all my contact information in that mobile.

I have lodged a complaint with the police, but i doubt that would be of any use.

Please let me know what could be done. My mobile no. is [protected].

Regards,
Jess Mathew.

I have purchase problem from Soni Ericsson K750i from big bazar chennai on 7.6.07, after 6 month I'm starts facing problem with my handset the phone display went white. so i got the phone to sony ericsson service center in chennai, but they didnt able to clear the problem, i dont know y. i asked for replacement. but, The cold response from the the Store manager made me write to the Sony-Ericsson customer service, how ever I did not get any response. So,Please arrange to replace my handset otherwise I'll go for other Option(Consumer Court),If my problem is not resolved as earlier.

I had purchased the sony ericsson 1i last three days back but now i am facing lots of problem please let me know who is the c.e.o of sony ericsson and what is his mail address.

sachin narang

k800i — Not accepting java files

I have k800i. When I click games and application icon, it shoes operation failed. Why is this happening?. How can I rectify this defect? please reply.

I have purchase Sony ericsson k750i. It is in warranty. My first problem is on 2nd-Jan-2008. Camera door problem. I am given it to a Sony-Ericsson service center in Secunderabad(Solara International Limited) A.P, he checked and it is physical damage you have to pay 750/-Rs. I paid it and it is replaced on 12th-jan-08. It is not problem, But from that day onwards am getting problem with Bluetooth connectivity. Mobile is unable to connect to other Bluetooth device.
So again am given my mobile to Sony-Ericsson service center in Ameerpet (Solara International Limited) on 14th-Jan-08.This problem is rectified on 28th-jan-08(After so many times I request to rectify the problem early) and he told me problem with board so Board is replaced.Finally it is Bluetooth is working is fine. But I found another problem with my mobile is Joystick is not working properly. I asked so many time to replace the joystick , the sony ericsson Authorized person told me right now stock is not available so please come after a week. Day by day joystick is not working properly finally keypad is struck. And 1,2,3 and phone switch off key’s are not working. So again am given phone to Sony-Ericsson service center in Ameerpet (Solara International Limited) 14th-feb-08.after so long time sony service center return back my phone on 8th-march-08, in this mean time so many times I called to sony service center regarding my phone status no response he is telling always some reasons and escaping. I checked my phone immediately in service center keypad “zero”(0) key is not working I asked and it is rectified. This time also he told me again board problem, and board is replaced. On same day I found another problem with my sonyk750i. it is not connecting to computer using USB cable. Next day means on 10th-march-08 again am given in sony service center Ameerpet. He checked and and told me problem with board. I asked how many time you will change board. And how many time it is getting problem. He taken and mobile for service and given to me same day evening. Again he told me bord problem and board replaced. Ok fine.. Again am getting problem with Keypad am given for service in same service center on 11th march 08. till knw no response.. please help me. I would like to complaint in consumer forum AP.

I had purchased a Sony Ericsson mobile W700i
on 16/02/2008 from on of your dealer on Trivandrum ( Kerala ) i got a fresh packet, but at the time of buying i d'nt look the head phone. I tried afterwards but it's not working, I have given it to your authorized service center ( Synergy Service ) on 18/02/2008, till now i did not receive back they are telling their is no stock. I can't believe why it happened, pls give me a reply as soon as possible

Sony India / Wega TV And DVD Player — Unscrupulous business practices involving supply of reconditioned products as new

I was appauled at the unscrupulous business practices of Sony World, a company outlet at the aforesaid address in Kolkata, India. I bought and paid for a new Wega 25 inch TV and a DVD player on 8th March for SobhaHealthCare, a nonprofit organization. The same evening, two obviously reconditioned appliances were delivered and attempts were made to impose the same on us. As a result, cardio pulmonary resuscitation courses had to be cancelled at the Health Center causing immense grief, inconvenienceand monetary loss to the Center and the participants.Eventually, the new appliances were delivered at 8-30 pm on10thMarch after a lot of grief and anxiety.amounting to harassment.
I will appreciate an appropriate explanation from Sony Corporation.I may be reached at[protected] also.

Hello Sir/Madam,
I bought SE P1i on 24th Feb 2008 from a well known dealer UNIVERCELL (Avadi, Chennai branch) .The handsfree given along with the handset is a faulty one.The left ear piece have distortions while listening to music.Why a product from a world class company such as Sony Ericsson do get such problems within just 20 days from purchase?Who should be held responsible for such issues?

With my faulty handsfree I went to a SE authorized service center ( SHYAM ELECTRONICS, Ambattur, Chennai).The so called service professionals over there do not even have the basic courtesy of dealing with a customer politely.
When I enquired when will I get my new handfree, the response was a pre-determined statement " We currently dont have stocks, You need to wait for another 15 days ".I mentioned it as a pre-determined statement because I heard the reception representative telling the same statement to all of the customers who came there and also to them who enquired over phone.
Unless they go and inform concerned authorities, how will they get the stock? If the Service Center doesn't have the stock, who is responsible for getting the stock ?Is this a customer's job to inform the concerned department and get the things under the roof?

Till date, I didn't receive the replaced handsfree and will wait for another 5 days, as mentioned by the signing authority (Mr.Venkatesh) at Shyam Electronics.

Note : Iam preparing to file a legal suit against Mr.Venkatesh(Signing Authority), Shyam Electronics, Ambattur Chennai and also against Sony Ericsson in consumer court.I will be taking it further legally from here on.Its just the final call.



My details are :

Call Details :

Call ID : SY1-SE-459128-CP
Call Register Date : 15/03/2008 02.26 PM
Service Type : Warranty

Customer Details :

Customer Name : Abhijith.K
Telephone Number : [protected]
Place/Region : Chennai

POP Details :

POP Date : 24/02/2008
POP Dealer Name : UNIVERCELL
Invoice : 11031

Product Details :

Model number : HPM-61/61 Handsfree
Serial Number : 2094605



Now my general concerns are :

1) Do Sony Ericsson take the responsibilty of all accessories given along with the SE handset at the time of purchase ?
2) Do all accessories and handsets go through QUALITY CHECKS ?
3) If yes, then why more than 90 % of SE customers have problem with their SE products, that too in their warranty period itself ?


" Nothing can be perfect " I do agree with that but then we have got something like " WARRANTY PERIOD " .


Why do we have that and who is responsible for making sure that customers do get the best service atleast during the warranty period, if they face any issue with the product they had bought with their hard earned money ?

Only opening many service centers in and around city is the responsibilty of Sony Ericsson management? Who is then responsible for making sure that customers do get best service out of them ? Who has to take initiative to resolve this problem ?



Being a Sony Ericsson customer, I need you to address the above concerns as soon as possible.

sony ericsson mobile s500i — awful condition of cell made by service centre

I purchased a sony ericsson mobile model no. s500i from Sony Ericsson Experience Store (U.K. Enterprises)- Panchkula, Haryana on 10th nov. 2007 bearing IMEI no.[protected]
This was the day when I did the biggest mistake of my life…. (Sorry but that’s the truth)
I have already sent my cell to more than 6 times to your service centre Salora International Limited, sec – 34, Chandigarh. But after getting such services, I guess you yourself will ask them to shut their office. I am enclosing all the receipts of the complaints (being filed). Kindly consider them and take some serious action so that I get justice. All the complaints are as mentioned with the condition of the cell when received back.
COMPLAINT 1:
Reported on: 13th nov. 2007 (3 days after purchasing this cell)
Filed on: 16th nov. 2007
Problem reported in mp3 player as the songs were intermixing automatically when a song was played.
Service provided: software upgraded.
Received back on: 17th nov. 2007

COMPLAINT 2:
Reported on: within next 15 days
Problem reported: keypad started getting cracked, lines in video and still camera.
Filed on: 18th dec. 2007 (as the reqd. thing is never in stock with these people)
Service provided: keypad replaced, software upgraded (again)
Received back on: 21st dec. 2007

COMPLAINT 3:
Reported on: 25th dec., 2007 (4 days after getting the keypad replaced)
Problem reported: keypad cracked (even after the assurance that it won’t crack), lines in camera.
Filed on: 3rd Jan. 2008 (these people celebrate their holidays 366 days a year)
Service provided: keypad replaced, software upgraded, bonzer swap (which ruined my cell)
Received back on: 28th Jan. 2008 (but the date in the receipt is 16th Jan. Till 25th it was not even repaired)
Condition of the cell:
Outer body got loose and it was not less than a toy which makes irritating sounds, body was found cracked near the volume button.
Left side of the central dial got pressed inside and it did not work properly.
Clearly visible scratches found all over the cell (which were never there before submitting the cell at the service centre)
Lines in the camera still reported.

COMPLAINT 4:
Reported on: within a month of getting the cell swapped but was denied to be filed (as service centre was closed on 3rd Saturday instead of 2nd)
Filed on: 21st march, 08
Problem reported: central button not working properly, songs intermixing, lines in camera, crack near the volume button.
THE COMPLAINT FILED IS TOTALLY DIFFERENT FROM THE PROBLEMS REPORTED (maybe that receptionist was dreaming…..)
Service provided: cell was swapped with an assurance that it won’t trouble me anymore and if it does, they’ll surely replace it this time.
Condition of the cell:
Countless scratches (quite big ones this time)
Cracks on the body.
Central button not working at all.
Gap between the slider is almost 2.5 – 3 mm now.
Received on: 25th march
COMPLAINT 5:
Reported on: 25th march just after seeing this pathetic situation of my cell
Filed on: not filed as yet as the engineers deny to accept the fact that they have created a mess out of my cell.
I was unhappy with the services provided but now that unhappiness has turned into shear anger because of this management. They clearly hope that by keeping silent, I’ll go away.
Every time I went to the service centre, I was naïve because I thought that they intended to resolve the issue once they examined my cell.
Your customer care is exceptional in its awfulness. Customers are passed from voice to voice via automated machines and are left dangling on the line at their own expense, never get to talk to the same person again and as a result, never get the same story twice.
I’m afraid that customer care problems are beyond solving even by the M.D. but my cell phone is an issue that you can fix at a stroke. I’m relying on you to clean up the mess that your service center people have created. Please consider my plea and take a considerable action as soon as possible.
Yours sincerely,
Divya Dewan

Sony/P1i — VERY POOR SERVICES AND COMMITMENT, I never see

problem loading pc suite/Java Run time Error/Mail attachment is not working

i hve bought a sony ericson p1i phone 1 month ago and I faced too many problems of my phone device...
I contacted Sony Authorized service center for the same and got the DOA also for replacement, Based on test engineer request, I took back that compalint and he assured me problem will get resolved.
After that visited one more authorized service center and had lot of communication with Stupid call center persons and their managers.
Nobody knows the problem and tries to resolve the issue instead of saying the handset is OK and we can not do anything.. stupid managers/test engineer.
I requested those managers please give me written statement on Sony Erricson letter pad with Signature of Country Manager, India.. they are totally denying to give any written statement and not rerady to replace/refund money the handset.
I will sent this complaints first you people across the web with more details asap.
If SONY has name then immedialty it needs to be resolved and will take proper actions against stupid test engineers/call center supervisor/p1i expert team/executives.

thanks

Sony / P1i — Worst service, no commitment its SONY ERICSSON, What is a brand name ??????

----- Reminder Date 3rd Apr[protected]

Please reply and talk ASAP ---

1. PC Synchronization with XP Home OS (only and only related to PC and Handset)
2. Java script run time error (only and only related to Handset)
3. Mail attachment not working (only and only related to Handset)


Thanks
Upendra

-----Original Message-----
From: Upendra_Saxena
Sent: Monday, March 31, 2008 6:20 PM
To: Upendra_Saxena; 'Upendra Saxena'; 'questions.[protected]@support.sonyericsson.com'; 'se.[protected]@rtservices.com'
Subject: RE: RE: Case : P1i complaint, reminder 1

Please reply and talk ASAP ---

1. PC Synchronization with XP Home OS (only and only related to PC and Handset)
2. Java script run time error (only and only related to Handset)
3. Mail attachment not working (only and only related to Handset)


Thanks
Upendra
-----Original Message-----
From: Upendra_Saxena
Sent: Sunday, March 30, 2008 9:40 AM
To: 'Upendra Saxena'; 'questions.[protected]@support.sonyericsson.com'; Upendra_Saxena; 'se.[protected]@rtservices.com'
Subject: RE: RE: Case : P1i complaint
Importance: High

Dear Gentleman(Kishore),

First of all don't remove any contents of this mail at the time of reply, OK.

And then you upgrade your knowledge before reply to customer... try to understand difference between PC/Laptop and P1i Handset then talk to customer. If you don't know then quit your job and ask your managers to reply/answer to customer, OK

Reply point to point again -

1. PC Synchronization with XP Home OS (only and only related to PC and Handset)
2. Java script run time error (only and only related to Handset)
3. Mail attachment not working (only and only related to Handset)

In reply user SONY in place of engineer (saying that sony does mention in the document at the time of delivery to customer)..
Don't smart yourself at the time of reply, OK

Give genuine reasons with support as a proof on behalf of Sony.

PLEASE NOTE:-
Either you people provide me the valid reasons on Sony letter pad as I requested OR Replace my handest/Refund the money
ELSE I will take further action in Consumer Department/Media with all the details documents(DOA etc)/recorded communication and pull you people in Court with heavy fine on your very poor service.

Please give me the valid reasons on Sony Ericsson Letter pad with Signature of Country Manager, Inida.. Saying that you people can not provide the service after having lot of communication with stupid call center executives and their stupid test/system managers.

Please TO/CC to your managers and Country Manager and reply to all.

Reply ASAP with further Actions

Thanks
Upendra Saxena
+91-[protected]

********************************************************************************...⇄
********************************************************************************...⇄
********************************************************************************...⇄


Please give me the valid reasons on Sony Ericsson Letter pad with Signature of Country Manager, Inida.. Saying that you people can not provide the service after having lot of communication with stupid call center executives and their stupid test/system managers.

Brand - Sony P1I

1. PC Synchronization with XP Home OS
2. Java script run time error
3. Mail attachment not working

You people are giving/representing a bad repo of Brand called SONY ???????

Your Authorized Service Center in Banaglore Already provide DOA after purchasing of 3 days for this handset...

Complaint ID - SES08BLR12029
PLEASE NOTE:-
Either you people provide me the valid reasons on Sony letter pad as I requested OR Replace my handest/Refund the money
ELSE I will take further action in Consumer Department/Media with all the details documents/communication and pull you people in Court with heavy fine on your very poor service.

Reply ASAP with further Actions

Thank you.
Upendra Saxena
+91-[protected]


Same complaint I have logged in your worldwide web site(/www.sonyericsson.com) as an First action from myside -


Thank you for contacting Sony Ericsson.
Your query has been sent to the relevant department and will be dealt with as soon as possible.
Why not check out these other links?
Go to the phone catalogue Find support for your product Go to Fun & downloads
* Home
* Change location
* Developer world
* Retailers
* Legal
Copyright © 2007 Sony Ericsson Mobile Communications AB. All rights reserved
* Sony
* Ericsson


"Thank you for contacting Sony Ericsson Call Center, your question has been registered and the reference number is 72046884.
Sony Ericsson Call Center will soon come back to you with a response.

Please do not respond to this mail since it will not be delivered to any recipient.

For future emails concerning this case please include the following line in the message subject field: "Case : 72046884" and send the email to questions.[protected]@support.sonyericsson.com.

What about a visit at www.sonyericsson.com ?


-----Original Message-----
From: Upendra Saxena [mailto:[protected]@yahoo.com]
Sent: Sunday, March 30, 2008 9:09 AM
To: Upendra_Saxena
Subject: FW: RE: Case : P1i complaint




----- Original Message -----
Subject: RE: Case : P1i complaint
Date: Sun, 30 Mar 2008 3:30:39
From: Upendra Saxena <[protected]@yahoo.com>
To: questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com>
CC: [protected]@satya.com <[protected]@satya.com>, [protected]@non.agilent.com <[protected]@non.agilent.com>

hi,
please give me valid reason on sony erric son letter pad with signature of yr country manager, inia, scan that letter and as an attachment. use sony in place of engineer.
plz cc to all yr manager and country manager in further communication.

waiting for yr early reply.

thanks,
upendra
[protected]

questions.[protected]@support.sonyericsson.com wrote:
> Dear Sir,
>
> Thank you for contacting Sony Ericsson on World Wide Web.
> This mail is in reference to your complaint regarding P1i. We apologies for the inconvenience caused to you. We would like to inform you that as per the feedback recieved from service center there is some problem found in your PC. Even one of our engineer has also checked the problem and he also found that the problem with your PC. Our engineer tried to connect P1i with his laptop and it worked fine. As per the engineer high capacity will not open because layout is not supportable in P1i and this is the reason that you are getting "java run time" error also. In case of further query, please feel free to contact, we will be more than happy to assist you.
> 39011111
> (Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
>[protected]
> (Toll free number from BSNL & MTNL)
> You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
>
> Warm Regards,
> Kishore Garg
> Sony Ericsson Customer Care
>



________________________________________________________________________________...⇄
Be a better friend, newshound, and
know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ



________________________________________________________________________________...⇄
OMG, Sweet deal for Yahoo! users/friends:Get A Month of Blockbuster Total Access, No Cost. W00t
http://tc.deals.yahoo.com/tc/blockbuster/text2.com
********************************************************************************...⇄
Sony 39011111

[protected]



[protected] - Feyaaz, salora International - 15th March



Customer care - Rajeev Rana, - 17th March



18th March

Tanusree -- (5:20 AM) asked details and disconnected

Ref number - SE5364566, 5:24 Richa...48 hrs (18th March)



24th March

9:24 Richa...48 hrs (24th March)-- will call you back today.. with feedback...



Harish -- (4:19 PM) (24th March).. hold the call for more then 10 min.. then aksed for same info

Kishore Garg - after 1 hrs some engineer will call - sure BUT nobody call



25th March

Sanjay Kumar -- (4:11 PM) (25th March).. hold the call for more then 10 min.. then aksed for submitting handset at Service Centera, asked for hold,

assured someone will come to collect handset and will give timeline for newone(replace).



26th March

Tanusree -- (12:27 AM) asked details and disconnected

Sheneja -- transfered call to supervisor(Ajit Kumar, Delhi)...Deepak will visit and solve the problem...

Deepak N. - 3:13 PM.. will inform in next one hrs... he denied for free installation...CONFLICT.. with Ajit

Called(3:30 PM) to CC -- transfered call to Ajit K.(3:37 PM) --



27th March

Hansraj(4:47 PM) - asked about the handset (with me or srvc center) from delhi.. asked for hold.. assured someone will call you back today



28th March

Harish - 1:49 PM, had 10-12 min discussion, , asked for hold (took my mobile number and confirmed Kishore will call me back in next 1 hrs)..

had talked with Kishore Gerg, confirmed DOA crt with RT ngr, Banglore Service center









1. PC Synchronization with XP Home OS

2. Java script run time error

3. Mail attachment not working





Had con-call with Deepak N... tried to get solution



Upendra Asked for valid reason(with details by Sony commitment.. terms&conditions) in Sony erricson Letter head with signature of Country Manager



deepak asked to Kishore for con-call with Achit Kumar (Delhi).. disconnected



Kishore will give you a call in short.





Rajiv Rana (4:22 PM) -- same detail again.. .. asked for hold, Kishore will speak with you... holding

...10 min...Kishore on Call ---->>>> non-sense knowledge..(asked for update his knowledge prior to

answer to customer).. asked to hold...20 min hold then disconnected



4:52 PM -- Dialed again... Tanushree... disconnected

4:53 PM -- Shenwaj -- asked for online.. extending to Kishore Garg...disconnected...

.. given mai

4:54 PM -- Nishant -- Achit K... disconnected...dialed again Tanusree...dialed(5:22 PM) -> Vivek...Achit - given mail add.. asked for written

communication



7:10 PM -- Sanjay -- confirmed mail dropped, .. .questions.[protected]@support.sonyericsson.com





29th March

Sonika(9:25 AM) -- hold for sec..Kishore/Achit.. Achit on phone.. confirmed he will reply again with CC to his manager/Country manager (End time 9:50 AM)



"Thank you for contacting Sony Ericsson Call Center, your question has been registered and the reference number is 72048274.

Sony Ericsson Call Center will soon come back to you with a response.



Please do not respond to this mail since it will not be delivered to any recipient.



For future emails concerning this case please include the following line in the message subject field: “Case : 72048274” and send the email to questions.[protected]@support.sonyericsson.com.



What about a visit at www.sonyericsson.com ?



Harish(2:00 PM).. Kishore gone for lunch, repeated the story again.. he requested call again after 30 min...

forwarded mail again to Sony support.





30th Mar - Sent detailed mail to Support and Rtresoursing.. wiaitng for reply to ALL...



31th Mar(5:20 PM) - Anita, asked for hold..10 min...she can not transfer call to concern deptt...

(5:38 PM) - Nishant, somebody will reply..call tomorrow(1st Apr 08).





1st Apr(3:02 PM) - Amit, asked for hold..10 min...he can not transfer call to concern deptt...

(5:38 PM) - Nishant, somebody will reply..call tomorrow(1st Apr 08).



2nd Apr(3:02 PM) - Amit, asked for hold..10 min...Achit -> wait another 48 hrs.



3rd Apr(2:32 PM) - Hanshraj, asked for hold..10 min...Already escalated to head office and waiting for response, will get reply today in mail.

(7:43 PM) - Amit, asked for hold..10 min...Already escalated to head office and waiting for response, 4-5 days, disconnected.

************************************************

********************************************************************************...⇄





******************************************************
--- Upendra Saxena <[protected]@yahoo.com> wrote:

> Hi,
>
> after sending too many reminder mails to you people
> and I did not get any response from your side now I
> am
> taking steps towords from myside.
>
> Its better you call me ASAP or ready for further
> action with all the proofs which I have from myside.
>
> Good Luck
> Upendra
>
> --- Upendra Saxena <[protected]@yahoo.com> wrote:
>
> >
> >
> >
> > ----- Original Message -----
> > Subject: RE: Case : P1i complaint
> > Date: Sun, 30 Mar 2008 3:30:39
> > From: Upendra Saxena <[protected]@yahoo.com>
> > To: questions.[protected]@support.sonyericsson.com
> > <questions.[protected]@support.sonyericsson.com>
> > CC: [protected]@satya.com
> >
> <[protected]@satya.com>, [protected]@non.agilent.com
> > <[protected]@non.agilent.com>
> >
> > hi,
> > please give me valid reason on sony erric son
> letter
> > pad with signature of yr country manager, inia,
> scan
> > that letter and as an attachment. use sony in
> place
> > of engineer.
> > plz cc to all yr manager and country manager in
> > further communication.
> >
> > waiting for yr early reply.
> >
> > thanks,
> > upendra
> > [protected]
> >
> > questions.[protected]@support.sonyericsson.com wrote:
> > > Dear Sir,
> > >
> > > Thank you for contacting Sony Ericsson on World
> > Wide Web.
> > > This mail is in reference to your complaint
> > regarding P1i. We apologies for the inconvenience
> > caused to you. We would like to inform you that as
> > per the feedback recieved from service center
> there
> > is some problem found in your PC. Even one of our
> > engineer has also checked the problem and he also
> > found that the problem with your PC. Our engineer
> > tried to connect P1i with his laptop and it worked
> > fine. As per the engineer high capacity will not
> > open because layout is not supportable in P1i and
> > this is the reason that you are getting "java run
> > time" error also. In case of further query,
> please
> > feel free to contact, we will be more than happy
> to
> > assist you.
> > > 39011111
> > > (Prefixed by STD code of your city (From Mobile
> > or non-BSNL/non-MTNL No.)
> > >[protected]
> > > (Toll free number from BSNL & MTNL)
> > > You may also visit our website:
> > www.sonyericsson.com to know more about Sony
> > Ericsson Products.
> > >
> > > Warm Regards,
> > > Kishore Garg
> > > Sony Ericsson Customer Care
> > >
> >
> >
> >
> >
> >
> ________________________________________________________________________________...⇄
> > Be a better friend, newshound, and
> > know-it-all with Yahoo! Mobile. Try it now.
> >
> http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ
> >
> >
> >
> >
> >
> ________________________________________________________________________________...⇄
> > OMG, Sweet deal for Yahoo! users/friends:Get A
> Month
> > of Blockbuster Total Access, No Cost. W00t
> > http://tc.deals.yahoo.com/tc/blockbuster/text2.com
> >
>
>
>
>
> ________________________________________________________________________________...⇄
> You rock. That's why Blockbuster's offering you one
> month of Blockbuster Total Access, No Cost.
> http://tc.deals.yahoo.com/tc/blockbuster/text5.com
>

Sony Ericsson / W770i — Regarding Sony Ericsson Mobile Phone...

Could you please provide me the email ids of Sudhin Mathur, GM, Sony Ericsson Mobile Communications, India and Anders Runevad (Corporate Executive VP), Sony Ericsson Mobile Communications, so i can raise my issue to them.

Sony Sb100 DVD Player — Repairing not done properly

My sony DVD Player was repaired by MADONNA PLUS PLAMOOD; so called sony authorized service center. They changed the power unit and the ic. After a couple of days the player is in standby mode and never turned on. So i took the same piece to them and they rectified it. After that i have to take the piece again to them because of same complain; ie the player is not changing from standby to power on. So i took this to them again and this time they took a couple of days and rectified the piece. Now this set went on to work till one month and again it became faulty with the same complaint. This time they checked it and said that the DVD board has some problem and the this piece cannot be rectified. Please help me on this and let me know possible soultion. I strongly doubt that this happened because of their carelessness. Please help me on this.

Thanks in advance

My sony DVD Player was repaired by above said sony authorized service center. They changed the power unit and the ic. After a couple of days the player is in standby mode and never turned on. So i took the same piece to them and they rectified it. After that i have to take the piece again to them because of same complain; ie the player is not changing from standby to power on. So i took this to them again and this time they took a couple of days and rectified the piece. Now this set went on to work till one month and again it became faulty with the same complaint. This time they checked it and said that the DVD board has some problem and the this piece cannot be rectified. Please help me on this and let me know possible soultion. I strongly doubt that this happened because of their carelessness. Please help me on this.

Thanks in advance

Purchased Sony w580i on 19.1.08 now the set is creating problem with hang. when i restart the phone he give the demo
& said no sim card.
Kindly provide me your sevice centre address & phone no for chandigarh.

Hi,
I got SE S500i on 24th Feb 2008 and it started giving problem from 10th April.2008.
It has all kind of problem like
1. Phone is getting hanged at least once in 2 days for 10-15 min. then starts automatically.
2. Calls are getting dropped off in-between,
3. Memory card problems,
4. Keypad problems
5. Very poor battery backup
6. Now cell has switched off for forever...:)
Went to service station and now they said they will replace some body parts of handset but they won't give me complete replacement.

It's of very poor quality...we R spending 10K on it and it's not working only...I don't kw what kind of cell Sony Ericson is producing...plz don't buy at least this handset...n I suggest not to go for any SOny Ericson Hand set if we face this kind of problems in a 15 days o[censored]se. When they are pricing the things too high i.e. 10K and above they should be caseful about all these things.

Let's see what the replacement quality will be and if that's not up to the point I personally ask all SE customer's to move on some better options available in teh market that's the only option we have now.

Sony Ericsson / W700i — Sony Ericssion Service Centre delay in providing better service.

I have submitted my Sony Ericssion/W-700i in Sony Ericssion Service Centre on 24.Feb.08.But, I haven't received my Handsfree yet.So, I just want to through light on the commitments made by company for better service, which are not fulfilled even in such a long duration for which I am calling Customer Care and service centre regularly, but no proper action has been taken yet.